Apprentice Customer Voice Officer

This role provides an opportunity to begin a career in customer engagement and community impact. Applicants should be enthusiastic, people‑focused, and motivated to contribute to meaningful service improvement. The post supports our commitment to ensuring residents have a clear and influential voice in shaping the services we deliver.

Key Responsibilities

Deliver customer engagement activities, events, and workshops Gather customer feedback, conduct surveys, and support the analysis of customer needs Support community‑based projects that promote inclusion and wellbeing Develop knowledge of how customer insight shapes policy development, service delivery, and decision‑making Collaborate with colleagues across emh to build practical sector knowledge

Development and Benefits

Opportunity to achieve a recognised apprenticeship qualification Hands‑on experience in customer engagement and service improvement Guidance and support from experienced mentors Development of skills and confidence to pursue a career within housing or customer‑focused services

Please note: No prior experience is required; enthusiasm and a genuine desire to make a positive impact are essential.

Training:
Customer Service Specialist Level 3 Apprenticeship Standard Functional skills in maths and English if required (those aged 19+ will not need to complete Functional Skills if they do not already hold an exemption) Internal relevant training courses as required for the job

Training Outcome:
It is expected that upon completion of the apprenticeship there may be an opportunity to remain in a full-time position or progress further within the organisation onto a suitable pathway

Employer Description:

We are one of the largest providers of affordable housing and care services in the East Midlands, operating across more than 40 rural and urban local authority areas. 

Our commitment to delivering excellent services and providing safe, secure homes underpins everything we do.

Working closely with our residents and partners, we aim to build up to 500 new, high-quality homes each year for rent and shared ownership. We also provide care and support services, including nursing care, Extra Care independent living and supported living – ensuring people can live well, safely and independently in homes that meet their needs.

Alongside this, we continue to strengthen our service delivery by tackling homelessness, investing in apprenticeships, jobs, training, skills and enterprise, promoting financial inclusion and delivering energy‑efficiency programmes. 

Equality and diversity sit at the heart of our work, guiding both our services and the way we support the communities we serve.

Working Hours :
Monday- Friday 9.00am- 5.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Non judgemental,Patience