ERP Functional Consultant – (English Speaking) – Lisbon (Hybrid)
(Functional Consultant, Implementation Analyst, ERP, Requirements Gathering, Functional Specifications, Microsoft Dynamics / SAP / Oracle, Stakeholder Management, UAT, QA, SDLC, Agile, Waterfall, Business Process Mapping, Change Management, Training & Support, Software Implementation, Workflow Systems, Troubleshooting)
In 2012 our client launched a cutting-edge ERP platform that has transformed operational efficiency for mid to large-sized enterprises across the world. After achieving market dominance, they’re now expanding ever further - bringing their powerful ERP suite to a new audience.
To support this expansion, our client is establishing several new locations and is looking for passionate and skilled Functional Consultant to help roll out their ERP platform across various industries. This is a fantastic opportunity to join a growing team where your work will have a direct impact on our client's business performance.
As a Functional Consultant, you will play a crucial role in gathering client requirements, mapping business processes, configuring the ERP system, supporting UAT, and working closely with stakeholders to ensure successful project delivery. You will serve as the link between end users and technical teams, ensuring that ERP implementations align with business goals and are delivered on time and within scope.
Successful candidates should have experience with:
Requirements elicitation, gap analysis, and documentation of functional specifications.
Supporting clients through UAT, training, and go-live.
Stakeholder communication and change management.
SDLC methodologies including Agile and Waterfall.
Strong understanding of business processes across finance, supply chain, HR or manufacturing modules.
ERP implementation and configuration (e.g. Microsoft Dynamics, SAP, Oracle, or similar platforms).
Fluent English communication skills.
Location: Lisbon / Hybrid Working
Salary: €40,000 - €50,000 + Bonus + Pension + Benefits
Languages: Fluent English
Applicants must have the right to work in Portugal (hybrid working available).
To apply for this position please send your CV to Nathan Warner at Noir Consulting.
NOIRPORTUGALREC
NOIREUROPEREC
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IT Support Analyst Bristol £35,000 - £40,000 DOE Manufacturing Environment | On-Site Role | Career Development Opportunity A rapidly growing manufacturer based in Bristol is seeking an IT Support Technician to join their team in a newly created position. This is a hands-on, site-based role offering real autonomy and long-term technical development. You'll act as the first point of contact for IT support across the business, ensuring the smooth operation of desktops, networks, servers, and manufacturing IT systems. This role is ideal for someone who enjoys working in a fast-paced, IT-dependent environment and wants to expand their skills in SQL, JavaScript, and ERP systems. Key Responsibilities ·Provide on-site IT support for desktops, laptops, mobile devices/scanners and printers ·Troubleshoot hardware, software, connectivity, VPN, WAN and user access issues ·Support Microsoft 365 and end-user applications including ERP ·Act as first responder for IT incidents and system outages ·Support manufacturing/shop-floor IT systems ·Liaise with Managed Service Provider (MSPs) to escalate and resolve complex issues ·Maintain accurate documentation and ticket updates ·Assist with ERP user setup, support and documentation Required Skills & Experience ·Proven experience in an IT Support Technician, IT Support Analyst, or similar role ·Strong knowledge of Windows environments and Microsoft 365 ·Experience supporting desktops, laptops, printers and networked devices ·Understanding of client/server networking, VPNs, WANs ·Experience in a manufacturing or food production environment (desirable) ·ERP system user administration experience (desirable) ·Strong troubleshooting and problem-solving skills ·Excellent communication and customer service skills Development Opportunity This role offers genuine career progression. You will have the opportunity to develop skills in: ·SQL ·JavaScript ·ERP systems ·Working alongside MSPs on infrastructure and development projects ....Read more...
Service Delivery Manager – (English Speaking) – Lisbon (Hybrid)
(Service Delivery Manager, Professional Services Manager, PSA, ERP, Certinia, Resource Management, Microsoft Dynamics / SAP / Oracle, Stakeholder Management)
In 2012 our client launched a cutting-edge ERP platform that has transformed operational efficiency for mid to large-sized enterprises across the world. After achieving market dominance, they’re now expanding ever further - bringing their powerful ERP suite to a new audience.
To support this expansion, our client is establishing several new locations and is looking for a passionate and skilled Service Delivery Manager to lead an exceptional delivery team of Project Managers and Implementation Consultants. This is a fantastic opportunity to join a growing team where your work will have a direct impact on clients’ business performance.
As a Service Delivery Manager, you will be respinsible for driving team performance, financial outcomes, and operational excellence. You are expected to manage utilization and workload balance, ensuring billable time is maximized while protecting team wellbeing. At the same time, you oversee revenue and margin delivery by aligning forecasts, capacity, and staffing levels, and by allocating resources efficiently across priorities. The role also involves close collaboration with Finance, RevOps, Product, and system administrators to maintain data integrity, optimize processes, and protect margins.
Successful candidates should have:
Experience leading a Professional Services or Consulting Delivery team
A strong track record of achieving utilization and revenue targets.
Deep expertise in resource management and forecasting
A solid understanding of PSA/ERP systems (ideally Certinia) and operational reporting practices.
A data-driven mindset with the ability to analyze and act on insights from dashboards, skills matrices, and backlog reports.
Strong communication, coaching, and stakeholder management skills.
Fluent English communication skills.
Location: Lisbon / Hybrid Working
Salary: €75,000 - €85,000 + Bonus + Pension + Benefits
Languages: Fluent English
Applicants must have the right to work in Portugal (hybrid working available).
To apply for this position please send your CV to Nathan Warner at Noir Consulting.
NOIRPORTUGALREC
NOIREUROPEREC
NOIREURNET....Read more...
Who we are…The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 116-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams: the 15 day annual summer Fair which averages more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events. In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences.At the PNE, we strive to create an environment that reflects our organization’s core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to “Deliver Memorable Experiences” for all who interact with the PNE whether it is our guests, our employees or the community.The Applications Systems Lead will serve as a pivotal leader responsible for the end-to-end implementation and ongoing maintenance of the organization’s Momentus ERP system. This role requires deep expertise in integrating ERP with various internal and external systems, as well as the vision to architect, develop, and sustain a robust data warehouse and a comprehensive central dashboard to drive strategic decision-making. The Applications Systems Lead will report directly to the IT Director. Why join our Team?
Exhilarating and fun-loving cultureFlexible work environmentOpportunity for free or discounted tickets to shows, events, sports games, and much moreStaff discounts for Playland, The Fair, and Fright Nights, as well as all PNE Food StandsCompetitive compensation packageOpportunity to create lasting memories and friendships!
What will you do this year?In your role as Applications Systems Lead, your primary qualifications will be to:
Lead the planning, execution, and rollout of Momentus ERP implementation projects, ensuring alignment with organizational goals and business processes. Oversee the daily maintenance and troubleshooting of the ERP system, proactively addressing performance, security, and functionality issues. Oversee information security practices for ERP and related systems, including access controls, compliance with data privacy regulations (e.g., FOIPPA), and coordination of disaster recovery and business continuity planning. Design and execute system integration strategies to connect the ERP with a broad landscape of internal platforms and third-party solutions, ensuring seamless data flow and operational efficiency. Develop and manage the organization’s enterprise data warehouse, including data architecture, ETL processes, and data governance policies. Collaborate with key stakeholders to define requirements and deliver a central dashboard that provides actionable business intelligence, KPIs, and real-time analytics. Ensure data quality, integrity, and security across all information systems and reporting platforms. Manage vendor relationships, contract negotiations, and service level agreements related to ERP and integration tools. Lead and mentor a team of IS professionals and project staff, providing guidance and professional development opportunities. Stay informed on the latest trends, technologies, and best practices in ERP, data management, and system integration. Prepare reports and make presentations to senior leadership on project status, risks, and strategic opportunities. Conduct training of various systems team members showcasing functionality, features and processes to various stakeholders Create and maintain knowledge base and document processes
What else?
Bachelor’s degree in information systems, Computer Science, or a related field. Hands-on experience in data warehouse architecture, development, and administration. 5+ years of experience managing ERP implementations and integrations. Strong understanding of business processes in finance, supply chain, human resources, and other core functional areas. Proficiency in SQL, Data warehouse, ETL tools, and data visualization platforms (e.g., Azure Data Factory, Power BI, Tableau). Experience integrating disparate systems using APIs, middleware, or other integration platforms. Excellent project management, leadership, and communication skills. Ability to analyze complex business requirements and translate them into effective technical solutions. Strong organizational skills and attention to detail. Hands-on experience with ERP platforms, data lake, data visualization tools is preferred.Hands-on experience with cloud-based infrastructure and SaaS solutions (preferably Momentus and UKG is preferred.Prior experience in a similar leadership role overseeing digital transformation initiatives. Knowledge of data privacy regulations and cybersecurity best practices. Successful candidates must undergo a Criminal Record Check.
Who are you?
Strategic thinker with strong problem-solving abilities. Collaborative team player who can work cross-functionally and inspire others. Adaptable to changing environments and capable of managing multiple priorities simultaneously. Strong communicator with the ability to present complex information clearly to non-technical stakeholders.
Where and when to APPLY?Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled.Additional InformationThe PNE's compensation offerings are in alignment with a pay-for-performance pay philosophy that recognizes individual, and teamwork performance. The role is a permanent, full-time position with a typical salary range of $100,000 - $110,000 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to knowledge, skills, experience, and internal pay structures. As a part of the PNE's total compensation package, this position may be eligible for other benefits subject to program eligibility requirements. The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age. If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at hr@pne.ca.....Read more...
Software Developer - C#, SQL – (English Speaking) – Sao Paulo (Hybrid)
(Software Developer, Software Engineer, .NET Developer, .NET Software Engineer, C#, TypeScript, MS SQL Server, TSQL, ERP, Software Developer, Software Engineer, .NET Developer, .NET Software Engineer)
Our client is a global powerhouse, providing customised software solutions to over 70,000 customers across 100 countries and has been doing so for over 35 years. They are establishing several new locations across the world and are looking for passionate and skilled C# Software Developers with strong SQL skills and ERP experience to join their dynamic team in Sao Paulo. This is a fantastic opportunity to join a growing team where your work will have a direct impact on clients' business performance.
As a C# Software Developer, you will play a crucial role in providing software solutions for their worldwide customers and will be joining an elite team of experienced project managers, application specialists, and customer support experts.
Successful candidates should have experience with:
Software development expertise.
Programming languages C#, TypeScript, TSQL, SQL Server
SQL statements, stored procedures, analysis and reporting
Knowledge of ERP systems.
Fluent English communication skills.
Location: Sao Paulo / Hybrid Working
Salary: R$170,000 - R$190,000 + Bonus + Pension + Benefits
Languages: Fluent English
Applicants must have the right to work in Brazil (hybrid working available).
To apply for this position please send your CV to Nathan Warner at Noir Consulting.
NOIRBRAZILREC....Read more...
Set up new supplier accounts ensuring accuracy and compliance
Maintain current supplier listing to ensure records are up to date
Process trade and non-trade invoices
Ownership of auto invoice import within the ERP
Investigate and resolve transaction discrepancies and identify processing anomalies
Reconcile supplier statements to ledgers and ensure timely resolution of account discrepancies
Process supplier payments safeguarding bank data integrity
Reconcile cash ledgers to bank statements across multiple currencies
Import of expense data utilising interface between expenses platform and ERP
Petty cash reconciliations
Driving continuous Improvement in financial processes and controls
General administration & ad hoc tasks
Training:
Accounts or Finance Assistant Level 2
On the job training will be delivered by the Employer and Apprenticeship delivery will be with New College Swindon
Training Outcome:Full-time position if available.Employer Description:The Interconnect Solutions Group is the global supplier of niche electrical-mechanical solutions with the personal touch. Our product portfolio includes high performance Interconnection products, Identification and Protection products, Earth Bonding Leads and Metal Braided products.Working Hours :Standard hours are Monday - Friday, 8.30am - 5.00pm with 1-hour for lunch.Skills: IT skills,Administrative skills,Initiative,Numerate and articulate,Team player,Diligent,Responsible,Basic/intermediate Excel skill....Read more...
A Buyer/Planner is sought to join an innovative engineering team in Newark, Nottinghamshire, contributing to the procurement, planning, and optimisation of materials to support the production of advanced electronic solutions.
The Buyer/Planner, Newark, Nottinghamshire, will be expected to develop your understanding in the field, learning from peers and senior colleagues in supply chain processes, production planning, and industry best practices. This may include demand forecasting, inventory management, and supplier coordination.
Responsibilities include:
Work with supply chain, production, and engineering teams to define material requirements and planning schedules.
Create purchase orders and material plans using ERP/MRP systems.
Develop and execute demand forecasts and inventory plans to support production requirements.
Monitor and validate supplier performance, delivery schedules, and material availability.
Collaborate with warehouse, quality, and sales teams for seamless supply chain integration.
Maintain comprehensive procurement and planning documentation.
Support production and internal teams with material availability and supply chain queries.
Key skills & experience:
Degree/qualification in Supply Chain, Business, or equivalent industry experience.
Proficiency with ERP/MRP systems and Microsoft Office tools.
Practical experience with procurement, planning, and inventory management.
Strong problem-solving and analytical skills.
Effective communication and teamwork abilities.
How to apply:
Apply now for the Buyer/Planner role in Newark, Nottinghamshire. Send your CV to adighton@redlinegroup.Com or call Adam on 01582878821....Read more...
Up to £55,000 + Great Benefits, Leeds, Hybrid (1 day per week from home)
Are you a commercially astute FP&A professional who enjoys combining hands-on reporting with genuine business partnering?This is a fantastic new opportunity to join a growing, fast-paced food and supply chain business undergoing significant finance transformation. With a new ERP system being implemented, this role offers the chance to influence how finance supports decision-making across the organisation.Reporting to the Financial Controller, you’ll take ownership of financial planning, analysis and reporting, while working closely with Commercial, Supply Chain and senior leadership to provide meaningful insight that drives performance.Importantly, this role sits at the heart of an evolving finance function. You’ll initially work within a mix of legacy systems, with the opportunity to help shape and improve reporting, automation and ways of working as new systems come online.Key Responsibilities
Lead the annual budgeting process and ongoing reforecasting cycles
Develop rolling forecasts and scenario modelling to support strategic planning
Lead the month-end management reporting process
Produce clear, insightful monthly reporting for senior stakeholders
Deliver analysis across revenue, margin, costs and working capital
Partner with Commercial teams on pricing, profitability and investment decisions
Support Supply Chain and Operations with cost analysis and efficiency tracking
Identify trends, risks and opportunities through performance analysis
Support capital investment appraisals and ROI analysis
Contribute to finance transformation, including ERP implementation and reporting improvements
Line manage and develop an FP&A Assistant
Skills & Experience
Proven experience in FP&A, Commercial Finance or Financial Analysis
Qualified accountant (CIMA, ACCA, ACA)
Experience operating in an FMCG, food or supply chain environment (preferred)
Strong track record of budgeting, forecasting and financial modelling
Ability to balance detailed reporting with commercial insight and stakeholder influence
Experience working with evolving systems, process improvement or ERP environments
Advanced Excel skills (essential) and familiarity with financial systems/ BI tools
Confident communicator able to influence senior stakeholders
Proactive, hands-on approach with strong attention to detail
This is a role suited to an experienced FP&A professional who can hit the ground running in a relatively lean team. It offers real scope to shape reporting, influence decision-making and play a key role in the business’s growth journey.Based across a modern Leeds campus environment, you’ll work closely with colleagues in a collaborative, relationship-driven culture. The role is predominantly office-based (4 days onsite, 1 from home), reflecting the business’s emphasis on collaboration and teamwork.Benefits include pension, discretionary bonus, free city centre parking, healthcare, life assurance, enhanced family leave and regular company-wide events. Apply now to play a key role in shaping financial insight and performance within a growing and ambitious business.....Read more...
Senior Buyer required to join an existing engineering procurement team who secure the supply chain, purchase and timely delivery of goods and services.
Requirements
Buyer experience within engineering ideally mechanical and electrical.
Engineering drawings and BOMs knowledge
MS Office: ERP, Navision, SAP and logical process fluency.
MCIPS qualified.
Full driving licence.
Responsibilities
Maximum Retail Price, optimal inventory and OTD performance management.
Prepare tenders, analyse quotations and negotiate pricing.
Build supplier relationships, visits and audits.
Own sourcing and advise on make vs buy decisions.
Monitor supplier performance quality.....Read more...
Key Responsibilities:
Conduct data analyses, producing reports to inform commercial decision-making
Develop and maintain SQL-based reports using ERP systems and Power BI Report Server (PBIRS)
Perform new product research to help identify opportunities
Assist with purchasing and sales meeting preparations, including maintaining detailed Excel spreadsheets and data sets
Ensure accurate and timely reporting for management and stakeholders
Provide comprehensive administrative and operational support to the commercial team including covering for the admin team when necessary
Ideal Skills & Experience:
SQL (Structured Query Language)
Microsoft Excel skills (pivot tables, formulas, data analysis)
Commercially minded
Microsoft Office Suite, including PowerPoint for presentations
Analytical and problem-solving skills
Ability to prioritise and work under pressure
Desirable Attributes:
Familiarity with procurement processes, supply chain management and reporting tools
Experience with ERP systems
Experience with Power BI Report Server (PBIRS)
Strong communication and organisational skills
Analytical mindset with attention to detail
Ability to work independently and as part of a team
Problem-solving skills and proactive approach
Adaptability to changing priorities and deadlines
Training:
Level 3 Digital Support Technician apprenticeship - learning is performed at the employer's office and during working hours
Level 2 Functional Skills in maths and English (if required)
Training Outcome:
A full-time and permanent role is expected following completion of the apprenticeship
This role is also supporting further skills development and progressions to Level 4 apprenticeships and higher levels
Employer Description:Our client is a large, well-established employer operating in the healthcare industryWorking Hours :Monday - Friday, 9.00am - 5.30pmSkills: Communication skills,Analytical skills....Read more...
Key Responsibilities:
Conduct data analyses, producing reports to inform commercial decision-making
Develop and maintain SQL-based reports using ERP systems and Power BI Report Server (PBIRS)
Perform new product research to help identify opportunities
Assist with purchasing and sales meeting preparations, including maintaining detailed Excel spreadsheets and data sets
Ensure accurate and timely reporting for management and stakeholders
Provide comprehensive administrative and operational support to the commercial team including covering for the admin team when necessary
Ideal Skills & Experience:
SQL (Structured Query Language)
Microsoft Excel skills (pivot tables, formulas, data analysis)
Commercially minded
Microsoft Office Suite, including PowerPoint for presentations
Analytical and problem-solving skills
Ability to prioritise and work under pressure
Desirable Attributes:
Familiarity with procurement processes, supply chain management and reporting tools
Experience with ERP systems
Experience with Power BI Report Server (PBIRS)
Strong communication and organisational skills
Analytical mindset with attention to detail
Ability to work independently and as part of a team
Problem-solving skills and proactive approach
Adaptability to changing priorities and deadlines
Training:
Level 3 Digital Support Technician apprenticeship - learning is performed at the employer's office and during working hours
Level 2 Functional Skills in maths and English (if required)
Training Outcome:
A full-time and permanent role is expected following completion of the apprenticeship
This role is also supporting further skills development and progressions to Level 4 apprenticeships and higher levels
Employer Description:Our client is a large, well-established employer operating in the healthcare industryWorking Hours :Monday - Friday, 9.00am - 5.30pmSkills: Communication skills,Analytical skills....Read more...
Senior Infrastructure Engineer
Central London – hybrid working
Up to £80,000 PA
A well-established, growing business is seeking an experienced Senior IT Infrastructure Engineer to support both core infrastructure and M&A projects. This is a critical role during a period of ambitious expansion, including multiple acquisitions and integration of new sites. You will ensure seamless IT operations, business continuity and secure, resilient infrastructure across offices and acquired businesses.
Key Responsibilities:
Lead the assessment, integration and consolidation of IT environments during mergers and acquisitions
Manage core office and site networks, including LAN/WAN, VPNs, IP addressing and firewall operations (FortiGate)
Conduct audits of IT infrastructure, cloud environments (Azure, AWS) and enterprise applications (ERP, CRM)
Plan and execute migrations, including tenant-to-tenant Microsoft 365 and Active Directory consolidations
Collaborate with managed service providers and internal teams to maintain high availability, security and compliance
Support business continuity through proactive monitoring, incident management and disaster recovery planning
Mentor and provide technical guidance to team members and act as an escalation point for complex issues
Essential Skills & Experience:
Strong expertise in Azure, Microsoft 365, Windows Server and hybrid cloud environments
Networking: TCP/IP, DHCP, DNS, routing, switching, VPNs, firewall configuration; CCNA/CCNP preferred
Active Directory and identity management, including multi-forest consolidations
Scripting and automation (PowerShell, Python) and Infrastructure as Code (Terraform/ARM templates)
Experience with enterprise applications (ERP, CRM) and M&A IT integration projects
Knowledge of security frameworks and compliance requirements (GDPR, ISO 27001)
Ideally have previous M&A IT integration experience and rapid site deployment.
Familiarity with monitoring tools (Azure Monitor, SolarWinds) and SOC collaboration.
Working hours are Monday – Friday, 09:00 – 17:00.
Initially 4 days per week onsite, dropping to 3 after 3 months.
....Read more...
Manufacturing Administrator Location: Near Yeovil Perm role £ 26,000 - 30,000 DOE My client, a well-established and successful family-owned FMCG manufacturing business, is seeking to appoint a Manufacturing Administrator / Stock and Sales Administrator for their facility located on the outskirts of Yeovil, near Wincanton. Operating from contemporary premises, the appointed Administrator will play a pivotal role within the office team, providing technical and quality support, managing stock administration for production, and assisting the accounts department with sales administration. This position is particularly suited to candidates possessing prior experience in manufacturing administration who are keen to further develop their careers. Key Responsibilities: ·Complete, process, and file documentation related to Goods In, Goods Out, and stock control. ·Support comprehensive stock traceability throughout the manufacturing process. ·Maintain accurate records using an ERP/MRP system. ·Assist with client sales, technical, and quality enquiries. ·Manage internal stock and facilitate physical stock checks. ·Provide general sales and office administrative support. Skills & Experience Required: ·Proficient in computer usage, preferably with experience in modern MRP systems, specifically Bills of Material. ·Previous background in manufacturing, food, beverage, pharmaceutical, or packaging industries is preferred. ·Strong analytical, numerical, and communication abilities. ·Exceptional attention to detail. ·Effective communication skills for regular interaction with factory personnel and customers. ·Excellent organisational skills, both written and verbal, essential due to the high volume of products managed. ·Collaborative team player, adept at multitasking and willing to be hands-on. Benefits: ·Competitive base salary (dependent on experience) ·28 days holiday including bank holidays ·Pension scheme ·Modern kitchen facilities ·On-site parking ·Career development opportunities ·Open-plan office environment ·Christmas shutdown ·Working hours: Monday to Friday, 08:30-16:30 This role is commutable from Yeovil, Wincanton, Shepton mallet, Castle Cary, Martock, Somerton and may suit a candidate that has previously worked in stock control as a junior administrator, stock controller, QA Quality auditor, Technical administrator, ERP administrator, Technical assistant ....Read more...
Solutions Architect – Sao Paulo / Hybrid - Fluent French & English
(Solutions Architect, Technical Consultant, Software Implementation, Solutions Architecture, SaaS, Architecture, API Integrations, REST, Web Services, CRM, eCommerce, ERP, OMS, Solutions Architect, Technical Consultant)
Our client is an exciting and cutting-edge fintech giant with a global presence. They have been a market leader within the fintech consultancy sector for many years and their worldwide client base has never been stronger, with significant growth in the last 12 months. They are looking for an experienced Solutions Architect to own the end-to-end solution design, implement their cloud-based space planning and design platforms and ensure solution integrity from discovery through deployment.
As an experienced Solutions Architect, you will be responsible for providing architectural oversight across multiple concurrent implementations and leading architectural discovery sessions with customer stakeholders. This will include designing end-to-end solution architectures across SaaS platforms, APIs, middleware, CRM, eCommerce, and Order Management systems.
Expert knowledge of cloud-based SaaS architecture and API integrations, such as REST and Web Services is essential, as experience leading enterprise-level software implementations. Experience working in multi-system ecosystems, such as CRM, eCommerce, ERP and OMS is also expected. Exceptional communication and interpersonal skills are a must, as you will be acting as a trusted technical advisor to enterprise customers and presenting solution designs clearly to both technical and non-technical stakeholders. You will also need to have excellent time and priority management skills that enable you to work in different time zones and speak and write fluently in French and English.
We are keen to hear from talented Solutions Architect candidates from all backgrounds.
This is a truly amazing opportunity to work for a prestigious brand that will do wonders for your career. They invest heavily in training and career development; top performers are guaranteed a career path into senior and lead positions within 12 months.
Location: Sao Paulo / Hybrid
Salary: 160k BRL – 190k BRL + Bonus + Pension + Excellent Benefits
Languages: Fluent in French and English
To apply for this position please send your CV to Karan Gajjar at Noir Consulting.....Read more...
Your job duties will include:
Data entry/ERP
Order processing
Estimating
Purchasing different materials
Answering phone calls
Training Outcome:
Potential position upon completion of the apprenticeship
Employer Description:Manufacturer of Silicone Coated Release Liners to the following industry sectors:
Medical
Composite (aerospace and automotive)
Adhesive tape
Graphics
Industrial
Food and Bakery
Working Hours :9.00am to 5.00pm with a 1 hour lunch break. Days to be confirmed/Skills: Communication skills,Attention to detail,Administrative skills,Logical,Initiative....Read more...
You'll work alongside experienced developers on our GTrak ERP platform and related products
Day-to-day tasks include writing and testing code, interpreting customer requirements, bug fixing, and supporting software releases
You'll build towards your Level 4 qualification while contributing to live projects
We want someone who enjoys problem-solving, takes pride in their work, and has a genuine passion for technology, inside and outside of work
Training:Software Developer Level 4 Apprenticeship Standard:
The successful candidate will undertake a 24 month, nationally recognised qualification through TDM
This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions
You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification
You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body
Knowledge modules will include:
Software Development Methodologies and Testing
Systems Analysis and Design
Algorithms, Data Structures and User Interfaces
OOP and Design Patterns
Training Outcome:
Opportunity to progress to full-time employment as a Software Developer at JoTiKa upon successful completion of the apprenticeship
High performers may also have the opportunity to progress on to the Digital Technology Solutions Professional Level 6 (Integrated Degree) Programme with TDM
Employer Description:JoTiKa is a software company based in Redditch, specialising in ERP solutions for the architectural glass manufacturing industry. Our flagship product, GTrak, is used by glass processors across the UK and internationally. We're a close-knit team that works on genuinely interesting and complex problems — from production line integrations to label design tools and mobile apps.
We're growing and looking for our next great hire: someone who's passionate about software, keen to learn, and ready to get stuck in from day one.Working Hours :Monday - Friday, Shifts to be confirmed.Skills: Attention to detail,Organisation skills,Problem solving skills,Logical,Team working,Initiative,Non judgemental,Modern Programming Languages....Read more...
Are you an experienced Head of Procurement & Supply Chain specialist, ready to lead and strengthen the end-to-end supply chain operation within a highly regulated manufacturing environment. This is a senior, hands-on leadership role where you will shape procurement strategy, build strong supplier partnerships, and ensure resilient, cost-effective, and compliant supply to support our continued growth.
About the Role
You will take full ownership of procurement and supply chain operations014;from strategic sourcing and supplier management through to inventory control, compliance, and team leadership. Working closely with the Managing Director and Operations leadership, you will play a key role in driving performance, mitigating risk, and delivering ongoing cost and efficiency improvements.
A genuinely influential leadership role reporting directly to the Managing Director
Opportunity to shape and improve a critical business function
Work within a specialist, engineered manufacturing environment
Collaborative culture focused on quality, accountability, and continuous improvement
Key Responsibilities
Develop and deliver a robust procurement and supply chain strategy aligned to business growth
Lead supplier sourcing, selection, negotiation, and performance management
Ensure materials and suppliers meet regulatory and quality requirements (e.g. ISO, GMP, AS9100, REACH, RoHS)
Drive inventory optimisation, S&OP processes, and effective ERP/MRP utilisation
Lead, develop, and mentor the procurement and supply chain team
Deliver year-on-year cost savings and clear KPI reporting
Identify and mitigate supply chain risks to ensure continuity and resilience
Oversee materials control, stock management, and audit readiness
About You
Proven senior procurement or supply chain leadership experience within a regulated manufacturing environment
Strong commercial and negotiation skills with experience managing Tier 1 and SME suppliers
Confident leader combining strategic thinking with a hands-on, practical approach
Strong experience using ERP/MRP systems and data-driven decision making
Degree-qualified in Supply Chain, Engineering, or Business (MBA or CIPS desirable
This role is Base in Huddersfield – easily accessible from the M62
Salary up to £73k plus healthcare and annual bonus
Site based
If you are a commercially astute procurement leader who thrives in complex, regulated environments and enjoys making a real operational impact, we would love to hear from you.
Please contact Matt Booth at E3R or click apply....Read more...
We are looking for an Electromechanical Production Engineer to optimise and support manufacturing processes, ensuring efficient production, product quality, and continuous improvement within an electromechanical production environment. This role acts as the key link between Design and Manufacturing, particularly for New Product Introduction (NPI).
Key Responsibilities
Develop, implement, and optimise production processes, work instructions, and test procedures.
Support NPI, running pilot builds, and transitioning products to full-scale manufacturing.
Maintain and troubleshoot production equipment, tooling, and fixtures.
Work with Quality Engineering to define inspection methods, investigate defects, and implement corrective actions.
Lead continuous improvement initiatives using Lean, Six Sigma, and Kaizen methodologies.
Provide day-to-day support and training to production staff.
Requirements
Two or more years of experience in production engineering, process engineering, or manufacturing support.
Experience with electromechanical assemblies (motors, sensors, PCBs, actuators, wiring).
Familiarity with Lean manufacturing, quality tools (FMEA, SPC, 8D), and ERP and MRP systems.
Strong analytical, problem-solving, and communication skills.
Experience in high-mix or low-volume manufacturing environments.....Read more...
We are looking for an Electromechanical Production Engineer to optimise and support manufacturing processes, ensuring efficient production, product quality, and continuous improvement within an electromechanical production environment. This role acts as the key link between Design and Manufacturing, particularly for New Product Introduction (NPI).
Key Responsibilities
Develop, implement, and optimise production processes, work instructions, and test procedures.
Support NPI, running pilot builds, and transitioning products to full-scale manufacturing.
Maintain and troubleshoot production equipment, tooling, and fixtures.
Work with Quality Engineering to define inspection methods, investigate defects, and implement corrective actions.
Lead continuous improvement initiatives using Lean, Six Sigma, and Kaizen methodologies.
Provide day-to-day support and training to production staff.
Requirements
Two or more years of experience in production engineering, process engineering, or manufacturing support.
Experience with electromechanical assemblies (motors, sensors, PCBs, actuators, wiring).
Familiarity with Lean manufacturing, quality tools (FMEA, SPC, 8D), and ERP and MRP systems.
Strong analytical, problem-solving, and communication skills.
Experience in high-mix or low-volume manufacturing environments.....Read more...
Outstanding opportunity for an experienced enterprise software sales professional to drive growth in the global commodity trading technology sector. The commodity trading industry is undergoing a digital transformation, and innovative software platforms are at the heart of this evolution. This Sales Manager position offers a rare chance to shape the commercial success of a cutting-edge ERP and CTRM solution that's democratising enterprise-grade technology for physical commodity traders worldwide. About the Company This technology provider has established itself as a specialist in delivering sophisticated software solutions to the physical commodity trading sector. Their flagship platform combines ERP functionality with comprehensive commodity trading and risk management capabilities, built on a modern cloud-based architecture. The company serves SME and mid-tier trading firms across agriculture, energy, and metals markets, offering them enterprise-class tools that streamline operations from contract management through to financial settlement. With additional solutions covering trade finance and customs compliance, they've built a compelling portfolio that addresses the full spectrum of trading operations. The Role As Sales Manager, you'll take ownership of the commercial engine driving growth for their enterprise software platform. This isn't a desk-bound sales role—you'll be out meeting prospects at industry conferences, traveling to client sites globally, and working directly with company leadership to refine sales strategy. Based at their London Bridge office, you'll combine strategic business development with hands-on deal execution, identifying opportunities across international commodity markets and converting them into long-term partnerships. Your expertise will directly influence product positioning, marketing campaigns, and the company's overall go-to-market approach. Here's what you'll be doing:Generate qualified sales pipeline through targeted prospecting, industry networking, and strategic outreach across global commodity marketsLead complex enterprise sales cycles from initial discovery through contract negotiation, working closely with technical teams to demonstrate platform capabilitiesCollaborate with product development and company directors to align customer requirements with product roadmap and commercial strategyShape marketing initiatives by providing market intelligence, contributing to content development, and influencing event participation strategyRepresent the company as a thought leader at international conferences, trade shows, and industry forums, including speaking engagements where appropriateMaintain expert knowledge of competitive landscape, market trends, and regulatory developments affecting commodity trading technologyHere's what you'll need:Substantial experience in enterprise B2B software sales, ideally within ERP, CTRM, or related trading technology solutionsDeep understanding of physical commodity trading operations across sectors such as agriculture, energy, metals, or soft commoditiesDemonstrated track record of generating new business opportunities and closing six-figure+ software deals with complex buying committeesExceptional communication and presentation abilities, with confidence engaging C-suite executives and operational stakeholdersWillingness to travel extensively for client meetings, industry conferences, and business development activities across international marketsStrategic mindset combined with entrepreneurial drive, comfortable working in a dynamic growth environment where you'll influence commercial directionCollaborative working style with ability to partner effectively across product, marketing, and leadership functionsWork Permissions You must have the right to work in the United Kingdom. Visa sponsorship is not available at this time. What's on offer:Highly competitive base salary £70,000-£100,000 DOE with uncapped commission structureEquity participation allowing you to share in the company's success as it scalesComprehensive private healthcare packageDirect access to company leadership with genuine influence over sales strategy and product directionExposure to leading global commodity trading businesses and premier industry events worldwideOpportunity to establish yourself as a key figure in an emerging technology category within a traditional industryWhy Build Your Career in Enterprise SaaS for Commodity Trading? The commodity trading sector represents a significant opportunity for technology professionals who understand both enterprise software sales and domain-specific challenges. As traditional trading houses embrace digital transformation, demand for sophisticated yet accessible software platforms continues to accelerate. This creates exceptional career prospects for sales professionals who can bridge the gap between complex operational requirements and innovative technology solutions. The sector offers intellectual challenge, global scope, and the satisfaction of helping businesses fundamentally improve their operational efficiency. For ambitious sales leaders, commodity trading technology provides a pathway to substantial earnings, strategic influence, and long-term career development in a market that's only beginning its digital journey. This Sales Manager opportunity is brought to you by The Opportunity Hub UK—connecting enterprise software professionals with career-defining roles in specialist technology sectors.....Read more...
Mechanical InspectorMalton, York YO17Salary: £27,500 to £30,000 per annum dependent on skills and experienceHours: 8:00am – 4:00pm (30-minute lunch)Holidays: 20 days + statutoryFull-time, permanent Role Purpose:Reporting to the QA Manager the Mechanical Inspector is responsible for ensuring that all mechanical components, sub-assemblies, and finished items meet defined engineering, quality, and compliance requirements. The role supports manufacturing continuity, regulatory compliance, and customer quality expectations by carrying out inspections, managing measurement systems, and maintaining accurate quality documentation within the company’s quality management system.Key Responsibilities:Mechanical Inspection and Quality Assurance
Inspect incoming mechanical components against engineering drawings, specifications, and purchase order requirements.Perform in-process and final inspections of mechanical parts and assemblies as required.Identify, document, and raise non-conformances, defects, and quality issues in line with QMS procedures.Support root cause analysis and corrective actions where quality issues arise.
Engineering Drawing and Specification Control
Interpret and work confidently with mechanical engineering drawings, tolerances, and technical specifications.Verify dimensional and functional compliance of components against controlled drawings.Ensure that only current, approved drawings and specifications are used during inspection activities.
Measurement, CMM and Calibration
Carry out dimensional inspection using manual measuring equipment and CMM equipment where applicable.Support the operation, basic programming, or setup of CMM inspection routines as required.Maintain and update the calibrated equipment register, ensuring calibration status is current and traceable.Ensure measuring equipment is used correctly and stored appropriately.
ERP, Documentation and Data Integrity
Record inspection results, goods-in checks, and quality data accurately within the ERP system.Support document control activities, ensuring inspection records, reports, and quality documents are complete, accurate, and retrievable.Maintain clear traceability between inspection records, components, and production or customer orders.
Goods-In and Goods-Out Support
Support Goods-In inspection activities during peak periods to avoid production delays.Assist Goods-Out checks as required to ensure product quality prior to despatch.Liaise with Purchasing, Stores, and Production to resolve quality-related issues efficiently.
Housekeeping, Safety and Compliance
Maintain high standards of housekeeping within inspection and quality areas.Follow all quality, safety, and compliance procedures relevant to the role, including ATEX and customer-specific requirements.Contribute to a culture of quality awareness and continuous improvement.
Key Performance Indicators (KPIs)
Percentage of inspections completed right-first-timeAccuracy and completeness of inspection and quality recordsTimeliness of goods-in inspectionsNumber of quality escapes attributable to inspection errorCalibration compliance (zero overdue instruments)
Skills, Knowledge and ExperienceEssential
Mechanical engineering background or equivalent practical experienceStrong ability to read and interpret mechanical engineering drawingsExperience in mechanical inspection or quality assuranceERP system experience for recording inspection and quality dataMS Office proficiency (Word, Excel, basic data handling)Good attention to detail and methodical working approachAbility to learn quickly in a technical environment
Desirable
CMM machine experience (operation, inspection routines, or reporting)Document control experience within a regulated or certified environmentExperience working within ISO-based quality management systemsExposure to ATEX, industrial, or hazardous-area equipment
Personal Attributes
High level of accuracy and accountabilityCalm and structured approach under pressureClear communicator with engineering and operations teamsProactive problem-solverStrong commitment to quality and continuous improvement
Working Conditions
Workshop and inspection environmentUse of measuring and inspection equipmentPeriods of standing and manual handlingOccasional support outside core inspection duties during busy periods
Interested? Please send your cv by return.PLEASE NOTE; THIS ROLE HAS PREVIOUSLY BEEN ADVERTISED. PLEASE DO NOT APPLY AGAIN AS YOUR DETAILS HAVE ALREADY BEEN CONSIDERED. INDHSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
JOB DESCRIPTION
Legend Brands, an industry leader and long-standing company, combines over 185 years of experience in providing equipment, accessories and chemicals for professional cleaning, facility maintenance, portable environmental control, fire remediation and water damage restoration.
Job Summary
Under general supervision, the Tactical Buyer is responsible procuring raw materials, components, MRO supplies, and services to support production and distribution in a cost-effective manner. This role manages purchase orders, vendor relationships, and ensures the timely flow of goods that meet quality, cost, and delivery standards.
Work Schedule
Monday - Friday - onsite
Supervision Responsibility:
None
Essential Duties
Manage day-to-day transactional buying and related activities.
Efficiently uses the ERP system on a daily basis.
Create POs and manage the procurement of open orders.
Work closely with supplier base to ensure product quality, cost efficiency and on-time delivery.
Identifies cost saving opportunities throughout the supply chain.
Monitor and control material flow to support dynamic business requirements including working with overseas suppliers, freight carriers, customs broker, and other stakeholders in the supply chain.
May be asked to lead and/or participate in cross functional teams with Accounting, Production, Engineering, Warehousing, Sales, etc.
Ensure that procured materials and services meet technical and quality requirements.
May be asked to support with suppliers in the negotiation of contracts, supply agreements, pricing, lead times, issue resolution.
Control price with all suppliers.
Anticipate and report supply chain issues to management.
Prepare purchase analysis and PO detail reports for Legend Brands companies as requested.
Execute objectives and improve against department KPIs.
Perform other related duties as assigned.
Minimum Qualifications
High School Diploma or GED required.
Experience working with chemical and electrical commodities is an added advantage.
The Tactical Buyer demonstrates the following:
ERP/MRP navigation and PO Management.
Basic supplier communication and expediting.
Cost comparison and RFQ execution.
Positive communication with Production, Quality, Planning and Warehouse teams.
Know all applicable processes and procedures and demonstrates proficiency.
Advanced supplier management skills.
Cost reduction projects.
Supply Chain Risk Management (single-source risk mitigation, global sourcing impacts, etc.).
Effectively analyze Total Cost of Ownership data.
Employment Standards
Knowledge of MRP/ERP systems - D365 preferred.
Knowledge of principles and processes for providing customer service.
Skilled in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Understanding of lean manufacturing environment utilizing 5S, Kaizen or Kanban system.
Skill in decision making by considering the relative costs and benefits of potential actions and choosing the most appropriate one.
Applies Total Cost of Ownership techniques to accomplish objectives.
Strong decision-making skills with the ability to balance cost, quality and risk.
Skilled in the use of standard office equipment and software, specifically MS Excel.
Ability to work with Engineering Departments to support product design or changes while ensuring procurement processes are appropriately maintained.
Ability to work successfully as a member of a team.
Ability to communicate effectively in both oral and written form.
Ability to quickly make sense of, combine, and organize information.
Ability to pass a pre-employment background check.
Hiring Range - Tactical Buyer
Between $31 - $38 per hour.
Benefits
Legend Brands offers an excellent benefits package with comprehensive medical, dental, vision, life insurance, disability coverage, leaves of absence, 10 paid holidays, generous paid time off, employer matching 401k PLUS a company-sponsored pension, and more!
Additional Considerations
Legend Brands is an equal opportunity employer that considers all applicants without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
Candidates must be authorized to work for an employer in the U.S., as we are not currently sponsoring or taking over sponsorship of employment Visa's.
All job offers are contingent upon satisfactory pre-employment drug test and background checks.Apply for this ad Online!....Read more...
Mechanical Quality InspectorMalton, York YO17Salary: £27,500 to £30,000 per annum dependent on skills and experienceHours: 8:00am – 4:00pm (30-minute lunch)Holidays: 20 days + statutoryFull-time, permanent Role Purpose:Reporting to the QA Manager the Mechanical Inspector is responsible for ensuring that all mechanical components, sub-assemblies, and finished items meet defined engineering, quality, and compliance requirements. The role supports manufacturing continuity, regulatory compliance, and customer quality expectations by carrying out inspections, managing measurement systems, and maintaining accurate quality documentation within the company’s quality management system.Key Responsibilities:Mechanical Inspection and Quality Assurance
Inspect incoming mechanical components against engineering drawings, specifications, and purchase order requirements.Perform in-process and final inspections of mechanical parts and assemblies as required.Identify, document, and raise non-conformances, defects, and quality issues in line with QMS procedures.Support root cause analysis and corrective actions where quality issues arise.
Engineering Drawing and Specification Control
Interpret and work confidently with mechanical engineering drawings, tolerances, and technical specifications.Verify dimensional and functional compliance of components against controlled drawings.Ensure that only current, approved drawings and specifications are used during inspection activities.
Measurement, CMM and Calibration
Carry out dimensional inspection using manual measuring equipment and CMM equipment where applicable.Support the operation, basic programming, or setup of CMM inspection routines as required.Maintain and update the calibrated equipment register, ensuring calibration status is current and traceable.Ensure measuring equipment is used correctly and stored appropriately.
ERP, Documentation and Data Integrity
Record inspection results, goods-in checks, and quality data accurately within the ERP system.Support document control activities, ensuring inspection records, reports, and quality documents are complete, accurate, and retrievable.Maintain clear traceability between inspection records, components, and production or customer orders.
Goods-In and Goods-Out Support
Support Goods-In inspection activities during peak periods to avoid production delays.Assist Goods-Out checks as required to ensure product quality prior to despatch.Liaise with Purchasing, Stores, and Production to resolve quality-related issues efficiently.
Housekeeping, Safety and Compliance
Maintain high standards of housekeeping within inspection and quality areas.Follow all quality, safety, and compliance procedures relevant to the role, including ATEX and customer-specific requirements.Contribute to a culture of quality awareness and continuous improvement.
Key Performance Indicators (KPIs)
Percentage of inspections completed right-first-timeAccuracy and completeness of inspection and quality recordsTimeliness of goods-in inspectionsNumber of quality escapes attributable to inspection errorCalibration compliance (zero overdue instruments)
Skills, Knowledge and ExperienceEssential
Mechanical engineering background or equivalent practical experienceStrong ability to read and interpret mechanical engineering drawingsExperience in mechanical inspection or quality assuranceERP system experience for recording inspection and quality dataMS Office proficiency (Word, Excel, basic data handling)Good attention to detail and methodical working approachAbility to learn quickly in a technical environment
Desirable
CMM machine experience (operation, inspection routines, or reporting)Document control experience within a regulated or certified environmentExperience working within ISO-based quality management systemsExposure to ATEX, industrial, or hazardous-area equipment
Personal Attributes
High level of accuracy and accountabilityCalm and structured approach under pressureClear communicator with engineering and operations teamsProactive problem-solverStrong commitment to quality and continuous improvement
Working Conditions
Workshop and inspection environmentUse of measuring and inspection equipmentPeriods of standing and manual handlingOccasional support outside core inspection duties during busy periods
Interested? Please send your cv by return.PLEASE NOTE; THIS ROLE HAS PREVIOUSLY BEEN ADVERTISED. PLEASE DO NOT APPLY AGAIN AS YOUR DETAILS HAVE ALREADY BEEN CONSIDERED. INDHSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Are you an experienced Mechanical Development Engineer looking for your next challenge? This is an exciting opportunity to join a growing engineering team and play a key role in developing innovative, high-quality mechanical products from concept through to production.
Looking for a motivated and detail-oriented Mechanical Development Engineer to lead the mechanical design and development of sensor-based products. You will be responsible for delivering cost-effective, manufacturable designs that meet both customer and internal specifications. This role involves full product lifecycle management — from initial concept and prototyping through to documentation, supplier engagement, and supporting production teams.
Key responsibilities for the Mechanical Development Engineer based in Northants:
Lead mechanical design and product development activities, collaborating closely with electronics engineers.
Produce and test prototypes as required.
Create and manage technical documentation including BOMs, drawings, datasheets, FMEAs, technical files, and compliance documents.
Manage projects to agreed timescales, budgets, and specifications.
Maintain technical ownership of designs throughout the lifecycle, supporting production and customer delivery.
Apply design-for-manufacture and cost-control principles without compromising on quality.
Liaise with external suppliers and identify new supply partners when necessary.
Support the design or sourcing of bespoke tooling for assembly processes.
Produce clear assembly instructions for production teams.
Set up parts within ERP systems.
Ensure compliance with ISO requirements and internal processes.
Key skills required for the Mechanical Development Engineer based in Northants:
Degree in Mechanical Engineering, Mechatronics, or a related field.
Extensive experience in a mechanical design or engineering development environment.
Proven track record of delivering products from concept through to market launch.
Experience in prototyping, testing, and validation.
Proficiency with 3D CAD (SolidWorks preferred).
Knowledge of injection moulding, CNC machining, and sheet metal design.
Strong computer literacy (Microsoft Office/365/Teams, ERP systems).
Excellent communication skills, both written and verbal.
Highly self-motivated with the ability to manage multiple projects independently.
Strong attention to detail with a “right first time” approach.
Ability to work at pace and take initiative when faced with design challenges.
Benefits
27.5 days annual leave + bank holidays
Private medical insurance
Bonus scheme
Pension
Death benefit & income protection
The position is for a senior Mechanical Development Engineer who thrives in a fast-paced environment, is confident working independently, and enjoys taking full ownership of mechanical design projects.
APPLY NOW! To apply for the Mechanical Development Engineer based in Northants, please send your CV to mbelmar@redlinegroup.Com, or for more information contact Mike Belmar on 01582 878807 or 07961 158782.....Read more...
JOB DESCRIPTION
Principal Duties and Responsibilities
The responsibilities include the following (other duties may be assigned):
Lead, coach, and develop customer service team members by setting clear performance expectations, establishing goals, conducting performance evaluations, and providing ongoing feedback to drive engagement and productivity.
Foster a positive, collaborative, and accountable team environment that encourages continuous improvement and professional growth.
Ensure team members are effectively trained in customer service best practices, product knowledge, company policies, and internal systems through the development and maintenance of SOPs and training materials.
Act as the primary escalation point for complex customer inquiries and complaints, ensuring timely, professional, and satisfactory resolution.
Analyze customer feedback, service metrics, and operational data to identify trends and implement process improvements that enhance efficiency and customer satisfaction.
Support the organization's transition from a traditional customer service model to a proactive, end-to-end customer experience approach.
Perform system and regression testing related to customer service processes and workflows to ensure system accuracy and functionality.
Coordinate and submit help desk tickets for system or equipment issues impacting team performance and follow through to resolution.
Monitor Microsoft Dynamics 365 (D365) data and system queries to identify errors and implement corrective actions, ensuring order-to-invoice accuracy and operational efficiency.
Collaborate cross-functionally with Sales, Accounts Receivable, Operations, and Distribution teams to ensure a seamless and consistent customer experience.
Qualifications
Experience and Education Required
Minimum of 3-5 years of experience in customer service or customer support roles
At least 2 years of experience in a lead or supervisory role.
Demonstrated experience handling escalated customer issues and resolving complex service challenges.
Experience working with CRM or ERP systems and customer service platforms.
Education and Experience Preferred
Bachelor's degree in Business Administration, Operations Management, or a related field.
5+ years of direct supervisory experience in a customer service or customer experience environment.
Experience in a manufacturing or distribution environment.
Experience with Microsoft Dynamics 365 (D365) or similar ERP systems.
Prior experience leading process improvement initiatives or participating in continuous improvement programs.
Specific Knowledge, Skills, and Abilities Required
Strong understanding of customer service principles, customer experience strategies, and service recovery techniques.
Ability to lead, motivate, and develop a team in a fast-paced environment.
Strong organizational skills with the ability to manage multiple priorities and deadlines.
Proficiency in Microsoft Office (Excel, Word, Outlook) and reporting/analytics tools.
Ability to analyze data, identify trends, and translate insights into actionable improvements.
Ability to collaborate effectively with cross-functional teams, including Sales, Operations, Finance, and Distribution.
Adaptability and willingness to embrace change and support system/process enhancements.
Reasoning Ability
Ability to define problems, collect and interpret data, establish facts, and draw valid conclusions.
Ability to manage complex customer situations by evaluating multiple variables and determining the most appropriate course of action.
Capable of balancing customer needs with business objectives to make sound, timely decisions.
Ability to develop and implement practical solutions to improve processes, efficiency, and customer satisfaction.
Strong critical thinking skills with the ability to anticipate issues and proactively address them.
Certificates, Licenses, and Registrations
None Required
Physical Demands
The physical demands described here are representative of those required to successfully perform the role's essential functions. Reasonable accommodations will be made for individuals with disabilities.
Prolonged periods of sitting at a desk and working on a computer.
Walking through office and manufacturing environments, using appropriate personal protective equipment.
Ability to climb stairs, bend, stoop, and lift or move up to 50 pounds.
Standing, reaching, talking, seeing, hearing, and writing as part of day-to-day activities.
Work Environment
The work environment is representative of those an employee would encounter in a normal office environment position with some exposure in the manufacturing and distribution center environments. This position could travel up to 10% of the year, depending upon business needs.
Key Performance Indicators (KPIs)
Timeliness and effectiveness of issue resolution, including escalation turnaround time.
Volume and trend of customer complaints and successful resolution rates.
Team productivity and service level adherence.
Employee engagement and retention within the customer service team.
Adoption and effectiveness of process improvements and system enhancements.
Data accuracy and quality within CRM/ERP systems. Cross-functional stakeholder satisfaction with customer service support.Apply for this ad Online!....Read more...
