Business Support Assistant Apprentice

Purpose of Post:

Support administrative, financial and general office tasks at Billingsgate Market Assist colleagues with emails, purchase orders, payment processing (cash, cheque, chip & pin), and data entry (Access and car park databases) Perform ad hoc duties using MS Office and in-house systems (training provided) Comply with internal procedures, City of London Standing Orders, Financial Regulations & Procurement Code Deliver high standards of customer service to internal and external customers, promoting equality of opportunity

Main Duties & Responsibilities:

Provide excellent customer service in person, by telephone and email Process payments via cash, cheque, or chip & pin (including key-pad entry for phone payments) Manage Billingsgate general and car park email inboxes; maintain tenant and contractor parking records and respond to parking enquiries using the Your Parking Space system Update financial records, calculate & invoice tenants/non-tenants for services, and support the market's finance function Analyse and resolve payment/order issues for tenants and suppliers, using Oracle for orders and receipts; assist with banking as appropriate Manage complaints to the General Manager’s office: maintain log, create templates, investigate and respond as necessary Contribute to the departmental newsletter and assist with Billingsgate social media accounts, gathering and drafting content as required Assist in stock control in line with financial regulations, including the Piranha stock system for maintenance supplies Support the annual market stock check with the maintenance team; update Piranha system and create reports for General Manager sign-off Take minutes at meetings hosted by staff; document, file and distribute accurate minutes within three days Support Administration Team Leader and team with data preparation and information as needed Safeguard all sensitive data and information at all times Welcome and assist visitors to the office Assist with projects and workstreams for the Administration Team Leader, including administration of specific projects Build and maintain effective working relationships with internal and external colleagues and customers, ensuring high standards of customer care Liaise with other City of London departments on administrative matters as required for Billingsgate Administration Implement the City of London’s Occupational Health and Safety Policy and promote health and safety for self and others Promote and implement the City of London’s Equal Opportunity Policy and objectives Undertake any other reasonable duties appropriate to the grade as requested

 

Training:

You will be supported to achieve the Business Administration Level 3 apprenticeship. Theoretical training will be Biweekly with the support of the training provider. Practical training and support will be given in the workplace allowing you to embed your learning in the working environment. You will receive hours 6 per week to support with your apprenticeship studies. 

Training Outcome:

On successful completion of the apprenticeship, we aim to offer a permanent role within the team if a position is available. Alternatively, we shall endeavour to secure an alternative position within the City of London Corporation. 

Employer Description:

The City Corporation with a rich history that precedes parliament, the City Corporation has been an ever constant throughout history adapting in order to meet modern demands of the City it serves, and is home to some of the world’s most striking modern architecture. The City of London Corporation forms part of London as a whole, along with the 32 London Boroughs who have responsibility for local government services within their local area. Based at the Guildhall the City Corporation looks after and promotes the City of London.

Working Hours :
7am- 2.30pm with 30 minutes unpaid lunch Monday- Friday. Flexibility may be required for business needs

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Non judgemental,Patience