Helpdesk Administrator

Helpdesk Administrator – Temp to Perm – £38,000 per annum
📍 Location: Croydon
🕗 Hours: Monday to Friday, 08:00 AM – 05:00 PM

Are you an experienced Helpdesk Administrator ready for your next opportunity?
If you’re looking to join a reputable and growing Facilities Management company in a dynamic and supportive environment — this could be the perfect role for you.

We are currently recruiting for a Helpdesk Administrator to be based at a unique and high-profile site in Croydon. This is a Temp to Perm opportunity, offering a salary of £38,000 per annum. The successful candidate will have prior experience within a Facilities Management setting and will be available to start immediately.

🔧 Key Responsibilities:Act as the first point of contact for client queries and engineer coordination

Schedule appointments and allocate jobs using internal scheduling systems

Raise Purchase Orders and arrange parts or services for engineers

Create, process, and manage quotes with precision and accuracy

Liaise with supervisors to arrange engineer coverage and shift planning

Maintain accurate records by scanning, filing, and uploading documents

Manage incoming and outgoing communications via phone and email

Open and close jobs within the internal system, ensuring up-to-date tracking

Support the engineer call-out rota and assist with ad hoc administrative duties

✅ Requirements:Previous experience in a Facilities Management helpdesk or administrative role

Understanding of finance processes including raising quotes and POs

Strong IT skills and the ability to adapt to internal systems quickly

Excellent organizational skills with strong attention to detail

Confident communicator with a proactive and solution-focused mindset

Ability to multitask and prioritise workload effectively in a busy environment

💼 What’s In It For You?Competitive salary of £38,000 per annum

Temp to Perm opportunity with long-term career potential

Work for a respected name in the Facilities Management industry

Join a supportive and friendly team in a key administrative role

📩 Interested?
Send your CV to Abbie at CBW Staffing Solutions today to apply or for more information.

We look forward to hearing from you soon!