Helpdesk Administrator - Nottingham - £25k - £28k - Temporary to Permanent position Are you an experienced Helpdesk Operator looking for a new challenge? If so please read on...Exciting opportunity for an experienced Helpdesk Administrator to work for an established Facilities company based in Nottingham The company provides maintenance for one of their leading contracts in the area and always aspires to provide a first class service. The successful candidate will have a proven track record of working within Facilities Management. Your main duties will consist of helpdesk, day to day administration tasks, working closely with the Helpdesk Manager chasing documentation/Invoices and answering calls and emails.Hours/details:Monday to Friday8am to 5pm Temp to Perm position£25k - £28k per annum (dependant on experience) Important – Must have previous experience working in the role above and be able to start immediately.Responsibilities & Duties:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.Open and close jobsTo review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportChasing and liaison dailyRaising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilled Requirements:Help Desk ExperienceExperience in FMGeneral AdministrationCAFM knowledge ....Read more...
HR Helpdesk Officer – Kensington (W8)
Pay: £24.64 per hour (Umbrella LTD) Location: Kensington (W8) Hours: Monday to Friday, 9:00 AM – 5:00 PM Contract: Temporary (3 months) – potential for permanent Hybrid working available
About the Role
We are seeking a proactive HR Helpdesk Officer to join the Human Resources & OD – Pay, Pensions, and HR Systems team within the Resources Directorate. This role involves managing the end-to-end workflow of HR service requests, ensuring timely resolutions, high customer satisfaction, and compliance with performance metrics.
Key Responsibilities
Act as the lead helpdesk officer, managing and prioritising HR service requests.
Ensure helpdesk enquiries are correctly routed or allocated for action.
Provide guidance to managers, staff, and third parties on HR processes and enquiry handling.
Work with HR, Finance, and other teams to improve self-service support materials, including FAQs and HR Hub content.
Participate in regular testing following Oracle software updates.
Monitor and track helpdesk requests, ensuring timely resolutions and customer feedback.
Access and update HR data in Oracle to resolve pay, leave, absence, and allowance queries.
Analyse helpdesk performance metrics and suggest improvements to enquiry handling.
Maintain clear records of enquiry resolution and provide feedback to service users.
Requirements
Essential Skills & Experience:
Experience in HR helpdesk operations or a similar customer-focused role.
Strong understanding of HR processes, policies, and transactional services.
Knowledge of Oracle HR systems or similar HR database systems.
Ability to interpret and update HR data for query resolution.
Excellent problem-solving and organisational skills.
Personal Attributes:
Strong communication skills, with the ability to explain HR processes clearly.
Ability to manage workloads efficiently and work under minimal supervision.
Detail-oriented with strong analytical and data management skills.
Proactive approach to service improvement and customer satisfaction.
This is an excellent opportunity for an experienced HR professional looking to develop their expertise in a dynamic environment. Apply now to be considered. 4o....Read more...
Contract Support Administrator - Vauxhall, London - Up to £35,000 per annum Are you an experienced Helpdesk Operator looking for a new challenge? If so please read on...Exciting opportunity for an experienced Helpdesk Administrator to work for an established Facilities company based in Vauxhall, London. The company provides maintenance for one of their leading contracts in the area and always aspires to provide a first class service. The successful candidate will have a proven track record of working within Facilities Management. Your main duties will consist of helpdesk, day to day administration tasks, working closely with the Helpdesk Manager chasing documentation/Invoices and answering calls and emails.Hours/details:Monday to Friday8am to 5pm Permanent position £35,000 per annum Important – Must have previous experience working in the role above and be able to start immediately.Responsibilities & Duties:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.Open and close jobsTo review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportChasing and liaison dailyRaising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilled Requirements:Help Desk ExperienceExperience in FMGeneral AdministrationCAFM knowledge....Read more...
Contract Support Administrator - Victoria, London - Up to £30,000 per annum Are you an experienced Helpdesk Operator looking for a new challenge? If so please read on...Exciting opportunity for an experienced Helpdesk Administrator to work for an established Facilities company based in Victoria, London. The company provides maintenance for one of their leading contracts in the area and always aspires to provide a first class service. The successful candidate will have a proven track record of working within Facilities Management. Your main duties will consist of helpdesk, day to day administration tasks, working closely with the Helpdesk Manager chasing documentation/Invoices and answering calls and emails.Hours/details:Monday to Friday8am to 5pm Permanent position £30,000 per annum (dependant on experience) Important – Must have previous experience working in the role above and be able to start immediately.Responsibilities & Duties:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.Open and close jobsTo review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportChasing and liaison dailyRaising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilled Requirements:Help Desk ExperienceExperience in FMGeneral AdministrationCAFM knowledge....Read more...
This role will include the following responsibilities;
To log all calls on the IT Helpdesk system.
Maintain full documentation to ensure that IT tickets are successfully logged to track the progress of a job, so that issues can be escalated or resolved appropriately to minimise IT disruptions to our users.
To set up and configure all new equipment as required, including user profiles for Active Directory, Office 365, and line of business applications. Identifying any initial risks or issues with equipment and systems and troubleshooting before implementation to the user.
To collate and review operational systems data to ensure IT practices are adhered to and the data held in the IT systems is accurate and up to date. Escalating any concerns or risks to support the maintenance of quality IT services across the Charity with the IT Helpdesk Manager.
To maintain a log of all assets including hardware items, software configuration and location to remain complaint with the Charity’s IT procedures so that an accurate log of all IT systems and equipment can be monitored efficiently.
To be the first point of contact for all IT queries and issues, troubleshooting queries as they arise to the user through the IT Helpdesk so that these can be investigated thoroughly and resolved to minimise disruption to user experience.
To ensure that all IT queries are logged through the IT Helpdesk so that they are monitored, and any complex queries are escalated to the 2nd Line Technical Support Officer or the IT Helpdesk Manager to ensure queries are managed with the relevant specialist.
To respond to IT queries through the IT Helpdesk or telephone to ensure that our customers receive professional and effective advice that resolves their query or problem effectively so that customer satisfaction is consistently high.
Training:
Information Communications Technician, Level 3 Apprenticeship Standard
Fortnightly attendance at Riverside College, Widnes
Training Outcome:The hope is that this apprenticeship will result in us offering a full-time permanent 1st Line Technical Support role within a team where we strive to promote internally.Employer Description:We are one of the UK’s largest health and social care charities. We work in the community, enriching the lives of people with many different care needs.Working Hours :Monday to Friday, 8am to 4pm.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Keen to learn new ideas,Flexible and adaptable,Be an active listener,Honest,Reliable,Team player,Excellent telephone manner,Knowledge of Microsoft Windows,Computer networking knowledge....Read more...
Contract Support Administrator - Farnborough, Hampshire - Up to £35,000 per annum Are you an experienced Contract Support looking for a new challenge? If so please read on...Exciting opportunity for an experienced Helpdesk Administrator to work for an established Facilities company based in Farnborough, Hampshire The company provides maintenance for one of their leading contracts in the area and always aspires to provide a first class service. The successful candidate will have a proven track record of working within Facilities Management. Your main duties will consist of helpdesk, day to day administration tasks, working closely with the Helpdesk Manager chasing documentation/Invoices and answering calls and emails.Hours/details:Monday to Friday8am to 5pm Permanent position £35,000 per annum Important – Must have previous experience working in the role above and be able to start immediately.Responsibilities & Duties:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.Open and close jobsTo review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportChasing and liaison dailyRaising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilled Requirements:Contract Support experience Experience in FMGeneral AdministrationCAFM knowledge....Read more...
Providing a first point of contact for customers through our helpdesk, be that via phone, email or ticket
Delight our Clients with a Friendly, Quick and Helpful Experience
Provide the Client with basic remote troubleshooting
Use of our Ticketing System
Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
Managing and recording all work though our Ticketing System
Make sure that Client Documentation is well maintained
Split tickets that have several issues into their own individual ticket
Make sure that tickets aren’t “stale” throughout the process
Use of our Monitoring & Management Tool
Review RMM dashboard and apply remediation actions as indicated by our Processes
Review regularly scheduled/automated actions as indicated by our Processes
From time to time the projects team will need additional resource to help deliver projects either on site or remotely. When opportunities arise the 1st Line Helpdesk Engineer may be required to help with project delivery
Escalate tickets that require Senior Helpdesk Engineer support
Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
Submit Timesheets & Expense reports as indicated on their SOPs
Identify, Communicate and Mitigate potential risks to the Front Line Team Leader and Clients
Follow the schedule provided by the Service Delivery Manager or Service Coordinator / Dispatcher
Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks
Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues
Identify opportunities for improvement and make constructive suggestions for change
Contribute to the process of innovative change effectively
Undertake other duties as required by the Front Line Team Leader
Training:
Training is completed on site at the employers premises
Additionally training is completed remotely online
Training Outcome:
Opportunity to complete additional qualifications
Employer Description:At Workplace Connect, we started with one simple belief: IT should make your life easier, not harder. After watching firms lose time, clients, and trust due to unreliable tech support, we knew something had to change. Today, we’re proud to be the team that businesses rely on when nothing less than excellence will do.Working Hours :Monday to Friday 9am to 6pmSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Analytical skills,Logical,Team working....Read more...
Provide day-to-day helpdesk support by responding to user inquiries, troubleshooting hardware, software and network issues and documenting solutions
Work on server management tasks including configuring, installing and maintaining server hardware and software and resolving server related issues
Perform data central work by managing and maintaining data centre infrastructure, monitoring operations, implementing security measures and conducting data backups
Serve as an IT Helpdesk resource, assisting users with password resets, account setups and access management
Fix computers, iPad and G-Suite related issues by diagnosing problems and implementing appropriate solutions
Training:Information Communications Technician Level 3 Apprenticeship Standard:
Duration: 12 Months and up to 3 Months End Point Assessment
As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs
You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service
Training Outcome:
This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an IT Support Technician
Employer Description:Bishop Chadwick Catholic Education Trust was established in 2020 and is a multi-academy Trust serving the east area of the Diocese of Hexham and Newcastle.
We currently have 25 primary schools and 5 secondary schools in our family, with a further four primary schools set to join by the end of 2023. Our schools are located across East Durham, South Tyneside and Sunderland.Working Hours :Monday - Thursday, 8.00am - 4.00pm, Friday, 8.00am - 3.30pmSkills: Communication skills,IT skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative....Read more...
Log all support requests with relevant information on helpdesk
Support with administration of IT systems and tools
Record and replace defective equipment within the helpdesk
Assist with relocation of hardware when required
Maintain and update the Cluster hardware and software inventory
Manage AV/IT services at events and ensure that the services meet the high expectations of the Cluster
Pro-actively assist with any other IT support requests that may arise
Training:
Information Communications Technician Level 3 Apprenticeship Standard
One day a week of training at City Gateway. E14 2BE
Training Outcome:
Permanent opportunity
Employer Description:We are a Trust of nine schools, all based in South East London. Whilst each of our schools maintains its individuality, we share a common mission: to ensure that every single child and young person in our care is successful at school so that they can flourish and be successful in their lives. We are committed to ensuring this success from 3 to Forever, under our mantra of ‘once a Haberdasher, always a Haberdasher’.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Number skills,Analytical skills,Logical,Team working,Creative....Read more...
NOT SUITABLE FOR COMPUTER SCIENCE GRADUATES
What you’ll do at work
Some of the key day to day responsibilities are;
You should be able to demonstrate a natural ability in IT and evidence this as an IT hobbyist. This, as an example, might building custom PC's
Learning and becoming proficient in Support Desk I.T Systems – this will be achieved by being hands-on in the IT support triage environment. Whilst the helpdesk can be a pressured environment, you will benefit by being surrounded by experienced industry experts that will help guide and inform you
Repairing of I.T hardware, reinstalling operating systems and software – the role will have hardware elements to it, this will be both dealing with new kit and preparing it for new installations, but also older kit and upgrading components and installing new software versions
Problem solving on IT related incidents and problems – as a helpdesk engineer, one of the primary functions is to help customers solve IT incidents remotely. You will need to have the ability to show empathy whilst reassuring the customer the problem will be solved within the agree contractual SLA’s
Commissioning of IT and associated equipment – you will be involved in the installation of new IT kit from time to time and may require you to travel to customer sites. This will give variety to your role, and the opportunity to work in a face-to-face customer situation. You will need excellent customer service abilities and have excellent spoken communication skills....Read more...
The following are the core responsibilities of the Apprentice. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
Provide day-to-day hands-on resolution of users IT problems and issues which affect any aspect of the organisation’s information systems
Keep IT Helpdesk tickets updated in the management information system (Sentinel)
Perform daily operational tasks and carry out any appropriate follow up actions with guidance from the IT Support Technician
Ensure that resources are deployed as required, such as laptops, docking stations and AV/VC equipment
Deliver user training for new and existing IT systems as directed by the IT Support Technician or Head of Corporate Services
Escalate IT Helpdesk tickets that are recurrent or require longer term or specialist attention to improve service quality and reliability to the IT Support Technician
Training:IT Solutions Technician Level 3.Training Outcome:May lead to permanent position once the apprenticeship has successfully been completed.Employer Description:St. Luke’s Hospice is a charity providing compassionate palliative and end of life care to people whose illnesses are no longer curable. We deliver care to ensure dignity and empower people to make the choices they want; from the moment they are diagnosed.Working Hours :Monday to Friday 9am to 5pm
30-minutes lunch breakSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Presentation skills,Initiative,Non judgemental,Patience....Read more...
IT helpdesk Support, logging calls and resolving issues over the phone with customers
Customer site visits to support customers related IT issues
Project work, Migrations and rolling out new IT infrastructure
Computer installation and configuration
PC/Apple Mac Support
IP Telephony support and configuration
Backup checks and reporting
Monitoring and Maintenance of customers IT systems
Monitoring and Maintenance of customer Network Infrastructure
Training Outcome:This role offers the potential for a permanent position upon successful completion of the apprenticeship, contingent on performance.Employer Description:We are an IT company based in Essex consisting of IT Professionals who have worked and consulted in the I.T. industry for over 25 years. We specialise in IT services for businesses. Because of our vast experience we know how complex IT can be and we help to make IT easy. In modern times IT is a necessity to help drive and grow your company / business but sometimes can be difficult to comprehend. We strive to make this easier for you to understand and look at the best solutions to help drive your company / business forward the right way. We provide highly skilled professionals at great business rates, working with you to provide a cost-effective IT service.Working Hours :Rotational/flexible shifts required to cover IT helpdesk early shift 8:30am - 4:30pm and late shift 10am to 6pm with 1-hour lunch break. Exact working days and hours TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Creative,Team player,Ability to work independently,Quality conscious,Goes the extra mile,Genuine interest in technology,Willingness to learn,Flexibility,Adaptability,Good interpersonal skills,Ability to multitask....Read more...
Contract Administrator - FM Provider - Corsham, Wiltshire - Up to £35,000 per annum Are you an experienced FM administrator looking for a new challenge? Are you looking to broaden your experience within the FM sector? If so this may be the role for you! CBW has an exciting new opportunity for a Contract Administrator to join a leading FM company on a permanent basis. This role is based near Corsham, Wiltshire, with the client looking for someone with a relevant admin/facilities background. You will be joining a vibrant team in a fast paced environment that rewards your hard work. Below are all the details on this excellent new opportunity! Hours of Work / Details:08:00am to 17:00pm Monday to Friday (Office based)Up to £35,000 per annum Permanent position Hybrid working!Key responsibilities:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.To review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportAssign tasks via CAFM system (Concept)Raising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilledRequirements:Helpdesk ExperienceExperience in FMGeneral AdministrationCAFM knowledgeAble to commit to a Perm roleHave the right to work in the UK IT Proficient Please send your CV to Abbie at CBW Staffing Solutions for more information!....Read more...
Contract Administrator - FM Provider - City of London - Up to £35-38,000 per annum Are you an experienced FM administrator looking for a new challenge? Are you looking to broaden your experience within the FM sector? If so this may be the role for you! CBW has an exciting new opportunity for a Contract Administrator to join a leading FM company on a permanent basis. This role is based near London Bridge, with the client looking for someone with a relevant admin/facilities background. You will be joining a vibrant team in a fast paced environment that rewards your hard work. Below are all the details on this excellent new opportunity! Hours of Work / Details:08:00am to 17:00pm Monday to Friday (Office based)Up to £35-38,000 per annum Permanent position Key responsibilities:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.To review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportAssign tasks via CAFM system (Concept)Raising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilledRequirements:Helpdesk ExperienceExperience in FMGeneral AdministrationCAFM knowledgeAble to commit to a Perm roleHave the right to work in the UK IT Proficient Please send your CV toStacey Duclaux at CBW Staffing Solutions for more information!....Read more...
This role is a fantastic first step towards working in IT support with local schools, this is a hybrid opportunity where you will be field based for the majority of the role. You will be part of a team where you will learn everything about IT support, schools broadband and much more!
Joining the team as an IT Helpdesk Technician Apprentice, you will be responsible for the following duties:
Supporting all IT related issues from a remote support helpdesk
Shadow other IT and AV technicians at Client location and inhouse, and receive training
Supporting work with external network support providers
Remotely supporting the network administrators and IT coordinators with maintenance and installation tasks
Ensure that the Data Protection Act is supported in all areas of ICT
Fully support the Managing Director and line manager with the implementation and continuing of daily routines and procedures
To assist Clients employed network administrators, coordinators and apprentices with the overall upkeep and monitoring of the school infrastructure
Perform maintenance tasks and troubleshooting remotely on any Audio-Visual equipment
Oversee warranties; including taking responsibility for registering, returning and checking, any warranty repairs
Assist with ICT management on all sites with the installation/reimaging of new and existing equipment
Work within the parameters of the level of access permitted by the Company or Client (this may include limited access to the site domain controller – Server/Cloud services)
Ensure Client contact and network information is always up to date using the Company Management Information System (MIS)
Raise, check, address and complete support tickets using the MIS including cover support visits
Raise and check quote and purchasing requests using the Company MIS/emailing system
General requirements:
To provide positive and consistent customer service to customers
To be able to organise your work and support other Helpdesk colleagues
To be willing to investigate and resolve a wide range of problems
Ensuring effective time management
Adhering to all Health & Safety policies as set in the Company Health & Safety manual
Adhering to all the Company policies and procedures as set in the handbook
To uphold professional standards, with particular regard to confidentiality, and respect for the feelings of students, parents and families
To perform any other duties commensurate with the level of responsibility of the post
Attend regular staff meetings as required by the Company
Training:Full training towards a level three ICT Support Technician apprenticeship. This apprenticeship is 22 months in length and will involve ongoing onsite training and mentoring from the Drift IT services team combined with 25 days of off the job training at the PETA training centre in Cosham.Training Outcome:Progression opportunities will be discussed throughout the apprenticeship.Employer Description:We are a small company that really cares about the support we are giving to the local education sector. Friendly and supportive team genuinely working together to give the best service and IT support. We have been nominated for Apprenticeship provider of the year award for the last 2 years.Working Hours :Mon - Fri between 08.00 - 17.00 with half an hour for lunch.Skills: Communication skills,Customer care skills,Problem solving skills,Analytical skills,Clean DBS security record,Good numeracy skills,Good literacy skills,Computer literate,Excellent organisation skills,Ability to prioritise,Good interpersonal skills,Driving licence (desired)....Read more...
PRINCIPAL RESPONSIBILITIES
· Efficient desktop support, responding and resolving user issues within agreed timeframes (SLAs), escalating faults where appropriate.
· Liaise with users and third-party suppliers.
· Track and maintain hardware assets.
· Deployment of approved and pre-configured; Applications, Plug ins and Scripts.
· User administration, including password resets and IDP (Okta) access.
· Day to day management of users, onboarding and offboarding staff, setting up telephony system, assigning licences via Zoom etc.
· Routine checks and setup of conference rooms; Audio, Video Conferences, Web Conferences, Teleconferences and events (Crestron and Zoom).
· Drafting solutions articles, reporting helpdesk statistics and analysing trends (Freshdesk).
· Resolve cloud printer issues, including toner replacements, basic fault finding and resolution.
· Control stock, ordering new supplies as appropriate.
· Assistance with desk moves to ensure hardware properly moved and cabling is correct.
· Manage and maintain a healthy fleet of loan IT equipment.
· Capturing helpdesk trends and suggesting areas of improvement.
· Support of other corporate systems (Project Management solution, Digital Image Library, Antivirus solution, Project accounting system, Intranet, etc ).
· Provide access to confidential projects when approved.
SKILLS & COMPETENCIES
· Good written English and excellent communication skills.
· Able to work well under pressure.
· Positive 'can do' attitude, but comfortable enforcing company policy.
· Responsible, confident and highly and motivated.
· Excellent prioritisation, administration and organisational skills.
· Effective team player.Training:ICT (Information Communications Technician) Level 3 Apprenticeship Standard:
You will also receive full training and support from the Just IT Apprenticeship team to increase your skillsYour training will include gaining a Level 3 IT qualificationTraining Outcome:Full-time position for the right candidateEmployer Description:An award-winning international practice covering architecture, planning and industrial design in all major sectors, with offices in New York, London, Melbourne and Sydney.
Grimshaw was founded by Sir Nicholas Grimshaw in 1980. The practice became a Partnership in 2007 and operates worldwide with offices in New York, London, Melbourne and Sydney employing over 250 staff.Working Hours :Friday 9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Providing technical support for IT and EPOS systems
Assisting in customer projects and IT service activities
Handling helpdesk calls and emails, ensuring timely responses
Managing and resolving first-line support queries
Gaining experience in networking, security, and cloud services
Training:Information Communications Technician Level 3.
This apprenticeship offers blended learning, combining online training with practical workplace experience, setting you up for a successful IT career.Training Outcome:Potential opportunities for full-time employment.Employer Description:Our client is a leading IT support and service provider based in Elmley Lovett, delivering bespoke IT solutions to small and medium-sized businesses across the region.Working Hours :Monday - Friday, 8:30 am - 5:00 pm (37.5 hours per week)Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working....Read more...
2nd Line Engineer
3 month initial contract £300 - £325 p/d (inside IR35)
Full time onsite in London
IT department within a leading construction engineering business seeking a highly proactive and analytical service desk engineer for initial 3 month contract. Responsibilities include logging of tickets and managing through to resolution (both hardware and software), and installation and configuration of new hardware, software, and services. You must have a solid understanding of helpdesk responsibilities, procedures, policies, and workflows and be able to work effectively under pressure.You’ll require experience supporting the following:
Windows OS Support (Windows 10)
Active Directory and Office 365 Admin
Microsoft Teams
Supporting anti-virus products (not Crowdstrike in this case...)
Ideally an understanding of web gateway filtering.
An understanding of networking concepts including support of VPN’s
Experience working on a service desk / management and prioritization of ticket queues. Experience working with ServiceNow would be beneficial although is not a requirement.
....Read more...
2nd Line Engineer – Stockton on Tees
3 month initial contract
£275 - £325 p/d (inside IR35)
IT department within a leading construction engineering business seeking a highly proactive and analytical 2nd Line Engineer for initial 3 month contract.
Responsibilities include logging of tickets and managing through to resolution (both hardware and software), and installation and configuration of new hardware, software, and services. This role is a standalone role which is predominately 2nd through to 3rd Line, with some 1st line when required.
You must have a solid understanding of helpdesk responsibilities, procedures, policies, and workflows and be able to work effectively under pressure.
You’ll require experience supporting the following:
- Windows OS Support (Windows 10)
- Active Directory and Office 365 Admin
- Microsoft Teams
- Supporting AV products
- Ideally an understanding of web gateway filtering.
- An understanding of networking concepts including support of VPN’s
- Experience working on a Service Desk / management and prioritization of ticket queues.
- Any experience with ServiceNow will be highly favored
Potential for this role to turn permanent after 3 month initial contract.
....Read more...
Senior Service Desk Engineer – Stockton on Tees
3 month initial contract
£275 - £325 p/d (inside IR35)
IT department within a leading construction engineering business seeking a highly proactive and analytical Senior Service Desk Engineer for initial 3 month contract.
Responsibilities include logging of tickets and managing through to resolution (both hardware and software), and installation and configuration of new hardware, software, and services. This role is a standalone role which is predominately 2nd through to 3rd Line, with some 1st line when required.
You must have a solid understanding of helpdesk responsibilities, procedures, policies, and workflows and be able to work effectively under pressure.
You’ll require experience supporting the following:
- Windows OS Support (Windows 10)
- Active Directory and Office 365 Admin
- Microsoft Teams
- Supporting AV products
- Ideally an understanding of web gateway filtering.
- An understanding of networking concepts including support of VPN’s
- Experience working on a Service Desk / management and prioritization of ticket queues.
- Any experience with ServiceNow will be highly favored
Potential for this role to turn permanent after 3 month initial contract.
....Read more...
Customer Service Administrator - Facilities Company - Renfrew- Salary Circa £23,500 (36.5 hour week) CBW are delighted to be working with a specialist engineering company based in Renfrew in the recruitment of service administrators. This is a National company with strong contracts and due to a National win of a new contract they have several openings for helpdesk administrators. This is a great opportunity for an experienced customer service administrator to advance their career into a planning administration role. Hours of work: Shifts: Mix of 08.00 - 16.00 / 10.00 - 20.00 and 1 weekend in 4, however days back in lieu after the weekend shifts. Shifts will be discussed at the interview stage. Duties & Responsibilities : To organise and prioritise engineer’s workload.Work with engineering and Maintenance staff to ensure workload is completed and PPMs scheduled and actioned.Monitor and organise day to day performance of the engineering team and ensure schedules and rotas are in place and communicated.Coordinate spares and parts procurement and scheduling of fitting.Advise appropriate Services Manager of issues affecting performance.Develop & maintain key interdepartmental relationshipsUnderstand and operate customers Maintenance Management SystemSalary & Benefits: Salary up to £23,500 this will raise after probation32 days holiday Health carePension 4% contribution....Read more...
Facilities Coordinator - 2 months cover - £16p/h Umbrella - Basingstoke Exciting opportunity to work for a Facilities Management in Basingstoke. The successful candidate will have a proven track record in Facilities Management working as a Receptionist/Facilities Coordinator. In return the company is offering a competitive salary, further training, and the opportunity to work for a great company!Brief Overview;Monday to Friday 7:30 am to 4:30pm Office based£16p/h Umbrella 2 months cover Essential Responsibilities:To welcome guests and visitors and ensure you offer a warm welcomeCarrying out all necessary operations when guests arrive i.e. check-in / check outTo be the first point of contact for all members and to deal with all situations in a courteous and professional manner in person and on the phoneRespond to a wide range of members requirements and promote facilitiesHave operational knowledge of all front of house services and know-how to access these services to meet the members’ requirementsReport all facilities and maintenance issues to the helpdeskEssential Skills:Strong oral and written communication skillsHave basic IT skillsPassionate about providing and delivering exceptional customer serviceMust be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessaryBasic AdministrationIf you are interested in this position, please send your CV to Abbie at CBW Staffing Solutions or call for more information.....Read more...
3rd Line Support Engineer
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Location: Kingston Upon Thames
Salary: up to £53,000
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Are you an experienced IT specialist seeking your next opportunity?
About the company
Our client is a global leader in body-worn video technology, dedicated to enhancing safety, innovation, and progress.
Position Overview
The 3rd Line Support Engineer is a key member of the Helpdesk team, responsible for providing expert-level assistance for Digital Evidence Management Software (DEMS) and internal IT infrastructure.
Responsibilities
• Serve as the primary escalation contact for DEMS and IT-related concerns via phone and email.
• Record, monitor, and resolve software-related support cases, providing timely updates.
• Investigate and troubleshoot advanced software and IT infrastructure challenges, escalating when needed.
• Deliver training sessions and assist with the deployment of DEMS software and IT systems.
• Oversee third-party IT vendors and software solutions.
• Configure, install, and maintain desktops, laptops, and servers, ensuring compliance with security protocols.
• Participate in an on-call rota to support customers requiring extended service levels.
Candidate Requirements
Essential Skills and personal qualities
• Expertise in managing Windows Servers, Active Directory, networking (DNS, DHCP, TCP/IP), and firewalls.
• Experience handling MS Exchange and MS SQL.
• Knowledge of Azure Portal and cloud system monitoring.
• Strong ability to install, update, and troubleshoot software.
• Analytical mindset with a structured approach to problem-solving.
• Excellent communication and documentation abilities.
• Capable of working independently, prioritizing tasks effectively, and meeting deadlines.
• Willingness to work flexible hours when required.
• This role requires passing police vetting procedures.
Apply now to Just IT and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity.
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Raise Purchase Orders for supplier attendance/ to order materials.
Assist Contract Support with financial housekeeping.
Assist Contract Support with monthly invoicing.
Report writing.
Liaising with management team to ensure supplier invoices are approved in a timely manner.
Occasional cover on the site’s FM Helpdesk which includes:
Raising Work Orders on client CAFM system.
Liaising with building user, engineers and contractors regarding task progress and completion.
Updating CAFM system throughout work order lifespan – uploading documents, applying correct status, and adding useful notes.
Managing emails and phone calls within SLA.
Booking in contractors.
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:There are many different routes within Wates after successful completion.
Wates offer a wide range of career progression opportunities including further qualifications on completion of the apprenticeship.
The right candidate could move into a permanent role, and we have a Trainee Management programme. Employer Description:The Wates Group, established in 1897, is one of the leading privately-owned construction, residential development, and property services businesses in the UK. We employ approximately 3,600 people and work with a wide range of public and private sector customers and partners.Working Hours :Monday to Friday, 8.00am - 5.00pmSkills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Team working,Good time management....Read more...
Raise Purchase Orders for supplier attendance/ to order materials
Assist Contract Support with financial housekeeping
Assist Contract Support with monthly invoicing
Report writing
Liaising with management team to ensure supplier invoices are approved in a timely manner
Occasional cover on the site’s FM Helpdesk which includes:
Raising Work Orders on client CAFM system.
Liaising with building user, engineers and contractors regardingtask progress and completion
Updating CAFM system throughout work order lifespan - uploading documents, applying correct status, and adding useful notes
Managing emails and phone calls within SLA
Booking in contractors
Training:
Business Administrator Level 3 Apprenticeship Standard
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:
There are many different routes within Wates after successful completion
Wates offer a wide range of career progression opportunities including further qualifications on completion of the apprenticeship
The right candidate could move into a permanent role, and we have a Trainee Management programme
Employer Description:The Wates Group, established in 1897, is one of the leading privately-owned construction, residential development, and property services businesses in the UK. We employ approximately 3,600 people and work with a wide range of public and private sector customers and partners.Working Hours :Monday - Friday, 8.00am - 5.00pmSkills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Team working,Good time management....Read more...
