Customer Service Advisor Contract: Full-time, Permanent (Mon-Fri 9 am – 5 pm) Salary: CompetitiveLocation: Norwich We provide professional consultation and support for Organisations that require a hassle free and cost-efficient route to ISO Certification. We have proudly been delivering internationally recognised Management Systems for over 25 years, with the aim of ‘making businesses better’.
Our growth plans are ambitious, and we’re part of the private equity owned Citation Group. Our customer base has grown significantly over the past few years and this growth will continue – that’s where you come in. Key tasks• Speaking with customers via telephone and email to book appointments, working to internal targets e.g. sat appointments, capacity and appointment lead time• Validating client contact details• Booking appointments into Field Staff diaries• Assessing the skills and location of the Field Staff to ensure the right Consultant attends a client visit (considering skillsets and mileage)• Dealing with client objections and challenges to retain diary appointments wherever possible• Identifying customer issues and providing appropriate solutions, referring them to the Diary Operations Manager when necessary• Identifying and referring any up-sell/cross-sell opportunities.
Who are we looking for? • Excellent communication skills (both verbal and written) and a polite and friendly telephone manner • Good organisational skills and the ability to multi-task and prioritise • Must be computer literate • Excellent attention to detail • Negotiation skills • Able to work under pressure and react to change in situations/client objections i.e. cancellation of appointments • Accurately input information in a timely manner • Geographical knowledge advantageous, but not essential. • High levels of organisation, diligence and flexibility, being able to adapt to deal with all kinds of clients and situations• Confidence and positivity• Can do’ attitude, embracing changes and continual improvement Here’s a taste of the perks we roll out for our extraordinary team members:• 25 Days of Holiday: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.• Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.• Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.• Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.• Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.
Hit Apply now to forward your CV.....Read more...
Working at Adam Hayes as an apprentice your key responsibilities will be:
Your duties will include the following:
Meeting and greeting all customers who walk into the shopFront of house
You will be checking the online email enquiries and dealing with those accordingly
Conduct viewings
Booking viewings via in house system
Process applications and reference
Create and maintain property files - so you will get to understand the file and what goes inside it
Liaising with 3rd parties such as landlords and solicitors
Diary management
General office duties such as filing, photocopying and post
Closing deals to secure the property rental
Follow up enquiries
Coordinating move-ins
Working as part of a team and assisting other team members
Canvassing and self-generating business
Training:
Level 3 Housing Property Management Apprenticeship Standard100% remote learning via Teams
Supported with an online learning platform
Learners must record minimum 6 hours "off the job" per week on learner journal
Minimum 3 sessions per month to facilitate "off the job" hours
Training Outcome:
For the right person, there is the opportunity to secure full-time employment and progress to higher-level qualifications
Employer Description:Adam Hayes was set up during the economic downturn of 2009 by the two founders of the company, alongside a part time secretary, a self-employed mortgage advisor, and a tight financial budget. Over the years we have gained a strong market presence that specialises in a range of property services including Residential and Commercial Sales and Lettings, Property Management, and Financial Services. Today we have three thriving high street offices, in North Finchley, East Finchley and Finchley Central. Our philosophy of continually improving the way we operate has been fundamental in our growth and has allowed us to establish ourselves as a credible agent within our industry. This has been achieved by working with our clients and anticipating their every need allowing us to provide an outstanding level of customer service by offering a personal, professional, and respectful approach to everyone we engage with. Our company is built on three core values, being Progressive, Dependable and Committed, which prominently features in all three of our offices and has allowed us to establish ourselves as one of the leading independent Estate Agents in London. With a high number of our competitors closing due to the tough economic climate, our proactive approach, hard work and embracement of innovative technology has catapulted us to become a market leader in North London.Working Hours :Monday - Friday, 8.30am - 5.00pm
Saturday, 10.00am - 4.00pm.
Working 5 days a week with a day off in the week to allow for Saturday working.Skills: Communication skills,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Initiative,Full UK Driving Licence....Read more...
Are you passionate about empowering young people? At LEBC, we value innovation, respect, and continual growth, and we're seeking a dedicated Careers Advisor to join our team. In this role, you'll deliver our Careers Education Service across local schools and colleges, helping young people make informed decisions about their futures.Job Summary:To support the delivery of our Careers Education Service to young people in local schools and colleges.To empower young people to make informed careers and education decisions, building confidence and a greater awareness of the skills needed to be successful in the world of work.To understand the needs of all young people including those with physical or learning disabilities and those at risk of becoming NEET, to enable the appropriate delivery of Careers Information, Advice and Guidance in group and 1-2-1 settings.LEBC pays for Careers IAG Level 6 Diploma qualification if the successful candidate does not already hold this qualification.Main Responsibilities:
Provide impartial information, advice and guidance (IAG) to young people in schools and colleges across Leicestershire.Complete action plans thoroughly and accurately with successful student progression at the forefront.Achieve consistently high levels of customer satisfaction. This will be monitored through student and teacher feedback.Deliver 1-2-1 and group sessions to help young people with CV preparation, interview skill techniques, confidence building as well as learning more about job market opportunities.Contribute to the design and delivery of current and topical workshop activities, to support young people's employability skills development, and to enable schools and colleges to work towards the Gatsby Benchmarks.
The post holder will be based at schools across Leicester and Leicestershire but should be willing to travel extensively to schools and other sites as required. On occasion there may be a requirement to attend meetings and training further afield. Expenses will be paid in accordance with LEBC guidelines.The nature of the work may occasionally involve the postholder carrying duties outside of normal working hours. Overtime working is paid as time off in lieu.The postholder may be required to attend, from time to time, training courses, conferences, seminars or other meetings as required by his/her own training needs and the needs of the company.LEBC is committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment. Background checks and an enhanced DBS will be required for this role.Benefits:
Competitive Salary £25,000 to £28,000 depending on experience and qualification, pro rata to working hours25 days Holiday (pro rata) plus 8 bank public holidays, pro rata to working hoursTime off in Lieu flexible working systemCompany Pension Scheme of 10% following 6 month probation
Additional Information:
Full time, 5 days a week (part time of 3 or 4 days a week considered)Term Time only roleRequires a drivers licence
Our Values:
Adding value for allRespect and valueContinual InnovationEvidence based practiceDoing business efficiently
Our Culture:
Continuing to innovateResponding to challenge and supporting each otherNurturing talent and recognising achievementChanging to growListening to our customersTaking pride in what we do
How to ApplyIf you are interested in this role and would like to learn more please attach your CV to the link provided.....Read more...
EV Charger Setup: Inspect and set up Electric Vehicle (EV) chargers
Energy Monitoring Systems: Assist with the installation and connection of Eco Structure Asset Advisor systems to monitor energy usage and efficiency
Backup Power and Cooling Systems: Set up and maintain backup power systems, cooling systems, switchgear (electrical distribution), and transformers
Equipment Updates and Repairs: Update and repair existing equipment and systems to ensure optimal performance
Maintenance Support: Assist maintenance and inspection teams with their tasks to ensure equipment reliability
Site Risk Assessments: Carry out risk assessments on site and complete safety documents to ensure a safe working environment
Project Collaboration: Work closely with the Project Manager and Service Manager to support customer projects effectively.
Testing and Reporting: Record test results and create detailed reports on work completed at the site
Business Promotion: Help promote the company’s services and identify new business opportunities to drive growth
Training:During your apprenticeship, you will receive two types of training.
On-the-job training will be delivered by Schneider Electric, your employer. You’ll receive training and supervision to help you perform your role. This will include skills and knowledge that are outside of the apprenticeship but necessary for the job. In addition to ‘on-the-job’ training, they will support you in other ways to ensure your success.
Types of support will include:
A comprehensive induction
Mentoring or regular one-to-one guidance
Social enrichment and networking opportunities
Performance reviews
Mental health and wellbeing support
Feedback opportunities
Off-the-job training will be provided by a carefully selected training provider during your normal working hours. You will spend at least 20% of your working hours (approximately 6 hours per week) completing ‘off-the-job’ training. This is protected time and a requirement for apprenticeship delivery. This training will teach you the knowledge, skills, and behaviours outlined in the apprenticeship standard, enabling you to achieve occupational competence.Training Outcome:
After successful completion of your apprenticeship, you will have the opportunity to move into your permanent position
Your learning doesn't stop there! Learn everyday, to stop learning is to stop growing. We are genuinely curious, never done with learning. With Schneider, there is no such thing as knowing it all or having all the answers. We beleive in life-long learning
Every minute of the day brings a new chance to listen, open up our minds, and widen our horizons. We are never too experienced to learn
Employer Description:Schneider’s purpose is to create impact by empowering everyone to make the most of their energy and resources, bridging progress with sustainability. At Schneider, we call this Life Is On.
Our mission is to be the trusted partner in sustainability and efficiency. As a global leader in industrial technology, Schneider provides integrated solutions that help businesses grow, using digital tools to improve efficiency and create value for our customers.
With over 150,000 employees and more than a million partners in over 100 countries, we stay close to our customers and communities. Schneider embraces diversity and inclusion, guided by our purpose of building a sustainable future for all.Working Hours :Monday to Friday, working hours TBC.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Non judgemental....Read more...
EV Charger Setup: Inspect and set up Electric Vehicle (EV) chargers.
Energy Monitoring Systems: Assist with the installation and connection of Eco Structure Asset Advisor systems to monitor energy usage and efficiency.
Backup Power and Cooling Systems: Set up and maintain backup power systems, cooling systems, switchgear (electrical distribution), and transformers.
Equipment Updates and Repairs: Update and repair existing equipment and systems to ensure optimal performance.
Maintenance Support: Assist maintenance and inspection teams with their tasks to ensure equipment reliability.
Site Risk Assessments: Carry out risk assessments on site and complete safety documents to ensure a safe working environment.
Project Collaboration: Work closely with the Project Manager and Service Manager to support customer projects effectively.
Testing and Reporting: Record test results and create detailed reports on work completed at the site.
Business Promotion: Help promote the company’s services and identify new business opportunities to drive growth.
Training:During your apprenticeship, you will receive two types of training.
On-the-job training will be delivered by Schneider Electric, your employer. You’ll receive training and supervision to help you perform your role. This will include skills and knowledge that are outside of the apprenticeship but necessary for the job. In addition to ‘on-the-job’ training, they will support you in other ways to ensure your success.
Types of support will include:
A comprehensive induction.
Mentoring or regular one-to-one guidance.
Social enrichment and networking opportunities.
Performance reviews.
Mental health and wellbeing support.
Feedback opportunities.
Off-the-job training will be provided by a carefully selected training provider during your normal working hours. You will spend at least 20% of your working hours (approximately 6 hours per week) completing ‘off-the-job’ training. This is protected time and a requirement for apprenticeship delivery. This training will teach you the knowledge, skills, and behaviours outlined in the apprenticeship standard, enabling you to achieve occupational competence.Training Outcome:
After successful completion of your apprenticeship, you will have the opportunity to move into your permanent position.
Your learning doesn't stop there! Learn everyday, to stop learning is to stop growing. We are genuinely curious, never done with learning. With Schneider, there is no such thing as knowing it all or having all the answers. We beleive in life-long learning.
Every minute of the day brings a new chance to listen, open up our minds, and widen our horizons. We are never too experienced to learn.
Employer Description:Schneider’s purpose is to create impact by empowering everyone to make the most of their energy and resources, bridging progress with sustainability. At Schneider, we call this Life Is On.
Our mission is to be the trusted partner in sustainability and efficiency. As a global leader in industrial technology, Schneider provides integrated solutions that help businesses grow, using digital tools to improve efficiency and create value for our customers.
With over 150,000 employees and more than a million partners in over 100 countries, we stay close to our customers and communities. Schneider embraces diversity and inclusion, guided by our purpose of building a sustainable future for all.Working Hours :Monday to Friday, working hours TBC.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Non judgemental....Read more...
EV Charger Setup: Inspect and set up Electric Vehicle (EV) chargers.
Energy Monitoring Systems: Assist with the installation and connection of Eco Structure Asset Advisor systems to monitor energy usage and efficiency.
Backup Power and Cooling Systems: Set up and maintain backup power systems, cooling systems, switchgear (electrical distribution), and transformers.
Equipment Updates and Repairs: Update and repair existing equipment and systems to ensure optimal performance.
Maintenance Support: Assist maintenance and inspection teams with their tasks to ensure equipment reliability.
Site Risk Assessments: Carry out risk assessments on site and complete safety documents to ensure a safe working environment.
Project Collaboration: Work closely with the Project Manager and Service Manager to support customer projects effectively.
Testing and Reporting: Record test results and create detailed reports on work completed at the site.
Business Promotion: Help promote the company’s services and identify new business opportunities to drive growth.
Training:During your apprenticeship, you will receive two types of training.
On-the-job training will be delivered by Schneider Electric, your employer. You’ll receive training and supervision to help you perform your role. This will include skills and knowledge that are outside of the apprenticeship but necessary for the job. In addition to ‘on-the-job’ training, they will support you in other ways to ensure your success.
Types of support will include:
A comprehensive induction.
Mentoring or regular one-to-one guidance.
Social enrichment and networking opportunities.
Performance reviews.
Mental health and wellbeing support.
Feedback opportunities.
Off-the-job training will be provided by a carefully selected training provider during your normal working hours. You will spend at least 20% of your working hours (approximately 6 hours per week) completing ‘off-the-job’ training. This is protected time and a requirement for apprenticeship delivery. This training will teach you the knowledge, skills, and behaviours outlined in the Level 4 Electrical power networks engineer apprenticeship standard, enabling you to achieve occupational competence.Training Outcome:
After successful completion of your apprenticeship, the right candidate will have the opportunity to move into your permanent position.
Your learning doesn't stop there! Learn everyday, to stop learning is to stop growing. We are genuinely curious, never done with learning. With Schneider, there is no such thing as knowing it all or having all the answers. We believe in life-long learning.
Every minute of the day brings a new chance to listen, open up our minds, and widen our horizons. We are never too experienced to learn.
Employer Description:Schneider’s purpose is to create impact by empowering everyone to make the most of their energy and resources, bridging progress with sustainability. At Schneider, we call this Life Is On.
Our mission is to be the trusted partner in sustainability and efficiency. As a global leader in industrial technology, Schneider provides integrated solutions that help businesses grow, using digital tools to improve efficiency and create value for our customers.
With over 150,000 employees and more than a million partners in over 100 countries, we stay close to our customers and communities. Schneider embraces diversity and inclusion, guided by our purpose of building a sustainable future for all.Working Hours :Monday to Friday, working hours TBC.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Non judgemental....Read more...
