FM Helpdesk Team Leader - Deansgate, Manchester - Global Facilities Management OrganisationCBW Staffing Solutions are recruiting for an experienced Helpdesk Team Leader who will be responsible for overseeing the daily operations of the helpdesk team, ensuring high levels of customer service, prompt response times and efficient allocation of tasks. You will play a pivotal role in leading a team of coordinators and agents who support clients and internal stakeholders with reactive maintenance requests, service logging and job tracking.Package:Competitive salary of £30,000 per annum (depending on experience)Core hours are Monday - Friday (40 hours per week)25 days annual leave plus bank holidaysGenerous workplace pension schemeTraining, development & progression opportunitiesResponsibilities:Lead, coach and motivate the helpdesk team to deliver exceptional serviceAct as the main point of contact for escalations, queries, and performance issuesMonitor and manage workload distribution and ensure all SLAs/KPIs are metSupport the implementation of helpdesk processes and system improvementsPrepare and deliver performance reports to managementLiaise with clients, contractors and internal departments to ensure effective communication and issue resolutionConduct regular 1-1s, appraisals and training sessions for team developmentRequirements:Proven experience in a similar helpdesk or customer service leadership role, ideally within the Facilities Management sectorStrong understanding of CAFM systems (e.g., Concept, Planon, or similar)Excellent communication, interpersonal and organisational skillsAbility to remain calm under pressure and manage competing prioritiesStrong problem-solving skills and a proactive approach to service deliveryCompetent in MS Office and helpdesk reporting toolsInterested? Apply with an up to date CV or contact Aaron Rutter at CBW Staffing Solutions.....Read more...
You’ll Be Doing:
Taking and logging IT helpdesk calls and logging email queries from our customers.
Assisting with IT helpdesk support via phone and remote tools.
Logging and monitoring support tickets using our helpdesk system.
Helping with setup and maintenance of PCs and user accounts.
Learning to troubleshoot common Windows and Microsoft 365 issues.
Supporting the wider team with tasks and documentation.
Training:Off-the-job training will take place one day a week at Oldham College.Training Outcome:Full-time position for the right person.Employer Description:Excellence in IT SupportAspect IT’s mission is to offer well-managed IT Services to its clients and help them maximise profits through the strategic use of IT Aspect IT are a UK based IT support company based in Greater Manchester, and have become well known for outstanding levels of service, IT support and advice for clients throughout the UK, including Oldham, Manchester and Yorkshire.
Formed in 2003 by directors Ian and Peter, two IT professionals with over 15 years of experience, our reputation for professional IT services grew quickly and allowed us to expand in terms of size and also scope of IT services being made available to our many satisfied clients.
Our IT support services and IT solutions not only help businesses across the UK to run more efficiently, but also help future proof their organisations against likely changes in technology which would otherwise hinder their business operations.Working Hours :Monday to Friday between 9am - 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
AV Desktop / Helpdesk Support Engineer – I am looking for a seriously good technically proficient Guru in the world of AV, supporting integrated AV systems. You will need to have the ability to diagnose system faults remotely and come up with new and ingenius way to fix issues. You will be able to communicate in a professional manner to clients on the phone / remotely to help through any problems that arise and have experience with call logging / ticketing systems. You will effectively manage your time to make sure all tickets are completed to match agreed SLAs. End user clients will be in the blue chip corporate world. You will also be supporting a team of av field service engineers where you will be the go to person to help them find a solution to any issue. If you have the relevant AV knowledge that encompasses the below please send your CV asap.
Crestron control / switching
Audio DSP, Audinate Dante QSC Q-SYS
Installation, Integration, Commissioning, Support, Service, Maintenance, desktop
Lighting, sound, audio
VC Poly, MTRs, Teams, Zoom
Boardrooms, Meeting rooms, Learning spaces, Auditoria, Corporate AV
IT networks, Cisco, Draytek, Microsoft
Logitech, Yealink, Neat, Bose
YOU MUST BE LIVING IN THE UK AND ALLOWED TO WORK HERE LEGALLY AND SHOW A CLEARLY DEFINED SKILL SET WITHIN THE CV
AV A-V A/V AUDIOVISUAL AUDIO-VISUAL AUDIO/VISUAL VIDEOCONFERENCE VC MTR POLY ZOOM TEAMS SUPPORT MAINTENANCE FIX HELPDESK DESKTOP MICROSOFT IPTV SHURE CRESTRON EXTRON CONTROL SWITCHING BERKS BERKSHIRE BUCKS BUCKINGHAMSHIRE BUCKS SURREY LONDON....Read more...
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IT Helpdesk Analyst | Salary £30,000 – £35,000 | Based in LondonThe IT Helpdesk Analyst provides first and second-line technical support to employees, acting as the primary point of contact for technology-related issues across the business. This includes hardware and software, printing, networking, email, video conferencing, and cloud services. You will manage and resolve helpdesk tickets in priority order.The role also involves onboarding and offboarding employees and freelancers, including account setup, software configuration, inductions for new starters, and the retrieval, repurposing, and decommissioning of equipment and access for leavers.This is a hands-on role requiring the ability to troubleshoot a wide range of technical issues while multitasking in a fast-paced environment. You will maintain accurate ticket records, ensure timely resolution, and communicate clearly with users throughout the support process. Strong customer service skills and the ability to support users at all levels are essential.This client operates a hybrid working model. While you will support both office-based and remote staff, the role requires a predominantly office-based presence to assist with printing, meeting setups, and issues requiring physical IT support. Initially, this will be four days per week in the office.Key responsibilities
Provisioning new user accounts, with keeping deployment of new computers and mobile devices, and decommissioning user accounts for leavers.Creating documentation and guides for users, maintain a structured procedure of hardware and software, manage the pool of loan equipment and accessories.Log and maintain a record of support tickets through the IT, Helpdesk system, providing 1st and 2nd line support to 170+ users, with escalating calls efficiently to ensure they are resolved by a senior engineer.Provide technical support for hardware and software both F2F and remotely, ensure network server and IT services are accessible to users, provide support with printing equipment including wide format colour manage printers, with escalation to senior engineers.Support video conferencing platforms and equipmentDaily and weekly checks of office equipment, within meeting room AV and printing supplies, etc.Provide weekly status, status reports on going user issues and raised common problems that will be addressed, be able to assist users with software packages and updates.
Experiences needed:
1 year + experience across IT support, dealing with tickets in a fast-paced environmentMust hold experience in dealing with MACs (APPLE) – criticalOutstanding verba and written communication skillsOrganised, focused and rigorous, able to problem solve and be solution focusedAbility to convey technical solutions to non-technical peopleAbility to be calm and think logically when under pressureStrong team focus and ability work with Senior individuals.
Please reach out to iman.sharma@justit.co.uk for more information, we are interviewing immediately
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Service Customer Helpdesk:
Coordinate and schedule planned and reactive repair activities by engaging and working with service/building managers and suppliers
To log calls/jobs on the helpdesk database ServiceOs and Concerto) where calls/jobs may be received by telephone, e-mail or other electronic media
Monitor and progress open jobs ensuring they’re completed on time and agreed KPI’s are achieved
To be the first point of contact with potential and current customers, providing a positive and informative service to maximise securing bookings and repeat business
Board Support:
Work with the Chair of the Board to plan and organise monthly Board meetings, including production of agenda, collation and distribution of all papers, booking rooms, sending out invites and minuting the meetings
Maintain the Board Actions Log and track the progress of the actions, ensuring the actions are completed in a timely manner
Support the Board members with other committees and adhoc meetings
HR:
Assist with the monthly payroll submission, submitting all relevant documentation to payroll in a timely manner, including checking payroll reports and uploading payslips to the HR portal
Drafting offers of employment and conducting pre-employment checks
Setting new employees up on the Company HR and Training portals
Managing starters and leavers on the Company benefits portal
Supporting other HR tasks with administration and organisation
Communications & Marketing:
Actively seek to build Trustpilot ratings by encouraging customers to provide feedback through the platform
Assist with social media posts and responding to comments / messages
Training:
Waltham Forest College - 707 Forest Road, Walthamstow, London, E17 4JB
1 day a week
On-site in college
Training Outcome:
Business Hub Co-ordinator/Admin Support
Employer Description:Serving homeowners, landlords, local authorities and businesses across Waltham Forest and beyond, we offer a range of reliable, flexible and affordable property maintenance, gardening and specialist environmental services. All our Operatives are experts in their fields and required to have a satisfactory Disclosure of Baring Service (DBS) clearance assuring all our customers are in safe hands.
Our mission is simple: to make everyday property care easier, safer and more sustainable for everyone.
From quick repairs and seasonal garden work to complex renovations or pest control, we handle every task with professionalism, attention to detail and respect for your space.
We’re proud to be part of the local community, helping keep homes and shared spaces clean, green, and well maintained.Working Hours :Monday - Friday, 9.00am to 5.00pm, shifts, may work evenings and weekends.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Service Desk Engineer - London
3 month contract
£350 - £375 p/d, outside IR35
IT department within a leading construction engineering business seeking 2 x highly proactive and analytical service desk engineers for initial 3 month contracts. You’ll be based from a central London location.
Responsibilities include logging of tickets and managing through to resolution (both hardware and software), and installation and configuration of new hardware, software, and services.
You must have a solid understanding of helpdesk responsibilities, procedures, policies, and workflows and be able to work effectively under pressure.
You’ll require experience supporting the following:
- Windows OS Support (Windows 10)
- Active Directory and Office 365 Admin
- Microsoft Teams
- Supporting AV products
- Ideally an understanding of web gateway filtering.
- An understanding of networking concepts including support of VPN’s
- Experience working on a Service Desk / management and prioritization of ticket queues.....Read more...
Your duties will include:
Assisting with troubleshooting and resolving issues of computers, printers, and other ICT equipment.
Providing helpdesk support to users for hardware and software issues.
Supporting the installation and setup of new devices under supervision.
Helping maintain accurate records of ICT assets.
Providing first-line support for staff and students (e.g. password resets, printer issues).
Learning to use and support common software packages (Microsoft Office, Windows 11).
Shadowing the IT Manager to understand network and server maintenance and upgrades.
Ensuring all work follows health and safety guidelines.
Participating in training sessions and complete coursework as part of the apprenticeship program.
Identifying best practices and where appropriate, submitting articles to the IT knowledge base.
Undertaking a maintenance schedule on specified assets (e.g. projectors) keeping accurate records of work undertaken.
Working alongside third-party partners/providers either as part of the change implementation or as part of fault analysis and resolution.
Undertaking any other relevant duties as may reasonably be requested by the IT Manager.
Training:Information Communications Technician Apprenticeship Standard Level 3. Training will be delivered both in college and in the workplace. Training Outcome:Potential position upon completion of the apprenticeship.Employer Description:Newent Community School & Sixth Form Centre is a Secondary Academy which was founded in 1965. Working Hours :Monday to Friday (Hours to be confirmed).Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Team working....Read more...
Supporting the Helpdesk Team with day-to-day IT support tasks
Managing support tickets by logging, updating, and resolving customer technical issues through a ticketing system
Providing technical support to customers via phone and email, escalating complex issues when required
Working with RMM (Remote Monitoring & Management) systems and cyber security tools to deliver proactive support
Performing system health checks, patching, updates, and assisting with maintaining security posture
Following documented processes and contributing to clear technical documentation
Participating in in-house training sessions and learning directly from experienced IT professionals
Training:Advanced Level Apprenticeship in IT Digital Support Technician consisting of:
Level 3 Apprenticeship in IT Digital Support Technician
Level 2 Functional Skills in Mathematics (if applicable)
Level 2 Functional Skills in English (if applicable)
You will be required to attend a half-day session at the Training Centre per week where you will work towards any functional skills (where needed) that are required, alongside enhancing your IT knowledge and capabilities. Additional off the job training will also be required as part of the apprenticeship.Training Outcome:After the apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education. Employer Description:Onteck is a people-first IT services company dedicated to delivering reliable, secure, and forward-thinking technology solutions. Built on strong relationships and a genuine passion for helping others, Onteck supports businesses by making IT simple, proactive, and dependable.Working Hours :Monday to Friday, 8:30am - 5:00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative....Read more...
Maintenance Electrician - Edinburgh - Salary up to £40,000 DOE We are seeking a skilled Electrical Mobile Maintenance Technician to join a leading facilities company. This role involves travelling across multiple sites in Edinburgh to carry out a range of electrical services, including planned preventive maintenance (PPM), reactive repairs, and compliance checks. Key Responsibilities:Deliver planned preventative maintenance (PPM) and reactive electrical services across a wide range of systems, ensuring compliance with statutory and contractual obligations.Carry out routine inspections, servicing, and testing of emergency lighting, switchgear, and distribution boards to maintain system reliability and safety.Respond promptly to reactive maintenance requests, diagnosing and repairing electrical faults to minimize downtime and disruption.Record all maintenance activities, repairs, and compliance documentation accurately within the CAFM system, ensuring reports are updated and aligned with helpdesk requirements.Maintain up-to-date certificates, records, and compliance documentation in line with company and legislative standards.Undertake minor electrical projects, upgrades, and repairs, supporting associated mechanical plant maintenance when required.Ensure all works are carried out in accordance with health & safety standards, completing risk assessments and documentation prior to commencement.Person Specification:SVQ Level 3 Certificate in Electrical Installation (SQA/SJIB) or equivalent (e.g., City & Guilds NVQ Level 3).Completed a recognised apprenticeship in electrical installation.City & Guilds 2382 qualification (18th Edition desirable).LV AP qualification (desirable).Health & Safety certification (IOSH or equivalent).Confident in the use of electrical multi-function testers.Salary & Benefits:Salary up to £40,000 DOE.25 days holiday plus bank holidays.Company pension.Van and fuel card provided plus full company uniform.Excellent career progression and training opportunities.....Read more...
Provide 1st and 2nd line IT support via helpdesk, logging calls and resolving issues over the phone
Conduct customer site visits for IT-related issues
Assist with project work, migrations, and rolling out new IT infrastructure
Install and configure computers
Support PC and Apple Mac systems
Configure and support IP telephony systems
Perform backup checks and reporting
Monitor and maintain customers’ IT systems and network infrastructure
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 Fundamentals Qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Sweetbyte Ltd is an IT company based in Essex with over 25 years of experience in the industry. We specialise in IT services for businesses, making complex IT simple and providing solutions to help companies grow effectively.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Problem solving skills,Analytical skills,Team working....Read more...
We’re looking for a Dynamics AX Support & Optimisation Developer to join a fast-growing manufacturing company initially on a fixed-term contract in Maidstone. This is a hands-on, consultative role, combining technical support, development, and functional optimisation of Dynamics AX 2012/D365.
The Role:
- Provide technical support for existing Dynamics AX implementations in the UK and internationally.
- Investigate issues using X++ and SQL, implement bug fixes, and recommend solutions.
- Analyse business processes to identify gaps, inefficiencies, and underutilised features.
- Configure and optimise Dynamics AX to improve usability, accuracy, and efficiency.
- Collaborate with IT, developers, and stakeholders to implement improvements.
- Develop documentation, process guides, and deliver end-user training.
- Promote best practice and represent the business professionally.
Required Experience:
- Minimum 2 years’ experience supporting Dynamics AX (2012 R3 or D365).
- Strong functional knowledge in finance, trade & logistics, manufacturing, or retail.
- Proficient in X++ and SQL, with experience in debugging and developing solutions.
- Proven ability to analyse ERP usage, recommend improvements, and increase adoption.
- Experience in helpdesk or consultative ERP support roles.
- Excellent communication, problem-solving, and stakeholder management skills.
- Must be UK work-authorised, professional, organised, and a proactive team player.
Why Join?
- Work with a fast-growing, ambitious business.
- Gain exposure to varied projects right across the business.
- Develop your career with tailored training, international secondment opportunities, and a global professional network.
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.
KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd. Keep in touch with us online for job alerts, industry updates and market trends…
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Providing 1st line helpdesk support for IT and business tool queries.
Assisting with hardware and software installations, including new starter setups.
Supporting on-site installation and decommissioning of IT services.
Helping with basic networking tasks such as PC and printer setup.
Maintaining and troubleshooting communication tools (Microsoft Teams, Outlook).
Contributing to the creation of FAQs and help guides for IT troubleshooting.
Shadowing experienced IT staff on projects and routine operational tasks.
Training:Why choose our Cloud Network Specialist apprenticeship?
QA’s Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware. A Cloud Network Specialist’s role is both desk-based and involves visits to clients' premises to resolve issues. Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services.
QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:
Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking
Learn about core networking principles, including network addressing, cloud, virtualisation and security
Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures
Train with QA – the largest and leading provider for both Microsoft and AWS training
Learn technical content that aligns to, and is relevant to, employers and the market
Learn about DevOps methodologies and the fundamentals of databases and data migration
Tools and technologies learned: Learners will learn to use Microsoft Azure, AWS and Google Cloud.Training Outcome:Opportunity to progress within the company upon successful completion of the apprenticeship.Employer Description:Lawrence David has over 50 years of experience delivering innovative, high-quality products for the transport and logistics industry. We’re committed to providing exceptional services and driving digital transformation across our operations. As part of our IT team, you’ll play a key role in supporting technology solutions that keep our business running smoothly.Working Hours :Monday to Friday, 9am-5pm or 8:30am to 4:30pm with 30 minute lunch break.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills....Read more...
Working with an excellent team in a great working environment you will be supported by a senior member of the team who will impart their knowledge, skills and experience to mentor you throughout your apprenticeship. They will create a personal development plan for you to develop your technical and business skills which will include use of cloud platforms, networking and security.
Duties and key responsibilities
Working alongside the Managed Services Support Team Leader, alternating between reactive and proactive support.
Providing support to clients spread across the UK, resolving technical issues or identifying issues that need to be addressed.
Provide first-line helpdesk support to clients, assisting with IT issues via the phone, email and remote support tools.
Logging, Tracking and resolving Incidents within a service management system, adhering to SLA’S.
Identifying when to escalate incidents to ensure SLA achievement.
Managing Service Desk mailboxes to update relevant incidents with key information.
Carry out service desk-related duties to ensure incidents are resolved within the required timescales.
Management of any third parties/vendors which may be used as resolution groups.
Working with internal and external engineers to resolve incidents.
Training Outcome:There is a structured career development plan on successful completion of your Apprenticeship with progressive holiday and salary enhancement, and there are also options to progress within the Managed Services team to more senior roles within support and consultancy, also to specialise within a specific field such as networking, operating systems or security and potential to undertake a higher-level apprenticeship.Employer Description:The Company are an IT Business Partner & Enterprise Solutions Provider. They offer complete end-to-end solutions that enhance people's performance. They expertly blend their products and services to offer the right level of support for individual and business needs by offering packaged platforms and tailored solutions that help business' reach their full potential.Working Hours :9 am-5.30 pm with 1 hour lunch break.Skills: Communication skills,Organisation skills,Problem solving skills,Logical,Team working,A passion for IT Technology,Written communication skills,Customer facing experience,Enthusiastic approach to work,Able to work on own initiative,Full UK Driving license needed....Read more...
Undertake and complete a Level 3 CIPD HR Apprenticeship and apply learnings and best practice to the role.
Be the first point of contact support on operational HR queries via our HR Helpdesk, responding to queries within a timely manner to provide advice in line with policies, processes and HR legislation, escalating to HR Advisers or HR Business Partners where necessary, and at all times providing excellent customer service in line with our values.
Prepare letters and other HR documentation, processing employment changes eachmonth and liaising with the internal payroll team to provide necessary evidence.
Monitor monthly reports to process timely appointment confirmations, DBS renewals and right to work checks.
Ensure accurate employee records are maintained, and necessary documentation is stored on an individual’s HR file in accordance with data protection regulations, and archive HR files in accordance with the relevant procedure.
Participate in and deliver virtual and in-person induction sessions to a high standard.
Proactively look for ways to improve the HR service to stakeholders including through the increased use of technology and assist and contribute to the implementation of HR systems which are necessary to provide high standards of HR delivery.
Support the HR Operations Manager, HR Business Partners, and Deputy People Director.
Training Outcome:We have a supportive HR team with various roles which may be suitable upon completion of this apprenticeshipEmployer Description:There are seven national administrative bodies that work together to support the mission and ministries of the Church. These are called National Church Institutions (NCIs). Each has a role to play in helping the day-to-day work of churches across England. We serve as the Church’s central office, managing finance, education, communications, and more, to keep the Church of England growing. We work with parishes, dioceses (regional offices), schools, other ministries and our partners at a national and international level. The NCIs are separate legal entities, but they are a common employer. The present arrangements were established under the National Institutions Measure 1998. The seven NCIs are: The Archbishops' Council Lambeth Palace Bishopthorpe Palace The Church Commissioners The Church of England Pensions Board National Society for Promoting Religious Education The Church of England Central Services The majority of NCI staff are based at Church House in Westminster, Lambeth Palace, the Lambeth Palace Library, and Bishopthorpe Palace near York.Working Hours :Monday to Friday 9am to 5pm (however, we do offer flexible working patterns).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
Help staff with everyday IT problems such as logging in, email issues and software faults.
Reset passwords and help users set up security codes for logging in.
Record, update and manage IT support requests using the helpdesk system.
Make sure support requests are dealt with on time and keep users informed of progress.
Pass more complex problems to senior IT staff when needed.
Follow step-by-step guides and company instructions to complete tasks correctly.
Support the company’s email security system by helping spot real and false security alerts.
Install and update software on company devices, both in person and remotely.
Learn how the company’s network works and help with basic connection problems.
Training:This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.
You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.
You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists. Training Outcome:This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.Employer Description:The Vending People, the UK’s largest privately owned vending solutions provider, delivers high-quality hot drinks, snacks and cold drink machines to workplaces, educational institutions and healthcare settings across the country. Known for its customer-focused approach and innovative service delivery, the business continues to grow and innovate within the industry. With a strong commitment to excellence and a friendly, forward-thinking culture, The Vending People offers a dynamic environment where new talent can thrive.Working Hours :Monday to Friday (flexible working hours).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Initiative,Passion for IT....Read more...
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
Be a helpful technician– Helpdesk Habits Customer Service course provided
Input within team meetings
Support queue– working on assigned tickets
Technical calls- taking calls in technical queue and triage
Tech onsite shadowing and assistance
Customer Service
Department Development- New ideas to Support Team Leader
Time Management- Managing own tickets and time entries
Customer site knowledge - Ability to retrieve / notice inconsistencies in info
Ongoing Training Development - Assigned Training
Personal and shared work area maintenance and cleanliness
Follow company policies & procedures, Health & Safety, and GDPR processes
Proactively referencing knowledge base before asking others
Cyber Security knowledge, understanding and awareness
Cipher services knowledge and understanding
Training:
An apprenticeship includes regular training with JBC Skills Training
At least 20% of your working hours will be spent training or studying
On completion, the Apprentice will be awarded the Level 3 Information Communications Technician Apprenticeship
You will be appointed a skills trainer who will meet with you remotely every 6-8 weeks for reviews and support with your Summative Portfolio work
Training Outcome:
Potential ongoing career development and progression opportunities upon completion of the apprenticeship for the right candidate
Employer Description:At Cipher-IT Limited we are proud to be a leading provider for technology systems, managed service and preventative maintenance. Since 2000 we have provided leading edge technology to enhance our client’s systems. Providing security and peace of mind enables clients to focus on their business goals above all. We service customers both locally and on a national scale to serve all your needs in a timely, consistent and professional manner. Our mission is to provide powerful solutions that are suitable for the largest of businesses, while having the ease of use and affordability that small businesses demand. Through this combination of power, ease of use and affordability, Cipher IT also provide you with the most advanced technology at the best price. Our office is located in Coventry.Working Hours :Monday to Thursday 8:15am to 5:30pm and Friday’s 8:15am to 4pm
41 hours a week
(Aged 18+ years of age)
Monday to Thursday 8:15am- 5:00pm and Friday 8:15am- 4:00pm 39 hours a week
(Aged under 18 of age).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
The Role
Learn more about networking and architecture
Support users with varying degrees of IT troubleshooting
Increase your understanding of cloud services
Get to grips with mobile and operating systems
Understand helpdesk systems
Role Requirements
Professional, friendly approach with keen IT interest
Punctual and good attention to detail
Excellent customer service skills
Exceptional telephone manner
Great email communication skills
Good troubleshooting/problem-solving skills
Keen interest to learn and develop
Task Management Skills
Confident and willing to learn
Ability to ask good open questions
Training:During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as:
Data Security
Hardware & Software
Computer Networking and so much more.
You will undertake the ground-breaking Professional Apprenticeships ICT Level 3 qualification. Professional Apprenticeships is an Ofsted ‘Outstanding’ rated provider and holds the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.
The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about:
Cloud & Mobile Technologies
Technical Problem Solving
Advanced-Data Security
Computer Networks
IT Communication & much more
These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.Training Outcome:This is an incredible opportunity to join the business at a time of growth and really make the role your own. This employer is looking for someone who, if successful, will progress on to a permanent role in the IT department and really drive the function forward.Employer Description:IT is treated as a craft. Every client engagement is handled with care and precision. We keep our client base intentionally selective so we can devote the time, expertise and attention needed to deliver at the highest standard.
This approach means our clients enjoy a service that feels effortless on the surface, but is underpinned by meticulous management, robust security and constant vigilance behind the scenes. It is IT that works seamlessly, protects consistently, and gives leaders the confidence to focus entirely on their business.Working Hours :Monday-Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
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Job Title: Desktop Support Engineer
Based at: London
Package:Starting £28,000DOE plus excellent benefits
Job Description
This client is a lucrative investment with years of history. Your role will be to be engaging with the users. You will use your Windows 10 & 11, Microsoft Office 365, web browser, AI tool and mobile device knowledge to provide IT technical support. You will need excellent communication skills, the ability to multi-task and work well under pressure. You will be the first point of call providing software and hardware support to users in their London, Bristol, Leeds and Edinburgh offices. You will support over 150 users and be part of a team of 5 engineers. You will be involved in installing software and hardware on relevant machines, setting up equipment and taking responsibility for first line support calls. Alongside other members of our IT department you will develop and maintain specialist knowledge, using good interpersonal skills to become an effective member of the IT support team
Experience / Key Skills
• Experience in first line client-facing IT Support
• Working knowledge of Microsoft Office (365) applications
• Basic Knowledge Printers
• Knowledge of Smart Phone & Tablet device technology (Samsung/iPhone/iPad/Remarkable)
• Desktop operating systems experience (Windows 11) and AI tools like Copilot/ChatGPT
• Knowledge of web browsers (Microsoft Edge, Firefox, Google Chrome and Safari)
• Intelligent, quick logical mind. Ability to analyse and troubleshoot a problem arriving at a logical solution
• Previous Helpdesk experience in a similar role in a corporate environment would be advantageous
• Strong analytical thinking and a problem solving mind-set
• Strong customer focus and team working skills
• Enthusiastic, self-motivated and keen to learn
• Have an initiative and resourceful approach
• Good communication skills (both written and oral) are paramount.
• The ability to balance working under pressure with a need to escalate and respond to client demands.
• Polite and courteous with an ability to liaise effectively and build positive professional relationships with the end users.
• Flexibility and the ability to adapt when under pressure
• Provide 1st line support for PC Hardware and Software and mobile device queries.
• Ensure IT Support calls are being resolved in an efficient and effective manner
• Responsible for documentation of work Training will be provided
Pleas ensure you have minimum 2years experience in desktop support.
To apply for this role or for more information and an initial telephone interview please send your CV to soniab@justit.co.uk or contact me directly 0207 426 9844....Read more...
Cheadle Hulme School (CHS) is offering a fantastic opportunity for an Apprentice HR Business Partner to join our friendly and forward-thinking HR team. This role is ideal for someone with existing HR or employee-relations experience who is ready to grow into a true Business Partner role while working in a busy, people-centred school environment.
As part of your apprenticeship, you will complete the CIPD Level 5 People Professional Apprenticeship (HR Business Partner Pathway) delivered by The Growth Company. You’ll gain hands-on experience across the full HR lifecycle, supporting leaders, line managers and colleagues across academic and professional services teams.
A normal day would include:
Supporting recruitment and onboarding processes for teaching and professional services staff
Being a first point of contact for routine HR queries, signposting and giving clear, people-focused advice
Helping to maintain HR systems including our employee database, recruitment systems and HR Helpdesk
Supporting wellbeing, absence and performance processes
Contributing to the School’s Single Central Register and safer recruitment compliance
Assisting with HR data, reporting and project work across the school
Working closely with the Head of HR to build your knowledge, confidence and professional practice
What you could go on to do:
This apprenticeship is designed to prepare you to step confidently into a HR Business Partner role. You will gain the skills, knowledge and behaviours needed to work as an HR generalist or specialist, with opportunities for future progression within CHS or the wider HR sector.
How you will be supported:
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.
Day-to-day supervision and mentoring from the Head of HR.
Exposure to the full range of HR activity across a large and busy independent school.
A welcoming, collaborative team culture aligned with our Waconian Values.
What will happen next:
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
More about this vacancy and any others you are suitable for
Any training you need to complete
What the next steps will be
How you could get there:
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.Training:People Professional Level 5.Training Outcome:Possible progression within the company and progression onto the next level apprenticeship.Employer Description:Cheadle Hulme School is a large, vibrant, co-educational independent school with a strong sense of community and a commitment to wellbeing, inclusion and personal development. We have over 1,600 pupils and more than 350 staff working across academic, operational and support functions. Our Waconian Values guide everything we do, and we are proud of our warm, collaborative working environment.Working Hours :Monday to Friday 08:00 - 16:00Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Confidential,Proactive,Personable,Motivated,Eager to learn,Professional,Approachable,Reliable,Resilience,Positive attitude,Good judgement....Read more...
Mobile Fabric Engineer / Carpenter – FM Service Provider - London & Hertfordshire- up to £45,000 + PackageAre you a Mobile Fabric Engineer looking for a new challenge?Would you like to work for a leading Facilities Maintenance provider?An exciting opportunity to join an established Building Services company based across London & Hertfordshire.CBW Staffing Solutions are currently recruiting for a Mobile Fabric Engineer / Carpenter to carry out planned and reactive commercial maintenance provider who specialise in building fabrics across commercial offices and high end residential buildings across London & Hertfordshire. The successful candidate will have a strong understanding of Facilities Maintenance and have a proven track record in commercial building maintenance ideally from a Carpentry / Fire Door background. This position would be ideal for a Mobile Maintenance Engineer currently in a similar position who is keen to join an expanding company who can offer progression. In return, the company is offering a competitive salary of up to £45,000 (DOE) with a potential route into further career progression. Due to the company procedure you will need to report to the Company warehouse at 05:45 am Everyday before work to be issued the materials for the day before heading into London for your work. You will also be required to work every other Saturday as Overtime (Every Saturday is available if wanted). This is job and knock so once you have completed your work you will be heading out of London to miss the traffic. Key duties & ResponsibilitiesAbility to deliver excellent customer serviceCarpentryFire Door Maintenance / Hanging Doors / Installing Fire DoorsAssist with office moves (minor office churn) including furniture movesTo undertake basic “Fabric duties” which would include touching up paint work, tiling, tightening hinges, install/repair blinds, changing locks , making minor repairs to cabinets, desks, and putting together small equipment like chairs etc.To undertake some plumbing activities including but not limited to clearing blockages, attending to burst pipes, replacing components, servicing systems etc.Liaising with the contract management teamInvestigating complaints and taking appropriate actionEnsuring feedback is provided to the helpdesk on the progress of M&E jobsCarry out specialist technical and non-technical work as deemed appropriate to the continuing maintenance function on the client portfolioOffer technical support and backup as requiredEnsure all personnel and contractors that may be working in hazardous areas take all safety measures to prevent danger, avoid injury and prevent damage to equipmentUse all relevant tools and equipment within the safety guidelines as necessary for the completion of worksTo ensure the client receives the highest level of service to their assets by carrying out reactive and planned maintenance, minor improvementsEnsure jobs are completed to a high standardAssist Multi-Skilled Engineers where requiredHours of Work & Package InformationBasic Salary of up to £45,000Monday – Friday 05:45am – 17:00pm20 days holiday + Bank HolidaysCompany Van & Fuel CardTablet & Work Phone ProvidedFull company uniformRequirementsIdeally you will be a qualified - Carpenter BM Trada Desired but not essentialA proven track record in commercial building maintenanceMulti-skilled / Multi-TradeGood communication skillsIf you are interested in the position please send your details to Dan Barber at CBW Staffing Solutions....Read more...
Mobile Painter & Decorator – FM Service Provider - London & Hertfordshire- up to £45,000 + PackageAre you a Mobile Fabric / Painter & Decorator Engineer looking for a new challenge?Would you like to work for a leading Facilities Maintenance provider?An exciting opportunity to join an established Building Services company based across London & Hertfordshire.CBW Staffing Solutions are currently recruiting for a Mobile Fabric Engineer / Painter & Decorator to carry out planned and reactive commercial maintenance provider who specialise in building fabrics across commercial offices and high end residential buildings across London & Hertfordshire. The successful candidate will have a strong understanding of Facilities Maintenance and have a proven track record in commercial building maintenance ideally from a Painting & Decorating background. This position would be ideal for a Mobile Maintenance Engineer currently in a similar position who is keen to join an expanding company who can offer progression. In return, the company is offering a competitive salary of up to £45,000 (DOE) with a potential route into further career progression. Due to the company procedure you will need to report to the Company warehouse at 05:45 am Everyday before work to be issued the materials for the day before heading into London for your work. You will also be required to work every other Saturday as Overtime (Every Saturday is available if wanted). This is job and knock so once you have completed your work you will be heading out of London to miss the traffic. Key duties & ResponsibilitiesAbility to deliver excellent customer servicePainting & DecoratingAssist with office moves (minor office churn) including furniture movesTo undertake basic “Fabric duties” which would include touching up paint work, tiling, tightening hinges, install/repair blinds, changing locks , making minor repairs to cabinets, desks, and putting together small equipment like chairs etc.To undertake some plumbing activities including but not limited to clearing blockages, attending to burst pipes, replacing components, servicing systems etc.Liaising with the contract management teamInvestigating complaints and taking appropriate actionEnsuring feedback is provided to the helpdesk on the progress of M&E jobsCarry out specialist technical and non-technical work as deemed appropriate to the continuing maintenance function on the client portfolioOffer technical support and backup as requiredEnsure all personnel and contractors that may be working in hazardous areas take all safety measures to prevent danger, avoid injury and prevent damage to equipmentUse all relevant tools and equipment within the safety guidelines as necessary for the completion of worksTo ensure the client receives the highest level of service to their assets by carrying out reactive and planned maintenance, minor improvementsEnsure jobs are completed to a high standardAssist Multi-Skilled Engineers where requiredHours of Work & Package InformationBasic Salary of up to £45,000Monday – Friday 05:45am – 17:00pm20 days holiday + Bank HolidaysCompany Van & Fuel CardTablet & Work Phone ProvidedFull company uniformRequirementsIdeally you will be a qualified - Painter & DecoratorA proven track record in commercial building maintenanceMulti-skilled / Multi-TradeGood communication skillsIf you are interested in the position please send your details to Dan Barber at CBW Staffing Solutions....Read more...
Mobile Plumber Multitrader – FM Service Provider - London & Hertfordshire - up to £45,000 + PackageAre you a Mobile Fabric / Plumber / multi-trader looking for a new challenge?Would you like to work for a leading Facilities Maintenance provider?An exciting opportunity to join an established Building Services company based across London & Hertfordshire.CBW Staffing Solutions are currently recruiting for a Mobile Multi-trader plumber to carry out planned and reactive commercial maintenance provider who specialise in building fabrics across commercial offices and high end residential buildings across London & Hertfordshire. The successful candidate will have a strong understanding of Facilities Maintenance and have a proven track record in commercial building maintenance ideally from a plumbing background. This position would be ideal for a Mobile Maintenance Engineer currently in a similar position who is keen to join an expanding company who can offer progression. In return, the company is offering a competitive salary of up to £45,000 (DOE) with a potential route into further career progression. Due to the company procedure you will need to report to the Company warehouse at 05:45 am Everyday before work to be issued the materials for the day before heading into London for your work. You will also be required to work every other Saturday as Overtime (Every Saturday is available if wanted). This is job and knock so once you have completed your work you will be heading out of London to miss the traffic. Key duties & ResponsibilitiesAbility to deliver excellent customer servicePlumbing Multi trade wokrsPainting & DecoratingAssist with office moves (minor office churn) including furniture movesTo undertake basic “Fabric duties” which would include touching up paint work, tiling, tightening hinges, install/repair blinds, changing locks , making minor repairs to cabinets, desks, and putting together small equipment like chairs etc.To undertake some plumbing activities including but not limited to clearing blockages, attending to burst pipes, replacing components, servicing systems etc.Liaising with the contract management teamInvestigating complaints and taking appropriate actionEnsuring feedback is provided to the helpdesk on the progress of M&E jobsCarry out specialist technical and non-technical work as deemed appropriate to the continuing maintenance function on the client portfolioOffer technical support and backup as requiredEnsure all personnel and contractors that may be working in hazardous areas take all safety measures to prevent danger, avoid injury and prevent damage to equipmentUse all relevant tools and equipment within the safety guidelines as necessary for the completion of worksTo ensure the client receives the highest level of service to their assets by carrying out reactive and planned maintenance, minor improvementsEnsure jobs are completed to a high standardAssist Multi-Skilled Engineers where requiredHours of Work & Package InformationBasic Salary of up to £45,000Monday – Friday 05:45am – 17:00pm20 days holiday + Bank HolidaysCompany Van & Fuel CardTablet & Work Phone ProvidedFull company uniformRequirementsIdeally you will be a qualified - PlumberA proven track record in commercial building maintenanceMulti-skilled / Multi-TradeGood communication skillsIf you are interested in the position please send your details to Dan Barber at CBW Staffing Solutions....Read more...
Key Responsibilities:
Support the IT team in the resolution of escalated IT issues.
Onboarding of staff - to set up new users' accounts and profiles and deal with password issues. Assist with the deployment and rebuilding of workstations as required.
Responsible for IT asset ordering against authorised Purchase Orders, asset preparation, management, testing and deployment/shipment of IT and related equipment across Netcall and its customer base.
Management and diagnosis of faulty hardware including returns to the manufacturers and suppliers if appropriate.
Manage and order new inventory and maintenance stock to service the above.
Support of the existing office infrastructure including the physical network, networked devices and servers.
Perform regular (daily, weekly and monthly) IT administration tasks e.g. data backups, VPN configuration, automated process checks as assigned.
Work on the internal helpdesk ticket queue to resolve staff issues.
Manage identity lifecycle (Joiners, Movers, Leavers) in Active Directory and Entra ID.
Administer Microsoft 365 services (Exchange Online, Teams, SharePoint) and Intune for device compliance.
Ensure timely vulnerability patching of user assets (laptops, desktops, servers) to meet departmental security compliance and patching targets.
Support ITIL processes including Incident, Problem, and Change Management.
Assist with IT projects and roadmap deliverables.
Knowledge and Experience:
Able to competently use a PC for routine and reasonably complex tasks.
Able to install, configure and support server-based products and Microsoft Operating Systems.
Able to install, configure and replace if necessary IT components and software.
Able to install and configure IT local and/or wide area networks for Netcall and/or Netcall customers.
Able to complete product and end user documentation having carried out product and project testing from a pre-defined test specification.
Able to deliver IT support and/or training to customer end users.
Able to install and administer Windows servers, and understand Microsoft Windows backend networks & server administration e.g. DHCP, WINS, DNS, Active Directory, Domain accounts & permissions, file permissions & shares.
An understanding of Networking – e.g. IP packets, WAN, router, firewall, and the following third party back-office solutions:
UPS.
Anti-virus.
VPN technologies.
Experience with Microsoft 365 administration and endpoint management (Intune, Autopilot).
Knowledge of patch management tools and processes (e.g., Windows Update, Intune compliance policies, third-party patching solutions).
Basic cybersecurity knowledge (MFA, phishing response, patching).
Familiarity with the use of PowerShell for automation and troubleshooting.
Familiarity with remote support tools and hybrid work technologies.
Able to:
Work in a technical customer facing role.
Document system configurations and end-user procedures following testing and implementation.
Demonstrate excellent communication skills (oral and written) in order to communicate effectively with our customers and within the Company.
Operate as a flexible, positive, self-motivated and a diligent hard working team player with a ‘Can-Do’ attitude.
Training:As part of the Level 4 Network Engineer Apprenticeship Standard, you’ll be on a fast track to an industry-recognised qualification and your dedicated industry coach will support you through a blended approach that will include remote, in-person, 1-2-1 and group learning.Training Outcome:Potential full-time position for the right candidate after completion of apprenticeship.Employer Description:Netcall is where people and AI come together to make work smarter, faster and more human. Our trusted AI-powered platform unifies automation and communication, so teams can work smarter, serve customers faster and drive lasting transformation.Working Hours :8.30am to 5pm or 9am to 5.30pm, 1 hour lunch, 37.5 hours a week. Days to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
