Helpdesk Manager – Permanent PositionLocation: Office-Based in Chilton, Aylesbury | Salary: £42,000 per annumIndustry: Maintenance ServicesFull-Time | Monday - Friday Are you an experienced Helpdesk Manager with a passion for leading teams and streamlining operations? We’re recruiting on behalf of a reputable and growing maintenance company, seeking a proactive and organised Helpdesk Manager to join their team on a permanent, full-time basis. About the Role: As the Helpdesk Manager, you will oversee the day-to-day operations of the helpdesk team, ensuring efficient job logging, scheduling, and client communications. You'll play a crucial role in managing service delivery across planned and reactive maintenance contracts, acting as the key link between clients, engineers, and internal teams. Key Responsibilities:Lead and manage a team of helpdesk coordinatorsEnsure all maintenance requests are logged, scheduled, and completed in line with SLAsMonitor and improve helpdesk performance and processesLiaise with clients and engineers to resolve queries and issues promptlyProvide regular reporting on helpdesk activity and KPIsSupport the wider operations team with administrative and coordination tasksWhat We’re Looking For:Proven experience in a similar helpdesk or scheduling management role (ideally within FM or maintenance)Strong leadership and communication skillsExcellent organisational and problem-solving abilitiesProficiency in helpdesk or CAFM softwareA calm and professional approach under pressureWhat’s on Offer:Competitive salary of £42,000 per annumOffice-based role within a friendly and supportive teamCareer progression opportunities within a stable and growing companyImmediate start available for the right candidate🔎 Ready to take the next step in your career?Apply today with your CV or get in touch with our recruitment team to learn more. We look forward to hearing from you!....Read more...
🏢 Helpdesk Manager – Permanent Position📍 Location: Office-Based in Oxfordshire | Salary: £42,000 per annum🔧 Industry: Maintenance Services📅 Full-Time | Monday - Friday Are you an experienced Helpdesk Manager with a passion for leading teams and streamlining operations? We’re recruiting on behalf of a reputable and growing maintenance company, seeking a proactive and organised Helpdesk Manager to join their team on a permanent, full-time basis. About the Role: As the Helpdesk Manager, you will oversee the day-to-day operations of the helpdesk team, ensuring efficient job logging, scheduling, and client communications. You'll play a crucial role in managing service delivery across planned and reactive maintenance contracts, acting as the key link between clients, engineers, and internal teams. Key Responsibilities:Lead and manage a team of helpdesk coordinatorsEnsure all maintenance requests are logged, scheduled, and completed in line with SLAsMonitor and improve helpdesk performance and processesLiaise with clients and engineers to resolve queries and issues promptlyProvide regular reporting on helpdesk activity and KPIsSupport the wider operations team with administrative and coordination tasksWhat We’re Looking For:Proven experience in a similar helpdesk or scheduling management role (ideally within FM or maintenance)Strong leadership and communication skillsExcellent organisational and problem-solving abilitiesProficiency in helpdesk or CAFM softwareA calm and professional approach under pressureWhat’s on Offer:Competitive salary of £42,000 per annumOffice-based role within a friendly and supportive teamCareer progression opportunities within a stable and growing companyImmediate start available for the right candidate🔎 Ready to take the next step in your career?Apply today with your CV or get in touch with our recruitment team to learn more. We look forward to hearing from you!....Read more...
Facilities Helpdesk Administrator - Northwich - National Facilities Management OrganisationCBW Staffing Solutions are working with a leading company within the facilities management industry, we are seeking a dedicated Helpdesk Administrator to provide comprehensive services to a wide range of commercial and industrial clients. As a Helpdesk Administrator, you will be the first point of contact for our clients, handling all helpdesk inquiries relating to maintenance, ensuring a smooth and efficient service.This is a permanent position, based on site at the client's office in the Northwich area of Cheshire.Package:Competitive salary between £25,000 - £27,000 per annum (depending on experience) Core hours are Monday - Friday (40 hours per week) 25 days annual leave plus bank holidays Training, development & progression opportunitiesResponsibilities:Managing and responding to incoming service requests via phone, email, and our helpdesk systemLogging and categorising service requests, assigning tasks to the appropriate teams, and tracking progressCoordinating with internal teams and external contractors to ensure prompt resolution of issuesMonitoring and reporting on helpdesk performance, ensuring SLAs are metMaintaining and updating helpdesk databases and documentationProviding exceptional customer service and keeping clients informed of progress on their requestsAssisting with general administrative duties as needed within the facilities management teamQualifications:Previous experience in a similar helpdesk or customer service role, preferably within facilities management or a related industry is highly desirableExcellent communication skills with a strong customer service focusStrong IT skills and experience with helpdesk software or CAFM systemsAbility to prioritise tasks, manage multiple requests, and work well under pressureA proactive and problem-solving approach, with attention to detailTeam player with excellent organisational and time-management skillsIf you are a dedicated Helpdesk Administrator, looking for a rewarding career opportunity, please apply with your full CV or contact Aaron Rutter at CBW Staffing Solutions.....Read more...
Helpdesk Administrator – 6–12 Month FTC (Potential to Become Permanent)Location: BorehamwoodSalary: £30,000 per annumStart Date: ASAP A leading organisation based in Borehamwood is seeking a proactive and organised Helpdesk Administrator to join their team on a 6–12 month fixed-term contract, covering maternity leave. There is strong potential for the role to become permanent. Key Responsibilities:Serve as the first point of contact for all helpdesk and facilities-related queriesLog and manage requests, ensuring they are resolved or escalated appropriatelyCoordinate with internal departments and external contractors to complete tasks efficientlyMaintain accurate records and update systems as requiredProvide general administrative support to ensure smooth daily operationsRequirements:Previous experience in a helpdesk or facilities administration roleStrong communication and customer service skillsHighly organised with the ability to manage multiple prioritiesConfident using Microsoft Office and helpdesk management systemsAble to work independently and within a teamAdditional Information:Full-time, site-based role in BorehamwoodFree onsite parkingImmediate start availableIf you're detail-oriented, customer-focused, and ready to hit the ground running, we’d love to hear from you. Please apply online or send your CV directly to abbie@cbwstaffingsolutions.com ....Read more...
Helpdesk Administrator – 6–12 Month FTC (Potential to Become Permanent)Location: BorehamwoodSalary: £30,000 per annumStart Date: ASAP A leading organisation based in Borehamwood is seeking a proactive and organised Helpdesk Administrator to join their team on a 6–12 month fixed-term contract, covering maternity leave. There is strong potential for the role to become permanent. Key Responsibilities:Serve as the first point of contact for all helpdesk and facilities-related queriesLog and manage requests, ensuring they are resolved or escalated appropriatelyCoordinate with internal departments and external contractors to complete tasks efficientlyMaintain accurate records and update systems as requiredProvide general administrative support to ensure smooth daily operationsRequirements:Previous experience in a helpdesk or facilities administration roleStrong communication and customer service skillsHighly organised with the ability to manage multiple prioritiesConfident using Microsoft Office and helpdesk management systemsAble to work independently and within a teamAdditional Information:Full-time, site-based role in BorehamwoodFree onsite parkingImmediate start availableIf you're detail-oriented, customer-focused, and ready to hit the ground running, we’d love to hear from you. Please apply online or send your CV directly to abbie@cbwstaffingsolutions.com....Read more...
Helpdesk Administrator – Temp to Perm – £38,000 per annum📍 Location: Croydon🕗 Hours: Monday to Friday, 08:00 AM – 05:00 PM Are you an experienced Helpdesk Administrator ready for your next opportunity?If you’re looking to join a reputable and growing Facilities Management company in a dynamic and supportive environment — this could be the perfect role for you. We are currently recruiting for a Helpdesk Administrator to be based at a unique and high-profile site in Croydon. This is a Temp to Perm opportunity, offering a salary of £38,000 per annum. The successful candidate will have prior experience within a Facilities Management setting and will be available to start immediately. 🔧 Key Responsibilities:Act as the first point of contact for client queries and engineer coordinationSchedule appointments and allocate jobs using internal scheduling systemsRaise Purchase Orders and arrange parts or services for engineersCreate, process, and manage quotes with precision and accuracyLiaise with supervisors to arrange engineer coverage and shift planningMaintain accurate records by scanning, filing, and uploading documentsManage incoming and outgoing communications via phone and emailOpen and close jobs within the internal system, ensuring up-to-date trackingSupport the engineer call-out rota and assist with ad hoc administrative duties✅ Requirements:Previous experience in a Facilities Management helpdesk or administrative roleUnderstanding of finance processes including raising quotes and POsStrong IT skills and the ability to adapt to internal systems quicklyExcellent organizational skills with strong attention to detailConfident communicator with a proactive and solution-focused mindsetAbility to multitask and prioritise workload effectively in a busy environment💼 What’s In It For You?Competitive salary of £38,000 per annumTemp to Perm opportunity with long-term career potentialWork for a respected name in the Facilities Management industryJoin a supportive and friendly team in a key administrative role📩 Interested?Send your CV to Abbie at CBW Staffing Solutions today to apply or for more information. We look forward to hearing from you soon!....Read more...
Helpdesk Administrator - Glasgow - Salary up to £26,500 CBW is currently recruiting for an experienced and highly organised Helpdesk Administrator to join a busy, site-based facilities team in Glasgow. Working closely with the Contract Manager, the successful candidate will play a key role in ensuring the contract achieves 100% compliance across all maintenance, reactive, and quoted works.Key duties & Responsibilities:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.To review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportRaising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilledDepartmental administrative housekeeping Support with the provision of information in relation to internal procedures to enable the department to add value to the ContractRequirements:Minimum of 2 years' experience in an administrative role, ideally within a facilities or maintenance environment.Strong customer service and communication skills, with a professional and proactive approach.Good commercial awareness and experience with financial reporting.Proficient in Microsoft Excel (intermediate to advanced level) and general computer literacy.IOSH Managing Safely qualification (desirable).Salary & Benefits:Salary up to £26,500 (depending on experience)23 days annual leave plus bank holidaysCompany pension schemeMonday - Friday 8am to 5pm (In office) ....Read more...
Helpdesk Administrator – Temporary – Up to £18p/h📍 Location: Liverpool Street🕗 Hours: Monday to Friday, 08:00 AM – 05:00 PM Are you an experienced Helpdesk Administrator ready for your next opportunity?If you’re looking to join a reputable and growing Facilities Management company in a dynamic and supportive environment — this could be the perfect role for you. We are currently recruiting for a Helpdesk Administrator to be based at a unique and high-profile site in Liverpool Street. This is a Temporary opportunity, offering up to £18p/h. The successful candidate will have prior experience within a Facilities Management setting and will be available to start immediately. 🔧 Key Responsibilities:Raising Work Orders for new jobs / contracts / quotesRaising Purchase Orders and placing call outs to sub-contractors Ensuring all client files are maintained accurately and kept up-to-dateProcessing tasksheets dailyLogging holiday, sickness for team engineersDay to day admin including photocopying, filing etc.Cover holidays, sickness & lunch for other admin team staffAnnual archiving of site filesPositively respond to both our internal and external customers through effective communication and personal accessibility, while optimizing contract performance.Ensuring that all documentation is received from Sub-contractors with regards to Health & Safety and Company LegislationCheck for overnight callouts & respond accordinglyEnsuring WIP (work in progress) is up-to-date at all timesMaintaining of the site sub-contractor records and Log Book System Produce statistical reports on a weekly and monthly basisOwnership of all tasks through to completion.Raising reactive jobs and allocating PPMS using Concept Evolution systemKeep Opti-MIS updated with ALL required documentation.Uploading sub-contractor service sheets on to Opt-Mis systemAnswering telephone to internal customers✅ Requirements:Previous experience in a Facilities Management helpdesk or administrative roleUnderstanding of finance processes including raising quotes and POsStrong IT skills and the ability to adapt to internal systems quicklyExcellent organizational skills with strong attention to detailConfident communicator with a proactive and solution-focused mindsetAbility to multitask and prioritise workload effectively in a busy environment💼 What’s In It For You?Work for a respected name in the Facilities Management industryJoin a supportive and friendly team in a key administrative role📩 Interested?Send your CV to Stacey at CBW Staffing Solutions today to apply or for more information. We look forward to hearing from you soon!....Read more...
Answering and logging IT helpdesk calls
Resolving technical queries and helpdesk tickets
Reinstalling desktop operating systems
Diagnosing remote PC faults for business clients
Monitoring and maintaining server backups, antivirus updates, and system logs
Building and configuring PCs
Installing new PCs and integrating them into client networks
Conducting PC health checks and basic maintenance
Preparing reports on helpdesk activity and performance
Performing IT admin tasks such as password resets and user account setup
General administrative and office duties including greeting visitors and keeping the workspace tidy
Completing additional tasks as directed by management
Training:Advanced Level Apprenticeship in IT Digital Support Technician consisting of:
Level 3 Apprenticeship in IT Digital Support Technician
Level 2 Functional Skills in mathematics
Level 2 Functional Skills in English
You will be required to attend a half-day session at the training centre per week where you will work towards any functional skills that are required, alongside enhancing your IT knowledge and capabilities. Additional off the job training will also be required as part of the apprenticeship.Training Outcome:After the apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education. Employer Description:Providing IT support in Hull, and the full Yorkshire region, Jupiter IT have been delivering their cyber-security-focused managed IT services to businesses since 2007. Established by three NHS IT consultants, Jupiter IT was built on the strong belief that local businesses deserved a better calibre of IT support and consultancy from an organisation that has their best interests at heart.Working Hours :Monday to Friday, 8:30am - 5:00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative....Read more...
Daily roles and responsibilities but not limited to:
Provide technical support to internal staff through a range of communication channels
Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools
Document or escalate ICT tasks as appropriate to ensure a clear audit trail and progression of issues
Communicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation and expectations
All helpdesk duties; dealing with internal customers in person and incoming calls, emails and messaging tools
Helpdesk duties (completing tickets), and understanding correct processes for escalating issues to 1st, 2nd or 3rd Line Engineers as appropriate, or to other technical specialists within the Organisation
Practice guided continuous self-learning to keep up to date with technological developments to enhance relevant skills and take responsibility for own professional development
Helping with IT administration tasks
Training Outcome:
Ongoing Training and Development
Employer Description:Contamac is the world’s largest manufacturer of contact and intraocular lens materials, and a leading innovator in the development of specialist polymers and biocompatible materials for medical applications. We don’t make contact or intraocular lenses – our customers do, from our materials.Working Hours :Monday to Friday
(08:30- 17:00)Skills: Communication skills,IT skills,Attention to detail,Team working....Read more...
Daily roles and responsibilities but not limited too;
- Provide technical support to internal staff through a range of communication channels
- Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools
- Document or escalate ICT tasks as appropriate to ensure a clear audit trail and progression of issues
- Communicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation and expectations
- All helpdesk duties; dealing with internal customers in person and incoming calls, emails and messaging tools
- Helpdesk duties (completing tickets), and understanding correct processes for escalating issues to 1st, 2nd or 3rd Line Engineers as appropriate, or to other technical specialists within the Organisation.
- Practice guided continuous self-learning to keep up to date with technological developments to enhance relevant skills and take responsibility for own professional development
- Helping with IT administration tasksTraining:Maths and English Functional Skills. Information communication technology Apprenticeship Level 3.Training Outcome:Ongoing Training and DevelopmentEmployer Description:Contamac is the world's largest manufacturer of contact and intraocular lens materials, and a leading innovator in the development of specialist polymers and biocompatible materials for medical applications. We don't make contact or intraocular lenses - our customers do, from our materials.Working Hours :Monday to Friday (08:30 - 17:00)Skills: Team Working,Organisation Skills....Read more...
Responding in line with SLAs to customer support requests:
Telephone
Email
Connectwise
Verbal
Answering telephone using standard procedures:
Logging support calls onto helpdesk software (Connectwise) if customer has not already logged
New user creation for customers
Daily backup checks
Configuration and installation of workstations, laptops, printers, routers and any other hardware as required. Usually at Flex but may be at customer site
Keeping customer updated when working on support tickets via Connectwise
Working to resolve helpdesk issues in a timely manner but escalating to 2nd line if required
Entering time on Connectwise
Creating documentation on any installations, or updating calls as required
Transfer of equipment from reception to Flex work area.
Assisting all members of Flex
Potential customer site visits as role progresses alongside Flex staff member therefore ability to drive would be preferred.Training:Information Communications Technician Level 3.Training Outcome:The right candidate will have the opportunity to secure a full-time position with the employer and continue to grow their career within the business.Employer Description:Flex initially grew out of working as part of one of Shropshire’s largest accountancy practices. The skills and knowledge our team acquired by working within the professional services industry has been the perfect grounding for working with many businesses. Integrity, professionalism, the very best services and implementing cost efficient solutions are at the top of our list.Working Hours :Monday - Friday 8:30am - 5pmSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Initiative....Read more...
Logging calls on the helpdesk
Answering customer queries and learning customers IT systems
Providing first line IT support
Triaging calls and escalating where necessary to second line support
The installation, maintenance and administration of computer equipment and associated software, telecoms, and audio-visual systems
Conducting training to familiarise yourself with technologies in use within client environments
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.Employer Description:At ITQED, we specialize in delivering comprehensive and responsive IT solutions. Our team of skilled engineers are based in Arborfield, Reading, and are dedicated to providing personalized service to businesses. Regular maintenance visits are scheduled to ensure the smooth operation of our client’s IT systems. We encourage you to reach out to us for more information on how we can support your business IT needs.Working Hours :Monday - Friday, 9.00am - 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Analytical skills....Read more...
Respond to remote helpdesk requests with timely and effective technical support
Log, track, and resolve support calls efficiently
Carry out hardware and software repairs in a fully-equipped workshop
Install and configure hardware and software across client sites
Maintain detailed network documentation and reports
Support project needs by sourcing IT equipment
Attend on-site visits to assist schools directly
Training:
Online training with a qualified coach from Baltic Apprenticeships
Training Outcome:
Potential for a full time job role upon compeltion
Employer Description:Partnership Education is a trusted name in delivering innovative IT solutions to schools and educational institutions. As an apprentice, you’ll work alongside a skilled and supportive team that’s passionate about empowering educators and students through reliable, future-ready technology.Working Hours :37.5 hours per week
Monday to Friday, 9am- 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills....Read more...
Service Desk Engineer - London
3 month initial contract
£325 - £375 p/d (inside IR35)
IT department within a leading construction engineering business seeking a highly proactive and analytical Service Desk Engineer for an initial 3 month contracts. You’ll be based from a central London location - 4 days per week onsite, 1 day working from home.
Responsibilities include logging of tickets and managing through to resolution (both hardware and software), and installation and configuration of new hardware, software, and services.
You must have a solid understanding of helpdesk responsibilities, procedures, policies, and workflows and be able to work effectively under pressure.
You’ll require experience supporting the following:
- Windows OS Support (Windows 10)
- Active Directory and Office 365 Admin
- Microsoft Teams
- Supporting AV products
- Ideally an understanding of web gateway filtering.
- An understanding of networking concepts including support of VPN’s
- Experience working on a Service Desk / management and prioritization of ticket queues.
....Read more...
Key responsibilities may include:
Provide technical support both internal and external customers remotely and/or face-to-face
Establish and diagnose technical problems and faults
Apply the appropriate security policies in line with organisational requirements
Communicate with all levels of stakeholders, talking them through steps to resolve issues
Undertake the relevant processes using tools and technologies to resolve technical issues
Document and escalate tasks to ensure a clear audit trail and progression of issues Support Technician
Resolving system user queries and resolving faults in a helpdesk environment
Training:
Maths and English Functional Skills
Information communication technology Apprenticeship Level 3
Training Outcome:
Possible full-time role at the end of the apprenticeship
Employer Description:NEC are a leading Biometrics company developing solutions for national governments and international health bodies. They we work with also police forces, emergency services, local authorities and housing providers, all working to prevent harm and provide the right support.Working Hours :Monday to Friday between 8.30am and 5.30pmSkills: Team Working,Organisation Skills....Read more...
To learn about how to build and deploy PC workstations, laptops, tablets and Smart Phones
Assist on the helpdesk to log calls reporting hardware and software faults on workstations, telecommunications equipment and IT peripherals
Assist with the installation and maintenance of network equipment and cabling
Assist with the installation, support and use of desktop application software
Training:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:
Further progression may well be available in other areas within our sector, upon successful completion of the apprenticeship
Employer Description:West Suffolk Council is an extremely ambitious and dynamic local authority with a workforce of over 700 employees. We provide healthy, safe and vibrant places to live and work. Few other employers play such a pivotal role in the community. That's a great responsibility but also very rewarding and something that really makes a difference.Working Hours :37 hours worked flexibly per week, Monday to Friday, exact range of shifts/core hours to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Maintain an excellent IT service with positive reviews from internal and external service users.
Continual Service Improvement (CSI) of the support service.
Key performance indicators showing a reduction in avoidable incidents and support requests and an increase in support documentation.
Support resources allocated effectively and efficiently to best deliver a timely support service no matter the location.
Project intake of automation tasks evidenced, removing or reducing manual effort in repetitive and routine activities.
Ensure value for money in procurement, on-time project delivery, and identified efficiencies and savings.
Creating documentation, knowledge-sharing articles, and ensuring asset record accuracy to support the wider observatory.
Assist in monitoring the IT helpdesk and responding to support requests.
Support the installation, configuration, and basic troubleshooting of computer hardware and software.
Help maintain user accounts, patching schedules, and routine system administration tasks.
Learn and assist with identifying knowledge-sharing opportunities and updating IT documentation.
Provide support for meeting room systems and assist in setting up physical, hybrid, and virtual meetings.
Assist with IT hardware and software procurement activities.
Help maintain accurate asset records and software inventories.
Training Outcome:Opportunities for career advancement upon successful completion of the apprenticeship.Employer Description:Building the two largest telescope arrays in the world, located in South Africa and Australia, made possible through a global collaboration.Working Hours :Monday to Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Team working,An interest in IT and tech,written/ verbal communication,Ability to follow instructions,Personal integrity....Read more...
Active directory administration, setting up domain users and email
Adding new users to current IT system and setting up appropriate security groups for them
Liaise and manage support calls logged
Resolve any general IT issues within the company
Maintain and support internal telephone systems, printers and network
Demonstrate effective communication skills with all users to understand and diagnose technical issues
Working both under own initiative and as part of a team to troubleshoot IT issues through our helpdesk system and directly with employees
Proactive server and desktop monitoring
Daily network monitoring
Daily backup monitoring
Server support and maintenance task management
Server/Desktop OS and hardware installation
Provide out of hours support where required
Training Outcome:This role could grow into a full-time position after your apprenticeship ends.Employer Description:At Client First Solutions, we provide custom IT services worldwide for small and large businesses. Many businesses are adapting to the Managed IT Service approach, but they are often not optimizing the intended service. Our experienced IT team ensures you are only ever seconds away from engaging with one of our engineers across one of the many communications platforms we have made available. Communication is pivotal between client and provider when seeking slick, seamless service.Working Hours :Monday to Friday, 9.00am - 5.00pm.Skills: Communication skills,Organisation skills,Team working,Initiative,prioritise support issues,Windows 7/8/1,Knowledge of Active Directory,Understanding of DNS/DHCP,Understanding of IT security,Understanding of networking....Read more...
Provide first-line technical support via phone, email, and in person.
Assist with diagnosing and resolving hardware, software, and network issues.
Set up and configure new equipment including PCs, laptops, and mobile devices.
Support users with password resets, software installations, and system access.
Maintain accurate documentation of support requests using the helpdesk ticketing system.
Help with routine maintenance tasks such as updates, patching, and backups.
Assist with onboarding and off-boarding processes for staff.
Support IT projects, including upgrades and equipment rollouts.
Follow company policies and procedures related to IT security and data protection.
Training:
You will work towards a Level 3 IT Support Technician Apprenticeship (or equivalent), combining on-the-job training with classroom or online learning.
Support will be provided for both your academic and professional development.
Training Outcome:
Upon successful completion of the apprenticeship, there will be potential career progression opportunities within the organisation.
Employer Description:The UK Column is an independent news organisation founded in 2006 by Brian Gerrish, our co-editor. Established with no financial backing or external investment, the UK Column remains completely independent of any advertisers, foundations and political parties. All of our funding comes from our viewers, listeners and readers who support us through memberships and donations.Working Hours :Monday to Friday between 9am to 5pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Computer Hardware & Software,Time Management....Read more...
Construction Administrator / Planner Up to £25,000 - £28,000 CBW have an immediate opening for a planner / helpdesk administrator to join a facilities company in East Renfrewshire area. This position will see you join the Installation and Projects team and be a fundamental support to the success of this department. The position will be varied and lots of new skills will be developed. You will be responsible for working closely with the Project Managers providing logistic planning to the field of engineers along with a variety of administration duties. This is a unique opportunity to join an expanding team and be part of a really positive and rewarding work culture. Responsibilities/Person specification: Liaise with contractors/tradesmen to ensure all work is carried out in an effective and timely mannerCarry out various admin duties such as scanning, filling and data input.Booking engineers for workArranging travel and accommodation Liaising with contractors / clientsRaising POs/Stock orders, liasing with commercial teamWork closely with the Health and Safety Manager providing key administrative supportTo assist with external body communicationsAble to demonstrate attention to detailExcellent communication skills – both written and verbalExcellent planning and organisational skills to manage own workload to expected standardsPrevious experience in the construction/ renewables sector Benefits: Competitive Salary of between £25,000 - £28,000Company Pension SchemeOn site parking28 days holiday per annumTraining and development ....Read more...
Construction Administrator / Planner Up to £26,000 plus bonus CBW have an immediate opening for a planner / helpdesk administrator to join a construction company in East Renfrewshire area. This position will see you join the Installation and Projects team and be a fundamental support to the success of this department. The position will be varied and lots of new skills will be developed. You will be responsible for working closely with the Project Managers providing logistic planning to the field of engineers along with a variety of administration duties. This is a unique opportunity to join an expanding team and be part of a really positive and rewarding work culture. Responsibilities/Person specification:Liaise with contractors/tradesmen to ensure all work is carried out in an effective and timely mannerCarry out various admin duties such as scanning, filling and data input.Booking engineers for workArranging travel and accommodation Liaising with customersRaising POs/Stock ordersWork closely with the Health and Safety Manager providing key administrative supportTo assist with external body communicationsAble to demonstrate attention to detailExcellent communication skills – both written and verbalExcellent planning and organisational skills to manage own workload to expected standardsPrevious experience in the construction/ renewables sector Benefits: Competitive Salary of between £25,000 - £26,000Company Pension SchemeOn site parking28 days holiday per annumTraining and development Quarterly Bonus ....Read more...
Construction Administrator / Planner Up to £28,000 DOE CBW have an immediate opening for a planner / helpdesk administrator to join a construction company in East Renfrewshire area. This position will see you join the Installation and Projects team and be a fundamental support to the success of this department. The position will be varied and lots of new skills will be developed. You will be responsible for working closely with the Project Managers providing logistic planning to the field of engineers along with a variety of administration duties. This is a unique opportunity to join an expanding team and be part of a really positive and rewarding work culture. Responsibilities/Person specification: Liaise with contractors/tradesmen to ensure all work is carried out in an effective and timely mannerCarry out various admin duties such as scanning, filling and data input.Booking engineers for workArranging travel and accommodation Liaising with customersRaising POs/Stock ordersWork closely with the Health and Safety Manager providing key administrative supportTo assist with external body communicationsAble to demonstrate attention to detailExcellent communication skills – both written and verbalExcellent planning and organisational skills to manage own workload to expected standardsPrevious experience in the construction/ renewables sector Benefits: Competitive Salary of between £25-28KCompany Pension SchemeOn site parking28 days holiday per annumTraining and development Quarterly Bonus ....Read more...
IT Support Engineer
Buckinghamshire
£33,000 - £36,000 + Travel Allowance + Private Healthcare + Pension + Holidays + Career Progression + 'Immediate Start'
Join a long-established, forward-thinking construction and engineering business as an IT Support Engineer, providing hands-on support across a busy and expanding office environment. Working full-time in the office, you’ll ensure day-to-day technical operations run smoothly, helping staff stay connected and productive.
This is an excellent opportunity for an IT support professional with a proactive mindset and strong troubleshooting skills. You’ll take ownership of first- and second-line support tasks, manage hardware and software, and ensure internal systems and networks remain reliable and secure. Working directly with all departments, communication and problem-solving will be key.
This well-regarded organisation delivers complex, high-value projects across the UK, offering the chance to grow with the business and develop your IT skillset in a dynamic, team-focused environment.
Your Role As An IT Support Engineer Will Include:
Providing 1st and 2nd line support to internal users (desktop, hardware, software, network issues)
Setting up and maintaining user accounts, devices, and system access
Managing hardware inventory, procurement, and setup
Working on site in Buckinghamshire 5 days a week, Monday to Friday (8am–6pm)
As An IT Support Engineer You Will Have:
Experience in a 1st/2nd line IT support role
A proactive and organised approach to troubleshooting and task management
Excellent communication and interpersonal skills
Right to work in the UK (no sponsorship available)
Keywords: IT Support Engineer, Desktop Support, Helpdesk Engineer, 1st Line Support, 2nd Line Support, Technical Support, Windows Support, Office365, Construction IT Support, IT Technician, IT Support Buckinghamshire, Onsite IT Jobs, Office-Based IT, IT Admin Jobs ....Read more...
Accurately log all support calls and incidents
Discuss and liaise with our clients if a 1st time fix if possible
Log any updates throughout the process of resolving the call/incident and ensure that each call is investigated within the defined SLA.
Support is mainly offered remotely via telephone, email and remote support applications
Training:Training will take place remotely for approx 3 days per month. A full schedule of dates will be provided in due course. Training Outcome:Almost all of our apprentices move into a permanent role as a 1st Line Helpdesk Engineer upon successful completion of their apprenticeship. Following this, further training & development is available, including continuing to a Level 4 qualification. Employer Description:We’re experts in solving complex business problems through intelligent and secure IT implementation that protects and transforms organisations, helping them to grow. We embrace innovation and drive change, bringing new ideas, new technologies and new ways of thinking as a trusted IT partner.
With 26 years of experience, we partner with companies across the public and private sector to deliver data centre, cyber security, cloud, data and analytics, network services and managed services solutions.
Our highly accredited and experienced engineering teams combined with our strategic relationships with partners such as Microsoft and Cisco, mean that our customers trust us to simplify the complexity of IT and deliver benefits that make them more agile, competitive and resilient. Our vision is a world in which technology makes lives easier, society fairer and our planet greener.Working Hours :Monday to Friday
8:30am - 5:00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Team working,Initiative....Read more...
