The apprentice technical support role will be based in the technical support team at NetSupport.
NetSupport develops software solutions to lots of different types of customers from large car manufacturers and supermarkets to Schools and even home users.
As part of this service, we need to provide support to our customers that have purchased our solutions.
The technical support team provides this service to new, evaluating, and existing customers.
This is a busy team that provides a support service to our customers via Phone, email and a live chat system.
The Technical Support team consists of around 10 staff based in the UK office and 3 in the US.
The apprentice role includes the below responsibilities :
Ensuring all communications with customers are logged on our support helpdesk system
Responding to customers' questions
Setting up different environments to test customers' issues across multiple platforms Windows, ChromeOS, macOS, iOS and Android (training on each platform will be provided)
Managing and prioritising their own case load
Working with other departments within the company on support items
Optional areas:
Attend trade shows with the sales team to provide support
Perform online product demos and training to new and existing customers
Training:The classroom training for the Digital Support Technician comprises of 3 modules. The apprentice will attend the training in an online classroom with their designated JBC trainer.The modules taught are:
Core Support & Security
Digital Support & Communication
Technical Support & Training
Each module is delivered remotely over five consecutive days, with the training weeks scheduled at intervals throughout the apprenticeship.Training Outcome:A full-time opportunity may be offered after the successful completion of the apprenticeship based on the apprentices performance throughout the 16-months.Employer Description:With 33 years’ development expertise and a 19 million worldwide install base, NetSupport is a leading producer of educational and corporate software solutions. Both industry experts and our customers worldwide consistently say that NetSupport products are the best in their class, so it’s no wonder they have won over 300 awards – and counting! NetSupport’s global headquarters are in Peterborough in the UK. It is here that we focus on developing new and existing software products and supporting our customers. We supply our software through an international network of distributors, together with NetSupport Group companies in the UK, USA, Canada, Germany and Japan. We also operate international sales and support centres in the USA, Canada, Germany and Japan.Working Hours :Monday - Thursday 09:00 - 17:30, Friday - 09:00 - 17:00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Genuine passion for IT,Customer Service experience....Read more...
Understand the business operations
Learn health and safety requirements
Become familiar with IT infrastructure and support procedures
Observe daily IT routines
Food safety and hygiene requirements
Emergency procedures
IT Environment Overview
Network & Server infrastructure
User account management
Production systems overview
ERP system introduction
Production printer overview
HALO ticketing system overview
Shadowing Activities
Helpdesk system access
Complete preventative system checks before production begins to identify issues early and reduce stress during operational hours
Infrastructure Checks
Confirm AVAYA signal availability
Check Algorius and PRTG system status and report imperfections and findings to IT Manager
Confirm system is operational
Check database connectivity (SQL)
Verify barcode systems and printers
Test production OCM's
Production Printer Checks
Review 1st line support tickets
Verify that systems and PC's / Laptops are operational
Develop confidence handling first-line support tasks
Responsibilities:
Hardware setup
Avaya phones setup
Help to connect users to Meeting room screens and camera system
ITAM system access and upkeeping
PC deployment
Laptop RAM replacement and repair (Under supervision)
AVAYA phones repair (Under supervision)
Honeywell PM45c Printer Printhead replacement and fix (Under supervision)
UPS check and battery replacement (Under Supervision)
Create troubleshooting guides
Update internal IT purchasing spreadsheets
Record recurring issues
Become the first point of contact for production printing issues
Epson centralised system administration (Induction)
Printhead replacement (Safety measures and process)
Security printer and Sinica Machine
Roll Call Printer and Sinica / Sirrom system wholistic overview
Develop understanding of Aptean's system processes that support production
Training:
1 day per week at college (term time)
Workplace mentor
College assessor
Training Outcome:Once completion of the apprenticeship progression within the company and role development. Employer Description:We’re a family run business with a reputation that’s built on quality, consistency and efficiency, all backed up with more than 40 years of farming heritage and experience in the beef industry.
Three generations of Pickstock continue to run day-to-day operations, introducing pioneering new processes into our farm on the Welsh borders and at our state-of-the-art processing facilities alongside our broader team of experts.Working Hours :Monday - Friday with office hours to be discussed at interview.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working....Read more...
The ERP team's main objectives are:
Ensure the businesses ERP system operates efficiently and effectively and is accessible during all of SKAO’s business hours across time zones
Ensure a high level of ERP systems data integrity
Maintain an excellent ERP support service with positive reviews from internal and external service users
Continual Service Improvement (CSI) of the support service
Allocate ERP support resources effectively and efficiently to best deliver a timely support service no matter the location
Automation of tasks to remove or reduce manual effort in repetitive and routine activities
Creating documentation, knowledge-sharing articles, and training to support the wider observatory.
The apprentice will be expected to attend most of their working hours in the office at Jodrell Bank
Under the guidance and supervision of the ERP Systems Manager and ERP colleagues, the ERP Support Apprentice will:
Assist in monitoring the ERP helpdesk and responding to support requests
Maintenance of user accounts, and routine system administration tasks
Assist with identifying knowledge-sharing opportunities and updating ERP documentation
Create and amend SQL queries as required
Maintenance of accurate data for Finance, Procurement and HR
Support ongoing ERP projects by performing assigned tasks under supervision
Assist the implementation of improvements in relation to SQL queries and system automation as part of project participation
Assist with system upgrades, testing and software rollouts
Contribute to documentation and process improvements as part of project learning activities
Training:
Off-the-job training (OTJ): As part of their apprenticeship, apprentices are entitled to a minimum of 6 hours per week of paid OTJ training. During their OTJ time allocated by their employer, apprentices will complete coursework, attend training, and study
Within 4-6 weeks of beginning work at the organisation, your Tutor will make contact by email with the you and your workplace Mentor to arrange a mutually convenient Induction date. Subsequent 1:1 Training and review sessions will take place monthly either at the company premises or as a live virtual meeting
You will also attend 6 live virtual training sessions. Dates will be confirmed during Induction. These training sessions are live, online and take place Monday - Thursday from 9.30am - 4.30pm
Training Outcome:
ERP Support Executive
Employer Description:The SKAO is a next-generation radio astronomy-driven Big Data facility that will revolutionise our understanding of the Universe and the laws of fundamental physics. Enabled by cutting-edge technology, it promises to have a major impact on society, in science and beyond.Working Hours :Monday - Friday. Shifts TBC.Skills: Communication skills,Organisation skills,Problem solving skills,Team working,Time management,Personal integrity....Read more...
Acquired skills at the end of the apprenticeship:
Ability to support a pharmaceutical company’s lab environment
Support a company relocation (Slough to Windlesham)
Building relationship/trust with key stakeholders
Windows lifecycle management (upgrade OS and associated software)
Hardware lifecycle management (replace hardware and migrate data)
Work with instrument vendors and onboard new vendor supplied PCs
Build PCs and VM clients using UCB’s image deployment system
Maintain accurate records of lab assets within the Lab Inventory system
Write LDAP queries to find Active Directory membership (Users and Computers)
Run PowerShell queries and create reports with the output
Create reports in Excel using formulas (e.g. VLOOKUP)
Manage PCs in CommVault (backup and restore)
Use Cisco Identity Services Engine (ISE)
Deploy software via Microsoft Configuration Manager (SCCM)
Assess patch level of PC and manually apply correct Windows cumulative updates
Install and configure enterprise applications such as:UnicornEmpowerBiacoreForeCytConfigure and manage VMware Horizon pools
Manage VM clients via vSphere
Perform network patching
Competent in the use of RACS (Remote Access, Control and Support)
Install/replace computer hardware (e.g. hard drives, graphics cards etc.)
Clone hard drives and recover data
Basic understanding of relational databases (schema design)
Use IT Tools such as Active Directory tools and ITSM (IT helpdesk tickets/requests)
Basic understanding of network segmentation and VLANs
Perform network performance testing via script and monitoring tools
Issue troubleshooting
Configuring CCTV systems
Basic understanding of lab robotics and automation
IT support requests and process workflows
Training:Training for this apprenticeship will be completed online.Training Outcome:Upon successful completion of the apprenticeship, you will be eligible to apply for other positions within the business. The training will expose the apprentice to a wide range of skills and competencies which would make them well placed for further study or suitable for many job opportunities in the life sciences sector.Employer Description:As the specialists in skills for science and technology, our purpose is to make sure your business; your people and our industry are future ready. We are a not-for-profit charitable organisation with a family of commercially focused companies committed to supporting the skills, needs and ambitions across the UK science and technology sector.Working Hours :Monday to Friday, 09:00 - 17:30 (including one hour unpaid lunch).
10:00 - 15:30 core hours, with remaining hours made up around these times.Skills: IT skills,Attention to detail,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative....Read more...
Acquired skills at the end of the apprenticeship:
Ability to support a pharmaceutical company’s lab environment
Support a company relocation (Slough to Windlesham)
Building relationship/trust with key stakeholders
Windows lifecycle management (upgrade OS and associated software)
Hardware lifecycle management (replace hardware and migrate data)
Work with instrument vendors and onboard new vendor supplied PCs
Build PCs and VM clients using UCB’s image deployment system
Maintain accurate records of lab assets within the Lab Inventory system
Write LDAP queries to find Active Directory membership (Users and Computers)
Run PowerShell queries and create reports with the output
Create reports in Excel using formulas (e.g. VLOOKUP)
Manage PCs in CommVault (backup and restore)
Use Cisco Identity Services Engine (ISE)
Deploy software via Microsoft Configuration Manager (SCCM)
Assess patch level of PC and manually apply correct Windows cumulative updates
Install and configure enterprise applications such as:
Unicorn
Empower
Biacore
ForeCyt
Configure and manage VMware Horizon pools
Manage VM clients via vSphere
Perform network patching
Competent in the use of RACS (Remote Access, Control and Support)
Install/replace computer hardware (e.g. hard drives, graphics cards etc.)
Clone hard drives and recover data
Basic understanding of relational databases (schema design)
Use IT Tools such as Active Directory tools and ITSM (IT helpdesk tickets/requests)
Basic understanding of network segmentation and VLANs
Perform network performance testing via script and monitoring tools
Issue troubleshooting
Configuring CCTV systems
Basic understanding of lab robotics and automation
IT support requests and process workflows
Training:IT Solutions Technician Level 3.
Training for this apprenticeship will be completed online.Training Outcome:Upon successful completion of the apprenticeship, you will be eligible to apply for other positions within the business. The training will expose the apprentice to a wide range of skills and competencies which would make them well placed for further study or suitable for many job opportunities in the life sciences sector.Employer Description:As the specialists in skills for science and technology, our purpose is to make sure your business; your people and our industry are future ready. We are a not-for-profit charitable organisation with a family of commercially focused companies committed to supporting the skills, needs and ambitions across the UK science and technology sector.Working Hours :Monday to Friday, 09:00 - 17:30 (including one hour unpaid lunch).
10:00 - 15:30 core hours, with remaining hours made up around these times.Skills: IT skills,Attention to detail,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative....Read more...
Acquired skills at the end of the apprenticeship:
Ability to support a pharmaceutical company’s lab environment
Support a company relocation (Slough to Windlesham)
Building relationship / trust with key stakeholders
Windows lifecycle management (upgrade OS and associated software)
Hardware lifecycle management (replace hardware and migrate data)
Work with instrument vendors and onboard new vendor supplied PCs
Build PCs and VM clients using UCB’s image deployment system
Maintain accurate records of lab assets within the Lab Inventory system
Write LDAP queries to find Active Directory membership (Users and Computers)
Run PowerShell queries and create reports with the output
Create reports in Excel using formulas (e.g. VLOOKUP)
Manage PCs in CommVault (backup and restore)
Use Cisco Identity Services Engine (ISE)
Deploy software via Microsoft Configuration Manager (SCCM)
Assess patch level of PC and manually apply correct Windows cumulative updates
Install and configure enterprise applications such as:
Unicorn
Empower
Biacore
ForeCyt
Configure and manage VMware Horizon pools
Manage VM clients via vSphere
Perform network patching
Competent in the use of RACS (Remote Access, Control and Support)
Install / replace computer hardware (e.g. hard drives, graphics cards etc.)
Clone hard drives and recover data
Basic understanding of relational databases (schema design)
Use IT Tools such as Active Directory tools and ITSM (IT helpdesk tickets / requests)
Basic understanding of network segmentation and VLANs
Perform network performance testing via script and monitoring tools
Issue troubleshooting
Configuring CCTV systems
Basic understanding of lab robotics and automation
IT support requests and process workflows
Training:IT Solutions Technician Level 3.
Training for this apprenticeship will be completed online.Training Outcome:Upon successful completion of the apprenticeship, you will be eligible to apply for other positions within the business. The training will expose the apprentice to a wide range of skills and competencies which would make them well placed for further study or suitable for many job opportunities in the life sciences sector.Employer Description:As the specialists in skills for science and technology, our purpose is to make sure your business; your people and our industry are future ready. We are a not-for-profit charitable organisation with a family of commercially focused companies committed to supporting the skills, needs and ambitions across the UK science and technology sector.Working Hours :Monday - Friday 9.00am - 5.30pm (including one hour unpaid lunch).
10.00am - 3.30pm core hours, with remaining hours made up around these times.Skills: IT skills,Attention to detail,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative....Read more...
Providing first-line and second-line technical support to staff and students
Managing and resolving helpdesk tickets in line with service standards
Installing, maintaining and repairing IT hardware, software and peripherals
Supporting Microsoft 365, Windows desktop environments and cloud-based services
Assisting with network, server and telephony troubleshooting
Supporting cybersecurity, safeguarding and data protection compliance requirements
Maintaining IT asset registers, documentation and inventories
Supporting SharePoint development and digital collaboration platforms
Assisting with project delivery, including infrastructure upgrades and technology rollouts
Monitoring and maintaining backup, disaster recovery and business continuity processes
Working across multiple school sites, providing responsive and professional technical support
Supporting the implementation of Emmaus CAT's IT strategy and continuous improvement initiatives
Training:This Professional Degree Apprenticeship is designed to produce future Digital and Technology Solutions Professionals and Leaders. It has been awarded the Tech Industry Gold Accreditation by TechSkills, an organisation that brings together employers and universities to create highly skilled digital graduates.
The Digital and Technology Solutions Professional Degree Apprenticeship blends online learning, face-to-face workshops and on-the-job experience to transform learners into highly skilled tech professionals. The Degree Apprenticeship is available in four specialisms:
Network Engineer
Software Engineer
IT Consultant
Data Analyst
This programme develops core technical skills, knowledge and behaviours for the development of innovative digital solutions. Further specialism modules offer opportunities to develop technical areas of relevance to the learners’ roles.
Who it’s a good fit for?
New staff focussing on a plan to pursue a career associated with the technical department of the business
Existing staff wishing to expand their skills and career together with gaining academic skills and qualifications while studying to degree level
Existing staff that would benefit from a comprehensive personal development plan to advance their skills to a higher level
As part of their programme learners will complete:
Fourteen learning knowledge modules teaching theory and practical application. These are primarily taught online and are supported by classroom training workshops. Five modules are taught at level 4, five at level 5 and four at level 6
Work-based portfolios & projects will be completed at work, over the course of the programme to demonstrate practical abilities.Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
Employer Description:Emmaus Catholic Academy Trust is a growing multi-academy trust serving schools across Greater Manchester, including Manchester, Oldham, Stockport, Tameside and Trafford. As a family of Catholic schools, Emmaus CAT is committed to providing outstanding education, supporting over 14,500 pupils and employing more than 1200 staff across its schools. Our mission is to work collaboratively as a family of great schools, strong in faith and serving society.Working Hours :Days and shifts to be confirmed.Skills: IT skills,Driving licence....Read more...
This is an exciting apprenticeship opportunity for a technically curious individual to join Vertex's Technical Services & Innovation team.
You will work closely alongside the Technical Services & Innovation Director, learning and contributing to the design, development, and maintenance of the digital systems that power Vertex's operations.
This role is not just about writing code — it is about understanding how systems connect, how businesses use technology, and how smart automation can transform the way a company works. Over time, you will develop into a confident digital systems practitioner with hands-on experience across a broad technology stack.
Key Responsibilities
As a Digital Systems Engineer Apprentice, your day-to-day work will include:
Shadowing and supporting the design, development, and maintenance of internal business systems
Assisting with API integrations between platforms and third-party services Contributing to web based tools and internal applications using HTML, CSS, JavaScript, jQuery, and Python
Supporting database work including querying, reporting, and data management (SQL)
Assisting with UI/UX design for internal tools and dashboards
Supporting cloud infrastructure tasks across AWS and Microsoft Azure
Working with GitHub for version control, code reviews, and collaborative development
Assisting with Google Workspace administration and integrations Exploring and implementing AI integrations to support business processes
Documenting systems, processes, data flows, and dependencies
Supporting process redesign and simplification initiatives across the business
Taking increasing ownership of smaller components and tasks as skills develop
Adding new users and managing users through system and communication channels
Training:15 months. Delivered remotely, includes 13 days of virtual workshop delivery.
Candidate will achieve Digital Support Technician Level 3 (AI Support & Productivity Technician):
Digital Workplace, Data & AI Foundations
Digital Systems, Applications & Stakeholder Productivity
AI-Enhanced Helpdesk, Troubleshooting & System Maintenance
Cyber Security, Data Protection & Risk Management
AI, Continuous Improvement & Digital Transformation
Training Outcome:Potential full-time position for the right candidate after completion of the apprenticeship.Employer Description:Vertex is a leading Building Services company based in London, delivering high-quality mechanical, electrical, and public health engineering solutions. Our Technical Services & Innovation department drives the digital backbone of the business — from bespoke internal tools and system integrations to data flows, automation, and AI-powered solutions. Working Hours :Monday - Friday, 8:00am - 5:00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Motivated,Tech Savvy,Curious about AI,Coding,Programming,Proactive....Read more...
Operating within a fast-growing EdTech environment, the Business Support Administrator Apprentice will learn the skills needed to provide effective administrative support while helping the delivery team with their day-to-day work. The role includes supporting the onboarding of new education providers, responding to basic customer enquiries, keeping records up to date, and helping office processes run smoothly. Through this, the apprentice will play an important part in delivering a positive experience for our customers while developing valuable business administration skills.
Main duties and responsibilities after training:
Onboarding Support
Help set up new customers on the company's systems
Enter and check information using Microsoft Excel, internal systems and email
Make sure customer information is accurate and up to date
Helpdesk Administration
Answer telephone calls in a professional and friendly manner
Log customer enquiries and requests onto the company system
Pass enquiries to the correct team when needed
Issue Tracking & Escalation
Record software issues or faults reported by customers
Escalate urgent issues to the relevant team members
Help ensure issues are dealt with quickly
Office & Meeting Coordination
Prepare meeting rooms for meetings, training sessions and customer visits
Arrange refreshments when required
Help keep the office organised and running smoothly
Project Work & Continuous Improvement
Support projects that help improve business processes
Learn from colleagues and take on new responsibilities as your skills develop
Share ideas to help improve the way the team works
This is not an exhaustive list and responsibility will be increased as the business and individual grows.Training:As a business administration apprentice, you will complete the following qualifications as part of your Apprenticeship:
Level 3 Business Administrator Apprenticeship Standard qualification
Level 2 Functional Skills maths and English if required
This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills
You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times
Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions
Training Outcome:Great prospects for progression to a full-time position for the right candidate.Employer Description:At SAM people, we’re bringing together decades of expertise supporting HR in schools with the latest in people technology. Helping over 2,600 schools and trusts hire, manage and support their most important asset with clarity and confidence every day. Our vision has always been to 'create better futures for our children through Innovative people solutions'. Our team have a vast depth of knowledge in school business management and Edu HR. That's our pedigree. In fact, our founder and Managing Director worked as a School Business Manager/Consultant for 7 years before setting up Fusion HR In 2011! You will be working with a variety of people, with different experiences and skills. However, we are also parents, dog owners, gig goers, cyclists, gym bunnies, festival goers and yoga enthusiasts. Our team song Is 'Don't Stop Believing'. Come and join the fun! We are education specialists that provide impactful products & services to help schools and MATs manage their people and deliver the best outcomes for children.Working Hours :Monday - Friday, 8.30am - 4.30pm (30 mins lunch).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Number skills,Analytical skills,Team working,Initiative....Read more...
The Helpdesk Admin apprentice is the first point of contact for customers reporting machine breakdowns and service requests. They play a key role in ensuring service calls are logged accurately, and customers are kept informed throughout the repair process. Working alongside experienced colleagues, you will develop valuable customer service, communication and administration skills while gaining an understanding of service operations within a busy engineering environment. They will be a part of the Service Delivery team, which is responsible for ensuring customers receive high quality, efficient service - from the point a breakdown is reported through to job completion. The team includes Operations Administration, Engineering Teams, Warehouses and more. The teams work closely together to coordinate engineer schedules, manage customer enquiries, process service documents and ensure work is safely and efficiently carried out.
Key responsibilities:
Answering customer telephone calls and emails
Accurately logging breakdowns and service jobs using the company management system
Create and update work orders with relevant customer and equipment information
Monitor the progress of open jobs and update customers on engineer attendance and repair status
Liaise with Service Delivery Managers to obtain job updates and completion information
Ensure service records are accurate, complete and up to date
Escalate urgent or high priority issues to the appropriate team members
Assist with general admin duties with the Service Delivery team
SKILLS REQUIRED:
Good communication skills, both verbal and written
A polite, professional and customer-focused approach
Strong organisational skills and the ability to prioritise tasks
Good attention to detail and accuracy when entering information
Ability to remain calm and work effectively in a busy environment
Confident using Microsoft Office applications, including Outlook, Word and Excel, or a willingness to learn
Basic IT and computer skills
Good problem-solving skills and a proactive attitude
Ability to work well as part of a team and build positive working relationships
Willingness to learn new systems, processes and industry knowledge
Reliable, punctual and able to take responsibility for your own work
A positive attitude with a commitment to delivering excellent customer service
PERSONAL QUALITIES REQUIRED:
Friendly, approachable and professional
Enthusiastic with a willingness to learn and develop new skills
Customer-focused and committed to providing a high standard of service
Reliable, dependable and punctual
Positive attitude with a proactive approach to work
Calm under pressure and able to adapt to changing priorities
Well organised with good attention to detail
Honest, trustworthy and able to maintain confidentiality
A good team player who can also work independently when required
Confident communicating with people at all levels
Takes pride in producing accurate work and seeing tasks through to completion
QUALIFICATIONS REQUIRED:
GCSEs (or equivalent) in English and maths at Grade 4/C or above are desirable
Good general standard of education
Basic IT skills, including familiarity with Microsoft Office applications such as Outlook, Word and Excel
No previous experience is required, as full training and support will be provided throughout the apprenticeship
A willingness to learn and work towards the relevant apprenticeship qualification
Training:
You will spend 1 day out of every 3 weeks at Peterborough college, where the 'off the job training' will take place
You will continue the off the job training at Industrial Cleaning Equipment, where you'll be provided with mentoring, shadowing and training opportunities amidst your role responsibilities
After successfully completing the apprenticeship you will earn a Level 3 Business Administrator Apprenticeship Standard
Training Outcome:There will be opportunities to develop your skills and progress into roles such as:
Customer Support Administrator (Operations)
Service Delivery Manager
Scheduling Administrator
The apprenticeship will provide a strong foundation in customer service, administration and service operations, opening up a range of career opportunities within the business. Employer Description:ICE supplies and maintains industrial cleaning equipment across a multitude of sites and customer bases across the UK. We have offices in Southampton, Peterborough and Runcorn. Working Hours :Monday to Friday, 8:30 to 17:30 with 1 hour for lunchSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Non judgemental,Politeness,Approachability,Enthusiasm,Punctuality,Honesty....Read more...
Some duties that may be expected of you when on site include, but are not limited to, the following.
Ensure that all transactions actioned, and advice given is in line with the client’s financial policies, DfE guidance and within statutory financial regulations
Purchase Ledger Duties:
Posting the documents below to the client's accounting software in a timely manner with great accuracy
Purchase requisition
Purchase orders
Goods received notes
Purchase invoices
Ensure that all expenditure is recorded against the relevant nominal code and cost centre, and that the correct VAT code is used
Receive and check statements from suppliers
Investigate and action any issues that arise with regards to creditors
Sales Ledger Duties:
Raise sales invoices as requested by the client on the accounting system in a timely manner
Ensure that all income is recorded against the relevant nominal code and cost centre, and that the correct VAT code is used
Ensure that all requests for sales invoices are processed and sent to debtors promptly
Ensure that all invoices are monitored and chased so that prompt payment is received
Any other sales ledger maintenance duties requested by the client
Bank Account Duties:
Ensure that paying in slips/ remittances are received and processed on the accounting system in a timely manner
Other Balance Sheet Items:
Ensure that petty cash returns are received and processed on the accounting system in a timely manner and that a month-end reconciliation is undertaken to ensure that actual funds held balance to the ledger
Ensure that credit card returns are received and processed on the accounting system in a timely manner
Income Duties:
Post all relevant grant income received
Although the majority of your working day will be on site, fulfilling a role or tasks as set by the client, there are additional responsibilities that this level of role comes with such as:
Looking for opportunities to promote our services such as
Helpdesk/Connect/Software/Consultancy (yourself and others)
Ensuring you are always delivering added value to clients
Complete all internal training as required by EduFin within the timeframes given
Any other duties as required from the Directors and Seniors
Training:Assistant Accountant - Level 2 Apprenticeship Standard (A level):
This is to gain a Level 2 AAT qualification. This apprenticeship role is split 80/20 between working and earning with the employer gaining valuable hands-on skills, and learning & gaining qualifications with Solveway Apprenticeships.
You will attend remote learning sessions, one day a week for the duration of the apprenticeship. Further training details will be made available at a later date.Training Outcome:After successfully achieving the AAT Level 2 qualification, the candidate will be considered for the Level 3 AAT Apprenticeship training and/or the opportunity to progress to a more senior level with the firm and a career within accountancy.
Edufin offers a clear and supportive progression route for those looking to build a career in education finance:
Apprentice Consultant → Junior Consultant → Associate Consultant → Consultant → Senior Consultant
The AAT qualification is one of the most recognised in the Finance industry and could lead to you studying for your ACCA or equivalent through Edufin if you so wish.
You will be supported through your training with the firm, shadowing our consultants on site to start with and then be able to assist us with finance assistant roles, working your way up to consultancy days as you gain experience.Employer Description:Edufin is a specialist consultancy that supports schools and academies with their finance operations. The business was founded by a group of directors who previously worked with ESF, a widely used education finance software. They identified a gap in the market—schools needing practical, hands-on finance support—and built Edufin to provide exactly that. Edufin consultants work directly with schools, helping with anything from day-to-day finance tasks like processing invoices to longer-term projects and high-level consultancy. Support can last from a few weeks to several years, and while most clients are visited on-site, some roles are fully remote. They are a friendly team at Edufin and have a positive, upbeat, happy culture. They pride themselves on being flexible for their staff and provide a good work life balance, but in return they want commitment and passion from their staff.Working Hours :Working hours will vary depending on your work location:
In the office: 9:00am- 5:00pm (1-hour lunch).
At home: 9:00am - 5:30pm (1-hour lunch).
On-site at a school: 9:00am- 4:30pm (45-minute lunch).
Working days TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
