As an Apprentice, you’ll work on a wide range of technology – laptops, tablets, interactive classroom screens, cloud platforms, and security systems – while supporting staff and students across our primary schools.
Day-Day Responsibilities:
Helpdesk & User Support
Respond promptly to IT queries via helpdesk, email, phone, and in person
Triaging and resolving basic issues; escalate more complex ones to the IT Manager
Provide occasional support at school events (evenings/out-of-hours)
Hardware & Software Maintenance
Set up and maintain laptops, desktops, tablets, peripherals, AV systems, printers, and ID/badge systems
Ensure timely installation of OS updates, antivirus, and software patches
Monitor asset inventory and manage records accurately
Network & Infrastructure Support
Assist with basic network troubleshooting and maintenance tasks under supervision
Support remote access and mobile device connectivity
Documentation & Compliance
Log tickets and maintain documentation in the helpdesk system, including resolutions and procedures
Produce simple user guides and contribute to the ICT knowledge base
Adhere to GDPR, Child Protection, Safeguarding, Health & Safety policies
Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. As one of the UK's largest and longest-established apprenticeship and training providers, we're proud to help organisations and individuals unlock their potential, and make skills really work for them.
Upon completion of this 15 month apprenticeship, you will have obtained your Information Communications Technician Apprenticeship Level 3 qualification.Training Outcome:There is a possibility of being offered a full time role after successful completion of the apprenticeship.Employer Description:A multi-academy trust comprising seven primary schools and our central team.Working Hours :Monday - Friday, term time only + 2 weeks. Salary is pro rata.Skills: IT Skills,Logical,Organisational Skills,Problem Solving Skills,Communication Skills....Read more...
Job Responsibilities:
CAFM & Helpdesk Coordination (Agility / CARM / CMMS)
Manage and track service tickets within the CMMS, ensuring all tasks are logged, updated, and closed out accurately
Chase and file service reports on Agility, ensuring documentation is complete and stored correctly
Close out contractor tickets on Agility and upload associated service sheets
Run scheduled and ad‑hoc reports on CARM and Agility to support FM operations
Assign helpdesk requests where auto‑allocation is not in place
Perform data entry tasks across Agility and other FM systems to maintain accurate asset and job records
Business Administration Support:
Create and process new supplier requests in line with procurement procedures
Raise purchase orders (POs) as required
Liaise with the Finance team to chase unpaid invoices under direction from management
Maintain and organise the central T‑Drive, ensuring documentation is structured and accessible
Support the development of Business Operating Processes
Create, update, and manage the FM Standards Manual
AMICI Helpdesk Coordination:
Upload certificates, maintenance schedules, and contractor reports to AMICI, ensuring records are complete and up to date
Update maintenance schedules and add new planned visits following contractor attendance
Manage work orders in AMICI, including closing out PPM and reactive tasks
Raise purchase orders for Lab Services, including coordinating with AMICI to obtain PO links
Raise POs via NetSuite as required
Perform data entry tasks within AMICI to maintain accurate asset and maintenance information
Support contractor management, including booking contractors in/out and assisting with HSE “show and tell” briefings
Assign annual maintenance contracts to assets within AMICI as required
Health & Safety Team Support:
Raise purchase orders via NetSuite to support H&S activities
Assist with general administrative tasks to support the H&S team’s operational needs
Other:
Ability to plan daily workload in collaboration with team leads and communicate effectively throughout the team /business
This job operates in a professional office & laboratory environment
This role routinely uses standard office equipment such as computers and telephones
Training:
Training for this apprenticeship will be delivered online
Training Outcome:
Upon successful completion of the apprenticeship, you will be eligible to apply for other positions within the business
Employer Description:As the specialists in skills for science and technology, our purpose is to make sure your business; your people and our industry are future ready. We are a not-for-profit charitable organisation with a family of commercially focused companies committed to supporting the skills, needs and ambitions across the UK science and technology sector.Working Hours :Monday - Thursday, 09:00 - 17:00 with a 45 minute unpaid lunch break.
Friday, 09:00 - 16:15 with a 45 minute unpaid lunch break.Skills: IT skills,Organisation skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Patience....Read more...
The IT Technician Apprentice will join the school’s IT team and work under the guidance of experienced IT staff and the IT Manager to provide support for students, teachers and administrative teams with day-to-day technical needs.
Key Responsibilities:
Identify and report IT issues in a timely manner to the IT team to resolve
Provide 1st and 2nd line technical support to staff and students, including troubleshooting hardware, software, and network issues
Handle support calls, log and manage tickets in the helpdesk system
Assist with the setup, maintenance, and repair of computers, printers, and other school IT equipment
Support the installation and configuration of software applications across the school network using device management software
Support the creation of new user accounts and the management of permissions to files and digital systems
Help maintain accurate records of IT assets including periodic audits of all hardware
Learn and adhere to school policies regarding data protection, safeguarding, and ICT security
Perform routine network administration tasks under the supervision and guidance of the IT Manager
Contribute to IT projects, such as system upgrades or new technology rollouts
Use remote access tools to assist staff to resolve issues over the phone
Write, and update how-to guides for staff for common issue resolution
Ensure helpdesk tickets are kept up to date and follow up with staff on any updates to outstanding problems
Training Outcome: A role may be offered to the right candidate upon successful completion of the apprenticeship.Employer Description:St Rose’s is the organisational name in which St Rose’s Special School, St Martin’s College and Residential Care sits within, working on the same site and sharing some facilities.Working Hours :37 hours per week Monday to Friday. Term-time only so the salary will be adjusted to reflect this . 1 day a week release for college sessions. Start/end time to be agreed with successful candidate.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Non judgemental,Patience....Read more...
Learn and Develop: Gain valuable IT skills through hands-on experience and training as part of your apprenticeship program.
Apprenticeship Training: Complete coursework and assignments required by your apprenticeship provider
1st Line IT Support: Assist staff and students at your assigned academy sites with their IT needs
Helpdesk Support: Provide remote IT support to users contacting our helpdesk, ensuring all issues are logged and addressed promptly
Equipment Maintenance: Perform regular maintenance, set up new machines, swap faulty devices, and repair or organize repairs for IT equipment
Issue Escalation: Escalate complex IT issues to appropriate colleagues
Smooth Operations: Ensure the smooth running of all computer equipment within the Trust and respond to urgent IT issues
Audio-Visual Support: Assist with school audio-visual systems and solve projector, interactive TV, and whiteboard issues, including support during school events
Project Roll-Out: Support IT project implementations across the Trust and partner schools
Site Visits: Travel to partner schools for IT patch visits and assist other academy teams as required
Policy Compliance: Implement systems and software in line with the Trust’s IT policy and advise on Health and Safety matters related to IT
Additional Duties: Perform other duties as agreed with the Trust’s IT Director
Training:Training will be delivered online for a 2 day period every 4-6 weeks, this will be delivered via a specialist coach from Baltic Apprenticeships.Training Outcome:This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.Employer Description:Their commitment to integrating advanced technology into the learning environment ensures that their students and staff have access to the best resources. Working Hours :Monday to Thursday 8am-4pm, 8am-3:30pm on Fridays.Skills: Communication skills,IT skills,Organisation skills,Administrative skills,Team working....Read more...
The successful candidate will learn our portfolio of Electric Locking products and support customers such as installers and partners mostly via telephone support but also through our online helpdesk.Training Outcome:There may be an opportunity for a full time role after the successful completion of the apprenticeship.Employer Description:Every day, we help you experience a safer and more open world. As the UK’s leading supplier of door opening solutions, we provide everything from mechanical and electromechanical locks, digital door locks and smart access solutions, high-security doors, fire doors, and high-performance hardware. Right from the earliest design stage, our products are developed to meet the very highest standards for performance, safety and security, while also meeting all relevant legislation and regulation requirements for the UK and Ireland.Working Hours :Monday to Friday, 8.00am to 5.00pm (8.00am to 1.00pm on Friday).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working....Read more...
The successful candidate will be answering technical and user experience tickets through our online helpdesk as well as via the phone. They will support the software team with delivering training to our sales team and partners and learn to put together user guides and other communications. Training Outcome:There may be an opportunity for a full-time role after successful completion of this apprenticeship.Employer Description:Every day, we help you experience a safer and more open world. As the UK’s leading supplier of door opening solutions, we provide everything from mechanical and electromechanical locks, digital door locks and smart access solutions, high-security doors, fire doors, and high-performance hardware. Right from the earliest design stage, our products are developed to meet the very highest standards for performance, safety and security, while also meeting all relevant legislation and regulation requirements for the UK and Ireland.Working Hours :Monday to Friday, 8am to 5pm (8am to 1pm on Friday).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working....Read more...
The successful candidate will learn our portfolio of Access Control products and support customers such as installers and partners mostly via telephone support but also through our online helpdesk tickets. An excellent level of customer service is required, interest in hands on, installation and wiring would be ideal. All products are low voltage but an interest in Electronics would also be an advantage. Working as part of a small team in a workshop environmentTraining Outcome:There may be an opportunity for a full time position after successful completion of this apprenticeship.Employer Description:Every day, we help you experience a safer and more open world. As the UK’s leading supplier of door opening solutions, we provide everything from mechanical and electromechanical locks, digital door locks and smart access solutions, high-security doors, fire doors, and high-performance hardware. Right from the earliest design stage, our products are developed to meet the very highest standards for performance, safety and security, while also meeting all relevant legislation and regulation requirements for the UK and Ireland.Working Hours :Monday to Friday, 8am to 5pm (8am to 1pm on Friday)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Team working....Read more...
Day-to-day tasks include:
Providing first line technical support answering support queries via phone and email
Maintaining a high degree of customer service support
Taking ownership of user problems and be proactive in dealing with user issues
Logging all calls on the Councils helpdesk system
Escalating more complex calls to relevant IT Support Engineers
Acquiring and maintaining knowledge of relevant products and support issues to provide technically accurate solutions to users
This job includes duties that may require an element of physical exertion, mobility and fine motor skills
Training:Training will be mostly office based with one college day a week.Training Outcome:Once the apprenticeship has been completed, there may be opportunities to progess into an ICT role in a newly formed organisation.Employer Description:Wyre Forest DC provides a wide range of services to the residents of Wyre Forest, more details of these services can be found at the Councils website.Working Hours :Monday - Friday, ICT support lines are open 8.00am - 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience,Physical fitness....Read more...
Day-to-day tasks include:
Providing first line technical support answering support queries via phone and email
Maintaining a high degree of customer service support
Taking ownership of user problems and be proactive in dealing with user issues
Logging all calls on the Councils helpdesk system
Escalating more complex calls to relevant IT Support Engineers
Acquiring and maintaining knowledge of relevant products and support issues to provide technically accurate solutions to users
This job includes duties that may require an element of physical exertion, mobility and fine motor skills
Training:
Training will be mostly office based with one college day a week
Training Outcome:Once the apprenticeship has been completed, there may be opportunities to progess into an ICT role in a newly formed organisation.Employer Description:Wyre Forest DC provides a wide range of services to the residents of Wyre Forest, more details of these services can be found at the Councils website.Working Hours :Monday to Friday, ICT support lines are open 8.00am until 5:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience,Physical fitness....Read more...
Working alongside our experienced central team and school-based technicians, you will assist in delivering day-to-day IT support, responding to helpdesk requests, and supporting users across a range of devices and systems commonly used in Primary settings. You will also contribute to service improvements and develop your skills in line with best practice and national standards.
Main Duties and Responsibilities:
Provide first-line IT support to staff across five primary schools within the trust, both remotely and through on-site visits
Support teaching and administrative staff with day-to-day IT issues, ensuring minimal disruption to learning and school operations
Provide support to the central IT team, assisting with shared systems, services and trust-wide initiatives
Provide occasional support to other schools within the trust as required
Technical Support:
Assist in the setup, maintenance and troubleshooting of:
Windows-based desktops and laptops
Tablets and other mobile devices
Printers and peripherals
Support classroom technology, including interactive whiteboards and display panels
Provide support for VoIP telephone systems, including user setup and basic fault resolution.
Systems & Cloud Services:
Support and maintain cloud-based platforms and services, including:
Web filtering and safeguarding systems
Cloud identity and access systems (e.g. account login issues)
File storage and collaboration tools
Perform basic user administration tasks, including account creation, password resets and permissions management.
Networking & Infrastructure:
Assist with basic network support, including:
Wired and wireless connectivity issues
Device network configuration
Reporting faults to senior staff or third parties
Helpdesk & Customer Service
Log, monitor and update incidents using the trust’s IT helpdesk system, ensuring accurate records and timely resolution
Communicate clearly with users of varying technical ability, providing excellent customer service at all times
Escalate complex issues to senior IT staff in line with procedures
Deployment & Maintenance:
Assist with installation, configuration and deployment of new devices and software
Support routine maintenance tasks and updates across school systems
Help with IT projects such as device rollouts, upgrades and system improvements
Security, Safeguarding & Compliance
Follow all IT security policies, safeguarding requirements and GDPR/data protection standards
Support the safe use of technology in schools, including awareness of filtering and monitoring systems
Working Across Schools:
Travel between school sites to provide on-site technical support as required
Build positive relationships with staff across multiple locations
Health and Safety:
Liaise with premises staff and specialist contractors to ensure the safety of any IT works particularly the safe management of asbestos, working at height and electrical risks
Ensure that equipment is installed in line with relevant health and safety guidance and policies
Conduct & Professional Development:
Understand the role of safeguarding within the context of IT in schools and the wider context across the trust
Training:
Expected duration: 17 months
Apprenticeship level: Level 3
Programme: Information Communications Technician
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communications Technician Standard.
The training covers the following core occupational duties: https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2 Training Outcome:This is an excellent opportunity for someone looking to start a career in IT, gaining practical experience in troubleshooting, device setup, supporting classroom technology, and maintaining systems, while working towards a recognised Level 3 qualification.
Develop skills in:
Troubleshooting and fault finding
IT systems and infrastructure
Customer service and communication
Basic networking and security principles
Attend training, complete coursework and maintain evidence required for the apprenticeship.
Apply learning in the workplace to improve service delivery and technical capability. Employer Description:At BEP, we are committed to providing a consistent, reliable, and effective IT support service that enables both staff and pupils to access exceptional learning opportunities. This role will provide hands-on experience working within Primary school environments, helping support teaching and learning through technology. For an informal discussion about the post, please contact Matt Norman via ‘normanm@bep.ac’
Special Factors:This role will involve regular travel to schools within the Trust (and new ones that may join in the future). The reimbursement of travel costs to schools, other than the location of the central Trust office, will be as per the Trust’s travel policy. A valid driving licence and access to a vehicle (including business use insurance) is essential for the role. This job description sets out the duties and responsibilities of the post at the time when it was drawn up. Such duties and responsibilities may vary from time to time without changing the general character of the duties or the level of responsibility entailed. The Trust seeks to promote the employment of disabled people and will make any adjustments considered reasonable to the above duties under the terms of the Equality Act 2010 to accommodate a suitable disabled person. As this post meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974, all applicants who are offered employment will be subject to an Enhanced Disclosure and Barring Service Check (DBS) before the appointment is confirmed. This will include details of ALL cautions, reprimands or final warnings as well as convictions, whether “spent” or “unspent”. Criminal convictions will only be taken into account when they are relevant to the post. Working Hours :Typically, Monday to Friday 8.30am- 4.30pm, there may be some flexibility and a working pattern will be agreed with the post-holder on appointment.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Team working,Eager to learn,Positive and confident,Approachable,Genuine interest in IT....Read more...
Maintenance Assistant - Edinburgh - Salary up to £31,000 CBW have a new opportunity for an experienced Maintenance Assistant to join a leading facilities provider based in Edinburgh. Please note this position is a mobile role covering multiple sites. You’ll carry out general repairs, minor plumbing, basic joinery and electrical work. Key Responsibilities:Perform general building maintenance including plumbing repairs (e.g. fixing taps, toilets, clearing blockages).Carry out basic joinery tasks such as fitting shelves, hanging pictures, and lock installations.Assist with minor electrical tasks like changing lamps and supporting electrical installations.Monitor and supervise external contractors, ensuring compliance with RAMS and site procedures.Manage materials, supplies, and tools for ongoing maintenance tasks.Provide accurate updates on job progress to the helpdesk and scheduling teams.Assist in ensuring the building remains compliant, functional, and safe at all times.Person Specification:2–3 years’ experience in a similar multi-skilled or facilities maintenance role.Working knowledge of general maintenance, repairs, and basic plumbing/joinery/electrical skills.Comfortable using IT systems and updating maintenance records.Health & Safety awareness (CSCS card, IOSH or equivalent is desirable).Ability to problem-solve, work under pressure, and manage time efficiently.Strong team player with a proactive and professional approach.Salary & Benefits:Basic salary of £31,000.32 days holiday including bank.Generous workplace pension scheme.Training, development & progression opportunities.....Read more...
As a Trainee Service Desk Support Technician, you’ll provide first-line IT support to colleagues and be the first point of contact when they need help with technology.
You’ll learn how to identify and fix common IT issues, keep accurate records, and work with other teams to resolve more complex problems. Your role will help ensure colleagues can get back to work quickly and have a positive experience. Training Outcome:
To gain the skills and experience to start your career in IT
ICT Support Technician / Helpdesk Analyst
Senior ICT Technician or Systems Support Analyst
Network, Infrastructure, or Cyber Security roles
Specialist progression into cloud, systems administration, or software support
Progression to Team Leader, ICT Manager, or Level 4/5 digital qualifications
Employer Description:SNG (Sovereign Network Group) is one of the largest housing associations in England.
Our purpose is to provide good, affordable homes that are the foundation for a better life - and our vision is thriving communities, over generations. We provide over 85,000 homes and invest in communities across London, the South East, South West and East of England, as well as aiming to create thousands of new affordable homes every year.
Everything we earn, we reinvest so that our customers - now and in the future - have a sustainable home in a thriving community. Working Hours :Monday to Thursday, 9.00am - 5.00pm.
Friday 9.00am - 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Analytical skills,Team working,Initiative....Read more...
Facilities Assistant - Midlothian - Salary up to £31,000 CBW have a new opportunity for an experienced Fabric Engineer to join a leading facilities provider based in Edinburgh. Please note this position is a mobile role covering multiple sites. You’ll carry out general repairs, minor plumbing, basic joinery and electrical work. Key Responsibilities:Perform general building maintenance including plumbing repairs (e.g. fixing taps, toilets, clearing blockages).Carry out basic joinery tasks such as fitting shelves, hanging pictures, and lock installations.Assist with minor electrical tasks like changing lamps and supporting electrical installations.Monitor and supervise external contractors, ensuring compliance with RAMS and site procedures.Manage materials, supplies, and tools for ongoing maintenance tasks.Provide accurate updates on job progress to the helpdesk and scheduling teams.Assist in ensuring the building remains compliant, functional, and safe at all times.Person Specification:2–3 years’ experience in a similar multi-skilled or facilities maintenance role.Working knowledge of general maintenance, repairs, and basic plumbing/joinery/electrical skills.Comfortable using IT systems and updating maintenance records.Health & Safety awareness (CSCS card, IOSH or equivalent is desirable).Ability to problem-solve, work under pressure, and manage time efficiently.Strong team player with a proactive and professional approach.Own transport is required.Salary & Benefits:Basic salary of £31,000.32 days holiday including bank.Generous workplace pension scheme.Training, development & progression opportunities.....Read more...
General Manager / Front of House Manager
Commercial Property / Flexible Office SpaceLocation: BristolSalary: Competitive, to be confirmed, plus excellent benefitsJob Type: Full-time, permanentThe Opportunity
We are seeking a dynamic, service-led General Manager / Front of House Manager to take full ownership of a flagship flexible office site in Bristol. This is a high-profile, fast-paced role suited to a confident leader who can deliver exceptional client service, maintain outstanding, premium site standards and create a welcoming, professional experience for occupiers and visitors.You will lead day-to-day operations, support client retention, oversee the front-of-house experience and work closely with internal teams, suppliers and clients to ensure the site operates smoothly and commercially.Key Responsibilities
As General Manager / Front of House Manager, you will act as the key link between the operations team, on-site staff, clients and suppliers. Your responsibilities will include:Operational Management and Client Retention
Build strong relationships with existing clients to support retention, satisfaction and renewals.Oversee the full customer journey, including onboarding, IT setup, offboarding and dilapidation inspections.Handle escalated queries or complaints professionally, ensuring feedback is recorded and acted upon.Identify opportunities to generate additional revenue through meeting rooms, events and enhanced client services.Host events on behalf of the company or its clientsConduct viewings for new or potential customersLead by example and support the Front of House team to deliver a consistently professional welcome.Ensure all visitors, customers and occupiers receive a seamless, high-quality service experience.Oversee meeting room bookings, including room setup, presentation standards and AV requirements.Manage telephone enquiries and messages when required, maintaining a polished first impression.Lead, motivate and manage the on-site team, ensuring appropriate cover and high performance.Conduct regular one-to-ones, support development and address performance, disciplinary or grievance matters where required.Take ownership of recruitment, including first-stage interviews, onboarding and training.Promote a positive culture that reflects company values and supports continuous improvement.Maintain high site presentation standards through regular reviews and close liaison with the Building Manager.Manage key supplier relationships to ensure service levels are met and value is delivered.Source new suppliers where required and support the smooth running of site operations.Take overall responsibility for health and safety compliance, including staff training and annual document reviews.Manage the central helpdesk, ensuring issues are resolved quickly, professionally and with empathy.Oversee stock control, ordering and monthly bill run checks in partnership with the Finance team.Manage ad-hoc projects for the site as required.
Front of House, Reception and Guest Experience
Team Leadership and People Management
Building, Supplier and Compliance Management
Administration and Helpdesk
About You
We are looking for a proactive, polished and commercially aware manager who thrives in a customer-facing environment and takes pride in delivering excellent service.
Proven experience in a customer-facing management role, ideally with front of house or commercial responsibility.Strong experience leading, motivating and developing a team.Excellent organisation skills, attention to detail and ability to prioritise effectively.Confident communication and leadership skills, with the ability to adapt to different situations.Experience within commercial property, serviced offices or flexible workspace is highly desirable.A genuine drive to raise standards and continuously improve.A proactive problem-solver who takes ownership of challenges.Confident, approachable and professional at all times.Client-facing, with meticulous attention to personal presentation and site standards.Calm and efficient under pressure, with the ability to manage a high volume of work.Enhanced holiday plus bank holidaysBirthday leaveCompany pension schemeUniform allowanceExcellent training and career development opportunities
Key Behaviours
Benefits
Apply Now
If you are a passionate, service-led leader looking for a challenging and rewarding role, we would love to hear from you. Please apply with your CV to be considered.....Read more...
An exciting opportunity has arisen at the National Housing Federation (NHF) for a Desktop Support Engineer. The NHF is the voice of housing associations in England. We are the trade body to almost 600 housing associations, who have grown from philanthropic roots to provide 2.6 million homes to around six million people.
Key elements of the role:
Complete responsibility for the helpdesk queue. Taking ownership of all calls logged and working with ICT team members to find an effective resolution.
Installing, troubleshooting, diagnosing, maintaining, upgrading and auditing all applications, hardware and equipment to ensure optimal workstation performance.
Working with the ICT team to ensure the NHF's ICT infrastructure is effective, up to date, secure, resilient, able to support the current environment but also capable of providing for future developments in technology.
Ensuring that all systems and configuration documentation is kept up-to-date.
Training:Information Communications Technician Level 3 Apprenticeship Standard.You will also receive full training and support from the Leep Talent Apprenticeship Team to increase your skills.Training Outcome:Potential full-time position for the right candidate after completion of the apprenticeship.Employer Description:We are the voice of England’s housing associations.
Our housing association members provide homes for around six million people, and are driven by a social purpose: providing good quality housing that people can afford.
We support our members to deliver that social purpose, with ambitious work that leads to positive change.Working Hours :Monday - Friday (9:00am - 5:30pm)
Shifts TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Motivated,Can do attitude,Tech Savvy,Hardware and Software,Troubleshooting,Passion for IT....Read more...
Commercial Gas Engineer - Central Belt - Up to 50K DOE CBW have a new opportunity for a Commercial Gas Engineer will be responsible for the servicing, repair, and commissioning of a wide range of gas appliances, from light commercial units to large industrial systems. The role involves delivering high-quality work efficiently and diagnosing faults. Key Responsibilities:Service and maintain boilers, forced draught burners, water heaters, overhead radiant tubes, and warm air heaters.Identify, diagnose, and repair faults across a variety of commercial gas appliances.Commission boilers, burners, water heaters, and warm air units.Conduct testing and purging of pipework systems Participate in the on-call rota Liaise with the Helpdesk team to ensure workloads are completed and SLAs are met.Read and interpret site-specific RAMS.Work in accordance with pre-defined industry policies and guidelines. Essential Qualifications & Skills:Commercial gas qualifications: COCN1, CORT1, CIGA1, TPCP1 & 1A, ICPN1.Proven ability to service and fault-find on commercial gas appliances Strong problem-solving skills and ability to use initiative in challenging situations.Completion of an industry-standard apprenticeship.Full, clean driving license.Reliable, punctual, and flexible to support team operations.Able to work independently with limited supervision.Competent in operating handheld electronic devices.Salary & Benefits :Salary up to £50,000 DOEOT available Generous annual leavePrivate use of vanSick pay / health insurance....Read more...
Answering the telephone as a member of the helpdesk.
Raising Hard FM & Soft FM jobs.
Completing engineer timesheets.
Answering emails.
Monitoring our communal Cornwall email Box.
Cornwall Council request us to use a CAFM system called Concerto. Full training will be given by Nina Carter on how to use Concerto and how the contract works.
Training:
You will be required to attend St Austell College fortnightly, with some elements of the course being delivered online.
You will be working towards a Level 3 Business Administrator Apprenticeship Standard qualification.
This apprenticeship consists of a mixture of off-the-job training and on-the-job mentoring and development within the workplace.
Training Outcome:Upon completion of the apprenticeship, you may potentially be offered a full-time position if available. Employer Description:We design, build and maintain a vast array of buildings with our reputation built on high quality technical delivery, backed by financial robustness. We combine this technical and engineering pedigree built over the last 100 years with a growing need for energy conservation, innovation and environmental awareness. Working closely with our customers, employees and supply chain ensures we deliver value for money, effective sustainable solutions for now and the future. This extensive expertise spreads over many sectors encompassing delivery of multi-million pound one off projects, to smaller specialised dedicated facilities contracts and minor works. Our behaviours are underpinned by our vision and values unifying us together to deliver excellence for our clients.Working Hours :Monday – Friday: 08:30 – 17:00.
On a Friday you will finish at 16:30.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Support end users via telephone, helpdesk ticket system and e-mails
Office 365/Exchange console administration
Problem solving and workflow management
Set up and configuration of Smartphone devices. Ensuring users can get emails on the device, can use the Office apps and can use the mobile as a Wi-Fi hotspot
Cabling and connectivity installations
Active Directory administration: create new user accounts, amend permissions, and reset network and applications passwords
Perform various stock check requests as advised by senior’s requests
Meet and greet our user base. Perform scheduled appointments and tasks
To meet all learning commitments of the apprenticeship as directed by your line manager, the apprenticeships manager or the learning/training provider. Assigned qualifications and an end point assessment must be completed. This can include presentations, portfolios, units of assessment and exams
The Apprentice will carry out their duties and any ad hoc requests that come from the Senior or Officers, with accuracy and professionalism
Carry out hardware inspections and repairs as and when required
Training:Information Communications Technician Level 3.
An apprenticeship includes regular training with a college or other training organisation.
At least 20% of your working hours will be spent training or studying.Training Outcome:Upon successful completion of the apprenticeship, there the possibility of a full-time role available for a hard-working apprentice, and potential to specialise in areas such as cyber security, networking or provisioning.Employer Description:Advanced IT provides ICT solutions for schools, or the concept of advanced information technology, which includes skills like cloud administration, cybersecurity, and software development.Working Hours :Monday - Friday, 8am till 4pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative....Read more...
Provide a professional customer point of contact for all enquiries to recruitment and resourcing
Assist with advertising of jobs and promotion of the advertising function to generate additional income for the service
Provide a helpdesk service for managers and customers on all aspects of the recruitment systems
Maintain electronic files and databases, ensuring council policy, including GDPR, is adhered to
Work with colleagues in the team to collaborate and support each other, and make improvements to current ways of working
Conduct administration duties, including pre-employment checks
Receive training to be able to undertake additional duties as required, commensurate with the level of the job
Training:Successful completion of this apprenticeship gives you an accredited Business Administration qualification at Level 3.
Workplace Learning
Provided with a 1:1 Tutor
Delivery- Virtual interactive workshops
Training Outcome:
At the end of the apprenticeship programme, it is anticipated that you will be employment ready, and will be given the opportunity to apply for any available permanent employment opportunities within the service and across the council
Employer Description:Calderdale Metropolitan Borough Council is the local authority of the Metropolitan Borough of Calderdale in West Yorkshire, England. Calderdale is set in the beautiful South Pennines in West Yorkshire, a vibrant Metropolitan Borough, and an active part of Leeds City Region. With a career move to Calderdale Council, you will find a meaningful way to contribute. You will also make a real difference to others. With over 600 services, we offer a wide variety of roles. So, you can use your skills and experience to help others and make Calderdale a better place for everyone.Working Hours :Monday- Friday, 9.00am to 5.00pm. Flexible working hours, including home-working (subject to the needs of the role).Skills: Communication skills,Organisation skills,Customer care skills,Administrative skills....Read more...
Take all incoming support calls (Support Queue), 3CX will ring agents with the lowest call count first to ensure call answering is balanced
Log tickets for each call and record all time spent on issues within the ticket (ensure the correct contract is selected for each ticket)
Provide daily updates to clients on any issues raised that are not fixed on first contact (unless otherwise agreed with the client)
Monitor your Task Board daily
Escalate to Second Line when necessary
Attend weekly helpdesk meeting
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:We are empowering businesses with cutting-edge technology and expert support. From managed services to cybersecurity, we've got your IT needs covered.Working Hours :Days and shifts to be confirmed.Skills: IT skills....Read more...
Take, log and progress tickets on the helpdesk system
Routine, planned and reactive maintenance IT equipment and peripherals across the client base, including cleaning
Hardware and software repairs in a workshop facility
Carry out network documentation and reporting
Diagnose and resolving faults on IT equipment
Refer serious technical and support problems to senior staff and the appropriate technical/support facility, to ensure the quick resolution of faults
Install software and hardware including the updating of drivers and antivirus software
To record and update requests for support and maintenance with feedback to requestors regarding progress
Provide support for Server based operating systems, desktop and office 365
Attend relevant courses in respect of professional development of ICT knowledge
Undertake small local projects and participate in larger projects under direction
Always maintain confidentiality in respect of customer-related matters and to prevent disclosure of confidential and sensitive information
To be familiar with the requirements of Data Protection legislation and to ensure compliance with it
To undertake any other duties of a similar level and responsibility as may be required
Training:
ICT (Information Communications Technician) Level 3 apprenticeship Standard
You will also receive full training and support from the Just IT apprenticeship team to increase your skills
Your training will include gaining a Level 3 IT qualification
Training Outcome:
Career progression opportunities
Potential full-time position after successful completion of Apprenticeship
Employer Description:Driving Success Through Technology Customer focused IT Support, Cyber Security and Communications solutions, from one of the UK’s leading Managed Service Providers.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Creative,Patience....Read more...
Answer incoming support calls in a professional and helpful manner
Log, categorise and prioritise incidents and service requests accurately
Provide first-line fixes for common user issues
Follow agreed processes and knowledge articles to resolve tickets efficiently
Escalate issues to the appropriate team when a first-line fix is not possible
Keep users updated on the progress of their tickets
Assist with basic event management activities, including reviewing alerts
Maintain accurate records within the ticketing system
Support the End User Team with day-to-day operational tasks
Learn and develop technical knowledge through hands-on experience, training and mentoring
Deliver good customer service and represent the Operations department positively
Any other duties reasonably required by your line manager
Training:Remote learning, around 3 days per month.Training Outcome:We have a clear track record of promoting apprentices into 1st Line Helpdesk roles on completion of their apprenticeship. Employer Description:We’re experts in solving complex business problems through intelligent and secure IT implementation that protects and transforms organisations, helping them to grow. We embrace innovation and drive change, bringing new ideas, new technologies and new ways of thinking as a trusted IT partner. With 26 years of experience, we partner with companies across the public and private sector to deliver data centre, cyber security, cloud, data and analytics, network services and managed services solutions. Our highly accredited and experienced engineering teams combined with our strategic relationships with partners such as Microsoft and Cisco, mean that our customers trust us to simplify the complexity of IT and deliver benefits that make them more agile, competitive and resilient. Our vision is a world in which technology makes lives easier, society fairer and our planet greener.Working Hours :The role will operate Monday - Friday on a two-shift rotation, covering 7.00am - 3.30pm and 10.30am - 7.00pm as required.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working....Read more...
Assist with any facilities-related service issues ensuring they are resolved quickly and satisfactorily (and calling the relevant vendors or support services as needed) and taking responsibility for ensuring any ongoing matters are escalated
Assist with all incoming requests via the facilities helpdesk, logging and tracking issues across the London office, escalating issues to the Facilities Coordinator or Senior Facilities Manager as appropriate
Support updates to the London office Building Management System (BMS) to help maintain a comfortable and consistent temperature across the workspace
Assist with scheduling and coordinating onsite maintenance teams and external contractors to carry out repairs and maintenance work
Assist with London facilities related invoices via Chrome River. Liaising with Accounts Payable where necessaryAssist with the onboarding and offboarding for all staff on OfficeSpace, Keynius locker system, and Ground Transportation Platforms (Uber, GETT Taxi, and Addison Lee) for the London office
Assist the Facilities Coordinator, Senior Facilities Manager, and Senior Office Administrator to ensure the iNet pages for the London office are up to date and current
Assist the Facilities Coordinator and Reception Team with the weekly London Office bulletin
Assist with site health and safety, including acting as a First Aider and Fire Warden when required (full training will be provided)
Training:
The role will follow a structured apprenticeship programme. As this is an apprenticeship, the role will be based on 80% working hours and 20% off the job learning time
This role will be a 17-month fixed term contract, based on the duration of the apprenticeship
Training Outcome:
The Apprentice will complete a Level 3 Business Administration Apprenticeship, providing a strong foundation and head start in their career
Employer Description:At Goodwin, we deliver unprecedented client value through a unique combination of industry knowledge, legal excellence, and business advisory expertise — all powered by our high-performance culture.Working Hours :Monday to Friday, 9.30am- 5.30pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative....Read more...
The Digital Support Technician will:
Assist in the operation of the Trust Helpdesk service and ticket queue, ensuing the timely response and resolution of support jobs
This will include responding to support requests via phone, electronically and in-person
Assist to deploy, support and maintain the full life cycle of the Trust’s hardware including Windows Laptops, iPads and Chromebooks. This will include arranging and liaising with repair agents and 3rd parties for equipment repairs
Liaise with the Trust reprographics provider(s) to arrange repairs for school printers
Work with the Trust ICT Manager and schools to encourage the effective use of IT throughout the Trust
Contribute to general housekeeping duties within the Trust ICT team
Training:
You will be working towards a Level 3 Apprenticeship Standard in Digital Support Technician
This apprenticeship consists of a mixture of off-the-job training and on-the-job mentoring and development within the workplace
You will be expected to attend Cornwall College St Austell on a weekly basis, with additional attendance if functional skills are required
Training Outcome:
Possible full time role on offer upon completion of apprenticeship
Employer Description:Crofty Education Trust is a group of eighteen schools, working as one, serving the communities of West Cornwall. Our purpose is to give our children the best possible start in life, to unlock possibilities and enable them to make choices about their future. Driven by our values we are engaged in a restless pursuit of excellence, creating the highest quality learning for staff and children alike. By “working as one” we have created a culture of shared responsibility for all children in our schools. Sharing resources enables us to maximise opportunities, innovate and pursue equity for our learners.Working Hours :Ideally 9.00am - 3.00pm (6 hours a day) Days to be confirmed. 38 working weeks a year.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
Your key tasks will include:
The initial contact for all subcontractor jobs, actively pursuing updates and confirmation dates through telephone calls and emails. Maintaining a record of all details in a spreadsheet and the internal system
Updating internal system with job progression and completion data for jobs
Managing all department PPM works. Planning these jobs with the client and dealing with compliance certificates
Generating purchase orders and contracts
Answer incoming calls to the business/helpdesk and action accordingly
Aiding in the upkeep of the office email inbox, which includes logging jobs and quotation requests as necessary
Assisting in office procedures and functions
Generating client invoices up to the value of 1k
Training:As an apprentice, you will have the opportunity to study the following through this apprenticeship:
Apprenticeship in Business Administration Level 3
English and maths if required
Training Outcome:This is the first step in a path to become a FM professional and take further qualifications and training to become a team leader or manager in your future career path.Employer Description:We are a property and facilities business turning over around ten million pounds a year with a growth plan to take us to twenty million pounds a year. We deliver facilities services, planned preventive maintenance, building refurbishments, new builds and extensions, new roofs and disaster recovery for floods and fire damage.
We are proud of our people and inspire the highest standards of work and customer service for our clients no matter what the challenge. As part of our service administration team, you would be taking calls from a client with a broken window, an electrical socket with no power to a major gas leak all that need an emergency response. Then supporting the business delivers these solutions.Working Hours :Monday to Friday, 08:00 to 17:00, with one hour lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Good Knowledge of MS Office....Read more...
