You will be making outbound calls to companies to sell our services. These services include commercial insurance, payroll, business planning and marketing services
You will be the first point of contact on our client’s journey and will be required to accurately take as much relevant client information to secure the sale
You will use excellent customer service skills to seize the customer’s attention and show them how we can assist them and go through a quote with our qualified sales team
The nature of the role is to ensure that all calls are handled effectively, professionally, and promptly. This is a fast-paced role, so attention to detail and being well-organised whilst remaining calm under pressure is essential
This role would suit someone who is an excellent communicator and is always keen to deliver excellent customer service. This is a developing role
Inputting and retrieving data
Organising your tasks and planning effectively
Building effective relationships internally and externally
You will be responsible for generating interest in either the reviewing of a client’s current services provided by us or generating new business
You will be required to complete a thorough Fact Find with the client with a consultative style approach
Training:
Sales Executive (L4) Apprenticeship Standard
Functional Skills in maths and English if required
Training schedule has yet to be agreed. Details will be made available at a later date
Training Outcome:Working towards a smooth transition into a position within the sales department in the organisation.Employer Description:The Carrington Blake Group is a business consultancy who specializes in providing an integrated range of services. Whilst the company started as recruitment firm, it experienced immediate success and rapidly found itself ranked among the best in their prospective fields. This success enabled the Group to expand, they now offer an increased range of services which can satisfy the most demanding of business needs.Working Hours :Monday to Friday 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Initiative,Non judgemental,Patience....Read more...
Our estimators in SES are responsible for compiling estimates
Estimates will involve how much it will cost to provide a client or potential client with products or services
Estimators provide prices for everything from a one-off scheme to maintenance projects which will be completed over several years
Training:HNC Quantity Surveying through Leeds College on a block release face to face basis. Training Outcome:You would be looking to move into a management role on a successful completion of this programme.Employer Description:SES Engineering Services (SES) is recognised as one of the leading M&E partners in the UK. Specialising in the design and installation of building services and infrastructure solutions, SES covers all aspects of M&E engineering.Working Hours :Monday to Friday
9am to 5.30pmSkills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Team working....Read more...
Our estimators in SES are responsible for compiling estimates
Estimates will involve how much it will cost to provide a client or potential client with products or services
Estimators provide prices for everything from a one-off scheme to maintenance projects which will be completed over several years
Training:HNC Quantity Surveying through Accxel Ltd on a block release face to face basis. Training Outcome:You would be looking to move into a management role on successful completion of this programme.Employer Description:SES Engineering Services (SES) is recognised as one of the leading M&E partners in the UK. Specialising in the design and installation of building services and infrastructure solutions, SES covers all aspects of M&E engineering.Working Hours :Monday to Friday
9am to 5.30pmSkills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Team working....Read more...
Our estimators in SES are responsible for compiling estimates
Estimates will involve how much it will cost to provide a client or potential client with products or services
Estimators provide prices for everything from a one-off scheme to maintenance projects which will be completed over several years
Training:HNC Quantity Surveying through Accxel Ltd on a block release face to face basis. Training Outcome:You would be looking to move into a management role on a successful completion of this programme.Employer Description:SES Engineering Services (SES) is recognised as one of the leading M&E partners in the UK. Specialising in the design and installation of building services and infrastructure solutions, SES covers all aspects of M&E engineering.Working Hours :Monday to Friday
9am to 5.30pmSkills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Team working....Read more...
Our Management Consultant Apprentices will have the opportunity to gain great skills and responsibilities from the very beginning within the Business Transformation Team. Our Apprentices will support our Business Transformation team members in our cross-industry projects and programmes. There are no set day-to-day responsibilities due to the flexible nature of responding to our client’s needs, however, our apprentices will have the opportunity to learn by:
Support senior team members to deliver high-quality deliverables and outputs to help address our client’s challenges.
Support and facilitate our client engagements, developing key communication skills
Playing a key role in developing reports and providing key recommendations to advisors on our client’s challenges
Assisting our project and commission leaders to ensure projects are successfully delivered
Helping the Business Transformation team innovate and grow our solutions and services to provide excellent client experiences
Support the growth of our services communities
Identifying opportunities to learn, grow and develop using our internal communities, team members and training materials
Training:On this apprenticeship you will complete the Level 4 Improvement Practitioner standard through our agreed training provider, Hawk Training. This will be delivered on a day release basis. Training Outcome:On completion of the Level 4, there is progression onto a Level 6 Chartered Manager Apprenticeship.
Following the apprenticeship, the apprentice can either develop further in their specialism or explore other routes and opportunities across our business. Employer Description:Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.
We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.Working Hours :Monday to Friday between 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative....Read more...
Travel to client sites in the UK to troubleshoot, configure, and implement various IT solutions and services.
Diagnose and resolve hardware issues, liaising with third-party vendors to ensure solutions.
Troubleshoot, diagnose, and fix Microsoft technologies (both cloud and on-premises) as well as third-party applications and systems.
Work closely with senior engineers to resolve complex issues and assist with project rollouts.
Be flexible with working hours to support clients across different time zones, including participation in an on-call rota.
Take a proactive approach to improving services and systems, identifying ways to deliver outstanding client support.
Support clients in maximizing system use by providing relevant training as needed.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Employer Description:My client is London based, plain speaking, friendly managed service provider with years of experience facilitating all aspects of IT infrastructure.
My client expertise in understanding your requirements, designing and scoping solutions, supporting and monitoring them, enables us to meet your business objectives, needs and budgets.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,Attention to detail,Customer care skills....Read more...
As a Bookkeeper/Payroll Apprentice, you will work within the bookkeeping and payroll department, receiving full training in the following areas:
Using various software packages for bookkeeping in preparation for VAT returns and accounts
Using Sage Payroll to process weekly and monthly wages, including calculating PAYE, pensions, holidays, and more
Processing sales & purchase invoices
Bank postings and reconciliations
Preparing and submitting VAT returns
Filing and archiving client records
Creating and posting wage journals
Processing weekly & monthly payrolls
Answering the phone to client queries
Training:The Apprentice will complete the Account or Finance Assistant Level 2 standard.
The Apprentice will attend Sheffield College, City campus 1 day per week.Training Outcome:Possibility of full time employment on successful completion of ApprenticeshipEmployer Description:Allen West and Foster is a well-established firm with offices in Sheffield, Bakewell, and Chesterfield. We specialize in audit and accounts preparation, VAT, payroll, and bookkeeping services. Our diverse client base includes sole traders, partnerships, limited companies, LLPs, and group companies across sectors such as commerce, manufacturing, leisure, financial services, and medical consultation.Working Hours :8:30 am – 4:30 pm Monday to Friday, 1-hour lunch breakSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Initiative,Patience....Read more...
Our Client Care Team deal with all administration issues relating to initial client contact, onboarding, the advice process, product/services implementation, ongoing client contact, annual reviews, record keeping, office housekeeping and practice management. Each role has some degree of specialisation and some degree of overlap and as small business it is important skills are sufficiently shared so that individual roles can be covered during absences.
Behaviours
Honest and sincere in actions and doing the right thing (even when not the easiest).
Adaptable and willing to accept changing priorities and work patterns when new jobs need to be done, or requirements change.
Enthusiasm and shows drive and energy in work, when things are going well and when challenges arise.
Dependably meets personal commitments and expectations, for example: completing work, timekeeping.
Proactive in their own development; commitment to the job, the firm and the outcome for customers.
Takes pride in delighting customers.
Primary Responsibilities
Create and maintain accurate client records on back office systems, platforms and any other IT systems.
Deal with client and provider queries by phone/email/post.
Prepare client documentation and correspondence pre and post meetings as per business processes.
Check accuracy and completeness of new business documentation.
Ensure that all business applications are processed accurately and efficiently, in a compliant manner, to the firm’s standards.
Ensure all supporting documentation is maintained as per company procedures.
Ensure all work is followed up promptly in line with company standards.
Liaise with product providers to ensure timely and accurate responses to clients (progress chasing).
Gather client product data and record.
Provide a friendly and professional point of contact for clients and enquiries.
Ensure action points resulting from client meetings get diarised and dealt with.
General administration
Answer, screen and forward incoming calls.
Ensure back-office systems are kept up-to-date.
Open, scan, log and allocate incoming post.
General correspondence.
Other duties as directed by management.
Skills
Develops effective relationships with customers and key contacts, handling & resolving issues through effective verbal and written skills.
Understands role within team and its impact on others.
Consistently endeavours to support colleagues and collaborate to achieve results.
Successfully plans and prioritises to deliver good outcomes for the business and its clients.
Consistently adheres to systems and processes using proficient IT skills and is mindful of and adheres to regulatory requirements.
Qualifications requirements
GSCE in English and Maths or can demonstrate working to this level.
Other
This job description outlines the main functions and responsibilities of the post. The post holder may be required to undertake additional duties as required, commensurate with the level of the job.Training:The training will take place online accessed from your employers site address.Training Outcome:At HA&W we are committed to developing our employees and offer study support (including paying for further exams and materials, as well as time off for further study and exams). When you have completed your apprenticeship, you will put together a further development plan with your line manager. Progression opportunities include studying and working to become a Technical Administrator, Paraplanner or Financial Planner, as well as the opportunity to be involved with various business projects.Employer Description:HA&W are a firm of Chartered Financial Planners, providing financial advice and oversight of pensions & investments. New clients are provided with a complete financial planning review, based around lifetime financial modelling techniques. We arrange products and services where necessary and are usually engaged to provide ongoing advice and oversight. We have approximately 300 ongoing individual clients and provide services to a smaller number of businesses/organisations.Working Hours :Monday to Friday, 9.00am-4.30pm with a 30-minute unpaid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative....Read more...
· Having responsibility to manage your own pool of clients, ensuring orders are processed on our WMS (Warehouse Management System) in line with the clients requirements, ensuring that customer service is key at all times
· Check clients ASN (Advanced shipping notices) and GRN (Goods received notices) are processed within the timeframes set out
· Managing the clients stock levels, looking for trends, issues and resolving them before any issues can arise
· Ensuring that the best services are chosen for client deliveries to ensure the best cost efficiency for the client and RGS
· Learning international logistics complexities to ensure deadlines are met
· Ensure that all emails, calls and orders are dealt with promptly and if any issues arise ensuring they are flagged or dealt with
· Work alongside your team to ensure there is cover in place should there be any unplanned leave and working as a team is essential at all times
· Ensure that any deadlines that are set by RGS or clients are met, and if there are any issues raising them in advance to ensure minimal disruption
· Produce monthly billing for your clients, ensuring maximum margins are obtained whilst still ensuring an excellent service to the client
· Attend client meetings, online or in person (usually on site at RGS)Training:
Level 3 NVQ in Business Administration
All training is on site
Training will be one day per week
Training Outcome:
Career Progression to potential Account Manager
Employer Description:Robert Guy Services Ltd is a 3PL business, trading in Bermondsey. We fulfil promotional campaigns
for marketing agencies and distribute retail products for ecommerce businesses.
For 75 years we have provided household-name brands with storage, packing, logistics and myriad
bespoke services.
Often clients’ tight deadlines and creative promotional briefs require flexibility of service; so we
think on our feet, move fast and adapt to suit on a daily basis.Working Hours :Monday to Friday, 0900 to 1730Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Patience....Read more...
The Client Account support the services and requirements of the regular and new clients through communication, organisation and prioritisation;
They are responsible for building long term relationships with customers but also oversee (and have full knowledge) of the other client relationships – ensuring business continuityand excellent customer service;
The Client Account Support helps with organizing, planning and processing each Customer transaction from start to finish; maintaining internal and external communication;
They ensure that all processes are followed and that transactions are properly documented and recorded
The Client Account Support will be trained to know, understand and deliver the entire services portfolio of the business.
Responsibilities:
Achieving the overall collective sales target each month
Ensuring conversion of all sales leads received from the sales team
Responsible for retaining target margin in each transaction
Maintaining service levels and KPI standards
Responsible for upselling to each retained and new customer to increase transactional value
Builds and maintains relationships with clients and customers
Makes commercial decisions with the business at the forefront of thinking
Supports the team by imparting knowledge and helping to problem solve
Creates processes for others to follow and learn from / updating such SOP
To attend regular team meetings
KPIs
Maintains high level of customer satisfaction
Achieves 80% of sales conversion from existing client enquiries
Maintains targeted margin retention
Maintains high level of on-time collections & deliveries
Completes 121’s and appraisals
Completes training and coaches others where required
Maintains a high level of records and analytical data
Training:
Qualification: Level 3 Business Administration Apprenticeship Standard
Training Provider: LMP Education (Rated in top 10 of UK providers)
All learning delivered online/ remotely alongside role.
Training Outcome:
Possible full-time employment upon completion of the apprenticeship.
Employer Description:We offer a smart delivery network that offers choice and flexibility for customers using technologies that respect our people and planet. Our network is over 7000 professional couriers delivering to 220 countries by air, road or sea, access to over 75,000 European wide vehicles which range from a small van to an articulated lorry, and real-time GPS trackingWorking Hours :Monday to Friday (9.00am to 5.00pm).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Answering the phone and directing messages to the appropriate team member
Greeting clients in the office
Keeping client records up to date
Preparing documents for client meetings
General office administration
Training is all done day to day on the job
Training:There will be training given on our back-office computer system called intelligent office, this is where all our client data records are kept.Training Outcome:To become a full-time financial services administrator.Employer Description:Alexander Calder Financial Ltd currently have six financial advisers, five admin staff that support the advisers and one head of operations that supports the day-today running of the business.Working Hours :Monday to Thursday 9am to 5pm. Friday 9am to 4pm. You will have an hours break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Positive attitude,Willing to learn,Reliable and punctual....Read more...
Providing administrative support to the internal and external team of consultants
They will support the Directors and other members of the management team with tasks commensurate to the role
Answer calls to the office, take sufficiently detailed messages and transfer calls as appropriate
Arrange client appointments/visits
Filter and reply to emails from individuals from various backgrounds – the Company Director, Law Firm Managers, Solicitors, Barristers, Consultants and other members of the team at DG Legal
Administrative tasks involved in obtaining and maintaining Quality Assurance Standards
Drafting documents
Assisting with new firm applications to the SRA and BSB
Assisting clients with our bespoke compliance software
Preparing client care letters and terms of engagement
Filtering and replying to emails
Liaising with colleagues and clients
Maintaining the CRM System to ensure that the client records are updated and accurate
Answering telephone calls to the office, transferring calls or taking sufficiently detailed messages
Diary management and arranging client calls/visits
Assisting with other duties as necessary
Training:
Within the first 15 months additional training is delivered at Loughborough College, one morning a week for 12 weeks, dates are subject to enrolment date
Online portfolio to update with learning and development completed onsite
Diarised visits from dedicated Trainer/Assessor
Training Outcome:
Progress to an employed position in either administration or in compliance related role
Employer Description:DG Legal are the largest provider of strategic and compliance services operating in England and Wales. We offer support to law firms with their day-to-day compliance obligations. We have a small internal team of consultants with a wider network of highly experienced remote based consultants who are leading experts in their field.
We offer advice and assistance to Lawyers in a number of areas and a broad range of these are outlined below:
• Quality Assurance Accreditations – Lexcel, SQM, CQS, WIQS
• AML Compliance
• UK GDPR and Data Protection
• SRA Complaints Handling
• Legal Aid Contract Compliance
• New SRA, BSB and OISC Firm Authorisation
• SRA Transparency Rules
• SRA Standards and Regulations
• General Business Development – marketing, strategy and management
Most of our clients instruct us on a retainer basis and therefore pay us a monthly fee for our services and retain our advice and assistance on an ongoing basis.Working Hours :Monday- Friday: 9am- 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative....Read more...
Scanning incoming post and attaching to the client file
Preparing outgoing post to be sent
Speaking to insurance companies for updates on outstanding issues
Keeping the client records up to date
Training:
Business Administration Level 3
On and off the job training and location to be confirmed
Training Outcome:
Financial Services Administrator
Paraplanner
Financial Planner / Adviser
Employer Description:Moffatt Financial Planning has been providing financial advice since 1967.
We’ve helped clients of all types including private individuals, small businesses and medium sized companies.Working Hours :Monday to Friday, 9am to 5pm, with one hour for lunch.Skills: Communication skills,IT skills,Attention to detail,Team working....Read more...
Downloading candidate timesheets
Process AWR changes & placement extensions
Advise payroll of any potential “Fast Payments”
Create vendor adjustment forms
Provide payroll with details of who to pay
Teaching candidates how to submit timesheets on the online portals
Taking calls from candidates who have queries
Raising invoices for fees that are due and reconciliation
Ensuring that vendors are being chased for payments
Chase unprocessed timesheets from workers
Manage payment queries for candidates where applicable
Manage candidates holiday request forms and send completed forms to payroll
Job responsibilities & performance standards – compliance
Sending out & chasing outstanding registration documents and references
Chase candidates for any outstanding documents
Take candidates through the “Working for Carrington Blake” document
Creating & sending out PAYE, Umbrella, Ltd & 3rd Party Ltd contracts to candidates
Deal with audits when they are requested by MSPs
Providing references for previous candidates
Scan all documents into the relevant candidate files on company systems
Manage task management schedules & task follow-up reporting
Record communication history of each candidate on internal systems
Run compliance reports – daily
Other tasks and duties as assigned from time to time
Compile weekly payment schedule and starters & leavers report
Check bank statements daily for payments due into the company from clients, finance companies and insurers
Diarise & chase payments with clients – 7-day SLA for payments
Ensure that all receipts and payments are placed in the credit control system
Reconcile all transactions with the credit control systemEnsure all insurance companies are paid at the end of the month via the statements
Ensure all statements are confirmed as correct and signed offrun weekly age debtor reports to ensure that we are fully paid from clients
Carry out client customer service and administration calls
Client file and database & software management; ACT, SPS
Ensure accurate and up to date client account files and database are kept
Collating supporting documents and financial data in for accountant’s service delivery
Carryout credit control duties to ensure payments received for CBA services
Invoicing for client services delivered in support of credit control
Training:
Full training will be given leading to a recognised Business Administrator Apprenticeship Standard Level 3 Qualification
Full on the job training will be delivered
Off the job training will be supported by our training provider - Davidson Training UK Ltd
You will complete the Functional Skills in maths and English up to and including Level 2 (if you don't already hold the equivalent)
All training will be delivered within the workplace during working hours
Training Outcome:
Full position will be available after the completion of the apprenticeship
Employer Description:The Carrington Blake Group are a professional services group serving small and medium businesses through outsourced business support functions. By supporting business needs across various administrative, technical and creative functions, a business can reduce costs, save time, and concentrate on engaging customers.
Our offering to businesses includes:
Accountancy and Financial Management
IT Support and Cloud Computing
Recruitment
Business Start up
Payroll services
Marketing
Web Design and Development
Corporate Insurances
Employee Benefits Scheme
Due to the services we offer, our clients vary greatly, but our approach to solving problems remains the same. As such we are at the heart of industry developments and trends within each service division, providing latest and best approaches to our clients.Working Hours :9.00am - 6.00pm. Days TBC.
You will work 9.00am - 5.00pm daily and the remaining hour will be used towards the completion of off the job training for your Apprenticeship studiesSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Motivated,Strong computer skills,Strong command of English,Strong influence,Ability to work independently,Excellent time management,Target driven,Seeking out opportunities,Resilience....Read more...
Reconciling bank accounts
Reconciling balance sheet accounts. E.G VAT, PAYE etc.
Entering accounts data onto Xero accounting software platform
Recording and extracting bookkeeping data from Xero software and external client software
Updating client records through Xero
Management Accounting
Strategic Accounting
Handling business tax and personal tax enquires
Assisting with VAT returns and month-end
Making sure money laundering checks are done at the start of every account job
Undertaking the role of covering reception at times within busy periods
Ensuring that deadlines are met for assigned Bookkeeping and Accounts jobs
Training:Professional Accounting or Taxation Technician Level 4.Training Outcome:Chance to become full-time member of the team.Employer Description:We have many years’ experience helping companies to maintain their profits and utilise the growing services that we provide to help their businesses grow.
Operating from strategic locations around the UK and overseas, we have been working hard to provide financial and accountancy services that suit the needs of all our customers and provide the support they need as their business grows and flourishes.Working Hours :Monday to Friday, start between 8am & 9.30am to 4pm & 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
Log and resolve client issues
Visit clients onsite to carry out range of IT support
Provide technical support to clients and enable them to make full use of the services they offer
Record and resolve faults wherever possible
Undertake minor repairs to computers and accessories as appropriate
Install new computer equipment and services, software, hardware and upgrades
Person specification:
Our client is looking for a dynamic, enthusiastic and customer focused individual with a passion for IT, to work in a well-established, vibrant company offering opportunities for growth and development
A degree of knowledge of desktop operating systems (Windows 7/8/10/11).
Knowledge of MS Office and Microsoft365
Some hardware, software, printing, and networking troubleshooting skills would be an advantage, but not essential
Good interpersonal skills and to be able to organise yourself and your time effectively
A ‘can-do’ attitude and be willing to work as part of a team
A full driving license and your own transport
Training:
Level 3 Information Communication Technician Apprentice
Remote training delivery
Onefile
VLE
6 hours of dedicated training time every week
Training Outcome:
Possible full time permanent position upon completion of the apprenticeship
Employer Description:An education-focused IT support provider with an aim to encourage teaching and learning through the confident use of technology. They provide a wide range of IT Support and Services for local schools.
The role is for an Apprentice Onsite Support Technician, based in one of their secondary schools.Working Hours :Monday - Friday between 9.00am - 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Throughout the following tasks accuracy, confidentiality and a professional approach are essential:
Work closely with the Practice Manager to provide general administrative support as required
Provide cover to our reception area as needed including but not limited to greeting clients and visitors in a professional manner, using appropriate greeting, respond to and process telephone calls, receive, record and relay telephone messages accurately and in a timely manner as required. Respond to client’s specific requests for information on services in a positive and professional manner by transferring the client to the appropriate Administrator
Process all deliveries and collections including but not restricted to Royal Mail, DX and local post on a daily basis
Support the property department with scanning, opening files and any other duties as required
Banking of cheques and cash as required
Copy and audio typing as required
Always remain professional
Adhere to all appropriate office administration procedures as detailed within the Office Operations Manual
Ensure confidentiality and security of all practice and client data - ensure GDPR requirements are always upheld
Support document retrieval as required
Provide break cover to the Receptionist each day
Undertake any relevant and specific training as required in support of the achievement of role and wider office objectives including completion of the L3Business Administration Apprenticeship
Use appropriate IT packages to achieve the above
Complete any other reasonable task, project or action as required in support of the overall aims and objectives of the department and wider organisation
Training:Business Administrator Level 3 Apprenticeship Standard:
This apprenticeship will be delivered over 18-months, resulting in:
Level 3 Diploma in Business Administration
Employee Rights and Responsibilities (ERR)
Personal Learning and Thinking Skills (PLTS)
Training Outcome:
Upon successful completion of the apprenticeship, there will be a full-time position available
Beyond that, progression is dependent upon business need, performance and suitability of the apprentice and interest in an ongoing career within the firm
Employer Description:We are a professional, but friendly, customer focused law firm based in Lich Gates, in the heart of Wolverhampton City Centre. We provide specialist legal help and support on divorce and family matters, residential conveyancing and wills and probate.
We take our responsibilities as a local employer very seriously and appreciate the importance of a fair and supportive work environment whilst enabling our team to have fun at work. In return we seek to recruit and retain individuals with a passion for exceptional client services with everyone playing their part in ensuring our client’s needs are met with professionalism, integrity and sensitivity.
Our local community is also very important to us and we enthusiastically support business development initiatives, local charities and organisations and are actively involved in the Law SocietyWorking Hours :Monday - Friday, 8.45am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Non judgemental,Patience,Positive attitude,Willingness to learn....Read more...
Collaborate across diverse marketing functions within the agency
Utilise analytical tools like Google Analytics, Facebook Ads, and Google Ads to analyse data and evaluate PPC performance and ROI
Develop and execute email marketing campaigns aimed at driving traffic to client websites
Attend regular events to promote our services and engage with clients
Create compelling content for client websites and offline brochures
Work closely with internal teams to support marketing initiatives
Manage social media accounts
Training:
Level 3 Multi-channel marketer apprenticeship standard.
Training Outcome:
Upon completion you may be offered a full time role.
Employer Description:Experts in the five essential pillars of marketing. They prioritise building close relationships with clients so that we're not just another marketing agency!Working Hours :Monday to Friday, either 8:00 AM to 4:00 PM or 9:00 AM to 5:00 PM.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Creative,Initiative,Creative mind set....Read more...
Answer and direct phone calls providing polite & professional communication
Greet & assist visitors to the office
Dealing with incoming & outgoing post
Action email requests from advisers & clients
General office duties e.g. filing & photocopying
Book meeting rooms, hotels, taxis etc.
Conduct accurate data entry
With further training, the apprentice’s role will also expand to include:
Client valuations
Client investment/pension withdrawals
Assist in the preparation of regular annual review letters & reports
Preparation of documents to accompany adviser’s recommendations i.e. illustrations, application forms & comprehensive suitability reports
Training:
Fully and part funded learning and development programme that includes the CF1 Financial Services Regulation and Ethics
Develop the knowledge, skills and behaviours of successful Financial Services Administrators
Free CII membership for non-members through the CII Aspire Apprenticeship Programme
Includes the CII CF1 digital study book and exam entry
CII and EPA resits are to be covered by the employer
Fortnightly workshops for the CF1 exam from our CII approved trainer
All workshops recorded and available on-demand
Interactive chat, forums and class notebooks for real time support and assistance from experienced financial services professionals
Exam tips, tricks, and strategies
Additional resources through RM Advance
Regular tutorials and assessments from an experienced financial services professional
R01 is available as an alternative to CF1. Suitability for R01 will be determined by a Skills Assessment completed by Skills Edge
Training Outcome:Progress to Paraplanner Apprenticeship available once Financial Administrator Apprenticeship successfully completed. Alternatively, full study support package available for candidates to continue studying with a long-term (3 to 5 years) option to move into Paraplanning and/or advising (either mortgage or full advice).Employer Description:We are a firm of Financial Advisers working within the Openwork Partnership to provide our clients with a full range of financial solutions to meet their needs including Investments, Pensions, Protection and mortgagesWorking Hours :Monday to Friday 09:00 – 17:00, 60 minutes lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Work well under pressure,Conscientious,Hard Working....Read more...
Main responsibilities:
Researching and understanding clients’ travel needs and preferences
Suggesting suitable travel packages and services based on the client’s specifications
Booking and arranging flights, hotels, car rentals, and other travel services
Providing clients with all necessary travel information, including guides, maps, and event programmes
Creating and updating electronic records of clients
Managing documents related to travel arrangements
Achieving revenue and profit targets set by the company
Company benefits:
Trade rate travel discounts
Potential for travel to work discounts (not guaranteed)
Eye Test Voucher
Monthly team lunch
A day off for your birthday
Team nights out
Cycle to Work Scheme
Free weekly coffee
Training:
Travel Consultant level 3 apprenticeship standard
Training Outcome:As the company grow all future job opportunities will be advertised within prior to going external. As they are a new company they are looking for employees to stay long term and grow with the business. Upon completion of the apprenticeship will be offered a full time job subject to passing a probation period.Employer Description:Global Business and Sports Travel Management company with a personal touch. Onside Travel Management deliver tailored travel solutions, they pride themselves on getting to know their clients and their objectives to provide a unique service. Values are: Human Caring Approach, Growth of business and people a like, Integrity to people, client and business, Innovative and flexibility.Working Hours :Monday to Friday, from 9:00am to 5:30pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working....Read more...
Collaborate with a leading software development company serving businesses and investors.
Provide support on the service desk, assisting investors with application-related inquiries.
Contribute to mobile app development projects.
Develop and maintain code for both existing and new projects, utilizing PHP, React Native, and React.
Participate in the planning and design phases for upcoming applications and projects.
Build strong skills across all stages of the software development lifecycle.
Debug code to resolve client issues.
Develop sample project code for new features or prototypes.
Support testing and deployment phases for new and existing applications.
Play an active role in the ongoing maintenance and enhancement of client applications.
Training:Full training and support will be provided by your workplace mentor and from the Baltic team. Training schedule has yet to be agreed. Details will be made available at a later date. Training Outcome:Possible progression upon completion of the apprenticeship.Employer Description:Codebased is a cutting-edge software development company dedicated to providing innovative solutions to businesses and investors. Known for its collaborative, client-focused culture, Codebased provides advanced tech with a commitment to solving real-world problems through high-quality applications and digital services.
As part of this team, you’ll work towards a Level 4 Software Development qualification, supported by expert training from Baltic Apprenticeships. This role offers a hands-on opportunity to develop your coding skills, contribute to impactful projects, and gain industry experience in a dynamic environment.Working Hours :Flexible hours with core availability required from 10am to 2pm. Days and shifts to be confirmed.Skills: Communication skills,Attention to detail,Problem solving skills,Analytical skills,Logical,Team working....Read more...
To work within the Building Services team will involve the technical and commercial management of projects which provide solutions to maintain and enhance the quality of the environment and community
You will ensure that the business, client, and end user needs are taken into account and work within financial and safety constraints
Employ current and emerging technology to produce innovative solutions for development, manufacture, and construction
Training:You would be required to complete a Level 4 HNC Building Services Management and Level 4 qualification in Construction and Built Environment through Axcell on a block release basis.Training Outcome:You would be looking to move into a management role on a successful completion of this programme.Employer Description:SES Engineering Services (SES) is recognised as one of the leading M&E partners in the UK. Specialising in the design and installation of building services and infrastructure solutions, SES covers all aspects of M&E engineering.Working Hours :Monday to Friday 8am to 5.30pmSkills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Team working,Initiative....Read more...
To work within the Building Services team will involve the technical and commercial management of projects which provide solutions to maintain and enhance the quality of the environment and community
You will ensure that the business, client, and end user needs are taken into account and work within financial and safety constraints
Employ current and emerging technology to produce innovative solutions for development, manufacture, and construction
Training:You would be required to complete a Level 4 HNC Building Services Management and Level 4 qualification in Construction and Built Environment through Axcell on a block release basis.Training Outcome:You would be looking to move into a management role on a successful completion of this programme.Employer Description:SES Engineering Services (SES) is recognised as one of the leading M&E partners in the UK. Specialising in the design and installation of building services and infrastructure solutions, SES covers all aspects of M&E engineering.Working Hours :Monday to Friday 8am to 5.30pmSkills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Team working,Initiative....Read more...
To work within the Building Services team will involve the technical and commercial management of projects which provide solutions to maintain and enhance the quality of the environment and community
You will ensure that the business, client, and end user needs are taken into account and work within financial and safety constraints
Employ current and emerging technology to produce innovative solutions for development, manufacture, and construction
Training:You would be required to complete a Level 4 HNC Building Services Management and Level 4 qualification in Construction and Built Environment through Axcell on a block release basis.Training Outcome:You would be looking to move into a management role on a successful completion of this programme.Employer Description:SES Engineering Services (SES) is recognised as one of the leading M&E partners in the UK. Specialising in the design and installation of building services and infrastructure solutions, SES covers all aspects of M&E engineering.Working Hours :Monday to Friday 8am to 5.30pmSkills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Team working,Initiative....Read more...
We are seeking a motivated individual with a keen interest in digital marketing, who is enthusiastic, engaging, and personable. The ideal candidate will be attentive, professional, presentable, agile, and detail-oriented, with a strong desire to learn and grow in a dynamic environment. This role offers the opportunity to gain hands-on experience and develop skills in sales, client relations, and digital marketing under the guidance of a successful industry leader.
Responsibilities include:
Inbound sales enquiries - qualifying suitability for the services when speaking to the prospect and asking pertinent questions. Based on the answers, being agile and able to decide whether the prospect is a match for our services. If yes, to book an appointment with them.
Contacting prospect clients after proposal has been sent to book follow up meeting with the founder.
Confirming all meetings 24 hours before via phone call, email and text. Using technology to automate this where possible.
Data research to identify keywords that are relevant to the prospect client
Researching the prospects industry, then create a website site map for us to discuss in a meeting
Research that prospect and their competition to understand what opportunities there are for the prospect that we could provide
Attend new business sales meetings alongside the founder of the business - the meeting will be led by the founder, who will be presenting your research and prep.
Create customised proposals based on the prospect clients requirements
Liaise with the Head of SEO to identify the right package for the clients requirement should
Update / manage the CRM system for sales - total ownership
Keep detailed notes of specific points discussed through the sales cycle, points that are unique to the client, ready to update the team if the sale is confirmed.
Upon sale, to write a detailed briefing document ready for the founder to present to the onboarding team.
Ensure that all paperwork, systems and financial information is 100% accurate
Be the point of contact throughout the onboarding project for client queries
Training:During your apprenticeship you will undergo remote learning through live webinars, forums, one to ones with a dedicated learning coach. You will receive constant feedback and coaching through RHG’s team of experienced learning coaches. You will gain the Level 4 Junior Management Consultant Standard qualification, as well as receieving in house training and supervision from our specialists teams. This will lead to further learning opportunities in the research field.Training Outcome:A full time role and further learning.Employer Description:We’re a team of award-winning web design specialists working with ambitious businesses who are looking to grow – and skyrocket their sales. When we work together, we’ll ensure that everything is in place for your success, generating a steady flow of high-quality leads from your online presence.
We form ongoing partnerships with our clients and achieve the long-term results they deserve. Talk to us to discuss your internet marketing needs and find out how we can helpWorking Hours :Monday – Friday
9am – 5.30pm
(1 hour lunch)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental....Read more...
