Helpdesk Administrator – Newcastle Area – FM Service Provider CBW Staffing Solutions are currently seeking an experienced Helpdesk Administrator to join our client’s team on a permanent basis. This position is site-based in the Newcastle area and offers an excellent opportunity to join a leading Facilities Management company that prioritises career progression and employee development. This is a fantastic opportunity for an organised and proactive FM Administrator looking for a new challenge within a fast-paced, client-facing environment. Package:Salary up to £28,000 per annum (DOE)Monday – Friday, 08:00am – 17:00pm (Fully office based)Overtime paid at 1.5x / 2.0x21 days annual leave plus bank holidaysCompany pension schemeGenuine career progression opportunitiesResponsibilities:Manage daily reactive and planned requests via CAFM system/helpdeskLiaise with Contract Manager and Service Delivery/Mobilisation Manager to allocate works to contractorsAct as key point of contact for allocated client, providing updates, handling queries, and issuing quotations via client portals and CAFM systemLiaise with engineers to confirm scope of works and produce reports/quotationsSource and order parts/materials from suppliers where requiredRaise Purchase Orders via CAFM system and sign off contractor invoicesMonitor contractor performance against SLAsProvide administrative support including filing, scanning, document control, and maintaining shared drivesReview weekly schedules to ensure efficient allocation of resources and skill setsEscalate incomplete planned/reactive works to managementPrepare and issue data for monthly reportingUpdate WIP reports weekly and assist with month-end financial packsRequirements:Previous experience in a Facilities Management helpdesk or similar administrative roleStrong organisational skills and ability to manage workload independentlyClient-focused and professional communication skillsComfortable working in a fast-paced environmentIf you are an experienced FM Helpdesk Administrator looking for a new opportunity in the Newcastle area, please apply with your CV and contact details.....Read more...
Resolve assigned IT helpdesk calls
Assist with all channels of communication into the helpdesk (phone, email, web portal)
To ensure that accurate, up-to-date information is maintained on all support ticket and the customer is informed on progress at regular intervals
Provide cover for the helpdesk between the hours of 7.30am to 5pm
Attend relevant meetings as required
Build a good rapport with all helpdesk customers
Perform hands-on fixes at desktop level, including installing and upgrading software, installing hardware and configuring systems and applications
Apply diagnostic utilities to aid in troubleshooting
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Greater Manchester Academies Trust (GMAT) is a multi-academy Trust which currently provides nursery, primary and secondary education in North Manchester, at the Manchester Communication Academy (MCA) and Manchester Communication Primary Academy (MCPA). We also provide associate leadership and management support to Collyhurst Nursery, a Local Authority maintained nursery and Children’s Centres.Working Hours :Days and shifts to be confirmed.Skills: IT skills,Customer care skills....Read more...
Helpdesk Administrator – FM Provider – Maidstone, Kent – Up to £30,000 per annum Are you an experienced FM Administrator looking for your next opportunity? Do you want to expand your experience within a growing Facilities Management environment? This is an excellent opportunity to join an established FM provider based in Maidstone, Kent on a Permanent basis. You will be part of a busy, fast-paced team supporting day-to-day facilities operations, where your organisational skills and attention to detail will be highly valued. Hours of Work / Details:08:00am – 17:00pmMonday to Friday (Office Based)Up to £30,000 per annumPermanent role Key Responsibilities:Handling incoming and outgoing calls to support the facilities function in a professional mannerManaging and maintaining the FM Helpdesk inboxScheduling reactive maintenance call-outs and prioritising urgent requestsReviewing jobs logged throughout the day and allocating tasks to Engineers accordinglyRaising and processing purchase orders and supporting invoice administrationIssuing and closing both planned preventative maintenance (PPM) and reactive maintenance visitsAccurately inputting and updating data within the CAFM systemAssigning tasks via CAFM (Concept or similar system)Raising corrective maintenance tasks following completed PPM visitsSupporting Office and Contract Managers with general administrative dutiesResponding to queries from engineers, clients, and managementOrganising daily workload to ensure service level agreements are met Requirements:Previous Helpdesk experience within Facilities Management/Construction Strong general administrative backgroundWorking knowledge of CAFM systems (Concept or similar)Confident IT skills including Microsoft OfficeStrong communication and organisational skillsMust Drive - Parking on Site Interested? Please send your CV to Stacey at CBW Staffing Solutions for more information or to apply. We look forward to hearing from you!....Read more...
Contract Support – Canary Wharf – Up to £40,000 per annum Are you an experienced Contract Support professional looking for your next challenge within Facilities Management? If so, this could be the ideal opportunity for you. We are currently recruiting for an experienced Contract Support to join a well-established Facilities Management company based in Canary Wharf. This role supports one of the company’s key contracts, delivering a consistently high standard of service within a fast-paced FM environment. The Role The successful candidate will have a proven background in Facilities Management and Contract Support. You will play an important role in the day-to-day operation of the contract, working closely with the Helpdesk Manager and wider FM team. Your responsibilities will include helpdesk coordination, contract administration, financial support, and stakeholder communication, ensuring the smooth delivery of services across the site. Hours & DetailsMonday to Friday8:00am – 5:00pmPermanent positionSalary up to £40,000 per annumHybrid working (1 day working from home)Location: Canary WharfImportant: Candidates must have previous experience in a similar Contract Support role and be available to start immediately. Responsibilities & DutiesAct as the first point of contact for Facilities Management enquiries via phone and email, providing a professional and responsive service.Manage and monitor the FM Helpdesk inbox, ensuring all reactive and planned maintenance requests are logged, tracked, and closed accurately.Schedule and coordinate reactive maintenance and helpdesk call-outs, allocating work to engineers in line with priorities and SLA requirements.Open, update, and close jobs on CAFM systems while maintaining high levels of data accuracy and compliance.Review incoming jobs throughout the day and allocate work accordingly to ensure efficient workflow management.Raise, process, and track purchase orders in line with financial and contractual procedures.Process and reconcile supplier invoices, matching against purchase orders and completed works while resolving any discrepancies.Monitor and manage Work in Progress (WIP), chasing outstanding works, approvals, and financial closures to support accurate cost reporting.Issue and close planned and reactive maintenance visits, ensuring works are financially and operationally completed.Support contract financial administration, including cost tracking, accruals, and month-end reporting.Raise corrective maintenance tasks following PPM completion to maintain service continuity.Liaise daily with engineers, subcontractors, and management teams to progress works and resolve issues.Support Office and Contract Managers in the administration and delivery of contractual objectives.Respond to internal and external queries in a timely and professional manner.Organise and manage workload effectively to ensure operational and financial tasks are completed within required timescales. RequirementsProven experience in a Contract Support rolePrevious experience working within Facilities ManagementStrong general administration and organisational skillsExperience using CAFM systems Interested? If you are interested in this opportunity, please send your CV to Stacey at CBW Staffing Solutions.....Read more...
AV Desktop / Helpdesk Support Engineer – I am looking for a seriously good technically proficient Guru in the world of AV, supporting integrated AV systems. You will need to have the ability to diagnose system faults remotely and come up with new and ingenius way to fix issues. You will be able to communicate in a professional manner to clients on the phone / remotely to help through any problems that arise and have experience with call logging / ticketing systems. You will effectively manage your time to make sure all tickets are completed to match agreed SLAs. End user clients will be in the blue chip corporate world. You will also be supporting a team of av field service engineers where you will be the go to person to help them find a solution to any issue. If you have the relevant AV knowledge that encompasses the below please send your CV asap.
Crestron control / switching
Audio DSP, Audinate Dante QSC Q-SYS
Installation, Integration, Commissioning, Support, Service, Maintenance, desktop
Lighting, sound, audio
VC Poly, MTRs, Teams, Zoom
Boardrooms, Meeting rooms, Learning spaces, Auditoria, Corporate AV
IT networks, Cisco, Draytek, Microsoft
Logitech, Yealink, Neat, Bose
YOU MUST BE LIVING IN THE UK AND ALLOWED TO WORK HERE LEGALLY AND SHOW A CLEARLY DEFINED SKILL SET WITHIN THE CV
AV A-V A/V AUDIOVISUAL AUDIO-VISUAL AUDIO/VISUAL VIDEOCONFERENCE VC MTR POLY ZOOM TEAMS SUPPORT MAINTENANCE FIX HELPDESK DESKTOP MICROSOFT IPTV SHURE CRESTRON EXTRON CONTROL SWITCHING BERKS BERKSHIRE BUCKS BUCKINGHAMSHIRE BUCKS SURREY LONDON....Read more...
Working on the helpdesk and dealing with incoming/outgoing calls, emails and webchats
Connecting customers network and devices via VPN
Fixing configuration issues
Dealing with software and hardware issuesPassport Resets, Multi Factor Authentication, Antivirus Checks
Set up network Devices eg Networks new users, phones laptops.
Upgrade RAM , routers , switches, printers
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a level 4 qualification.Employer Description:Concorde Cloud Solutions Limited, part of the Concorde Technology Group – one of the UK’s leading technology services and support providers – is looking for an enthusiastic and driven IT Support Apprentice to join their expert team. With over 18 years of experience delivering innovative cloud technology, managed IT services and dedicated support solutions to businesses across the UK, they help their clients Connect, Communicate and Collaborate with confidence.Working Hours :Monday - Friday. Rota: 8.00am - 6.00pm, 9.00am - 4:30pm, or 9.00am - 5:30pm.Skills: Communication skills,IT skills,Attention to detail,Logical....Read more...
Provide initial support to customers via phone, email, and remote tools
Log, diagnose, and resolve technical issues for users
Assist in managing hardware and software installations, upgrades, and troubleshooting
Work closely with experienced technicians to develop technical and customer service skills
Training:Delivery model:
Work-based training with your employer
Day release during term time (approximately 1 day a week for 1 year)
Approximately four on-site assessment visits per year
Level 2 Functional Skills in maths and English (7 days at college for each, if required) Off the job training will count for at least 6 hours a week of an apprentice’s time at work
Qualifications included:
Level 2 Functional Skills in English and maths
Level 3 Information Communications Technician Apprenticeship
End Point Assessment:
Work based project and presentation
Portfolio based interview
Training Outcome:
Once qualified, the apprentice will become a member of the helpdesk team where we have a 1st, 2nd or 3rd line
Depending on the desire and qualities of the individual, paths to the Technical Consultancy team are also open after helpdesk experience
Employer Description:At Bluespires, we pride ourselves on doing things differently. Our focus is on creating an environment where everyone, including our clients, team, community, and the environment, is treated with utmost consideration. We believe that our team is the cornerstone of our success. By prioritising continuous training, personal development, and recognition, we ensure that our team members grow both professionally and personally. A healthy work-life balance and tangible career advancement opportunities are integral to our commitment. Join us and become part of a supportive and enjoyable work culture where you matter.Working Hours :Monday - Friday, 09:00 - 17:30Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative....Read more...
Key duties include, but are not limited to:
Supporting business users via incident and service requests, both internally and in co-managed helpdesk systems, working with ICG’s support vendors.
Primary hands-on support for users at head office location.
On and off boarding of staff, including hardware setup and deployment (Windows environment, Active Directory/Azure hybrid environment, Microsoft 365).
Updating data across various systems, working with the entire IT department to keep data consistent and up to date.
Physical network equipment upgrades across our estate to migrate to the latest generation, working with and supporting the Infrastructure manager on site.
Testing configuration and security changes to deploy into the business.
Training:Information Communications Technician Apprenticeship Level 3.
The ICT apprenticeship will enable you to provide quality support to internal or external customers and troubleshoot system issues to keep your organisation running at all times.
This apprenticeship has two routes:
The Support Technician role is based around resolving system user queries and faults in a helpdesk environment. Support Technicians rectify or escalate faults rapidly to reduce the impact to their customer.
The Network Technician role is usually desk-based but may involve visits to client's premises to resolve issues. Network Technicians may be installing networked IT systems, including cabling and hardware, or cloud services to support expansion and better network services.
Our Information Communications Technician apprenticeship programme integrates six modules of technical training with work-based projects. This ensures that learning and skills are directly applied to the apprentice’s role, and maximises the time used as part of off-the-job training.
The modules include:
Networking Essentials.
Cloud Services.
Mobile and Operating Systems.
Technology and Business.
Scripting and Automation.
EPA Readiness Training.
For each module, learners benefit from attending small, scheduled Live Online classes taught by a subject matter specialist, combined with additional online learning that can be completed at their own pace. Each of our live classes are interactive and involve lots of practical discussion, giving learners quality time both with tutors and industry peers to spark new ideas and get new perspectives. Learners get practical lab time to hone their skills and learn from each other, as well as their tutor.
An apprenticeship has to be relevant to the job you are undertaking, and you must dedicate time to off-the-job training, as well as completing knowledge, skills and behaviours associated with your apprenticeship.Training Outcome:Possibility of a full-time role upon completion.Employer Description:The Inn Collection Group are a hospitality business founded in the North East over 15 years ago and now have a strong presence across Northern England and Wales, with a desire to expand further.The ICG story has been one of success and expansion, with a unique 'pubs with rooms' offer, we strive to give our customers the best of both worlds.Working Hours :37.5 hours, days and times to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills....Read more...
Contract Support – Up to £35,000 per annum Location: Finsbury Park, LondonType: Permanent | Full-time | Office-based We are currently recruiting for a highly organised and proactive Contract Support to join a thriving and fast-growing contract based in Finsbury Park, London. This is a brilliant opportunity to become part of a welcoming, close-knit team within a well know FM Service Provider that genuinely values its employees and fosters a collaborative and supportive work culture Role Details:Working Hours: Monday to Friday, 08:00am – 17:00pmLocation: Office-based, LondonSalary: Up to £35,000 per annumContract Type: PermanentTeam Culture: Friendly, inclusive, and team-focusedEnvironment: Fast-paced and professional with opportunities for growthKey Responsibilities:Act as a first point of contact for Facilities Management enquiries via phone and email, ensuring a professional and responsive service.Manage and monitor the FM Helpdesk inbox, ensuring all reactive and planned maintenance requests are accurately logged, tracked, and closed.Schedule and coordinate reactive maintenance and helpdesk call-outs, allocating work to engineers in line with priorities and SLA requirements.Open, update and close jobs on CAFM systems, maintaining high levels of data accuracy and compliance.Raise, process, and track purchase orders, ensuring adherence to financial and contractual controls.Process and reconcile supplier invoices, matching against purchase orders and completed works, and resolving any discrepancies.Monitor and manage Work in Progress (WIP), chasing outstanding works, approvals and financial closures to support accurate cost reporting.Issue and close planned and reactive maintenance visits, ensuring works are financially and operationally completed.Support contract financial administration, including cost tracking, accruals and month-end reporting processes.Raise corrective maintenance tasks following PPM completion to ensure continuity of service delivery.Liaise daily with engineers, subcontractors, and management teams to progress works and resolve issues.Requirements:Experience in Facilities Management (FM) or a similar fast-paced operational environmentStrong background in administration, finance processing, or procurementConfident in raising POs, managing quotes, and invoicingIT-literate with the ability to quickly learn and adapt to new systemsExcellent organisational skills, attention to detail, and the ability to multitaskStrong communication and problem-solving abilitiesA proactive, solutions-driven mindset What We Offer:Competitive salary up to £35,000 per annumBe part of a growing, long-term contract with genuine career development potentialSupportive and friendly team environment with ongoing trainingWork with a reputable, family-owned business that truly values its people Interested? If you’re an experienced Contract Support looking to take the next step in your career with a stable, supportive company, we’d love to hear from you. Please send your CV to Claire Hutchins at CBW Staffing Solutions for more information or to apply. We look forward to hearing from you!....Read more...
Respond to Helpdesk requests remotely and on-site
1st Line - Help desk calls - taking help desk calls; logging and tracking calls
Installation of hardware and software
Carry out network documentation and reporting
Assisting technical team with maintenance tasks and installs
Training:
Information Communications Technician Level 3 Apprenticeship Standard
Bi-weekly live training sessions delivered remotely by your ICT Tutor
Training Outcome:
We are looking to offer full-time employment upon successful completion of the apprenticeship
We believe in developing our talent internally and have a clear and personalised progression route for each of our employees which is reviewed annually
Employer Description:Pebble IT is a growing IT Services Provider, working with all types of organisations across many different business sectors.
Our services are geared around the specific needs of our customers ensuring everything we do is focused around improving business IT and performance.Working Hours :Monday to Friday
8:30am to 5:00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Reliability,Maturity....Read more...
Provide first-line technical support to staff at our Hospices and retail outlets
Respond to IT support requests via phone, email, and in-person, ensuring timely resolution
Troubleshoot hardware, software, and network issues to ensure minimal disruption to operations
Assist with the setup and maintenance of IT equipment and systems
Creation and updating of IT Helpdesk processes and procedures
Provide end user training on hardware and software applications
Maintain accurate records of support requests and resolutions in our ticketing system
Collaborate with team members to improve processes and enhance service delivery
Training:
Information Communications Technician Level 3
One day per week study day
Apprentices are supported with employer site visits every 3-4 weeks
Training Outcome:Could lead to a permanent position.Employer Description:At Dougie Mac we are recruiting employees to join our rapidly growing team. We currently have over 400 employees who work together to provide exceptional care and support to patients and their families in North Staffordshire and Stoke-on-Trent.Working Hours :37.5 hours a week (office based) 9am - 5pm, 5 days over 6 days. Exact working days and hours TBCSkills: Communication skills,IT skills,Organisation skills,Customer care skills....Read more...
Main duties of the job:
Resolution of all helpdesk calls from Cardea end-users and subsequent logging and maintenance of electronic database.
To undertake a variety of system administration duties in relation to the electronic purchase order system which will include user setup, profiles, branch / delivery setup and template maintenance, etc.
To facilitate product returns, credits, invoice queries and carriage charges.
The post holder will be part of a team which provides an effective and efficient purchasing service to CDD Services, CDDFT, TEWVFT & OFT stakeholders including the appropriate sourcing and purchasing of low value goods/services.
Participating in stakeholder user groups to support the achievement of VfM for CDD Services stakeholders.
Works within standard operating procedures/work instructions and relevant Policies and Procedures.
Works closely with all procurement, purchasing and materials management staff within CDD Services.
Training:Training will take place in the workplace.Training Outcome:On successful completion of the apprenticeship, a position will be available within the organisation subject to performance.Employer Description:CDD Services provides procurement services and systems to a number of NHS organisations including County Durham and Darlington NHS Foundation Trust. CDD Services Systems Support Team is responsible for the provision of an effective, efficient and professional procurement system and information service to all stakeholder organisations.Working Hours :Hours – 37.5 pw.
Flexible Working arrangements.
Days and times to be confirmed.Skills: IT skills,Administrative skills....Read more...
Providing front-office helpdesk support to end-users of the councils ICT systems
Responding to user enquiries and providing technical support to resolve issues
Troubleshooting software and hardware problems and providing solutions
Installing and configuring computer hardware and software.
Maintaining and updating technical documentation and knowledge bases
Escalating complex issue to higher-level support teams where necessary
Keeping support systems up to date and ensuring assets are properly accounted for
Training:
Blended/online learning
The apprenticeship combines workplace learning with structured training, culminating in an End-Point Assessment that includes a project with report, presentation, and professional discussion
Upon successful completion, apprentices receive a Level 3 qualification and are eligible for professional recognition on the Register of IT Technicians
Training Outcome:
This is a great entry-level role which could lead to further training and/or various progression paths
Employer Description:This is an exciting time to join us here at Arun. We have high ambitions for this organisation, and all staff play a key and active part in delivering our vision, values, and objectives. We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability.Working Hours :Monday to Friday, between 8.00am to 5.30pm on a rota basis.Skills: IT skills,Organisation skills,Customer care skills,Team working,Creative....Read more...
You’ll provide technical support across hardware, software, and networks, helping our clients keep their systems running effectively.
Key Responsibilities:
Provide Level 1 and Level 2 technical support to clients across hardware and software systems
Diagnose, troubleshoot, and escalate technical issues where needed to Level 3 engineers
Maintain accurate documentation and provide user-friendly guides or support materials
Communicate effectively with clients and suppliers to deliver timely solutions.Collaborate with internal teams to ensure high-quality service delivery
Collaborate with internal teams to ensure high-quality service delivery
Occasionally work outside standard hours when required for urgent issues or project work
Training:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position
Employer Description:HelpDesk Heroes are a team of experienced technical and security specialists delivering proactive, reliable, 24/7 business IT services to clients globally and across the UK.
Our services range from complete managed IT solutions to flexible remote support.
We manage critical IT infrastructure, including servers, storage, backup & disaster recovery, IT security, and web services. We work with businesses of all sizes, from micro-businesses to medium-sized enterprises.Working Hours :Monday - Friday, 9.00am - 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working,Initiative....Read more...
Logging, categorising, and prioritising support tickets via our PSA system
Providing first-line remote support for Windows PCs and laptops
Supporting Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
Assisting with password resets, account setup, and user onboarding
Device builds and configuration (Windows, Intune enrolment)
Basic troubleshooting of printers, connectivity, and Wi-Fi issues
Assisting with antivirus and endpoint security monitoring
Supporting backup systems and basic restore requests
Escalating more complex issues to second and third-line engineers
Maintaining accurate documentation
Providing excellent customer service to clients
Training:Digital Support Technician Level 3.Training Outcome:
Second Line Support Engineer
Helpdesk Team Lead
Specialist roles in Cybersecurity, Cloud (Microsoft 365/Azure), Networking, or Systems Engineering
Industry certifications (Microsoft, CompTIA, Cybersecurity, etc.)
Employer Description:Ctrl Networks Ltd is a North East based Managed Service Provider (MSP) delivering comprehensive IT support, cybersecurity, cloud services, structured cabling, telecoms, and web/software development to businesses across the region. We specialise in proactive managed IT services, Microsoft 365 solutions, cybersecurity protection, backup and disaster recovery, and consultancy-led systems design. Our goal is to act as a long-term technology partner to our clients, helping them operate securely, efficiently, and with confidence. Working Hours :Monday to Friday, 8:45am - 5:00pm (with 1-hour lunch break)
Office-based in South Shields, with occasional supervised site visits.Skills: Communication skills,Attention to detail,Organisation skills,Team working,Creative,Initiative....Read more...
Respond to helpdesk queries via phone, email, or ticketing system
Diagnose and troubleshoot hardware/software issues
Escalate complex issues to higher-level support teams (2nd/3rd line)
Assist with setting up and configuring new IT equipment (PCs, printers, routers)
Apply software updates and security patches
Monitor antivirus and backups
Help users understand and use software tools
Set up new user accounts and permissions (e.g., Active Directory, Microsoft 365)
Training:Advanced Level Apprenticeship in IT Digital Support Technician consisting of:
Level 3 Apprenticeship in IT Digital Support Technician
Level 2 Functional Skills in Mathematics (if applicable)
Level 2 Functional Skills in English (if applicable)
You will be required to attend a half-day session at the Training Centre per week where you will work towards any functional skills (where needed) that are required, alongside enhancing your IT knowledge and capabilities. Additional off the job training will also be required as part of the apprenticeship.Training Outcome:After the apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education. Employer Description:Established in 2000, Ability IT are a leading player in business to business IT support and Telecoms across our region and beyond and have built up a vast client list ranging from SME’s through to large corporates.Working Hours :Monday to Friday, 8:00am - 5:00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Logical,Team working,Initiative....Read more...
EPOS ExecutiveLocation: Milton Keynes Salary: £35,000-£38,000 We are looking for an organised and detail focused EPOS Executive to join a fast paced commercial team. This role plays a key part in maintaining and supporting EPOS systems across the business, ensuring pricing, stock, promotions and system data are accurate and up to date.You will work closely with operations, suppliers and internal teams to ensure EPOS systems run efficiently while supporting commercial initiatives and marketing campaigns.Key Responsibilities:
Process EPOS requests and system updates within agreed timescalesAdd and amend EPOS data within head office systemsMaintain accurate records of all requests and changes via the helpdesk systemComplete EPOS checklists with a high level of quality and detailUpdate and maintain stock items, price keys, promotions, security settings and web setup across EPOS platformsSet and manage applicability dates and timings for products and promotionsReport EPOS system faults to suppliers and support the resolution processAssist with the EPOS rollout of marketing campaigns and promotionsEnsure pricing, product specifications and supplier details remain accurate and up to dateRun and analyse required monthly sales reports
Experience:
Previous experience administering Zonal EPOS systemsStrong working knowledge of Microsoft 365, particularly Excel and formulasExcellent organisational and planning skillsStrong attention to detail and accuracySolution-focused with strong problem-solving abilityHigh level of professionalism, confidentiality and integrity
....Read more...
Commercial Gas Engineer - Central Belt - Up to 50K DOE CBW have a new opportunity for a Commercial Gas Engineer will be responsible for the servicing, repair, and commissioning of a wide range of gas appliances, from light commercial units to large industrial systems. The role involves delivering high-quality work efficiently and diagnosing faults. Key Responsibilities:Service and maintain boilers, forced draught burners, water heaters, overhead radiant tubes, and warm air heaters.Identify, diagnose, and repair faults across a variety of commercial gas appliances.Commission boilers, burners, water heaters, and warm air units.Conduct testing and purging of pipework systems Participate in the on-call rota Liaise with the Helpdesk team to ensure workloads are completed and SLAs are met.Read and interpret site-specific RAMS.Work in accordance with pre-defined industry policies and guidelines. Essential Qualifications & Skills:Commercial gas qualifications: COCN1, CORT1, CIGA1, TPCP1 & 1A, ICPN1.Proven ability to service and fault-find on commercial gas appliances Strong problem-solving skills and ability to use initiative in challenging situations.Completion of an industry-standard apprenticeship.Full, clean driving license.Reliable, punctual, and flexible to support team operations.Able to work independently with limited supervision.Competent in operating handheld electronic devices.Salary & Benefits :Salary up to £50,000 DOEOT available Generous annual leavePrivate use of vanSick pay / health insurance....Read more...
Software Support Analyst – Southampton (hybrid working)
Up to £41k
Our client is a leading software provider specialising in innovative solutions for business and finance processes. They are seeking a Software Support Analyst to join their team on a permanent basis. This is an exciting opportunity to work in a small, highly capable team, supporting a range of clients and helping deliver software solutions that make a real difference to their operations.
In this role, you will provide support across 1st–3rd line tickets/issues, ensuring timely and effective resolution. You will also play a key role in implementing software changes and fixes into both hosted and customer environments. The company is very customer-focused and delivering excellent service and client satisfaction is a top priority.
Key Responsibilities:
• Provide 1st–3rd line support to clients, troubleshooting and resolving a variety of technical issues
• Assist in the implementation of software changes and updates in hosted and client environments
• Escalate issues appropriately in line with SLA requirements, always maintaining a strong focus on customer satisfaction
• Collaborate with a small, skilled team to share knowledge and ensure smooth day-to-day operations
Requirements:
• A strong analytical thinker who thrives on solving complex problems
• Previous experience as a Support Analyst, able to hit the ground running
• Strong SQL skills and a solid general helpdesk/support background
• Experience with financial or business systems is highly beneficial
• Technically adept, able to troubleshoot complex issues beyond basic support
• Working knowledge of Windows Client Server Operating Systems and a good understanding of general IT infrastructure
• Any bespoke software support experience would be an advantage
Competitive salary up to £41,000 plus many other attractive benefits.
Ability to WFH 3-4 days per week once passed probation.....Read more...
The successful candidate will be working within the technical services side of our business; Testing, configuring and fault finding on a huge range of technology related hardware. Ideal candidate should have some basic knowledge and more importantly a keen interest in laptops, desktop PC’s, Apple hardware and server technologies
Typical roles and responsibilities include:
1st line support & helpdesk
Desktop PC and Laptop software builds and imaging
Testing and fault finding of various IT and Audio Visual Hardware
Providing Hard Drive / Solid State disks erasure and destruction techniques and processes
Erasing and configuring network infrastructure hardware
Auditing and logging IT and Audio Visual Hardware
Maintaining stocks of equipment
Following in-house procedures from start to finish
Training:
Level 3 Information Communications Technician Apprenticeship
Functional Skills in maths and English if required
Blended on/off the job training and location to be confirmed
Training Outcome:
Full-time employment is expected once the apprenticeship is complete
Further training opportunities with Higher Level Apprenticeships are also available
Employer Description:The employer we are working with is a prestigious, managed service provider who specialise in Print, IT and Communications for SMEs to international businesses and education providers. Working closely with clients to ensure they receive the best product and service for them at the best price.
They adopt a consultative approach and will, through a unique ‘efficiency path’ process, help understand exactly where a business is positioned. They achieve this through benchmark performance testing within the four pillars that encompass our TASC value.
Technology – Account Management – Service – CostWorking Hours :Monday- Friday, 9.00am- 5.00pmSkills: Communication skills,IT skills,Customer care skills,Problem solving skills,Logical,Team working....Read more...
The successful candidate will be working within the technical services side of our business; Testing, configuring and fault finding on a huge range of technology related hardware. Ideal candidate should have some basic knowledge and more importantly a keen interest in laptops, desktop PC’s, Apple hardware and server technologies
Typical roles and responsibilities include:
1st line support & helpdesk
Desktop PC and Laptop software builds and imaging
Testing and fault finding of various IT and Audio Visual Hardware
Providing Hard Drive / Solid State disks erasure and destruction techniques and processes
Erasing and configuring network infrastructure hardware
Auditing and logging IT and Audio Visual Hardware
Maintaining stocks of equipment
Following in-house procedures from start to finish
Training:
Level 3 Information Communications Technician Apprenticeship
Functional Skills in maths and English if required
Blended on/off the job training and location to be confirmed
Training Outcome:
Full-time employment is expected once the apprenticeship is complete
Further training opportunities with Higher Level Apprenticeships are also available
Employer Description:The employer we are working with is a prestigious, managed service provider who specialise in Print, IT and Communications for SMEs to international businesses and education providers. Working closely with clients to ensure they receive the best product and service for them at the best price.
They adopt a consultative approach and will, through a unique ‘efficiency path’ process, help understand exactly where a business is positioned. They achieve this through benchmark performance testing within the four pillars that encompass our TASC value.
Technology – Account Management – Service – CostWorking Hours :Monday- Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Logical,Team working....Read more...
Configure and set up new IT devices for customers (both remotely and on-site)
Support business servers, networks, and cloud environments
Manage and maintain Microsoft 365 and Active Directory environments
Monitor systems through RMM tools, including backup and cybersecurity alerts
Diagnose and repair IT hardware
Answer incoming support calls and provide friendly, professional technical assistance
Training:Why choose our Network Engineer Level 4 apprenticeship?
Our Network Engineer Level 4 apprenticeship is perfect for learners who are fresh out of an IT education or already employed in the tech sector and looking to take the next step. The Network Engineer Level 4 apprenticeship programme concentrates on modern network infrastructure, advanced connectivity and advanced security. This enables learners to develop and enhance technical skills, and ensure that they have the technical grounding needed to become a skilled Network Designer, Systems Engineer or Network Administrator.
QA’s Network Engineer Level 4 apprenticeship programme enables the apprentice to:
Get equipped with the advanced technical skills needed for the role
Learn the core networking and server administration skills required to support a traditional on-premise, cloud or hybrid network
Dive deep into the management of networks, exploring network hardware and software, network services and routing protocols
Get immersed in technical content designed around real skills, aligning to and relevant to employers and the market
Combine online learning live event training and on-the-job experience to develop real world skills using cutting-edge technology
Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Our client is a trusted provider of professional IT services, supporting businesses with:
IT support & helpdesk services
Server & network infrastructure
Microsoft 365 & Azure solutions
Cybersecurity & backup
Cloud hosting
Web services
Remote monitoring & management…and more!
Working Hours :Monday to Friday, 8am – 5pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,UK driving licence....Read more...
The Role
Providing technical IT support
Hardware diagnostics and repairing machines
Software support
Telephone and virtual assistance
Technical projects, including meeting clients and delivering onsite time with the team
General tech support
Role Requirements
Professional, friendly approach with keen IT interest
Punctual and good attention to detail
Excellent written and verbal communication skills
Good troubleshooting/problem solving skills
Keen interest to learn and develop
Task Management Skills
Confident and willingness to learn
Ability to ask good open questions
Training:During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as:
Data Security
Hardware & Software
Computer Networking and so much more.
You will undertake the ground-breaking Professional Apprenticeships Information Communications Technician Level 3 qualification. Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.
The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about:
Cloud & Mobile Technologies
Technical Problem Solving
Advanced-Data Security
Computer Networks
IT Communication & much more.
These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.Training Outcome:There is the potential for this role to become permanent following successful completion of the apprenticeship for the right candidate.Employer Description:This is an incredible opportunity to work for a busy IT helpdesk, learning to work as part of a technical team from experts in their field. Working Hours :This role is Monday to Friday and full training will be provided as part of an Advanced IT Apprenticeship.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
You will be trained to carry out a blend of Planned Preventive Maintenance (PPM), reactive repair work, and emergency response. It is hands-on, varied, and perfect for someone who loves problem-solving and wants to develop great technical skills.
Key Responsibilities:
As an apprentice, you will learn how to:
Carry out electrical PPM tasks following set engineering schedules
Maintain systems to maximise efficiency, safety and reliability
Follow engineering and health & safety standards, including HASAWA
Maintain accurate documentation and quality assurance records
Respond to reactive maintenance and helpdesk requests as part of a dedicated team
Assist with diagnoses of electrical faults across the site
Gain understanding of controls for heating and ventilation systems
Support repair work on lighting, distribution boards and electrical components
Participate in monthly site meetings
Provide clear reports on work completed and system performance
Work collaboratively with other trades on site
Carry out duties that support the wider contract and service growth
You will also learn to respond confidently to call-outs, breakdowns and emergencies, building real resilience and technical independence.Training Outcome:
Full-time position within the company for the right candidate. Past apprentices have been promoted and gone into higher roles within the company
Employer Description:As an apprentice, South West Apprenticeship Company Limited, the Flexi Job Agency (FJA) will employ the successful candidate on behalf of this employer. 99% of our apprentices gain full-time employment with their host organisation after completing their apprenticeship or they have progressed onto higher qualifications. The experience and knowledge you gain, plus the relationships you develop, make it easier to progress quickly.Working Hours :This role involves shift work:
4x Day shifts (12 hours 15mins)
6x Days off
4x Night shifts (12 hours 15mins)
4x Days off
3x Days and 3x Nights in a row (all 12 hrs 15mins)
4x Days off. Shifts to be confirmed.Skills: Communication skills,Organisation skills,Team working,Commercial Awareness,Risk Management,Adaptability,Drive for Excellence,Motivated,Customer Focus....Read more...
Fire & Security Engineer - Glasgow - Salary up to £40,000 DOE CBW are looking for an experienced Fire & Security Engineer. You will be responsible for carrying out Planned Preventative Maintenance (PPM), Reactive Maintenance and extra works/emergencies in accordance with the contract requirements on Fire & Security Systems within Glasgow and surrounding areas. Key Responsibilities:Carry out installation, planned preventative maintenance (PPM), servicing, and reactive maintenance of Fire & Security Systems in accordance with scheduled programmes and industry standards. Diagnose faults efficiently and respond promptly to breakdowns, call-outs, emergency situations, and helpdesk requests, coordinating initial actions to minimise downtime and disruption.Liaise proactively with clients, internal teams, and specialist subcontractors to coordinate works, maintain service standards, and ensure all contractual obligations are met.Ensure strict adherence to engineering standards, onsite Quality Assurance procedures, company policies, and Health & Safety legislation, including compliance with HASAWA requirements.Maintain accurate and up-to-date documentation, service records, and reports relating to maintenance activities, system performance, and equipment status.Manage workload effectively, prioritising tasks to meet service level agreements and client expectations while supporting other trades where required.Contribute to contract development by identifying opportunities for system upgrades, replacements, and additional project works.Undertake additional duties as reasonably required to support the effective delivery and growth of the contract.Person Specification:Minimum of 3 years’ industry experience in the installation, maintenance, fault diagnosis, and rectification of Fire & Security Systems.Fully qualified through a recognised Fire & Security Apprenticeship (or equivalent) with relevant certification to evidence competency in fire alarm systems.Strong working knowledge of current fire and intruder alarm standards and regulations, with a clear understanding of industry compliance requirements.Experienced in both IP and analogue CCTV systems.IPAF trained and holder of a valid Chapter 8 ECS card (CSCS/ECS certification as required).Full, valid UK driving licence.Health and Safety trained, with thorough knowledge of site safety procedures and compliance standards.Salary & Benefits:Salary up to £40,000 DOECompany Van & Fuel card provided24 Days plus statutory bank holidaysCompany pension ....Read more...
