Immediate Temporary Receptionist - Banbury,Oxfordshire - FM Service Provider - Up to £13.00 per hour Are you an experienced Receptionist?Are you looking for a challenge within the FM sectorCBW are currently recruiting for an immediate Receptionist to be based on a site located in Banbury, Oxfordshire. It's an excellent opportunity to work for a building services company on a temporary basis, the successful candidate will be immediately available and be able to complete the dates and hours required. Details/Hours of Work:Days required - 3 days (Until client states otherwise)Start immediately from the 13th December!8:00am to 17:00pm Monday to Friday£13.00 per hour Essential Responsibilities:To welcome guests and visitors and ensure you offer a warm welcomeCarrying out all necessary operations when guests arrive i.e. check-in / check outTo be the first point of contact for all members and to deal with all situations in a courteous and professional manner in person and on the phoneRespond to a wide range of members requirements and promote facilitiesHave operational knowledge of all front of house services and know-how to access these services to meet the members’ requirementsReport all facilities and maintenance issues to the helpdeskEssential Skills:Strong oral and written communication skillsHave basic IT skillsPassionate about providing and delivering exceptional customer serviceMust be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessaryBasic AdministrationPlease send your CV to Brooke at CBW Staffing Solutions for more information.....Read more...
We have a great role for a customer success executive/onboarding manager to join a growing tech company embedded in the food and beverage industry at restaurant and foodservice level. They would like someone based around Derby/Stoke/Wolverhampton area that can visit their offices and local customers. The nature of this role means that a UK driving license is essential.Company benefits:
Car allowancePerformance related bonusPrivate HealthHome BroadbandMobile
About the company: This is a really interesting company that has a range of tech products used in the foodservice industry. These products include order and payment systems, food safety, and food labelling, all of which need someone with previous customer success experience to work with existing customers. Since the start of the 20th Century they have been innovating within the hospitality/foodservice tech industry in the UK and mainland Europe, an continue to grow and develop new solutions.Ideal Customer Success Executive :
Onboard, train and support new and existing customersCollaborate with internal teams to resolve customers issuesMeet face to face with customersMaintain accurate documentationFull UK driving license is essentialPrevious experience in a customer success or helpdesk roleExcellent verbal and written communication skills
If you are keen to discuss the details further, please apply today or send your cv to Hayley at COREcruitment dot com ....Read more...
Contract Administrator - Edinburgh City Centre - £14 P/H CBW are looking for a dedicated, site based, contract administrator to provide performance reports to the contract manager to ensure 100% compliance against all maintenance, reactive and quoted works tasks. This is a temporary position with the opportunity to go permanent for the right candidate. Hours Of Work:Monday to Friday8am - 5pm40 Hour weekTemporary basis starting on 25th of November until the end of 2024 (Opportunity to become permanent).Key Responsibilities:Understand, anticipate and deliver internal and external customer needs while building effective relationships.Efficiently respond to both internal and external customers through effective communication and personal accessibility.Ensuring systems both internally and externally are updated with the correct information and documentation.Helpdesk; including but not limited to; logging, distributing, and closing down of reactive calls.Maintain all maintenance asset files ensuring paperwork meets contract and H&S compliance.Assist Contract Manager in production of the contract monthly report.Ensuring compliance to policies and procedures.Liaise, organise, and raise purchase orders to Sub Contractors for both annual contract maintenance works and specialist reactive works.Raising quotes onto in house system and following through process / requirement to the completion of the works.Person Specification:2 years’ experience within an administrator role.You will be able to demonstrate excellent customer service skills and commercial awareness.Financial reporting experience.Intermediate / Advanced level in Excel.Computer literate.IOSH Managing Safely.''....Read more...
Contract Administrator - Edinburgh City Centre - £31,500 DOE CBW are looking for a dedicated, site based, contract administrator to provide performance reports to the contract manager to ensure 100% compliance against all maintenance, reactive and quoted works tasks. Hours:Monday to Friday8am - 5pm40 Hour weekKey Responsibilities:Understand, anticipate and deliver internal and external customer needs while building effective relationships.Efficiently respond to both internal and external customers through effective communication and personal accessibility.Ensuring systems both internally and externally are updated with the correct information and documentation.Helpdesk; including but not limited to; logging, distributing, and closing down of reactive calls.Maintain all maintenance asset files ensuring paperwork meets contract and H&S compliance.Assist Contract Manager in production of the contract monthly report.Ensuring compliance to policies and procedures.Liaise, organise, and raise purchase orders to Sub Contractors for both annual contract maintenance works and specialist reactive works.Raising quotes onto in house system and following through process / requirement to the completion of the works.Person Specification:2 years’ experience within an administrator role.You will be able to demonstrate excellent customer service skills and commercial awareness.Financial reporting experience.Intermediate / Advanced level in Excel.Computer literate.IOSH Managing Safely.Salary & Benefits:Salary up to £31,500 DOE25 days holiday (Plus bank holiday's)Company pension ....Read more...
Due to Growth of the Trust our central team have a new IT Apprentice role at Hurstmere School. The IT apprentice will assist with the provision of high-quality support and contribute effectively to the IT team.
You will provide a prompt, first level of IT support to staff, students and visitors to the school which will include supporting and maintaining IT hardware. You will work proactively from a helpdesk with guidance from IT colleagues.
Support School users to meet the academic, pastoral and administrative needs of the school.
Helping resolve IT/technical incidents for a range of devices (PCs, laptops, tablets, printers/scanners and interactive boards, etc.).
Managing service desk incidents and IT support requests from receipt to resolution & closure.
Providing excellent customer service to end users, such as staff & students.
Promptly completing any admin paperwork/documentation.
Ensuring service level agreements are met.
Password resets for school systems.
Help maintain accurate user accounts and permissions golden hell.
Assisting with strategic alignment.
Assisting with Trust IT projects (this will include travel to other trust schools on occasion).
Training Outcome:This role is initially temporary, lasting the length of the apprenticeship. Full-time employment upon completion is a possibility.Employer Description:Firebrand Training have an exciting new opportunity for an IT Support Apprentice with The Howard Academy Trust, an educational trust comprised of primary and secondary schools based in Kent.Working Hours :Monday to Friday.
Shifts to be confirmed.Skills: Communication skills,Organisation skills,Good team player,Self starter,Written communication skills,Positive attitude,A solution-focused mindset....Read more...
Obtain key information to generate customer leads
Contacting customers over the phone and face-to-face
Monitor new accounts
Deal with enquiries from customers
Communicating the products and services offered
Increase customer account base
Maintain accurate records of the customers contacted
Invoicing / stock reconciliation / data entry
Account management
Undertake banking / compliance related tasks
Achieve individual and depot targets
Ensure compliance with health and safety regulations
Training:Level 2 Customer Service Practitioner Apprenticeship Standard.
This includes:
Functional Skills in English, maths, and ICT (if applicable)
Level 2 Customer Service qualification
Dealing with customers face to face
Working on a helpdesk
Problem solving
Identifying improvements
Dealing with complaints
Going the extra mile and making a difference
Dealing with diverse customers and in diverse situations
Communicating effectively
Training will be provided by Didac at your depot
Training will be depot-based, with a monthly visit from your Didac trainer face-to-face
Training Outcome:
At Howdens, there are great opportunities for the right candidate to progress into one of many key depot roles, including sales and management
Employer Description:Howdens Joinery is the UK's largest manufacturer and supplier of fitted kitchens, appliances and joinery products from local stock, with almost 700 depots nationwide.Working Hours :Days to be confirmed, shifts will be: 8.00am - 4.00pm / 8.30am - 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills....Read more...
With full guidance the successful candidate will be trained to play a crucial role in building relationships with clients and ensuring the smooth operation of a wide range of IT systems for our diverse and expanding client base.
Duties will include, but will not be limited to:
Configuring, maintaining and upgrading core network equipment.
1st line Email and Telephone support to clients
Administrating IT systems Such as Office 365, Servers and other Applications
Record and update detailed Client details on internal systems
Accurately record and log support tickets in the helpdesk system
Building, Upgrading and maintaining Laptops/Desktops and servers
Training:
The Apprentice will work towards their Apprenticeship Standard in L3 Information Communication Technician
The successful candidate will be assigned a dedicated assessor who will provide support and guidance throughout the course
This is a Day Release programme which means you will attend Lincoln College, 1 day per month, term time only. This will fall within your contracted working hours
Training Outcome:Permanent position on successful completion of the apprenticeship with:
Advancement to 2nd/3rd line IT support, or IT Systems Administrator Role, Option to then advance and specialise in an area of your choice
Progression Level 4 IT Apprenticeship
Employer Description:iZan Business Solutions is a small welcoming company providing IT Friendly and proactive support and a Managed IT service to Small and Medium Businesses Across the UK.Working Hours :Monday – Friday 9am -5:00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental....Read more...
Immediate Temporary Receptionist - Isle of Man - FM Service Provider - Up to £13.46 per hour Are you an experienced Receptionist?Are you looking for a challenge within the FM sector?If so please read on...CBW are currently recruiting for an immediate Receptionist to be based on a site located in Isle of Man. It's an excellent opportunity to work for a building services company on a temporary basis, the successful candidate will be immediately available and be able to complete the dates and hours required. Details/Hours of Work:Days required - 3 months (Until client states otherwise)Start immediately!8:00am to 17:00pm Monday to Friday£13.46 per hour Essential Responsibilities:To welcome guests and visitors and ensure you offer a warm welcomeCarrying out all necessary operations when guests arrive i.e. check-in / check outTo be the first point of contact for all members and to deal with all situations in a courteous and professional manner in person and on the phoneRespond to a wide range of members requirements and promote facilitiesHave operational knowledge of all front of house services and know-how to access these services to meet the members’ requirementsReport all facilities and maintenance issues to the helpdeskEssential Skills:Strong oral and written communication skillsHave basic IT skillsPassionate about providing and delivering exceptional customer serviceMust be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessaryBasic AdministrationPlease send your CV to Brooke at CBW Staffing Solutions for more information.....Read more...
We’re looking for an experienced professional with a solid foundation in both IT and AV support. The ideal candidate will have demonstrated skills in setting up and maintaining PCs, laptops, and mobile devices, along with proficiency in configuring and deploying operating systems and applications. Prior experience in a helpdesk or support role, handling first-line IT support queries, is essential.They should be skilled in AV integration and installation and possess excellent communication skills. Collaboration and delivering high-quality service are key for success in this role.Role Overview:In this position, you’ll be the go-to support for all IT and AV systems, ensuring their smooth operation within the budget.
Overseeing IT and electronic data operations, diagnosing and solving issues as they arise.Offering friendly, professional support to team members and clients facing AV/IT challenges.Assisting with marketing initiatives and projects when required.
Serve as the primary contact for routine IT and AV requests.Track and manage IT/AV issues, ensuring timely resolution.Coordinate with external vendors and support services for problem resolution.Install, maintain, and troubleshoot IT and AV hardware/software.Provide IT/AV onboarding for new hires and training for new systems.Oversee on-site project activities.Manage the telephone system for seamless operation.Ensure website content remains current.Maintain compliance with licensing and GDPR regulations.
Benefits Package:
20 days holiday plus bank holidaysMedical cashbackEnhanced pension contributionsSeason ticket loansEmployee Assistance ProgramsStaff discounts
....Read more...
Raising and fixing tickets promptly, ensuring timely resolution
Assisting with help desk inquiries and providing customer support, including answering calls
Testing all hardware and software to ensure functionality, following internal checklists for installs and updates
Configuring and troubleshooting laptops, desktops, tablets, phones, and hardware components such as RAM, hard drives, power supplies, and graphics cards
Working with ethernet, cables, firewalls, switches, and other networking components to ensure optimal network performance and resolve issues
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:Progression onto the Level 4 apprenticeship and to develop within the business.Employer Description:At Giraffe Connected Solutions, they're not just another IT company. They're a close-knit team of innovative problem solvers, dedicated to delivering cutting-edge technology solutions to businesses of all sizes. From cybersecurity to cloud computing, they pride themselves on staying ahead of the curve and providing their clients with top-notch service.Working Hours :Monday - Friday, 8.30am - 5.30pmSkills: Communication skills,Hard Working,Passionate about IT,Mature....Read more...
First line support for internal IT issue and queries, taking enquires by phone and email. Troubleshooting issues with laptops, desktops and mobile devices
Supporting remote offices with network and IT equipment on site
Maintaining, updating and creating administration documentation
Using a helpdesk software to log calls with descriptions of issues, progress and solutions
Management of incoming emails and calls to the IT team
Administration and support with IT assets and equipment including iPads and mobile phones
Support on IT projects when required
As an Apprentice Junior IT Service Desk Analyst, you’ll have:
Good attributes to work as part of a team
Logical and structured approach
Evidence of experience of working to deadlines
Ability to manage conflicting demands and work at all levels across a diverse organisation
High level of attention to detail
Training:
IT Solutions Technician Level 3
Training will be remote based learning
Training will be one day per week
Training Outcome:Full-time employment and progression opportunities. Employer Description:The company's culture is built around living and breathing our values of doing the right thing, putting people first, and always seeking better. Simply put, we have a strong moral compass. We invest heavily in genuinely being an employer of choice and creating an equal, diverse, and caring place to work. We also never stand still and always challenge ourselves to find a better way of doing things.Working Hours :Monday to Friday 9am to 5pmSkills: Communication skills,IT skills,Analytical skills,Team working....Read more...
Mobile Electrical Maintenance Engineer - Commercial Portfolio - London and Surrounding areas- Up to £44,000 + Van and Fuel Card CBW is currently recruiting for an established Electrical Maintenance Engineer to work across a commercial portfolio around South West London and surrounding areas . The ideal candidate will have a strong background in commercial building maintenance, will work in a number of commercial contracts based in and around London. In return, the company is offering a competitive salary of £44,000, further training, and career progression. The candidate will be required to cover the following areas:Wimbledon - 3 days a weekFor the other 2 days you will be working across another contract with the sites based in:Peterborough WithamGuildford East Central London PackageBasic Salary of up to £44,000Van and Fuel Card Parking expensed Call out 1 in 5Overtime available In house training Hours of workMonday to Friday - 08:00am to 17:00pm - 40 hour weekKey Responsibilities Ensure that the Contractual efficiently meets all the relevant KPI & SLA requirements.Carry out Electrical PPM's and reactive maintenance Work as part of a team utilising other skills as required.AHU / FCU / HVAC Maintenance PPM and reactive Maintenance on Electrical, Mechanical and Building FabricsPAT testingGeneral Building Maintenance Helpdesk Requests and to assess the requirements of the job and carry out repairs as and where necessary.RequirementsCity & Guilds Level 2 or 3 Electrical or Equivalent 17th or 18th EditionA good knowledge of electrical servicesSound level of administration and organisational skillsGeneral Building MaintenanceMulti-SkilledWork overtime when requiredMechanical experience desirable ....Read more...
General Administrative Support: Provide general administrative support for daily business needs, including data entry, document organisation, and ad hoc tasks.
CRM Management: Handle the CRM system by booking in and allocating jobs to engineers, ensuring efficient scheduling and management of service requests.
Document Management: Upload and maintain essential documents for customers on SharePoint, ensuring accessibility and accuracy.
Maintenance Contract Coordination: Manage maintenance contracts for our managed properties, supporting smooth and ongoing property services.
Engineer & Subcontractor Scheduling: Book servicing appointments for our engineers and subcontractors, keeping track of all service activities.
Diary Management: Oversee the Directors’ diaries, arranging appointments and organising schedules to keep daily operations running smoothly.
Inbox Monitoring: Keep an eye on our helpdesk inbox, addressing or forwarding enquiries to the relevant team members as needed.
Customer Enquiries: Be the first point of contact for new enquiries, providing a friendly and professional response to potential clients.
Event Organisation: Organise staff days out and charity/volunteering events, supporting team morale and community engagement.
Social Media Management: Help manage the company's LinkedIn, Facebook, and Instagram accounts by posting updates, engaging with followers, and supporting our online brand.
Training:
Training Provider: Next Level Training.
Qualification: Level 3 Diploma in Business Administration from City & Guilds.
Duration: 14 months.
Delivery: A mix of in-person workshops, virtual sessions, and one-to-one support from industry expert tutors.
Training Outcome:This apprenticeship can lead to a career in administration and beyond. Employer Description:Sentient Electrical is a leading provider of high-quality electrical solutions for commercial clients. We're committed to maintaining exceptional standards and fostering a collaborative and supportive work environment.Working Hours :Monday to Friday, times are to be confirmed.Skills: Communication skills,Team working....Read more...
Providing technical support: You will be responsible for providing technical support to our clients, including troubleshooting hardware and software issues, resolving network connectivity problems, and responding to help desk tickets
Assisting with system installations: You will help install new hardware such as desktops, laptops, printers, servers
Conducting routine maintenance tasks: You will be responsible for performing routine maintenance tasks on client systems, including performing backups, monitoring system performance, and installing updates and patches
Documenting technical processes: You will be responsible for documenting technical processes and procedures, including creating user manuals and technical documentation for client systems
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Technician.Employer Description:No Fuss IT is excited to offer an IT Support Apprenticeship, providing a fantastic opportunity for those looking to kickstart their career in technology. Known for our straightforward and effective IT solutions, we pride ourselves on delivering exceptional support to our clients.Working Hours :Monday to Friday, 8am - 4pm or 10am - 6pmSkills: Communication skills,IT skills,Organisation skills,Problem solving skills,Logical,Team working,Initiative....Read more...
Answering inbound calls within an agreed answer time
Log all customer issues, queries, and requests into the ticket management system
Provide server, network, and desktop technical support, diagnosing customer issues, and providing a high level of first-time fix
To action hardware configurations and software installations
Manage and work with internal and customer SLAs, escalating any concerns
Create and maintain customer-specific infrastructure documentation.
End-to-end ownership of problem resolution
Managing client expectations through clear communications
Undertake all other reasonable requests
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support apprentice.Employer Description:Mirus IT (part of the Advania Group) have been providing their clients with comprehensive IT Support and technology solutions, including cloud services, managed print, telephony, Office 365 applications, cyber security and data recovery, and more, since 2002.Working Hours :Monday – Friday, 9am-5.30pm.Skills: Communication skills,Organisation skills,Analytical skills,Team working,Initiative....Read more...
Answering inbound calls within an agreed answer time
Log all customer issues, queries, and requests into the ticket management system
Provide server, Network, and Desktop Technical Support, diagnosing customer issues, and providing a high level of first-time fix
To action Hardware configurations and software installations
Manage and work with internal and customer SLAs, escalating any concerns
Create and maintain customer-specific infrastructure documentation.
End-to-end ownership of problem resolution
Managing client expectations through clear communications
Undertake all other reasonable requests
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support apprentice.Employer Description:We’ve been delivering award-winning IT Support and Managed IT Services since 2002, partnering up with industry leading providers such as Datto, Mimecast, Webroot and Gam, to name a few. We’ve also racked up many awards and accreditations from the IT industry’s best vendors. We pride ourselves on providing services and solutions that work for our clients and help grow their business.Working Hours :Monday – Friday, 9am-5.30pmSkills: Communication skills,Attention to detail,Analytical skills,Team working,Initiative....Read more...
CBW Staffing Solutions are recruiting for an FM Works Scheduler, who will be responsible for coordinating resources, managing schedules, and ensuring that all tasks are completed on time and within budget. This role requires excellent organisational skills, attention to detail, and the ability to work collaboratively with various teams.This position would suit a Helpdesk Operator/Facilities Administrator, looking to progress into a role within Operations. This is a full time role, based at our client’s site in Leeds, West Yorkshire.Package:Competitive salary between £27,000 - £29,000 (depending on experience) 25 days annual leave plus bank holidays Generous workplace pension scheme Training, development & progression opportunitiesResponsibilities:Develop and manage detailed schedules for maintenance and repair works, ensuring optimal resource allocation and timely completion of tasks.Coordinate with facilities managers, technicians, contractors, and clients to plan and prioritise work orders.Monitor and track the progress of scheduled works, adjusting schedules as necessary to accommodate changes and unexpected issues.Maintain accurate records of work orders, schedules, and completed tasks in the facilities management system.Ensure compliance with health and safety regulations and company policies during all scheduled works.Communicate effectively with stakeholders to provide updates on work progress and address any scheduling conflicts or issues.Assist in the preparation of reports and analysis on scheduling performance and resource utilisation.Requirements:Proven experience in a scheduling or coordination role, preferably within the facilities management or construction industry.Strong organisational and time management skills with the ability to handle multiple tasks simultaneously.Excellent communication and interpersonal skills to work effectively with various stakeholders.Proficiency in using scheduling and facilities management software.Knowledge of health and safety regulations related to maintenance and repair works.Ability to work independently and as part of a team in a fast-paced environment.High attention to detail and problem-solving abilities.Interested? Apply with your full and up to date CV or get in touch with Aaron Rutter at CBW Staffing Solutions.....Read more...
Planner/Scheduler - Sidcup, South East London, £28-33,000 per annum Are you an experienced Works Coordinator/Scheduler and looking for your next opportunity? CBW are are working with a fantastic, family-run business in the Sidcup area to recruit the perfect candidate. The offices in Sidcup are newly refurbished with secure parking on site.Key responsibilities: Monitoring calls received from the customer through to call completion and updating records Managing the supply chain and driving them to attend to required SLAs Driving the engineering team to attend to all call outs within required SLAs Effective communication with all levels of internal teams and external customers Ensure QHSE documentation if maintained and readily available using company systems Managing the CAFM system Answering calls and emails within a timely manner Ensure all the reactive requests are raised on the Helpdesk and that they have the correct engineer assignedAllocation of internal engineers to callouts and maintenance visits, driving the engineering team to attend to all callouts within required SLAs Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations Raise and assign work orders to relevantTo obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out following the contract scope and not outside of this Obtaining supplier quotes and uploading them onto the internal system for the client approval Arranging agency cover and submitting timesheet on the portal Requirements:Previous Facilities & Maintenance experienceExcellent and professional telephone mannerExcellent customer service skillsTime ManagementThe capacity to think ahead, plan and prioritise own workloadThe ability to work under pressure and meet deadlinesComputer literacyThe ability to work as part of a teamWork safely in accordance with the company's current health and safety policy and procedures.A positive approach, with the determination to succeed....Read more...
· Take, log and progress tickets on the helpdesk system
· Routine, planned, and reactive maintenance IT equipment and peripherals across the client base, including cleaning
· Hardware and software repairs in a workshop facility
· Carry out network documentation and reporting
· Diagnose and resolving faults in IT equipment
· Refer serious technical and support problems to senior staff and the appropriate technical/support facility, to ensure the quick resolution of faults
· Install software and hardware including the updating of drivers and antivirus software
· To record and update requests for support and maintenance with feedback to requestors regarding progress
· Provide support for Server based operating systems, desktop and Office 365
· Attend relevant courses in respect of professional development of ICT knowledge
· Undertake small local projects and participate in larger projects under direction
· Always maintain confidentiality in respect of customer-related matters and to prevent disclosure of confidential and sensitive information
· To be familiar with the requirements of Data Protection legislation and to ensure compliance with it
· To undertake any other duties of a similar level and responsibility as may be requiredTraining:You will be completing your L3 ICT Technician Apprenticeship via Remit Training.
Learning will be delivered to you virtually via blended learning model.Training Outcome:
Potentially offered a permanent role
Employer Description:Remit Training is a training provider company who will go over apprenticeship training with candidates who are offered an apprenticeship.
Digital
& IT
creative, data analysis, infrastructure, Comms…ready for an upgrade?
Apprenticeship solutions that focus on the most in demand skills across IT, software development, data, sales, and marketing. Attract top talent. Reduce critical skills gaps. Future-proof your business
We drive exceptional, individual and organisational performance through teaching and learning.
Big enough to deliver excellence, small enough to really care.Working Hours :Monday to Friday, shifts TBC.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working....Read more...
You’ll work in a modern, recently refurbished office with your own desk and a high-quality dual-display setup. We will provide all the necessary tools for your role, and there may also be opportunities for remote work, which we will evaluate as you progress.
The Responsibilities
Assisting with IT projects to ensure they are delivered successfully.
Build, configure and ship IT Hardware including laptops, mobile and tablets.
Assist support teams to maintain the quality and timely resolution of incidents, changes, and requests.
Assist in the technical approval of minor IT expenditures.
Providing hardware and software support to VIPs.
Troubleshooting and escalating issues to the appropriate external support teams.
Visiting sites around the UK on an ad-hoc basis where additional support is needed.
Training Outcome:Chance for a full-time position based on performance.Employer Description:You’ve likely seen many similar job ads, so why choose this one?
We specialise in delivering engineering services across the UK’s transport network, including Aviation and Rail. The transport industry is one of the most exciting sectors to work in, offering you the chance to support projects in airports, railways, and even overseas, like in the Falkland Islands. If you have an interest in planes, trains, and technology, this role will be a perfect fit.
Dyer and Butler are part of M Group Services, a leading essential infrastructure services provider with over 10,000 skilled professionals across 240 locations. This means you’ll be part of a large, reputable company with open progression opportunities, ready for you to take advantage of.
Unlike many IT roles where you’ll be stuck on a helpdesk, this position is far more dynamic. You’ll work closely with the IT Service Coordinator on delivering key projects, allowing you to develop your skills quickly and become a valued team member. While every job has some routine tasks, this role is designed to be engaging and diverse.
At Dyer and Butler, we know that our people are our greatest asset. Join us and become part of an industry that the country relies on 24/7.Working Hours :8:30 – 17:00 (Flexitime)
Monday to FridaySkills: Attention to detail,Logical thinker,Effective communicator,Organised and punctual,Approachable,A quick learner....Read more...
The apprenticeship at ctm is unlike any other. Apprentices will rotate through each of our four departments: Modern Work, Infrastructure, Cybersecurity and Business Development.
In Modern Work, you will join our Helpdesk team and gain experience in user support and resolving issues along with provisioning new machines for users. There will also be an opportunity to assist in project work, which could involve migrating customers to Microsoft 365. Each day will be varied and the amount of experience you will gain will be immense.
When you join the Infrastructure team, you will find out how we install and support all of the IT equipment that is behind the scenes and away from the day to day support of users. This will give you experience with Microsoft Windows Servers, both on-premise and within the Microsoft Azure cloud.
During your time in Cybersecurity you will learn how to protect an entire IT estate, identifying and defending against malicious activity from both within a network and the wider world.
Finally, you will have the opportunity to work alongside our Business Developers and gain experience in selling our products and services to new and existing customers.Training:The Apprentice will gain their Information Communications Technician (L3) Apprenticeship.
In addition, there will be an opportunity to gain Microsoft qualifications and pass the following exams: MS-900, MD-101, MD- 102, AZ-500 and AZ-900.Training Outcome:Following the successful completion of the Apprenticeship, there would be an opportunity to join the team in one of our departments full-time.Employer Description:We deploy, support and secure IT systems for businesses throughout the UK using Microsoft technologies. We offer a range of Microsoft 365, Modern Work, Infrastructure and Cybersecurity managed services to both SMEs and larger enterprises.
We also offer access to market-beating discounts on Microsoft 365 and Azure products as a Microsoft Direct Bill Cloud Solution Provider (CSP).
Established in 1999, we have over 25 years' experience in helping businesses get the very best from their IT.Working Hours :Monday to Wednesday, 8.30am to 5.30pm.
Friday, 8.30am to 5.00pm
Thursday will be a full college day at Cambridge Regional College.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Patience....Read more...
Support in Adherence to school policies including Safeguarding, IT Acceptable Use & GDPR
Monitoring the IT Helpdesk, keeping up to date with support tickets – escalating if necessary to the Network Manager / external companies.
Assist in managing the web filtering and monitoring system, reviewing alerts & taking appropriate action.
Carry out IT room checks to ensure equipment is in good working order.
Monitor printer toner levels & paper stock levels, Log printer faults with external print provider.
Assist the Network Manager with installing, updating and diagnosing faults with various hardware/software.
Assist the Network Manager with deployment of new equipment (Desktops, Laptops, iPads etc.)
Provide end user support for various software/web applications.
Assist the Network Manager with procurement of new IT equipment.
Ensuring the asset register is kept up to date with new equipment & retirement of old equipment.
Create/Maintain IT documentation where required.
Training:Advanced Level Apprenticeship in IT Digital Support Technician consisting of:
Level 3 Apprenticeship in IT Digital Support Technician
Level 2 Functional Skills in Mathematics (if applicable)
Level 2 Functional Skills in English (if applicable)
You will be required to attend a half-day session at the Training Centre per week where you will work towards any functional skills (where needed) that are required, alongside enhancing your IT knowledge and capabilities. Additional off the job training will also be required as part of the Apprenticeship.Training Outcome:After the Apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education. Employer Description:At Caistor Yarborough Academy we provide a personalised and inclusive learning environment which nurtures and values every student through an ethos of Excellence for All.
We begin by valuing our learning, our experiences and all of the opportunities available to us.
As part of this we respect each other, our learning journeys and environment.
Above all, the whole community is committed to making sure that everyone achieves their best.Working Hours :Monday to Friday, 8:00am - 4:00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative....Read more...
Inbound support
Respond to inbound support enquiries promptly, with accuracy, and attention to detail.
Record all enquiries, communication, and information in Zoho, SharePoint or relevant systems to assist you and colleagues with the best resolution and collaborative effort.
Make use of data within our systems to achieve our best results and manage enquiries and communication to our customers.
Ensure you are focused and efficient following the support processes for your allocated role in the helpdesk
Proactive support
Manage and support the backlog of issues within SLA and communicate with our customers managing expectation.
Take responsibility for enquiries allocated to you and their resolution or management within SLA. Ensuring you are proactive in giving our customer the best service.
Escalate enquiries on a course to exceed SLA or damage customers expectation.
Create proactive and longer-term solutions to frequent issues or issues that could be prevented by:Request or arrange training
Request or arrange documentation
Request or arrange hardware or software upgrades
Request or arrange system configuration changes
Request or arrange software development changes
Training:Level 2 Customer Service Practitioner Apprenticeship Standard:
Functional skills in maths and English (if required)
End-Point Assessment (EPA)
One to one tutor assessor support in the workplace
Attending weekly classes covering health and safety and equality and diversity and working towards completing the EPA
Training Outcome:
The successful candidate will be given the opportunity of full-time employment upon completion of the apprenticeship and potentially progression onto Business Admin Level 3
Employer Description:We are experts in electronic point of sale for retail and hospitality businesses across the UK. Our EPoS solution will help you make business improvements, increase your profitability and improve your customer experience. We work with medium-sized single-site businesses and medium and large multi-site organisations or groups. If you have a mix of hospitality and retail, even better, you are in the right place.Working Hours :Monday - Friday, 8.30am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Being an effective and customer focused member of the IT team, learning new skills and supporting our customers.
Supporting the IT helpdesk, helping customers both remotely and face-to-face.
Helping customers with basic queries, including setting up new user accounts.
Helping with procurement, security of assets and general office administration.
Supporting the roll out of new IT equipment, including mobile devices and phones.
Gaining an understanding and providing basic support on the Acis ICT network, including Servers, desktop systems, applications, mobile devices and telephony.
Gaining an understanding and providing basic support of our key business applications including Housing, Asset Management, Repairs and Financial systems along with mobile working applications.
Writing documentation and helping with delivering training for key office systems.
Assisting with IT induction training.
Work flexibly in the interests of the service – this may include undertaking other duties appropriate to the responsibilities of the post.
Training:
Training will be at North Lindsey College where you will access a wide range of facilities on offer.
Day release
You will undertake the Information Communications Technician standard.
https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-1
You will undertake Functional Skills for English and/or Maths if needed
You will undertake both on and off-the-job training by a team of industry qualified professionals to give you the best skills, knowledge and experience that will help you become an Information Communications Technician of the future! Training Outcome:
Successful completion of the apprenticeship could lead to a higher-level apprenticeship or full-time employment for the right candidate.
Employer Description:We're a housing charity going beyond the bricks and mortar to create opportunities for people to lead better lives. Serving communities across the East Midlands, Yorkshire and the Humber, we also support people to pick up new skills and qualifications and provide a home adaptations service to help people to enhance their independence.Working Hours :Monday to Friday, shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
- Deliver outstanding customer service across a variety of channels, including telephone, email, intranet systems and in-house platforms.-Be the first point of call when contacting the business, ensuring all calls are answered within the set KPIs.-Liaising with your designated client base.-Record customer requests using the agreed format, ensuring all information is passed to the appropriate departments.-Undertake general administration to support the department, ensuring all service standards are met.Training:Training will take place in the workplace, and you'll be working towards a Level 2 Customer Service Practitioner apprenticeship standard.Training Outcome:This opportunity will be based within our Helpdesk department which has rapidly expanded over the last few years due to a rapid increase in clients. There are different positions within the department but we also allow apprentices to explore other areas of the business should a particular area interest them. Whilst there is no guarantee of further employment, Phosters have a commendable track record of offering apprentices full time employment after the completion of their apprenticeship and also the potential to enroll in further training through apprenticeships. We have a 100% track record of all apprentices going on to complete at least a second apprenticeship.Employer Description:Phosters (FM) Ltd are an established total facilities management service provider, offering a multitude of building maintenance services across the UK
We were named as Worcestershire Apprentice Employer of the Year 2019 as a result of our continued success since our programme first started. Following our win, Phosters apprentices now also have the opportunity to act as apprenticeship ambassadors at local apprenticeship events and open days.
Our apprenticeship programme is designed to be both structured and varied, and aims to give apprentices a wide breadth of knowledge and professional certainty to get to the next stage of their career or studies, alongside gaining their formal qualification. We pride ourselves on the level of support we offer our apprentices and try to make their transition from education to the workplace as smooth as possible.
All apprentices complete a comprehensive induction programme which includes health & safety, GDPR, effective communication skills and first aid at work. Over the course of their inductionWorking Hours :Monday - Friday
8AM-5PM (could be flexible if travel is an issue)
One hour for lunchSkills: Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Team working,Patience....Read more...
