HELPDESK TEAM LEADER FIXED TERM CONTRACT ILKLEY - HYBRID WORKING UP TO £35,000 (Negotiable)
THE COMPANY:We’re exclusively partnering with highly reputable company that is looking to recruit an experienced Technical Support / Helpdesk Team Leader to join the team.As Technical Support / Helpdesk Team Leader, you will be responsible for managing a team of Support Analysts, Managing Workloads, Ensuring Key SLA are achieved, Rota Management and Ensuring high levels of customer service.The role does require an individual who has operated at Team Leader level within a technical environment with a high-level understanding of IT environments such as Networking.This is the perfect opportunity for an individual with good leadership expertise that is keen to learn more about IT to be able to provide hands-on support where required.THE TECHNICAL SUPPORT / HELPDESK TEAM LEADER ROLE:
As Technical Support Team Leader, you will be responsible for managing a team of Support Analysts, whilst ensuring high levels of customer service
Monitoring workloads & ticketing to ensure that all customers are supported within the agreed SLA
Preparing Monthly team rotas to ensure resource is provided
Assisting with Project Work and Coordination
Identifying training needs and areas of improvement
Ensuring that customers are escalated and responded to rapidly
Maintaining SOPs when processes change/update
Providing reports to the Directors and discussing key insights
Setting team and individual objectives, targets and improvement milestones
Arranging team meetings and 1:1 meetings to ensure good communication
Delivering or arranging delivery of regular training
THE PERSON:
Must have experience as a Helpdesk Team Leader, Technical Support Team Leader, Service Desk Team Leader, IT Support Team Leader or similar team lead role in a technical envionment
A broad understanding of IT, with the willingness to develop enhanced technical skills over time to enable enhanced/escalation support to team.
Excellent communication skills with the confidence to manage a team of varying experience levels
An individual with solid values and one that enjoys delivering high levels of service
TO APPLY:Please send your CV for the Technical Support Team Leader position via the advert for immediate consideration.
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.....Read more...
As an Apprentice, you’ll work on a wide range of technology – laptops, tablets, interactive classroom screens, cloud platforms, and security systems – while supporting staff and students across our primary schools.
Day-Day Responsibilities:
Helpdesk & User Support
Respond promptly to IT queries via helpdesk, email, phone, and in person.
Triaging and resolving basic issues; escalate more complex ones to the IT Manager.
Provide occasional support at school events (evenings/out-of-hours).
Hardware & Software Maintenance
Set up and maintain laptops, desktops, tablets, peripherals, AV systems, printers, and ID/badge systems.
Ensure timely installation of OS updates, antivirus, and software patches.
Monitor asset inventory and manage records accurately.
Network & Infrastructure Support
Assist with basic network troubleshooting and maintenance tasks under supervision.
Support remote access and mobile device connectivity.
Documentation & Compliance
Log tickets and maintain documentation in the helpdesk system, including resolutions and procedures.
Produce simple user guides and contribute to the ICT knowledge base.
Adhere to GDPR, Child Protection, Safeguarding, Health & Safety policies.
Training:Commit to off-the-job training (20% of working hours) toward the apprenticeship standard with Babington College.
Attend regular reviews with the assigned trainer and IT Manager if required. Training Outcome:Level 4 Apprenticeship.Employer Description:Our Lady of Grace Catholic Academy Trust is a multi-academy trust comprising seven primary schools and our central team in East London.Our mission is for all pupils to receive the best possible education within a Catholic ethos; embracing children of all faiths and no faith. Our schools are pivotal in the communities they serve, offering support and working towards common goals. Our pupils are joyful, celebratory and ambitious in their learning, for themselves and in support of others.
We are committed to continually increasing opportunities for partnership working across all of our schools resulting in an outstanding education offer for all. The well-being of our pupils, staff and stakeholders is of utmost importance to us and we strive to produce high achievers academically, professionally and personally through faith, collaboration and opportunity. Working Hours :Monday to Friday between 8.30am - 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
As an Apprentice, you’ll work on a wide range of technology - laptops, tablets, interactive classroom screens, cloud platforms, and security systems - while supporting staff and students.
Day-Day Responsibilities:
Helpdesk & User Support
Respond promptly to IT queries via helpdesk, email, phone, and in person.
Triaging and resolving basic issues; escalate more complex ones to the IT Manager.
Provide occasional support at school events (evenings/out-of-hours).
Hardware & Software Maintenance
Set up and maintain laptops, desktops, tablets, peripherals, AV systems, printers, and ID/badge systems.
Ensure timely installation of OS updates, anti-virus, and software patches.
Monitor asset inventory and manage records accurately.
Network & Infrastructure Support
Assist with basic network troubleshooting and maintenance tasks under supervision.
Support remote access and mobile device connectivity.
Documentation & Compliance
Log tickets and maintain documentation in the helpdesk system, including resolutions and procedures.
Produce simple user guides and contribute to the ICT knowledge base.
Adhere to GDPR, Child Protection, Safeguarding, Health & Safety policies.
Training & Development:
Commit to off-the-job training (20% of working hours) toward apprenticeship standard with Babington College.
Attend regular reviews with assigned trainer and IT Manager if required.
Please note this school is term time only.Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. As one of the UK's largest and longest-established apprenticeship and training providers, we're proud to help organisations and individuals unlock their potential, and make skills really work for them. Upon completion of this 15 month Apprenticeship, you will have obtained your Information Communications Technician apprenticeship L3 Apprenticeship.Training Outcome:There is a possibility of being offered a full time role after successful completion of the apprenticeship.Employer Description:The Woodlands School is a specialist provision for children and young people with Autism or Social Communication Difficulties Disorder with associated learning difficulties. As an autism provision all of our students have a diagnosis of Autism. We have three Campuses in Milton Keynes. Our Primary Department is sited at Hertford Place in Bletchley. The Middle and Upper Departments are at Hazeley and a further secondary campus at Galley Hill.Working Hours :Mon-Thu 8am-4pm, Fri 8am-3.30pm. Term Time Only and INSET Days.Skills: Communication skills,IT skills,Problem solving skills,Logical....Read more...
Job Responsibilities:
CAFM & Helpdesk Coordination (Agility / CARM / CMMS)
Manage and track service tickets within the CMMS, ensuring all tasks are logged, updated, and closed out accurately
Chase and file service reports on Agility, ensuring documentation is complete and stored correctly
Close out contractor tickets on Agility and upload associated service sheets
Run scheduled and ad‑hoc reports on CARM and Agility to support FM operations
Assign helpdesk requests where auto‑allocation is not in place
Perform data entry tasks across Agility and other FM systems to maintain accurate asset and job records
Business Administration Support:
Create and process new supplier requests in line with procurement procedures
Raise purchase orders (POs) as required
Liaise with the Finance team to chase unpaid invoices under direction from management
Maintain and organise the central T‑Drive, ensuring documentation is structured and accessible
Support the development of Business Operating Processes
Create, update, and manage the FM Standards Manual
AMICI Helpdesk Coordination:
Upload certificates, maintenance schedules, and contractor reports to AMICI, ensuring records are complete and up to date
Update maintenance schedules and add new planned visits following contractor attendance
Manage work orders in AMICI, including closing out PPM and reactive tasks
Raise purchase orders for Lab Services, including coordinating with AMICI to obtain PO links
Raise POs via NetSuite as required
Perform data entry tasks within AMICI to maintain accurate asset and maintenance information
Support contractor management, including booking contractors in/out and assisting with HSE “show and tell” briefings
Assign annual maintenance contracts to assets within AMICI as required
Health & Safety Team Support:
Raise purchase orders via NetSuite to support H&S activities
Assist with general administrative tasks to support the H&S team’s operational needs
Other:
Ability to plan daily workload in collaboration with team leads and communicate effectively throughout the team /business
This job operates in a professional office & laboratory environment
This role routinely uses standard office equipment such as computers and telephones
Training:
Training for this apprenticeship will be delivered online
Training Outcome:
Upon successful completion of the apprenticeship, you will be eligible to apply for other positions within the business
Employer Description:As the specialists in skills for science and technology, our purpose is to make sure your business; your people and our industry are future ready. We are a not-for-profit charitable organisation with a family of commercially focused companies committed to supporting the skills, needs and ambitions across the UK science and technology sector.Working Hours :Monday to Thursday, 09:00am– 17:00pm with a 45 minute unpaid lunch break.
Friday, 09:00am– 16:15pm with a 45 minute unpaid lunch break.Skills: IT skills,Organisation skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Patience....Read more...
Key Duties include but are not limited to:
Supporting business users via incident and service requests, both internally and co-managed helpdesk systems, working with ICG’s support vendors
Primary hands-on support for users at head office location
On and offboarding of staff, including hardware setup and deployment (Windows environment, Active Directory/Azure hybrid environment, Microsoft 365)
Updating data across various systems, working with the entire IT department to keep data consistent and up to date
Physical network equipment upgrades across our estate to migrate to the latest generation, working with and supporting the Infrastructure manager at site
Testing configuration and security changes to deploy into the business
Training:Information Communications Technician Apprenticeship Level 3:
The ICT apprenticeship will enable you to provide quality support to internal or external customers and troubleshoot system issues to keep your organisation running at all times
This apprenticeship has two routes:
The Support Technician role is based around resolving system user queries and faults in a helpdesk environment
Support Technicians rectify or escalate faults rapidly to reduce the impact to their customer
The Network Technician role is usually desk based but may involve visits to client's premises to resolve issues
Network Technicians may be installing networked IT systems, including cabling and hardware, or cloud services to support expansion and better network services
Our Information Communications Technician apprenticeship programme integrates six modules of technical training with work-based projects
This ensures that learning and skills are directly applied to the apprentice’s role, and maximise
Training Outcome:
Possibility of a full time role upon completion
Employer Description:The Inn Collection Group are a hospitality business founded in the North East over 15 years ago and now have a strong presence across Northern England and Wales, with a desire to expand further.The ICG story has been one of success and expansion, with a unique 'pubs with rooms' offer, we strive to give our customers the best of both worlds.Working Hours :Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills....Read more...
Responding to IT Helpdesk queries and managing the ticket queue
Troubleshooting hardware and software issues
Building and provisioning new devices
Performing daily system checks and managing backups
Supporting network maintenance and upgrades
Delivering IT inductions for new starters
Assisting the IT Manager with project work
Training:Digital Support Technician Level 3.
Whilst the majority of training will take place at the employers' premises, there will be occasional attendance required at Cirencester College.Training Outcome:We are on a journey of ambitious growth; we are looking for like-minded people to join us on this journey. The sky is the limit at Kubus, and we will always do our best to secure roles for people who enhance our culture.Employer Description:At Kubus, we enhance our customers’ experiences by simplifying and managing complex IT solutions, delivered through expertise, world class partnerships, with a global reach.Working Hours :Full-time contract - 37hrs a week.
08:30/09:00 - 17:00/17:30, Monday - Thursday.
08:30/09:00 - 16:30/17:00, Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Key Responsibilities:
Handling incoming support calls and emails
Logging and managing tickets within the helpdesk system
Prioritising and troubleshooting IT issues through to resolution
Escalating complex problems when required
Occasionally visiting client sites to provide on-site support
You’ll gain experience in areas such as:
IT support and troubleshooting
Networking and systems maintenance
Cybersecurity and data protection
Software installation and upgrades
Customer communication and service delivery
Training:You’ll complete a Level 3 Information Communications Technician apprenticeship, delivered in partnership with SGS College.
Your training will include:
A Level 3 qualification (equivalent to A-levels)
On-the-job learning and mentoring
One day per week dedicated to study (Blended - college and online)
End-point assessment and portfolio development
Training Outcome:Opportunity for a permanent role upon completion.Employer Description:We specialise in supporting small to medium-sized businesses with practical, reliable IT solutions. Our straightforward approach and transparent pricing help our clients get the most from their technology.Working Hours :Monday–Friday, 9:00am–5:00pm (37 hours per week, including one day of study).Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
Provide first-line support for company software and hardware products
Deliver internal IT support, maintaining business applications and network infrastructure
Assist with design and deployment of customer system solutions (remote and on-site)
Research emerging technologies to improve support capabilities
Manage and organise helpdesk tickets
Participate in software testing on real hardware and simulators
Attend team and project meetings
Work with databases and system integrations
Perform basic application testing to ensure requirements are met
Training:
4 days per week at work
1 day per week at Newcastle College
Training Outcome:Upon successful completion, there is potential to progress into a Systems and Support Engineer role within MHT Technology.Employer Description:MHT Technology is a global leader in tank gauging, terminal automation, and stock management solutions for bulk liquid storage. As part of the Endress+Hauser Group, we develop innovative software and hardware solutions for the oil, gas, and petrochemical industries.
Our systems support up to 1,500 tanks and are used in over 100 countries. With innovation at our core and people at the heart of everything we do, we are committed to delivering excellence for our customers worldwide.
We are proud to be an equal opportunities employer and welcome applications from all qualified candidates.Working Hours :37.5 hours per week.
Monday to Friday, 8:30am – 5:00pm.
Flexible working available.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative....Read more...
Provide first-line IT support to staff, pupils and visitors under the guidance of senior colleagues
Log, categorise and update support tickets using the helpdesk system
Assist with password resets, basic troubleshooting and peripheral setup
Maintain clear and professional communication with users during support interactions
Support the administration of the school’s managed 1:1 pupil devices, including setup, repairs, returns and warranty coordination
Assist with device handovers, onboarding and offboarding processes
Maintain accurate records of IT assets, loan devices and peripherals
Help with device imaging, tagging and inventory updates
Assist with the setup and maintenance of classroom AV and IT equipment
Support staff and pupils with the use of school systems and services
Help prepare IT equipment for events, exams and term starts
Maintain cleanliness and readiness of IT equipment and storage areas
Training:During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communications Technician Level 3 standard. Training Outcome:Upon completion, the apprentice will have be a qualifed Level 3 Information Communications Technician.Employer Description:St John's School Leatherhead is a leading co-educational independent day and boarding school in Surrey for pupils aged 11 to 18.Working Hours :Monday to Friday, shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,IT interest,M365 & Windows,Willing to learn,Reliable,Enthusiastic,Calm & professional,Time management....Read more...
Respond to helpdesk queries via phone, email, or ticketing system
Diagnose and troubleshoot hardware/software issues
Escalate complex issues to higher-level support teams (2nd/3rd line)
Assist with setting up and configuring new IT equipment (PCs, printers, routers)
Apply software updates and security patches
Monitor antivirus and backups
Help users understand and use software tools
Set up new user accounts and permissions (e.g., Active Directory, Microsoft 365)
Training:Advanced Level Apprenticeship in IT Digital Support Technician consisting of:
Level 3 Apprenticeship in IT Digital Support Technician
Level 2 Functional Skills in Mathematics (if applicable)
Level 2 Functional Skills in English (if applicable)
You will be required to attend a half-day session at the Training Centre per week where you will work towards any functional skills (where needed) that are required, alongside enhancing your IT knowledge and capabilities. Additional off the job training will also be required as part of the apprenticeship.Training Outcome:After the apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education. Employer Description:Established in 2000, Ability IT are a leading player in business to business IT support and Telecoms across our region and beyond and have built up a vast client list ranging from SME’s through to large corporates.Working Hours :Monday to Friday, 8:00am - 5:00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Logical,Team working,Initiative....Read more...
Support & Troubleshooting: Provide first-line technical support via phone, email, or portal. Troubleshoot hardware, software, and basic network issues.
Incident Management: Log all queries, requests, and incidents in the helpdesk system, ensuring timely updates and follow-ups.
User Administration: Manage user accounts, permissions, and access controls (e.g., Active Directory).
Equipment Maintenance: Assist in setting up, repairing, and deploying computers, mobile devices, and peripherals.
Documentation & Escalation: Escalate unresolved issues to senior technicians and help maintain asset databases or technical documentation.
Learning & Development: Actively participate in apprenticeship training, attend required college sessions, and complete assignments.
Training:Weekly Online delivery by Microsoft Teams through Sheffield CollegeTraining Outcome:The successful candidate will develop a skillset in desktop support, networking and enterprise mobility management, and cyber security. These skills will be foundational in an IT career. Typically, an IT service apprentice will progress to be an IT support technician (2nd Line) and can then specialise as a Network engineer or a Systems AdministratorEmployer Description:Our purpose is to give patients and their families the high-quality care they need, treating each person as a unique individual. We promise to listen to their wishes and choices, tailoring our care and support so they can make the most of every day. We work with others to champion improvements in end-of-life care, in Sheffield and beyondWorking Hours :9am – 5pm; Mon- Fri.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Maintenance Electrician - Aberdeen - Salary up to £44,000 DOE We are seeking a skilled Electrical Mobile Maintenance Technician to join a leading facilities company. This role involves travelling across multiple sites in Aberdeen to carry out a range of electrical services, including planned preventive maintenance (PPM), reactive repairs, and compliance checks. Key Responsibilities:Deliver planned preventative maintenance (PPM) and reactive electrical services across a wide range of systems, ensuring compliance with statutory and contractual obligations.Carry out routine inspections, servicing, and testing of emergency lighting, switchgear, and distribution boards to maintain system reliability and safety.Respond promptly to reactive maintenance requests, diagnosing and repairing electrical faults to minimize downtime and disruption.Record all maintenance activities, repairs, and compliance documentation accurately within the CAFM system, ensuring reports are updated and aligned with helpdesk requirements.Maintain up-to-date certificates, records, and compliance documentation in line with company and legislative standards.Undertake minor electrical projects, upgrades, and repairs, supporting associated mechanical plant maintenance when required.Ensure all works are carried out in accordance with health & safety standards, completing risk assessments and documentation prior to commencement.Person Specification:SVQ Level 3 Certificate in Electrical Installation (SQA/SJIB) or equivalent (e.g., City & Guilds NVQ Level 3).Completed a recognised apprenticeship in electrical installation.City & Guilds 2382 qualification (18th Edition desirable).Health & Safety certifcation (IOSH or equivalent).Confident in the use of electrical multi-function testers.Salary & Benefits:Salary up to £44,000 DOE.25 days holiday plus bank holidays.Company pension.Van and fuel card provided plus full company uniform.Excellent career progression and training opportunities.....Read more...
Software Support Analyst – Southampton (hybrid working)
Up to £41k
Our client is a leading software provider specialising in innovative solutions for business and finance processes. They are seeking a Software Support Analyst to join their team on a permanent basis. This is an exciting opportunity to work in a small, highly capable team, supporting a range of clients and helping deliver software solutions that make a real difference to their operations.
In this role, you will provide support across 1st–3rd line tickets/issues, ensuring timely and effective resolution. You will also play a key role in implementing software changes and fixes into both hosted and customer environments. The company is very customer-focused and delivering excellent service and client satisfaction is a top priority.
Key Responsibilities:
• Provide 1st–3rd line support to clients, troubleshooting and resolving a variety of technical issues
• Assist in the implementation of software changes and updates in hosted and client environments
• Escalate issues appropriately in line with SLA requirements, always maintaining a strong focus on customer satisfaction
• Collaborate with a small, skilled team to share knowledge and ensure smooth day-to-day operations
Requirements:
• A strong analytical thinker who thrives on solving complex problems
• Previous experience as a Support Analyst, able to hit the ground running
• Strong SQL skills and a solid general helpdesk/support background
• Experience with financial or business systems is highly beneficial
• Technically adept, able to troubleshoot complex issues beyond basic support
• Working knowledge of Windows Client Server Operating Systems and a good understanding of general IT infrastructure
• Any bespoke software support experience would be an advantage
Competitive salary up to £41,000 plus many other attractive benefits.
Ability to WFH 3-4 days per week once passed probation.....Read more...
Providing technical support via phone, email, remote support software and face to face – ensuring a high level of service
Diagnosing technical faults and providing remedies
Monitoring and updating our helpdesk software with information on support calls
Delivering technical advice and guidance to staff and studentsInstalling, maintaining, repairing and removing software, hardware and other equipment as appropriate
Liaising with suppliers and purchasing new hardware, software and departmental supplies
Testing new software and hardware systems
Planning and improving the delivery of technical support
Training:
The apprenticeship training is delivered through Yeovil College with on site delivery once every two weeks, plus a one hour remote session each week
This training will teach you the knowledge, skills and behaviours set out in the ICT Technician standard
On completion, the apprentice will receive the level 3 qualification
Training Outcome:
Upon completing our IT Technician Apprenticeship, the future holds promising opportunities
The right candidate can look forward to a bright career trajectory, with the potential to evolve into roles like an IT Systems Technician or other advanced positions within the dynamic ICT sector
Your journey begins here, but the possibilities for growth and success are limitless
Join us and unlock your path to a rewarding tech career
Employer Description:Gillingham School is a mixed comprehensive for 11-19 year olds. Safeguarding Children Statement Gillingham School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Equal Opportunities Statement Gillingham School values the diversity of our workforce and welcome applications from all sections of the community.Working Hours :Monday - Friday, 08:15 - 16:30Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
Provide a professional customer point of contact for all enquiries to recruitment and resourcing
Assist with advertising of jobs and promotion of the advertising function to generate additional income for the service
Provide a helpdesk service for managers and customers on all aspects of the recruitment systems
Maintain electronic files and databases, ensuring council policy, including GDPR is adhered to
Work with colleagues in the team to collaborate and support each other and make improvements to current ways of working
Conduct administration duties, including pre-employment checks
Receive training to be able to undertake additional duties as required, commensurate with the level of the job
Training:Successful completion of this apprenticeship gives you an accredited Human Resources qualification at level 3 (CIPD).
Workplace Learning
Provided with a 1:1 Tutor
Delivery - Virtual interactive workshops
Training Outcome:
At the end of the apprenticeship programme, it is anticipated that you will be employment ready, and will be given the opportunity to apply for any available permanent employment opportunities within the service and across the council.
Employer Description:Calderdale Metropolitan Borough Council is the local authority of the Metropolitan Borough of Calderdale in West Yorkshire, England. Calderdale is set in the beautiful South Pennines in West Yorkshire, a vibrant Metropolitan Borough, and an active part of Leeds City Region.
With a career move to Calderdale Council, you will find a meaningful way to contribute. You will also make a real difference to others. With over 600 services, we offer a wide variety of roles. So, you can use your skills and experience to help others and make Calderdale a better place for everyone.Working Hours :Monday - Friday, 9.00am to 5.00pm. Flexible working hours, including home-working (subject to the needs of the role).Skills: Communication skills,Organisation skills,Customer care skills,Administrative skills....Read more...
Provide a professional customer point of contact for all enquiries to recruitment and resourcing
Assist with advertising of jobs and promotion of the advertising function to generate additional income for the service
Provide a helpdesk service for managers and customers on all aspects of the recruitment systems
Maintain electronic files and databases, ensuring council policy, including GDPR, is adhered to
Work with colleagues in the team to collaborate and support each other, and make improvements to current ways of working
Conduct administration duties, including pre-employment checks
Receive training to be able to undertake additional duties as required, commensurate with the level of the job
Training:Successful completion of this apprenticeship gives you an accredited Business Administration qualification at Level 3.
Workplace Learning
Provided with a 1:1 Tutor
Delivery - Virtual interactive workshops
Training Outcome:
At the end of the apprenticeship programme, it is anticipated that you will be employment ready, and will be given the opportunity to apply for any available permanent employment opportunities within the service and across the council.
Employer Description:Calderdale Metropolitan Borough Council is the local authority of the Metropolitan Borough of Calderdale in West Yorkshire, England. Calderdale is set in the beautiful South Pennines in West Yorkshire, a vibrant Metropolitan Borough, and an active part of Leeds City Region.
With a career move to Calderdale Council, you will find a meaningful way to contribute. You will also make a real difference to others. With over 600 services, we offer a wide variety of roles. So, you can use your skills and experience to help others and make Calderdale a better place for everyone.Working Hours :Monday - Friday, 9.00am to 5.00pm. Flexible working hours, including home-working (subject to the needs of the role).Skills: Communication skills,Organisation skills,Customer care skills,Administrative skills....Read more...
Provide day‑to‑day IT support for staff and students, managing support tickets and resolving technical issues
Maintain and develop all school IT systems, equipment, network infrastructure, servers, and software with the Senior IT Technician
Ensure IT resources are safe, secure, documented, and ready for daily use, including managing the asset register, equipment bookings, stock, and consumables
Install and maintain hardware, software, applications, and network components
Support multimedia needs for school events, lessons, and productions (audio, video, lighting)
Ensure safe installation of equipment and follow health & safety procedures
Contribute to ongoing IT projects, website updates, e‑resources, and general support for the wider technical/administration team
Skills & Qualities:
Strong communication, organisation, time‑management, and problem‑solving skills
Ability to work under pressure, prioritise tasks, and adapt to new systems
High accuracy, attention to detail, and confidence working with data
Team player with good customer‑service skills and flexibility to support school needs
Experience:
IT helpdesk support, troubleshooting, installations, and repairs
Supporting networks, servers, wireless systems, and internet access
Creating/managing digital resources and using assistive technologies
Experience in a school environment desirable
Knowledge:
Understanding of network infrastructure, cabling, virtual server environments, and managed wireless networks
Awareness of safeguarding, equal opportunities, and school data security requirements
Ability to evaluate procedures, use initiative, and develop effective IT systems
Training:Information Communications Technician Level 3.
Remote training with a qualified tutor with 121 and group sessions each month.Training Outcome:Possible progression to IT Technician. Employer Description:Welcome to West Specialist Inclusive Learning Centre (SILC). We are a community special school supported by Leeds City Council, providing high-quality education for more than 300 learners aged 2–19 who have an Education, Health and Care Plan (EHCP).Working Hours :Monday to Thursday - 8am - 4pm Friday 8am - 3.30pm (30-minutes lunch break)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working....Read more...
The Role
Providing technical IT support
Hardware diagnostics and repairing machines
Software support
Telephone and virtual assistance
Technical projects, including meeting clients and delivering onsite time with the team
General tech support
Role Requirements
Professional, friendly approach with keen IT interest
Punctual and good attention to detail
Excellent written and verbal communication skills
Good troubleshooting/problem solving skills
Keen interest to learn and develop
Task Management Skills
Confident and willingness to learn
Ability to ask good open questions
Training:During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as:
Data Security
Hardware & Software
Computer Networking and so much more.
You will undertake the ground-breaking Professional Apprenticeships Information Communications Technician Level 3 qualification. Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.
The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about:
Cloud & Mobile Technologies
Technical Problem Solving
Advanced-Data Security
Computer Networks
IT Communication & much more.
These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.Training Outcome:There is the potential for this role to become permanent following successful completion of the apprenticeship for the right candidate.Employer Description:This is an incredible opportunity to work for a busy IT helpdesk, learning to work as part of a technical team from experts in their field. Working Hours :This role is Monday to Friday and full training will be provided as part of an Advanced IT Apprenticeship.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Electrical Engineer - Edinburgh - Salary up to £39,000 DOE CBW have a new opportunity to join a leading facilities company on a permanent basis covering a large static site based in Edinburgh. The successful candidate will be required to complete PPM's and Reactive based works and assisting with other building fabric works. Hours of Work:Rotating Shift pattern : Dayshift - 06:00 to 14:00Backshift - 14:00 to 22:00Nightshift - 22:00 to 06:00Key Responsibilities:Responsibility for electrical PPM, proactive and reactive works issued through the helpdesk within set time frames so that the customer expectations are exceeded.Responsibility for other types of building services maintenance to include basic fabric, HVAC, mechanical and related tasks.To provide callout response for the client as detailed on the callout rota.To undertake contractor control duties on behalf of the client, including monitoring of contractors and their workmanship, so that relevant standards are met. Issue of Permits to WorkAll Planned Maintenance and Reactive tasks to be carried out to the highest standards and delivered within the requirements of the Service Level Agreements.Active involvement in day-to-day operation of the building services plant and equipment.Effective fault finding on building services plant and equipment.Carry out / assist in all minor new works including system installations and refurbishments as required.Coordination of sub-contractor activities.Person Specification:Electrically qualified - City & Guilds Level 2&3City & Guilds - 18th EditionCOSSH, IOSH, People Management (Desirable)Must be able to provide copies of your trade certificatesA proven track record in commercial building maintenanceGood communication skillsClient Facing Full UK driving licenseSalary & Benefits:Salary up to £39,000 On call one weekend in 8 (Driving License is essential)Call out – min 8 hour paid at 1.5£100 Standby25 days holiday + Bank HolidaysCompany Pension SchemeExcellent career progression opportunities....Read more...
sHIFT Electrical Engineer - Edinburgh - Salary up to £39,000 DOE CBW have a new opportunity to join a leading facilities company on a permanent basis covering a large static site based in Edinburgh. The successful candidate will be required to complete PPM's and Reactive based works and assisting with other building fabric works. Hours of Work:Rotating Shift PattermDayshift - 06:00 to 14:00Backshift - 14:00 to 22:00Nightshift - 22:00 to 06:00Key Responsibilities:Responsibility for electrical PPM, proactive and reactive works issued through the helpdesk within set time frames so that the customer expectations are exceeded.Responsibility for other types of building services maintenance to include basic fabric, HVAC, mechanical and related tasks.To provide callout response for the client as detailed on the callout rota.To undertake contractor control duties on behalf of the client, including monitoring of contractors and their workmanship, so that relevant standards are met. Issue of Permits to WorkAll Planned Maintenance and Reactive tasks to be carried out to the highest standards and delivered within the requirements of the Service Level Agreements.Active involvement in day-to-day operation of the building services plant and equipment.Effective fault finding on building services plant and equipment.Carry out / assist in all minor new works including system installations and refurbishments as required.Coordination of sub-contractor activities.Person Specification:Electrically qualified - City & Guilds Level 2&3City & Guilds - 18th EditionCOSSH, IOSH, People Management (Desirable)Must be able to provide copies of your trade certificatesA proven track record in commercial building maintenanceGood communication skillsClient Facing Full UK driving licenseSalary & Benefits:Salary up to £39,000 On call one weekend in 8 (Driving License is essential)Call out – min 8 hour paid at 1.5£100 Standby25 days holiday + Bank HolidaysCompany Pension SchemeExcellent career progression opportunities....Read more...
Develop and implement new processes, train internal and external clients, and ensure adoption
Serve as the primary client contact during the service process
Identify faults, error messages, and module corrections
Conduct comprehensive diagnostic tests, analyse data and provide technical interpretations
Prepare and deliver customer reports
Explain technical diagnoses and repairs to both technical and non-technical individuals
Stay updated with evolving automotive technology through training and e-learning
Report mechanical repair issues to management as they arise
Training:Why choose our AWS Cloud Support Specialist Level 3 programme? The AWS Cloud Support Specialist apprenticeship allows you to recruit fresh cloud talent or upskill your existing workforce to become work-ready first-line IT support, specialising in AWS and cloud management. An AWS Cloud Support Specialist’s role is desk-based and revolves around system user queries and resolving faults in a helpdesk environment. AWS Cloud Support Specialists are expected to rectify or escalate faults swiftly, to mitigate internal and external impact. The AWS Cloud Support Specialist Level 3 apprenticeship enables the apprentice to:
Understand how to carry out a methodical approach to problem-solving
Become aware of the key organisational, cultural and health and safety considerations required by AWS Cloud Support Specialists
Comprehend core networking principles, including network addressing, Cloud, Virtualisation and Security.
Gain a fundamental understanding of operating system concepts in cloud-based environments
Grasp the concept of cloud-enabled systems, secure integration, disaster recovery, principles of test plans and automation tools
Tools and technologies learned: Learners will learn to use AWS. Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Repairify is a leader in providing OEM diagnostics and ADAS calibration services to repair shops worldwide. With headquarters in Peterlee, UK, and Plano, Texas, our patented remote diagnostic device allows shops to efficiently diagnose and repair complex vehicle issues, supported by our team of certified master technicians.Working Hours :Monday to Friday (shifts between 7.00am - 6.00pm) and a rotational Saturday shift (7:30am - 4.00pm).Skills: IT skills,Team working,UK driving licence....Read more...
First Line IT Support:
Serving as the first point of contact for pupils and staff within the school
Repairing, installing, configuring, and maintaining software and hardware
Diagnosing and troubleshooting IT issues
IT maintenance of hardware on site
Reprographics support
Manage IT helpdesk
Monitor key systems, including network and cyber security
Escalate issues to Senior IT Systems Administrator or Director of Digital Learning as appropriate
Audio Visual Support:
Prepare for assemblies, lectures, theatre productions and other events in our main chapel hall
Use mobile screen to prepare for meetings in different rooms
Ensure classroom Audio Visual equipment (projectors, speakers, wireless projection) is maintained and functioning properly
And to undertake other reasonable duties from time to time as the School may reasonably require
Training:
The apprentice will work towards the Level 3 Information Communications Technician Standard
This will be a mix of training in the work place, 1-1 training and review meetings and in person group training
Training Outcome:
On going training and personal development are encouraged and supported
Employer Description:Cheam is situated in a stunning rural location ten minutes from Newbury and fifteen minutes from Basingstoke, just off the A339. It is surrounded by smaller towns and villages from which it draws many of its pupils.
Cheam was founded in 1645 and is one of the oldest prep schools in the world. It is an IAPS boarding and day school with some 375 pupils, boys, and girls. Cheam prides itself on its excellent all-round record academically, musically, artistically and on the sports field. The facilities are outstanding. On completing their life at Cheam, children move on to the top Public Schools in England, including Eton, Wellington, Marlborough, Radley, Harrow, Winchester, Bradfield and St. Mary’s Calne. The school is non-selective yet achieves consistently high standards academically through an inspirational and dedicated team of teachers, throughout the Pre-Prep and Prep schools.Working Hours :Term time when the school is in session, the working hours would be Monday to Friday 7.45am to 4pm and Saturday 7.45am to 10am. During school holidays, the working hours would be 8.30am to 4pm Monday to Friday.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Patience....Read more...
Mobile AC Engineer – FM Service Provider – Cardiff – Van Mobile - £44,000 per annumCBW Staffing Solutions is currently recruiting an Air Conditioning Engineer to carry out planned and reactive commercial maintenance across a commercial contract around the Cardiff area. The successful candidate will have a strong understanding of Facilities Maintenance and have a proven track record in commercial building maintenance.This position would be ideal for an Air Conditioning Engineer currently in a similar position who is keen on progression. In return, the company are offering a competitive salary of up to £44,000. Hours of Work & Package InformationBasic Salary of up to £44,000Monday to Friday 8:00 am-17:00 pm25 days holiday + Bank HolidaysVan & Fuel CardTablet & Work Phone ProvidedCall out 1 in 10 - £150 standby allowance Full company uniform Private use of Van - approx. £94 a month (paid as a tax) – 1000 miles a month private use.Travel paid after 30 minutes each wayOvertime paid at x1.5 and x2 Saturday PM and Sunday all dayKey Duties & ResponsibilitiesResponsibility for AC, Refrigeration bias PPM, proactive and reactive works issued through the helpdesk within set time frames so that the customer expectations are exceeded.Inspect, repair, modify and install Refrigeration equipment including refrigeration and air conditioning compressors, chillers, commercial and retail refrigeration, and refrigeration system controlsConduct regular preventive maintenance inspections of refrigeration units and make necessary adjustments or repairs.Repair or replace defective parts in units and equipment and their controls, including thermostats, automatic switches, fan controls, log switches, damper motors, louvers, relays, filters, controls, belts, compressors, heat exchangers, high limit controls, pressure controls, safety valves, and automatic gas valves.Install, rebuild, replace, or repair fans, motors, thermostats, fuses, filters, bearings, valves, controls, gaskets and other equipment, as necessary.Responsibility for other types of building services maintenance to include fabric, HVAC, mechanical and related tasks. RequirementsAC qualified - City & Guilds Level 2 F-Gas qualification (Essential)Must be able to provide copies of your trade certificatesA proven track record in commercial building maintenanceMulti-skilledGood communication skillsClient FacingPlease send your CV to Alex Denton of CBW Staffing Solutions to avoid missing the opportunity.....Read more...
Fabric Engineer – FM Service Provider – Euston, London – Up to £32,000 per annum CBW Staffing Solutions is currently recruiting for a Fabric Engineer to be based at a commercial site in Euston, London. This is an excellent opportunity to join a leading facilities maintenance provider working in a static-site environment. The successful candidate will have a strong background in fabric and general building maintenance, along with a proven track record in commercial environments. This role is ideal for a Fabric Engineer looking to progress within a well-established organisation. In return, the company is offering a competitive salary of up to £32,000, overtime opportunities, and a clear route into further career progression. Hours of Work:Monday to Friday08:00 am – 17:00 pmKey Duties & Responsibilities:Carry out planned preventative maintenance (PPM) and reactive fabric maintenance across the siteUndertake general fabric duties including painting, decorating, minor repairs, and maintenance of fixtures and fittingsCarry out basic plumbing tasks such as clearing blockages, repairing pipework, and replacing componentsRepair and maintain doors, locks, hinges, blinds, furniture, and office fixturesAssist with minor office moves and furniture installationsLiaise with the contract management team and respond to site requirementsInvestigate issues and ensure appropriate actions are takenProvide updates to the helpdesk on job progress and completionEnsure all work is carried out safely and in line with health & safety regulationsMaintain high standards of workmanship across all tasksSupport multi-skilled engineers and assist with wider maintenance duties when requiredPackage:Salary: Up to £32,000 per annum25 days holiday + bank holidaysOvertime availableTablet and work phone providedFull company uniformRequirements:Proven experience in fabric/building maintenanceExperience working within commercial environmentsMust be able to provide copies of trade certificatesWillingness to undergo enhanced DBS clearanceMulti-skilled with a good understanding of building servicesStrong communication skillsPlease send your CV to Bailey White at CBW Staffing Solutions to avoid missing out on this opportunity.....Read more...
Provide first-line technical support to users via telephone, email and helpdesk system.
Log, prioritise, and manage support tickets, ensuring they are resolved within agreed service levels.
Troubleshoot hardware, software, and basic network issues, escalating more complex problems where necessary.
Assist with the installation, configuration and maintenance of IT equipment, including laptops, desktops, printers and mobile devices.
Support user account administration (e.g. password resets, access permissions, onboarding/offboarding tasks).
Maintain accurate documentation of incidents, resolutions and IT procedures.
Assist with routine system maintenance, updates and security checks.
Contribute to IT projects and system improvements.
Ensure company IT policies, security standards, and data protection practices are followed.
Maintain the IT asset registers and track IT equipment inventory.
Create and update user guides and/or knowledge base articles.
Training:Apprentice will attend college one day a week.Training Outcome:A permanent position may be available for the right candidate following successful completion of the apprenticeship.Employer Description:Briar Chemicals has in excess of 70 years of chemical manufacturing heritage and an established reputation for excellence, through continuous improvement, dependability, social & environmental responsibility.
Key highlights of the Briar business
Technical leader in the development and contract manufacturing of some of the world’s most complex chemistry
Established site in excess of 100 acres in Norwich, Norfolk
Dedicated site for product formulation and packaging
Experienced global exporter
Our vision is to cultivate innovative and sustainable solutions through partnerships: meeting the changing needs of a diverse planet.
We have around 250 permanent employees and we invest in our people as believe that they are our greatest asset. We’ll give you freedom to bring your whole self to work and we welcome people who mirror our values. Join a team where our core values of Safety, Integrity, Teamwork and Engagement define who we are, how we work, and what we aspire to be as an organisation.Working Hours :Monday to Friday, Approximately 08:00 - 16:15.
The Company operates a flexitime system so start and finish times may vary according to business and personal needs.
Minimum 30 minutes unpaid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Reliable timekeeping....Read more...
