As our IT Apprentice you will assist our Technology department with IT support, infrastructure maintenance, system configuration and troubleshooting, whilst developing core technical skills and completing a Level 3 apprenticeship within a fast-paced, real-world environment.
Here's a glimpse of what your journey could include:
Providing first-line technical support to both internal and external customers; including troubleshooting hardware, software and network issues
Assisting with the installation, configuration and maintenance of IT equipment
Supporting the setup and administration of user accounts, permissions and access controls across business systems
Helping to monitor IT systems, networks and infrastructure to ensure performance, security and availability
Assisting to maintain and update software, operating systems and security patches
Supporting cloud-based platforms and services
Working alongside the wider team across the service desk and projects to support with system upgrades, network improvements and new technology developments
Assisting with documenting IT processes, systems and troubleshooting guides
Supporting cybersecurity practices including antivirus management, password policies and incident reporting
Ensuring all IT support requests are logged, tracked and update through the helpdesk ticketing system
Training:As part of your Apprenticeship, you will be enrolled onto a IT Solutions Technician Level 3 qualification which normally runs for 2 years. You will be fully supported by our partnered training provider, Baltic Training, to achieve this qualification by having 1-2-1 advice and support, e-learning materials, and a whole team of experts on hand for advice and technical knowledge at your office.
Our dedicated Apprenticeship Team will support you every step of the way, helping you make the most of your opportunities and to achieve the goals you already have – and those you have yet to discover!Training Outcome:Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us.Employer Description:At Mitie, we’re the UK’s leading facilities management and professional services company. We deliver critical services that power businesses, communities, and individuals across the nation. Rock Power Connections are proud to be part of Mitie designing and building electrical infrastructure solutions across the UK, bringing high voltage power to the places it’s needed.Working Hours :Monday to Friday, 8.00am - 4.30pm.Skills: Communication skills,IT skills,Organisation skills,Problem solving skills....Read more...
Support IT security tasks including user setup, permissions, MFA, and password resets in line with policy
Use documentation and security procedures to carry out tasks accurately and compliantly
Log, triage, and escalate tickets via ConnectWise to meet SLAs
Provide first-line technical support, including answering calls, emails, and remote support for internal and external users
Maintain audit trails and support systems using platforms like Microsoft Azure and Microsoft Lighthouse
Training:Information Communications Technician Level 3.
Your training will be delivered in 2 day blocks every 4-6 weeks; this will be in our online classrooms delivered via Microsoft Teams. You will be working with a specialist coach from Baltic Apprenticeships. Training Outcome:This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.Employer Description:Ready to Launch Your Career in IT with NCS IT Ltd?
An exciting opportunity has arisen for an IT Apprentice to join a well-established and forward-thinking managed IT services provider. With over 30 years of experience, the company supports businesses across the UK with everything from day-to-day IT support to cloud services and cybersecurity, helping organisations stay secure, productive and ahead of the curve.
This opportunity is ideal for someone with a genuine interest in IT support who is eager to start their career in the industry. The ideal candidate will be motivated, curious, and willing to learn, someone who enjoys problem-solving and is keen to build their technical knowledge in a real-world environment. The successful applicant will become part of a friendly and supportive team of experienced IT professionals. From helpdesk technicians to engineers, the team works collaboratively to deliver excellent service, providing ongoing guidance and encouragement as the apprentice develops their skills.
As part of the apprenticeship, the individual will receive structured training delivered in 2-day blocks every 4–6 weeks with Baltic Apprenticeships, alongside hands-on experience in the workplace, offering the perfect balance of learning and practical development to kickstart a career in IT.Working Hours :8am - 5pm Monday to Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Motivated and eager to learn....Read more...
Modern Cloud Management: Gain hands-on experience with Microsoft 365, Entra ID (formerly Azure AD), and Intune.
Real-World Impact: Move past "password resets" to manage complex, industry-standard environments.
Mentorship: Receive dedicated training and guidance while working toward a recognised IT qualification.
In this role, you will be the first point of contact for all technical issues. Your day-to-day tasks will include:
1st Line Technical Support: Monitoring the IT helpdesk, logging tickets, and resolving hardware/software issues for end-users’ desk side, via our ticketing system and Teams.
Microsoft 365 Administration: Managing user licenses, configuring Outlook/Teams settings, and assisting with SharePoint permissions.
Identity & Device Management: Learning to use Microsoft Entra for user/group administration and Microsoft Intune for managing company devices.
The Employee Lifecycle: Handling the "Joiners and Leavers" process—ensuring new starters have everything they need on day one and securely offboarding departing employees.
Hardware Deployment: Managing the Laptop Enrolment process, using Autopilot and Intune to ensure machines are correctly imaged, encrypted, and ready for use.
Security & Compliance: Maintaining security best practices, such as Multi-Factor Authentication (MFA) setup and ensuring devices are compliant with company policies.
Training:LearnTech will provide your training.
JMAN operates a hybrid working policy, and as IT apprentice you will be required to work in the office 4 days a week.
The other day you can work from home and focus on apprenticeship training.Training Outcome:For the right candidate we would expect:
1st Line Support Engineer
Followed by:
2nd Line Support Engineer or Network Engineer.
Employer Description:JMAN is a high-growth data engineering and science consultancy specialising in commercial value creation for Private Equity and global corporates.
Scale & Reach: 600+ experts across London (HQ), New York, and Chennai.
Track Record: Founded in 2013; backed by Baird Capital since 2023.
Ambitious Growth: Rapidly expanding US operations with the goal of matching our European footprint by 2027.
Expertise: A unique synergy of commercial consulting, data science, and software engineering.
Why Join Us?
Our vision is to be the "passport to your future." We provide a fast-paced, high-growth environment where the skills, exposure, and values you gain at JMAN will open doors globally for the rest of your career.Working Hours :Monday-Friday 9am-6pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
About the role:
Embark on your journey with our vibrant and fast-paced company as a full-time Technical Apprentice. You'll have the unique opportunity to learn and grow within our organisation, guided by a direct reporting line to the Service Desk Manager. Your primary role will involve providing Level 1 support to our clients, both remotely and on-site, as you gain valuable experience and knowledge in your apprenticeship. Strong communication and customer-centric skills, combined with a thirst for technical expertise, will be nurtured throughout your learning experience.
Responsibilities will include:
Answer and manager IT support via the helpdesk
Initial contact point for user inquiries and issues
Assist users in troubleshooting common IT problems
Gather and document issue details for tracking
Follow basic troubleshooting procedures
Log and manage support tickets requests
Communicate effectively with users
Collaborate with experienced support personnel
Escalation of complex issues
Contribute to documentation and knowledge sharing
Fully participate in apprenticeship scheme
Attend and actively engage in all scheduled training
What technical knowledge & experience you’ll bring to us:
A demonstratable interest in IT and/or related Technology markets
Thirst for Knowledge and a commitment to ongoing growth with a keen interest in Technology
Friendly, personable, and ambitious
High Attention to detail
Effective time management and organisational skills
Excellent telephone manner
Excellent communication and interpersonal skills
Strong analytical and problem-solving skills
Patience and empathy when dealing with end users.
Ability to prioritise tasks and meet deadlines
A focus on providing exceptional customer service
Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT apprenticeship team to increase your skills
Your training will include gaining a Level 3 IT qualification
Training schedule has yet to be agreed
Details will be made available at a later date
Training Outcome:
Career progression opportunities
Possibility to secure a full-time position after successful completion of apprenticeship
Employer Description:At Couno we create partnerships that deliver premium technology solutions to enable efficiency and increase performance.Our Company Values are the foundation of our identity, underscoring the significance of your alignment with them right from the start of your journey with Couno.
Accountability – We all take responsibility for our actions with both our team and our customers to drive results.
Knowledge – In order to deliver a premium technology solution, we all take full responsibility for continuously developing our knowledge.
Performance – Every day we all strive for excellence in everything we do. We find solutions. Everything counts.
Team – We are one family, we have fun, we are professional, and we get work done.Working Hours :Monday - Friday, 9.00am - 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Creative,Initiative,Motivated,Can do attitude,Troubleshooting,Passion for IT,Hardware and Software,Tech Savvy....Read more...
Maintain reliable internet and network connectivity across the Trust
Respond to IT helpdesk requests, troubleshooting issues both on-site and remotely
Install and configure hardware/software on workstations and devices
Set up and manage user accounts in Microsoft 365, MIS, and other systems
Maintain and contribute to an IT knowledge base for future problem-solving
Set up, check, and maintain laptops, iPads, printers, projectors, and AV equipment
Carry out routine maintenance, replace consumables, and complete minor repairs
Keep accurate inventories and security mark equipment
Monitor and maintain network security, ensuring safe and appropriate use
Assist with cyber incident response and promote cyber safety in line with NCSC/DFE guidelines
Ensure compliance with GDPR, RPA, and Copyright Licensing Authority regulations
Set up and operate AV equipment for assemblies, school events, and performances
Film, edit, and produce video content for internal and external use
Liaise with suppliers for AV equipment hire or purchase
Provide technical support for IT-related projects across the Trust.
Attend up to five scheduled evening events annually (e.g. parents’ evenings, performances)
Assist with examination material preparation and submission
Skills, qualities and Desirable knowledge:
Passion for technology and problem-solving
Strong communication and interpersonal skills
Organised, adaptable, and able to prioritise tasks
Able to work independently and as part of a team
A calm, helpful, and customer-focused approach
Microsoft 365, Microsoft Office, and basic networking
Active Directory and Adobe Creative Cloud
Hardware assembly, maintenance, or upgrades
AV equipment setup and video editing
Training:
The successful candidate will obtain a Level 3 IT Solutions Technician Apprenticeship standard qualification
Training Outcome:
Potential full-time employment for the right candidate upon successful completion of the apprenticeship
Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday to Thursday, 8.00am - 4.00pm and Friday, 8.00am - 3.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Passion for technology....Read more...
Company Description
RAS Supply Chain Integrity is the global authority in stock integrity audit and supply chain stock compliance. With over 30 years of experience and headquarters in Bromley, UK, the company specializes in uncovering the truth in stock movement without providing warehousing or transportation services with with unique service concepts created such as Good Faith Receiving, Picker Accuracy, and Direct-to-Store delivery audits. Its proprietary technology platform, RAS Prosper!22;, and a network of 600+ trained auditors deliver scalable, precise insights that help major global Food, Fashion, and DIY retailers and suppliers reduce losses, enhance stock accuracy, and meet regulatory and ESG requirements. RAS is the trusted partner when stock accuracy, accountability, and trust in the supply chain are the priority.
Role Description
This is a full-time remote working position with some site/office working for the Information Technology Delivery Manager. The candidate could be based UK wide, but majority of our vendors are south of England based, whilst our site locations are UK wide. As IT Delivery Manager, you’ll be a key member of the business’s senior leadership team, accountable for all aspects of IT service delivery, infrastructure, and innovation across the company. You will lead internal support and development teams, oversee software portals, external vendors, manage systems hosted in AWS, and ensure the continued evolution, resilience and security of RAS SCI’s technology stack. You’ll also play a proactive role in shaping future capabilities through innovation, working closely with operational teams across multiple sites.
Remuneration
The remuneration for this role starts at £53,000, with the ability to offer a higher salary for candidates who bring exceptional experience and a strong track record in IT leadership and service delivery. This package also includes reimbursement of business-related expenses, acknowledging the travel and engagement required across operational sites and vendor locations. This structure ensures the role remains competitive while rewarding the depth of expertise and strategic value the position brings to the organisation.
Key Responsibilities
Leadership & Operational Management
Act as a senior leader in the business, collaborating with other department heads on business-wide strategic and operational decisions and ability to influence senior stakeholders and translate business goals into clear technology priorities.
Lead and develop the 1st Line Support team, ensuring customer-focused, SLA-driven service via the Jira helpdesk.
Line-manage SQL developers, ensuring performance, availability and reliability of data-driven systems.
Oversee the Data Processing team via its team lead, ensuring that audit and operational data is processed with speed and accuracy.
Innovation & Continuous Improvement
Serve as a driver of technology innovation, constantly reviewing and proposing improvements to hardware, systems, tools, and workflows that add value to the business and its customers.
Regularly visit operational sites and engage directly with end users and field teams to understand pain points, gather feedback, and develop real-world solutions.
Identify and trial new hardware, platforms, integrations, or automations that improve efficiency, scalability, or data visibility across the business.
Lead the development and integration of AI‑driven systems and processes, exploring opportunities to automate workflows, enhance data insights, and drive innovation across the business.
System & Platform Administration
Administer and manage Microsoft 365 (M365) including Exchange, SharePoint, Teams, security and licensing.
Manage internal support systems and change requests via Jira, ensuring a structured, auditable approach to change and problem management.
Oversee desktop support and hardware lifecycle, ensuring devices are secured, maintained and compliant.
This role is being managed by RAS Supply Chain Integrity. For a confidential chat about this vacancy or other opportunities, call 01689 879444 or 07769280962.
By applying, you consent to us holding and processing your data in line with UK GDPR. To access, correct, erase, or restrict use of your data, contact jobsatsupplychainintegrity.careers@supplychainintegrity.eu.....Read more...
To support the effective delivery of ICT services within the school while developing technical skills and gaining hands-on experience in a busy educational environment. This is a training role, and full guidance will be provided.
Main Duties and Responsibilities
Technical Support
Provide first-line support to staff and students, logging and resolving ICT issues under supervision.
Assist in troubleshooting hardware, software, and network problems on site.
Support the setup, configuration, and installation of workstations, laptops, tablets, peripherals, and classroom technology.
Help maintain ICT rooms, computer suites, and teaching spaces to ensure equipment is ready for use.
Operational Support
Assist with the daily operation of the site’s IT helpdesk, ensuring issues are logged, updated, and escalated appropriately.
Collect, deliver, move and set up ICT equipment around the school as required.
Refill and replace printer toner/cartridges and support monitoring of print devices.
Help maintain accurate asset records, including adding new equipment to the school’s inventory system.
Support the safe disposal and recycling of ICT equipment according to Trust procedures.
Maintenance & Housekeeping
Carry out routine cleaning of ICT equipment and ensure tidy, organised workspaces.
Assist in basic maintenance tasks and promptly report concerns or faults to the Network Manager.
Support the security marking, organising, and storage of ICT equipment.
Assist in maintaining a tidy and safe repair/maintenance area.
Collaboration & Development
Work closely with the Network Manager and communicate regularly regarding issues, priorities, and ongoing tasks.
Respond promptly to tasks or requests assigned by the Network Manager or wider IT team.
Attend relevant meetings or training sessions as identified in the school calendar.
Observe and learn from experienced technical staff, contributing to the team where appropriate.
School Mission Context
To support the school’s ethos and work positively and supportively in accordance with the school’s plans, policies and procedures.
To plan, implement, monitor and review the work and the use of resources for which are responsible, in the best interests of the school.
To foster good relationships with all members of the school and local community.
To acknowledge and act upon the necessity for personal professional development and participate in the school’s scheme for Performance Management.
To promote and celebrate the successes of the school and all it stands for on all occasions and, in particular, in fostering a positive image with stakeholders.
To use every opportunity to act as a role model of professional conduct and presence with colleagues, students and the wider community, demonstrating high personal standards of expertise, commitment and service to the school.
Training:
Information Communications Technician Level 3 Apprenticeship Standard.
You will also receive full training and support from the Leep Talent Apprenticeship Team to increase your skills.
Training Outcome:Potential full-time position for the right candidate after completion of the apprenticeship.Employer Description:Loxford School Trust is a successful multi-academy trust supporting schools across London and Essex, committed to delivering outstanding education and opportunities for over 8,000 students. With a strong focus on innovation, collaboration and professional development, the Trust provides a dynamic environment where staff and apprentices can grow, learn and make a real impact in education.Working Hours :Monday - Friday (8:30am - 4:30pm).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Tech Savvy,Troubleshooting,Hardware and Software,Motivated,Positive and enthusiastic,Can do attitude,Willingness to learn....Read more...
Assist and direct staff or customers when support tickets are raised
Support projects team with customer IT projects, including preparing IT equipment, EPOS and other scripted functions, to prepare equipment for live customer projects for our blue-chip client base
Identify and implement, where requested by management, any necessary technological advances for enhancing business products and services
Maintain and update existing products and services and provide documentation to support and educate employees and customers in said use where applicable
Support and maintain software and hardware used in the organisation's day-to-day operations and services
Provide an excellent level of service to our customers, being professional and courteous at all times
In addition to the above there may be other duties to carry out in relation to business/customer operational needs as and when required by your line manager to include supporting the warehouse and projects team at busy times and when the helpdesk is not busy. The role will require you to provide excellent levels of service to both internal staff and external customers.
Duties & Responsibilities:
Be considered technical trouble-shooter or, ‘go-to’ person in the event of requirement for first line technical support customer issues fully supported by your colleagues
Be nominated support for all matters pertaining to IP Protect Lite, WiFi, Loyalty and Chip & PIN solutions within our customer base
Respond in an organised, timely manner to all support issues received inbound across customer base customers and/or sales consultants and be able to perform technical and non-technical system maintenance to support a user or the team, i.e. password resets, running reports, firewall management, rule setting, managing authorised devices and responding to alerts regarding unauthorised devices on the network etc.) All training provided and internal support of your role
Ensure support tickets are responded to and resolved within internal and customer set SLAs where applicable
To carry out remote installs and telephone support while customer's self-install
Read manuals, periodicals, release updates and technical reports to learn ways to further respond to issues and questions in respect of all systems and network(s)
Provide technical pre-sales support to sales, as and when required
Provide out of hours’ support as and when required and agreed with your line manager
Training:The classroom training for the Digital Support Technician comprises of 3 modules. The apprentice will attend the training in an online classroom with their designated JBC trainer.
The modules taught are:
Core Support & Security
Digital Support & Communication
Technical Support & Training
Each module is delivered remotely over five consecutive days, with the training weeks scheduled at intervals throughout the apprenticeship.Training Outcome:
As well as the chance to receive full on-the-job training throughout, by the end of the apprenticeship you’ll have gained nationally accredited qualifications
The company also aims to offer the apprentice a permanent role at the end of the training (subject to successfully completing course and objectives.)
Employer Description:With a legacy that spans more than two decades working with major high street retailers, EIT are the installer of choice for your complete installation needs.
Our management team has combined experience of more than 75 years and there are very few situations that we have not experienced or solved when challenges are presented.
No job is too big or small and, with an enthusiastic and dedicated project management team, highly trained to work with PRINCE2 methodology, we are well placed to service all of your installation needs.
We are accredited installers for Point to Point Encryption (P2PE) and for a vast range of other peripheral services such as cabling and network infrastructure, Telecoms, Electrical, Audio Visual and much more.
So often, it's the installation that can make or break the IT project budget. Delays and disruption arising from poorly managed deployment can waste time, tie up your IT resources and damage business performance. Here at EIT we pride ourselves on project delivery being right first time, on-time and...within budget!Working Hours :4 days on, 2 days off and cover weekends and Bank Holidays.
Early Shift: 8.00am - 5.00pm. Late Shift: 11.00am - 8.00pm. Sunday Shift: 10.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Some duties that may be expected of you when on site include, but are not limited to, the following.
Ensure that all transactions actioned, and advice given is in line with the client’s financial policies, DfE guidance and within statutory financial regulations
Purchase Ledger Duties:
Posting the documents below to the client's accounting software in a timely manner with great accuracy
Purchase requisition
Purchase orders
Goods received notes
Purchase invoices
Ensure that all expenditure is recorded against the relevant nominal code and cost centre, and that the correct VAT code is used
Receive and check statements from suppliers
Investigate and action any issues that arise with regards to creditors
Sales Ledger Duties:
Raise sales invoices as requested by the client on the accounting system in a timely manner
Ensure that all income is recorded against the relevant nominal code and cost centre, and that the correct VAT code is used
Ensure that all requests for sales invoices are processed and sent to debtors promptly
Ensure that all invoices are monitored and chased so that prompt payment is received
Any other sales ledger maintenance duties requested by the client
Bank Account Duties:
Ensure that paying in slips/ remittances are received and processed on the accounting system in a timely manner
Other Balance Sheet Items:
Ensure that petty cash returns are received and processed on the accounting system in a timely manner and that a month-end reconciliation is undertaken to ensure that actual funds held balance to the ledger
Ensure that credit card returns are received and processed on the accounting system in a timely manner
Income Duties:
Post all relevant grant income received
Although the majority of your working day will be on site, fulfilling a role or tasks as set by the client, there are additional responsibilities that this level of role comes with such as:
Looking for opportunities to promote our services such as
Helpdesk/Connect/Software/Consultancy (yourself and others)
Ensuring you are always delivering added value to clients
Complete all internal training as required by EduFin within the timeframes given
Any other duties as required from the Directors and Seniors
Training:Assistant Accountant - Level 2 Apprenticeship Standard (A level):
This is to gain a Level 2 AAT qualification. This apprenticeship role is split 80/20 between working and earning with the employer gaining valuable hands-on skills, and learning & gaining qualifications with Solveway Apprenticeships.
You will attend remote learning sessions, one day a week for the duration of the apprenticeship. Further training details will be made available at a later date.Training Outcome:After successfully achieving the AAT Level 2 qualification, the candidate will be considered for the Level 3 AAT Apprenticeship training and/or the opportunity to progress to a more senior level with the firm and a career within accountancy.
Edufin offers a clear and supportive progression route for those looking to build a career in education finance:
Apprentice Consultant → Junior Consultant → Associate Consultant → Consultant → Senior Consultant
The AAT qualification is one of the most recognised in the Finance industry and could lead to you studying for your ACCA or equivalent through Edufin if you so wish.
You will be supported through your training with the firm, shadowing our consultants on site to start with and then be able to assist us with finance assistant roles, working your way up to consultancy days as you gain experience.Employer Description:Edufin is a specialist consultancy that supports schools and academies with their finance operations. The business was founded by a group of directors who previously worked with ESF, a widely used education finance software. They identified a gap in the market—schools needing practical, hands-on finance support—and built Edufin to provide exactly that. Edufin consultants work directly with schools, helping with anything from day-to-day finance tasks like processing invoices to longer-term projects and high-level consultancy. Support can last from a few weeks to several years, and while most clients are visited on-site, some roles are fully remote. They are a friendly team at Edufin and have a positive, upbeat, happy culture. They pride themselves on being flexible for their staff and provide a good work life balance, but in return they want commitment and passion from their staff.Working Hours :Working hours will vary depending on your work location:
In the office: 9:00am - 5:00pm (1-hour lunch).
At home: 9:00am - 5:30pm (1-hour lunch).
On-site at a school: 9:00am - 4:30pm (45-minute lunch).
Working days TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Provide Level 1 and 2 technical support to users relating to all IT, telecoms and AV equipment
Maintain the site service desk, ensuring that users are kept informed in line with service standards
Install new IT equipment and install operating systems and software onto them as directed
Maintain network access rights, including creating individual new user accounts and archiving old ones
Create self-help and training resources to support end users.
Ensure that all IT equipment is kept clean, tidy and in a safe condition
Undertake routine and non-routine checks, maintenance, calibration, cleaning and fault investigation
Assist with the provision and support of IT equipment associated with meetings and other presentations
Assist with the preparation of IT equipment for events that will occasionally require out-of-hours working
Maintain and repair IT equipment, liaise with third-party maintenance and repair companies or seek specialist assistance to ensure safe and efficient operation
Diagnose and resolve workstation operating system and software problems, independently where possible, but seeking advice when necessary
Ensure the safe storage of equipment, materials and the disposal of waste and hazardous material in line with relevant regulations, guidelines and procedures
Maintaining records of stock and loans of equipment and materials, identifying when new stock is required and taking receipt of stock deliveries
Undertake annual stocktaking
Delegated responsibility for petty cash and the purchase of relevant items locally when authorised, assessing the availability of suitable alternatives in line with best value principles and maintaining records of transactions and expenditure in accordance with financial procedures
Undertake clerical duties when necessary
Actively contribute to training, support and development of other IT Services team members
Data Protection and Safeguarding:
Work within the requirements of Data Protection at all times
Understand your responsibilities in relation to safeguarding and child protection and how to highlight an issue/concerns
General:
The post-holder will be expected to exemplify the values of Respect, Opportunity, Collaboration and Aspiration and demonstrate trust behaviours as outlined in the company policy
The post-holder will be expected to undertake any appropriate training provided by the Trust to assist them in carrying out any of the above duties
The post-holder will be required to promote, monitor and maintain health, safety and security in the workplace. To include ensuring that the requirements of the Health & Safety at Work Act, COSHH, and all other mandatory regulations are adhered to
An Enhanced Disclosure with the Disclosure and Barring Service (DBS) will be undertaken before an appointment can be confirmed. https://www.gov.uk/government/collections/dbs-filtering-guidance ‘
Person Specification
Minimum 3 GCSEs (including English and maths)
Good communicator
Professional and approachable
Able to problem-solve
Excellent written and verbal communication skills
Good planning and organisational skills
Ability to prioritise and multitask
Ability to diagnose and troubleshoot issues
Ability to use own initiative and work unsupervised when appropriate to do so
Committed to Equality and Diversity
Committed to own continuing professional development
Be able to work outside normal working hours when required, notice given
Training:During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as:
Data Security
Hardware & Software
Computer Networking and so much more.
You will undertake the ground-breaking Professional Apprenticeships Information Communications Technician Level 3 qualification. Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.
The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about:
Cloud & Mobile Technologies
Technical Problem Solving
Advanced-Data Security
Computer Networks
IT Communication & much more.
These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.Training Outcome:There is the potential for this role to become permanent following successful completion of the apprenticeship for the right candidate.Employer Description:This is an incredible opportunity to work for a busy IT helpdesk, learning to work as part of a technical team from experts in their field. Working Hours :This role is Monday to Friday and full training will be provided as part of an Advanced IT Apprenticeship.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Provide Level 1 and 2 technical support to users relating to all IT, telecoms and AV equipment
Maintain the site service desk ensuring that users are kept informed in line with service standards
Install new IT equipment and install operating systems and software onto them as directed
Maintain network access rights including creating individual new user accounts and archiving old ones
Create self-help and training resources to support end users
Ensure that all IT equipment is kept clean, tidy and in a safe condition
Undertake routine and non-routine checks, maintenance, calibration, cleaning and fault investigation.
Assist with the provision and support of IT equipment associated with meetings and other presentations
Assist with the preparation of IT equipment for events that will occasionally require out of hours working
Maintain and repair IT equipment, liaise with third-party maintenance and repair companies or seek specialist assistance to ensure safe and efficient operation
Diagnose and resolve workstation operating system and software problems, independently where possible but seeking advice when necessary
Ensure the safe storage of equipment, materials and the disposal of waste and hazardous material in line with relevant regulations, guidelines and procedures
Maintaining records of stock and loans of equipment and materials, identifying when new stock is required and taking receipt of stock deliveries
Undertake annual stocktaking
Delegated responsibility for petty cash and the purchase of relevant items locally when authorised, assessing the availability of suitable alternatives in line with best value principles and maintain records of transactions and expenditure in accordance with financial procedures
Undertake clerical duties when necessary
Actively contribute to training, support and development of other IT Services team members
Data Protection and Safeguarding:
Work within the requirements of Data Protection at all times
Understand your responsibilities in relation to Safeguarding and child protection and how to highlight an issue / concerns
General:
The post-holder will be expected to exemplify the values of Respect, Opportunity, Collaboration and Aspiration and demonstrate trust behaviours as outlined in the company policy
The post-holder will be expected to undertake any appropriate training provided by the Trust to assist them in carrying out any of the above duties
The post-holder will be required to promote, monitor and maintain health, safety and security in the workplace
To include ensuring that the requirements of the Health & Safety at Work Act, COSHH, and all other mandatory regulations are adhered to
An Enhanced Disclosure with the Disclosure and Barring Service (DBS) will be undertaken before an appointment can be confirmed. https://www.gov.uk/government/collections/dbs-filtering-guidance ‘
Person Specification:
Minimum 3 GCSEs (including English and maths)
Good communicator
Professional and approachable
Able to problem-solve
Excellent written and verbal communication skills
Good planning and organisational skills
Ability to prioritise and multitask
Ability to diagnose and troubleshoot issues
Ability to use own initiative and work unsupervised when appropriate to do so
Committed to the Equality and Diversity
Committed to own continuing professional development
Be able to work outside normal working hours when required - notice given
Training:During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as:
Data Security
Hardware & Software
Computer Networking and so much more.
You will undertake the ground-breaking Professional Apprenticeships Information Communications Technician Level 3 qualification. Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.
The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about:
Cloud & Mobile Technologies
Technical Problem Solving
Advanced-Data Security
Computer Networks
IT Communication & much more.
These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.Training Outcome:
There is the potential for this role to become permanent following successful completion of the apprenticeship for the right candidate
Employer Description:This is an incredible opportunity to work for a busy IT helpdesk, learning to work as part of a technical team from experts in their field. Working Hours :This role is Monday to Friday and full training will be provided as part of an Advanced IT Apprenticeship. Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
