Customer Support Jobs Found 1,534 Jobs, Page 62 of 62 Pages Sort by:
Field Sales Delivery Driver
Field Sales Delivery DriversGourmet QuaysideApply now Sales & Delivery Superstars Wanted – High Earnings & Recurring Revenue! About Us:We don’t mean to brag… but we’re kind of a big deal! Quay-Side is the UK’s largest and longest-running gourmet food home sales and delivery service. For over 25 years, we've been helping our distributors grow their incomes and build thriving businesses. We are growing exponentially – and that’s where you come in! We have:• The expertise – Decades of experience in the industry.• The infrastructure – A well-established and proven system.• The product: High-quality, restaurant-grade food at supermarket prices.• A proven sales system – So your first sales are practically in the bag! We need passionate, self-driven individuals to join our national high-end food sales and delivery team. The Opportunity:• Earning Potential: £70,000+ per year• No cap on commissions + lucrative bonuses• Enjoy recurring revenue every 90 days• Full training provided (on-the-job, in-house & online)• Flexible hours – Work when and where you choose• Massive career growth – From distributor to sales manager and beyond!• Exclusive staff discounts on our premium food range Why You’ll Love This Role:• Uncapped earnings – The harder you work, the more you earn!• Be your own boss – You decide where and when you work.• Meet amazing people – Every day is different.• No hard sell – Our products are easy to demo & sell!• Marketing support – Our team helps keep your customers engaged. What You’ll Be Doing: Morning Kick-Off:• Arrive at your local Quay-Side office for coffee and a team chat.• Enjoy the camaraderie of a high-energy, fun, and motivated team.• Attend training sessions to sharpen your skills. Daily Sales & Deliveries:• Conduct product demos and introduce customers to our gourmet food range.• Close deals and process orders (with a high conversion rate!).• Deliver orders directly to happy customers.• Build relationships and grow your repeat customer base. Finish Time?• You decide! Your schedule is in your hands. What We’re Looking For:• A natural people person who loves talking to customers.• Confident & self-motivated – You thrive in a sales environment.• Previous sales experience is a bonus, but we’ll teach you if you’re new!• Hardworking & reliable – You take charge of your success.• Tech-savvy enough to use a phone, email, and sales software. If you can’t take a screenshot on your iPhone, this isn’t for you! What’s in It for You?• High earnings potential: £5,700/month (£ 70 K+ per year).• Big commissions + volume bonuses + new starter bonus (for the first 6 months).• Career Growth: From sales rep to national trainer to sales manager to national sales manager.• Expansion opportunities: We're adding 12 new offices in the UK and expanding overseas! Next Steps – Apply Now! If you're looking for an opportunity that gives you freedom, high earnings, and career growth, hit APPLY NOW!Are you ready for the time of your life? Job Types: Full-time, PermanentPay: £98.64-£500.00 per day Additional pay:• Bonus scheme• Commission pay Benefits:• Daily earnings • Weekly Bonus Schedule:• Day shift• Weekend availability Experience:• Driving: 2 years (preferred) Licence/Certification:• Driving Licence (required) Work Location: In personReference ID: gourmetFood Click ‘Apply Now’ to forward your details. ....Read more...
Field Sales Delivery Driver
Field Sales Delivery DriversGourmet QuaysideApply now Sales & Delivery Superstars Wanted – High Earnings & Recurring Revenue! About Us:We don’t mean to brag… but we’re kind of a big deal! Quay-Side is the UK’s largest and longest-running gourmet food home sales and delivery service. For over 25 years, we've been helping our distributors grow their incomes and build thriving businesses. We are growing exponentially – and that’s where you come in! We have:• The expertise – Decades of experience in the industry.• The infrastructure – A well-established and proven system.• The product: High-quality, restaurant-grade food at supermarket prices.• A proven sales system – So your first sales are practically in the bag! We need passionate, self-driven individuals to join our national high-end food sales and delivery team. The Opportunity:• Earning Potential: £70,000+ per year• No cap on commissions + lucrative bonuses• Enjoy recurring revenue every 90 days• Full training provided (on-the-job, in-house & online)• Flexible hours – Work when and where you choose• Massive career growth – From distributor to sales manager and beyond!• Exclusive staff discounts on our premium food range Why You’ll Love This Role:• Uncapped earnings – The harder you work, the more you earn!• Be your own boss – You decide where and when you work.• Meet amazing people – Every day is different.• No hard sell – Our products are easy to demo & sell!• Marketing support – Our team helps keep your customers engaged. What You’ll Be Doing: Morning Kick-Off:• Arrive at your local Quay-Side office for coffee and a team chat.• Enjoy the camaraderie of a high-energy, fun, and motivated team.• Attend training sessions to sharpen your skills. Daily Sales & Deliveries:• Conduct product demos and introduce customers to our gourmet food range.• Close deals and process orders (with a high conversion rate!).• Deliver orders directly to happy customers.• Build relationships and grow your repeat customer base. Finish Time?• You decide! Your schedule is in your hands. What We’re Looking For:• A natural people person who loves talking to customers.• Confident & self-motivated – You thrive in a sales environment.• Previous sales experience is a bonus, but we’ll teach you if you’re new!• Hardworking & reliable – You take charge of your success.• Tech-savvy enough to use a phone, email, and sales software. If you can’t take a screenshot on your iPhone, this isn’t for you! What’s in It for You?• High earnings potential: £5,700/month (£ 70 K+ per year).• Big commissions + volume bonuses + new starter bonus (for the first 6 months).• Career Growth: From sales rep to national trainer to sales manager to national sales manager.• Expansion opportunities: We're adding 12 new offices in the UK and expanding overseas! Next Steps – Apply Now! If you're looking for an opportunity that gives you freedom, high earnings, and career growth, hit APPLY NOW!Are you ready for the time of your life? Job Types: Full-time, PermanentPay: £98.64-£500.00 per day Additional pay:• Bonus scheme• Commission pay Benefits:• Daily earnings • Weekly Bonus Schedule:• Day shift• Weekend availability Experience:• Driving: 2 years (preferred) Licence/Certification:• Driving Licence (required) Work Location: In personReference ID: gourmetFood Click ‘Apply Now’ to forward your details. ....Read more...
Bakery Manager
Bakery Manager – New Store Opening in Swindon Full-Time | Permanent | Accredited “Outstanding to Work For” ✨ An exciting new chapter is opening in Swindon! Our client is launching a brand-new bakery, and we’re seeking an experienced and inspiring Bakery Manager to lead the team from the very beginning. This is a unique chance to build a new store, shape a team culture, and create a bakery that truly serves its community. ✅ What You’ll Be Doing Lead, motivate, and support your team to deliver excellent customer service. Recruit, train, and develop colleagues to reach their full potential. Maintain high standards of food quality, safety, and store presentation. Drive sales and performance through effective team management. Craft great coffee ☕ and serve freshly baked products 🍞 with pride. Ensure the bakery is clean, safe, and welcoming. ✅ What We’re Looking For Management experience in hospitality, bakery, café, or food service. Proven ability to inspire and lead teams in a fast-paced environment. Stable employment history (5+ years). Living within commuting distance of Swindon Eligible to work in the UK. Flexibility to work 40 hours per week (5 out of 7 days) with early starts (6:00–6:30am). 📈 What’s In It for You 50% discount on food and drink Up to 33 days’ holiday (including bank holidays) Competitive performance bonus 24/7 GP and mental health support services Healthcare cash plan (optical & dental) Paid day off on your birthday Discounts with top brands Comprehensive training through the Rise and Shine Programme Our Values Keep it Simple Be Yourself Aim Higher ✨ Step into a leadership role where your passion for people and great food can shape Swindon’s newest bakery. 📩 To apply or find out more, contact: Chris Henry 📞 01803 840844 Mego Employment Ltd is acting as an employment agency for this permanent position. ....Read more...
Full Stack AI Engineer
Full Stack AI EngineerLocation: UK remoteType: Full-timeAbout usHandshaik is on a mission to transform how deals get done. Already trusted by leading industry organisations and fuelled by a £1.7m pre-seed raise, we’re building the AI platform of choice for modern dealmakers.We’re a fast-growing start-up where ideas move quickly from concept to product. Our technology spans backend, frontend, data, and AI, giving our team real scope to shape the future of the product and the company itself. If you’re excited by solving complex problems end-to-end, working in a collaborative environment, and having a tangible impact, you’ll feel at home here.The roleAs a Full Stack AI Engineer, you will work within the development team to help shape the technical vision. This is a hands-on role that requires deep technical expertise, entrepreneurial drive, and the ability to create a scalable solution, from prototype to production. You’ll have the opportunity to build the product from the early stages, solving real customer problems, and playing a key role in the company’s journey towards achieving its business milestones.Responsibilities (including but not limited to): Backend APIs (Python/FastAPI): Build reliable, secure services that power AI features and data retrieval at scale.RAG & vector search: Design, implement and iterate retrieval pipelines (chunking, embeddings, hybrid search, ranking, feedback loops). Own pgvector/Vector DB schemas, latency, relevance and cost.LLM integration: Integrate OpenAI/Bedrock models, prompt/response orchestration, tool use, guardrails, and evaluation.Data pipelines: Ingest and transform structured/unstructured data; design efficient schemas (Postgres/NoSQL) to support retrieval and analytics.Frontend (React/Next.js): Ship fast, accessible UIs that expose AI features clearly (search, filters, explanations, citations).Architecture: Evolve a modular, scalable platform (ECS on AWS), with clear boundaries between ingestion, retrieval, reasoning and delivery.Quality & reliability: Testing (unit/integration/evals), CI/CD, observability (tracing/metrics for LLM and retrieval paths), and performance tuning.Collaboration: Work closely with Product and ELT; mentor engineers; contribute to technical strategy and research.Innovation: Research and recommend new tools, frameworks, and approaches for full-stack and AI development. We’re looking for… A passionate individual that’s hardworking and dedicated, with an entrepreneurial/ownership mindset, strong communication skills and a team player5+ years of professional experience in full-stack development.Hands-on experience with RAG systems, vector databases (pgvector/FAISS/Weaviate/ES k-NN), embeddings, and hybrid search (BM25 + vectors).Strong grasp of chunking strategies, metadata, indexing, recall/precision trade-offs, reranking, and evaluation (ground-truth sets, offline/online metrics).Strong proficiency in Python (FastAPI) and React/Next.js.Solid experience with SQL and NoSQL databases (e.g., Postgres, DynamoDB).Experience working with AI/ML models and APIs (LLMs, embeddings, vector search).Strong understanding of data engineering practices (ETL, schema design, performance tuning).Proficiency in cloud environments (AWS preferred) and containerised deployments (Docker, ECS).Strong grasp of secure coding practices and handling of sensitive data.Excellent communication, problem-solving, and leadership skills. Nice to have Rerankers (e.g., cross-encoders), structured retrieval over SQL + vectors, query rewriting/expansion, or lightweight knowledge graphs.LLM/evals tooling (LangChain/LlamaIndex/OpenAI Evals) and feature telemetry for relevance/latency/cost dashboards.Experience in B2B data products or fintech. Get in touch!If this role excites you and you believe you’re a strong fit, we’d love to hear from you. Please submit a short cover note along with your CV. INDLS ....Read more...
Early Years Apprenticeship
College attendance/meeting with training provider and completing assignments on time To attend staff and team meetings and participate in sharing ideas Under supervision provide all aspects of care for children including washing, changing, and feeding To assist with meeting the personal and emotional needs of individual children To provide adult interaction with children in the nursery To attend and complete all training relevant to the role and deemed appropriate by the manager and company To be aware of the nursery's confidentiality policy and all other policies the manager deems appropriate To ensure the provision of a high-quality environment to meet the needs of individual children regardless of any disabilities, family backgrounds or medical history To be aware of the high profile of the nursery and ensure all staff uphold its standards at all times, both within work hours and outside To ensure confidentially of all information received To be involved and attend out of working hours activities, e.g., training, staff meetings, fundraising events etc. To undertake such other duties and responsibilities of an equivalent nature as may be determined from time to time by the Manager or Deputy Manager To promote and safeguard the welfare of children and young people you are responsible for or come into contact with Ensure the learning environment are kept safe and organised for children and staff at all times to avoid trip hazards Be aware, read, understand, and follow policies and procedures and risk assessments relating to your role Support all staff and engage in a good staff team To attend out of working hours activities, e.g., training, monthly staff meetings, parents evening, fundraising events etc. Contribute to good standards of safety, hygiene, and cleanliness in the nursery To undertake such other duties and responsibilities of an equivalent nature, as may be determined by the trainee's supervisor from time-to-time The trainee's duties must at all times be carried out in compliance with the nursery's equal opportunities policy Look upon the nursery as a "whole" where can your help be most utilised, be constantly aware of the needs of children To respect the confidentiality of all information received To ensure the provision of a high-quality environment to meet the needs of all individual children To develop and maintain strong partnerships and communications with parents/carers to facilitate day-to-day caring and early learning needs To be aware of the high profile of the nursery and to uphold its standards at all times To be aware of all emergency and fire evacuation procedures To be aware of sections 7 and 8 of the Health and Safety at Work Act 1974 To understand that, as part of training, you will be required to move to other parts of the nursery To promote and safeguard the welfare of children and young people you are responsible for or come into contact with To demonstrate ability, positive attitude, enthusiasm, motivation, and experience to provide adequate learning opportunities to develop children learning Willingness to undertake ongoing training for professional development The above is not an exhaustive list, and you will be required to carry out other duties as required by the needs of the business.Training: Early Years Educator Level 3 Training will include paediatric first aid qualification Waltham Forest College - 707 Forest Road, Walthamstow, London, E17 4JB 1 day a week On-site in college Training Outcome:Nursery Assistant & Nursery Practitioner. Employer Description:Founded in 2013, Bright Star Day Nursery provides early years care and education to babies, toddlers and children from 3 months to 5 years – all in a safe, engaging and stimulating pre-school setting.Working Hours :Monday to Friday 9am to 5pm, shifts, may work evenings and weekends.Skills: Communication skills,Organisation skills,Customer care skills,Number skills,Team working,Initiative,Patience,Physical fitness ....Read more...
CNC Miller
CNC Miller Location: Hayes, Middlesex Salary: Competitive (negotiable, dependant on experience) Benefits:20days holiday + bank holidays, rising as below:After 2 years’ – 22 days.3 years’ service – 23 days.Service between 5 - 10 years – 24 days.Service between 10 - 15 years – 25 days.Service between 15 - 20 + years – 26 days maximumStatutory Pension (NEST).Free on-site parking.Free tea/coffee.Fresh fruit.PPE supplied.Every 6 months, a company social event. Company Profile A specialist Subcontract Manufacturing/Engineering company specialising in Multi–Axis and CNC machining, serving a variety of sectors including Aerospace, Oil and Gas, Medical just to name a few. A customer focused, quality led, growing company who invest yearly in state-of-the-art machine tools, equipment, and staff development. Job Profile A new and exciting role has just become available for a keen, motivated, confident, and technically experienced individual to join the team and become part of the Machining (CNC Milling) department . With yearly investment from the company owners and a continuous drive for automation/lights-out machining we are looking for someone who can go in and support the Aerospace Lead on taking the department to the next level. If you are looking to take on new challenges and strive to be the best in complex multi-axis machining and are always looking to break the norm of conventional cutting methods and implement new high-speed machining techniques, then we want to hear from you! You will be reporting directly to the Aerospace Lead / Head of Operations. Duties:Program, set and operate 3 axis CNC Machining Centres.Programming and Operating Hurco CNC Mills with Conversational controls, creating programs from engineering drawings.Producing precision machined Aerospace components in batches ranging from 1offs up to 100s off (depending on the customers’ requirements), with sizes for each component being circa 3” to 4”, working to exacting tolerances.Max of 2 weeks on a single job, down to half day job changes.Machining to tight tolerances from general engineering materials to hardened metals.Optimise historical jobs to improve cycle times, reduce hand deburring by increasing accuracy on the CNC machines, and improve component quality.Good housekeeping, ensuring work area is kept cleanEnsure machine maintenance in accordance with relevant checklists.Maintain electronic setup sheets and storing of CNC programs.Keeping an organised and tidy storage system for used cutters (drive culture to use used tools before new tools are ordered)Adhere to company policies, including health & safety, and quality control.Play an active role in Continuous Improvement, suggesting any improvements that could be implemented. Skills & Attributes:Time-served, and ideally apprentice trained in precision engineering.Able to create programs on the machine, reading and interpreting technical / engineering drawings.A methodical and systematic approach to tasks.Good communicator, verbally and written.Keen attention to detail and focused on driving results.CNC Milling (3axis)High-speed machining experience.Machining to tight tolerances with experience of machining various materials.Hurco experience would be an advantage for not essential.Previous experience in a subcontract manufacturing environment (Aerospace background would be ideal). Hours of Work:39hrs per weekMonday to Thursday 7.30am – 4.30pm and Friday 7.30am – 3pmLots of overtime available, paid at x1.25hrs weekdays and x1.5hrs SaturdaysBolt-On Personnel and our clients are equal opportunity employers who seek to recruit and appoint the best available person for a job regardless of marital/civil partnership status, sex, age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. Bolt-On Personnel and our clients apply all relevant Data Protection laws when processing your Personal Data. If you choose to apply to this opportunity and share your CV or other personal information with Bolt-On Personnel, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at Bolt-On Personnel. ....Read more...
Apprentice Site Operative
The responsibilities set out below may be varied from time to time: To be aware of, adhere to and promote the school’s safeguarding procedures To present the school in a positive way in the community To respect the confidential nature of all information acquired in the performance of the job either verbally or in writing To work in a responsible and safe manner, paying attention to all Health and Safety procedures operating within the school Undertake training necessary within the role plus all mandatory training Participate in yearly Performance Management and regular coaching reviews Undertake general repairs and maintenance around the establishment, inside and out, including decorating, repairs on furnishings and buildings Maintain security of the site i.e. opening, closing and alarming of the premises Ensure safe storage of all equipment in line with COSHH requirements Ensure COSHH registers are maintained under site managers guidance Provide a porterage service for deliveries to ensure supplies are correctly handled, appropriately delivered, and secured so as to protect school assets Assist in the setting up / clearing down of rooms required for training, meetings, school events, etc including setting up and ensuring the safety of relevant equipment To assist with the cleaning and organisation at lunchtime including storage of tables and chairs in preparation for use of the hall during the afternoon/evenings To assist Site Manager in regulatory testing/maintenance and cleaning of the hydrotherapy pool as required in order to ensure it is compliant To ensure that any contractors who work on site when the pupils are present, are chaperoned during their time on site to ensure the safety of all Inspecting on a weekly basis and maintaining the grounds for litter and general tidiness Commitment to gaining grounds maintenance experience to help with ground marking of pitches To report all incidents of vandalism, damage and graffiti to site manager Learn to use school’s online maintenance reporting systems Participate n Health & Safety procedures relevant to the job such as: Manual handling Safe use of machinery and/or equipment COSHH First Aid and Hygiene Practice Lone working procedures and responsibility Working at Heights Risk Assessments A full, clean driving licence is desirable for this role Training:Property Maintenance Operative Level 2 Apprenticeship Standard: This apprenticeship is a work based apprenticeship You will have monthly tutor visits and you will be supported by your mentor at the school There is no requirement to attend college Training Outcome: For the right candidate, and on completion of the apprenticeship, there may be the opportunity to take on a full time role within the organisation Employer Description:We moved into our brand new school in February 2017 which has amazing facilities for the pupils/students both in and outdoors. Foreland Fields School caters for around 220 pupils with Profound, Severe and Complex Needs including ASD (Autistic Spectrum Disorder). Foreland Fields is a happy school where we maximise each learning opportunity and celebrate childrens’ successes every step of the way. We strongly believe that all of our pupils have the capacity to learn and are entitled to the opportunity to learn. Through attending our school, all pupils and students have access to a quality education in order to enable them to learn. Our school ethos promotes ‘Aspirational Personalised Learning’. We see children as individuals with differing needs and strengths. Our aim is to extend and support all children and help them to reach their full potential. We have high but realistic expectations and are ambitious for all of our pupils/students. Through our curriculum pathways we tailor the education to individual need, interest and aptitude so as to fulfil every young person’s potential. Foreland Fields School is a Rights Respecting School. The United Nations Convention on the Rights of the Child is at the heart of all our policies and practice. Ofsted rate us as a Good school, but we are not content with that and strive to become Outstanding. We are a friendly, ambitious and inclusive school and work hard to build a positive relationship with each child and their family. We strongly believe in working together with parents and carers and hope you will take advantage of the many opportunities to be involved in school life.Working Hours :Monday - Friday, 9.00am - 3.30pm with 30 minutes break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience,Physical fitness ....Read more...
Product Manager – Screening
Product Manager - ScreeningLocation: Hybrid – 3 days in Wilmslow, with monthly travel to Exeter Salary: Competitive We’re Citation Group. A group of businesses on a mission to make life easier for small and medium-sized companies. We get that running a business is tough. Citation Screening covers two of the UK's leading screening businesses, uCheck and TrustiD. Between them, we work one of the UK’s leading employment screening services, working with tens of thousands of businesses and delivering millions of checks to help them make better recruitment decisions. With our clients in the forefront of our mind whilst developing our growth strategy, we knew it was important to gain some extra firepower. So, in 2022, we teamed up with The Citation Group to allow us to offer a broader set of high-quality products and services, whilst also getting investment in our own technology. In fact, we’ve been able to invest close to £1m to improve our technology since working with them! The role: We are going through an exciting time of growth via consolidation and internationalisation, and want to take our employee screening portfolio to another level. To achieve this, we are looking for a Product Manager who has a genuine passion for product ownership, has an integral role in influencing the product roadmap and will develop our screening products, market offering and platform(s) to differentiate, grow market share and deliver client value. We are looking for an individual who is passionate about demystifying complexity and helping businesses to find solutions to complex challenges. You’ll possess a blend of business and commercial savvy and a desire to deliver, to make the product vision a reality. You must enjoy spending time in the market to understand client and stakeholder problems and find innovative solutions for the broader market. As product manager, you will work in a strategic role, driving tasks through other parts of the business as well as having your own tactical tasks, such as creating communications and other product documentation. You’ll work with the business to define new products, packages, features and content, so you will be able to confidently communicate at all levels. You’ll work with Marketing to define the go-to-market strategy, helping them understand the product positioning, key benefits, and target customer and generally serve as the internal and external evangelist for our screening product. • Understand the local and international screening markets, ever-changing client expectations, legislative needs and screening product/content trends.• Gather market insight from customers, prospects and partners that will shape and define the screening product.• Develop the screening product strategy and roadmap, including new products, packages, content and platform to ensure it meets market needs and remains competitive.• Management of the product life cycle from initial idea, planning, project management, through to delivery. Driving a solution across a development team, a set of business stakeholders and/or external partners• Acting as a product champion, liaising with both internal and external clients to build product propositions and devising go-to-market plans• Provide monthly reports on current progress against strategy/roadmap and contribute to monthly trading meetings.• Be accountable for reporting on Screening content KPIs and Screening platform usage KPIs, such as client logins, number of checks, dormant clients, etc• Liaise closely with the local platform Product Owner and Client Services Teams to help capture future product development requirements based on competitor analysis and client feedback.• Be a key stakeholder in working party and content review sessions.• Manage 3 Product Owners to deliver the agreed roadmap.• Be part of the Leadership team for the screening business.• Work with the Screening MD and group M&A team to establish where M&A can help us deliver our long-term strategy. About you: We are seeking a dynamic and strategic Product Manager with a deep passion for product ownership and a proven ability to drive the development and execution of innovative product strategies. You should be excited by the challenge of transforming complex problems into simple, market-ready solutions that resonate with both internal teams and external clients. You should be data-driven and curious about understanding how customers interact with our business & platform. The ideal candidate will have a strong blend of business and commercial acumen, with a track record of translating product visions into actionable roadmaps that deliver measurable results. You will thrive in a collaborative environment, adept at gathering insights from customers, partners, and competitors to shape product offerings that meet market demands and exceed client expectations. Knowledge of the HR ecosystem or employee background screening would be a significant plus, but is not a requirement for the role. Here’s a taste of the perks we roll out for our extraordinary team members: • 25 Days of Holiday + Bank holidays: • Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! • Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.• Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities. Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements! ....Read more...
Product Manager – Screening
Product Manager - ScreeningLocation: Hybrid – 3 days in Wilmslow, with monthly travel to Exeter Salary: Competitive We’re Citation Group. A group of businesses on a mission to make life easier for small and medium-sized companies. We get that running a business is tough. Citation Screening covers two of the UK's leading screening businesses, uCheck and TrustiD. Between them, we work one of the UK’s leading employment screening services, working with tens of thousands of businesses and delivering millions of checks to help them make better recruitment decisions. With our clients in the forefront of our mind whilst developing our growth strategy, we knew it was important to gain some extra firepower. So, in 2022, we teamed up with The Citation Group to allow us to offer a broader set of high-quality products and services, whilst also getting investment in our own technology. In fact, we’ve been able to invest close to £1m to improve our technology since working with them! The role: We are going through an exciting time of growth via consolidation and internationalisation, and want to take our employee screening portfolio to another level. To achieve this, we are looking for a Product Manager who has a genuine passion for product ownership, has an integral role in influencing the product roadmap and will develop our screening products, market offering and platform(s) to differentiate, grow market share and deliver client value. We are looking for an individual who is passionate about demystifying complexity and helping businesses to find solutions to complex challenges. You’ll possess a blend of business and commercial savvy and a desire to deliver, to make the product vision a reality. You must enjoy spending time in the market to understand client and stakeholder problems and find innovative solutions for the broader market. As product manager, you will work in a strategic role, driving tasks through other parts of the business as well as having your own tactical tasks, such as creating communications and other product documentation. You’ll work with the business to define new products, packages, features and content, so you will be able to confidently communicate at all levels. You’ll work with Marketing to define the go-to-market strategy, helping them understand the product positioning, key benefits, and target customer and generally serve as the internal and external evangelist for our screening product. • Understand the local and international screening markets, ever-changing client expectations, legislative needs and screening product/content trends.• Gather market insight from customers, prospects and partners that will shape and define the screening product.• Develop the screening product strategy and roadmap, including new products, packages, content and platform to ensure it meets market needs and remains competitive.• Management of the product life cycle from initial idea, planning, project management, through to delivery. Driving a solution across a development team, a set of business stakeholders and/or external partners• Acting as a product champion, liaising with both internal and external clients to build product propositions and devising go-to-market plans• Provide monthly reports on current progress against strategy/roadmap and contribute to monthly trading meetings.• Be accountable for reporting on Screening content KPIs and Screening platform usage KPIs, such as client logins, number of checks, dormant clients, etc• Liaise closely with the local platform Product Owner and Client Services Teams to help capture future product development requirements based on competitor analysis and client feedback.• Be a key stakeholder in working party and content review sessions.• Manage 3 Product Owners to deliver the agreed roadmap.• Be part of the Leadership team for the screening business.• Work with the Screening MD and group M&A team to establish where M&A can help us deliver our long-term strategy. About you: We are seeking a dynamic and strategic Product Manager with a deep passion for product ownership and a proven ability to drive the development and execution of innovative product strategies. You should be excited by the challenge of transforming complex problems into simple, market-ready solutions that resonate with both internal teams and external clients. You should be data-driven and curious about understanding how customers interact with our business & platform. The ideal candidate will have a strong blend of business and commercial acumen, with a track record of translating product visions into actionable roadmaps that deliver measurable results. You will thrive in a collaborative environment, adept at gathering insights from customers, partners, and competitors to shape product offerings that meet market demands and exceed client expectations. Knowledge of the HR ecosystem or employee background screening would be a significant plus, but is not a requirement for the role. Here’s a taste of the perks we roll out for our extraordinary team members: • 25 Days of Holiday + Bank holidays: • Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! • Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.• Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities. Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements! ....Read more...