HELPDESK TEAM LEADER FIXED TERM CONTRACT ILKLEY - HYBRID WORKING UP TO £35,000 (Negotiable)
THE COMPANY:We’re exclusively partnering with highly reputable company that is looking to recruit an experienced Technical Support / Helpdesk Team Leader to join the team.As Technical Support / Helpdesk Team Leader, you will be responsible for managing a team of Support Analysts, Managing Workloads, Ensuring Key SLA are achieved, Rota Management and Ensuring high levels of customer service.The role does require an individual who has operated at Team Leader level within a technical environment with a high-level understanding of IT environments such as Networking.This is the perfect opportunity for an individual with good leadership expertise that is keen to learn more about IT to be able to provide hands-on support where required.THE TECHNICAL SUPPORT / HELPDESK TEAM LEADER ROLE:
As Technical Support Team Leader, you will be responsible for managing a team of Support Analysts, whilst ensuring high levels of customer service
Monitoring workloads & ticketing to ensure that all customers are supported within the agreed SLA
Preparing Monthly team rotas to ensure resource is provided
Assisting with Project Work and Coordination
Identifying training needs and areas of improvement
Ensuring that customers are escalated and responded to rapidly
Maintaining SOPs when processes change/update
Providing reports to the Directors and discussing key insights
Setting team and individual objectives, targets and improvement milestones
Arranging team meetings and 1:1 meetings to ensure good communication
Delivering or arranging delivery of regular training
THE PERSON:
Must have experience as a Helpdesk Team Leader, Technical Support Team Leader, Service Desk Team Leader, IT Support Team Leader or similar team lead role in a technical envionment
A broad understanding of IT, with the willingness to develop enhanced technical skills over time to enable enhanced/escalation support to team.
Excellent communication skills with the confidence to manage a team of varying experience levels
An individual with solid values and one that enjoys delivering high levels of service
TO APPLY:Please send your CV for the Technical Support Team Leader position via the advert for immediate consideration.
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.....Read more...
Resolve assigned IT helpdesk calls
Assist with all channels of communication into the helpdesk (phone, email, web portal)
To ensure that accurate, up-to-date information is maintained on all support ticket and the customer is informed on progress at regular intervals
Provide cover for the helpdesk between the hours of 7.30am to 5pm
Attend relevant meetings as required
Build a good rapport with all helpdesk customers
Perform hands-on fixes at desktop level, including installing and upgrading software, installing hardware and configuring systems and applications
Apply diagnostic utilities to aid in troubleshooting
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Greater Manchester Academies Trust (GMAT) is a multi-academy Trust which currently provides nursery, primary and secondary education in North Manchester, at the Manchester Communication Academy (MCA) and Manchester Communication Primary Academy (MCPA). We also provide associate leadership and management support to Collyhurst Nursery, a Local Authority maintained nursery and Children’s Centres.Working Hours :Days and shifts to be confirmed.Skills: IT skills,Customer care skills....Read more...
Helpdesk Administrator – Property Maintenance Company – Dartford – Up to £32,000 per annum Are you an experienced Administrator or Helpdesk professional looking for your next opportunity? Do you want to grow your experience within a busy and expanding property maintenance environment? This is an excellent opportunity to join an established property maintenance company based in Dartford on a permanent basis. You will be part of a fast-paced team supporting day-to-day maintenance operations, where your organisational skills and attention to detail will be highly valued. Hours of Work / Details: 08:00am – 17:00pmMonday to Friday (Office Based)Up to £32,000 per annumPermanent role Key Responsibilities:Handling incoming and outgoing calls to support the maintenance function in a professional mannerManaging and maintaining the helpdesk inbox, ensuring all queries are responded to promptlyScheduling reactive maintenance call-outs and prioritising urgent and emergency requestsReviewing jobs logged throughout the day and allocating tasks to engineers accordinglyRaising and processing purchase orders and supporting invoice administrationIssuing and closing both planned and reactive maintenance jobsAccurately inputting and updating data within internal systems/CAFM systemsAssigning and tracking tasks to ensure timely completionRaising follow-on works and ensuring jobs are completed within agreed timeframesSupporting Office and Contract Managers with general administrative dutiesResponding to queries from engineers, tenants, clients, and managementOrganising daily workload to ensure service level agreements (SLAs) are consistently met Requirements:Previous Helpdesk or Administrative experience within property maintenance, facilities management, or constructionStrong general administrative background with excellent attention to detailWorking knowledge of CAFM systems (or similar job management systems) preferredConfident IT skills including Microsoft OfficeStrong communication and organisational skillsAbility to work effectively in a fast-paced environmentFull UK driving licence preferred (parking on site) Interested? Please send your CV to Stacey at CBW Staffing Solutions for more information or to apply. We look forward to hearing from you!....Read more...
This role is the first point of contact for customers, responsible for logging, triaging, and resolving support requests using HubSpot Helpdesk (CRM).
The successful candidate will deliver high-quality support, ensuring issues are resolved efficiently or escalated appropriately, while maintaining excellent customer & team communication throughout.
KEY RESPONSIBILITIES
Customer Support & Incident Management
Act as the first point of contact for all SaaS-related support queries via phone, email, and HubSpot Helpdesk.
Log, categorise, and prioritise tickets accurately within HubSpot CRM/Helpdesk.
Provide first-line troubleshooting and resolution for application, user access, and basic system issues.
Ensure all incidents and service requests are managed in line with SLAs and KPIs.
Escalate complex or unresolved issues to 2nd/3rd line support with clear documentation.
Application Support (SKYVISITOR / SAFEWORKS and the new SAFETYNET.ONE – launching Q3/4 2026
Support users with onboarding, account setup, and general usage of the SaaS platform.
Diagnose common issues related to: User authentication and permissions, data input/output errors or device/browser compatibility
Assist with basic configuration and user guidance.
HubSpot Helpdesk / CRM Usage
Maintain accurate and detailed records of all customer interactions in HubSpot.
Track ticket progress and ensure timely updates to customers.
Use HubSpot workflows to manage case lifecycle and follow-ups.
Contribute to knowledge base articles and support documentation.
Customer Experience
Deliver a professional, empathetic, and solutions-focused service.
Keep customers informed with clear, jargon-free communication
Identify recurring issues and feedback trends to improve service delivery.
Documentation & Continuous Improvement
Create and update internal and customer-facing documentation.
Contribute to FAQs and troubleshooting guides for our SaaS Solutions.
Highlight opportunities for process improvement within the helpdesk
DESIRABLE BUT NOT ESSENTIAL
Experience supporting web-based applications (ideally SKYVISITOR or similar platforms)
Familiarity with HubSpot CRM / Service Hub
Understanding of ITIL principles (incident, problem, and change management)
Basic knowledge of APIs, integrations, or data handling
Training:Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and expand future career prospects.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
An apprenticeship includes regular training with Velocity Academy. At least 20% of your working hours will be spent training or studying.Training Outcome:The role offers long-term security and the opportunity to progress into a permanent position.Employer Description:Safetynet Solutions creates bespoke workplace security and management systems. They specialise in tools that help businesses manage visitors, contractors, access control, goods-in, and mailroom operations, using a mix of digital systems, print solutions, and ID card technology. They’re known as a leading UK provider with over 30 years’ experience and offer scalable solutions for small businesses through to global companies.Working Hours :Monday to Friday 9am to 5pm, shifts.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,positive can-do attitude,Eager to learn....Read more...
Helpdesk Administrator – FM Provider – Hendon, North London – Up to £32,000 per annum Are you an experienced FM Administrator looking for your next opportunity? Do you want to expand your experience within a growing Facilities Management environment? This is an excellent opportunity to join an established FM provider based in Hendon, North London on a permanent basis. You will be part of a busy, fast-paced team supporting day-to-day facilities operations, where your organisational skills and attention to detail will be highly valued. Hours of Work / Details: 08:00am – 17:00pmMonday to Friday (Office Based)Up to £32,000 per annumPermanent role Key Responsibilities:Handling incoming and outgoing calls to support the facilities function in a professional mannerManaging and maintaining the FM Helpdesk inboxScheduling reactive maintenance call-outs and prioritising urgent requestsReviewing jobs logged throughout the day and allocating tasks to Engineers accordinglyRaising and processing purchase orders and supporting invoice administrationIssuing and closing both planned preventative maintenance (PPM) and reactive maintenance visitsAccurately inputting and updating data within the CAFM systemAssigning tasks via CAFM (Concept or similar system)Raising corrective maintenance tasks following completed PPM visitsSupporting Office and Contract Managers with general administrative dutiesResponding to queries from engineers, clients, and managementOrganising daily workload to ensure service level agreements are met Requirements:Previous Helpdesk experience within Facilities Management/ConstructionStrong general administrative backgroundWorking knowledge of CAFM systems (Concept or similar)Confident IT skills including Microsoft OfficeStrong communication and organisational skillsMust drive – parking on site Interested? Please send your CV to Stacey at CBW Staffing Solutions for more information or to apply. We look forward to hearing from you!....Read more...
Contract Support – Canary Wharf – Up to £40,000 per annum Are you an experienced Contract Support professional looking for your next challenge within Facilities Management? If so, this could be the ideal opportunity for you. We are currently recruiting for an experienced Contract Support to join a well-established Facilities Management company based in Canary Wharf. This role supports one of the company’s key contracts, delivering a consistently high standard of service within a fast-paced FM environment. The Role The successful candidate will have a proven background in Facilities Management and Contract Support. You will play an important role in the day-to-day operation of the contract, working closely with the Helpdesk Manager and wider FM team. Your responsibilities will include helpdesk coordination, contract administration, financial support, and stakeholder communication, ensuring the smooth delivery of services across the site. Hours & DetailsMonday to Friday8:00am – 5:00pmPermanent positionSalary up to £40,000 per annumHybrid working (1 day working from home)Location: Canary WharfImportant: Candidates must have previous experience in a similar Contract Support role and be available to start immediately. Responsibilities & DutiesAct as the first point of contact for Facilities Management enquiries via phone and email, providing a professional and responsive service.Manage and monitor the FM Helpdesk inbox, ensuring all reactive and planned maintenance requests are logged, tracked, and closed accurately.Schedule and coordinate reactive maintenance and helpdesk call-outs, allocating work to engineers in line with priorities and SLA requirements.Open, update, and close jobs on CAFM systems while maintaining high levels of data accuracy and compliance.Review incoming jobs throughout the day and allocate work accordingly to ensure efficient workflow management.Raise, process, and track purchase orders in line with financial and contractual procedures.Process and reconcile supplier invoices, matching against purchase orders and completed works while resolving any discrepancies.Monitor and manage Work in Progress (WIP), chasing outstanding works, approvals, and financial closures to support accurate cost reporting.Issue and close planned and reactive maintenance visits, ensuring works are financially and operationally completed.Support contract financial administration, including cost tracking, accruals, and month-end reporting.Raise corrective maintenance tasks following PPM completion to maintain service continuity.Liaise daily with engineers, subcontractors, and management teams to progress works and resolve issues.Support Office and Contract Managers in the administration and delivery of contractual objectives.Respond to internal and external queries in a timely and professional manner.Organise and manage workload effectively to ensure operational and financial tasks are completed within required timescales. RequirementsProven experience in a Contract Support rolePrevious experience working within Facilities ManagementStrong general administration and organisational skillsExperience using CAFM systems Interested? If you are interested in this opportunity, please send your CV to Stacey at CBW Staffing Solutions.....Read more...
AV Desktop / Helpdesk Support Engineer – I am looking for a seriously good technically proficient Guru in the world of AV, supporting integrated AV systems. You will need to have the ability to diagnose system faults remotely and come up with new and ingenius way to fix issues. You will be able to communicate in a professional manner to clients on the phone / remotely to help through any problems that arise and have experience with call logging / ticketing systems. You will effectively manage your time to make sure all tickets are completed to match agreed SLAs. End user clients will be in the blue chip corporate world. You will also be supporting a team of av field service engineers where you will be the go to person to help them find a solution to any issue. If you have the relevant AV knowledge that encompasses the below please send your CV asap.
Crestron control / switching
Audio DSP, Audinate Dante QSC Q-SYS
Installation, Integration, Commissioning, Support, Service, Maintenance, desktop
Lighting, sound, audio
VC Poly, MTRs, Teams, Zoom
Boardrooms, Meeting rooms, Learning spaces, Auditoria, Corporate AV
IT networks, Cisco, Draytek, Microsoft
Logitech, Yealink, Neat, Bose
YOU MUST BE LIVING IN THE UK AND ALLOWED TO WORK HERE LEGALLY AND SHOW A CLEARLY DEFINED SKILL SET WITHIN THE CV
AV A-V A/V AUDIOVISUAL AUDIO-VISUAL AUDIO/VISUAL VIDEOCONFERENCE VC MTR POLY ZOOM TEAMS SUPPORT MAINTENANCE FIX HELPDESK DESKTOP MICROSOFT IPTV SHURE CRESTRON EXTRON CONTROL SWITCHING BERKS BERKSHIRE BUCKS BUCKINGHAMSHIRE BUCKS SURREY LONDON....Read more...
The IT team supports all staff and volunteers working across multiple sites in southeast London. This includes our Sydenham and Orpington sites, our shops, and the ability for people to work remotely.
Our IT department includes the following functions:
An in-house IT helpdesk support team that provides telephone, virtual and deskside support for common IT issues (Account management and administration, IT hardware/software issues, printing, telephony, etc.)
This includes a 24/7 out-of-hours on-call service for clinicians/staff who require IT support outside of core office hours
Support for the core networking, server infrastructure, and associated design and maintenance
This is provided by a combination of external contractors and our in-house IT team
In-house Database administration which provides detailed analysis, reports and design changes to our Patient Record System (as well as to HR and other departmental database systems as necessary)
Development and implementation of Ad-Hoc Projects – such as IT Equipment rollouts, upgrades to IT infrastructure, and implementing new systems according to organisational need
This work is carried out by a combination of internal and external IT resources
Primary Job Purpose:
To provide excellent customer service to all those requiring IT support onsite and offsite (using provided remote IT support tools)
To record all requests for IT support on the IT helpdesk system, escalating any priority calls as required
To respond to and resolve first line IT support queries as per IT service desk SLA
Assist with setting up and maintaining computers, laptops, mobile devices, user accounts and AV devices
Support common software applications (e.g. Microsoft 365, email, collaboration tools)
Distribute and install print toners when required
Escalate more complex issues to senior IT staff or external providers
Other activities and IT related projects, including the logging of IT assets, following the joiners and leavers process, and assisting the IT team with software patching, desktop upgrades, IT equipment office moves and support the IT team with IT project work as required
Support staff with the use of IT and AV equipment
Learn and follow IT policies, data protection, and cybersecurity best practices
C1: Customer Focus:
Attend to and manage IT service desk phone calls, providing suitable responses and ensuring the creation of a helpdesk ticket for every call on the IT Helpdesk system
Address and resolve first-line IT support calls through email, telephone, and talking to the user
Provide desk-side support by visiting staff when necessary to resolve issues
Respond to faults, assistance requests, and change requirements
Ensure that the IT new starter, mover and leaver process is followed
Collaborate with other IT staff to assist in project work
C2: Self-Management and Problem Solving:
Identify and flag IT helpdesk calls which are impacting staff
Whenever possible, aid the IT team in tasks such as software patching, desktop upgrades, and other IT-related projects
Ensure that incoming and outgoing IT assets are properly labelled and recorded in the IT asset management system
C3: Working with Others:
Work with the IT team to help deliver projects, system builds and application installations
Provide temporary cover for the IT Support team in their absence
Provide first line support to staff who require assistance with Microsoft applications
Training:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studyingInformation Communication Technician Level 3 apprenticeship standard
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining a Level 3 Information Communication qualification
Training Outcome:
Over 90% of our apprentices move on to permanent full-time employment in the tech industry
There are also opportunities to extend your training with a higher-level Apprenticeship Programme
Just IT have already helped over 1000 people start their tech and digital careers with an apprenticeship
Employer Description:A warm welcome to St Christopher'sWe are proud to offer world class palliative and end of life care to everyone who needs it, whenever or wherever that may be. We are also here for the people closest to you.
We passionately believe in the words of our founder, Dame Cicely Saunders, who said: “You matter because you are you and you matter until the last moment of your life.” That means we’ll listen to your story, adapt our treatments and advice to suit your particular needs, and we won’t stop until we can give you the best possible support.
The hospice itself is a friendly, vibrant place, and as unlike a traditional hospital as we can make it. But rest assured, our medical and nursing care is excellent and our clinical teams are highly professional and devoted to doing their best for you.
However, as we often say, we’re more than just a hospice. We are proud of our community programmes that offer practical, emotional and spiritual support to over 7,500 people in the local area, most of whom we will help to continue living at home. If you’re one of them, we are ready to help you too.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Act as the first point of contact for IT support queries from clients via phone, email and the helpdesk system
Log, manage and update support tickets within the helpdesk system
Troubleshoot basic hardware, software and operating system issues
Escalate more complex technical issues to senior engineers when required
Assist with the setup and configuration of desktops, laptops and other IT equipment
Help prepare and deploy new equipment for clients
Support engineers with on-site visits or project work when required
Maintain accurate documentation of work completed and actions taken
Provide friendly, professional customer service at all times
Assist with general office and administrative tasks where needed
Training:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:
An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence
Potential for full-time employment on successful completion of the apprenticeship
Transferable skills that are invaluable in the wider world of work
Employer Description:Mooncomputers is a national IT solutions provider that was founded in 2001. For two decades, our consistent success has led us to develop exciting solutions and services for customers across the country. As a direct result, Mooncomputers has rapidly grown and developed a range of managed services that provide businesses with the foundations to build an agile, scalable technology infrastructure, while still ensuring our customers find true value for money.Working Hours :Monday - Friday, 08:30 - 17:30.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
JOB DESCRIPTION
BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD!
Tremco CPG is an aggressive, growth-oriented company with revenues of over $1 billion. We are a world leader in solving complex waterproofing and roofing problems for our commercial, institutional, and industrial customers.
If you're looking for a place to build a career, with great benefits, advancement opportunities, technology, people and a commitment to a sustainable future, you've found it with us.
Overview
We are currently looking for an IT Operations Technician. This position will be responsible for the day-to-day running of service desk and workplace to level 1. Will perform regular checks to ensure the smooth functioning of these areas. Proactively monitor the helpdesk and ensure that urgent and critical alerts are attended to and completed, ensuring we are meeting our SLA's.
Roles & Responsibilities
Resolving Level 1 support tickets and escalating further if necessary
Helpdesk administration and users training
User accounts & administration and documentation
Deployment of client end point hardware
Supporting Level 2 Technicians with patching, updates, monitoring for outages and backups where necessary.
Always following global processes and procedures and aid in their future development
Assist with the implementations of global IT solutions projects.
Coordinate with other IT departments & facility managers as necessary
Participate in continuous service improvement activities, assisting with root cause analysis
Skills Required
Technical skills - 2 years' service desk experience including working knowledge of computer software and hardware, basic understanding of servers and infrastructure.
Communication skills - Strong written and verbal communicator, able to communicate with team members, management personnel, and end users throughout the organization.
Problem-solving skills - Good problem-solving skills required, especially when it comes to directly addressing user issues with software, hardware.
Personal Development - Ability to work with a never die attitude and willing and able to put the effort for personal development and growth in line with the business requirements.
The salary range for applicants in this position generally ranges between $50,000 and $54,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Benefits:
Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online!....Read more...
What you’ll be doing:
As an IT Support Apprentice, you’ll play a key role in delivering technical support and assisting with IT projects.
Your day-to-day will include:
Providing first-line technical support via phone, email and ticketing systems
Logging, updating and managing support tickets accuratelyTroubleshooting common IT issues within agreed service levels
Configuring laptops, desktops and mobile devices
Installing software and ensuring devices remain secure and operational
Supporting Microsoft systems, hardware setups and documentation tasks
Occasionally attending customer sites alongside experienced engineers
Training Outcome:90% of QA apprentices secure permanent employment after completion. This is 20% higher than the national average.Employer Description:Mooncomputers are a well-established UK IT solutions provider with over 20 years of experience delivering managed IT services, cybersecurity, cloud solutions and 24/7 helpdesk support. We pride ourselves on providing reliable, customer-focused IT services that help businesses stay secure, productive and future-ready.Working Hours :Monday to Friday, 9.00am to 5.30pmSkills: Communication skills,IT skills,Organisation skills,Team working,Initiative....Read more...
Respond to Helpdesk requests remotely and on-site
1st Line - Help desk calls - taking help desk calls; logging and tracking calls
Installation of hardware and software
Carry out network documentation and reporting
Assisting technical team with maintenance tasks and installs
Training:
Information Communications Technician Level 3 Apprenticeship Standard
Bi-weekly live training sessions delivered remotely by your ICT Tutor
Training Outcome:
We are looking to offer full-time employment upon successful completion of the apprenticeship
We believe in developing our talent internally and have a clear and personalised progression route for each of our employees which is reviewed annually
Employer Description:Pebble IT is a growing IT Services Provider, working with all types of organisations across many different business sectors.
Our services are geared around the specific needs of our customers ensuring everything we do is focused around improving business IT and performance.Working Hours :Monday to Friday
8:30am to 5:00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Reliability,Maturity....Read more...
Respond to helpdesk queries via phone, email, or ticketing system
Diagnose and troubleshoot hardware/software issues
Escalate complex issues to higher-level support teams (2nd/3rd line)
Assist with setting up and configuring new IT equipment (PCs, printers, routers)
Apply software updates and security patches
Monitor antivirus and backups
Help users understand and use software tools
Set up new user accounts and permissions (e.g., Active Directory, Microsoft 365)
Training:Advanced Level Apprenticeship in IT Digital Support Technician consisting of:
Level 3 Apprenticeship in IT Digital Support Technician
Level 2 Functional Skills in Mathematics (if applicable)
Level 2 Functional Skills in English (if applicable)
You will be required to attend a half-day session at the Training Centre per week where you will work towards any functional skills (where needed) that are required, alongside enhancing your IT knowledge and capabilities. Additional off the job training will also be required as part of the apprenticeship.Training Outcome:After the apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education. Employer Description:Established in 2000, Ability IT are a leading player in business to business IT support and Telecoms across our region and beyond and have built up a vast client list ranging from SME’s through to large corporates.Working Hours :Monday to Friday, 8:00am - 5:00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Logical,Team working,Initiative....Read more...
The Role
Providing technical IT support
Hardware diagnostics and repairing machines
Software support
Telephone and virtual assistance
Technical projects, including meeting clients and delivering onsite time with the team
General tech support
Role Requirements
Professional, friendly approach with keen IT interest
Punctual and good attention to detail
Excellent written and verbal communication skills
Good troubleshooting/problem solving skills
Keen interest to learn and develop
Task Management Skills
Confident and willingness to learn
Ability to ask good open questions
Training:During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as:
Data Security
Hardware & Software
Computer Networking and so much more.
You will undertake the ground-breaking Professional Apprenticeships Information Communications Technician Level 3 qualification. Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.
The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about:
Cloud & Mobile Technologies
Technical Problem Solving
Advanced-Data Security
Computer Networks
IT Communication & much more.
These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.Training Outcome:There is the potential for this role to become permanent following successful completion of the apprenticeship for the right candidate.Employer Description:This is an incredible opportunity to work for a busy IT helpdesk, learning to work as part of a technical team from experts in their field. Working Hours :This role is Monday to Friday and full training will be provided as part of an Advanced IT Apprenticeship.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
You will be trained to carry out a blend of Planned Preventive Maintenance (PPM), reactive repair work, and emergency response. It is hands-on, varied, and perfect for someone who loves problem-solving and wants to develop great technical skills.
Key Responsibilities:
As an apprentice, you will learn how to:
Carry out electrical PPM tasks following set engineering schedules
Maintain systems to maximise efficiency, safety and reliability
Follow engineering and health & safety standards, including HASAWA
Maintain accurate documentation and quality assurance records
Respond to reactive maintenance and helpdesk requests as part of a dedicated team
Assist with diagnoses of electrical faults across the site
Gain understanding of controls for heating and ventilation systems
Support repair work on lighting, distribution boards and electrical components
Participate in monthly site meetings
Provide clear reports on work completed and system performance
Work collaboratively with other trades on site
Carry out duties that support the wider contract and service growth
You will also learn to respond confidently to call-outs, breakdowns and emergencies, building real resilience and technical independence.Training Outcome:
Full-time position within the company for the right candidate. Past apprentices have been promoted and gone into higher roles within the company
Employer Description:As an apprentice, South West Apprenticeship Company Limited, the Flexi Job Agency (FJA) will employ the successful candidate on behalf of this employer. 99% of our apprentices gain full-time employment with their host organisation after completing their apprenticeship or they have progressed onto higher qualifications. The experience and knowledge you gain, plus the relationships you develop, make it easier to progress quickly.Working Hours :This role involves shift work:
4x Day shifts (12 hours 15mins)
6x Days off
4x Night shifts (12 hours 15mins)
4x Days off
3x Days and 3x Nights in a row (all 12 hrs 15mins)
4x Days off. Shifts to be confirmed.Skills: Communication skills,Organisation skills,Team working,Commercial Awareness,Risk Management,Adaptability,Drive for Excellence,Motivated,Customer Focus....Read more...
Supporting colleagues to deliver project management activities across the institute’s project portfolio.
Assisting daily PMU operations, including maintaining online filing systems, diaries, mailing lists, and contact databases.
Participation in PMU meetings and providing team administration support, such as arranging meetings, taking minutes, managing schedules, and helping organise retreats and workshops.
Supporting the Project Assistant with the PMU helpdesk function and routine administrative tasks.
Preparing documents in line with house style guidelines, collating information, and supporting proposal development.
Making travel arrangements, visa arrangements, managing hotel bookings, and handling logistics for events and meetings.
Processing invoices, expense claims, and supporting financial administration.
Responding to general enquiries, assisting visitors, and liaising with internal and external contacts.
Updating intranet and internet content and supporting information distribution across digital platforms.
Training:The Project Manager programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.
Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments.Training Outcome:Successful completion of the apprenticeship may provide opportunities for progression into project support or project management roles.Employer Description:We are excited to offer an opportunity to join our Project Management Unit as a Project Management Apprentice. This role supports our mission to deliver high‑quality project management, research administration, and financial coordination across the organisation.
You will work alongside experienced project management professionals who uphold our values of quality, collaboration, accountability, and continuous improvement. Our teams work closely to provide excellent support for project development, planning, budget management and operational delivery.
As an apprentice, you will gain hands‑on experience while working towards a nationally recognised qualification, supported by both internal mentors and an external Apprenticeship Training Provider.Working Hours :Hours are flexible, starting between 8.30am - 10am for 7 hours with an hour lunch break. The role is hybrid, working in the office for a minimum of 3 days.Skills: Communication skills,IT skills,Attention to detail,Organisation skills....Read more...
Fire & Security Engineer - Glasgow - Salary up to £40,000 DOE CBW are looking for an experienced Fire & Security Engineer. You will be responsible for carrying out Planned Preventative Maintenance (PPM), Reactive Maintenance and extra works/emergencies in accordance with the contract requirements on Fire & Security Systems within Glasgow and surrounding areas. Key Responsibilities:Carry out installation, planned preventative maintenance (PPM), servicing, and reactive maintenance of Fire & Security Systems in accordance with scheduled programmes and industry standards. Diagnose faults efficiently and respond promptly to breakdowns, call-outs, emergency situations, and helpdesk requests, coordinating initial actions to minimise downtime and disruption.Liaise proactively with clients, internal teams, and specialist subcontractors to coordinate works, maintain service standards, and ensure all contractual obligations are met.Ensure strict adherence to engineering standards, onsite Quality Assurance procedures, company policies, and Health & Safety legislation, including compliance with HASAWA requirements.Maintain accurate and up-to-date documentation, service records, and reports relating to maintenance activities, system performance, and equipment status.Manage workload effectively, prioritising tasks to meet service level agreements and client expectations while supporting other trades where required.Contribute to contract development by identifying opportunities for system upgrades, replacements, and additional project works.Undertake additional duties as reasonably required to support the effective delivery and growth of the contract.Person Specification:Minimum of 3 years’ industry experience in the installation, maintenance, fault diagnosis, and rectification of Fire & Security Systems.Fully qualified through a recognised Fire & Security Apprenticeship (or equivalent) with relevant certification to evidence competency in fire alarm systems.Strong working knowledge of current fire and intruder alarm standards and regulations, with a clear understanding of industry compliance requirements.Experienced in both IP and analogue CCTV systems.IPAF trained and holder of a valid Chapter 8 ECS card (CSCS/ECS certification as required).Full, valid UK driving licence.Health and Safety trained, with thorough knowledge of site safety procedures and compliance standards.Salary & Benefits:Salary up to £40,000 DOECompany Van & Fuel card provided24 Days plus statutory bank holidaysCompany pension ....Read more...
The Application Support Apprentice provides first line responses to client issues and queries over the phone and via the helpdesk portal and email.
The role will regularly liaise with the Product, Development and Customer Success Teams to ensure clients smoothly transition from project to BAU and provide an exemplary level of service to existing clients. This role reports directly to the Application Support Manager.
The successful applicant will be responsible for investigating and solving all client support issues in a timely and thorough manner.
As this is a client-facing role, the successful applicant must have strong communication skills and be able to work to deadlines.
Provide day-to-day support for enterprise applications and software platforms
Investigate, troubleshoot, and resolve application issues raised by end-users
Monitor system performance and respond to alerts to minimise down me
Work closely with development and infrastructure teams to resolve complex technical issues
Document support processes, known issues, and resolution steps
Conduct root cause analysis for recurring incidents and recommend long-term solutions
Assist in user training, onboarding, and support documentation
Maintain SLAs and ensure timely resolution of support tickets
Participate in testing and rollout of new applications or features
Support integrations with third-party systems and services
Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT
Apprenticeship team to increase your skills
Your training will include gaining a Level 3 IT qualifications
Training Outcome:Tech and digital professionals earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career.Employer Description:Designer Software Ltd specialise in developing an industry leading web based Housing and Finance platform, HomeMaster, that uses state-of-the-art development technologies to remain future-proof and continue to meet the ever-evolving needs of the Social Housing Sector.Working Hours :Monday - Friday (9:00am - 5:30pm)
Shifts TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Creative,Initiative,Motivated,Passion for IT,Can do attitude,Tech Savvy,Hardware and Software,Troubleshooting....Read more...
Overview:
We are seeking a motivated and enthusiastic IT Apprentice to join our team in Brentwood, Essex. This is an excellent opportunity for someone at the beginning of their IT career, with a passion for technology and a desire to build real-world experience while working toward a formal qualification.
Key Responsibilities:
Provide first-line IT support to staff and users, under guidance
Assist in setting up and maintaining Windows 11 devices
Support basic network tasks (e.g., checking connectivity, cabling, IP configuration)
Monitor and maintain Wi-Fi connectivity and escalate issues where necessary
Help implement and follow basic IT security protocols (passwords, updates, antivirus, etc.)
Support software installations, patching, and troubleshooting
Assist with setting up user accounts, email, and permissions
Document issues and solutions in the IT support system
Visit local sites (as required) to support hardware or connectivity needs
Training:
Level 4 Network Engineer (CompTIA Systems Engineer) Apprenticeship Standard
You will receive full training and support from the Just IT Apprenticeship team to increase your skills and knowledge
Your training will include gaining internationally recognised Level 3 IT qualifications
Training Outcome:Tech and digital professionals in London earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career.Employer Description:We have over 24 years in IT Support and maintenance and have invested heavily in the latest technology.
We have adapted our skills in this every increasing IT market. As every client has different needs, we can provide a bespoke solution to meet your IT requirements.
Our professional and technical teams aim to provide accurate solutions, and a swift response to any IT enquiries.
We have a 24hr helpdesk allowing you to report any issues and let the technical team respond to your SLA’s.Working Hours :Monday - Friday, 9:00am - 5:30pm.
Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Familiarity with Microsoft 365,Windows 11 operating system,Motivated,Positive attitude,Passion for ICT,Hardware and software,Troubleshooting,Basic knowledge of networking....Read more...
Contract Manager – Commercial Maintenance – Dartford, Kent - up to 65k Would you like to work for an established, stable building maintenance contractor? Do you have experience of managing multi-site contracts? Do you live in the Dartford area and would like to be based close to home. If so, this could be the role for you... One of the established names in the commercial building maintenance industry is looking to recruit a contract manager to be based in Dartford and remotely manage a number of key commercial properties in the Midlands and South West. They are looking for a Contract Manager who will be able to provide a first class customer service and be able to organise, manage and motivate their team. Most time will be spent based out of the Kent office with once a month travel to the Midlands and the South West to attend meetings at each of the locations as and when needed. The hours of work are Monday to Friday, 8-5 and the main duties of the role are as follows:Ensure client satisfaction levels are at a constantly high level, leading to development of the contract to increase the portfolio/contract responsibilities.Ensure contractual levels are obtained and superseded and an in depth knowledge of the contract is maintained and demonstrated on the internal monthly contractual review meetings with the senior management team.Ensure contractually agreed KPIs / SLAs are met.Attend remote strategic contractual/operational meetings with the clients on a weekly basis, or as required.Ensure successful completion of all reactive and PPM works orders to ensure timely completion and close out, meeting KPIs and SLAs as necessary.Provide leadership and management to the site team as necessary.Manage helpdesk and make sure all the ELogbooks system is kept up to date.Applicants for this role must be able to meet the following criteria:Full understanding of electrical and mechanical building maintenance within commercial buildings.Proven experience and involvement in managing multi site maintenance businesses.Strong understanding of Elogbooks and how it operates.A strong and committed team player capable of prioritising and solving problems often under pressure, utilising innovative solutions.Must be a team player committed to working in a quality and professional environment.Strong people management skills.Excellent written and verbal communication skills.....Read more...
Provide first-line technical support to users via telephone, email and helpdesk system.
Log, prioritise, and manage support tickets, ensuring they are resolved within agreed service levels.
Troubleshoot hardware, software, and basic network issues, escalating more complex problems where necessary.
Assist with the installation, configuration and maintenance of IT equipment, including laptops, desktops, printers and mobile devices.
Support user account administration (e.g. password resets, access permissions, onboarding/offboarding tasks).
Maintain accurate documentation of incidents, resolutions and IT procedures.
Assist with routine system maintenance, updates and security checks.
Contribute to IT projects and system improvements.
Ensure company IT policies, security standards, and data protection practices are followed.
Maintain the IT asset registers and track IT equipment inventory.
Create and update user guides and/or knowledge base articles.
Training:Apprentice will attend college one day a week.Training Outcome:A permanent position may be available for the right candidate following successful completion of the apprenticeship.Employer Description:Briar Chemicals has in excess of 70 years of chemical manufacturing heritage and an established reputation for excellence, through continuous improvement, dependability, social & environmental responsibility.
Key highlights of the Briar business
Technical leader in the development and contract manufacturing of some of the world’s most complex chemistry
Established site in excess of 100 acres in Norwich, Norfolk
Dedicated site for product formulation and packaging
Experienced global exporter
Our vision is to cultivate innovative and sustainable solutions through partnerships: meeting the changing needs of a diverse planet.
We have around 250 permanent employees and we invest in our people as believe that they are our greatest asset. We’ll give you freedom to bring your whole self to work and we welcome people who mirror our values. Join a team where our core values of Safety, Integrity, Teamwork and Engagement define who we are, how we work, and what we aspire to be as an organisation.Working Hours :Monday to Friday, Approximately 08:00 - 16:15.
The Company operates a flexitime system so start and finish times may vary according to business and personal needs.
Minimum 30 minutes unpaid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Reliable timekeeping....Read more...
Logging Support tickets on the Service Management tool and resolving assigned Service Analyst group tickets
Maintain a high degree of customer Service for all support queries and adhere to all service management processes
To ensure that all requests for support are logged in the Service
Desk ticket logging system. Promoting all self-service methods to customers
Ensure that customers are kept up to date during the lifecycle of a ticket or a project task
Make sure the Knowledge Database is maintained with the latest procedural documentation on current hardware and software
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.
You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.Employer Description:At bpha, we are proud to be a leading housing association, providing high-quality, affordable homes and building connected communities across the Oxford to Cambridge arc. With over 20,000 homes and a strong commitment to putting people at the heart of everything we do, we play a vital role in supporting local communities and improving lives.Working Hours :Monday to Friday, 9.00am - 5.00pm or 8.00am - 4.00pm.Skills: Communication skills,IT skills,Attention to detail,Analytical skills....Read more...
Answering initial phone calls from customers and logging cases accurately in the ticketing system
Providing 1st line support to resolve common IT and software issues
Using the ticketing system to update customers and manage cases through to resolution
Delivering technical support for both digital imaging solutions and general IT services
Escalating complex cases to the Technical Manager or scheduling a site visit when required
Assisting with data and database migrations for customers
Coordinating and assisting with software installations and customer training sessions
Booking and liaising with Field Service Engineers for on-site visits.
Helping manage our RMM system to ensure customer devices are secure and up to date
Training:Why choose our AWS Cloud Support Specialist Level 3 programme? The AWS Cloud Support Specialist apprenticeship allows you to recruit fresh cloud talent or upskill your existing workforce to become work-ready first-line IT support, specialising in AWS and cloud management. An AWS Cloud Support Specialist’s role is desk-based and revolves around system user queries and resolving faults in a helpdesk environment. AWS Cloud Support Specialists are expected to rectify or escalate faults swiftly, to mitigate internal and external impact. The AWS Cloud Support Specialist Level 3 apprenticeship enables the apprentice to:
Understand how to carry out a methodical approach to problem-solving
Become aware of the key organisational, cultural and health and safety considerations required by AWS Cloud Support Specialists
Comprehend core networking principles, including network addressing, Cloud, Virtualisation and Security
Gain a fundamental understanding of operating system concepts in cloud-based environments
Grasp the concept of cloud-enabled systems, secure integration, disaster recovery, principles of test plans and automation tools
Tools and technologies learned: Learners will learn to use AWS.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:At Dental Dynamix, we specialise in delivering cutting‑edge IT infrastructure and digital imaging solutions to dental practices nationwide. Dentists trust our expertise to turn complex technology into seamless, stress‑free systems, and our reputation is growing fast. As we continue to expand, we’re building an exciting future and striving to become one of the UK’s leading partners in Dental IT and Digital Imaging support.Working Hours :Monday to Friday, 9:00am - 5:00pm.Skills: Communication skills,IT skills,Problem solving skills....Read more...
Maintenance Electrician - Belfast - Salary up to £40,000 CBW have a new opportunity for an experienced Electrician to join a leading FM provider on a permanent basis. You will be responsible for providing electrical and building services engineering maintenance to a variety of client properties throughout Belfast and Northern Ireland. Key Responsibilities:Carry out electrical PPM, proactive, and reactive maintenance works as issued through the helpdesk, ensuring completion within agreed timeframes and exceeding customer expectationsUndertake general building services maintenance, including basic fabric works, HVAC, mechanical, and associated tasksRespond to client call-outs as part of the agreed on-call rotaPerform contractor control duties on behalf of the client, including monitoring contractor performance and workmanship to ensure required standards are metIssue Permits to Work in line with site and client proceduresEnsure all electrical equipment operates to specified performance criteriaMaintain equipment and surrounding work areas to agreed company and client standardsProvide a professional service, representing the company in a manner that ensures high levels of customer satisfactionEvaluate performance and ensure that all equipment under contract is serviced and maintained correctlyTake a proactive approach to client liaison, addressing concerns directly or escalating to management where requiredMaintain full awareness of contractual obligations and client requirements at all timesEnsure all administrative tasks are completed accurately and on time, with all documentation and records properly maintainedEnsure full compliance with Health & Safety regulations, including risk assessments, COSHH, and safe systems of workProactively identify opportunities for service improvements and innovations to enhance service deliveryPerson Specification:Background in Facilities Management (FM) or a similar environment, with a clear understanding of mobile workingComfortable with travelling between multiple sites as part of the roleProven experience completing Planned Preventative Maintenance (PPM) on electrical systemsFully electrically qualified, holding one or more of the following:18th Edition Wiring RegulationsNVQ or City & Guilds in Electrical InstallationsAM2Experience working in a mobile maintenance role within commercial environmentsF-Gas certification - Opportunity to gain thisSalary & Benefits:Salary up to £40,000Monday to Friday - 8am - 5pmOn call 1 in 10 (£150 standby)Generous overtime at 1.5 & 2.25 days holiday including bank.Generous workplace pension scheme.Training, development & progression opportunities. ....Read more...
Maintenance Electrician - Belfast - Salary up to £40,000 CBW have a new opportunity for an experienced Electrician to join a leading FM provider on a permanent basis. You will be responsible for providing electrical and building services engineering maintenance to a variety of client properties throughout Belfast and Northern Ireland. Key Responsibilities:Carry out electrical PPM, proactive, and reactive maintenance works as issued through the helpdesk, ensuring completion within agreed timeframes and exceeding customer expectationsUndertake general building services maintenance, including basic fabric works, HVAC, mechanical, and associated tasksRespond to client call-outs as part of the agreed on-call rotaPerform contractor control duties on behalf of the client, including monitoring contractor performance and workmanship to ensure required standards are metIssue Permits to Work in line with site and client proceduresEnsure all electrical equipment operates to specified performance criteriaMaintain equipment and surrounding work areas to agreed company and client standardsProvide a professional service, representing the company in a manner that ensures high levels of customer satisfactionEvaluate performance and ensure that all equipment under contract is serviced and maintained correctlyTake a proactive approach to client liaison, addressing concerns directly or escalating to management where requiredMaintain full awareness of contractual obligations and client requirements at all timesEnsure all administrative tasks are completed accurately and on time, with all documentation and records properly maintainedEnsure full compliance with Health & Safety regulations, including risk assessments, COSHH, and safe systems of workProactively identify opportunities for service improvements and innovations to enhance service deliveryPerson Specification:Background in Facilities Management (FM) or a similar environment, with a clear understanding of mobile workingComfortable with travelling between multiple sites as part of the roleProven experience completing Planned Preventative Maintenance (PPM) on electrical systemsFully electrically qualified, holding one or more of the following:18th Edition Wiring RegulationsNVQ or City & Guilds in Electrical InstallationsAM2Experience working in a mobile maintenance role within commercial environmentsF-Gas certification - Opportunity to gain thisSalary & Benefits:Salary up to £40,000Monday to Friday - 8am - 5pmOn call 1 in 10 (£150 standby)Generous overtime at 1.5 & 2.25 days holiday including bank.Generous workplace pension scheme.Training, development & progression opportunities.....Read more...
