Helpdesk Manager

Helpdesk Manager – Permanent Position
Location: Office-Based in Chilton, Aylesbury | Salary: £42,000 per annum
Industry: Maintenance Services
Full-Time | Monday - Friday

Are you an experienced Helpdesk Manager with a passion for leading teams and streamlining operations? We’re recruiting on behalf of a reputable and growing maintenance company, seeking a proactive and organised Helpdesk Manager to join their team on a permanent, full-time basis.

About the Role: As the Helpdesk Manager, you will oversee the day-to-day operations of the helpdesk team, ensuring efficient job logging, scheduling, and client communications. You'll play a crucial role in managing service delivery across planned and reactive maintenance contracts, acting as the key link between clients, engineers, and internal teams.

Key Responsibilities:Lead and manage a team of helpdesk coordinators

Ensure all maintenance requests are logged, scheduled, and completed in line with SLAs

Monitor and improve helpdesk performance and processes

Liaise with clients and engineers to resolve queries and issues promptly

Provide regular reporting on helpdesk activity and KPIs

Support the wider operations team with administrative and coordination tasks

What We’re Looking For:Proven experience in a similar helpdesk or scheduling management role (ideally within FM or maintenance)

Strong leadership and communication skills

Excellent organisational and problem-solving abilities

Proficiency in helpdesk or CAFM software

A calm and professional approach under pressure

What’s on Offer:Competitive salary of £42,000 per annum

Office-based role within a friendly and supportive team

Career progression opportunities within a stable and growing company

Immediate start available for the right candidate

🔎 Ready to take the next step in your career?
Apply today with your CV or get in touch with our recruitment team to learn more. We look forward to hearing from you!