IT Support TechnicianSalary: c. £25,000 - £26,000Based: Dinnington, Sheffield (S25)Starting out in IT support and looking for a place where you'll learn, not just reset passwords all day?Enjoy helping people and getting to the bottom of a problem?Want to join a well-established, growing MSP where you're a name, not a number?Let's have a conversation about your next career move.Who are we? Our client is a Managed IT Services provider based in Dinnington, South Yorkshire. They have been supporting SMEs across Sheffield, Doncaster, Lincoln and the surrounding areas for over 15 years.They are a team of nine, so you'd be the tenth. Our client is ISO 9001 certified and hold Cyber Essentials Plus and IASME Cyber Assurance. They are also growing into Managed AI Services with Microsoft Copilot and AI agents, so there's plenty going on and lots of room to develop.Our client’s helpdesk is the first point of contact for their clients. That makes this role central to how our clients customers experience, and your contribution really matters.What you'll be doing
Answering calls, emails and tickets from client end users, and logging, prioritising and updating tickets clearly.Diagnosing and resolving first-line issues such as password resets, MFA, Outlook and Teams problems, printers, and basic Windows and connectivity faults.Microsoft 365 user administration: setting up new starters and leavers, licences, mailboxes, shared mailboxes and permissions.Preparing and deploying laptops and desktops, including Intune enrolment, with training provided.Escalating more complex issues to the 2nd and 3rd line engineers with good notes, and learning from how they're resolved.Keeping client documentation and knowledge base articles accurate and up to date.Occasional onsite visits to set up equipment or support users.Suggesting ways our client can improve their processes and the service they give their clients.
What we're looking for
Some experience in an IT support or helpdesk role. An apprenticeship, college course or home-lab experience also counts.A good grounding in Windows and Microsoft 365, or a keen interest in learning them.A basic understanding of networking, such as IP addresses, DHCP, DNS and Wi-Fi.Excellent customer service. You're patient, friendly and can explain things clearly to non-technical people.Organised, reliable and punctual, with good time-keeping.A genuine love of solving problems and a desire to keep learning.A full driving licence, for occasional client visits within about an hour of Dinnington.
Nice to have (but not essential)
CompTIA A+, Microsoft 365 Fundamentals (MS-900) or similar.Experience with a ticketing system or remote support tools.Exposure to Intune, Entra ID or Azure.
What you'll get
Hands-on training and a clear path towards 2nd line.Support with certifications.Exposure to cyber security and AI projects you won't get at most entry-level roles.A small, friendly team where your ideas are heard.
If this sounds like you, we'd love to hear from you! Apply now with your updated CV. INDLSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
1st Line Technical Support EngineerLocation: Central Brighton Paying between £28,000-32,000, depending on experienceA growing telecommunications provider based in Central Brighton, is seeking a personable and technically-minded 1st Line Network Support Engineer to join their Service Desk team.Supporting customers across a range of network and telephony services, you'll be the first point of contact for technical queries, taking ownership of initial troubleshooting, incident triage and escalation where required. This is an excellent opportunity for someone who enjoys technology, delivering great customer service and building a career within a growing telecoms environment.Working closely with an experienced technical team, you'll gain exposure to networking, infrastructure and telecommunications technologies while developing your technical skillset in a supportive environment.The Role
Act as the first point of contact for customer support enquiries via phone, email and ticketing systems
Troubleshoot and resolve first-line technical issues, escalating more complex faults when required
Accurately log, prioritise and manage support tickets through to resolution
Communicate with customers throughout the support process, ensuring a high level of service
Support a range of network and telecommunications-related products and services
About You
Previous experience in a 1st Line Support, Service Desk, Helpdesk or Technical Support role
Strong customer service and communication skills
A genuine interest in technology, networking and telecommunications.
Ability to troubleshoot issues methodically and remain calm under pressure
Experience using ticketing or service management systems
Any knowledge or experience of networking and telephony technologies would be highly beneficial, including exposure to areas such as TCP/IP, VoIP, SIP, LAN/WAN connectivity or telecommunications services.Location: Central Brighton Salary: £28,000-32,000 per annum Working Pattern: Office-based initially, moving to a hybrid model with 2 days working from home....Read more...
Multi-Skilled Shift Engineer, Days Only – City of London – £53,000 Are you an established Multi-Skilled Engineer looking for a new challenge?Would you like a 4 on / 4 off shift pattern on a prestigious City site?An opportunity has arisen with an established FM service provider in central London. CBW Staffing Solutions is recruiting an electrically biased Multi-Skilled Shift Engineer for a prestigious commercial office building in the City of London, close to Bank and Moorgate stations. You will be part of the on-site engineering team, carrying out planned and reactive maintenance across the building, with a focus on electrical work. You will have a strong understanding of facilities maintenance and a proven track record in commercial building maintenance, ideally within a high-end City office environment. In return, the company is offering a salary of £50,000 to £53,000 per annum, depending on experience. Key duties and responsibilitiesPlanned preventative and reactive maintenance across all building servicesElectrical maintenance and fault-finding: small power, lighting, distribution boardsEmergency lighting and fire alarm testingHVAC: AHUs, FCUs, chillers and pumpsBMS monitoring and responding to alarmsWater hygiene tasks and tap temperaturesPlumbing and general fabric repairsResponding to helpdesk requests from occupiersSupervising sub-contractors and managing permits to workKeeping logbooks, reports and job records up to date and audit-readyHours of work4 on / 4 off shift pattern11:00 to 23:00PackageSalary of £50,000 to £53,000 per annum, depending on experience22 days’ shift holidayCompany pensionOvertime opportunitiesInternal and external trainingClear progression opportunities within the companyRequirementsElectrical qualifications: Level 3 NVQ or City & Guilds equivalent18th EditionMulti-skilled, with an electrical biasProven track record in commercial building maintenance, ideally in City officesClient-facing and presentableHard-working, honest and reliableFor more information, send your CV to Dan Barber at CBW Staffing Solutions.....Read more...
Accounts Office AdministratorJob Type: Full Time / Part Time 5 days per week, Permanent (Flexible Hours)Location: Honingham, NorfolkWorking Hours: Monday – FridaySalary: Competitive DOEEstablished in 1919, H Smith & Sons of Honingham is a long-established and well-respected family run Building Contractor. Offering a competitive salary and a friendly working environment, we have an exciting opportunity for a Full Time or Part Time numerical and organised Accounts and General Office Administrator to join our team in Honingham, Norwich.The Role – Accounts and General Office Administrator:We have an excellent opportunity for an Accounts and General Office Administrator to work Full or Part Time to complete accounts processing, customer care functions, and admin support for both head office and site base staff.We will consider full time or 5 days per week part time for this position.Role Responsibilities – Accounts and General Office Administrator:Accounts:
Process purchase ledger, sub-contractor ledger, sales ledger and rent ledger invoices onto the accounts system.Provide accounts support to our Quantity Surveyors.Match purchase invoices to purchase orders, and reconcile any discrepancies.Send sales invoices and statements to customers.
Customer Care & Admin Support:
Act as the first point of contact for visitors to Head Office, callers telephoning the general switchboard numbers, and pass on messages as required.Submit site registration forms.Maintain the company contact address book.Load and update maintenance items into our helpdesk software.Maintain the contract files, and other records/files as directed, filing new documents when received.Provide holiday and sickness cover for the other part time Accounts Admin Support.
Person Specification – Accounts and General Office Administrator:
Experience in a similar Accounts Admin Support role.A personable, enthusiastic and accommodating individual.Self-motivated with excellent attention to detail.Highly numerical with good problem-solving skills.Able to work in a methodical manner.Working knowledge of Microsoft Word, Excel and Outlook.A team player, also able to work on own initiative.Working knowledge of Redsky IT Summit accounts package is desirable.....Read more...
Mechanical Maintenance Supervisor - FM Service Provider - New Commercial Blue-Chip Office - London (City) - Up to £60,000This is an excellent opportunity for an experienced Mechanical Maintenance Supervisor to join a commercial blue-chip building in Central London. The property is a New, large, modern office development in the heart of the City, providing a busy and professional facilities management environment.The successful candidate will oversee the delivery of mechanical and general building services across the site. The role involves supervising a team of engineers, coordinating planned and reactive maintenance, managing specialist contractors, and ensuring statutory compliance and health and safety standards are consistently maintained. You will also work closely with the client and key stakeholders to support the smooth day-to-day operation of the building.Hours of workMonday to Friday - 08:00am to 17:00pm Key duties & ResponsibilitiesAdherence to set engineering standards in accordance with Health and Safety at Work Act (HASAWA) requirements, ensuring that the engineering team also comply.To ensure onsite Quality Assurance procedures are adhered to in all respects and to maintain accurate records/documentation associated with the mechanical/HVAC aspects of the plant.Have a good understanding of BMS and Control Systems associated with Mechanical Plant and Equipment to assist fault diagnosis and correct set up.Supervise the team in all aspects of work, undertaking people management activities such as Safety Briefings, absence reporting, performance reviews, annual leave and timesheet approvals. Plan and arrange staff training to support their development.Ensure that you and the team undertake repairs to HVAC Plant and Associated Systems to a high standard.Ensure that you and the team undertake installation, alteration and repairs to pipework systems as needed to a high standard and in good time to minimise impact of downtime.To support and guide your team with on-the-job training and development through your own experience and competenceTo respond in a prompt and effective manner to any Helpdesk related reactive maintenance issues, associated with the heating and ventilation systems, pumps, water tanks, valves, pipework and associated mechanical systems or as directed, ensuring that your team do similar.Ensure that all necessary systems and portals are utilised to capture work output including use of the CAFM system.Ensure effective supply chain management through regular reviews and interaction, particularly in the planning of quoted/project works.Manager spares effectively and order required parts to complete tasks on timeRequirementsYou will hold current qualifications to work as a Mechanical engineer including.NVQ / City & Guilds Level 3 - Plumbing, Refrigeration and Air Conditioning 6187 or similarElectrical qualifications (Would be a bonus, but not essential)Experienced in the electrical and mechanical aspects of general building service, repair, and installationExceptional knowledge and experience working with and repairing Mechanical Systems and Heating and Ventilation SystemsKnowledge of electrical principles including safe isolation, controls and basic fault findingUse of BMS to fault find any issuesAuthorised Person – Mechanical (Desirable)Experience working with a large team of varying abilities.....Read more...
Mechanical Maintenance Engineer – Client Direct – Commercial Office – Aldgate, London – £49,000 + Bonus CBW Staffing Solutions is recruiting for a Mechanical Maintenance Engineer to join a client-direct, in-house maintenance team at a prestigious commercial office building in Aldgate, City of London. This is an excellent opportunity to join an established in-house team, offering a competitive salary, an attractive benefits package and ongoing training and career progression. The successful candidate will have a mechanical bias and proven experience in commercial building maintenance, ideally within a critical environment such as a bank, data centre or blue-chip office. Hours of Work:Monday to Friday08:30–17:30Key Duties & Responsibilities:Carry out planned and reactive mechanical maintenance across the building.Respond to helpdesk and Service Desk requests in line with agreed SLAs.Undertake plumbing and public health maintenance, including blocked toilets and minor repairs.Investigate and resolve heating, cooling and air conditioning complaints.Operate the Building Management System (BMS) and Lighting Control System (LCS).Complete water hygiene and treatment tasks in accordance with L8 procedures and site logbooks.Maintain plant rooms, ensuring equipment and working areas remain clean and presentable.Carry out minor fabric maintenance, including painting and furniture moves.Assist with minor mechanical installations under supervision.Respond to building alarms, escalating issues where necessary and recording reactive tasks in the shift log.Escort contractors and ensure site working procedures are followed.Support quarterly inspections carried out by the water treatment consultant.Report risks, accidents and near misses promptly.Deliver a high standard of customer service and maintain accurate maintenance records.Package:£49,000 salary + bonus26 days annual leave + bank holidays7.5% employer pension contributionBUPA private medical and dental cover, with family upgrade availableEmployee Assistance Programme (EAP)Health assessments every two yearsLife assurance at four times salaryIncome protection and critical illness insuranceTravel insurance and will-writing serviceAnnual eyesight tests and flu vaccinationsEnhanced family leave paySponsorship for professional and educational studiesIndustry-leading training and developmentRetail, travel and entertainment discounts and cashbackRequirements:Mechanical or electrical qualification at Level 2, Level 3, HNC or HND.Copies of relevant trade certificates must be available.Proven experience in commercial building maintenance.Strong customer service and communication skills.Desirable Experience:Additional electrical, air conditioning or other relevant qualifications.Experience within a bank, data centre or commercial office environment.Current or expired high-voltage experience or qualifications.Previous experience working rotating day and night shifts.Interested? Please contact Bailey White at CBW Staffing Solutions to discuss the opportunity and apply.....Read more...
Mechanical Maintenance Engineer - Client Direct - Days - Commercial Office - Aldgate - £49,000 + BonusExciting opportunity to work In House / Client Direct Company in City of London . My client is looking for a Mechanical Maintenance Engineer to be based in a critical / commercial building in Aldgate, London. The successful candidates will be mechanically biased (C&G / NVQ) with a proven track record in commercial building maintenance, ideally within a critical site (i.e. Bank, Data centre, Blue chip office etc). Working with the maintenance team on site, he or she will have experience carrying out mechanical, plumbing, HVAC & fabric duties. In return the company are offering a competitive salary of £49,000 further training and career progression.Respond to Service Desk reactive tasks as directed in accordance with SLAsAssist in ensuring plant rooms are tidy and presentable, reporting any issues for rectification.Undertake reactive maintenance, minor works and public health maintenance including blocked toilets.Investigation and rectification of hot & cold air conditioning complaints. This will entail operation of the Building Management System (BMS), plus operation of the Lighting Control System (LCS).Complete water treatment tasks in accordance with L8 utilising the water treatment logbooks as directed by the Responsible Person(s) report any issues without delay. Undertake minor fabric maintenance works covering areas such as painting, furniture moving, etc and ensuring that any materials required to complete tasks are ordered in a timely and appropriate manner.Carry out minor mechanical installations, as and when requested and supervised.Identify, manage and report any risks, accidents or near misses in a timely manner.Work with and escort contractors during maintenance visits, ensuring that working guidelines are always followed and assisting with the quarterly inspection undertaken by the water treatment consultant.To respond quickly and effectively to any building alarms received from the helpdesk or BMS, and to escalate alarms where necessary, recording all reactive tasks in the shift log.Uphold the integrity of the company always and ensure provision of high levels of customer service are provided.Hours of workMonday to Friday08:30 - 17:30Package£49,000 salary + bonus26 days annual leave + bank holidaysEmployer Pension Contribution of 7.5%BUPA Private Medical and Dental – with family upgrade availableEAPHealth Assessments every 2 yearsLife Assurance – 4x times salaryIncome ProtectionCritical Illness InsuranceTravel InsuranceWill WritingAnnual Eyesight tests and flu vaccinationsEnhanced family leave paysponsorship for professional /educational studiesindustry leading training schemeDiscounts and cash backs across retail, travel, entertainment etc.RequirementsMechanically or electrically qualified Level 2 / 3 / HNC / HNDYou must be able to provide copies of your trade certificates (Essential)A proven track record in commercial building maintenanceExcellent customer skills Highly desirable (Not essential)Any further qualifications (i.e. Electrical or Air Conditioning etc)Experience working in a bank / data centre / commercial OfficeHigh Voltage - Experience / Qualification - Current or expiredPrevious experience a day and night shift pattern If you are interested please get in contact with Fin Havering of CBW Staffing solutions....Read more...
