We are looking to recruit an Helpdesk Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.
As an Helpdesk Apprentice your main roles and responsibilities will include:
• Becoming a valued part of the IT Support team• Learning how to provide technical support• Assisting in customer projects and support activities as skills allow• Gaining on the job experience and being able to utilize the skills you have gained over the duration of your apprenticeship• Helping the existing staff, and the other sub-contractors partnered with, to deliver IT support services to clients• Learning how to handle telephone support calls as well as incoming helpdesk emails • Managing the helpdesk system, ensuring all calls are handled within appropriate timescales• Working on resolving the first line support where capable and working with more experienced staff to help resolve more complex issues or referring to second/third line support staff where necessary • Updating company systemsTraining Outcome:Venture 1 has a history of employing graduate apprentices into Full Time roles.Employer Description:We strive to deliver ethical, innovative, inclusive IT to our customers, with exceptional levels of skill, service, and quality, and in a manner that intrinsically supports sustainability, protecting the future of our wonderful planet.
Venture 1 Consulting was established in London in 2000, and has been helping businesses deliver innovation and efficiencies through the use of fit-for-purpose technology solutions ever since.Working Hours :Monday - Friday (Between 08:00 and 18:00)Skills: Communication skills,IT skills,Attention to detail,Team working....Read more...
Temporary Helpdesk Assistant - Hatfield, Hertfordshire - Up to £12.50 per hour Are you an experienced Helpdesk Assistant looking for a new challenge?Do you have a background in facilities management? If so, we’d love to hear from you! CBW is currently recruiting for a Helpdesk Assistant role with a well-established FM service provider based in Hertfordshire. In this role, you'll be responsible for typical Helpdesk Assistant duties, including Placing orders for planned maintenance and minor works as required Hours/details Monday to Friday 08:00am to 17:00pmImmediate start!Temporary contract - 9 months £12.50 per hour Key duties & ResponsibilitiesAnswer, screen and transfer inbound phone calls emails, portal requests, to our helped desk Distribute tasks from the help desk to the relevant facilities teamClose tasks down after completion by the facilities team Coordinate office moves with PA/ secretarial teamsGeneral clerical duties including photocopying, fax and mailingMaintain electronic and hard copy filing systemRetrieve documents from filing systemHandle requests for information and dataResolve administrative problems and inquiriesSchedule and coordinate appointments and travel arrangements for facilities move teamsOpen, sort and distribute incoming invoicesMaintain office supply inventoriesCoordinate maintenance of office equipmentCoordinate and maintain records for parking and petty cash RequirementsAt least 3 years in the maintenance industry.Must be confident as you will be dealing with customer issuesKnowledge of Scheduling Engineers daily routes.Knowledge of scheduling systemsMust be able to invoiceKnowledge of raising purchase ordersGood communication skills as will be dealing with engineers & clients.Send your CV to Brooke at CBW Staffing Solutions for more information.....Read more...
Engineering Administrator - City of London - £41,600 per annum Are you an experienced Administrator specilaising within Engineering and M&E services? Our client is looking for the perfect candidate to join their amazing company, located in a trophy building in the City of London. If so please read on...Exciting opportunity for an experienced Helpdesk Administrator to work for an established Facilities company based in Dartford. The company provides maintenance for one of their leading contracts in the area and always aspires to provide a first class service. The successful candidate will have a proven track record of working within Facilities Management. Your main duties will consist of helpdesk, day to day administration tasks, working closely with the Helpdesk Manager chasing documentation/Invoices and answering calls and emails.Hours/details:Monday to Friday9am to 5pm Permanent position £41,600 per annum Important – Must have previous experience working in the role above and be able to start immediately.Responsibilities & Duties:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.Open and close jobsTo review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportChasing and liaison dailyRaising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilled Requirements:Senior Contract Support ExperienceExperience in FMGeneral AdministrationCAFM knowledge ....Read more...
We are looking to recruit an Helpdesk Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.
As an Helpdesk Apprentice your main roles and responsibilities will include:
- Becoming a valued part of the IT Support team
- Learning how to provide technical support
- Assisting in customer projects and support activities as skills allow
- Gaining on the job experience and being able to utilize the skills you have gained over the duration of your apprenticeship
- Helping the existing staff, and the other sub-contractors partnered with, to deliver IT support services to clients
- Learning how to handle telephone support calls as well as incoming helpdesk emails
- Managing the helpdesk system, ensuring all calls are handled within appropriate timescales
- Working on resolving the first line support where capable and working with more experienced staff to help resolve more complex issues or referring to second/third line support staff where necessary
- Updating company systems.
You will be working towards an Information Communications Technician Level 3 Qualification over the course of 15 months.Training:Information Communications Technician Apprenticeship L3 including Functional Skills in Maths and EnglishTraining Outcome:Our clients have a successful history of developing apprentices, and currently have 11 employees who are 'ex-apprentices' in a variety of roles. For technical, this would include moving in to 2nd line technical roles, project management or field roles. They see this as an investment in the future of the business, and is very much based on the desire to employ the apprentice in a full-time role once graduated.Employer Description:Trusted Technology Partnership is proud to be consistently recommended by our customers.
With over 25 years of experience in delivering exceptional IT services, we provide the best support with our fully NHS accredited, ITIL compliant, and ISO best practice 24/7 support desk. Our flexible approach means we can tailor our services to provide you with a fully managed service, or just some overflow capacity to assist you through a particularly busy period.Working Hours :Monday to Friday between the hours of 7:30am and 5:00pmSkills: Team Working,Organisation Skills....Read more...
Assist with all channels of communication into the helpdesk (phone, email, web portal)
To ensure that accurate, up-to-date information is maintained on all support ticket and the customer is informed on progress at regular intervals
Provide cover for the helpdesk between the hours of 7.30am to 5pm.
Attend relevant meetings as required
Build a good rapport with all helpdesk customers
Perform hands-on fixes at desktop level, including installing and upgrading software, installing hardware and configuring systems and applications
Apply diagnostic utilities to aid in troubleshooting
Training:Training schedule has yet to be agreed. Details will be made available at a later date. Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:• Learn on-premise and cloud-enabled technologies and services• Learn technical content that aligns to and is relevant to employers and the market• Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification• Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Employer Description:Greater Manchester Academies Trust (GMAT) is a multi-academy Trust which currently provides nursery, primary and secondary education in North Manchester, at the Manchester Communication Academy (MCA) and Manchester Communication Primary Academy (MCPA) . We also provide associate leadership and management support to Collyhurst Nursery, a Local Authority maintained nursery and Children’s Centres.Working Hours :All details will be confirmed at interviewSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Non judgemental....Read more...
Provide a 1st line IT support through numerous channels of communication including email, telephone, internal requests and automated alerts
Troubleshooting issues and logging them in the company ticket system.
To ensure all support requests and incidents via any inbound channel are properly understood and recorded on Autotask.
Ensure the in-house operating systems are fully maintained in an accurate manner on all work received, updated or completed
Escalate relevant and more complex work to the 2nd Line Helpdesk Technicians
Undertake simple maintenance tasks for monitored systems
To proactively contact and chase customers until a resolution has been achieved or the issue is escalated.
Prepare Customer Hardware ready for use such as building/configuring customer pcs, servers or printers
Installing Software and building computers for customers.
Take on ad hoc project work as directed by the IT Helpdesk Manager
Training:Information communications technician Level 3 training:
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Training Outcome:On successful completion of your Apprenticeship, the company aim to offer you a full time Helpdesk Technician role with Salary Increase and a clear Career Progression and Training Plan to progress you over the years into expert areas and/or management level IT. Employer Description:Everything Tech are an award-winning Managed IT Service Provider. They help Companies of all sizes do amazing things with Technology. They support over 4500 users across nearly every industry all over the Country and are a Microsoft Gold Partner specialising in Microsoft’s Modern Workplace shift in transforming businesses IT.
Based in the heart of Manchester City Centre.
The company are in some of the Trendiest & Modern Offices in Manchester.Working Hours :All details will be confirmed at interviewSkills: Communication skills,IT skills,Team working,Non judgemental....Read more...
Helpdesk Operator - Dartford, Kent - FM provider - Up to £12 per hour CBW are currently looking for a Helpdesk Operator to be based in Dartford, Kent to work with one of their key clients. The successful candidate will look after a mobile portfolio and their day to day duties will include scheduling engineers diaries and all aspects of Finance. Hours of Work / Details:07:00am to 16:00pm Start date 22nd November until 31st January 2025Monday to FridayFull time in office Key Duties:Raising Quotes for client portfolioRaising Purchase Orders and placing orders for engineers, sub-contractorsCompleting all paperwork for monthly billingSupervision of all WIP for the Contract portfolio ensuring that invoices are produced in a timely manner.Compiling month end billing, inclusive of sales invoices + closure of WIPEnsuring all client files are maintained accurately and kept up-to-dateProcessing timesheets / job sheets / expenses weeklyProducing monthly payroll including labour / on call and expenses reportMaintaining engineer on call rotaMaintenance of E-log books – Online portal for PPM plannerPositively respond to both internal and external customers through effective communication and personal accessibility, while optimising contract performanceEnsuring that all documentation is received from Sub-contractors with regards to Health & Safety and Company Legislation.Requirements:Experience working in a fast paced environmentGeneral administration experienceIT proficient Please send your CV to Brooke at CBW Staffing Solutions for more information.....Read more...
Onsite Support and Installation:
Assisting with onsite hardware installations
Supporting onboarding projects
Setting up laptops and desktops and hardware
Testing the effective working of onboarded client’s equipment
Helpdesk Support and Administration:
Answering helpdesk calls and logging support tickets
Assisting with troubleshooting issues
Directing unresolved issues to the next level of support.
Researching of new technologies
Any ad hoc duties given by other members of the team
Training:
Information Communications Technician (L3) Apprenticeship Standard
BTEC Level 3 Diploma in Professional Competence for IT and Telecoms Professionals
BTEC Level 3 Diploma in ICT Systems and Principles
Training will take place as a mixture of within the workplace and through remote delivery of teaching.
You will be provided with one day a week in order to focus on your apprenticeship duties, e.g. producing evidence for your portfolio.Training Outcome:To transition into a qualified member of the team, with the potential to undertake further qualifications towards CPD as you progress through your career. Employer Description:Zhero is an established international IT Managed Services and System Infrastructure provider who is offering an IT apprenticeship position, operating from our London office.Working Hours :Monday to Friday 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Patience,Ability to work under pressure....Read more...
Job Title: Health, Safety, and Wellbeing Administrator Location: Horndean, Portsmouth (2 days per week on-site) Salary: £12.83 PAYE / £16.60 Umbrella Contract: Temporary, 9 months Hours: Full-time
About the Role We are looking for an enthusiastic Administrator to join our Health, Safety, and Wellbeing team for a 9-month period. This is a great opportunity to contribute to a motivated and supportive team environment, where you’ll play an important role in supporting various health and safety functions. Your tasks will range from assisting with projects and managing the Health and Safety helpdesk to organizing health surveillance appointments and liaising with our Occupational Health Provider. You will also support our Eye Care Voucher programme and manage non-complex accident and incident reports. We’ll provide you with the training and support needed to succeed in this role, working in a friendly and encouraging environment. Key Duties and Responsibilities
Project Support: Collaborate on health and safety projects, contributing to ongoing team initiatives.
Health Surveillance: Organize and schedule health appointments, ensuring timely and efficient management of our health surveillance program.
Helpdesk Management: Manage the Health and Safety helpdesk, addressing routine inquiries and providing administrative support.
Eye Care Program: Support the administration of our Eye Care Voucher programme, liaising with team members as required.
Incident Management: Handle non-complex accident and incident reports, following up as needed.
About You If you’re a people person, have a good working knowledge of Microsoft applications, a willingness to learn, and the ability to work independently, we would love to hear from you. Your work will require a commitment to delivering excellent service, supporting both team members and external contacts. Key Requirements:
Strong interpersonal skills and customer-focused attitude
Competency with Microsoft applications and other database systems
Ability to work on your own initiative while being part of a collaborative team
Willingness to work on-site in Horndean two days a week, midweek, to collaborate directly with our Health Advisor and Admin Assistant (specific days can be discussed at the interview stage)
Who We Are Abri is one of the UK’s largest housing providers, managing over 50,000 homes and serving 114,000 customers across 36 local authorities. We’re committed to delivering safe, sustainable, and high-quality homes, and we’re deeply invested in supporting the communities we serve. With plans to invest £689 million in building safety and energy efficiency, and deliver 10,000 affordable homes by 2030, we’re driven by a mission to create communities where everyone can thrive. Our regional approach allows us to deliver services tailored to local needs, connecting closely with customers and partners alike.....Read more...
Construction Technical Support Assistant - Renewable Energy - £27,000 - £30,000 DOE Due to continued growth with this renewable energy client they have an additional requirement for a Technical Support Assistant to work within a heating installation team. This position will be office based. Ideally you will have knowledge within the heating industry but working closely with the Technical Manager you will be provided with training and development within this area. Hours of work: Monday - Friday 09.00 - 16.30 (37.5 hour week) Duties & Responsibilities:Overseeing the heating installation helpdeskReceiving incoming calls from customers who have had recent heating installations Troubleshooting any issues and resolving problems Diagnosing faultsTo be considered: Have good technical knowledge within the heating industry Open to training and development both office and field base to learn about the industryExcellent customer service experience Good administration skills and IT skills ''....Read more...
Role responsibilities include:
Commissioning of IT equipment: Laptops, Workstations, Servers, Tablets and Mobile Devices
Coordinate and file build sheets are completed in full and signed-off
Provide Tier 1 IT support to Agile-TS customers in-line with the agreed SLA’s
Effective use of the telephone to receive incoming support-calls and outgoing to close-calls
Logging of Open Support Tickets using the company CRM system via the Helpdesk Manager
Ensure all support issues are logged and progressed in a timely manner (while supervised)
Escalate support calls to Tier 2 & 3 technical engineers
Build relationships with engineers to raise skill and knowledge levels to enable a self-help approach
On-Site Support:
Attending customer site to investigate and fix IT Support calls (while supervised)
Conduct effective and efficient housekeeping activities on the customer’s site (while supervised)
Training:
The apprentice will be working towards the Level 3 Information Communications Technician Apprenticeship Standard
College attendance will be at the Colchester Institute - Colchester Campus one day per week during term time
Training Outcome:Future potential prospects include:
1st Line IT Support Technician
2nd Line IT Engineer
Helpdesk Technician
Workshop/Commissioning Engineer
Employer Description:Agile Technical Solutions is an IT Consultancy and IT Support Company servicing the needs of our valued clients and customers. The company was founded in 2010 by MD_Nick Baines who, after working for a number of years in the IT industry formed a relationship and an understanding as to what it really takes to provide a premium IT service to businesses. The name Agile came from the idea that the Company could be flexible and able to adapt to the individual needs of our customers.
With this understanding came a vision and an ethos to find the right IT solutions for the right business reasons. We believe in investing time to get to understand our customers businesses in order to provide effective IT solutions both now and moving towards the future.
We aim to get the very best from current systems and use our knowledge of new and proven innovations to improve IT capability, business efficiency and security.Working Hours :Monday to Friday 08:30 - 17:30 with a one-hour lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Patience,Positive can do attitude,Enthusiastic,Keen to learn and engage,Reliable transport,A sense of humour....Read more...
Key Responsibilities:
Provide first-line technical support to clients via phone, email, and helpdesk ticketing system
Diagnose and troubleshoot basic IT issues, escalating more complex problems to 2nd or 3rd line support as necessary
Support users with hardware, software, and network problems, VoIP related queries and problems
Assist in managing and maintaining user accounts, passwords, and permissions
Perform basic setup and configuration of computers, printers, and other peripherals and Install and configure software, ensuring licensing compliance
Maintain accurate and up-to-date documentation of incidents and resolutions in the helpdesk system
Maintain and create internal documentation and customer knowledge-base documentation
Provide excellent customer service, ensuring client satisfaction
Training:Why choose our Azure Cloud Support Specialist apprenticeship?The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowershellTools and technologies learned
Learners will learn to use:
Microsoft Azure
Microsoft 365
Windows 10
AWS
Linux
PowerShell
Training Outcome:90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
What We Offer:
Comprehensive on-the-job training, including shadowing more experienced team members and attending technical workshops
Support with IT-related qualifications
A friendly and supportive work environment with opportunities for career growth
Exposure to a wide range of IT systems and real-world technical issues
The opportunity to work with a variety of clients from different industries
Employer Description:We are a small but dynamic Managed Service Provider (MSP) offering IT support to a variety of clients across multiple sectors. We pride ourselves on delivering excellent customer service and innovative solutions to help our clients succeed.Working Hours :All details will be confirmed upon interview.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Non judgemental,Have used Office 365,Have used Active Director,Used Windows operating systems....Read more...
Provide 1st line support via the helpdesk
Support customer's queries and issues
Respond to IT tickets accordingly and efficiently
Support with hardware and software issues
Training:Full training and support will be provided by your workplace mentor and from the Baltic team. You'll be working towards a Level 3 Information communications technician apprenticeship standard, including Functional Skills if required.
Training Outcome:Opportunity for progression upon completion of the apprenticeship for the right candidate.Employer Description:Network Ltd. specializes in IT and Software Development, providing services such as business-level IT support, meticulous IT system management, customized software solutions, and engaging website development.
This role is your gateway into the fast-paced IT industry, allowing you to expand and refine your skills while working toward an industry-recognized qualification. Network Ltd. serves as the perfect launchpad for your career, offering an exceptional environment for growth and success.Working Hours :Monday – Friday 9:00 AM – 5:30 PMSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Team working....Read more...
2nd Line Engineer
3 month initial contract £300 - £325 p/d (inside IR35)
Full time onsite in London
IT department within a leading construction engineering business seeking a highly proactive and analytical service desk engineer for initial 3 month contract. Responsibilities include logging of tickets and managing through to resolution (both hardware and software), and installation and configuration of new hardware, software, and services. You must have a solid understanding of helpdesk responsibilities, procedures, policies, and workflows and be able to work effectively under pressure.You’ll require experience supporting the following:
Windows OS Support (Windows 10)
Active Directory and Office 365 Admin
Microsoft Teams
Supporting anti-virus products (not Crowdstrike in this case...)
Ideally an understanding of web gateway filtering.
An understanding of networking concepts including support of VPN’s
Experience working on a service desk / management and prioritization of ticket queues. Experience working with ServiceNow would be beneficial although is not a requirement.
....Read more...
Provide 1st line support via the helpdesk
Support customer's queries and issues
Respond to IT tickets accordingly and efficiently
Support with hardware and software issues
Training:Full training and support will be provided by your workplace mentor and from the Baltic team. You'll be working towards a Level 3 Information communications technician apprenticeship standard, including Functional Skills if required.Training Outcome:Opportunity for progression upon completion of the apprenticeship for the right candidate.Employer Description:Network Ltd. specializes in IT and Software Development, providing services such as business-level IT support, meticulous IT system management, customized software solutions, and engaging website development.
This role is your gateway into the fast-paced IT industry, allowing you to expand and refine your skills while working toward an industry-recognized qualification. Network Ltd. serves as the perfect launchpad for your career, offering an exceptional environment for growth and success.Working Hours :Monday – Friday, 9:00 AM – 5:30 PMSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Team working....Read more...
Deliver technical support and guidance to staff and students
Collaborate with the Senior IT Services Technician to escalate IT issues promptly.
Efficiently log tasks on the IT Helpdesk to ensure swift resolution.
Diagnose and resolve first-line IT issues.
Install and support classroom technology, including docks and casting devices.
Set up new devices like Surface Pros, PCs, laptops, and iPads, while installing necessary software.
Manage user accounts and permissions on network resources
Maintain printers and manage consumables, logging issues and placing orders as needed.
Training:
Full training and support will be provided by your workplace mentor and the Baltic team.
Training Outcome:
Opportunity to progress upon completion of the apprenticeship.
Employer Description:At St. Columba's College, there not just about education; there about fostering innovation and excellence. The college is renowned for its rich history and commitment to holistic development, providing a supportive atmosphere for both staff and students.Working Hours :Monday to Friday, 9.00am to 5.00pm (1-hour unpaid lunch).
Occasionally, flexibility in working hours will be required for dedicated IT support for school event.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Team working....Read more...
Provide critical IT support for state-of-the-art systems installed in hospitals across the country
Assist users through the helpdesk, troubleshooting and resolving issues via the IT ticketing system
Configure software for operating theatre technologies and ensure all systems run smoothly
Troubleshoot and resolve hardware issues, ensuring minimal downtime for essential medical equipment
Test and integrate complex devices and components in hospital environments
Work closely with servers and network systems, ensuring seamless integration and support
Training:
Information Communications Technician Level 3 Apprenticeship Standard
Training Outcome:
Upon completion you may be offered a full-time position
Employer Description:Jones AV are at the forefront of advanced integrated theatre and medical training facility delivery in Europe. From delivering Europe’s most advanced Anatomical Dissection Lab at Trinity College in Dublin, to the world’s first 4K integrated operating theatre at Oslo University hospital, to bringing the first 4K integration to the UK at Spire Manchester, plus consistently winning the InAvation awards for world best healthcare Audiovisual solutions.Working Hours :Monday - Friday, 9.00am - 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Patience,Passion for IT....Read more...
Providing 1st line helpdesk support to customers in line with SLAs
Conducting password resets and setting server permissions
Providing initial support for tech queries
Troubleshooting technical issues
Installing, testing and maintaining hardware such as laptops, firewalls, desktops, switches and networks
Training Outcome:
There may be an opportunity for a fill time job role upon completion
Employer Description:Calling all aspiring IT Technicians… we have the perfect opportunity for you!
Blowfish Technology are on the hunt for the next IT Support Apprentice to join their rapidly growing team! The Blowfish Technology Team are all fully qualified PC Technicians with a range of qualifications from Microsoft System Engineers to Cisco Certified Professionals, they really do promote personal development in the workplace!
As an apprentice, you will be tasked with providing 1st line support to customers, troubleshooting technical issues, installing, testing, and maintaining hardware and much more. You will be immersed in all things IT! Supported by the Managing Director who has a track record of successful apprentices as well as a specialist coach from Baltic Apprenticeships, you will have access to industry expert knowledge throughout your apprenticWorking Hours :Monday to Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Patience....Read more...
Junior Administrator - Dartford, Kent - £22,000 per annum - Perfect for School Leavers! Are you a school leaver looking for your first Office based role as an Administrator? If so please read on...Exciting opportunity for an Administrator to work for an established Facilities company based in Dartford. The company provides maintenance for one of their leading contracts in the area and always aspires to provide a first class service. Hours/details:Monday to Friday8:30am to 17:30pm Permanent position £22,000 per annumResponsibilities & Duties:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.Open and close jobsTo review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportChasing and liaison dailyRaising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilled ''....Read more...
To provide an effective and efficient IT service for the efficient conduct of the Beacon Multi-Academy Trust
Server, network, Mac and PC (laptops and desktops) support
Creating and updating documentation and processes
Maintenance and management of IT hardware on a day to day basis
Software support and troubleshooting
Backup management, including data restoration
Creation and management of user accounts using Active Directory
Logging issues and tickets using a Helpdesk System
Liaising with second and third line support to resolve issues • Prompt response and resolution of support calls
Training:This apprenticeship is delivered as a day release, please make sure you can travel to both the employer and college.
Level 3 Informations Communication Technician Apprenticeship Standard
Behaviour, Skills and Knowledge
Training Outcome:
There is an opportunity to secure a permanent position after successfully completing the apprenticeship
Employer Description:Our open culture ensures that all Trust staff and students are motivated and supported to develop their own skills, supporting each other to be their very best to provide an exceptional educational experience.Working Hours :Monday - Friday, 8.00am - 4.00pmSkills: IT skills,Attention to detail,Communication skills,Organisation skills,Administrative skills....Read more...
Fabric Engineer - FM Service Provider – Temp - BatterseaA Fantastic opportunity to work for a leading FM Service Provider situated in Battersea. Hours of workMonday to Friday08:00am - 17:00pmImmediate Start£19 - £20 per hourOn going, potentially till the end of December Key duties & ResponsibilitiesAbility to deliver excellent customer serviceTo undertake basic “Fabric duties” which would include touching up paintwork, tightening hinges, install/repair blinds, changing locks , making minor repairs to cabinets, desks, and putting together small equipment like chairs etc.To undertake some plumbing activities including but not limited to clearing blockages, attending to burst pipes, replacing components, servicing systems etc.Liaising with the contract management teamInvestigating complaints and taking appropriate actionEnsuring feedback is provided to the helpdesk on the progress of M&E jobsRequirementsA proven track record in commercial building maintenanceAn understanding of most building fabric duties (Plumbing, Painting, Carpentry, Basic Electrical, etc)Good communication skillsHealth & Safety experienceBasic PC literacy, (Microsoft Word, Excel, Internet, smartphone use)Ability to deliver excellent customer serviceSelf-motivation with the ability to manage tight time constraints and prioritise workloadAt the start of the position, the duties will be 70% painting and 30% fabric. To be successful in the role, you would need to have done a lot of painting in previous jobs. Please send your CV to Katie at CBW Staffing Solutions for more information.....Read more...
General Manager – London – up to £70k – Soft Facilities ManagementThis is a fantastic opportunity to join an established FM provider in a brand-new role which will run day to day operations across one of their biggest and most prestigious contracts.Company benefits:
Above market salary and package on offerGreat progression opportunities available with this national companyAn open forum for involvement in how the offering moves forward where ideas and input are valued
About the role:This Soft FM contract covers all service streams and has a well established and dedicated team in place. It will be the General Manager’s responsibility to oversee day to day operations across all departments including retail catering, cleaning, portering, security, pest control, linen, and helpdesk services. The General Manager will report into the Contract Director and will be instrumental in helping deliver the contractual obligations whilst surpassing the client expectations.Ideal General Manager:
Management experience within soft FM with a focus on cleaning and catering.Financial understanding and P&L management along with experience developing budgets.Excellent client relationship skills.Proven experience developing and implementing strategies to improve customer experience.
If you are keen to discuss the details further, please apply today or send your cv to Paris at COREcruitment dot com....Read more...
Resolution of all helpdesk calls from Cardea end-users and subsequent logging and maintenance of electronic database.
To undertake a variety of system administration duties in relation to the electronic purchase order system which will include user setup, profiles, branch / delivery setup and template maintenance, etc.
To facilitate product returns, credits, invoice queries and carriage charges.
The post holder will be part of a team which provides an effective and efficient purchasing service to CDD Services, CDDFT, TEWVFT & OFT stakeholders including the appropriate sourcing and purchasing of low value goods/services.
Participating in stakeholder user groups to support the achievement of VfM for CDD Services stakeholders.
Works within standard operating procedures/work instructions and relevant policies and procedures.
Works closely with all procurement, purchasing and materials management staff within CDD Services.
Training:
Level 2 Customer Service Practitioner qualification
Training is delivered in the workplace
Training Outcome:
The expected career progression would be into an administrative role within the NHS, either band 2 or band 3 position
Employer Description:Synchronicity Care Ltd (SCL) trading as CDD Services is a wholly owned subsidiary of County Durham and Darlington NHS Foundation Trust and exists to add value to the organisation by providing high quality Estates, Facilities and Procurement services.Working Hours :Monday - Friday, shifts or times to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Team working,Initiative,Patience,PC and keyboard skills....Read more...
Junior Helpdesk Administrator - Hatfield, Hertfordshire - Up to £26k per annum CBW are currently looking for a Contract Support to be based in Hatfield, Hertfordshire to work with one of their key clients. The successful candidate will look after a mobile portfolio and their day to day duties will include scheduling engineers diaries and all aspects of Finance. Hours of Work / Details:08:00am to 17:00pm Monday to FridayKey Duties:Raising Quotes for client portfolioRaising Purchase Orders and placing orders for engineers, sub-contractorsCompleting all paperwork for monthly billingSupervision of all WIP for the Contract portfolio ensuring that invoices are produced in a timely manner.Compiling month end billing, inclusive of sales invoices + closure of WIPEnsuring all client files are maintained accurately and kept up-to-dateProcessing timesheets / job sheets / expenses weeklyProducing monthly payroll including labour / on call and expenses reportMaintaining engineer on call rotaMaintenance of E-log books – Online portal for PPM plannerPositively respond to both internal and external customers through effective communication and personal accessibility, while optimising contract performanceEnsuring that all documentation is received from Sub-contractors with regards to Health & Safety and Company Legislation.Requirements:Experience working in a fast paced environmentGeneral administration experienceIT proficient Please send your CV to Brooke at CBW Staffing Solutions for more information.''....Read more...
Handyperson - FM Service Provider – Temp - Holborn, London - Starting Immediately - £17 per hour A Fantastic opportunity to work for a leading FM Service Provider situated in Holborn, London. CBW is currently looking for a Handyperson to be based in a commercial office building based in Holborn, London. Working with the maintenance team on-site, he or she will be required to carry out fabric PPM and reactive maintenance across a commercial environment.Hours of work4 on 4 off Shift Immediate Start£17 per hourTemp on going Key duties & ResponsibilitiesAbility to deliver excellent customer serviceTo undertake basic “Fabric duties” which would include touching up paintwork, tightening hinges, install/repair blinds, changing locks , making minor repairs to cabinets, desks, and putting together small equipment like chairs etc.To undertake some plumbing activities including but not limited to clearing blockages, attending to burst pipes, replacing components, servicing systems etc.Liaising with the contract management teamInvestigating complaints and taking appropriate actionEnsuring feedback is provided to the helpdesk on the progress of M&E jobsRequirementsA proven track record in commercial building maintenanceAn understanding of most building fabric duties (Plumbing, Painting, Carpentry, Basic Electrical, etc)Good communication skillsHealth & Safety experienceBasic PC literacy, (Microsoft Word, Excel, Internet, smartphone use)Ability to deliver excellent customer serviceSelf-motivation with the ability to manage tight time constraints and prioritise workloadPlease send your CV to Katie at CBW Staffing Solutions for more information.....Read more...
