Assistant Restaurant Manager

Start: ASAP

Languages: English, Flemish or French is an added bonus

Want to Join the launch team of an exciting new restaurant in Antwerp!?

I am looking for a vibrant, hands-on Assistant Restaurant Manager who thrives in a dynamic atmosphere. Are you hands on, love a cool and fun vibe where you work in a team that is like your second family?? Apply and let's talk if you love genuine guest engagement, are operational smart, and have a passion for hospitality.

Your Key Responsibilities are:

Customer Experience

Get to know guests’ preferences and expectations to deliver memorable dining experiencesAddress and resolve guest complaints promptly and professionally, ensuring positive outcomesBuild rapport with regular guests and proactively manage VIP or special requests

Operational Procedures

Organize and oversee staff schedules, manage shift changes, and ensure smooth handoversLead pre-shift briefings: update the team on events, promotions, menu changes, and set the tone for serviceConsistently monitor service flow; optimize table turnover and address bottlenecks

Staff Management & Development

Identify staff training and development needs; design and deliver engaging training programsMentor and onboard new staff, guide daily performance, and offer constructive feedbackImplement motivational strategies to retain and energize the teamMaintain a positive, collaborative workplace culture

Equipment & Maintenance

Ensure all restaurant equipment is fully functional; perform basic troubleshooting and escalate issuesOversee regular deep cleaning and maintenance routinesKeep first aid supplies up to date and enforce fire safety practices

Emergency & Safety Procedures

Be well-versed in all emergency and crisis protocolsLead by example on health and safety, hygiene standards, and documentation (HACCP compliance)

Technology & Systems

Manage point-of-sale (POS) and reservation systems confidentlyUse inventory management solutions (e.g., Growzer) to forecast, order, and track stock efficientlyProcess gift card transactions and maintain related logs

Community & Vendor Relations

Cultivate friendly, respectful relationships with suppliers and community partnersOffer personal touches—like a coffee with a delivery driver or genuine conversation with local partners

Active Tasks (Main Focus)

Deliver excellent customer service and address complaintsConduct daily pre-shift briefings and staff supportMentor, train, and assist team members; ensure knowledge of menu and proceduresMonitor food/beverage quality and service standardsEnforce a zero-tolerance policy on drugs/alcohol for a safe workspaceEnsure a clean, inviting, and vibrant environment at all timesCommunicate weekly updates to management (staff progress, client feedback, operational insights)Issue, activate, and track gift cards

What You Bring

Strong leadership and people skills with a positive, team-playing attitudeOperational savvy in hospitality or food & beverage settingsExcellent communication in English; other language skills a plusEnergy, resilience, and a drive to make every day at work fun and memorableAttention to detail, with a hands-on approach to problem-solving and innovationFamiliarity with POS and reservation systems; basic knowledge of inventory and compliance best practices

Please ensure you have full working rights in Belgium as the client will not offer sponsorship at this time.