Facilities Helpdesk Administrator - Deansgate, Manchester - Global Facilities Management OrganisationCBW Staffing Solutions are working with a leading company within the facilities management industry, we are seeking a dedicated Helpdesk Administrator to provide comprehensive services to a wide range of commercial and industrial clients. As a Helpdesk Administrator, you will be the first point of contact for our clients, handling all helpdesk inquiries relating to maintenance, ensuring a smooth and efficient service.This is a permanent position, based on site at the client's prestigious office in the Deansgate area of Manchester.Package:Competitive salary between £25,000 - £27,000 per annum (depending on experience) Core hours are Monday - Friday (40 hours per week) 25 days annual leave plus bank holidays Training, development & progression opportunitiesResponsibilities:Managing and responding to incoming service requests via phone, email, and our helpdesk systemLogging and categorising service requests, assigning tasks to the appropriate teams, and tracking progressCoordinating with internal teams and external contractors to ensure prompt resolution of issuesMonitoring and reporting on helpdesk performance, ensuring SLAs are metMaintaining and updating helpdesk databases and documentationProviding exceptional customer service and keeping clients informed of progress on their requestsAssisting with general administrative duties as needed within the facilities management teamQualifications:Previous experience in a similar helpdesk or customer service role, preferably within facilities management or a related industry is highly desirableExcellent communication skills with a strong customer service focusStrong IT skills and experience with helpdesk software or CAFM systemsAbility to prioritise tasks, manage multiple requests, and work well under pressureA proactive and problem-solving approach, with attention to detailTeam player with excellent organisational and time-management skillsIf you are a dedicated Helpdesk Administrator, looking for a rewarding career opportunity, please apply with your full CV or contact Aaron Rutter at CBW Staffing Solutions.....Read more...
Facilities Helpdesk Coordinator - Facilities Company - Glasgow - £24,000 - £27,000 DOE CBW is currently recruiting for a Helpdesk Administrator looking to take on the next challenge in Facilities Management. One of our key clients is looking for a hardworking, ambitious individual to work in a team. Monday to Friday 08.00am to 17:00pm Office based Key Responsibilities: Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.Open and close jobs To review jobs received during the working day and allocate accordingly to Engineers.Support the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportChasing and liaison daily Raising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilledRequirements:Help Desk ExperienceExperience in FM General Administration CAFM knowledge Salary & Benefits £24000 - £27000 DOE 25 days holiday plus bank holidays Good company pension Private Health Care ....Read more...
Helpdesk Planner - Facilities Company - Renfrewshire - Salary Circa £23,500 CBW are delighted to be working with a specialist engineering company based in Renfrewshire in the recruitment of helpdesk administrators. This is a National company with strong contracts and do to a National win of a new contract they have several openings for helpdesk administrators. Hours of work: Shifts: Mix of 08.00 - 16.00 / 10.00 - 20.00 and 1 weekend in 4, however days back in lieu after the weekend shifts. Shifts will be discussed at the interview stage. Duties & Responsibilities : To organise and prioritise engineer’s workload.Work with engineering and Maintenance staff to ensure workload is completed and PPMs scheduled and actioned.Monitor and organise day to day performance of the engineering team and ensure schedules and rotas are in place and communicated.Coordinate spares and parts procurement and scheduling of fitting.Advise appropriate Services Manager of issues affecting performance.Develop & maintain key interdepartmental relationshipsUnderstand and operate customers Maintenance Management SystemSalary & Benefits: £23,500 after probation this will increase 32 days holiday Health carePension 4% contribution ''....Read more...
Contract Administrator - FM Provider - London based - Up to £35k per annum Are you an experienced FM administrator looking for a new challenge? Are you looking to broaden your experience within the FM sector? If so this may be the role for you! CBW has an exciting new opportunity for a Helpdesk Administrator to join a leading FM company on a permanent basis. This role is based in London, with the client looking for someone with a relevant admin/facilities background. You will be joining a vibrant team in a fast paced environment that rewards your hard work. Below are all the details on this excellent new opportunity! Hours of Work / Details:08:00am to 17:00pm Monday to Friday (Office based)£35k per annum Permanent positionKey responsibilities:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.To review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportAssign tasks via CAFM system (Concept)Raising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilledRequirements:Helpdesk ExperienceExperience in FMGeneral AdministrationCAFM knowledgeAble to commit to a Perm roleHave the right to work in the UK IT Proficient Please send your CV to Abbie at CBW Staffing Solutions for more information!''....Read more...
Provide operational support for the Trust’s ICT systems to deliver an efficient and effective service to pupils, staff and parents.
To respond in a timely manner to IT helpdesk tickets and requests ensuring service level agreed timescales are met.
Answer telephone and email requests for support placing new items on the IT helpdesk.
To communicate clearly with staff that report IT problems and request support, using the helpdesk and email.
Set up equipment such as laptops, data projectors, interactive whiteboards, sound systems and other specialist equipment, ensuring that systems are ready for use and operating correctly.
To assist with the installation, configuration, maintenance and documentation of networking equipment as required.
To establish and maintain user accounts for all staff, pupils and parents using the school network, including disk space, print quotas, granting appropriate permissions, access and security levels according to the school’s policy.
Work as part of a wider school team and work effectively and collaboratively with all colleagues in delivering service excellence and contributing positively to school life.
Training:The apprenticeship training is delivered 100% in the workplace with regular meetings with a Yeovil College Assessor. This training will teach you the knowledge, skills and behaviours set out in the Information Communications Technician standard.Training Outcome:On completion of this apprenticeship, you will receive the Information Communications Technician Level 3 qualification. You will be able to use this qualification to progress within IT Support. Employer Description:SAST is a multi-academy trust, formed in June 2017, serving Dorset and South Somerset. We now have 18 schools, more than 5,700 students, and over 850 members of staff. SAST is dedicated to helping every child flourish —academically, emotionally, and socially. This involves fostering a supportive, inclusive environment where students feel safe, encouraged, and inspired to grow. By focusing on individual strengths, talents, and wellbeing, we aim to develop confident, capable young people who are prepared for the challenges and opportunities of life.Working Hours :Full time, Monday to Friday. Times to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
NOT SUITABLE FOR COMPUTER SCIENCE GRADUATES
What you’ll do at work
Some of the key day to day responsibilities are;
You should be able to demonstrate a natural ability in IT and evidence this as an IT hobbyist. This, as an example, might building custom PC's
Learning and becoming proficient in Support Desk I.T Systems – this will be achieved by being hands-on in the IT support triage environment. Whilst the helpdesk can be a pressured environment, you will benefit by being surrounded by experienced industry experts that will help guide and inform you
Repairing of I.T hardware, reinstalling operating systems and software – the role will have hardware elements to it, this will be both dealing with new kit and preparing it for new installations, but also older kit and upgrading components and installing new software versions
Problem solving on IT related incidents and problems – as a helpdesk engineer, one of the primary functions is to help customers solve IT incidents remotely. You will need to have the ability to show empathy whilst reassuring the customer the problem will be solved within the agree contractual SLA’s
Commissioning of IT and associated equipment – you will be involved in the installation of new IT kit from time to time and may require you to travel to customer sites. This will give variety to your role, and the opportunity to work in a face-to-face customer situation. You will need excellent customer service abilities and have excellent spoken communication skills....Read more...
The following are the core responsibilities of the Apprentice. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
Provide day-to-day hands-on resolution of users IT problems and issues which affect any aspect of the organisation’s information systems
Keep IT Helpdesk tickets updated in the management information system (Sentinel)
Perform daily operational tasks and carry out any appropriate follow up actions with guidance from the IT Support Technician
Ensure that resources are deployed as required, such as laptops, docking stations and AV/VC equipment
Deliver user training for new and existing IT systems as directed by the IT Support Technician or Head of Corporate Services
Escalate IT Helpdesk tickets that are recurrent or require longer term or specialist attention to improve service quality and reliability to the IT Support Technician
Training:
IT Solutions Technician Level 3 Apprenticeship Standard
Training Outcome:
May lead to permanent position once the apprenticeship has successfully been completed
Employer Description:St. Luke’s Hospice is a charity providing compassionate palliative and end of life care to people whose illnesses are no longer curable. We deliver care to ensure dignity and empower people to make the choices they want; from the moment they are diagnosed.Working Hours :Monday - Friday, 9.00am - 5.00pm.
30 minutes lunch break.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Team working,Patience....Read more...
Contract Administrator - FM Provider - London - Up to £30,000 per annum Are you an experienced FM administrator looking for a new challenge? Are you looking to broaden your experience within the FM sector? If so this may be the role for you! CBW has an exciting new opportunity for a Contract Administrator to join a leading FM company on a permanent basis. This role is based near London Bridge, with the client looking for someone with a relevant admin/facilities background. You will be joining a vibrant team in a fast paced environment that rewards your hard work. Below are all the details on this excellent new opportunity! Hours of Work / Details:08:00am to 17:00pm Monday to Friday (Office based)Up to £30,000 per annum Permanent position Key responsibilities:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.To review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportAssign tasks via CAFM system (Concept)Raising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilledRequirements:Helpdesk ExperienceExperience in FMGeneral AdministrationCAFM knowledgeAble to commit to a Perm roleHave the right to work in the UK IT Proficient Please send your CV to Abbie at CBW Staffing Solutions for more information!....Read more...
Contract Administrator - FM Provider - London Bridge - Up to £37,000 per annum Are you an experienced FM administrator looking for a new challenge? Are you looking to broaden your experience within the FM sector? If so this may be the role for you! CBW has an exciting new opportunity for a Contract Administrator to join a leading FM company on a permanent basis. This role is based near London Bridge, with the client looking for someone with a relevant admin/facilities background. You will be joining a vibrant team in a fast paced environment that rewards your hard work. Below are all the details on this excellent new opportunity! Hours of Work / Details:08:00am to 17:00pm Monday to Friday (Office based)Up to £37,000 per annum Permanent position Key responsibilities:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.To review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportAssign tasks via CAFM system (Concept)Raising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilledRequirements:Helpdesk ExperienceExperience in FMGeneral AdministrationCAFM knowledgeAble to commit to a Perm roleHave the right to work in the UK IT Proficient Please send your CV to Abbie at CBW Staffing Solutions for more information!....Read more...
Facilities Manager – Blue Chip Building – City of London – Up to 62K plus 5K C/A and bonus Would you like to work at an extremely high profile building in the City of London? Have you got a proven track record within the FM industry? If so please read on... An excellent opportunity has arisen to join one of the leading companies in the facilities industry. They are looking for a site based Facilities Manager to work on at a high profile commercial building in the heart of the City of London close to Monument tube station. The building is home to a leading financial institution and the main purpose of the role will be to ensure that all facilities within the building are maintained to a very high standard. Key responsibilities:Oversee and manage the total fm package on site including cleaning, security and helpdesk.Coordinate contractor call out and attendance for all pro-active and reactive worksCoordinate survey, quotation and presentation of competitive pricing for works packages as requiredAssist with vendor relationship management, ensuring agreed service levels are attainedAssist with financial accrual activitiesMaintain contracts schedule and flag up expiring contracts for renewal to FMAssist with space planning and office moves coordinationCarry out monthly office inspections and close out related actionsCoordinate ad hoc security cover with relevant contractor as requiredAssist in building team processes and procedures to support consistent outcomesPorterage of packages and other office furnitureOversee printing, binding & mailroom tasksApplicants for the role must be able to meet the following criteria:Proven facilities or office management experience within a corporate environmentGood understanding of key office infrastructure (HVAC, electrical, plumbing, security, cleaning, helpdesk)Strong organisational skillsAbility to handle multiple overlapping priorities and manage own workloadStrong understanding of Microsoft office suite and in particular Excel, Word and PowerPointIOSH Working/Managing SafelyExcellent interpersonal and organisational skills....Read more...
Responding to helpdesk requests remotely and providing timely technical support
Taking help desk calls, logging and tracking calls, and ensuring that all issues are properly recorded and resolved
Performing hardware and software repairs in their well-equipped workshop facility
Assisting with the installation of hardware and software, ensuring seamless integration and functionality
Carrying out network documentation and reporting to maintain accurate records
Assisting with sourcing IT equipment and software to support ongoing projects
Participating in on-site visits to educational institutions, providing technical assistance and troubleshooting as needed
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:
There is also a comprehensive training and progression plan in place as an employee with Partnership Education
Employer Description:Partnership Education is seeking a dedicated and motivated individual to join their team as an IT Support Apprentice. This apprenticeship offers a fantastic opportunity to gain valuable hands-on experience in a dynamic and supportive environment.
Partnership Education is a leading provider of educational solutions, dedicated to transforming the learning experience for students and educators alike. As an IT Support Apprentice, you will have the chance to work alongside their experienced team and contribute to their mission of empowering educational institutions.Working Hours :Monday to Friday
9am- 5pmSkills: Communication skills,IT skills,Problem solving skills,Logical,Team working....Read more...
Log calls/ jobs on the helpdesk ERP system
Allocating work orders to the reactive engineering team
Placing product orders with the approved supply chain
Ensure all protocols, policies and procedures are met within the Helpdesk ERP System
Taking ownership for the PPM schedule & Reactive maintenance jobs
To ensure engineer / service reports are completed
To ensure 100% Portal compliance in line with individual client’s requirements
Regularly cleanse and refresh the electronic asset register to reflect the following
Disposal details of assets/plant & equipment
Location of plant & equipment
Warranty details
To initially deal with front-line complaints and service-related issues arising from reactive and planned works – reports to line manager – log complaints, monitor and process toward remedial and resolved outcomes
To provide general administrative support including, filing, document distribution, word processing, spreadsheets, data-base services/maintenance, ERP reports
Training:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:
Possibility of full time permanent role upon successful completion of apprenticeship
Employer Description:Commercial Maintenance Services UK Ltd (CMS) are a nationwide market leader in Facilities and Commercial Building Maintenance, built on the core values of Integrity, Expertise and Responsiveness. Established in 2000, CMS have built a reputation for delivering trusted and specialist M&E Hard and Building Maintenance Services to clients across the UK. With a team of over 190 employees operating 24/7, 365 days a year, CMS offers a range of integrated commercial maintenance services, including reactive and planned Gas, Heating, Plumbing, Air Conditioning, Electrical, Catering Equipment installation, repair and maintenance.Working Hours :Monday- Friday
8:30am to 4:30pm
You will have a 30 minute lunch breakSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Business admin experiance,Excel experiance....Read more...
As a successful applicant you can expect to work with a friendly and highly motivated professional team as well as joining a growing company with many opportunities for personal development and advancement. There is ample free parking at the offices and drinks and snacks are provided.
Duties will include:
Support customers systems via email, telephone and remote connection
To reassure customers of quality of service and manage critical failures
Respond to emails to the Helpdesk Inbox within one hour of receipt and update internal processes
Ensure tickets are comprehensive for each job and time logging is done correctly
Own and if necessary, escalate issues
Perform routine maintenance tasks on customers & company servers
Travel to customer sites on request to represent Paradise with support tasks
To have a professional attituded to work and to customers
Ensure that your time logging is at the required percentage throughout the month
Training:
Information Communication Technician Level 3. Support route specific pathway
Training for this apprenticeship is remote delivery via online classroom training
Dates to be agreed once you have secured the apprenticeship
Training Outcome:May lead to a permanent position at the end of the apprenticeship for the right candidate.Employer Description:Paradise Computing Ltd is an IT services company based in Althorp near Northampton. Established in 1987 the company specialises in cloud platforms for Sage 200 ERP systems, software development, network support and training. We are a high-quality company and Sage Business Partner and ISO27001 certifications. A position has come available on our busy helpdesk to provide telephone and remote assistances to our hosted customers.Working Hours :Monday - Friday, between 8.30am - 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Ability to work Independently,Ability to work in a team,Networking Concepts,Networking protocols,Troubleshooting Techniques,Windows operating systems,Microsoft Office Suite....Read more...
Log calls/ jobs on the helpdesk ERP system.
Allocating work orders to the reactive engineering team
Placing product orders with the approved supply chain
Ensure all protocols, policies and procedures are met within the Helpdesk ERP system
Taking ownership for the PPM schedule & Reactive maintenance jobs
To ensure all tasks are completed in line with the associate KPI’s / SLA’s
To ensure 100% Portal compliance in line with individual client’s requirements
To ensure engineer / service reports are completed
Tracking jobs progress against predetermined KPI’s including response times
Updating assets history from external work record sheets
Regularly cleanse and refresh the electronic asset register to reflect the following
Asset/plant replacement & equipment
Disposal details of assets/plant & equipment
Warranty details
Location of plant & equipment
Suppliers & installers details
To initially deal with front-line complaints and service-related issues arising from reactive and planned works – reports toline manager – log complaints, monitor and process toward remedial and resolved outcomes.
To provide general administrative support including, filing, document distribution, word processing, spreadsheets, data-baseservices/maintenance, ERP reports
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will bespent training or studying.Training Outcome:
Possible full time role, after successful completion of apprenticeship
Employer Description:Commercial Maintenance Services UK Ltd (CMS) are a nationwide market leader in Facilities and Commercial Building Maintenance, built on the core values of Integrity, Expertise and Responsiveness. Established in 2000, CMS have built a reputation for delivering trusted and specialist M&E Hard and Building Maintenance Services to clients across the UK. With a team of over 190 employees operating 24/7, 365 days a year, CMS offers a range of integrated commercial maintenance services, including reactive and planned Gas, Heating, Plumbing, Air Conditioning, Electrical, Catering Equipment installation, repair and maintenance.Working Hours :Monday – Friday 8:30am to
4:30pm You will have a 30
minute lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Patience....Read more...
Logging all telephone support calls within the helpdesk system, ensuring that all relevant information is captured and correctly prioritised
Monitoring the helpdesk system for incoming requests, and action for support or additional information
Diagnosing and fixing faults in hardware, networking and software
Ensuring that all issues are progressed to meet agreed SLA targets
Ensuring that all issues are kept up to date and the customer is informed of the progress
Ensuring that all issues are updated with the full resolution details prior to closure
Logging information on the daily checklists
Training:Why choose our Cloud Network Specialist Apprenticeship?
QA’s Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware. A Cloud Network Specialist’s role is both desk-based and involves visits to clients' premises to resolve issues. Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services.
QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:
Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking
Learn about core networking principles, including network addressing, cloud, virtualisation and security
Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures
Train with QA – the largest and leading provider for both Microsoft and AWS training
Learn technical content that aligns to, and is relevant to, employers and the market
Learn about DevOps methodologies and the fundamentals of databases and data migration
Tools and technologies learned: Learners will learn to use Microsoft Azure, AWS and Google Cloud.Training Outcome:You will gain a full time position upon successful completion of the apprenticeship.Employer Description:Addooco IT are a specialist provider of Managed IT, Cloud & Communications solutions, our approach delivers a premium customer experience at an affordable price for all businesses.Working Hours :Exact days and shifts to be confirmed upon interview (to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Non judgemental....Read more...
Apart from joining a thriving and growing business, Ilicomm is dedicated to supporting your professional development by helping you achieve industry-recognised certifications that will further you in your career.
Duties and Responsibilities:
Provide 1st Line support via telephone and email
Microsoft desktop and server support
Basic networking tasks such as IP troubleshooting, DNS and remote printing support
M365 support, including Exchange, Office and Azure Active Directory
Basic troubleshooting of firewall and routing issues
Managing personal helpdesk ticket queue, ensuring ticket data is clear, concise, and up to date
Meeting SLA's and Helpdesk targets for quality and performance
Training:Why choose our Azure Cloud Support Specialist apprenticeship?The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and Powershell
Training Outcome:90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
Benefits:
Free eye tests
Free on-site parking
Pension scheme
Employer Description:Here at ilicomm we help businesses reach their full potential through digital transformation. Our amazingly friendly team demystify technology to make it easier for our customers to excel through Managed IT, Cloud, Comms and Security solutions.Working Hours :9am - 5pm, Monday to Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Non judgemental....Read more...
Use our Ticketing System to work on and resolve helpdesk tickets & service requests and escalate to senior helpdesk engineer if required
Monitor background systems to ensure client devices, servers and networks are working correctly and secure
Liaise with third-party suppliers, working between them and the client to troubleshoot and resolve issues
Maintain up-to-date documentation of any changes, logins or other critical information. Review remote monitoring & Management (RMM) dashboard and apply remediation actions as indicated by our processes
Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
Training:Why choose our Microsoft Data Essentials apprenticeship?
QA’s Microsoft Data Essentials Level 3 apprenticeship can support your business to be more productive with data and adapt to a modern-day workplace. Data available to organisations is increasing at scale. How your business leverages it is essential to successful transformation and continued growth.
QA's Microsoft Data Essentials Level 3 apprentice will learn to:
Source, format and present data securely, using Microsoft Excel, Power BI and SQL
Analyse structured and unstructured data to support business outcomes
Blend data from multiple sources as directed
Communicate outcomes appropriate to the audience
Apply legal and ethical principles when manipulating data
QA’s Microsoft Data Essential Level 3 apprenticeship programme enables your organisation to:
Build the capabilities you need throughout your organisation to collect, study, organise and present data, increasing digital adoption and the provision of intelligent and valuable business insights
Create and develop analysts for the modern workplace by reskilling your existing talent, or hiring new entry-level talent. QA’s programmes, partnerships and recruitment capability enable us to tailor a solution that works for your business
Provide training that acts as a standalone solution or as part of a wider academy/programme to an array of business functions
Tools and technologies learned: Apprentices will learn to use Microsoft Power BI, Excel and SQL Azure.Training Outcome:On completion of apprenticeship; possible offer of full-time role with company, and opportunity to progress onto further qualifications.Employer Description:Datasystems (Midlands) Limited are an IT Managed Service Provider (MSP) based in Cannock, Staffordshire, supporting companies across the UK with their IT equipment, and providing cloud services, communications, and a range of other related services.
We are a forward-thinking company with a growth mindset, seeking an apprentice to join the team in providing excellent IT remote support to our clients.Working Hours :All details will be confirmed at interview.Skills: Communication skills,IT skills,Attention to detail,Team working,Non judgemental....Read more...
Domestic Gas Technical Support Assistant (office based) - Renewable Energy - Circa £30,000 DOE Due to continued growth with this renewable energy client they have an additional requirement for a Technical Support Assistant to work within a heating installation team. This position will be office based. Ideally you will have knowledge within the heating industry but working closely with the Technical Manager you will be provided with training and development within this area. Hours of work: Monday - Friday 09.00 - 16.30 (37.5 hour week) Duties & Responsibilities:Overseeing the heating installation helpdeskReceiving incoming calls from customers who have had recent heating installations Troubleshooting any issues and resolving problems Diagnosing faultsTo be considered: Have good technical knowledge within the heating industry Domestic Gas trained Open to training and development both office and field base to learn about the industryExcellent customer service experience Good administration skills and IT skills Salary & Benefits: Salary £30,00028 days holiday Career progressionCompany pension ....Read more...
Responding to helpdesk requests remotely and providing timely technical support.
Taking help desk calls, logging and tracking calls, and ensuring that all issues are properly recorded and resolved.
Performing hardware and software repairs in their well-equipped workshop facility.
Assisting with the installation of hardware and software, ensuring seamless integration and functionality.
Carrying out network documentation and reporting to maintain accurate records.
Assisting with sourcing IT equipment and software to support ongoing projects.
Participating in on-site visits to educational institutions, providing technical assistance and troubleshooting as needed.
Training:
https://www.balticapprenticeships.com/programmes/it-support-technician/?apprentice=1
Training Outcome:
Potential for a full time job role upon completion
Employer Description:Partnership Education is seeking a dedicated and motivated individual to join their team as an IT Support Apprentice. This apprenticeship offers a fantastic opportunity to gain valuable hands-on experience in a dynamic and supportive environment.
Partnership Education is a leading provider of educational solutions, dedicated to transforming the learning experience for students and educators alike. As an IT Support Apprentice, you will have the chance to work alongside their experienced team and contribute to their mission of empowering educational institutions.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Team working,Patience....Read more...
Temporary Helpdesk Administrator - Kensington, London - Up to £16 per hour CBW are currently looking for a Contract Support to be based in Kensington, London to work with one of their key clients. The successful candidate will look after a mobile portfolio and their day to day duties will include scheduling engineers diaries and all aspects of Finance. Hours of Work / Details:08:00am to 17:00pm Monday to Friday2 months contract Full time in office Key Duties:Raising Quotes for client portfolioRaising Purchase Orders and placing orders for engineers, sub-contractorsCompleting all paperwork for monthly billingSupervision of all WIP for the Contract portfolio ensuring that invoices are produced in a timely manner.Compiling month end billing, inclusive of sales invoices + closure of WIPEnsuring all client files are maintained accurately and kept up-to-dateProcessing timesheets / job sheets / expenses weeklyProducing monthly payroll including labour / on call and expenses reportMaintaining engineer on call rotaMaintenance of E-log books – Online portal for PPM plannerPositively respond to both internal and external customers through effective communication and personal accessibility, while optimising contract performanceEnsuring that all documentation is received from Sub-contractors with regards to Health & Safety and Company Legislation.Requirements:Experience working in a fast paced environmentGeneral administration experienceIT proficient Please send your CV to Brooke at CBW Staffing Solutions for more information.....Read more...
The IT Support Apprentice provides first-line responses to client issues and queries over the phone and via the helpdesk portal and email
The IT Support Apprentice will need to regularly liaise with the Implementation Team and Client Services to ensure clients smoothly transition from project to BAU and provide an exemplary level of service to existing clients
The IT Support Analyst will report directly to the Client Services Manager
The successful applicant will be responsible for investigating and solving all client support issues in a timely and thorough manner
As this is a client-facing role, the successful applicant must have strong communication skills and be able to work to deadlines
Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT
Apprenticeship team to increase your skills
Your training will include gaining a Level 3 IT qualifications
Training Outcome:
Tech and digital professionals earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career
Employer Description:Designer Software Ltd specialise in developing an industry leading web based Housing and Finance platform, HomeMaster, that uses state-of-the-art development technologies to remain future-proof and continue to meet the ever-evolving needs of the Social Housing Sector.Working Hours :Monday - Friday (9:00am - 5:30pm).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working....Read more...
Main Role / Responsibilities:
Hardware repairs
Sourcing and ordering hardware
Maintaining designated client’s systems making sure systems are up to date
Monitoring security software and backups
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and Powershell
Training Outcome:Complete level 3 and continue learning onto a level 4 apprenticeship, progressing to eventually account/project manager.
Company Perks:
Car parking
Free Tea
Coffee supplied
Employer Description:PC Dial provide a wide range of I.T. support to Small Business’s from helpdesk to installing network infrastructure and computer Hardware repairs. PC Dial are Google, Microsoft, Withsecure, Kaseya Datto and Epson partners.Working Hours :All details will be confirmed upon interview.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Non judgemental,Keen interest in technology....Read more...
Solving network connectivity issues using remote systems
Managing service tickets and customer requests
Answering telephone and email support requests
Communicating with customers
Completing the initial diagnosis of support cases and network events and either resolving to the customers satisfaction using documented processes and procedures or escalating as necessary
Setting up core routers
Training:As an L3 IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support Technician.Employer Description:To enable successful digital transformation by changing the way organisations procure and manage network connectivity, through innovative software and a sophisticated service delivery model.Working Hours :Monday – Friday
08:00am – 17:00pm or 09:00am – 18:00pmSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Able to work to deadlines....Read more...
Complete 1st Line Support Engineer tickets following company templates, checklists, and guidelines.
Diagnosing and resolving software and hardware faults.
Installing, configuring, and supporting desktops and laptops.
Ensure the correct categorisation of each ticket and update throughout the lifecycle of the ticket, escalating unresolved tickets to 2nd Line Support Engineers when required.
Document technical issues and resolutions.
Supporting users and their devices, ensuring that clients are kept up to date at all times and effectively manage their expectations.
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.
Employer Description:Aabyss Ltd is a leading tech innovator committed to pushing the boundaries of what's possible. They specialise in creating cutting-edge solutions that empower businesses and individuals to thrive in the digital age. With a focus on innovation, collaboration, and continuous learning, they’re shaping the future of technology, and they want you to be part of their journey!Working Hours :Monday - Friday, shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Team working....Read more...
Complete 1st Line Support Engineer tickets following company templates, checklists, and guidelines
Diagnosing and resolving software and hardware faults
Installing, configuring, and supporting desktops and laptops
Ensure the correct categorisation of each ticket and update throughout the lifecycle of the ticket, escalating unresolved tickets to 2nd Line Support Engineers when required
Document technical issues and resolutions
Supporting users and their devices, ensuring that clients are kept up to date at all times and effectively managing their expectations
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.Employer Description:Aabyss Ltd is a leading tech innovator committed to pushing the boundaries of what's possible. They specialise in creating cutting-edge solutions that empower businesses and individuals to thrive in the digital age. With a focus on innovation, collaboration, and continuous learning, they’re shaping the future of technology, and they want you to be part of their journey!Working Hours :Monday to Friday. Shifts tbc.Skills: Communication skills,IT skills,Problem solving skills,Willingness to learn....Read more...
