Sacco Mann have been instructed on an excellent opportunity by a respected firm who are looking to bring on board an Operations Manager to lead and develop the Residential Conveyancing department. This role will be suitable for someone with previous team leader experience, ideally within conveyancing.
The Role
To lead and develop the operations of the Residential Conveyancing department and ensure meeting operational objectives and deliver client requirements.
Key Responsibilities
Lead, motivate and develop those directly responsible to you so they can achieve their full potential.
Maintain and develop excellent working relationships with clients by attending/holding client meetings, delivering presentations as appropriate, and taking part in client hospitality when required
Develop the service offered to our clients and customers through your drive for process enhancements and service innovation, whilst at the same time managing the cost base.
Implement process changes and enhancements effectively
Continuously work to improve exchange conversion across all teams, with regular analysis of performance and the interrogation of the pipeline
Identify and implement ways to improve the customer experience
Manage complaints effectively ensuring swift and appropriate resolution, in line with our complaint’s procedure
About You
Previous experience as a Team Leader with strong leadership skills
Strong proven operational process management experience ideally within the Residential Conveyancing area
Excellent communicator
Commercial awareness and appreciation of the conveyancing marketplace
Strong interpersonal and client management skills with the ability to build relationships both internally and externally
What’s in it for you?
Competitive Salary
25 days annual leave, plus additional bank holidays, your birthday off
Hybrid flexible working
Company bonus scheme
If you are interested in this Operations Manager role in Leeds then please get in touch with Chloe Murphy on 0113 467 9783 to find out more information or if you’ve a CV to hand, please submit this for review. To hear about other legal opportunities that we have available, please visit our website. Alternatively, if you know anybody who would be suitable for this role then please let them or us know as we offer a reward for successful referral. For full terms, please visit our website.
Please note our advertisements use PQE and salary level purely as a guide. We are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role.....Read more...
Junior Sales Administrator
Day Shifts - Cheddar - BS27
£25,500.00 Per Annum
Are you an organised, enthusiastic individual with a positive attitude and a passion for getting things done? Whether you're just starting your career or looking to build solid experience in sales support and administration, this could be the perfect role for you!
My client is looking for a Junior Sales Administrator to join a friendly and hardworking team and support their busy sales and workshop departments. Youll learn the ropes in a hands-on role that gives you great exposure to customer service and sales processes. Previous experience in administration, customer service, or customer support is also highly valued and will be considered
What You'll Be Doing: Junior Sales Administrator
- Taking incoming calls and emails from customers and suppliers
- Supporting the workshop and sales teams to keep everything running smoothly
- Entering and updating data into our system (we use EMIR dont worry, well show you how!)
- Chasing progress on quotes, orders and jobs and keeping everyone in the loop
- Sourcing parts and pricing specialist items
- Helping to prepare and issue quotes
- Making sure all admin and paperwork is in order for each job
- Keeping customers updated so theyre never left wondering
- Supporting the Office Manager with various tasks and responsibilities
What We're Looking For: Sales Admin
- Someone organised, reliable and keen to learn
- A good communicator, both written and verbal
- Confident using computers (MS Office)
- Able to work well under pressure and meet deadlines
- A friendly team player with a positive attitude
- Someone whos curious and open to learning about engineering and sales
- Attention to detail and a willingness to take responsibility
Why Join Us:
- A great first step into a career in sales, admin, or engineering
- Learn from experienced team members wholl support your growth
- Be part of a growing company with a strong team culture
- Real opportunities to progress if you bring the right attitude
The Package:
- This role is paid at the current National Minimum Wage, with opportunities to grow and progress within the company
- Day Shifts Mon-Fri 8am-5pm
- 31 Days Holiday including bank holidays
- Private Healthcare on completion of probation
- Employee Awards Scheme
- Bonus
Interested? To apply for this Junior Sales Administrator position, here are your two options:
1. "This is the job for me! When can I start?" - Call 0116 2545411 now and lets talk through your experience. Ask for Nilam between 8.30am - 5.30pm.
2. "I think I'm right for this position, but I'm not sure I have enough to get an interview" - Click "apply now" so I can read your CV and let you know
PPDEL....Read more...
In this role, you will be working in a busy doctor's surgery providing support to the practice, some of the duties include:
Receiving patients in a pleasant and efficient manner.
Making appointments for patients.
Telephone - making appointments, taking messages answering queries.
To receive and record requests for home visits referring to the GP if necessary.
To be proficient in the use of the clinical computer system and to update patient records when requested.
Photocopying patient notes following practice protocol.
To prepare incoming and outgoing mail.
Scanning and filing using the electronic mail system.
Processing Registrations
Data input
Be a good team member – fit in, be flexible and contribute to the changing needs of the office.
To be familiar with all office protocols and emergency procedures, i.e. fire alarms, medical emergencies.
Any other duties as specified by the Reception Manager.
Training:
Level 3 Business Administrator apprenticeship standard at Redcar & Cleveland College.
Functional skills Maths & English, if required.
Training Outcome:An opportunity for a full-time position at the end of the apprenticeship.Employer Description:We aim to deliver high quality primary health care to all our patients. We value the opportunity to provide a service where we can work in partnership with our patients to improve and maintain good health.
The practice area covers Saltburn, Skelton, Marske, New Marske, Redcar, Upleatham & Yearby.Working Hours :Monday to Friday, flexibility is required to ensure continuity of service, hours between 8.00am and 6.00pm.Skills: Communication skills,Attention to detail,Customer care skills,Problem solving skills,Team working,Initiative,Time management,Works well under pressure,Ability to multi-task,Confidentiality,Able to work independently....Read more...
Shadowing the Operations Director and assisting with day-to-day IT tasks
Assisting the call centre manager and supervisors with sample delivery and quota control
Troubleshooting and resolving technical issues for interviewers, including equipment and computer problems
Learning to specify and program questionnaires for online and telephone surveys
Monitoring the interviewing process to ensure smooth operation and address any emergencies
Completing quality checks on data and arranging for coding of open ends
Participating in the amalgamation of data collected from questionnaires
Learning to create data outputs for client delivery (both raw data and tabulations)
Assisting with keeping ISO paperwork up to date, monitoring audit results and assisting with implementing change
Contributing to the development and improvement of the company's internal platform (using web coding such as HTML, CSS, JavaScript, PHP & Mysql)
Maintain the company's client database, keep it up to date and source new leads
Training Outcome:
Potential for a full-time position upon successful completion of the apprenticeship
Employer Description:Prevision Research specialises in data collection for market research, operating a busy telephone centre and conducting online and telephone surveys. Prevision Research provides a highly specialised and bespoke customer feedback service. Clients include small and medium-sized research agencies, independent consultants, marketing and advertising agencies and large corporations.
Their purpose is to provide clients with top-quality data, delivered on time and on budget. They are committed to providing a friendly and professional service on every project.Working Hours :Monday - Friday, 9.00am - 5.00pm, with some flexibility.Skills: Problem solving skills,Team working,Initiative,A passion for IT,Enthusiasm to learn,Honesty and integrity....Read more...
The team in Gloucester are a close-knit team that take pride in their ability to deliver a first-class service to our customers. Here at PIB we strive to create an environment which is great for our people. We want our people to enjoy coming to work, and to feel they can make a difference. We believe in treating our people well and showing them that they are what makes a company great.
Our office is based in the centre of Gloucester overlooking the historic quays and is accessible by car or bus. For those looking to travel by car, we have car parking.
This role will be in our Customer Service team and alongside your Apprenticeship will on a daily basis talk to our customers on the phone, by email, and through Live Chat, making sure they always have a great experience with us. You will also be studying towards a Business Administration Apprentice.
Duties:
Talk to customers on the phone, by email, and through Live Chat to help them buy, keep, or change their insurance policies
Give customers clear and honest information about our products so they can choose what’s best for them
Work towards goals set by your manager, such as how many sales you make or how happy customers are with your help
Make sure every customer has a good experience when they contact us
Always treat customers with respect and fairness
Keep learning new things and complete any required training for your job
Help create a positive and friendly atmosphere in your team.
Learn about our products and systems by taking part in regular training
Follow all company rules and laws and tell your manager if you notice anything wrong
Be able to work well on your own and with your team
Training:
Business Administrator Level 3 Apprenticeship Standard
Training Outcome:
Potential for a full-time role on completion
Employer Description:Where Ambition Meets Opportunity! PIB Group is a dynamic and fast-growing insurance company. Our Apprenticeship scheme offering ambitious individuals the chance to kick start careers. We’re all about big ideas, bold moves, and building something amazing together.
As part of PIB Group, you’ll join a supportive and innovative environment where learning and development are at the heart of everything we do. Our Early in Careers Apprentice scheme is designed to provide hands-on experience, industry-recognised qualifications, and mentorship from experienced professionals in your chosen area. You’ll gain valuable insights into the insurance industry and the different supporting departments such as Data, ESG, Finance, HR/People…… the list goes on! As a PIB Apprentice you will develop essential skills, and be part of a team that values collaboration, creativity, and excellence.
Here at PIB, your ideas matter, your expertise is celebrated, and you’ll have the freedom to push boundaries and make a real impact. Since our journey began in 2015. We’re creating a home for Europe’s top insurance innovators, where ambition, innovation, and teamwork come together to shape the future of the industry, why not become part of our future and apply for one of our exciting Apprenticeships!
As well as our competitive salary a PIB Apprenticeship also offers a completion bonus, wardrobe allowance and many other exciting benefits! Why not look at our Apprenticeship website to see them all in more detail.Working Hours :Monday to Friday. Shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Team working,Effective personal planning,Accuracy,Microsoft Office Suite,An appetite to learn,An inquisitive nature,Willingness to ask questions....Read more...
Project Management• Collaborate with the Project Manager to precisely define project scope and objectives, eliciting technical requirements to formulate detailed specifications, cost assessments, and delivery schedules, while maintaining close coordination with stakeholders to ensure alignment on goals and key milestones.• Contribute to the development and presentation of key project documents for stakeholder approval and governance.• Assist the Project Manager in overseeing capital and operational projects and other minor works throughout the organisation, taking ownership of the successful delivery of assigned projects and tasks throughout the project lifecycle, raising any issues / risks and reporting on a regular basis.• Work within agreed budget and available resource, reporting on forecast, spend and raising any variations to the Project Manager.• Build and maintain good relationships with all project stakeholders using a variety of communication methods.• Track and assess project performance and outcomes using relevant tools and methodologies to collate and analyse data to report on project performance.• Identify and monitor project risks and issues; and plan and implement responses to them.• Assist in planning and coordinating the resources – human, financial and material – required for effective project delivery, working with the Senior Engineer to advise on resources from in-house Maintenance Team for up-coming projects.• Apply quality management systems and tools to ensure project outcomes meet all legislative, regulatory and local standards.• Participate in post project evaluation to document lessons learned, contributing to continuous improvement initiatives.Compliance• Assist the Project Manager with collation of all Estates compliance certificates and service report onto the compliance register.• Provide input, as required, to monthly compliance reports.• Provide updates on required remedial works, as necessary.
Transport• Provide ad-hoc support in managing transport requests.• Assist the Transport Operative in maintaining The Children’s Trust vehicle fleet; this may involve assisting with the transportation of the vehicles to and from garages for MOTs, servicing and / or repairs.• Assist the Transport Operative in completion of children and young people (CYP) travel risk assessments in collaboration with the CYPs therapy team.
Other• Attend, contribute and note take for Estates compliance groups and other meetings• Support in the completion of weekly & monthly H&S checks and ad-hoc Estates based audits.• Produce and / or provide input for risk assessments related to duties.• Assist with office moves across the organisation in collaboration with the IT department.Training:The apprentice will be given appropriate time to complete training on site or at home.Training Outcome:TBCEmployer Description:The Children's Trust is the UK's leading charity for children with brain injury. We deliver rehabilitation, education and community services through skilled teams who work with children and young people, and their families.Working Hours :Monday to Friday - core hours are between 09:00 – 16:00.
The role requires flexibility in terms of hours of work, including the ability to work early mornings, early evening and very occasionally weekends depending on works being undertaken.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
Carry out car servicing and repairs (when trained)
Change Tyres / Puncture Repairs
4 Wheel Alignment
Perform safety checks on brakes / tyres
Shadow technicians to learn on the job – replacing parts through to complex diagnostics
Order parts from suppliers when required
Communicate with customers regarding work required or performed
Ensure work premises are clean and safe
Adhere to company Health and Safety policy
Training Outcome:Vehicle Technician / MOT tester / Garage ManagerEmployer Description:4U Cars is a busy, family run independent MOT and Service Garage. We have a small team of technicians who are friendly and happy to help a keen young technician learn the trade. We carry out all aspects of car maintenance on all makes and models. The work is very varied, ranging from general servicing and brakes to full engine replacements. We pride ourselves on delivering the best customer experience possible. We have previously trained apprentices and understand the process to help the apprentice through their journey.Working Hours :Monday - Friday, 8.00am to 5.30pm.
One day per week to be at college.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Good time keeping....Read more...
Assist with daily administrative tasks to ensure efficient and smooth office operations
Supporting Senior Sales Consultants by generating quotes
Maintain stock list with all current offers
Contacting customers to explain their end-of-contract options
Provide exceptional customer service, handling inquiries and ensuring client satisfaction
Utilise IT systems to maintain accurate records and streamline administrative processes
Training:
Training romotely with a work schedual of 9am to 5pm.
Training Outcome:Upon completion of your Business Admin Apprenticeship you would be expected to develop your career by moving into a more senior role such as administration supervisor or office manager. You could potentially move into different departments such as IT or payroll. Employer Description:Established in 1980 as a sole trader, CC Leasing has grown into a trusted, family-run business with over four decades of experience in the vehicle finance and leasing industry. From our humble beginnings, we've expanded to offer a wide range of services to both businesses and individuals, providing flexible finance and leasing solutions for all makes and models of vehicles, including cars, vans, and trucks.Working Hours :Monday to Friday 9am to 5pm.Skills: IT skills,Organisation skills,Problem solving skills,Administrative skills,Team working,Time Management....Read more...
Job title Operations Manager Location Waltham Abbey Hours of work Contracted 42.5 hours week – Monday to Friday Salary Circa £50,000 to £55,000 depending on skills and experience Our client are a proud independent bathroom manufacturer and distributor. They have a heritage of innovation and a wealth of experience supplying the leading names in bathrooms for over 37 years. Main purpose of the role: To manage and oversee the customer service, warehouse and logistic functions at our clients Waltham Abbey site to achieve the safe, efficient, timely and profitable delivery of orders to customers. To maintain and develop the business structures with profitable implementation of the Company’s Objectives in relation to internal logistics and operational standards. Knowledge, Skills & Experience RequiredProven experience of warehousing, logistics and distribution managementExperience within a similar industry is highly desirable but not essentialFinancial and Commercial awarenessSound knowledge of Health & Safety legislation and practiceBasic working knowledge of environmental legislationKnowledge and experience of work processesGood interpersonal and people management skillsGood motivator and people developerHighly organised; must be able to prioritise to manage workloadsA thorough knowledge of the Supply Chain is required, with particular emphasis on experience of: Warehousing, Transport, Health and Safety and Logistics ITCommunication and negotiation skills are essentialProficient in providing business solutions and communicating these for executionUnderstanding of operational issues related to business performance and productivityProven ability to follow company policy and procedures for all operational matters (i.e. Health and Safety, Business Controls, Human Resources etc)Control HS&E trainingOversee or perform investigations as required for accidents/incidents.Report recommending approach to prevent any recurrence.Key Result AreasTo deliver targeted improvements to group internal logisticsWork closely with Warehouse Managers to ensure efficient logistics operationsContinual analysis and review of the operational processes across the site to establish their effectivenessActively seek cost-effective solutions to improve the strategic and tactical running of the businessTo meet business objectives of responsiveness and agility to maximise customer satisfaction by developing best practice operational cost-efficient processesTo develop and maintain best operating practice for the business, where appropriate ensuring the consistency of working methods and procedures across all sites, including stock management processesTo maximise efficiency and productivity through the effective deployment of resources and staff; recommend appropriate investment in plant and machineryTo monitor achievement of service levels, operating efficiencies, stock management, and supporting administration. To take remedial action where required in consultation with the Managing DirectorSupport the implementation of Stock Management methods and procedures to increase stock availability at site while reducing overall stock holdingsTo establish and maintain strong, productive working relationships with the sales and Customer Service team to achieve a realistic standard of service which both meets and exceeds customer expectationTo take responsibility for recruiting, appraising, training and developing supervisors and staffTo manage the cost budgets in areas of responsibilityTo ensure the security, repair and maintenance of the sites, including offices, land, plant and machineryTo maintain a high profile for Health and Safety and to ensure the enforcement of safe working practices at all times; to ensure the adherence of supervisors and staff to the statutory and Company requirements in respect of all H&S issuesTo liaise with external transport hauliers to ensure the most effective costs and efficienciesUndertake quarterly review meetings with transport suppliers to ensure cost effectiveness and optimum service levelsQualificationA proven history of success in operations managementProfessional qualification - Six Sigma, CPC or related subjects desirable but not essentialBenefits:Holidays – 23 days rising to 25 after 5 complete years’ service.Employer Pension scheme – 3% contributionIf you feel you have the relevant experience then we’d love to hear from you, apply today!....Read more...
Empower Healthcare. Elevate Patient Outcomes. Join the Team Behind It All.£29,000-£31,000 | Full-time | UK-Based Applicants Only (No Visa Sponsorship)Do you have a passion for healthcare and a talent for delivering outstanding customer support? We're on a mission to transform clinical care through innovative, mobile point-of-care technology-and we're looking for a Customer Support Officer who shares our vision.As part of our growing team, you'll work closely with hospitals, healthcare providers, and suppliers to support the delivery and performance of our flagship solution-h-trak-which is revolutionizing how healthcare environments manage inventory, data, and care outcomes.About the RoleThis is a varied, hands-on role that combines technical support, customer engagement, and project coordination. You'll play a critical role in onboarding new clients, resolving data issues, managing product master data, and ensuring our systems are running smoothly and effectively across sites.Your Key Responsibilities:Customer Support:
Act as the first point of contact for customer queries and support requestsManage and respond to service tickets via Freshdesk within agreed SLAsDeliver on-site support and refresher training when requiredWork with suppliers to gather product data and resolve information issuesMaintain accurate product data in the HRS (Replenishment System) and PMD (Product Master Database)Monitor customer usage of h-trak and flag any concerns to the Customer Services ManagerCreate and manage customer logins, barcode sheets, and reports as needed
Project Support:
Support project managers by uploading and maintaining customer-specific datasetsAssist with setting up profiles for products, staff, and proceduresUpload pricing files when requiredProvide on-site implementation support, including training, data validation, and go-live assistance
Additional Duties:
Provide cover for team members during absencesSupport colleagues as needed and assist with ad hoc tasks
What You'll Bring:
Experience in an IT service or customer support environmentProficiency in Microsoft Excel (intermediate level ideal)Excellent communication skills, both written and verbalA solution-focused mindset and strong attention to detailA collaborative, team-oriented approach with a proactive attitude
Why Join Us?At the forefront of digital healthcare innovation, we support some of the UK's most critical clinical environments from operating theatres to radiology labs. Our solutions drive measurable improvements in patient outcomes, clinical efficiency, and hospital performance.What We Offer:
Competitive salary: £29,000-£31,000 (based on experience)A supportive, collaborative, and mission-driven team cultureThe chance to make a genuine impact in a fast-evolving sector
Please note:Applicants must have the legal right to work in the UK. Unfortunately, we are unable to offer visa sponsorship at this time. You must also have a full UK Driving Licence and access to a carApply NowIf you're excited by the opportunity to support cutting-edge healthcare solutions and want to join a company that's driving real change, we want to hear from you.Send your CV to the link provided & we will be in direct contact.....Read more...
We are seeking a highly enthusiastic, motivated, and proactive individual to join our friendly team. The ideal candidate will provide exceptional Reception/Customer service to our patients, thriving on patient interaction and the dynamic nature of a busy reception environment. The role of a medical receptionist is demanding, necessitating confidence, strong organisational skills, and proficiency in multi-tasking. The successful applicant must possess excellent communication skills and be comfortable with information technology.
Candidates must demonstrate an ability to adhere to strict confidentiality policies and exercise absolute discretion regarding patients and colleagues.
The following are the core responsibilities of the apprentice receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
To receive, assist and direct patients in accessing the appropriate service
Greet patients and visitors to the practice and make sure the reception area is kept tidy at all times
Make sure patients book themselves in and all visitors are signed in per practice appointments and visitors procedures
Respond and/or redirect all patient and visitor requests accordingly
Booking, amending and cancelling patient appointments
Extract patient’s records if requested and prepare any other papers needed for the Consultation or Medicals
Answering incoming telephone calls, ensuring calls are documented and redirected accordingly
Support patients in completing online triage forms
Workflowing online triage requests to the appropriate clinicians or care navigate to alternative health care professions or administration team
Use generic email for communication to others as requested by the Doctors, or a senior member of staff, dealing with urgent faxes immediately
Tidy Doctors’ rooms if required. Tidy the waiting room after each surgery
Ensure the Reception Area is left tidy and ready for use by in-coming colleagues, together with any information regarding unresolved or urgent matters
Photocopy as required
Be prepared to carry out relief duties that may be required at times of sickness, leave or other times of staff shortage in the Practice. All relief work will be paid
Deal with home visit requests
Support the team during the Flu clinics
Registration of new patients and update patient details
Attend admin meetings
In addition to the primary responsibilities, the apprentice receptionists may be requested to:
Issue and supply prescriptions and distribute accordingly
Complete opening and closing procedures in accordance with the rota
Support the management team in any health campaigns
Support the reception manager with producing leaflets, newsletter etc
Training:
In addition to gaining practical experience in the role, you will also attain an NVQ Level 2 Customer Service qualification which will help start your career and give you an insight into the businesses processes and procedures
Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours
Training Outcome:Completing this apprenticeship can be the first step in a rewarding and varied career within the NHS or wider healthcare sector. Many apprentices go on to secure permanent roles as medical receptionists or administrators. With experience and further training, progression opportunities may include:
Senior Medical Receptionist or Admin Team Leader
Medical Secretary
Practice Manager
Healthcare Assistant
Roles in other NHS departments or clinical settings (e.g. hospitals, community services
Employer Description:Lambgates Health Centre is a semi-rural 2-partner practice located in Hadfield in the High Peak of Derbyshire, close to local amenities and surrounded by scenery, providing care for 7239 patients.
We are based in a modern purpose-built surgery and are an established training practice for GP registrars, foundation doctors, and medical students.
We are a well-managed GMS Practice, and our goal is to deliver quality medical care through skilled team members.Working Hours :Monday – Friday – between 8.00am and 6.30pm. Hours will be mixed and include an early shift – 8.00am - 4.00pm and a late shift 10.45am – 6.30pm
Maximum of 2 late shifts per week.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
What you´ll do Customer Excellence:
Customer complaints & claims management:
Customer interaction and ad-hoc analysis during inbound emails; monitoring cases managed in GBS+ (Shared Service Centre)
Be customers ‘counterpart for solving and negotiating any operational topic/issue related to orders (delays, incidents, returns, prices, invoices, etc)
Help drive improvements in the team’s performance
Accurate allocation of error reason codes
Using analysis and insight, highlight key trends and possible improvements
Work within company practice/guidelines and compliance
Integration within a collaborative team with passion & experience
Opportunity to work independently, while provided with the necessary team support
Logistics:
SAP support for Logistics Operational Fundamentals (Rework , Purchase orders etc)
Electronic Data Interface (EDI) management
Monitoring/Reporting on Key Supply Chain Metrics
SKP Professional :
Returns Management / Urgent shipment coordination
Demand Planning:
Support in Demand reviews – PowerBI/MS office
Out of stock report managements
Supporting Project Implementation Manager in all the steps of project
Managing product lifecycle in the SAP
Training:
Supply Chain Leadership Professional (integrated degree)Level 6 (Degree with honours) Apprenticeship Standard
One study day at university per week
Training Outcome:
After completion of the apprenticeship, the apprentince may progress to roles in supply chain
Employer Description:Henkel is a manufacturing and FMCG organisation that operates worldwide with leading innovations, brands and technologies in three business areas: Adhesive Technologies, Beauty Care and Laundry & Home Care. A few of our brands are Pritt, Loctite, Sellotape, Got2B and Bloos.Working Hours :Monday - Friday, 9.00am - 5.00pm, with a study day at University.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
This is an excellent opportunity to progress and grow within the company for the right candidate who is outgoing, enthusiastic and keen to learn new skills. The role is within a fun and friendly working environment which rewards hard work.
The employer will support the successful candidate through their apprenticeship and full training will be given. Main duties will include:
Ensuring candidates are fully vetted to safeguarding standards before assignments
Carry out our telephone pre-screens with new candidates and be confident in asking questions
Create and post job adverts for specific roles on behalf of clients
Use social media to post about current vacancies and interact with people
Keep the company's database updated, ensuring information input is correct
Updating the candidate tracking system
Identify areas of resourcing that need focus and provide solutions to the line manager
Conducting administrative jobs given by the chain of command
The above list of duties is not exhaustive and other tasks may be required from time to time.
The successful candidate should have good IT skills, be confident on the telephone and should have some customer service experience. Probationary period applies.Training:Business Administrator Level 3 Apprenticeship Standard.
Attend monthly day release sessions at Access Training, Team Valley Gateshead. Training Outcome:The company are looking for someone to stay with the company for the long-term and to develop a strong career within their team. The candidate will be provided with the opportunity to progress with further qualifications and experience within the company and receive Professional Development Training.Employer Description:Schools Mutual Services are the Education Recruitment industry’s first ‘not for profit’ recruitment service which is owned by its customers. Schools Mutual Services are a pioneering business that has been set up to serve Schools across the United Kingdom for Temporary and Permanent Recruitment.
The company’s growth aim is to see its unique not for profit business model expand across the United Kingdom and by 2025 they aim to be a reputable and well-known business that clients want to be part of.Working Hours :35 hrs per week, 9.00am to 5.00pm, Monday to Friday, with 1 hour lunch.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Creative,Initiative....Read more...
This apprenticeship opportunity will allow you to have first-hand experience in a busy and growing Travel Agency working alongside the owners of the business.
Duties include:
Meet and greet new and existing customers in store, providing a professional warm welcome
Training and development, this may also include exciting opportunities to attending industry events in the UK and overseas
Research and explore holiday enquiries using online platforms, reservation agents and email
Booking clients holidays, providing first class end to end service
Administration in all areas relating to travel
Providing excellent customer service
Working towards shop targets and individual KPI's
Training:***** Your training plan *****
This apprenticeship forms part of a formal qualification, on successful completion, you will achieve a Level 3 Travel Consultant qualification that will be added to your digital achievement record
Working with our chosen training provider you will be assigned a specialist Travel Assessor who will be working closely with you throughout your apprenticeship to ensure you have a robust, enjoyable, and enriching journey
Training will be carried out online, face to face, both individually and as part of a classroom, to ensure you have an enhanced experience
You will be assigned 6-hours a week in the workplace to spend towards your qualification with full support from your manager and assessor
Learning first hand from training specialists and peers you can become a fully-fledged Level 3 Travel Consultant in a little over a 12-month period
Training Outcome:On successful completion of the Travel Consultant Level 3 apprenticeship, you may be offered the opportunity to complete a further qualification that will enhance your skill set. The next steps will be discussed in your 1-2-1's.Employer Description:Travel Chaps is an up and coming business in Lincoln, who are part of the Hays consortia. We pride ourselves on providing concierge level client care with holiday, honeymoon, and cruise planning. ATOL and ABTA protected.Working Hours :This role will be shop based 5 days a week in Lincoln. Exact working days and hours TBCSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Team working,Geography....Read more...
Interested in joining a dynamic, growing company? This company is consistently growing and just added this amazing site to its portfolioIt is looking for a driven and dynamic GM to take the helm and lead it to success after a stunning refurb and re-opening due in July. About the General Manager Role:This is an exceptional opportunity to run this recently refurbished venue, working alongside one of UK’s most dynamic hospitality groups, embracing a hands-on approach to every aspect of the business. You will manage a large team, handing all day to day running of the site. Working alongside a very well-established sales and marketing team to drive the sales of this business. Key Responsibilities:
Be involved in all areas of the business, taking ownership and driving its successEnsure the highest standards of service throughout the pub, creating memorable experiences for every customerTrain, mentor, and develop your management team and staff, fostering growth and loyaltyOversee financial and budgeting activities, optimising operations for peak efficiency
The Ideal Candidate:
Proven leadership experience with a hands-on approachTrack record of getting takings upKnowledgeable about the pub industry, with an in-depth understanding of beers and line managementMinimum of 3 years’ experience as a General Manager A true people person and industry enthusiast, ready to inspire and motivate a team.A natural leader who builds camaraderie and brings out the best in others.
If you are keen to discuss the details further, please apply today or send your cv to James McDermott james@corecruitment.com ....Read more...
Fully Negotiable Salary + Bonus + Hybrid Working
Are you an R&D Manager with a passion for pushing boundaries in the built environment? An opportunity awaits at the forefront of façade innovation—where advanced design meets real-world performance, and your leadership can shape what comes next.We're seeking a dynamic and visionary Research & Development Manager to spearhead cutting-edge projects in façade systems, materials, and sustainable technologies. This is your chance to join a forward-thinking organisation renowned for transforming architectural vision into precision-engineered reality.What You’ll Do:
Drive the full R&D lifecycle—from concept to market-ready solutions—bringing innovation to aluminium, steel, glass, timber, and composite façades.
Enhance existing systems through rigorous analysis, continuous improvement, and customer feedback integration.
Lead strategic collaborations with supply chain partners, testing houses, and cross-functional internal teams.
Champion sustainability by exploring recycled materials, reducing environmental impact, and contributing to carbon assessments and EPDs.
Manage budgets with commercial clarity—focusing on high-impact, high-return development.
What You Bring:
Proven R&D leadership experience in the construction or façade sectors.
Deep technical expertise in façade materials and compliance standards.
A balance of creativity and commercial acumen to lead innovation with purpose.
Strong CAD proficiency and a systematic approach to documentation and product data management.
Why This Role?You’ll take charge of game-changing initiatives in a company where research is not an afterthought—it’s central to how we compete, grow, and lead. From fire and acoustic testing to market-driven product launches, your work will be visible, valued, and impactful.Expect a competitive salary, team-based culture, and recognition programs that reward your contributions—plus additional benefits like private healthcare, bonus schemes, and long-service incentives.This is not just a role—it’s a platform for ambitious R&D talent ready to influence the future of construction. Apply now to lead where innovation meets engineering excellence!....Read more...
Interested in joining a dynamic, growing company? This company is consistently growing and just added this amazing site to its portfolio It is looking for a driven and dynamic GM to take the helm and lead it to success after a stunning refurb and re-opening due in July. About the General Manager Role:This is an exceptional opportunity to run this recently refurbished venue, working alongside one of UK’s most dynamic hospitality groups, embracing a hands-on approach to every aspect of the business. You will manage a large team, handing all day to day running of the site. Working alongside a very well-established sales and marketing team to drive the sales of this business. Key Responsibilities:
Be involved in all areas of the business, taking ownership and driving its successEnsure the highest standards of service throughout the pub, creating memorable experiences for every customerTrain, mentor, and develop your management team and staff, fostering growth and loyaltyOversee financial and budgeting activities, optimising operations for peak efficiency
The Ideal Candidate:
Proven leadership experience with a hands-on approachTrack record of getting takings upKnowledgeable about the pub industry, with an in-depth understanding of beers and line managementMinimum of 3 years’ experience as a General Manager A true people person and industry enthusiast, ready to inspire and motivate a team.A natural leader who builds camaraderie and brings out the best in others.
If you are keen to discuss the details further, please apply today or send your cv to James McDermott james@corecruitment.com ....Read more...
Provide efficient and reliable chair-side support to Practice Clinicians.
The role will also require working in other areas of the practice such as:
Reception
Dealing with patient queries
Answering the phone and greeting patients
Taking payments
Booking appointments and follow ups
Sterilising and preparing equipment for Dentists
Recording and dealing with patient records
Supporting patients' wellbeing and dental experience
Cleaning dental areas including chairs
Training:
This qualification is a Level 3 Advanced Apprenticeship accredited by City & Guilds and is delivered nationwide through blended interactive E-Learning, enabling learners to access the course from anywhere in the UK
Upon achievement the apprentice will be awarded a Diploma in Dental Nursing Level 3
Functional Skills English & maths Level 2 qualifications unless already exempt
Training Outcome:
With experience you may be able to move into jobs like team manager, team leader or dental practice manager
With further training you could become a dental therapist, helping a dentist carry out the more routine dentistry work
You could also become a dental hygienist, helping people to look after their teeth and gums
You might decide to train as an orthodontic therapist helping dentists to improve the look and position of a patient's teeth
Health careers:
https://www.healthcareers.nhs.uk/Employer Description:We are very proud to offer comprehensive NHS treatments in every one of our practices across the UK. In addition we provide private dental services, so whichever Rodericks practice you attend, you have the option to receive treatments on an NHS (within NHS regulations) or private basis.
We are committed to providing the best possible dentistry. Each member of our team is carefully selected, mentored and supervised to ensure we deliver the service you expect and deserve.Working Hours :Monday- Saturday
Based around practice hours
Shifts TBC.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Non judgemental,Patience....Read more...
The role will include various administration duties with the aim to develop and have more responsibility during your apprenticeship.
The role will include some of the following areas:
General administrative duties including typing, correspondence by e-mail
Liaise with field staff
To undertake filing, record keeping, photocopying and distribution of relevant documents
Post and mailing duties
Scanning of documentation onto the Doc View platform
Maintain health & safety standards
Work co-operatively with other teams and partners to deliver services effectively
Help out in times of need to ensure quality of service is met
To deal courteously and efficiently with all visitors
Using Microsoft Packages, in particular Word, Excel, and PowerPoint
To deal courteously and efficiently with all visitors
Answering the telephone in a professional manner and dealing with enquiries
Responsible for co-ordinating the post
Providing refreshments for visitors when required
Inputting data onto internal systems with a high level of accuracy
Dealing with stationery/stock levels and reordering as and when appropriate
Assisting all members of the team as and when required
Dealing with requests for information
Ensuring that the Policies of the company are observed, and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities, and confidentiality
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.
As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:
Attend and be punctual for all induction sessions, lessons and work-based training/support sessions
Complete all required assignments with regards to your apprenticeship by the required timeline
Build up your portfolio of evidence on-going during your apprenticeship programme
Access support from your tutor assessor and manager with regards to any evidence requirements or support as and when required
Training:Overview of Customer Service Level 2 Apprenticeship Standard.
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation.
Your core responsibility will be to provide a high-quality service to customers. The duration of the training programme is up to 15-months.
The standard covers the following:
Knowledge:
Knowing your customers
Understanding the organisation
Meeting regulations and legislation
Systems and resources
Your role and responsibility
Customer experience
Product and service knowledge
Skills:
Interpersonal skills
Communication
Influencing skills
Personal organisation
Dealing with customer conflict and challenge
Attention to detail
Behaviours/Attitude:
Developing self
Being open to feedback
Team working
Equality - treating all customers as individuals
Presentation - dress code, professional language
“Right first time”
You will have to evidence achievement of maths and English 4/C or above or Key Skills at Level or 2.
You will complete an End Point Assessment; this will involve the following:
Showcase/Portfolio
Interview
Practical Observation
Professional Discussion
You are given time off to study; you will attend classes face to face and complete work for your apprenticeship.
The study day is a Wednesday at Kirklees College in Huddersfield.Training Outcome:A full-time position, subject to satisfactory employment and achievement of apprenticeship.
Employer Description:NU-SWIFT INTERNATIONAL is a company with an enviable reputation for the quality, reliability and efficiency of its fire extinguishing products, having over 70 years of experience in the Fire Protection industry. Through our network of approved service engineers and trained fire protection consultants, we offer advice on all aspects of fire safety.Working Hours :Monday to Friday, times TBA.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Team working,Initiative,Excellent attendance....Read more...
Registers in the CRM electronic system all RFQs and POs from customers in a timely manner
Ensures accurate CRM logs based on Emerson standards and procedures
Maintains an updated CRM database by adding new customer contacts and accounts
Sends acknowledgement of receipt for RFQs and POs to the customer
Assigns CRM tasks to the responsible person in the Sales Office
Provides support to the Sales team that meets customer requirements and ensures the highest standards of presentation
Updates CRM database with the relevant information for every query that is being logged
Works with UK Sales Coordinator to process incoming emails into the UK Sales mailbox
Facilitates the archiving of all documents used in the logging phase in OCM/WCC
Flexibility, depending on urgent enquiries received at the sales desk
Liaise with colleagues to ensure any customer warrany, SR process is completed through to customer resolution.
Ensure the consistent delivery of the highest levels of service, both internally and externally.
Support colleagues in the team, and across the business, as directed by your Line Manager
Where necessary, load customer orders into business system, manage dates, ITC and commercial terms
Working with members of the sales operations team to collect relevant information from factory contacts regarding Order status, communicating progress back to customers in a proactive manner
Use the telephone, email, web chat, and online meetings to interact with customers and colleagues in a professional, friendly and supportive manner.
Ensure customer data and interactions are recorded accurately on our systems.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
To be a conscientious member of sales operations team and be prepared to be flexible in carrying out any other duties that may be required from time to time.
Training:Training schedule has yet to be agreed. Details will be made available at a later date.Training Outcome:On successful completion of the Level 2 Customer Service Apprenticeship, you will have the opportunity to complete the Level 4 Sales Executive apprenticeship as well as further development opportunities within Emerson.Employer Description:By joining Emerson as an apprentice, you will be working at the heart of our business. This means that the skills and business insight gained can serve as an invaluable foundation toward developing your career within our global organisation. We offer plentiful opportunities for advancement and support this through our formal personal development planning process.
Our on-boarding program uses a blended learning approach to get you up and running as quickly as possible. You benefit from Emerson certified trainers with extensive knowledge of our customers, products and applications.
Our inclusive company culture celebrates the unique perspectives, diversity of thoughts, and exceptional innovation that come to life when we actively seek to hire and develop the best, brightest team members from all backgrounds. These unique points of view help foster fresh thinking and new ideas, ensuring our continued success into the future.Working Hours :8.30 am-5.00 pm – We operate a hybrid working model of 4 days a week on site, 1 day working from home. The first 6 months will be fully office-based until after probation.Skills: Communication skills,Attention to detail,Customer care skills,Team working,Proactive,Forward thinker....Read more...
Under supervision, carry out work on vehicles in accordance with the manufacturer’s procedures.
Ensure all work carried out is completed accurately and to the customer’s satisfaction.
To report, using the correct procedures, any additional work found during repair/inspection.
Accurately complete job cards and reports, including any written descriptions of faults found or repairs completed.
To comply with the company's working practices and procedures.
Ensure all work is carried out by observing safe working practices of self and others.
To undertake training as agreed by the manager/academy. Attend the academy as required to gain the relevant qualifications.
Ensure that your own tools and tools of the company are kept clean and are maintained in a serviceable condition.
Advise the Service Advisors - Customers about required repairs.
Identify & procure the correct parts to meet specific customer requirements.
Demonstrate technical expertise in the practical and theoretical aspects of vehicle systems.
Work towards achieving a qualification in Electric Vehicle and then progress onto further Electric Vehicle Training.
Demonstrates and maintains an appropriate level of technical expertise for a technician in the motor industry. Inspects vehicles and completes allocated work efficiently and accurately, supported by the effective use of relevant tools and technology.
Aligned to the Stoneacre brand values and demonstrates these in their behaviour and approach to people and tasks. Displays honesty and integrity in everything they do.
Inspection, removal and repair of tyres, exhausts, shock absorbers, brakes, filters, and batteries.
Delivering a high level of customer service to all your colleagues and customers.
Training: At least 20% of your working hours will be spent training or studying.Training Outcome:
This is a fantastic opportunity for anyone wanting a career. Our philosophy at Stoneacre is to create careers for life.
Learners, employees and staff are our most important assets.
The success of our company depends on the development of a strong, effective team. Stoneacre has its own accreditation.
Automotive Academy with our specialised training programmes, we aim to inspire all individuals to achieve their ultimate goals through the Stoneacre Careers for Life programme.
Employer Description:Stoneacre Motor Group is one of the UK's fastest growing and most successful motor vehicle dealers. We have over 40 nationwide.
Stoneacre Academy is the Award-Winning Training Department of Stoneacre Motor Group. We’ve already enrolled and completed 100s of apprentices who work in a variety of roles.
Our philosophy at Stoneacre Academy is to create CAREERS FOR LIFE and offer sustainable, life-changing opportunities.Working Hours :Monday - Friday - this may include Saturdays. Hours dependent on individual dealership. Typical day between 8.30am - 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Logical,Team working,Initiative,Non judgemental,Patience,Physical fitness....Read more...
To provide our customers with the best level of engineering service possible
Installation and commissioning of new German-made strapping machines on-site, ensuring they meet all required specifications
Performing preventive maintenance to minimise downtime and ensure optimal performance
Diagnose faults and carry out mechanical, electrical, and control system repairs, providing technical support and solutions to customers
Delivering on-site training and technical assistance to customers
Maintaining detailed service reports, documentation of repairs, and communication with the service planning team to ensure accurate records of all jobs completed
Maintain a tidy and organised car stock of spare parts.
Other Expectations & Elements of Role:
Engage with and actively promote Company Cultural Values
Maintain a connected relationship with your Line Manager
Will require independent working and travel
Training will be given on site, virtually and at our Manufacturing plant in Germany
You will be given time to attend your college course. When deemed competent, you will start to carry out daily jobs alone. A timeline will be put together on this depending on your progress. You will receive training on site in our Nottingham workshop and also at our Manufacturing plant in Germany during your second year. On completion of all your training, your main role will be to assist with Installations, carry out pre-planned service work and attend to breakdowns on a varied array of strapping and stretch wrap machinery, ensuring excellent customer service at all times.Training Outcome:
Engaging and actively promoting the company cultural values is of significant importance to us
For the right individual, there may be an opportunity to secure full time employment following completion of the programme
Annual performance and salary reviews
Employer Description:Mosca offers the best available end-of-line packaging solutions. Based in Germany’s Odenwald forest, we are a traditional family company with almost 60 years of experience and a worldwide reputation for quality and reliability in the field strapping and securing goods in transit. Thanks to our innovative strength and pioneering spirit, we continue to set new standards and strengthen our position as a technology leader in the strapping industry.
We develop efficient strapping machines, high-quality strapping materials and complex systems for securing your goods in transit. Our services extend far beyond our machine portfolio. As a system provider, we accompany our customers from the start with a comprehensive and holistic service concept that ensures we precisely meet their requirements from the outset. We will find the perfect solution for your needs too.Working Hours :Monday to Friday
8:00am to 4.30pmSkills: Communication skills,Attention to detail,Organisation skills,Physical fitness,Conscientious and hardworking,Friendly & professional manner,Good written communication....Read more...
Maintain administrative and financial skills at a current level and undertake such training and development as may from time-to-time be required to maintain that currency of practice
To assist in providing administrative and financial services for the company in accordance with current best practice
Help supervise the administrative and financial services within the company in accordance with agreed standards, legislative requirements, relevant regulations, in line with accepted best practice and within the financial plans agreed from time-to-time
Participate in the maintenance of the company’s management information systems
Ensure people’s monthly invoices are sent timeously, recording the receipt of payments
Systematically process the financial invoicing to the paying authority
Attend meetings of service users and relatives to answer any questions they may have
Systematically solve day-to-day problematical issues which arise
Ensure accurate accounts are kept of all financial transactions
Audit records to ensure compliance with company policies and ensure that service users’ rights are protected
Maintain service users’ files, ensuring all documents are obtained following company policy
Maintain staff files, ensuring all documents are obtained following company policy
Formulate an annual planner of the various billing dates and dates of meetings
Audit all administrative functions of the company’s quality assurance systems to ensure the service is fully compliant
Training:Bridgwater & Taunton College are offering the Level 2 Business Support Assistant, which is currently being developed by the Institute for Apprenticeships and Technical Education. More information will be available closer to the date.Training Outcome:Option to roll on to Level 3 Business Administrator if agreed by BTC and employerEmployer Description:Amber Rose Healthcare is a family friendly service which offers support through a person-centred approach. This includes people with ill mental health, older people, those with learning disabilities and difficulties and autism. People who need assistance to continue living in their own homes and communities.
Our aim is to provide a social care service that focuses on developing people’s personal resources and resilience so that they can be enabled to take a full part in the life of the community to which they belong. We are firmly committed to developing an asset or strengths-based approach to addressing people’s social and personal care needs in full co-production with them.
Amber Rose Healthcare values are working together, respect and dignity, everybody counts, commitment to quality of care, compassion, and improving lives.Working Hours :Monday to Friday, 9am to 5pm or as directed by the managerSkills: Communication skills,Customer care skills,Problem solving skills,Administrative skills....Read more...
Successful completion of all academic studies and apprenticeship learning modules
Gaining of practical electrical and mechanical service engineer knowledge and skills across all aspects of maintenance and repair
Development of effective fault diagnosis skills from first principles
Positive client feedback regarding engagement and completion of duties
Document work completed concisely and to promptly submit service reports using the electronic service management system
To always comply with the relevant health and safety legislation and to ensure that all risk assessments & method statements and dynamic / lone working risk assessments are completed where applicable prior to commencement of work
When dealing with poorly prepared sites, proactively work with the lead engineer/client to resolve site issues and deliver a positive outcome to minimise return visits
To comply with all environmental, industry & statutory regulations
To ensure that all relevant training and certification is kept up to date and is logged with the People Team
Build and maintain awareness of all service products, customers and markets
Maintain appropriate awareness of market(s) for all LES products and services
Set up own 1-2-1 progress meetings with the Site Services Manager
Ensure company vehicle is maintained in a clean & tidy condition and that all tools & test equipment are similarly maintained - vehicles & equipment will be regularly audited
Training:Refrigeration Air Conditioning and Heat Pump Engineering Technician Level 3.
This programme is delivered via a block release delivery model; your attendance is required at our Construction Campus (NG17). This attendance is required during term time only.
You will work with expert assessors and tutors to develop new knowledge, skills and behaviours within the profession.
You will experience a blended learning model.Training Outcome:The role is mobile field based and is critical to the smooth operation of the service team.
Opportunities of further training and career progression.Employer Description:Mitsubishi Electric has introduced high quality products and innovative technologies into the UK for more than 35 years.
Throughout this time, we have maintained a firm reputation for reliability, powerful solutions and quality service, meeting the needs of today's commercial and industrial marketsWorking Hours :Shift Patterns per week 37.5 hours ‘on the tools’ and we expect 7.5 hours travel time to/from jobs; before we allow field-based engineer colleagues to claim travel or overtime. These are weekly figures. So, 45-hour week before travel can be claimed. Exact working days and hours TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Account Executive Reporting to: Regional Commercial Manager
Position Overview: The Account Executive will be responsible for growing business within a designated geographical region by managing and developing a portfolio of Commercial, Industrial, and Agricultural accounts.
Key Responsibilities:
Manage and develop a commercial portfolio of Small and Medium Enterprise (SME) customers.
Drive revenue, volume, and gross margin growth through the application of company business tools and guidelines, aligned with individual and regional budgets.
Organically grow the profitability of the customer portfolio through effective price management, increasing share of wallet, and fostering customer loyalty via additional products and revenue streams.
Achieve monthly targets and associated KPIs, including productivity metrics managed through telephony reporting, as set by the Regional Commercial Manager.
Maintain the highest standards of customer excellence, adhering to customer complaint procedures when necessary.
Upsell the full range of companies products and services—including energy procurement, lubricants, tanks, and fuel cards—to maximize revenue.
Provide timely reports and information as required by the Regional Commercial Manager or General Manager.
Fully utilize all company systems and processes; assist in office-based support when necessary.
Collaborate with internal departments to drive customer loyalty through Price Risk Management proposals and sustainability offerings.
Work closely with colleagues across the business to strengthen the overall customer offering and improve loyalty.
Process customer orders, manage queries, and consistently deliver outstanding customer service.
Champion a health and safety-focused culture at all times.
Conduct customer meetings and account reviews via video conferencing tools when face-to-face meetings are not possible.
Collaborate with the Regional Commercial Manager and Marketing Department to minimize customer churn through targeted campaigns and portfolio action plans.
Maintain a professional and reputable approach in all internal and external interactions.
Ensure consistency of job functions and processes across businesses in the UK to promote operational unification.
Maximize sales opportunities by targeting vertical markets across Agricultural, Industrial, and Farm Group sectors, for both rigid and articulated delivery modes.
Integrate newly acquired business accounts from the Business Development team into the existing portfolio, ensuring thorough follow-up to explore cross-sell and up-sell opportunities and strengthen customer relationships.
Manage financial risk by working alongside the Credit Department to ensure customers trade within agreed financial terms and limits.
Essential Skills:
Field-based sales and business development experience, ideally within Commercial, Agricultural, or Industrial sectors.
Key account management experience in a target-driven environment.
Full UK driving licence.
Strong computer skills, particularly in Microsoft Word, Excel, and Outlook.
Excellent interpersonal and communication skills (oral and written).
Ability to thrive in a high-pressure, KPI-driven environment.
Self-motivated and able to work independently as well as within a team.
Proven track record in a competitive sales environment.
Skilled in building long-term relationships to promote customer loyalty and repeat business.
Proactive and capable of working on your own initiative.
Ability to develop professional relationships with a wide range of customers.
Desired Skills:
Experience in a target-driven telephony sales environment is highly desirable.
Hours of Work:
Monday to Friday, 8:00 AM – 5:00 PM (with a one-hour lunch break)
Office-based from Monday to Wednesday; remote work on Thursday and Friday
Note: A full driving licence and access to a vehicle are likely required due to the role’s regional nature.
....Read more...
