As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include:
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:
UK National hourly rate £12.21 per hour
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.Training:Customer Service Practitioner Level 2.Training Outcome:Ongoing training and development.
The expected duration of this apprenticeship is 15-months; however, you will join the B&Q family on a permanent contract.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :30 hours per week, on a shift pattern basis, Monday - Sunday 7:00am - 10:00pm, exact shifts to be confirmed.Skills: Communication skills,Organisation skills,Customer care skills,Team working....Read more...
An exciting opportunity has arisen for a Legal Secretary to join a litigation department at a well-established legal firm. This role can be full-time or part-time offering excellent benefits, flexible working options and a competitive salary.
As a Legal Secretary, you will deliver effective administrative assistance to fee earners within the employment and litigation departments.
You will be responsible for:
? Typing of audio dictation, including correspondence and legal documents.
? Management of client files and preparation of court bundles.
? Conducting Anti-Money Laundering (AML) searches and identity verifications.
? Welcoming office visitors and handling general administrative tasks.
? Assisting various departments based on business needs.
What we are looking for:
? Previously worked as a Legal Secretary, Litigation Secretary, Legal Assistant, Legal Administrator or in a similar role.
? Familiarity with legal documentation, client billing, and court bundle preparation.
? Skilled in IT.
? Strong communication and customer service skills.
What's on offer:
? 33 days holiday
? Pension schemes
? Life insurance
? Bonus holidays plus birthday off
? Free parking
? Cycle to work scheme
? High street discounts
? Free eye tests & flu jabs
? Free fruit and refreshments
? Employee assistance programme
? Free wills and discounted legal services
? Work anniversary and big birthday gifts
? Enhanced Maternity and Paternity leave payments
? Buddy schemes to help new employees settle in
? Access to an employer funded further education and training policy
Apply now for this exceptional Legal Secretary opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or ....Read more...
Greeting patients coming into the surgery for appointments
Answer incoming calls, booking appointments and dealing efficiently with general enquiries
Ensuring that all calls are answered promptly, accurately and professionally using Health Navigation skills (full training will be given)
Registering patients
Working closely with and supporting the Doctors and wider healthcare team
Managing an online appointment booking systems
Ensuring security of premises and arranging maintenance of equipment
Training:You will receive specific on-the-job training from the employer in your workplace at Wembury Surgery.
Off-the-job training will be delivered using either weekly classroom sessions delivered at Achievement Training city centre location or you will be work based and will be given time in the working week to study towards the theory element of the programme. You will be working towards the following qualifications:
Level 3 Business Administration Apprenticeship Standard
Apprentices without Level 2 English and maths (A*-C or 9-4 GSCE) will need to achieve this level before the end of their apprenticeship
Training Outcome:Upon completion of your Business Administration apprenticeship and with experience in this sector, you could progress from admin assistant to supervisor or office manager. You could also move into other departments, like IT, payroll, or accounting.Employer Description:Wembury Surgery provides care to Wembury and the surrounding areas. Our friendly team offer a range of NHS healthcare services to our patients.Working Hours :Monday to Friday 9am-5pmSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working....Read more...
Key responsibilities will include:
Assisting with bookkeeping tasks, including data entry and bank reconciliations using Hubdoc and Xero
Helping to ensure data accuracy in preparing VAT returns
Supporting payroll processing
Supporting the team with administrative tasks
Training:Delivery model:
Work-based training with your employer
Day release during term time (approximately 1 day a week for 1 year)
Level 2 Functional Skills in Maths and English (7 days at college for each, if required)
Off the job training will count for at least 6 hours a week of an apprentice’s time at work
Qualifications included:
AAT Level 2 Foundation Certificate in Accounting
AAT Level 3 Advanced Diploma in Accounting
Level 3 Assistant Accountant Apprenticeship
End Point Assessment:
Synoptic examination
Portfolio
Professional discussion
Training Outcome:
As a growing practice, opportunities are expected to open up for the candidate to remain and continue their studies with us - we are looking for someone who is excited about the long-term opportunities.
Employer Description:Nutshell Accounts is a small boutique accounting firm based in Oxfordshire. We are a growing practice offering a personalised service to small and medium sized businesses. We offer outsourced finance services in a friendly and approachable environment.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Analytical skills,Team working,Initiative....Read more...
Mobile Facilities Maintenance Engineer
Field-Based Role Covering North West
Manchester OL12 0NB
Up To £34,000 Starting Salary Per Annum
Company Van, Fuel Card
On-Call Rates, Enhanced Overtime (OTE £45k), Training
Are you an enthusiastic Facilities Maintenance Engineer or handyperson looking for your next challenge, if so then read on
My client holds several key commercial contracts across the UK. They are currently seeking a Facilities Maintenance Engineer to join their team and maintain top-quality service for their clients. This role will cover the North West region, with ideal candidates based in or near Manchester, Rochdale, Bolton, or surrounding areas.
Other job titles could include Facilities Maintenance Engineer, Facilities Engineer, Maintenance Assistant, Mobile FM Engineer, Building Services Engineer, Handyman, Handywoman or Mobile Handyperson.
The Role: Mobile Facilities Maintenance Engineer:
- Travelling to customer sites across the North West and carrying out reactive, planned and preventative maintenance of commercial facilities.
- Ensuring that services and facilities within the site operate effectively, efficiently and safely
- Preparation, implementation and monitoring of weekly, monthly and annual planned preventative maintenance schedules
- Managing own diary and travel logistics
- Carrying out general repairs on anything from leaky pipes and taps to fixing doors and hinges
- Carrying out Painting, decorating and plastering tasks when required.
- Basic electrical fault finding e.g. changing plug sockets, isolating faults or wiring a fuse
- Ensure standards of work are maintained and tasks are completed within the given timescale
Experience Required - Facilities Maintenance Engineer:
- Has a minimum of 2 years of Facilities Maintenance or Handyperson experience
- Holds a plumbing qualification or equivalent hands-on experience (fault finding or repairing plumbing appliances)
- Experience with fabric repairs - carpentry, door locks, wall trims, hanging doors
- Able to work weekends as part of the on-call rota 1 week in 4
- Ability to work under own initiative and plan working routes
- Strong communication skills with clients
- Happy with early starts to drive to customer sites
- Willingness to take any further appropriate training
- Highly motivated
- Full clean driving licence
Package Details - Mobile Facilities Maintenance Engineer:
- £14.50 per hour pay rate - £33,390 per annum
- 45 hours working week Monday - Friday
- Travel time included
- x1.5 paid overtime (OTE £45k)
- Additional £200 on-call payment 1 week in 4
- Company Van and Fuel card
- 28 Days Holiday (inclusive of Statutory Bank Holidays)
- Company Pension Scheme
- Opportunities to obtain further training/qualifications
Interested? To apply for this Facilities Maintenance Engineer/ Mobile Handyperson position, here are your two options:
1. "This is the job for me! When can I start?" - Call 0116 254 5411 now and lets talk through your experience. Ask for Emma Gilmore between 7.30am - 4.30pm.
2. "I think I'm right for this position, but I'm not sure I have enough to get an interview" - Click "apply now" so I can read your CV and let you know - emmag@precisionrecruitment.co.uk
PPDEL
....Read more...
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
UK Notional hourly rate £12.21 per hour
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training:Training schedule has yet to be agreed. Details will be made available at a later date.Training Outcome:Ongoing training and development.
The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :18.75 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-10:00pm, exact shifts to be confirmed.Skills: Communication skills,Organisation skills,Customer care skills,Team working....Read more...
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include:
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:
UK Notional hourly rate £12.21 per hour
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.Training:Customer Service Practitioner Level 2.Training Outcome:Ongoing training and development.
The expected duration of this apprenticeship is 15-18-months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :20 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-10:00pm, exact shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Team working....Read more...
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include:
Understanding our traders:
Identify the key difference between trade and retail customers and engage with them accordingly
Take ownership of my Trade Point members, understand their needs, and always do the best for them
Through conversation and ownership, understand their business needs
Take ownership of delivering the four priorities daily (Service, Member, Tools, Set up)
Marketing consent:
Clearly understand the benefits for my Trade Point members to give marketing consent
Confidence in explaining the benefits and gaining consent from my members
Recruitment:
Understand the recruitment for new members to join Trade Point and implement these during recruitment
Confidence in approaching and discussing the Trade Point proposition with any new potential member
Set Up:
Create a clear, tidy and simple shopping journey for my members
Consistently operate to the current trading and POS plan
Service:
Serve my Trade Point members in a friendly manner ensuring they leave with what they need for the day
Engage in conversation whenever possible to drive stronger relationship and understand my member’s needs
Understand future and current jobs, to ensure you can recommend the best products and services to assist them
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:
UK National hourly rate £12.21 per hour (plus an extra £0.54 per hour, store specific location allowance)
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.Training:Customer Service Practitioner Level 2.Training Outcome:Ongoing training and development.
The expected duration of this apprenticeship is 15-months; however, you will join the B&Q family on a permanent contract.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :30 hours per week, on a shift pattern basis, Monday - Sunday 7:00am - 10:00pm, exact shifts to be confirmed.Skills: Communication skills,Organisation skills,Customer care skills,Team working....Read more...
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include -
Understanding our traders;- Identify the key difference between trade and retail customers and engage with them accordingly - Take ownership of my TradePoint members, understand their needs, and always do the best for them - Through conversation and ownership, I understand their business needs - Take ownership of delivering the four priorities daily (Service, Member, Tools, Set up)
Marketing consent -- Clearly understand the benefits for my TradePoint members to give marketing consent - Confidence in explaining the benefits and gaining consent from my members
Recruitment – - Understand the recruiments for new members to join TradePoint and implement these during recruitment - Confidence in approaching and discussing the TradePoint proposition with any new potential member
Set Up – - Create a clear, tidy and simple shopping journey for my members- Consistently operate to the current trading and POS plan
Service – - Serve my TradePoint members in a friendly manner ensuring they leave with what they need for the day- Engage in conversation whenever possible to drive stronger relationship and understand my member’s needs - Understand future and current jobs, to ensure I can recommend the best products and services to assist them
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;- UK Notional hourly rate £12.21 per hour (plus an extra £0.54 per hour, store specific location allowance)- An award-winning pension scheme - ShareSave options - 6.6 weeks holiday - Employee Assistant Programme - Shopping discounts - Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training Outcome:Ongoing training and development.
The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :36.75 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-10:00pm, exact shifts to be confirmed.Skills: Communication skills,Organisation skills,Customer care skills,Team working....Read more...
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include -
Understanding our traders;- Identify the key difference between trade and retail customers and engage with them accordingly - Take ownership of my TradePoint members, understand their needs, and always do the best for them - Through conversation and ownership, I understand their business needs - Take ownership of delivering the four priorities daily (Service, Member, Tools, Set up)
Marketing consent -- Clearly understand the benefits for my TradePoint members to give marketing consent - Confidence in explaining the benefits and gaining consent from my members
Recruitment – - Understand the recruiments for new members to join TradePoint and implement these during recruitment - Confidence in approaching and discussing the TradePoint proposition with any new potential member
Set Up – - Create a clear, tidy and simple shopping journey for my members- Consistently operate to the current trading and POS plan
Service – - Serve my TradePoint members in a friendly manner ensuring they leave with what they need for the day- Engage in conversation whenever possible to drive stronger relationship and understand my member’s needs - Understand future and current jobs, to ensure I can recommend the best products and services to assist them
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;- UK Notional hourly rate £12.21 per hour (plus an extra £0.54 per hour, store specific location allowance)- An award-winning pension scheme - ShareSave options - 6.6 weeks holiday - Employee Assistant Programme - Shopping discounts - Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training Outcome:Ongoing training and development.
The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :16 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-10:00pm, exact shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working....Read more...
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include:
Understanding our traders- Identify the key difference between trade and retail customers and engage with them accordingly - Take ownership of my TradePoint members, understand their needs, and always do the best for them - Through conversation and ownership, I understand their business needs - Take ownership of delivering the four priorities daily (Service, Member, Tools, Set up)
Marketing consent- Clearly understand the benefits for my TradePoint members to give marketing consent - Confidence in explaining the benefits and gaining consent from my members
Recruitment- Understand the recruiments for new members to join TradePoint and implement these during recruitment - Confidence in approaching and discussing the TradePoint proposition with any new potential member
Set Up- Create a clear, tidy and simple shopping journey for my members- Consistently operate to the current trading and POS plan
Service- Serve my TradePoint members in a friendly manner ensuring they leave with what they need for the day- Engage in conversation whenever possible to drive stronger relationship and understand my member’s needs - Understand future and current jobs, to ensure I can recommend the best products and services to assist them
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
- UK Notional hourly rate £12.21 per hour (plus an extra £0.54 per hour, store specific location allowance)- An award-winning pension scheme - ShareSave options - 6.6 weeks holiday - Employee Assistant Programme - Shopping discounts - Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.Training Outcome:Ongoing training and development.
The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :22.5 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-10:00pm, exact shifts to be confirmed.Skills: Communication skills,Attention to detail,Customer care skills,Team working....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include -
Understanding our traders;
- Identify the key difference between trade and retail customers and engage with them accordingly
- Take ownership of my TradePoint members, understand their needs, and always do the best for them
- Through conversation and ownership, I understand their business needs
- Take ownership of delivering the four priorities daily (Service, Member, Tools, Set up)
Marketing consent -
- Clearly understand the benefits for my TradePoint members to give marketing consent
- Confidence in explaining the benefits and gaining consent from my members
Recruitment -
- Understand the recruiments for new members to join TradePoint and implement these during recruitment
- Confidence in approaching and discussing the TradePoint proposition with any new potential member
Set Up -
- Create a clear, tidy and simple shopping journey for my members
- Consistently operate to the current trading and POS plan
Service -
- Serve my TradePoint members in a friendly manner ensuring they leave with what they need for the day
- Engage in conversation whenever possible to drive stronger relationship and understand my member's needs
- Understand future and current jobs, to ensure I can recommend the best products and services to assist them
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
- UK Notional hourly rate £12.21 per hour (plus an extra £0.54 per hour, store specific location allowance)
- An award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Employee Assistant Programme
- Shopping discounts
- Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training:Customer Service Practitioner Apprenticeship L2 including Functional Skills in maths and English if required.Training Outcome:Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :23.75 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-10:00pm, exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include:
Understanding our traders;
Identify the key difference between trade and retail customers and engage with them accordingly
Take ownership of my TradePoint members, understand their needs, and always do the best for them
Through conversation and ownership, I understand their business needs
Take ownership of delivering the four priorities daily (Service, Member, Tools, Set up)
Marketing consent
Clearly understand the benefits for my TradePoint members to give marketing consent
Confidence in explaining the benefits and gaining consent from my members
Recruitment
Understand the recruitment for new members to join TradePoint and implement these during recruitment
Confidence in approaching and discussing the TradePoint proposition with any new potential member
Set Up
Create a clear, tidy and simple shopping journey for my members
Consistently operate to the current trading and POS plan
Service
Serve my TradePoint members in a friendly manner ensuring they leave with what they need for the day
Engage in conversation whenever possible to drive stronger relationship and understand my member's needs
Understand future and current jobs, to ensure I can recommend the best products and services to assist them
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
UK Notional hourly rate £12.21 per hour
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.Training:Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English.Training Outcome:Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :16 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-10:00pm, exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
This apprenticeship position is ideal for those looking to obtain a role in animal care. Their unique business and varied number of services creates a very special opportunity to gain a lot of experience in different environments.
General day to day duties such as:
Exercising and providing enrichment to the dogs in our care.
Keeping the facilities clean and tidy to a high standard.
Aiding in the training and development of new and existing dogs in our care.
Basic maintenance & gardening of the premises.
Clear and concise incident reporting to stay on top of any abnormal or unwanted behaviours from our guests.
To understand and follow our health and safety policy, handbook and all guidance given by the owner and his team.
To aid in the smooth running of our grooming parlour, training (solo & group classes) & our pet food shop.
To work consistently and in all weathers all year round in a mainly outdoor environment.
Training:You will be working towards the Level 2 Animal Care and Welfare Assistant appretniceship with the employer and supported by Haddon Training.
Also, if required, Haddon Training will support you in gaining passes in maths and/or English with Functional Skills.Training Outcome:All 5 of their current employees were once apprentices, with some having been with them for 5+ years. Stablecroft believe the apprentice route is an excellent foot in the door of this industry, and they would like to offer successful and deserving apprentices with further employment. However, this is not guaranteed. For the right candidate, there could be the opportunity to progress to the Level 3 Animal Management apprenticeship.Employer Description:We are a family run business with animal welfare and enrichment at the core of all the services we provide. Initially offering just day care, we’ve grown organically over the years to be able to provide boarding, training, grooming & we’ve now opened a raw food shop.Working Hours :During this apprenticeship, you will be contracted to 35 hours per week, working 5 days out of 7. This will either be Monday to Friday or Tuesday to Saturday.Skills: Communication skills,Organisation skills,Customer care skills,Team working,Initiative,Patience,Physical fitness....Read more...
Seetec are recruiting for 3 Customer Service Practitioner Level 2 apprentices to join their team in Exeter. The successful candidates will be the first point of contact with a potential Restart programme participant, ensuring that all participants have a highly engaged & positive experience in moving from Pre-Referral stage to Programme Start.
Duties to include:
Promote the Restart programme positively to ensure potential participants have full understanding of the programme and its benefit to them
Complete the pre-referral process (warm handover meeting) including checking suitability for the programme and liaise with Job Centre staff for referral sign-off
Achieve personal performance targets (Key Performance Indicators), including referral to programme start ratios and customer satisfaction measures
Maintain updated knowledge on all of Restart’s specific services in order to provide the best possible service to participants
Handling inbound calls relating to warm handovers & general enquiries from our participant’s and Work Coaches.
Obtain necessary information from participants to follow prescribed process and a bespoke participant journey, documenting important information for future reference
To facilitate the smooth transition from ’warm handover’ stage to referral and subsequently starting on programme.
Collect and record feedback and information and share with appropriate departments and team members
Build a rapport with all contact points, ensuring the best possible experience, even with challenging customer conversations
Ensures best practice is adhered to and championed
Work flexibly to meet the needs of the project
Accountable for own professional development and undertake necessary training as identified in the Performance Review process. Actively participate in, and promote Prevent and the safeguarding of children, young people and vulnerable adults
To handle personal data in accordance with the organisation's data protection policy
Adhere to the company’s policies and procedures always, including Safeguarding, Equal Opportunities, Quality, Health and Safety and IT
Training:On the job training delivered by the employer.
Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3.
Allocation of an apprenticeship delivery coach who will carry out regular training.
Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and developIdentify, track and support 6 hours off the job training activitiesQuarterly formal progress review meetings, identifying learning achievements and next steps.Training Outcome:An apprentice Customer Support Advisor could look at opportunities to progress into a Site coordinator or Assistant Employment Advisor position and then eventually progress into an Employment Advisor position.Employer Description:Seetec is an employee-owned company delivering services - across the employment, skills and rehabilitation sectors – that unlock people’s social and economic potential by helping them into work, develop new skills or turn away from crime.
Changing people’s lives for the better in the businesses and communities we serve is the driving force behind our services and the motivation for our exceptional delivery standards.
We have significantly grown and evolved from our original not for profit roots in 1984, but throughout our history our commitment to delivering social value has remained at the heart of our culture. Our colleagues – across offices in the UK and Ireland – are dedicated to improving the lives of thousands of people every year by identifying and delivering the support they need to be more skilled, productive and prosperous.
Our foundation is the strength of our people and their expertise, insight and determination to change the lives of those they support. It was therefore a logical step at the beginning of 2020 to put our future in the hands of our colleagues and become majority employee owned. We are now one of the largest employee-owned businesses in the UK where every employee is a stakeholder in our collective success.
We are a Disability Confident Leader and B-Corp certified, which means we meet rigorous standards on transparency and delivering social value in the places where we work. Seetec holds Investors in People and Investors in Wellbeing Gold status.
With people at the heart of every one of our services, we are driven by our overarching aim to empower lives and improve communities. Our commitment to providing effective and innovative service delivery enables us to have a positive impact on people’s lives and improve communities.Working Hours :Monday to Thursday, 8.30am - 5.00pm.
Friday, 8.30am - 4.30pm.
1 hour unpaid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Willingness to learn,Ability to work to deadlines,Professional & Confident....Read more...
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include -
Understanding our traders;- Identify the key difference between trade and retail customers and engage with them accordingly - Take ownership of my TradePoint members, understand their needs, and always do the best for them - Through conversation and ownership, I understand their business needs - Take ownership of delivering the four priorities daily (Service, Member, Tools, Set up)
Marketing consent -- Clearly understand the benefits for my TradePoint members to give marketing consent - Confidence in explaining the benefits and gaining consent from my members
Recruitment – - Understand the recruitments for new members to join TradePoint and implement these during recruitment - Confidence in approaching and discussing the TradePoint proposition with any new potential member
Set Up – - Create a clear, tidy and simple shopping journey for my members- Consistently operate to the current trading and POS plan
Service – - Serve my TradePoint members in a friendly manner ensuring they leave with what they need for the day- Engage in conversation whenever possible to drive stronger relationship and understand my member’s needs - Understand future and current jobs, to ensure I can recommend the best products and services to assist them
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;- UK Notional hourly rate £12.21 per hour- An award-winning pension scheme - ShareSave options - 6.6 weeks holiday - Employee Assistant Programme - Shopping discounts - Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training Outcome:Ongoing training and development.
The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :16 hours per week, on a shift pattern basis, between Monday-Sunday, 7:00am-10:00pm, exact days and shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Team working....Read more...
Independent Retail Stock Count Assistant
Salary: £12.89 per hour inclusive of holiday pay (£11.50 per hour + £1.39 holiday pay)
Location: Rosyth
*Access to wages from 3 days after shift completion*Immediate Start*Holiday Pay*
Retail & Asset Solutions are currently seeking motivated, professional and flexible individuals to complete stock counts for well-known retailers, on a casual contract-basis across the UK. As an Independent Retail Stock Count Assistant, you will be required to drive independently to each shift.
The Company
We are a leading provider of Retail stocktaking, merchandising and supply chain management services.
With over 3500 employees throughout the UK, we provide a hardworking and rewarding workplace with many progression opportunities.
The Role
We are looking for Retail stock counters to add to our already successful team.
Work will be carried out on different Retail customer sites and stores and travel will vary on a shift-by-shift basis.
You will be responsible for ensuring stock is counted quickly and accurately using a handheld scanner.
Being able to stand for prolonged periods of time is needed for the role and access equipment may have to be used on occasion to reach high stock
Key Skills/ Experience Required
Due to the nature of our work, you must be able to work unsociable hours including early mornings and during the night when required. As a result, we can only accept applicants 18 years and over
You must have a full Driving License.
You must have a ‘can do’ attitude and be able to work long shifts where required on large counts.
With our innovative business, the technology changes and therefore being a quick learner is a key skill required.
Any experience of handling stock is an advantage but not a necessity.
The Package/ Benefits
Colleagues will be offered a benefit called Wagestream, which enables colleagues to track, save and access up to 50% of their wages prior to pay day. Wagestream also offers financial advice, all contributing to the financial wellbeing of RAS colleagues
Progression Opportunities
Generous Holiday Pay
Pension Contribution
Retail & Asset Solutions are hiring NOW with immediate starts available.
If you think you are suitable for this position and you want to find out more, please apply today!
This role is being handled by Retail & Asset Solutions (RAS). To discuss this vacancy or any other great positions we have please call us on 01689 879444 for a confidential chat about working for our business.
By applying to this role, you are consenting to Retail & Asset Solutions to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data then please contact us at applications@retailassetsolutions.com and we will respond to your query as soon as possible.....Read more...
Retail Stock Count Assistant
Salary: £12.94 per hour inclusive of holiday pay (£11.55 per hour + £1.39 holiday pay)
Location: Eastbourne
*Access to wages from 3 days after shift completion*Free Transport*Immediate Start*Holiday Pay*
Retail Asset Solutions are looking to take on Retail Stock Count Assistant to join our already existing minibus teams.
The Company
We are a leading provider of Retail stocktaking, merchandising and supply chain management services.
With over 3500 employees throughout the UK, we provide a hardworking and rewarding workplace with many progression opportunities.
The Role
We are looking for Retail stock counters to add to our already successful team.
Work will be carried out on different Retail customer sites and stores and travel will vary on a shift-by-shift basis. All travel is provided on the minibus.
You will be responsible for ensuring stock is counted quickly and accurately using a handheld scanner.
Being able to stand for prolonged periods of time is needed for the role and access equipment may have to be used on occasion to reach high stock
Typical working week will consist of 3-4 x 8-12hr shifts
Key Skills/ Experience Required
Due to the nature of our work, you must be able to work unsociable hours including early mornings and during the night when required. As a result, we can only accept applicants 18 years and over
You must have a ‘can do’ attitude and be able to work long shifts where required on large counts.
With our innovative business, the technology changes and therefore being a quick learner is a key skill required.
Any experience of handling stock is an advantage but not a necessity.
The Package/ Benefits
Colleagues will be offered a benefit called Wagestream, which enables colleagues to track, save and access up to 50% of their wages prior to pay day. Wagestream also offers financial advice, all contributing to the financial wellbeing of RAS colleagues
Free Transport
Progression Opportunities
Generous Holiday Pay
Pension Contribution
Retail & Asset Solutions are hiring NOW with immediate starts available.
If you think you are suitable for this position and you want to find out more, please apply today!
This role is being handled by Retail & Asset Solutions (RAS). To discuss this vacancy or any other great positions we have please call us on 01689 879444 for a confidential chat about working for our business.
By applying to this role, you are consenting to Retail & Asset Solutions to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data then please contact us at applications@retailassetsolutions.com and we will respond to your query as soon as possible.....Read more...
Main Duties to Include:
Alongside the Lead Support Worker, identify and initiate new opportunities and activities for the individual users and alongside team members and other agencies develop individual programmes i.e. Person centred plans (ELPs, PATH, MAP) which are planned and recorded in line with company policy.
To enable the user to participate in all activities by providing appropriate support
Ensure the dignity and respect of service users are maintained while providing personal care and lunchtime support to both male and female service users
To work alongside the Lead Support Worker to ensure the sessions and activities are safe
To ensure the sessions and activities are sensitive to cultural traditions and values
Alongside the Lead Support Worker develop close working relations with all persons involved e.g. Families, Social Workers, and Therapists, so that the needs of the individual are met effectively
To work as a member of a team in the Project and the Organisation
To be responsible, alongside other RGLL staff, for the proper use of equipment/materials and informing the Lead Support Worker or other Staff members of any potential risks and faults
To maintain User and the Organisation's confidentiality at all times
To work alongside the Lead Support Worker to work on the implementation, maintenance and evaluation of each individual Essential Lifestyle Plan and Health Action Plan as relevant
To work in accordance with RGLL’s Equal Opportunities Policy
To work in accordance with RGLL’s Health and Safety Policy
To support the Aims and Objectives of RGLL
When on passenger assistant duties, assist drivers with service users in and out of vehicles
To be responsible for observing service users when on passenger assistant duties
Training:
Level 2 Adult Care Worker Apprenticeship Standard
Apprenticeship learning takes place in the workplace
Functional Skills in maths and English, if required
Training Outcome:
Once qualified, progression is offered to the correct candidate
Employer Description:New Visions is a one of Gateway’s five-day services for adults 18+, we are based at harper square in Shaw, Oldham. New Visions is 4.3 miles from our main Gateway base in Rochdale and is easy to access via road or tram (Map). The Shaw tram stop is only 2 minutes from the day service and can be seen from the outside space of our building. The trams run every 10 minutes, which means it is very handy for accessing outdoor activities and socialising, which is great during the spring and summer months, making the most of the warm weather. Gateway took over management of the New Visions service in May 2017 from the Together Trust. Together trust felt they were unable to manage the service properly and efficiently due to their head office being based in Stockport.Working Hours :Monday - Friday, between 8.00am and 5.00pm. Shifts are to be confirmed.
Please note these shifts could change and involve working weekends on a rota basis.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Non judgemental,Patience....Read more...
Duties will include, but will not be limited to:
Answering incoming phone calls
Communicating with clients and Advocates
Filing
Supporting all aspects of Legal Admin
Sending emails
Preparing court documents
Training:The successful candidate will work towards achieving their Apprenticeship Standard in Business Administrator Level 3.
A dedicated work-based trainer will be assigned to the candidate to provide them with support and guidance throughout the course. This is a predominately work-based programme with College attendance required once a month. Most learning will take place at the candidate's place of employment/College and within their contracted working hours. If required, you will also complete Functional Skills training in English and maths.
Course outline:
https://www.instituteforapprenticeships.org/apprenticeship-standards/business-administrator-v1-0Training Outcome:A permanent position may be available for the right candidate upon successful completion of the Apprenticeship. Progression into Litigation Assistant. Employer Description:ELMS Legal Ltd is a highly experienced county court advocacy, litigation and debt recovery law firm based in Sleaford, Lincolnshire that specialises in many niche areas such as parking law. We are lawyers who have extensive experience in the specialist sectors we operate in, providing a range of services to both commercial and private clients. We are committed to providing a high-quality service to our clients by fully understanding their needs and assisting in every way that we can by utilising our extensive experience. Our team delivers practical legal support in a cost-effective, efficient and responsive manner, according to our clients’ specific requirements. It is our goal to help our clients prevent problems from arising, but if they do, we work with them to find practical solutions.Working Hours :Monday to Friday 09:00 - 18:00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
An exciting opportunity has arisen for a Legal Secretary to join a litigation department at a well-established legal firm. This role can be full-time or part-time offering excellent benefits, flexible working options and a competitive salary.
As a Legal Secretary, you will deliver effective administrative assistance to fee earners within the employment and litigation departments.
You will be responsible for:
* Typing of audio dictation, including correspondence and legal documents.
* Management of client files and preparation of court bundles.
* Conducting Anti-Money Laundering (AML) searches and identity verifications.
* Welcoming office visitors and handling general administrative tasks.
* Assisting various departments based on business needs.
What we are looking for:
* Previously worked as a Legal Secretary, Litigation Secretary, Legal Assistant, Legal Administrator or in a similar role.
* Familiarity with legal documentation, client billing, and court bundle preparation.
* Skilled in IT.
* Strong communication and customer service skills.
What's on offer:
* 33 days holiday
* Pension schemes
* Life insurance
* Bonus holidays plus birthday off
* Free parking
* Cycle to work scheme
* High street discounts
* Free eye tests & flu jabs
* Free fruit and refreshments
* Employee assistance programme
* Free wills and discounted legal services
* Work anniversary and big birthday gifts
* Enhanced Maternity and Paternity leave payments
* Buddy schemes to help new employees settle in
* Access to an employer funded further education and training policy
Apply now for this exceptional Legal Secretary opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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This role will undertake the following, with training and full support:
Basic data entry into the Trust software
Raising purchase orders and sales invoices on behalf of the Trust
Inputting and balancing credit card expenditure
Other associated day to day operations in relation to both the sales & purchase ledgers such as routine debt collection
Basic cover for the Finance Assistant once established in the role.
Training:Training will take place with Train Together Ltd via a blended delivery model at the workplace.Training Outcome:Schools within Sidney Stringer Multi Academy Trust believe in the development of both our children and staff. This position offers individuals the:
opportunity the shape the future of the financial support schools receive within the Trust
guarantee of working in a fast paced and exciting environment
chance to develop skills and knowledge in a growing organisation
opportunity to take on more challenging responsibilities
option of flexible working patterns
potential for career developmeent
possibility for additional financial qualifications
Employer Description:About the employer (include Website)
Has your company won any awards, if so please state. Sidney Stringer Academy Multi Academy Trust consists of five schools led by Sidney Stringer Academy.
The schools are Radford Primary Academy, Ernesford Grange Community Academy, Riverbank Academy (Special School), Sidney Stringer Academy and Sidney Stringer Primary Free School.
There are several cross MAT roles including Finance, Facilities Management, IT, Human Resources and Teaching and Learning. As the Trust develops we are exploring the opportunities of creating more shared posts and services across the schools so that we can benefit from economies of scale.Working Hours :Monday to Friday (hours negotiable)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Team working....Read more...
The successful candidate will be a part of a small but passionate team, working in the Business Support Team at Equal Lives. Our mission is to remove disabling barriers and empower disabled people to live independent lives full of choice and control.
Our Business Support team encompasses all of the central functions that enable our services to support local disabled people as much as possible. We’re responsible for HR, marketing, fundraising and strategic direction.
Duties of the role include:
Keep HR software up to date ensuring documentation is appropriately stored and reviewed
Support the management team with minutes in HR related meetings
Provide consistent documentation templates and letters for staff relating to HR matters
Support managers with HR queries
Advertise, shortlist, interview and prepare induction timetables for recruitment
Work closely with the Business Support Team to ensure policies and procedures are being followed, and new P&P are created when required
Review P&P on a regular basis and make recommendations for managers on suggested changes
Create training guides for use during induction, working closely with the Business Support Officer
Provide basic HR advice and guidance to the management team in line with best practice
Work closely with the Business Manager to ensure the management team’s strategic plans can be implemented with minimal HR issues
Any other reasonable tasks as required by the organisation
Training:
The apprentice will be working towards the HR Support Level 3 Apprenticeship Standard
This apprenticeship is supported by the CIPD Level 3 Foundation Certificate in People Practice
Monthly classroom attendance at Colchester Institute (Colchester Campus)
Training Outcome:We will aim to make the HR Assistant position a permanent position after the apprenticeship, however there will often be other opportunities within the organisation for progression.Employer Description:We are Equal Lives. A disability rights organisation based in Norfolk and Suffolk. We exist to support people of any age who face disabling barriers and we are dedicated to making their voices heard. We are a user led organisation (ULO), meaning we are led by people who access care and support services themselves - with a strong majority of our board identifying as disabled.Working Hours :Monday to Friday, 8:30am - 4:30pm, with a 30 minute lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Non judgemental,Patience,Passion for learning,Wants to make a difference....Read more...
JOB OUTLINE:- To provide an efficient and accurate service to the Finance department. Working in a busy team to ensure all client account managers are fully supported.
Tasks
Debt Chasing
Monitoring email accounts and responding to queries – daily
Loading & Sending sales invoices
Taking Payment on credit cards
Liaise with client account managers.
Maintain email contacts.
Maintain Product price list.
Match Courier Shipments
Full training will be given in order to complete the above duties. You’ll receive ongoing support and guidance to help complete your aat studies.Training:AAT Level 3 Assistant Accountant, which includes:
You'll have four Level 3 AAT exams including advanced bookkeeping, Final Accounts Preparation, and more
Modules covering Skills, Knowledge, and Behaviours in Finance
You'll have a personal tutor to guide you through your training
You will attend 1:1 sessions with your tutor every 2/3 weeks
End Point Assessment (online)
Occasional group classes with other learners
Access to MyAAT for learning material
AAT Level 3 Diploma in Accounting
www.boomtrainingltd.co.uk/coursesTraining Outcome:If the apprentice successfully completes their apprenticeship, there will be the potential to grow within the business into a permanent role.Employer Description:DSNM was founded in 2000 with the aim of providing the world’s best bespoke navigational management service to superyachts.
Our vision is to be the supplier of choice for tailor made navigational solutions to the superyacht industry. Our mission is to offer the highest level of customer care, products and services. We constantly work to adapt to the ever-changing industry to provide all clients with a reliable, trustworthy one-stop service.
Our principles are to maintain integrity, respect and focus on results.
Our bespoke software, Compass, is the only navigation management software in the world to win the internationally recognised Queens Award for Enterprise: Innovation in 2022.Working Hours :9am – 5pm, Monday to FridaySkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working....Read more...
Project Administration Coordinator
Telecommunications Order Management
UK wide – work from home – full remote working
@mecscomms is recruiting for a home based, contract project coordinator. This office support administrator role will work for a Global IT, Technology, Cloud, Telecoms Carrier & Network service provider. The administrator will be responsible for office support, administration, project coordination & the scheduling of technical engineering resource. We will consider applicants from a wide range of backgrounds including those with retail, customer services, office administration and similar commercial experience or entry level / junior / school and college leavers.
Position: Change Request Administrator, Project Coordination, Project Administrator, Resource Scheduling, Office Support
Location: UK wide– work from home – fully remote working, home based
Hours: Monday – Friday (09.00 - 17.30)
Start date: ASAP
Duration: 24 months+ temporary contract
Rate: £15 per hour, gross umbrella pay rate, inside IR35
Security Clearance: Individuals must consent & be eligible to achieve BPSS (Basic Check) & SC level Security Clearance checks
Environment: Global IT, Technology, Cloud, Infrastructure, Telco, Telecom, Carrier, Internet, ISP, Service Provider, Operator, BT Openreach, BT ECO, Provisioning Administrator, Co-ordinator, Data Entry, Office Support, Order Management Executive, Co-ordinator, Project Assistant, Administration, Admin Clerk, Administrative Officer, KPI, SLA, Tracking, Reporting, 3rd Party Supplier, Relationship Management, WAN, Voice, Data, Connectivity, PSTN, Cisco, ADSL, Ethernet, Leased Lines, IP Networking, IT, Computer Literate, Excel, Microsoft Office, ITIL, Agile, Temp, Temporary, Contract.
Key Activity:
• Customer service administration
• Customer relationship coordination
• Service delivery management
• Project coordination
• Resource scheduling
• Change control management
• Documentation & reporting
• Data entry & general administration
• Working in an Agile environment
Overview:
A 24 month rolling temporary contract position has become available for an experienced office administration & resource scheduling on a long term contract assignment. You will deliver administrative support for the order management and provisioning coordination team. Duties will include carrying out data entry, handling a central email inbox, updating project plans, database records, customer information and communicating tasks/orders/requests across the department.
Responsibilities:
• Monitoring and actioning a central mailbox with incoming queries and requests
• Coordinating between delivery teams to schedule orders and change requests
• Vetting requests to schedule an engineer’s time to ensure the correct information has been given
• Assigning engineers to customer projects
• Coordinating remote engineers time and keeping their schedules up to date
• Ensuring that business partners have received confirmation of resource within SLAs
• Dedicated management of out of hours requests
• Handling partner concerns for resource and task closures
• Building relationships with engineers and our internal customers
• Raising customer orders on the Remedy system, and communicating details with customers
• Generating monthly reports to trigger billing
• Grant access for remote login to customer devices
• Management of customer records and accurate communication with Order Desk
• Collating order details and verifying user device names
• Ensuring device accessibility for remote access and alarms monitoring
• Solving issues with records seeding from background systems
• Generate work in progress reports
• Provide service delivery management input for customer review meetings
• Working in an Agile environment
Candidate Profile:
The ideal candidate will have had some project coordination, office administration or office support experience. You can come from a variety of backgrounds however you experience, skills & attributes are likely to include some or all of the following:
• Office support & administration skills
• Administration, project coordination or sales support experience
• Good proactive communication skills & excellent documentation drafting competences
• Stakeholder & customer relationship management
• Interested in working in a corporate office environment
• Computer literate with the use of Microsoft Office (email, word, excel)
• Previous use of database, reporting, CRM or workflow systems
• Administration experience in a IT, Technology, Telecoms, Internet or similar Tech environment is highly desirable
• Familiarity with Agile, ITIL or other similar methodologies is highly desirable
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk
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