An opportunity has arisen for a Senior Service Advisor to join a well-established dealership offering new and used car sales, servicing, and MOTs providing full vehicle care and customer support.
As a Senior Service Advisor, you will oversee the end-to-end service journey, ensuring a smooth, professional and customer-focused experience.
This full-time permanent role offers a salary range of OTE £25,000 - £50,000 and benefits.
You will be responsible for:
? Acting as the main point of contact for customers attending the service department
? Coordinating workshop bookings and monitoring vehicle progress to agreed timescales
? Keeping customers informed throughout the day via appropriate communication channels
? Explaining completed work clearly at vehicle handover and arranging onward mobility where required
? Promoting essential repairs and maintenance in a professional, ethical manner
? Ensuring job cards, invoices and service records are completed accurately
? Supporting workflow within the department and assisting with more complex customer queries
What we are looking for:
? Previously worked as a Senior Service Advisor, Service Advisor, Service Adviser, Service Team Leader, Automotive Service Advisor or in a similar role.
? Have 3 years of experience in a franchised or main dealership environment
? Strong knowledge of aftersales processes and workshop operations
? Leadership capability or experience supporting a Service Manager
? A consistent track record of achieving service KPIs and upselling objectives
? The ability to manage multiple customers and priorities in a fast-paced setting
? A full UK driving licence
Shift:
? Monday to Friday: 08:00 - 18:00
? Saturdays: 1 in 3 rota, 08:00 - 12:30
What's on offer:
? Competitive salary
? Bonus potential
? Generous holiday allowance plus bank holidays
? Company pension scheme
? Staff discounts on vehicles, servicing, parts and related products
? Refer....Read more...
The role of a Customer Experience Specialist Service Advisor Apprentice expert:
Understanding your customers and the business
Developing knowledge of relevant regulations and legislation
Using appropriate resources and technology to meet the needs of customers
Keeping up to date with the most recent product information
Resolving challenges
Understanding the extended customer journey
Understanding how to apply different skills and behaviours in various different situations
Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture
Apply knowledge and skills to find solutions to complex challenges
Analyse service levels and develop options for improvement
Training:Working towards a Level 3 apprenticeship as a Customer Experience Specialist Service Advisor Apprentice you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations.
Training is delivered at the state of the art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme.Training Outcome:Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:
Customer Support Executive
Front of House- Brand Representative
Customer Service expert leading to after sales, service advisor or parts advisor
Employer Description:Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.Working Hours :To be confirmed by employer.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
An opportunity has arisen for a Senior Service Advisor to join a well-established dealership offering new and used car sales, servicing, and MOTs providing full vehicle care and customer support.
As a Senior Service Advisor, you will oversee the end-to-end service journey, ensuring a smooth, professional and customer-focused experience.
This full-time permanent role offers a salary range of OTE £25,000 - £50,000 and benefits.
You will be responsible for:
* Acting as the main point of contact for customers attending the service department
* Coordinating workshop bookings and monitoring vehicle progress to agreed timescales
* Keeping customers informed throughout the day via appropriate communication channels
* Explaining completed work clearly at vehicle handover and arranging onward mobility where required
* Promoting essential repairs and maintenance in a professional, ethical manner
* Ensuring job cards, invoices and service records are completed accurately
* Supporting workflow within the department and assisting with more complex customer queries
What we are looking for:
* Previously worked as a Senior Service Advisor, Service Advisor, Service Adviser, Service Team Leader, Automotive Service Advisor or in a similar role.
* Have 3 years of experience in a franchised or main dealership environment
* Strong knowledge of aftersales processes and workshop operations
* Leadership capability or experience supporting a Service Manager
* A consistent track record of achieving service KPIs and upselling objectives
* The ability to manage multiple customers and priorities in a fast-paced setting
* A full UK driving licence
Shift:
* Monday to Friday: 08:00 - 18:00
* Saturdays: 1 in 3 rota, 08:00 - 12:30
What's on offer:
* Competitive salary
* Bonus potential
* Generous holiday allowance plus bank holidays
* Company pension scheme
* Staff discounts on vehicles, servicing, parts and related products
* Referral incentive scheme
* Profit sharing
* Gym membership
* Ongoing manufacturer-backed training and development
* Additional lifestyle benefits
This is a great opportunity to join a respected automotive business in a senior-facing role where your experience will be valued.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Internal Sales Parts Advisor
Are you ready to take the next step in your career as a Parts Advisor / Internal Sales Parts Advisor with a specialist Motor Factor / Parts Business focused on Commercial Vehicle Parts?
We’re seeking a motivated Parts Advisor to join a dynamic company known for its supportive culture, career development opportunities, and commitment to employee wellbeing. This is an excellent opportunity to build your career with a business that truly values its people and offers a great benefits package.
Location: Ideally based around Middlesbrough, Malton, Billingham, Stockton-on-Tees, Thornaby-on-Tees, Eaglescliffe, Ingleby Barwick, Yarm, Darlington, Guisborough, Skelton-in-Cleveland, or Hartlepool.
Salary & Benefits: Up to £35,000 per annum + Commission + Pension scheme + 28 days annual leave + Career Development + Free onsite parking + No weekend working
Key Responsibilities
Provide customers with expert advice and assistance on commercial vehicle parts and accessories.
Deliver excellent customer service and accurate technical guidance.
Process customer orders efficiently and keep clients informed with regular updates.
Make proactive outbound calls to communicate order progress and maintain engagement.
Develop and strengthen customer relationships to support account growth.
Maintain accurate records and update internal systems promptly.
Key Requirements
Previous experience as a Parts Advisor or Commercial Vehicle Parts Advisor.
Strong communication skills and a customer-focused approach.
Ability to build and maintain productive working relationships.
Confident using computer systems for order processing and tracking.
To Register your interest:
To apply for this Internal Sales Parts Advisor position, please send your CV to Robert Cox at Glen Callum Associates Ltd: / 07398 204832
Job Reference: 4185RCA – Internal Sales Parts Advisor
Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know—we’re here to support you.....Read more...
An opportunity has arisen for a Service Advisor to join a well-established dealership offering new and used car sales, servicing, and MOTs providing full vehicle care and customer support.
As a Service Advisor, you will be supporting the service department to ensure smooth, professional, and efficient experience for every customer.
This full-time permanent role offers a salary range of OTE £25,000 - £40,000 and benefits.
You will be responsible for:
? Greeting and welcoming aftersales customers in a professional manner
? Managing service bookings and keeping customers informed throughout their visit
? Liaising with workshop and parts teams to coordinate efficient service delivery
? Advising customers on additional work and promoting relevant services
? Maintaining accurate records and delivering high standards of service
What we are looking for:
? Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator or in a similar role.
? Prior experience of 1 year in a customer-facing role within the motor trade
? Strong organisational skills and attention to detail
? Confidence in working in a fast-paced, high-volume environment
? Full UK driving licence
Shift:
? Monday to Friday: 08:00 - 18:00
? Saturdays: 1 in 3 rota, 08:00 - 12:30
Whats on offer:
? Competitive Salary
? Bonus structure
? 25 days holiday plus bank holidays
? Comprehensive training and ongoing professional development
? Company pension
? Employee discounts
? Gym membership
? On-site parking
This is a fantastic opportunity for a proactive individual to join a recognised and professional team.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy P....Read more...
Parts Advisor – Car Parts / Motor Factor
We are seeking an experienced Parts Advisor / Car Parts Sales Advisor to join a leading automotive aftermarket business specialising in the supply of car parts, vehicle accessories, and motor factor products to both trade and retail customers.
This is a great opportunity for someone with a background in automotive parts sales, motor factors, or vehicle components who enjoys working in a fast-paced, environment.
You'll be part of a friendly, supportive team with a strong reputation in the industry.
Location: Peterborough, Werrington, Whittlesey, Gunthorpe, Yaxley, Crowland, Thorney, Deeping St James, Northborough
Salary – Up to £35k Basic + Bonus + Pension + Benefits + 28 days hols inc BH
Key Responsibilities:
Handle inbound sales calls from trade and retail customers
Identify, advise, and sell the correct car parts, automotive accessories, and components
Accurately process parts orders using internal systems (MAM Autocat experience is a bonus)
Provide excellent customer service and manage product queries and returns
Support the team with dispatch coordination and general warehouse/admin tasks
Candidate Requirements:
Ideally experience in car parts sales, automotive customer service, or motor factor sales
Strong interest in vehicles and good knowledge of car parts
Excellent telephone manner and strong communication skills
Comfortable using Microsoft Office (Word, Excel, Outlook)
Experience using MAM Software, MAM Autocat, or similar cataloguing systems is desirable
Ability to manage multiple tasks and work as part of a team
Apply in Confidence:
To apply for this Parts Advisor / Car Parts Sales Person role please forward your CV to Robert Cox at Glen Callum Associates Ltd on or 07398 204832
Job Ref: 4275RCA Parts Advisor / Car Parts Salesperson....Read more...
Parts Advisor – Commercial Vehicle
Salary: Up to £40,000 basic (OTE £47,000)
Benefits: Pension + 28 days holiday (including Bank Holidays) + Employee Ownership Trust + Free onsite parking
Location: Easily commutable from Retford, Lincoln, Worksop Doncaster, Bawtry, Gainsborough, , Rotherham, Tuxford, Rampton, Newark-on-Trent, Chesterfield, Clowne
Are you an experienced Parts Advisor with strong knowledge of commercial vehicle parts? Join a well-established, employee-owned organisation that values teamwork, innovation, and excellent customer service.
The Role
As a Commercial Vehicle Parts Advisor, you will be a key point of contact for customers, providing professional advice, managing orders, and supporting the growth of customer accounts.
Key Responsibilities
Provide accurate advice on commercial vehicle parts and accessories
Process, track, and manage customer orders
Build and maintain strong customer relationships
Make proactive calls to update customers and support their requirements
Ensure internal systems and customer records are kept accurate and up to date
Skills & Experience
Minimum 2 years’ experience as a Parts Advisor (commercial vehicle experience advantageous)
Strong product knowledge and a customer-focused approach
Confident communication skills and effective organisation
Comfortable using computer-based order processing and account management systems
Register your interest
Interested in advancing your career with a respected, employee-owned company?
Send your CV to Robert Cox at
or call 07398 204832 for a confidential discussion.
Glen Callum Associates Ltd – Automotive Aftermarket Recruitment Specialists
Job Ref: 4214RCB – Parts Advisor (Commercial Vehicle)
Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know—we’re here to support you.....Read more...
Parts Advisor – Commercial Vehicle
Salary: Up to £40,000 basic (OTE £47,000)
Benefits: Pension + 28 days holiday (including Bank Holidays) + Employee Ownership Trust + Free onsite parking
Location: Easily commutable from Retford, Lincoln, Worksop Doncaster, Bawtry, Gainsborough, , Rotherham, Tuxford, Rampton, Newark-on-Trent, Chesterfield, Clowne
Are you an experienced Parts Advisor with strong knowledge of commercial vehicle parts? Join a well-established, employee-owned organisation that values teamwork, innovation, and excellent customer service.
The Role
As a Commercial Vehicle Parts Advisor, you will be a key point of contact for customers, providing professional advice, managing orders, and supporting the growth of customer accounts.
Key Responsibilities
Provide accurate advice on commercial vehicle parts and accessories
Process, track, and manage customer orders
Build and maintain strong customer relationships
Make proactive calls to update customers and support their requirements
Ensure internal systems and customer records are kept accurate and up to date
Skills & Experience
Minimum 2 years’ experience as a Parts Advisor (commercial vehicle experience advantageous)
Strong product knowledge and a customer-focused approach
Confident communication skills and effective organisation
Comfortable using computer-based order processing and account management systems
Register your interest
Interested in advancing your career with a respected, employee-owned company?
Send your CV to Robert Cox at
or call 07398 204832 for a confidential discussion.
Glen Callum Associates Ltd – Automotive Aftermarket Recruitment Specialists
Job Ref: 4214RCB – Parts Advisor (Commercial Vehicle)
Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know—we’re here to support you.....Read more...
Parts Advisor – Commercial Vehicle
Salary: Up to £40,000 basic (OTE £47,000)
Benefits: Pension + 28 days holiday (including Bank Holidays) + Employee Ownership Trust + Free onsite parking
Location: Easily commutable from Retford, Lincoln, Worksop Doncaster, Bawtry, Gainsborough, , Rotherham, Tuxford, Rampton, Newark-on-Trent, Chesterfield, Clowne
Are you an experienced Parts Advisor with strong knowledge of commercial vehicle parts? Join a well-established, employee-owned organisation that values teamwork, innovation, and excellent customer service.
The Role
As a Commercial Vehicle Parts Advisor, you will be a key point of contact for customers, providing professional advice, managing orders, and supporting the growth of customer accounts.
Key Responsibilities
Provide accurate advice on commercial vehicle parts and accessories
Process, track, and manage customer orders
Build and maintain strong customer relationships
Make proactive calls to update customers and support their requirements
Ensure internal systems and customer records are kept accurate and up to date
Skills & Experience
Minimum 2 years’ experience as a Parts Advisor (commercial vehicle experience advantageous)
Strong product knowledge and a customer-focused approach
Confident communication skills and effective organisation
Comfortable using computer-based order processing and account management systems
Register your interest
Interested in advancing your career with a respected, employee-owned company?
Send your CV to Robert Cox at
or call 07398 204832 for a confidential discussion.
Glen Callum Associates Ltd – Automotive Aftermarket Recruitment Specialists
Job Ref: 4214RCB – Parts Advisor (Commercial Vehicle)
Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know—we’re here to support you.....Read more...
An opportunity has arisen for a Service Advisor to join a well-established dealership offering new and used car sales, servicing, and MOTs providing full vehicle care and customer support.
As a Service Advisor, you will be supporting the service department to ensure smooth, professional, and efficient experience for every customer.
This full-time permanent role offers a salary range of OTE £25,000 - £40,000 and benefits.
You will be responsible for:
* Greeting and welcoming aftersales customers in a professional manner
* Managing service bookings and keeping customers informed throughout their visit
* Liaising with workshop and parts teams to coordinate efficient service delivery
* Advising customers on additional work and promoting relevant services
* Maintaining accurate records and delivering high standards of service
What we are looking for:
* Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator or in a similar role.
* Prior experience of 1 year in a customer-facing role within the motor trade
* Strong organisational skills and attention to detail
* Confidence in working in a fast-paced, high-volume environment
* Full UK driving licence
Shift:
* Monday to Friday: 08:00 - 18:00
* Saturdays: 1 in 3 rota, 08:00 - 12:30
Whats on offer:
* Competitive Salary
* Bonus structure
* 25 days holiday plus bank holidays
* Comprehensive training and ongoing professional development
* Company pension
* Employee discounts
* Gym membership
* On-site parking
This is a fantastic opportunity for a proactive individual to join a recognised and professional team.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Tudor Employment Agency are currently seeking a proactive and customer‑focused Customer Service Advisor to work for our client based in Sheffield, S4.The ideal candidate will be responsible for handling customer enquiries across multiple channels, ensuring timely and accurate responses in a fast‑paced environment. This role is essential to maintaining excellent service standards for members of the public on behalf of Sheffield City Council and offers opportunities for development within a dynamic customer service setting.Rate of pay: £12.21 per hour Hours of work: Monday to Friday – Working Hours between 8.00am and 6.00pm on a weekly rota basisKey Responsibilities for the Customer Service Advisor:
Communicating directly with customers via telephone, email, electronic systems, social media and face‑to‑face when requiredProcessing incoming calls, emails and service-related enquiries from members of the public across Sheffield regarding services delivered by Veolia on behalf of Sheffield City CouncilCarrying out both reactive and proactive customer service tasks to ensure contractual service levels and call targets are consistently achievedDealing with incoming calls in a professional, timely and friendly manner for both internal and external customersResponding promptly and effectively to customer enquiriesHandling and resolving complaints at the first point of contact wherever possible, ensuring customer satisfaction and business requirements are metObtaining and evaluating relevant information to resolve service issues efficientlyProcessing service requests, enquiries and complaints, ensuring all information is recorded accurately and passed to relevant teamsLiaising with internal stakeholders such as Operations and Systems Support to ensure work is completed and database amendments are made correctlyCarrying out call‑backs to customers to provide updates on progressCommunicating expected timescales for resolution clearly and professionallyMaintaining full awareness of all processes and ensuring high standards of service quality at all timesSupporting the management of a customer base of approximately 240,000 properties across Sheffield
Key Skills for the Customer Service Advisor:
Proven ability to deliver exceptional customer service across multiple communication channelsStrong listening skills and the ability to identify customer needs effectivelyAbility to work collaboratively within a team and remain calm under pressureExcellent organisational and planning skills, with the ability to prioritise tasksStrong interpersonal skills with high attention to detailProactive, adaptable and able to go the extra mile for customersFlexible and open to a broad range of tasks within a changing environmentConfident telephone manner with strong verbal communicationCompetent IT skills, including the ability to learn new systems quicklyAbility to take initiative with a genuine interest in delivering a first-class customer experience
How to ApplyIn order to be considered for the Customer Service Advisor vacancy, or for further information, please contact our Commercial team on 01922 725445 extension 1003 or 1004 or submit your CV to commercial@tudoremployment.co.uk, quoting ref TEAVEOCSA/04.Applicants can also register online by clicking the link – https://tinyurl.com/ONLINECOMTEMP1For information on all of our roles, please refer to www.tudoremployment.co.uk.#TeamTudor await your call!....Read more...
Looking for a role that combines customer service, warehouse operations and stock control, with the bonus of an early finish every Friday?We’re recruiting a Parts Advisor to join a busy, supportive team where no two days are the same. You’ll play a key role in processing customer orders, managing stock, supporting production and ensuring goods are picked, packed and despatched accurately and on time.Location: Worksop Hours: 40 hours per week | between 07:30 -16:30 Monday to Thursday and 07:30 - 14:00 Friday Pay: Up to £16.13ph / £33,550 DOE Industry: Manufacturing / Engineering / DistributionThis is a hands-on position ideal for someone who enjoys variety, takes pride in accuracy and thrives in a fast-paced environment. In return, you’ll benefit from a stable, long-term role, an early Friday finish, and the opportunity to develop valuable skills across customer service, logistics and inventory management.Key Responsibilities of the Parts Advisor: Customer Service & Order Processing
Receive and process customer orders via telephone and internal systems
Provide accurate product information to identify and meet customer requirements
Process sales transactions efficiently and professionally
Liaise with suppliers to source items not held in stock
Warehouse, Stores & Stock Control
Pick, pack and label parts, products and components in line with company procedures
Raise pick lists to ensure timely despatch of goods
Produce shipping and export documentation in line with UK and international regulations
Check, receipt and book in goods received
Locate, label and maintain inventory records
Carry out stock counts and support inventory accuracy
Pick and kit parts accurately for production
Handle and move materials as required to support business needs
What are we looking for in a Parts Advisor? Essential
Experience working within a stores, warehouse or parts department
Strong customer service skills, particularly telephone-based communication
Experience working effectively as part of a team
Good working knowledge of Microsoft Office (Outlook, Word, Excel)
Ability to read and understand engineering drawings, parts catalogues and Bills of Materials
Excellent attention to detail and accuracy
Ability to work in a fast-paced environment and meet tight deadlines
Strong problem-solving skills and initiative
Desirable
Experience using inventory or stock management systems
Fork Lift Truck licence
Reach Truck and/or Side Loader licence
Personal Attributes
Conscientious, reliable and hard-working
Motivated to achieve individual and team objectives
Able to manage multiple tasks and competing priorities
Flexible and adaptable to changing business needs
Apply Today to be a Parts Advisor If you enjoy problem-solving, working as part of a team and delivering great service from order through to despatch, we’d love to hear from you. Contact Sophie Ranson at E3 Recruitment or hit ‘Apply’ now!....Read more...
As a Business Admin Apprentice, you will work closely with the team to support daily operations. Your main duties will include:
Handling inbound enquiries via phone, email, and web chat
Checking initial eligibility for various debt solutions
Inputting and managing client information on internal systems
Following up with potential leads and gathering required documentation
Supporting the admin and advisor teams with general office tasks
Delivering excellent customer service and maintaining confidentiality at all times
Learning and understanding the financial products we offer to support client queries
This is a fantastic opportunity for someone looking to grow in a professional, customer-focused environment.Training:
Business Administrator Level 3 Apprenticeship Standard
Training delivered by Rochdale Training via on-site visits
Monthly Training 1:1s with a qualified trainer to support development and progression
Training Outcome:
Opportunity for a full-time role upon completion
Potential progression to an advisor role
Ongoing personal development and support with further qualifications
Employer Description:The Debt Advice Service provides confidential and professional debt advice, helping individuals regain control of their finances. We pride ourselves on a client-first approach and offer tailored debt solutions. This is a great opportunity to join a growing, supportive team and build a career in a meaningful industry.Working Hours :40-hours per week, Monday to Friday, 9am to 5.30pm. Shifts to be confirmed at interview.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Ability to multitask,Friendly and approachable,Reliable and punctual....Read more...
Act as a main point of contact for clients, keeping them fully updated at each stage of their mortgage journey
Respond promptly and professionally to client queries, concerns, and requests
Liaise regularly with solicitors, estate agents, and other third parties to gather updates and resolve issues
Accurately update and maintain our CRM system with all client information and daily activity
Manage and maintain client records, ensuring data is complete, up to date, and compliant
Manage advisors’ diaries, including booking, rescheduling, and confirming appointments
Prepare and create documents and information packs in advance of client appointments
Ensure all documentation is correctly prepared and stored in line with internal processes
Provide general administrative support to advisors and the wider team as required
Take inbound calls via the main switchboard, dealing with enquiries directly where possible or directing calls to the appropriate advisor or team member
Training:
The apprentice will be working towards the Customer Service Specialist Level 3 Apprenticeship Standard
Delivered in the workplace via online training with Colchester Institute
Training Outcome:Mortgage and Protection Advisor.Employer Description:Founded in 2009 by Natasha Brown, Gateway Mortgages is a brokerage for all things mortgage and protection. Gateway Mortgages prides itself on keeping good relations which all their clients and works hard to ensure that all clients receive the best possible service. Based near Braintree Designer, with a team of 7 staff. Gateway Mortgages keeps on growing, with now an estate agents attached and also a specialist lending brokerage, which deals with commercial lending.Working Hours :Monday to Friday 9am - 5pm, with a one hour lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Initiative,Patience....Read more...
Do you thrive on building trust and meaningful connections?A respected luxury healthcare provider in Dorset is looking for a Customer Support Advisor with a strong relationship-building mindset to help drive enquiries, build confidence, and convert interest into long-term placements — all while maintaining a genuinely people-first approach.You’ll be the first point of contact for residents and families, guiding them with empathy and professionalism while showcasing the quality, care, and values of the service.Working closely with internal teams, you’ll help ensure every enquiry is handled smoothly, confidently, and with impact.You’ll also take ownership of local brand visibility and networking, building strong referral relationships with healthcare professionals, community partners, and key stakeholders.From strengthening local awareness to nurturing long-term connections, you’ll play a visible role in driving growth and reputation.This is a full-time, permanent role for a Customer Support Advisor.Person Specification
Experience in customer support, client relations, or advisory roles within a healthcare settingExcellent communication and listening skills, with a calm and empathetic approachConfident handling sensitive conversations with professionalism and discretionFull UK driving licence and access to own vehicle
Benefits
Competitive salary with performance-related incentivesSupportive, compassionate, and inclusive working cultureOngoing training and professional developmentWellbeing support and employee benefitsClear opportunities for progression within care services....Read more...
Do you thrive on building trust and meaningful connections?A respected luxury healthcare provider in Dorset is looking for a Customer Support Advisor with a strong relationship-building mindset to help drive enquiries, build confidence, and convert interest into long-term placements — all while maintaining a genuinely people-first approach.You’ll be the first point of contact for residents and families, guiding them with empathy and professionalism while showcasing the quality, care, and values of the service.Working closely with internal teams, you’ll help ensure every enquiry is handled smoothly, confidently, and with impact.You’ll also take ownership of local brand visibility and networking, building strong referral relationships with healthcare professionals, community partners, and key stakeholders.From strengthening local awareness to nurturing long-term connections, you’ll play a visible role in driving growth and reputation.This is a full-time, permanent role for a Customer Support Advisor.Person Specification
Experience in customer support, client relations, or advisory roles within a healthcare settingExcellent communication and listening skills, with a calm and empathetic approachConfident handling sensitive conversations with professionalism and discretionFull UK driving licence and access to own vehicle
Benefits
Competitive salary with performance-related incentivesSupportive, compassionate, and inclusive working cultureOngoing training and professional developmentWellbeing support and employee benefitsClear opportunities for progression within care services....Read more...
Skopes Menswear – Retail Sales Advisor 32 hrs per weekConcession within Boundary Mill Store WalsallWe are a leading menswear retailer Skopes Menswear, and we have stores/concessions across the UK and have been operating now for over 75 years.The business is expanding further, and we are currently seeking a part time Retail Sales Advisor for our menswear concession based within Boundary Mill Store, Junction 10 Retail Park, Bentley Mill Way, Walsall, WS2 0UE.This is a superb opportunity to join a well-established yet ever-growing company.Dynamic individuals are sought and will be responsible for sales and customer service, and merchandising stock on our department within the store.Salary / Benefits:
Basic salary in line with NMW plus commission.Commission scheme is payable on team sales, not an individual target.Full time staff 28 days holiday, prorata’d to part time hours.Workplace pension scheme.Staff discount schemeFull training on all their stock.
Hours:
32 hours per week available between store opening times.
Great career prospects await the successful candidate!If this sounds like the opportunity for you, please apply ASAP.....Read more...
As a Vehicle Service Advisor, you will develop the ability to interpret customer and business needs using technology and resources to deliver first-class customer service. The role of a Service Advisor typically involves:
Assist customers in scheduling service appointments, providing information on available services, and answering inquiries.
Greet customers in a professional and courteous manner, ensuring a positive service experience.
Liaise between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times.
Learn to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers.
Coordinate with the parts department to ensure timely availability of required components for service appointments.
Keep customers informed of service progress, including any additional repairs or maintenance identified during inspections.
Handle customer complaints and concerns effectively, striving to achieve satisfactory resolutions.
Utilise computerised systems to input service orders, generate invoices, and maintain customer records accurately.
Maintain a clean and organised service reception area, ensuring a professional and welcoming atmosphere for customers.
Participate in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness.
Training:
The programme typically lasts for 14 months, and you’ll achieve a nationally recognised qualification (Customer Service Practitioner Level 2)
All of our apprentices are employed through the dealer network and attend week-long block training at our state-of-the-art training centre in Stewartby
Block training is complemented by a combination of regular coaching visits from one of our experienced coaches as well as virtual classroom sessions and E-Learning modules
Your development is supported through your Mazda Apprenticeship journey, with your learning focused towards achieving a qualification recognised across the motor industry This will provide the foundation to develop your career, as there are lots of opportunities within our expanding dealer network to progress and move into new roles once you’re qualified
Training Outcome:
There are lots of opportunities within our expanding dealer network to progress and move into new roles once you’ve successfully completed the programme
Employer Description:We are thrilled to announce that Beechwood Derby, our family-run business, has been honoured with the prestigious AM Award for Best Customer Care in 2024! We're incredibly proud to have been recognised for our unwavering commitment to providing exceptional service and care to our valued customers. The Automotive Management Awards night is widely recognized as the pinnacle of excellence and is often referred to as the "Oscars of the Motor Trade”, there is no higher accolade in the Motor Industry! The award for Best Customer Service is adjudicated by a panel of six industry leading judges who meticulously assess all aspects of the business, including feedback from various social media platforms. Beechwood’s commitment to excellence and customer satisfaction has positioned them as the No 1 dealer in the UK for customer service, surpassing competitors from over 4,500 dealerships across all brands, from Ferrari and Aston Martin to Bentley, among others. We extend our heartfelt thanks to all our loyal customers for their continued support and trust in Beechwood Derby.Working Hours :Monday - Friday, 8.30am - 5.30pm. However, each of our dealers will have different requirements.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Patience....Read more...
As a Vehicle Service Advisor, you will develop the ability to interpret customer and business needs using technology and resources to deliver first-class customer service. The role of a Service Advisor typically involves:
Assist customers in scheduling service appointments, providing information on available services, and answering enquiries
Greet customers in a professional and courteous manner, ensuring a positive service experience
Liaise between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times
Learn to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers
Coordinate with the parts department to ensure timely availability of required components for service appointments
Keep customers informed of service progress, including any additional repairs or maintenance identified during inspections
Handle customer complaints and concerns effectively, striving to achieve satisfactory resolutions
Utilise computerised systems to input service orders, generate invoices, and maintain customer records accurately
Maintain a clean and organised service reception area, ensuring a professional and welcoming atmosphere for customers
Participate in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness
Training:
The programme typically lasts for 14-months, and you’ll achieve a nationally recognised qualification (Customer Service Practitioner Level 2)
All of our apprentices are employed through the dealer network and attend week-long block training at our state-of-the-art training centre in Daventry
Block training is complemented by a combination of regular coaching visits from one of our experienced coaches as well as virtual classroom sessions and E-Learning modules
Your development is supported through your Apprenticeship journey, with your learning focused towards achieving a qualification recognised across the motor industry
This will provide the foundation to develop your career, as there are lots of opportunities within our expanding dealer network to progress and move into new roles once you’re qualified
Further details will be made available at a later date
Training Outcome:There are lots of opportunities within our expanding dealer network to progress and move into new roles once you’ve successfully completed the programme.Employer Description:With years of experience, Rates is one of the most passionate leading experts in Ford Vehicles. Having been in the motor trade for a long time, our expert teams understand your vehicle needs to the fullest.
Our core values are built on honesty, experience and trust so that you can be sure when buying a vehicle with us, our expert advisers will provide a hassle free and transparent service.
Our team is friendly and approachable and are always eager to assist our customers in finding the right vehicle.
The doors to our showroom are always open to visitors and customers alike, so come to our dealership in and meet the ideal Ford vehicle to suit your business needs.
We care about the practicality and comfort of your commercial vehicle just as much as you do, and that is why we understand how important it is to own the most appropriate car for you. At Rates we will provide you with professional specialist advice on a range of personalised finance options and any vehicle offers we have available.Working Hours :Monday - Friday, 8.30am - 5.30pm.
However, each of our dealers will have different requirements (to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Patience....Read more...
Do you thrive on building trust and meaningful connections?A respected luxury healthcare provider in Dorset is looking for an Admissions Advisor with a strong relationship-building mindset to help drive enquiries, build confidence, and convert interest into long-term placements — all while maintaining a genuinely people-first approach.You’ll be the first point of contact for residents and families, guiding them with empathy and professionalism while showcasing the quality, care, and values of the service.Working closely with internal teams, you’ll help ensure every enquiry is handled smoothly, confidently, and with impact.You’ll also take ownership of local brand visibility and networking, building strong referral relationships with healthcare professionals, community partners, and key stakeholders.From strengthening local awareness to nurturing long-term connections, you’ll play a visible role in driving growth and reputation.This is a full-time, permanent role for a Admissions Advisor.Person Specification
Experience in customer support, client relations, or advisory roles within a healthcare settingExcellent communication and listening skills, with a calm and empathetic approachConfident handling sensitive conversations with professionalism and discretionFull UK driving licence and access to own vehicle
Benefits
Competitive salary with performance-related incentivesSupportive, compassionate, and inclusive working cultureOngoing training and professional developmentWellbeing support and employee benefitsClear opportunities for progression within care services....Read more...
Optical Customer Technical Support Advisor – Milton Keynes Full Time | Basic Salary up to £29,000 + £1,000 End of Year Bonus | Excellent Benefits
Zest Optical are working alongside a premium optical lens manufacturer to recruit an Optical Customer Technical Support Advisor for their Milton Keynes site.
This role is ideal for someone with a glazing or optical lab background, or an experienced Optical Assistant with strong technical knowledge who enjoys working with lenses in detail and solving more complex queries. It’s a great opportunity to move into an office-based, customer-facing role while staying firmly within the technical side of optics.
With a full manufacturing and glazing facility on site, you’ll be working closely with production, customer service, and sales teams, supporting independent opticians across the UK and applying your practical optical knowledge on a daily basis.
Key Responsibilities
Technical Support
Provide technical support to customers, Customer Service colleagues, and the Sales Team
Handle complex enquiries relating to lenses, glazing, and production, ensuring issues are resolved through the correct channels
Support the customer returns process, offering technical guidance and helping resolve more complex cases
Assist customers with e-ordering, remote edging, and tracing services
Troubleshoot and provide practical technical solutions related to spectacle lenses and manufacturing processes
Customer Service
Receive and process customer orders accurately via phone, email, and online systems
Manage orders through production and keep customers informed on progress and delivery times
Respond to enquiries regarding products, pricing, availability, promotions, and account queries
Handle customer issues and complaints professionally, managing expectations clearly
General Duties
Work closely with internal teams including production and sales to support customer requirements
Follow all company and departmental processes and procedures
Manage workload effectively while maintaining a high level of accuracy and attention to detail
Continue to build technical product knowledge through structured training
Requirements
Background in an optical glazing lab or optical manufacturing environment, or an experienced Optical Assistant with strong technical and lens knowledge
Good practical understanding of spectacle lenses and glazing processes
Experience in a customer service or technical support role within optics
Confident using Microsoft Office and customer or order management systems
Strong attention to detail and accuracy
Clear, professional written and verbal communication skills
Personable, confident, and comfortable working with customers and colleagues at all levels
Salary & Benefits
Basic Salary up to £29,000 depending on experience
£1,000 end of year bonus
Additional Christmas bonus
20 days holiday rising to 25 with service
Monday to Friday with 1 in 3 Saturday mornings (09:00 – 12:00, paid as overtime)
Rotating shifts
Week 1: 08:30 – 17:00
Week 2: 09:30 – 18:00
HealthShield cashback scheme for health checks including dental and optical
Employee Assistance Programme
Group Life cover
Ongoing training and long-term career development opportunities
If you are currently working in an optical lab, glazing environment, or as a technically strong Optical Assistant and are looking for a role that moves you away from the shop floor while keeping you close to the technical side of optics, this could be a strong next step.
Apply Now To apply, please send your CV to or call 0114 238 1726 for more information.
Send us a message on Whatsapp!....Read more...
Welcome and assist customers in person and over the phone in a professional manner
Book in vehicles for service and repairs, managing workshop schedules effectively
Liaise with technicians to ensure timely updates and accurate information for customers
Prepare job cards, estimates, invoices, and ensure compliance with company and manufacturer procedures
Maintain accurate records of customer interactions and service history
Provide a high standard of customer care and help drive service department performance
Training:
This apprenticeship is delivered through work-based learning. This means that all training is done at the workplace, eliminating the need to attend college
The successful candidate will be allocated a tutor who will provide a mixture of interactive online group teaching and 1-1 training monthly
Training Outcome:
The most immediate post-apprenticeship role is that of a fully qualified Service Advisor
In this capacity, the individual assumes full responsibility for managing customer service interactions, workshop coordination, and vehicle service lifecycle documentation
This role often serves as the foundation for more advanced career development within the aftersales function
Employer Description:Ford & Slater is one of the UK’s largest DAF Truck dealer groups with 16 locations across the UK employing over 800 staff whilst remaining a family run business. Specialising in the maintenance and repair of DAF Heavy Goods Vehicles (HGVs), with a rich history and a commitment to excellence, Ford & Slater is the ideal place to launch a rewarding career in the heavy vehicle industry.Working Hours :Monday to Friday between 08:00 to 17:00. One hour unpaid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Patience....Read more...
JOB DESCRIPTION
BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD!
Tremco Roofing and Building Maintenance and Weatherproofing Technologies Inc (WTI) are one of North America's largest roofing manufacturers and maintenance service provider. We are obsessed with making good roofs, and good buildings, better. Restoring instead of replacing wherever we can is the right thing for our customers and our planet, and it's a big part of what makes Tremco and WTI so unique. If you're looking for a place to build a career, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us. Tremco is currently searching for a Commercial Roofing Advisor in our Roofing and Building Maintenance Division. The Commercial Roofing Advisor is responsible for supporting the efforts of the Sales Representative in your area. This opening will support the Atlanta GA area. This work includes but is not limited to: Preparing and/or distributing marketing materials Inspection and evaluation of the property preparing roof drawings and sketches preparing scope of work documents preparing proposals attending sales calls pricing patch and repair jobs providing technical expertise attending meetings with the architect, contractor, and/or owner Inspections Monitoring Installations Trouble shooting problems arising during installation and during the lifecycle of the roof conducting diagnostic infrared scans of roofs preparing CADD drawings
Qualifications:
Three to five years of related hands-on experience requiredPrior sales and/or customer related experience in roofing industry required The salary range for applicants in this position generally ranges between $60,000 and $80,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Benefits:
Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online!....Read more...
The Kia Light Vehicle Technician Apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia vehicle technician, qualifying them to be responsible for:
Servicing vehicles
Repairing and replacing faulty parts and components
Advising the Service Advisor about faults and required repairs
Contact with customers about work required
Diagnosing and repairing complex vehicle faults
Training:Kia Apprenticeship Programme operates using a 12-week cycle. Within each 12-week period, apprentices will receive the following teaching, learning and assessment:
One college block attendance with teaching delivered by dedicated Tutors (both via Virtual Classroom Training and face-to-face at the Kia Academy in Derby)
One workplace visit face-to-face with their dedicated Skills Coach
One tripartite progress review involving the Apprentice, Skills Coach and their workplace mentor
One 1:1 teaching session with their dedicated Skills Coach via virtual classroom
Training Outcome:
Upon completion of the Kia Technician Apprenticeship, apprentices have the opportunity to transition into Senior Technician, Master Technician, EV Specialist, and Service/Aftersales Manager roles
Kia is committed to growing the automotive talent pool with Electric Vehicle Specialists
Employer Description:SG Petch is a family-owned automotive dealership established in 1977, serving the North East and Yorkshire regions. They operate multiple branches and represent several leading car manufacturers, including KIA. Their mission is to provide excellent customer service and ensure customer satisfaction through various channels, including feedback collection on platforms like Trustpilot and Google Reviews. SG Petch is committed to supporting local communities and charitable causes, making it a well-regarded name in the automotive industry.Working Hours :Apprentices will be expected to work Monday - Friday, shifts to be confirmed (with the exception of weekends as per the requirements of the dealership).Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include:
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
UK National hourly rate £12.71
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities. Training:Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and EnglishTraining Outcome:Ongoing training and development.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :25 hours per week, Saturday and Sunday, between the hours of 7am-10pmSkills: Team Working,Organisation Skills....Read more...
