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Advertising & Media Apprentice

We have the full job description available in PDF form on our vacancies page. Working at Bountiful Cow is fast-paced and varied, no matter what team you’re in. We are looking to offer 2 apprenticeship positions, 1 in our AV team and 1 in our Digital team.  AV Apprentice: You’ll support the activation and delivery of AV campaigns, helping to book, traffic and manage media across: TV BVOD, VOD, Cinema, Radio and Digital Audio, while ensuring campaigns run smoothly and on schedule.  Digital Apprentice: You’ll support the activation and optimisation of digital campaigns, helping to set up, monitor and report on activity across Paid Social, Display & Online Video, ensuring campaigns deliver against client objectives. Alongside studying for your Apprenticeship Qualification, we’ll expect you to carry out some key responsibilities; Reporting: Using multi-media systems to monitor competitor activity, examine audience behaviour and demographics, and to implement and evaluate campaigns. Establishing media owner relationships:Liaising with media owners, keeping informed of the latest developments within their sector and building strong relationships to deliver the best value for our clients. Administration: Keeping on top of finance, bookings, competitive reporting, campaign analysis, client updates and weekly client reports. Contributing to agency life: We encourage employees to get involved in wider areas of the business. This can be anything such as new business pitches, DE&I initiatives, events planning or researching consumer and market trends. Industry knowledge: Keeping up to-date with both media and wider industry news to keep the agency and clients informed with relevant and interesting information. Audience Research: Using desk and primary research to tackle clients’ biggest insight challenges as we look to communicate with customers in more impactful ways.  Training:Advertising & Media Executive Level 3 Standard: An advertising and media executive will help with the day-to-day progress of the whole advertising process, from receiving the brief from the marketing team, including objectives, budget and timescales, through to the measurement of how effective the advertisement has been. In their daily work, they will interact with many other people, processes and systems. (For example, the client, 3rd party suppliers, the broad team at the agen­cy.) They help campaigns move forward, coping with inevitable setbacks and changes in direction (some at the last minute), whilst showing collaboration and maintaining relationships with all. Usually, they report to an Account or Media Manager.  They usually specialise in one of two parts of the advertising process: the first is the process of producing the advertisement (creative); the second is the process of distributing the advertisement (media). Apprentices must therefore complete the core apprenticeship and one of these options. Training Sessions Overview Seminar 1: Preparing for your apprenticeship Seminar 2: Preparing for your employer Seminar 3: Introduction to advertising Seminar 4: The foundation of advertising Seminar 5: Understanding commercial Seminar 6: Advertising campaigns Seminar 7: Advertising and Media standards & legislation Seminar 8: Principles of Project Management Seminar 9: Supply Chain Management Seminar 10: Principles of third party Seminar 11: The briefing and approval processes Seminar 12: The media buying process - TV Seminar 13: The media buying process – Out of home, Radio and Print. Seminar 14: Negotiation techniques Seminar 15: Data and media metrics Seminar 16: Data and media metrics – Practical Excel session Seminar 17: Media planning Seminar 18: Distribution of Creative through the appropriate channels Seminar 19: Evaluating campaign performance For a full overview of the Advertising & Media Executive standard please click on the following link: https://www.instituteforapprenticeships.org/apprenticeship-standards/advertising-and-media-executive-v1-0Training Outcome:Potential for full-time employment upon successful completion of the apprenticeship.Employer Description:WELCOME TO BOUNTIFUL COW. We’re a challenger business for challenger businesses. We exist to help the underdog to win. Working at Bountiful Cow is fast-paced and varied, no matter what team you’re in. We are looking to offer 2 apprenticeship positions, 1 in our AV team and 1 in our Digital team.Working Hours :Monday to Friday 9am to 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Presentation skills,Analytical skills,Logical,Team working,Initiative ....Read more...

Apprentice Chef (Production Chef, Level 2)

Port Kitchen  is a modern café space offering great speciality coffee, simple fresh food and a vibrant atmosphere situated in the unique setting of Shoreham Port. Port Kitchen has become an iconic destination and a positive, happy place for the community and for our colleagues who work there. Key Tasks and Responsibilities Kitchen Operations & Food Preparation Assist with all operational duties of the kitchen and BOH team. Support the delivery of Port Kitchen’s menu, ensuring dishes are prepared, portioned, cooked and served to business standards. Carry out food preparation, basic cooking, expediting and service, applying techniques such as poaching, simmering, steaming, boiling, braising, stewing, baking, grilling and frying (K4). Prepare and cook pre-portioned fresh and frozen meat, fish, poultry, fruit, vegetables and salad items to required standards (K1–K3). Regenerate dried and frozen ingredients and dishes safely and effectively (K5). Follow company specifications for production, portioning and presentation (K11). Maintain prep levels and par stocks to meet daily demand (K18) Food Safety, Hygiene & Compliance Uphold the highest standards of Food Hygiene and Safety at all times. Maintain accurate records to show compliance with food safety procedures (K6). Receive, check, store, label, rotate and organise all goods in line with due diligence and food hygiene regulations (K6–K7). Apply safe and appropriate use of knives, boards, manual and electrical equipment (K19–K20, K29). Manage and monitor food temperatures and allergens during preparation, cooking, holding and serving (K21). Maintain a clean, safe working environment using hygiene management techniques such as COSHH, clean-as-you-go, personal hygiene and correct uniform (K22). Contribute to sustainable waste reduction through portion control, yield management and minimising plate waste (K23). Follow all relevant health and safety legislation, regulations and procedures (K26). Operational Support & Team Collaboration Work closely with the FOH team to ensure adequate supplies of crockery, cutlery and sundries for both BOH and FOH counters. Support the identification and resolution of customer needs or concerns in cooperation with FOH. Communicate professionally and effectively with colleagues, managers and stakeholders (K8). Apply conflict-resolution techniques and handle difficult behaviours appropriately (K9). Contribute positively to teamwork across departments and understand its impact on service delivery (K10). Use feedback to improve performance and support continuous improvement (K15). Professional Development & Apprenticeship Learning Plan and prioritise own workload effectively (K12). Demonstrate professional standards in behaviour, appearance and timekeeping (K13). Use techniques to maintain good mental health and wellbeing, including seeking help when needed (K14). Apply proactive and reactive problem-solving techniques within own level of authority (K17). Understand key performance indicators and contribute to production, performance and budget targets (K28).  Prepare work areas for service and complete closing procedures to business standards (K16). General Duties Carry out any other reasonable duties requested by the Port Kitchen management team. Training: This apprenticeship offers practical experience and the chance to earn a Level 2 qualification as a Production Chef within a supportive team. The qualification is delivered via the Chichester College Group. The course is delivered via work-based learning. Training Outcome:This role is offered on a Fixed Term Contract which runs alongside the college course. Towards the end of your apprenticeship, your line manager will discuss your future options with you.Employer Description:Shoreham Port is a vital commercial hub with a proud history that dates back to 1760. Operating 24/7, our Port plays a crucial role in facilitating local and international trade, handling a diverse range of cargoes, including timber, steel, aggregates, bulks, glass, woodchip, and cereals. We provide a full range of marine services to commercial users including fishing vessels, and our marinas are home to many local leisure users. Beyond our core operations, we manage an extensive commercial property portfolio that supports over 170 small and medium-sized enterprises, including our own hospitality venue, Port Kitchen. Extensive onsite solar arrays and onshore wind turbines generate renewable energy, contributing towards our decade-long certification as an EcoPort.Working Hours :Monday to Friday: 8am - 5pm with a hour for lunch.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Creative,Initiative,Understanding of food hygiene,Basic food preparation ....Read more...

Production Engineer

I am searching for an experienced Production Engineer for an internationally respected and very successful manufacturing business based near to Exeter. Reporting to the Lean Engineering Manager, you will be responsible for supporting production throughout the in-house metal shop and assembly areas alongside the external supply chain. The role is focussing on the support of existing product ranges and the introduction of new products. You will help to development supporting systems to improve quality and sustainability of our client’s product range. The role will include the definition and delivery of strategic targets across the business. Working within the Production Engineering and Lean Team, you will ensure successful identification and implementation of best manufacturing practise. You will help review the suitability for manufacture of new products and maintain quality that exceeds customer expectation. Duties include: Identify and present ideas for improving production in order to improve profitability, quality, throughput and H&S. Conduct feasibility studies on continuous improvement ideas generated from within Production, gained sign off and implement those projects. Work closely with the Lean team to develop and implement best practices, routines and solutions to improve production rates, quality and output. Support the Production Team in evaluating the strategic development of on-site manufacturing to achieve business goals. Assist in the production of operating instructions. Assist in the coordination and management of new products internally and externally to support the manufacturing team where required. Produce written reports where required. You will undertake continuous training and development. Ensure adherence in accordance with any health, safety and environmental policies and procedures to ensure the safety and wellbeing of staff and visitors. Participate in new product reviews to ensure that only the most production efficient designs are released into production. Participate in Change Request reviews to ensure that the best and most cost-efficient solutions are adopted without having a negative impact on safety or quality standards. Develop and maintain strong relationships with internal stakeholders to ensure optimal performance. Work as part of the production engineering team to share ideas and improve operation, recommending, supporting, and implementing continuous improvement activities and process and procedure improvements to optimise results and improve quality of delivery, in line with quality standards requirements. Stay current and up to date on any technology changes that may affect manufacturing and advise of any impact. Liaise and communicate with other departments, suppliers, and other service providers as and when required. Required skills and attributes: Excellent people skills. Ability to manage a variety of cross-functional team members. Excellent written and verbal skills. Excellent organizational and follow-up skills. Competent in problem solving, planning and decision making. Commercially and financially aware. Qualifications and experience: HNC or HND or equivalent in an engineering discipline, as a minimum. Experience of implementing manufacturing improvements and continuous improvement projects within batch manufacturing businesses. Experience of working with sheet metal fabrication with an understanding of related manufacturing processes and limitations. Experience of quality management including proven use of DFMEA & PFMEA. Project management experience and a track record of identifying and successfully implementing change. Previous involvement in new product introductions would be beneficial. Experience of Value Analysis and Value Engineering techniques, Root Cause Analysis, Value Stream Mapping and 8D would be beneficial but is NOT a prerequisite. The role comes with an excellent benefits package and once probation has been successfully completed some home-based working is available with prior consent with management. The benefits include, 32 days holiday (including bank holidays), flexitime, competitive salary, pension, loyalty bonus, life assurance, free eye tests, training, rewards hub, hybrid-working and much more! To be considered for this role you MUST have the Right to Work in the UK long-term without company sponsorship. You will also need to be based near to Exeter / East Devon, or you will be able to relocate to the area. Our client will 100% consider candidates who wish to relocate from within the UK to take up the position. KEYWORDSProduction Engineer, Lean, New Products, H&S, Continuous Improvement, Production, Manufacturing, Engineering, DFMEA, PFMEA, HNC, HND, Batch Manufacturing, Sheet Metal Fabrication, Value Analysis, Value Engineering, Root Cause Analysis, Value Stream Mapping, 8D Please note that due to a high level of applications, we can only respond to applicants whose skills and qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. Bowerford Associates Ltd is acting as an Employment Agency in relation to this vacancy. ....Read more...

Registered General Nurse

Registered General Nurse – Ware, HertfordshireLocation: Westgate House Care Centre, Tower Road, Ware, Hertfordshire, SG12 7LPHourly rate: £18.00 to £23.00 per hour, plus paid handoverShifts: 8am to 8pm, shifts available across Monday to SundayHours: Permanent, part time and bank opportunities availableCome and make a difference with the team at Westgate Healthcare! #CareWithUsAtWestgateAre you a dedicated and compassionate Registered General Nurse looking for a rewarding career in a caring and supportive environment? We are seeking an experienced nurse with a valid NMC PIN to join our friendly team at Westgate House Care Centre in Ware, Hertfordshire. Ready to take your career to the next level? Check out this success story from one of our RN's who recently achieved her NVQ Level 5 in Leadership and Management! - https://www.westgatehealthcare.co.uk/news/monisha-shines-nvq-level-5-success-in-leadership/About the role: Look after the physical, psychological and social needs of our residentsSupport the Home Manager to effectively implement policies and procedures and ensure they are upheld at all timesEnsure that the residents have access to key medical, social and other care workers as requiredHave full knowledge of and take responsibility to ensure adherence to infection control policies and procedures of the Department of Health and the company at all timesWork in line with the Care Quality Commission (CQC) guidelines, NMC code of conduct and relevant legislation at all times About you: The right to work in the UK Valid and current NMC registration and PINPrevious experience in elderly care is essential to be consideredStrong clinical skills and a commitment to delivering person-centred careExcellent communication, leadership and teamwork abilitiesA compassionate and caring nature, a positive attitude and a flexible work ethic Why work at Westgate? Competitive pay rates with enhanced pay on bank holidaysReimbursement of NMC PIN renewal fees                                                                                            Revalidation portfolio programme support                                                                                           Support with retaining and developing clinical skills         Opportunities for career advancement through the Westgate RN Professional Development Programme (RN led, 12-month programme)                                                                                            Registered Nurse representation at all levels throughout the organisation to support with professional developmentImprove your financial wellness and flexibility with Wagestream; access your wages before pay day and enjoy exclusive discounts at a variety of the UK’s favourite shopsAccess to the Blue Light Card (employee discount scheme)Access to other discount schemes; Byond Prepayment Card (employee cashback card), Extras Discounts (employee discount scheme) and Cycle to Work SchemeRefer a Friend Scheme - earn up to £500 for a successful referral!Internal and external employee recognition schemes (e.g. Employee of the Month and Long Service) and team building social eventsSupport in achieving additional qualifications, including nationally recognised qualificationsAccess to financial and wellbeing support through The Care Workers Charity  Comprehensive staff induction with free training and professional development We reserve the right to close this vacancy once we receive suitable applications, therefore, an early submission is encouraged. Due to a high volume of applications, if you do not hear from us within 5 working days, please assume that your application has been unsuccessful.Westgate Healthcare is an equal opportunities employer, and we welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.WGHROB ....Read more...

Sales Manager - Coatings

JOB DESCRIPTION ABOUT THE ROLE Mantrose Group is a specialty ingredients company with deep application expertise across confectionery, food, and pharmaceutical coatings. Our portfolio spans resinous and wax-based confectionery coatings, pharmaceutical excipients, and our NatureSeal line of post-harvest wash and coating solutions for fresh-cut produce. NatureSeal is a market-leading technology used by produce processors and retailers across North America to extend the shelf-life, appearance, and safety of fresh-cut fruits and vegetables. We are looking for a technically credible Sales Manager to develop and grow a commercial territory spanning confectionery, food coatings, pharma/nutraceutical, and fresh produce markets. This is a full-cycle individual contributor role: you will identify opportunities, build technical relationships, run application trials, and close business. The NatureSeal segment in particular offers significant growth potential, with active demand from produce processors and foodservice distributors. The right candidate brings enough chemistry or food science background to hold a substantive conversation in a customer lab, and enough commercial instinct to convert that credibility into sales. RESPONSIBILITIES Business Development & Pipeline Management Prospect, qualify, and develop new accounts across confectionery, food, pharma/nutraceutical, and fresh-cut produce segments. Build and maintain a structured opportunity pipeline in CRM, tracking account status, project progression, and next steps with discipline. Develop and execute account business plans on monthly and annual cadences, setting growth targets and tracking performance against them. Represent Mantrose Group at industry tradeshows (NCA, SupplySide, United Fresh, and others), leveraging these events for prospecting and relationship deepening. Technical Selling & Customer Engagement Serve as the primary commercial interface for your accounts, conducting product demonstrations, application discussions, and customized technical presentations. Partner with R&D and product management to match Mantrose capabilities to customer formulation challenges, from confectionery and pharmaceutical coatings to NatureSeal post-harvest treatment programs for fresh-cut produce processors. Develop NatureSeal opportunities across produce processors and foodservice distributors, educating buyers and technical staff on shelf-life extension, browning inhibition, and food safety benefits. Translate customer requirements into internal project briefs, ensuring cross-functional teams have the context needed to develop targeted solutions. Market Intelligence & Strategy Continuously gather competitive intelligence on pricing, product performance, applications, and market trends across your covered segments. Analyze customer and market data to surface patterns, inform pricing decisions, and identify white space for product development. Contribute to commercial strategy discussions by sharing field perspective on competitor activity, regulatory developments, and customer priorities. Professional Development Maintain current technical knowledge across covered application areas through industry publications, educational workshops, and participation in relevant professional societies. Build and sustain a professional network that supports long-term business development across all covered market segments. QUALIFICATIONS Required Bachelor's degree in Food Science or a closely related technical discipline. 5+ years of technical sales or business development experience in food ingredients, specialty chemicals, or a directly adjacent field. Demonstrated ability to sell on technical value: capable of diagnosing a customer application problem, proposing a solution, and supporting trials through to commercialization. Working knowledge of the functional food ingredient space, with familiarity across at least one of the following: confections, pharma coatings, fresh produce, or nutraceuticals. Strong written, verbal, and presentation skills; comfortable presenting to both technical and procurement audiences. Proficiency in Microsoft Office Suite and CRM platforms. Preferred Familiarity with NatureSeal or equivalent fresh-cut produce preservation technologies; existing relationships within produce processing or foodservice distribution are a strong plus. R&D background with a desire to move into a fully customer-facing commercial role. Established relationships within confectionery manufacturing, supplement/nutraceutical production, or fresh produce processing. Spanish and/or Portuguese Fluency From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability, and business travel insurance, flexible spending accounts, EAP, stock purchases, and vacation/sick days/parental leave. We also offer a 401(k) plan after three months of employment. Associates are vested in the RPM Pension plan after completing five years of service. Mantrose Group offers paid holidays and two floating holidays per year. You are also eligible to earn three weeks of vacation on an annualized basis. Salary Range: 100-120K+ DOE Mantrose Group is an equal opportunity employer. ABOUT US Mantrose Group is a world leader in specialty coatings and functional blends for the food, pharmaceutical and personal care industries. Founded more than 100 years ago, Mantrose is proud to be part of RPM International Inc., a $5.6 billion multinational company with 14,600 employees worldwide and subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. The company has a diverse portfolio with hundreds of name-brand products, many of which are leaders in the markets they serve. Mantrose-Haeuser Co., Inc. has been at the forefront of developing superior edible coatings and specialty products for the pharmaceutical, confectionery, agricultural, food, personal care and industrial industries for decades. Since our company was founded over 100 years ago, we have been delivering unparalleled results to our clients for all of their coating and custom product development needs. NatureSeal® both an industry veteran and fresh-cut produce pioneer, has been a leading expert in shelf-life extension technology worldwide. Our patented line of products has grown exponentially, offering produce solutions to the processor, foodservice and home use markets. Profile Food Ingredients offers a wide range of specialty product formulations for use in dairy products, baked goods, beverages, confections, nutraceuticals, dips, dressings and sauces. Its product line promotes uniformity, enhances texture, thickens, prevents separation and extends shelf life and includes clean label, non-GMO, organic and natural solutions. Since 1946, Holton Food Products has been helping its customers succeed by providing quality ingredients, customized product development and technical support-all fueled by strong food science and applications experience. This dedication and know-how has enabled our customers to build appealing product lines, increase sales and improve margins.Apply for this ad Online! ....Read more...

Marketing Coordinator

Who we are…The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 116-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams:  the 15 day annual summer Fair which averages more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events.  In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance.  The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences. At the PNE, we strive to create an environment that reflects our core values: Enthusiasm, Excellence, and Evolution. We are committed to achieving our mission to “Deliver Memorable Experiences” for our guests, our employees, and the community.The PNE’s Sales and Marketing Department oversees marketing, corporate partnerships, group sales, facility sales, business development, and TicketLeader. From Playland campaigns to the PNE Prize Home Lottery, our team is passionate about delivering engaging campaigns and events that capture the imagination of our audience.The Pacific National Exhibition (PNE) is seeking a Coordinator, Marketing (Mat Leave) to support the execution of multi-channel marketing campaigns, help maintain brand consistency across all consumer touchpoints, and assist with the planning, coordination, and delivery of marketing materials and initiatives. Reporting to the Manager, Marketing, this role is ideal for a motivated and organized individual with a strong interest in branding, campaign coordination, and creative content development.Why join our Team?  Exhilarating and fun-loving cultureFlexible work environment Opportunity for free or discounted tickets to shows, events, sports games, and much more Staff discounts for Playland, The Fair, and Fright Nights, as well as all PNE Food StandsCompetitive compensation packageOpportunity to create lasting memories and friendships! What will you do this year? In your role as a Marketing Coordinator, your primary accountabilities will be to:  Support the development and rollout of marketing campaigns across digital, print, outdoor, and on-site channels.Assist in creating and maintaining marketing materials, including signage, posters, and branded collateral.Coordinate creative project timelines, liaising with internal teams, external vendors, and contractors (e.g. photographers, videographers).Oversee coordination of photography for marketing and promotional needs, including scheduling, shot lists, and usage approvals.Draft and edit copy for campaign materials, including social media posts, brochures, and advertisements.Help manage the look and feel of the PNE site, including signage updates, promotional displays, and seasonal enhancements.Assist in the planning and branding of special event areas, such as the VIP Chalet, ensuring alignment with brand standards and enhancing guest experience.Support marketing analytics efforts by compiling reports, collecting campaign data, and researching audience trends.Contribute to the upkeep and organization of the PNE’s Digital Asset Management system.Assist in coordinating corporate branding and site look initiatives for new and existing events, rides, and guest experiences.Work collaboratively with other departments to support marketing needs and event promotions.Manage incoming comp ticket requests in coordination with ticketing and sponsorship teams, ensuring accurate tracking and timely distribution. What else? Post-secondary diploma or degree in Marketing, Communications, or a related field, or equivalent combination of education and experience1–3 years of experience in a marketing, communications, or creative coordination role.Strong written and verbal communication skills with a keen eye for detail.Comfortable working in a fast-paced, deadline-driven environment with multiple projects.Demonstrated ability to organize and prioritize tasks independently and as part of a team.Familiarity with marketing and design tools such as Adobe Creative Suite, Canva, or similar platforms is an asset.Understanding branding principles and experience maintaining visual consistency across campaigns.Previous experience supporting events, attractions, or tourism-related marketing is an asset.Knowledge of social media platforms, basic video/photo editing, or content scheduling tools is considered an asset.This role is required to be on-site at the PNE a minimum of 3 days/week.A valid BC driver’s license is an asset, as some travel between signage locations may be required.Successful candidates must undergo a Criminal Record Check. Where and when to APPLY? Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled.   Additional Information The PNE's compensation offerings are in alignment with a pay-for-performance pay philosophy that recognizes individual, and teamwork performance. The role is a permanent, full-time position with a typical salary range of $60,000 - $63,000 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to knowledge, skills, experience, and internal pay structures. As a part of the PNE's total compensation package, this position may be eligible for other benefits subject to program eligibility requirements.  The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age. If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at hr@pne.ca.  ....Read more...

Client Relations Manager

Join Our Growing Team! Are you passionate about building strong relationships and ensuring customer satisfaction?We're looking for a proactive Client Relations Manager to join our team and take ownership of client relationships. If you have excellent communication skills, a keen eye for detail, and enjoy problem-solving, we want to hear from you!About Us We are a leading specialist in energy metering, billing, and heat network services for communal and district heating systems.Using our own in-house billing platform, we manage hundreds of communal and district heating schemes for both private and social housing across the UK, providing bills for tens of thousands of customers each year. We also operate many more schemes using our pre-payment system.About the Role As part of the Client Relations Management Team, you'll be the key point of contact for your portfolio of clients, ensuring they receive exceptional service and support. You'll conduct regular reviews, manage client expectations, and collaborate with internal teams to ensure seamless service delivery.This role is perfect for someone who is confident working with people at a senior level, solving problems, and making a real impact on client satisfaction.Essential Requirements Must have a permit to work in the UK Live within commuting distance of our offices in Sevenoaks and Leatherhead Proven experience managing a portfolio of clients Experience managing team members is desirable but not essential Your Key Responsibilities Will Include Client Relationship Management Serve as the primary contact for assigned clients, ensuring their needs are met and concerns addressed. This includes conducting regular client and scheme reviews, gathering feedback, identifying areas for improvement, and implementing agreed actions.You will also manage client expectations by setting clear expectations regarding our service levels. You will be expected to visit clients within London and occasionally outside of London when required.Business Development Build strong relationships with clients with a view to retaining and renewing contracts, as well as identifying opportunities for additional services and new business.Collaboration with Internal Teams Work closely with internal teams to ensure effective service delivery for client schemes. This includes: Working with the Operations team to ensure scheme-specific service and reporting requirements are met Communicating with Customer Services regarding consumer-related issues Liaising with the Debt Management team on outstanding balances affecting client schemes Engaging with the Technical team to manage connection or system issues Regulatory Awareness Ensure your clients are kept informed of Heat Network regulations and their impact. Training and literature will be provided to support this.Process Improvement Identify and implement ways to enhance the client experience and streamline processes.Skills and Qualifications To succeed in this role, you should have: Strong communication and interpersonal skills with the ability to build and maintain client relationships Excellent organisational abilities and attention to detail A proactive, dynamic mindset with strong problem-solving abilities and a self-starter attitude Confidence in handling client queries and managing expectations effectively Ability to work collaboratively across different teams Benefits Include £38,000 to £45,000 Salary (Based on Skills and Experience) 22 Days Holiday + Bank Holidays Company Bonus Scheme (after one year of employment) Flexible Working Practices Opportunities to Work from Home (one day a week) Full Training Provided We understand that each team member brings a unique set of skills and experiences to the table. Comprehensive training will be provided to help you thrive in your new role.How to Apply If you’re looking to be part of a dynamic team and make a real impact, we want to hear from you.To help us process your application smoothly, please include your address on your CV.Apply now! ....Read more...