Reactive Helpdesk Coordinator - City of London - Permanent position - £34,000 per annum City of London | Facilities & Property Services | Agency Appointment Are you a proactive problem-solver with a passion for delivering exceptional service? Our client, a leading facilities services provider, is seeking a Reactive Helpdesk Coordinator to join their busy team in the City of London. The Role As a Reactive Helpdesk Coordinator, you’ll be the first point of contact for incoming maintenance requests and reactive works across a diverse property portfolio. You’ll ensure issues are logged, prioritised, and allocated efficiently, while keeping stakeholders updated and delivering excellent customer service at every step. Key Responsibilities:Respond to incoming calls and emails, logging jobs accurately on the CAFM systemCoordinate reactive maintenance works with engineers, contractors, and site teamsMonitor job progress, ensuring SLAs and KPIs are consistently metEscalate urgent issues promptly and communicate effectively with clients and suppliersProduce reports and update records to support smooth day-to-day operationsAbout YouPrevious experience in a helpdesk, service desk, or facilities coordination roleStrong organisational skills and the ability to manage multiple prioritiesExcellent communication and customer service skillsKnowledge of CAFM systems and facilities processes is desirableA proactive, solutions-focused approach to problem-solvingWhat’s on OfferCompetitive salary of £34,000 per annumOpportunity to work in a fast-paced environment within a reputable agency placementCity of London location with excellent transport linksA supportive team culture with room to grow your skillsInterested?Apply online today or send your CV directly to Abbie at CBW Staffing Solutions to be considered for this exciting opportunity to join a professional and dynamic team in the heart of London.....Read more...
AV Desktop / Helpdesk Support Engineer – I am looking for a seriously good technically proficient Guru in the world of AV, supporting integrated AV systems. You will need to have the ability to diagnose system faults remotely and come up with new and ingenius way to fix issues. You will be able to communicate in a professional manner to clients on the phone / remotely to help through any problems that arise and have experience with call logging / ticketing systems. You will effectively manage your time to make sure all tickets are completed to match agreed SLAs. End user clients will be in the blue chip corporate world. You will also be supporting a team of av field service engineers where you will be the go to person to help them find a solution to any issue. If you have the relevant AV knowledge that encompasses the below please send your CV asap.
Crestron control / switching
Audio DSP, Audinate Dante QSC Q-SYS
Installation, Integration, Commissioning, Support, Service, Maintenance, desktop
Lighting, sound, audio
VC Poly, MTRs, Teams, Zoom
Boardrooms, Meeting rooms, Learning spaces, Auditoria, Corporate AV
IT networks, Cisco, Draytek, Microsoft
Logitech, Yealink, Neat, Bose
YOU MUST BE LIVING IN THE UK AND ALLOWED TO WORK HERE LEGALLY AND SHOW A CLEARLY DEFINED SKILL SET WITHIN THE CV
AV A-V A/V AUDIOVISUAL AUDIO-VISUAL AUDIO/VISUAL VIDEOCONFERENCE VC MTR POLY ZOOM TEAMS SUPPORT MAINTENANCE FIX HELPDESK DESKTOP MICROSOFT IPTV SHURE CRESTRON EXTRON CONTROL SWITCHING BERKS BERKSHIRE BUCKS BUCKINGHAMSHIRE BUCKS SURREY LONDON....Read more...
IT Support Engineer required to join an internal IT Support team for a busy office in Lincoln. You will support office and home based users hardware and software services.
Key skills
IT qualification.
User support experience.
Windows
Desktop support and installation.
Hardware and Windows OS knowledge.
Active Directory/Group Policy, Virtualization, Citrix, TCP/IP, Windows server, Wi-Fi.
Responsibilities
Respond to end-user issue support requests from the helpdesk ticketing system.
Technical support and fault diagnosis.
Install and configure new IT equipment.
Mobile phone support.
Resolve incidents with printers, copiers and scanners.
Security measures such as Bit Locker and NTFS permissions.
....Read more...
IT Support Engineer required to join an internal IT Support team for a busy office in Lincoln. You will support office and home based users hardware and software services.
Key skills
IT qualification.
User support experience.
Windows
Desktop support and installation.
Hardware and Windows OS knowledge.
Active Directory/Group Policy, Virtualization, Citrix, TCP/IP, Windows server, Wi-Fi.
Responsibilities
Respond to end-user issue support requests from the helpdesk ticketing system.
Technical support and fault diagnosis.
Install and configure new IT equipment.
Mobile phone support.
Resolve incidents with printers, copiers and scanners.
Security measures such as Bit Locker and NTFS permissions.
....Read more...
Provide 1st line internal helpdesk support to all users across all sites
Respond to IT support queries in person, over the phone, email and helpdesk application
Respond to enquiries from users and help resolve any hardware/software requests
Carry out daily systems checks
Pre-build PC's and maintain the standard build image, suggesting improvement where required
Work to Company and departmental SLA’s and KPI’s
Monitor system alerts and either resolve, close or escalate
Check daily backups across all sites, escalate any issues
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
To be confirmed by employer
Employer Description:Advanced Medical Solutions are a leading developer and manufacturer of tissue healing and wound care technologies, serving global surgical and wound care markets.Working Hours :Flexible working hours, Monday to Friday, 8.30am - 5.00pm with 30-minute lunch.Skills: Communication skills,IT skills,Team working....Read more...
End-user support: Provide frontline technical support and troubleshooting for staff and students, primarily via the IT helpdesk system.
Software deployment & maintenance: Deploy and maintain software on school PCs, ensuring systems are up-to-date and optimised.
Hardware management: Ensure the availability and proper functioning of key hardware devices such as PCs, monitors, printers, and audio-visual equipment.
AV support: Assist the AV Technician as needed with maintaining and supporting audio-visual equipment for school events and activities.
General IT support: Monitor and process IT helpdesk requests, respond to user queries, and provide 1-1 instructions on standard school software packages.
Project support: Assist with or take responsibility for IT projects as directed by the Director of IT or other senior team members.
Other duties: Undertake any other duties as necessary to ensure the IT department operates effectively.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Magdalen College School is a prestigious independent day school located in Oxford, England.Working Hours :8:15am – 5pm, Monday to Friday with an hour for lunch, free lunch provided on site.Skills: IT skills,Team working....Read more...
An opportunity for IT support technician to join one of the most prominent and modern legal firms based in Lincoln. You will join as Service Delivery Technician and will be responsible for resolving incidents as well as supporting office and home based staff and meeting the service delivery demands. You will also be responsible for making sure that the hardware and software are working correctly.
Responsibilities
Respond to end-user issue support requests from our helpdesk system.
Provide technical support and fault diagnosis.
Install and configure new IT equipment.
Support mobile phone use for the business.
Resolve incidents with printers, copiers and scanners.
Maintain appropriate utilities to protect against malware.
Implement appropriate security measures such as Bit Locker and NTFS permissions.
Candidate Requirements
Formal qualification in an IT related field.
Proven track record in supporting users.
Familiar with Windows systems and typical problems associated with it.
Comprehensive knowledge of range of IT areas.
Desktop support and installation.
Hardware and Windows OS knowledge.
Knowledge of Active Directory/Group Policy, Virtualization, Citrix, TCP/IP, Windows server, Wi-Fi.....Read more...
Providing 1st line helpdesk support to customers in line with SLA’s
Conducting password resets and setting server permissions
Providing initial support for tech queries
Troubleshooting technical issues
Installing, testing and maintaining hardware such as laptops, firewalls, desktops, switches and networks
Training Outcome:The company may offer a full-time position at the end of the apprenticeship.Employer Description:Blowfish Technology are a leading provider of Managed IT, Cloud Services, Telecoms and Software Development for businesses across the Northwest & throughout the UK. Through trust, experience and an excellent track record, we have become the go to source for support, and partner of choice for many industries across the region including the Engineering, Manufacturing, Legal and Financial sectors.Working Hours :Monday to Friday between 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Initiative....Read more...
An opportunity for IT support technician to join one of the most prominent and modern legal firms based in Lincoln. You will join as Service Delivery Technician and will be responsible for resolving incidents as well as supporting office and home based staff and meeting the service delivery demands. You will also be responsible for making sure that the hardware and software are working correctly.
Responsibilities
Respond to end-user issue support requests from our helpdesk system.
Provide technical support and fault diagnosis.
Install and configure new IT equipment.
Support mobile phone use for the business.
Resolve incidents with printers, copiers and scanners.
Maintain appropriate utilities to protect against malware.
Implement appropriate security measures such as Bit Locker and NTFS permissions.
Candidate Requirements
Formal qualification in an IT related field.
Proven track record in supporting users.
Familiar with Windows systems and typical problems associated with it.
Comprehensive knowledge of range of IT areas.
Desktop support and installation.
Hardware and Windows OS knowledge.
Knowledge of Active Directory/Group Policy, Virtualization, Citrix, TCP/IP, Windows server, Wi-Fi.....Read more...
Respond to customer queries via phone and email (we handle an average of 250+ calls per day)
Accurately log IT-related issues into our help desk ticketing system (full training provided)
Perform general administrative tasks to support the wider team
Provide a professional and efficient service in every client interaction
Training Outcome:
Following successful completion of apprenticeship the idea is to move the individual into a 1st Line helpdesk role. within the company
Employer Description:Founded in 1992 Arc Systems are a fast growing and dynamic company providing IT support services. We specialise in IT Support, Cloud and security services. Based in Basildon, Essex, Arc Systems are a highly motivated organisation operating within a relaxed and friendly environment.Working Hours :7.5 hour shifts between 8.00am - 6.00pm with 1 hour lunch break. Days to be confirmed.Skills: Attention to detail,Organisation skills,Quick learner,Positive & proactive attitude,Reliable and dependable,Strong sense of responsibility,Calm and composed,Ability to work under pressure,Time management skills....Read more...
Logging of service desk tickets into our helpdesk systemBuilding and preparing machines before they are sent out to clients
Creation of weekly, monthly and ad-hoc reports using PowerShell and other tools.
Fault finding desktop, laptop and servers at both a hardware and operating system level
Helping our clients with their IT problems via email, telephone and remote-control tools
Office 365 and Active Directory user and systems management
Installation, configuration and maintenance of various cloud systems such as anti-spam, firewall, DNS and email services
Training:Information Communications Technician Level 6.
An apprenticeship includes regular training with Althaus Digital At least 20% of your working hours will be spent training or studying.Training Outcome:There will be a full-time role available for a hardworking apprentice who excels in both the job role and their apprenticeship studies.Employer Description:The IT support partner for your business! For over 10 years, Ace IT has been providing excellent support services to organisations across the East Midlands. Our team of computer experts are here to make your life easier, take away your IT worries and help secure your systems.Working Hours :Monday to Friday – 8:30am – 5:00pm with an hour lunch break.
**Once you become more experienced you will join the rota shifts of 8:00am – 4:30pm and 9:30am – 6:00pm.*Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working....Read more...
Responsibilities:
Providing 1st Line IT support for clients via Telephone and using Remote Support Software
Providing support on client sites
Representing Raycon’s presence on client sites
Providing mobile telephony support
Assisting with client-wide mobile refresh project
Logging and updating tickets in the helpdesk ticketing system
Passing requests to the Sales team
Preparing client equipment (PC hardware repairs, custom PC builds)
Learn how to administer Windows & Linux Servers remotely (Active Directory, DHCP, DNS and Group Policy.)
Learn how to administer Networks, phone PBX Systems, Databases and CCTV systems
Remote Monitoring and Management of clients equipment
Training:
Information Communications Technician Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills
Training Outcome:
Potential full-time position for the right candidate after completion of the apprenticeship
Employer Description:Raycon is an IT Support London based national coverage company. Many businesses and other organisations benefit from our commitment to supplying professional IT support services.
Raycon believes that in providing a holistic IT support service solution, which encompasses consultancy, installation and support for all aspects of IT, we can serve our customers best. Naturally this also includes the required levels of security.Working Hours :Monday - Friday, between 8.00am - 6.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience,Positive attitude,Motivated,Passion for ICT,Troubleshooting,Hardware and software....Read more...
Handyperson - Glasgow City Centre - Salary up to £30,000 CBW have a new opportunity for an experienced Handyperson to join a leading facilities provider based in Glasgow City Centre. You’ll carry out general repairs, minor plumbing, basic joinery and electrical work. Key Responsibilities:Perform general building maintenance including plumbing repairs (e.g. fixing taps, toilets, clearing blockages).Carry out basic joinery tasks such as fitting shelves, hanging pictures, and lock installations.Assist with minor electrical tasks like changing lamps and supporting electrical installations.Monitor and supervise external contractors, ensuring compliance with RAMS and site procedures.Support the engineering team with routine plantroom checks and cleaning duties.Manage materials, supplies, and tools for ongoing maintenance tasks.Provide accurate updates on job progress to the helpdesk and scheduling teams.Assist in ensuring the building remains compliant, functional, and safe at all times.Person Specification:2–3 years’ experience in a similar multi-skilled or facilities maintenance role.Working knowledge of general maintenance, repairs, and basic plumbing/joinery/electrical skills.Comfortable using IT systems and updating maintenance records.Health & Safety awareness (CSCS card, IOSH or equivalent is desirable).Ability to problem-solve, work under pressure, and manage time efficiently.Strong team player with a proactive and professional approach.Salary & Benefits:Basic salary of £30,000 with overtime at 1.5 & 2.No on call.25 days holiday including bank.Generous workplace pension scheme.Training, development & progression opportunities.Monday to Friday 8am - 5pm.....Read more...
Construction Administrator / Planner Up to £30,000 plus bonus CBW have an immediate opening for a planner / helpdesk administrator to join a construction company in East Renfrewshire area. This position will see you join the Installation and Projects team and be a fundamental support to the success of this department. The position will be varied and lots of new skills will be developed. You will be responsible for working closely with the Project Managers providing logistic planning to the field of engineers along with a variety of fianical administration duties. This is a unique opportunity to join an expanding team and be part of a really positive and rewarding work culture. Responsibilities/Person specification:Liaise with contractors/tradesmen to ensure all work is carried out in an effective and timely mannerCarry out various admin duties such as scanning, filling and data input.Booking engineers for workArranging travel and accommodation Liaising with customersRaising POs/Stock ordersWork closely with the Health and Safety Manager providing key administrative supportTo assist with external body communicationsAble to demonstrate attention to detailExcellent communication skills – both written and verbalExcellent planning and organisational skills to manage own workload to expected standardsPrevious experience in the construction/ renewables sector Benefits:Salary £30,000Company Pension SchemeOn site parking28 days holiday per annumTraining and development Quarterly Bonus ....Read more...
Key Responsibilities:
Welcome patients and visitors, answer enquiries, and check patients in
Manage appointments and patient flow using EMIS Web
Support urgent same-day consultations in an organised manner
Explain practice procedures to new or temporary patients
Handle payments for private services and issue receipts
Maintain patient records and process repeat prescriptions
Answer and make calls, take messages, and manage the phone system
Provide basic IT support and liaise with the IT helpdesk
Process new and temporary patient registrations
Assist with admin tasks, reports, and data collection (e.g. QOF)
Provide reception cover during busy times
Carry out other duties as required to support the surgery
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation - BRIDGWATER AND TAUNTON COLLEGE.
Your training course - Business Administrator.
Equal to Level 3 (A level).Training Outcome:Opportunity to move into a full-time role with further professional development opportunities.Employer Description:Glastonbury Surgery is a general practitioner (GP) practice in Glastonbury, Somerset, operating under a Personal Medical Services (PMS) contract with NHS England. The surgery provides a range of services, including routine and urgent appointments, minor surgery, and training for GP registrars. It has a team of doctors, nurse practitioners, practice nurses, and healthcare assistants. The surgery also utilizes online services like Patient Access and Online Consult for appointment booking, prescription requests, and communication.Working Hours :Exact working days and hours TBCSkills: Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Team working,Non judgemental,Patience,Calm under pressure,Training willingness,Emotional resilience....Read more...
Active directory administration, setting up domain users and email
Adding new users to the current IT system and setting up appropriate security groups for them
Liaise and manage support calls logged
Resolve any general IT issues within the company
Maintain and support internal telephone systems, printers and network
Demonstrate effective communication skills with all users to understand and diagnose technical issues
Working both under your own initiative and as part of a team to troubleshoot IT issues through our helpdesk system and directly with employees
Proactive server and desktop monitoring
Daily network monitoring
Daily backup monitoring
Server support and maintenance task management
Server/Desktop OS and hardware installation
Provide out of hours support where required
Training:
Digital Support Technician Level 3 Apprenticeship Standard
Training Outcome:
This role could grow into a full-time position after your apprenticeship ends
Employer Description:At Client First Solutions, we provide custom IT services worldwide for small and large businesses. Many businesses are adapting to the Managed IT Service approach, but they are often not optimizing the intended service. Our experienced IT team ensures you are only ever seconds away from engaging with one of our engineers across one of the many communications platforms we have made available. Communication is pivotal between client and provider when seeking slick, seamless service.Working Hours :Monday to Friday, between 9.00am - 5.00pm.Skills: Communication skills,Organisation skills,Team working,Initiative,prioritise support issues,Windows 7/8/1,Knowledge of Active Directory,Understanding of DNS/DHCP,Understanding of IT security,Understanding of networking....Read more...
Provision of an IT helpdesk support service to schools.
Provide hardware support services to meet school requirements including installing, upgrading, maintaining and supporting IT hardware.
Support school and central team staff and pupils with the use of IT equipment and software.
Undertake IT equipment repairs.
Install computer software as required.
Provide support for in-school events requiring IT equipment/support, including assemblies, visiting speakers, parents' evenings, etc.
Complete any ad hoc project work, as required.
Attend and fully complete education courses and assessments that are part of the apprenticeship programme.
The post holder may be required to perform duties other than those given in the job description for the post. The duties and responsibilities attached to posts may vary from time to time without changing the general character of the duties or the level of responsibility entailed.
Training Outcome:This is a great opportunity for you to develop skills that will enhance your networking career. On passing your Primary Goal apprenticeship, you will gain professional recognition for the Register of IT Technician (RITTech). We also offer a progressive step in some cases, onto our Level 4 Network Engineer apprenticeship programme.Employer Description:We work with schools who share our desire to deliver outstanding academic and vocational opportunities, and support them through expertise and our high profile within the region’s education landscape.
We progress the development of high-quality teaching and learning, develop curriculums that meet the needs of businesses and students, and work in partnership with the region’s communities, agencies and employers.Working Hours :Monday to Friday. Working hours are 8.30 am - 4.00 pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Team working,Initiative,Patience....Read more...
In this role:
You will be part of the frontline support team
Helping to deliver excellent customer service while learning how to resolve technical and software queries
You’ll assist in logging and managing helpdesk tickets, working towards meeting service level agreements (SLAs) and KPIs
Collaborating with colleagues to resolve customer issues
Through structured training, mentorship, and continuous learning, you will develop a strong foundation in software support and business systems
Your AAT studies will build your knowledge of finance processes
This combination will give you a unique and highly valuable skillset, enabling you to contribute to maintaining data integrity, ensuring operational excellence, and enhancing the overall customer experience
Training:Finance/Accounts Assistant Level 2:
One to one Tutor Assessor support in the workplace working towards Finance/Accounts Assistant Level 2
Functional Skills if required
Training Outcome:So the roles this can lead too in our business –
Dynamics Pre-Sales
Dynamics Junior Consultant
Dynamics Support
Dynamics Modern Workplace
Employer Description:The HBP Group is the number one choice for many businesses across the UK looking for reliable, award-winning business technology. Providing a range of services including local IT Support accounts software and EPOS solutions. We offer our customers a range of the best market-leading products and services to streamline complex business processes and increase efficiency. We have 3 offices including our head office in Scunthorpe, an office in Hull and another office in Peterborough.Working Hours :Monday to Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Active directory administration, setting up domain users and email
Adding new users to the current IT system and setting up appropriate security groups for them
Liaise and manage support calls logged
Resolve any general IT issues within the company
Maintain and support internal telephone systems, printers and network
Demonstrate effective communication skills with all users to understand and diagnose technical issues
Working both under your own initiative and as part of a team to troubleshoot IT issues through our helpdesk system and directly with employees
Proactive server and desktop monitoring
Daily network monitoring
Daily backup monitoring
Server support and maintenance task management
Server/Desktop OS and hardware installation
Provide out of hours support where required
Training:
Digital Support Technician Level 3 Apprenticeship Standard
Training Outcome:
This role could grow into a full-time position after your apprenticeship ends
Employer Description:At Client First Solutions, we provide custom IT services worldwide for small and large businesses. Many businesses are adapting to the Managed IT Service approach, but they are often not optimizing the intended service. Our experienced IT team ensures you are only ever seconds away from engaging with one of our engineers across one of the many communications platforms we have made available. Communication is pivotal between client and provider when seeking slick, seamless service.Working Hours :Monday to Friday, between 9.00am - 5.00pm.Skills: Communication skills,Organisation skills,Team working,Initiative,prioritise support issues,Windows 7/8/1,Knowledge of Active Directory,Understanding of DNS/DHCP,Understanding of IT security,Understanding of networking....Read more...
Maintenance Electrician - Edinburgh - Salary up to £40,000 DOE We are seeking a skilled Electrical Mobile Maintenance Technician to join a leading facilities company. This role involves travelling across multiple sites in Edinburgh to carry out a range of electrical services, including planned preventive maintenance (PPM), reactive repairs, and compliance checks. Key Responsibilities:Deliver planned preventative maintenance (PPM) and reactive electrical services across a wide range of systems, ensuring compliance with statutory and contractual obligations.Carry out routine inspections, servicing, and testing of emergency lighting, switchgear, and distribution boards to maintain system reliability and safety.Respond promptly to reactive maintenance requests, diagnosing and repairing electrical faults to minimize downtime and disruption.Record all maintenance activities, repairs, and compliance documentation accurately within the CAFM system, ensuring reports are updated and aligned with helpdesk requirements.Maintain up-to-date certificates, records, and compliance documentation in line with company and legislative standards.Undertake minor electrical projects, upgrades, and repairs, supporting associated mechanical plant maintenance when required.Ensure all works are carried out in accordance with health & safety standards, completing risk assessments and documentation prior to commencement.Person Specification:SVQ Level 3 Certificate in Electrical Installation (SQA/SJIB) or equivalent (e.g., City & Guilds NVQ Level 3).Completed a recognised apprenticeship in electrical installation.City & Guilds 2382 qualification (18th Edition desirable).LV AP qualification (desirable).Health & Safety certification (IOSH or equivalent).Confident in the use of electrical multi-function testers.Salary & Benefits:Salary up to £40,000 DOE.25 days holiday plus bank holidays.Company pension.Van and fuel card provided plus full company uniform.Excellent career progression and training opportunities.....Read more...
IT Infrastructure Engineer – London – Hybrid – Competitive SalaryWe are on the hunt for a well-experienced IT Engineer to join a growing team of professionals delivering support and strategic transformations within a large construction business in the UK. Role Responsibilities:• Configure, monitoring, and maintain network infrastructure and security• Administration, support, assist with development of all Server, user and infrastructure hardware. Including Virtualisation.• Administration of Software across the business, including Servers and user devices. Comply and maintain the internal Approved Software List Process. Including administration of COINS ERP.• Monitor and maintain Microsoft environment• Monitor resolution of Helpdesk tickets and act as an appropriate escalation point• Undertake planned & ad-hoc IT Projects• Create, update and maintain all IT documentation for the business• Administration of security solutions, ensuring GRC are maintained• Assist in the implementation of business improvements, ensuring compliancy with all appropriate policies and procedures• Be able to make autonomous decisions in line with the department and business requirements, ensuring that this is in line with the IT strategy/IT Manager directionTechnical Expertise: • Experience with Windows Server Administration, patch management, OS Hardening• Hyper-V experience, VM provisioning, resource allocation, backup, HA, failover clustering• AD/AAD, GPO, Azure AD Connect/Entra ID sync, SSO, MFA, Conditional Access• Administration of Microsoft offerings including O365• Knowledge of Microsoft Defender for Endpoint / Microsoft Security Suite / Microsoft Sentinel (or similar SIEM monitoring)• Experience working with Role-based access control (RBAC) and privileged identity management• Awareness of ISO 27001 / Cyber Essentials compliance controls• IAM, PAM, XDR, GRC Tools• Confidence with Disaster Recovery and Business Continuity projects • Powershell scripting experience • Networking experience including:o LAN/WAN management (switches, routers, VLANs)o VPN and remote access solutionso Firewall configuration and monitoringo Understanding of DNS, DHCP, TCP/IP troubleshooting....Read more...
Administrator
Hertford
£26,000 - £28,000 Basic + Bonus + Hybrid + Private Healthcare + Flexible Working + Immediate Start
Are you an Administrator from an FM, housing or similar background looking to join a growing, family-owned business work closely with clients, and make a direct impact on service delivery and customer satisfaction? You'll enjoy a terrific company culture and be looked after with a good package including flexible working.
This is a fantastic opportunity for a Technical Senior Administrator who is organised, people focused, confident managing processes and enjoys maintaining client relationships. If you’re looking for stability, a supportive team culture with a hybrid working aspect this will be your ideal role!
Your role as an Administrator will include:
* Leading and supporting the admin team to deliver reactive maintenance and PPM programs * Acting as a point of contact for client queries, complaints, and contracts * Attending client meetings alongside the Maintenance Manager * Managing data, reporting, and dashboards (Excel, Power BI, OneServe)
As an Administrator you will have:
* Strong background in administration or coordination (FM, compliance, social housing is a bonus!)* Excellent client service and communication skills * Organised, detail-oriented, and confident in a fast-paced environment * Based within commutable distance of Hertford.
Apply now for immediate consideration! Keywords: Administrator, Administration Manager, Senior Service Coordinator, Helpdesk Team Leader, Maintenance Administrator, Facilities Management, Social Housing, Compliance Administration, PPM Scheduling, Hertford, Hertfordshire, EnfieldThis vacancy is being advertised by Future Engineering Recruitment Ltd. The services of Future Engineering Recruitment Ltd are that of an Employment Agency. Please visit our website to view other positions we are currently handling. Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed....Read more...
Responsibilities:
Respond to helpdesk requests remotely
Taking help desk calls; logging and tracking calls
Hardware and software repairs in a workshop facility
Installation of hardware and software
Carry out network documentation and reporting
Assisting with sourcing spare parts and replacement equipment
Assisting the technical team with maintenance tasks and installs
What we are looking for:
Desirable skills:
Experience in hardware repair and troubleshooting
Experience with Microsoft Windows and Microsoft Office products
Personal qualities:
Well organised and self-motivated with a good telephone manner
Able to work independently in the field
Reliable, enthusiastic and able to work effectively in a team
Ability to prioritise workload and deliver solutions to meet customer SLA’s
Strong customer-facing skills, with an awareness of varying client technical skills
Attention to detail and accurate record keeping
Comfortable around young people in the education environment
Essential:
Having a full driving licence and your own vehicle is essential, as the role involves travelling to different sites
There will be a program of working with other team members in the field providing technician days and completing installations
Training:
Information Communications Technician Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills
Training Outcome:
Potential full-time position for the right candidate after completion of the apprenticeship
Employer Description:IT Support London based national coverage company.Working Hours :Monday - Friday, between 9.00am - 5.30pm. Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience,Positive attitude,Motivated,Passion for ICT,Troubleshooting,Hardware and software....Read more...
Responsibilities:
Respond to helpdesk requests remotely
Taking help desk calls; logging and tracking calls
Hardware and software repairs in a workshop facility
Installation of hardware and software
Carry out network documentation and reporting
Assisting with sourcing spare parts and replacement equipment
Assisting the technical team with maintenance tasks and installs
What we are looking for:
Desirable skills:
Experience in hardware repair and troubleshooting
Experience with Microsoft Windows and Microsoft Office products
Personal qualities:
Well organised and self-motivated with a good telephone manner
Able to work independently in the field
Reliable, enthusiastic and able to work effectively in a team
Ability to prioritise workload and deliver solutions to meet customer SLA’s
Strong customer-facing skills, with an awareness of varying client technical skills
Attention to detail and accurate record keeping
Comfortable around young people in the education environment
Essential:
Having a full driving licence and your own vehicle is essential, as the role involves travelling to different sites
There will be a program of working with other team members in the field providing technician days and completing installations
Training:
Information Communications Technician Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills
Training Outcome:
Potential full-time position for the right candidate after completion of the apprenticeship
Employer Description:IT Support London based national coverage company.Working Hours :Monday - Friday, between 9.00am - 5.30pm.
Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience,Positive attitude,Motivated,Passion for ICT,Troubleshooting,Hardware and software....Read more...
Help keep systems secure by resetting passwords, setting up logins, and making sure antivirus protection is up to date.
Read and follow IT guides, manuals, and diagrams to solve problems and learn how systems work.
Log and track IT issues using the company’s helpdesk system, making sure problems are fixed quickly and recorded properly.
Provide support to staff and customers in person, by email, over the phone, and using remote support tools.
Build and upgrade computers, set up printers, and help maintain office equipment.
Install and update software such as Windows, Microsoft Office, and other business applications.
Assist with setting up and fixing internet connections, Wi-Fi, and other network devices.
Learn about cloud services (such as Microsoft Azure) and use simple scripts to make everyday IT tasks easier.
Training:You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT. You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists. Training Outcome:This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.Employer Description:We don't fix IT issues; we stop them from happening. Our proactive IT services, unlike traditional support, keep your business issue-free. Leaving you to focus on what matters most: growing your business.Working Hours :8:00 AM - 6:00 PM Monday to Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Initiative,Passion for IT....Read more...
