Describe what an average day or week will be like and what tasks the apprentice could be doing
You must include at least 3 bullet points, or your advert will be rejected
Work within the Estates Department to deliver efficient clerical/customer service
Predominantly working within a team of admin staff to deliver a quality, friendly, and helpful service to DCHS and our external customers, e.g. GPs, and other Trusts
To answer queries and help with requests for Estates’ services from customers both internal and external
To ensure the highest customer care levels for internal and external customers
Receive telephone calls in a friendly manner, accurately recording messages, logging of work requests and ensuring suitable follow-up action, including re-direction as appropriate
Assist with the processing of Estates orders and subsequent checking and processing of invoices for payment
The use of photocopiers and other office equipment, ensuring they are adequately maintained on a daily basis, e.g. paper stocks/cartridge replacement
To maintain and update electronic Estate recording and filing systems
Prioritise own workload and meet deadlines to meet the post's requirements
To provide clerical support, as required for Estates Managers throughout the department
Work in conjunction with the Estates Admin Teams to ensure adequate office cover
Carry out any other relevant general clerical duties which may be required from time to time in the operation of the department
Training:Customer Service Practitioner Level 2. Training Outcome:Currently working towards Band 2 Estates Customer Service Assistant. Once qualified we have progression opportunities to work into higher management. DCHS also provides In house and External Training to progress within the NHS.Employer Description:Derbyshire Community Health Services has been rated as an ‘outstanding’ trust by the Care Quality Commission; we have achieved this by providing high quality patient care within an inclusive organisation that works together and shows care and compassion for each other.
DCHS is a top performing NHS Trust that strives for innovation and improvement for the service and individuals that work within it.
Our vision is to see the health of local communities improve through partnership working, putting people at the centre and looking to the future.
Our mission is to improve the health and wellbeing of local people and communities through personalised, safe and effective community-based services.Working Hours :Monday to Friday 08.00 - 16.00Skills: Communication skills,IT skills,Customer care skills,Team working,Initiative,Customer Service focused,“can do” attitude,Telephone skills,Experience in Microsoft Office....Read more...
Service Care Solutions are currently working with a community charity to fill Short term Agency Receptionist role.
Our client has over 30 years' experience in delivering exceptional care and support to adults and young people across the UK.
We are seeking a professional and friendly Receptionist to manage our front desk and perform a variety of administrative and clerical tasks. As the first point of contact for our company, you will play a key role in creating a positive first impression for clients, visitors, and staff.
Key Responsibilities:
Greet and welcome Clients upon arrival, directing them to the appropriate person or department.
Answer, screen, and forward incoming phone calls in a courteous and efficient manner.
Maintain the reception area, ensuring it is tidy and presentable with all necessary materials (e.g., brochures, forms).
Receive, sort, and distribute daily mail and deliveries.
Manage appointment scheduling and update calendars as needed.
Perform other clerical duties such as filing, photocopying, and faxing.
Requirements:
Proven work experience as a Receptionist, Front Office Representative, or similar role.
Proficiency in Microsoft Office Suite.
Strong written and verbal communication skills.
Excellent organisational skills and attention to detail.
Ability to be resourceful and proactive when issues arise.
Multitasking and time-management skills, with the ability to prioritise tasks.
What we offer for a Receptionist:
Competitive Rate of £15 PH depending on experience
Part time hours up to 20 hours per week.
Fantastic £250 referral bonus
£150 sign up bonus
If you want to hear more about this Administrator role please send us your CV by clicking 'apply now'! or by ending your CV to Paul.rimmer@servicecare.org.uk
....Read more...
To assist administrators and the Admin Manager in the provision of efficient and effective administrative and clerical support services
To provide secretarial, typing and general computer, database input and retrieval services
To provide an effective and efficient reception, telephone, mail and distribution service
To provide routine clerical support such as photocopying, filing and stationery issue
To assist in standardised financial processes e.g. cash handling as required
To assist in the preparation and production of resource materials as required
Promote and ensure the health and safety and good behaviour of students at all times
Be aware of and support difference and ensure all students have equal access toopportunities to learn and develop
Contribute to the overall ethos, work and aims of the school
To undertake stationary ordering as required
Training:
On successful completion of the apprenticeship, you will receive a Customer Service Level 2 Standard
This apprenticeship is in conjunction with City College Plymouth, learning is remote with frequent assessor visits
The standard is remote learning, with the occassional workshop to attend (Timetable available in advance)
Training Outcome:Whilst there is no guarantee of an ongoing role within our schools at the end of the apprenticeship, a suitable candidate could move into a number of administration roles in areas such as HR, Finance, Pastoral Admin Support and General Admin positions. The apprenticeship will offer a variety of experience to build a strong administrator with a clear understanding of customer service which positions the employee to reach for a number of roles when they take their next steps.Employer Description:History & Ethos Notre Dame Plymouth is over 150 years old. The first school was founded by the Sisters of Notre Dame in 1865. It moved to Wyndham Square near Plymouth Cathedral in 1868 and, apart from a brief spell in Teignmouth during World War 2 as a result of the Blitz in April 1941, remained there until 1966. The school’s current home on Looseleigh Lane is in the grounds of the former Sisters of Notre Dame convent.Working Hours :Monday to Friday, 8.00am - 4.00pm, with a 35 minute unpaid lunch break taken at a set time, midway through the working day.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Promotion of Notre Dame Ethos....Read more...
Assist with the day-to-day office operations, ensuring a productive and efficient work environment.
Help maintain accurate records and files.
Telephone answering and dealing with customer requirements.
Experience in Office Supplies is an advantage.
Help to maintain office policies and procedures to enhance operational efficiency.
Support clerical tasks such as data entry, filing, and document preparation as required.
Training Outcome:PROGRESSION
Upon successful completion of the level 3 business administration apprenticeship you will have gained a nationally recognised qualification and this may lead to a full time permanent position within the company where available.Employer Description:We are a well established office supplies company based in Enfield.Working Hours :Monday to Friday, 9am to 5pmSkills: Communication skills,IT skills,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Number skills,Logical,Initiative....Read more...
This is an exciting opportunity to work within a friendly and supportive team. You will be part of a wider team providing (but not limited to), clerical and admin support function. This presents an opportunity for the right candidate to be trained with a view to employment should a suitable position become available.
We are seeking enthusiastic, proactive and motivated candidates, who can demonstrate excellent communication and organisational skills to join busy teams.
This is an essential and demanding role, providing a welcoming, courteous, friendly and professional service to’ staff and visitors, either in person (face-to-face or remotely via video call) or via the telephone.
The successful candidate will assist the team in various administration tasks – which may include accessing information, planning meetings, taking minutes and organise diary appointments. They will provide a range of duties to which involve utilising ad hoc Trust and Microsoft systems therefore basic computer skills are therefore essential.
This apprenticeship is ideal for individuals interested in working as an administrative and Data Quality assistant, – which are great starting positions for a career in administration. There are a wide range of employment opportunities throughout the Trust within Business and Administration and it is a good starting point for progression onto an Advanced or Higher Apprenticeship at a later point.
The aims of either programme are:
For an individual to gain a nationally recognised qualification
To enhance knowledge and understanding of working for an NHS employer
To gain recognition for competencies used in a workplace
To develop and demonstrate the under-pinning knowledge required in this role
Providing recognition of prior learning for future learning (RPL)
Provide a foundation for further development
Summary of possible duties:
General administrative and clerical support
Answering and dealing with queries and direct calls via email and Microsoft Teams
Preparing and updating files in a provided format and entering data in IT based system
Tracking tasks to agreed timescales
Prepare letters and emails as directed
Receive and sort mail and deliveries
Schedule appointments and minute meetings
Recording and monitoring data
General duties will include data entry, spreadsheets, emails, diary management, placing orders as required for stationery or equipment
Communicating in a team in the interest of helping all disciplines of staff efficiently
Patient/Client care:
You may come into contact with patients / visitors
Policy and Service Development:
Follows Trust policies in own role
Employees have a duty to take responsible care for their own health and safety and that of others who may be affected by their activities
To co-operate with their work area by complying with all health and safety rules and safe systems or work; and to inform their line manager of any work situation, or practice which may be considered a danger
Training:Level 2 Customer service practitioner Apprenticeship Standard:
All training will be delivered in the workplace
Apprentices will follow the designated programme attached the administrative/clerical apprenticeship role and will attend in -house underpinning knowledge sessions
Training Outcome:
This apprenticeship is ideal for individuals interested in working as an administrative and Data Quality assistant, which are great starting positions for a career in administration
There are a wide range of employment opportunities throughout the Trust within Business and Administration and it is a good starting point for progression onto an Advanced or Higher Apprenticeship at a later point
Employer Description:Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust is one of the largest mental health and disability Trusts in England employing more than 7,000 staff, serving a population of approximately 1.7 million, providing services across an area totalling 4,800 square miles. It works from over 70 sites across Cumbria, Northumberland, Newcastle, North Tyneside, Gateshead, South Tyneside and Sunderland. It also has a number of regional and national specialist services. The Trust works from more than 70 sites across Cumbria, Northumberland, Newcastle, North Tyneside, Gateshead, South Tyneside and Sunderland. We also run a number of regional and national specialist services. Along with partners, we deliver support to people in their own homes, and from community and hospital-based premises. We have more than 8,000 people working for us and a budget of over £500 million. The services we provide are divided into four sections, which are organised geographically into “locality care groups”. These are known as North, Central, South and Cumbria.Working Hours :Monday to Friday, shifts TBC.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working....Read more...
This is an exciting opportunity to work within a friendly and supportive team. You will be part of a wider team providing (but not limited to), clerical and admin support function. This presents an opportunity for the right candidate to be trained with a view to employment should a suitable position become available.
We are seeking enthusiastic, proactive and motivated candidates, who can demonstrate excellent communication and organisational skills to join busy teams.
This is an essential and demanding role, providing a welcoming, courteous, friendly and professional service to’ staff and visitors, either in person (face-to-face or remotely via video call) or via the telephone.
The successful candidate will assist the team in various administration tasks – which may include accessing information, planning meetings, taking minutes and organise diary appointments. They will provide a range of duties to which involve utilising ad hoc Trust and Microsoft systems therefore basic computer skills are therefore essential.
This apprenticeship is ideal for individuals interested in working as an administrative and Data Quality assistant, – which are great starting positions for a career in administration. There are a wide range of employment opportunities throughout the Trust within Business and Administration and it is a good starting point for progression onto an Advanced or Higher Apprenticeship at a later point.
The aims of either programme are:
For an individual to gain a nationally recognised qualification
To enhance knowledge and understanding of working for an NHS employer
To gain recognition for competencies used in a workplace
To develop and demonstrate the under-pinning knowledge required in this role
Providing recognition of prior learning for future learning (RPL)
Provide a foundation for further development
Summary of possible duties:
General administrative and clerical support
Answering and dealing with queries and direct calls via email and Microsoft Teams
Preparing and updating files in a provided format and entering data in IT based system
Tracking tasks to agreed timescales
Prepare letters and emails as directed
Receive and sort mail and deliveries
Schedule appointments and minute meetings
Recording and monitoring data
General duties will include data entry, spreadsheets, emails, diary management, placing orders as required for stationery or equipment
Communicating in a team in the interest of helping all disciplines of staff efficiently
Patient/Client care:
You may come into contact with patients / visitors
Policy and Service Development:
Follows Trust policies in own role
Employees have a duty to take responsible care for their own health and safety and that of others who may be affected by their activities
To co-operate with their work area by complying with all health and safety rules and safe systems or work; and to inform their line manager of any work situation, or practice which may be considered a danger
Training:L2 Customer service practitioner Apprenticeship Standard
All training will be delivered in the workplace.
Apprentices will follow the designated programme attached the administrative/clerical apprenticeship role and will attend in-house underpinning knowledge sessions.
Training Outcome:This apprenticeship is ideal for individuals interested in working as an administrative and Data Quality assistant, – which are great starting positions for a career in administration. There are a wide range of employment opportunities throughout the Trust within Business and Administration and it is a good starting point for progression onto an Advanced or Higher Apprenticeship at a later point.Employer Description:Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust is one of the largest mental health and disability Trusts in England employing more than 7,000 staff, serving a population of approximately 1.7 million, providing services across an area totalling 4,800 square miles. It works from over 70 sites across Cumbria, Northumberland, Newcastle, North Tyneside, Gateshead, South Tyneside and Sunderland. It also has a number of regional and national specialist services. The Trust works from more than 70 sites across Cumbria, Northumberland, Newcastle, North Tyneside, Gateshead, South Tyneside and Sunderland. We also run a number of regional and national specialist services. Along with partners, we deliver support to people in their own homes, and from community and hospital-based premises. We have more than 8,000 people working for us and a budget of over £500 million. The services we provide are divided into four sections, which are organised geographically into “locality care groups”. These are known as North, Central, South and Cumbria.Working Hours :Monday to Friday, shifts TBC.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working....Read more...
Perform general clerical duties, including photocopying, scanning, and filing documents
Assist with data entry tasks and maintaining accurate records
Answer and direct phone calls with professionalism and courtesy
Support the office team in organising meetings and appointments
Utilise Sage for basic financial record-keeping
Handle incoming and outgoing post efficiently
Maintain office supplies inventory and place orders when necessary
Training:This course is delivered in work, you will have one day a week to complete your course work. Working towards a Level 3 Business Administrator apprenticeship standard.Training Outcome:A possible full-time job role at the company for the right candidate.Employer Description:Engineering Consumables for West Midlands and UK ,Buy Construction & Engineering Products, Screws Bolts Nuts Electrical Security PPE.Working Hours :Monday to Friday 9am- 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Creative,Initiative....Read more...
JOB DESCRIPTION
Health & Safety Administrator
General Purpose:
To provide general and specific administrative and clerical support and regulatory record keeping services to the Global Field Services safety department and individual job sites.
Responsibilities and Duties:
Perform various clerical duties to contribute to the smooth operations of the Global Field Services safety department. Obtain information from colleagues and design follow-up strategies to ensure timeliness of information receipt. Planning and managing of nationwide events. Assist with scheduling travel, meetings, and other delegated tasks. Distribute vital information to the organization concerning safety culture matters and utilize office automation to create memos, reports, and business correspondence (Microsoft Office Suite - Word, Excel, PowerPoint). Assist the Health and Safety Systems Manager in creating, managing, and maintaining neat, organized, accurate, and up to date departmental filing systems (electronic or otherwise), including but not limited to: Updating the Field Safety Matrix iAuditor User Management Grainger Account User Management Safety Training Records / Certification Management Incident / Injury Log Management Updating Measurable Safety Stats New Employee Onboard Training Certification Tracking SAP Interface Maintain confidentiality and handle sensitive information with discretion. Provide support on moderately complex or difficult EHS projects and initiatives. Track and process Global Field Services safety department expenses, budgets, purchase orders, and invoices. Participate in incident investigations, accurate recording of the details, and implementation of corrective action for all work-related incidents. Establish and maintain cross-functional and positive working relationships and contribute to team efforts. Help in the overall workflow within the safety department (miscellaneous support to Director and Field Services safety team). Attend educational workshops to strengthen your abilities to function in the H&S Administrator role. Process assigned tasks within the projected timelines. Meet or exceed designated chargeability and hours worked.
Skills, Qualifications, Experience, Special Physical Requirements:
Bachelor's degree in Business, or equivalent experience and/or training required, should have prior experience working in a team environment. Office/Business support background with 5+ years experience in a high paced office environment Proficient with the spreadsheet, word processing, and database necessary MS Office applications and SAP are a plus Ability to multi-task and prioritize workload Exceptional organizational skills Ability to manage multiple priorities, effective Team Player, self-motivated, quick learner Excellent communication skills with the ability to read, write and communicate fluently in English Must be customer-focused with strong written and verbal communication skills Strong interpersonal skills with the ability to make group presentations.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online!....Read more...
Answering patient telephone calls
General administration duties
Updating company website and social media pages
Maintaining shared email mailboxes
Incoming post distribution
Producing quarterly patient newsletters
Training:Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice.
The apprentice will spend 20% of their working hours in off the job activities and training.
On the job and off the job training will be delivered in the workplace.Training Outcome:Progression into a variety of clerical roles within the NHS which in turn could lead to management opportunities.Employer Description:We are a federation of 12 NHS GP practices within North West Leicestershire, working together at scale to deliver high quality patient focussed healthcare to our population of around 114,000 patients.Working Hours :Monday to Friday, 9-5
Opportunity for ad-hoc overtime on SaturdaysSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Perform general clerical duties, including photocopying, scanning, and filing documents
Assist with data entry tasks and maintaining accurate records
Answer and direct phone calls with professionalism and courtesy
Support the office team in organising meetings and appointments
Utilise Sage for basic financial record-keeping
Handle incoming and outgoing post efficiently
Maintain office supplies inventory and place orders when necessary
Training:This course is delivered in work, you will have one day a week to complete your course work. Working towards a Level 3 Business Administrator apprenticeship standard.Training Outcome:A possible full-time job role at the company for the right candidate.Employer Description:We assist our customers in offering a complete supply chain solution for your products, giving you the time freedom to focus on driving your business forward.
Our philosophy is to ensure that our own manufacturing base can deliver a diverse range of products that, as a minimum, meet our customer’s specifications in the key areas of Quality, Cost, Communication, and Delivery.Working Hours :Monday to Friday 9am- 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Creative,Initiative....Read more...
You will provide clerical, administrative and secretarial support to the Legal Division including:
Answering telephone calls.
Taking messages.
Using office equipment.
In addition, skills, knowledge, and experience will be developed in all aspects of business administration within a public sector environment whilst working towards a level 3 in Business Administration.Training:
The successful applicant will achieve a Level 3 Business Administration qualification.
Training Outcome:
The successful candidate on completion of their apprenticeship will have the opportunity to apply for any related vacancies as and when they arise.
Employer Description:Hartlepool is a vibrant and energetic town. As an authority we want to make Hartlepool the best it possibly can be and want dedicated, driven and committed staff to help us achieve that. The authority is structured into 5 departments: Children & Joint Commissioning Services, Adult & Community Based Services, Finance, IT and Digital Services, Development, Neighbourhoods & Regulatory Services and Legal, Governance and HR collectively the departments provide vital services to the publicWorking Hours :Monday to Thursday, 8.30am - 5.00pm. Friday, 8.30am - 4.30pm.Skills: Communication skills,Attention to detail,Organisation skills,Administrative skills,Team working....Read more...
Assisting the dentists and hygienist with clinical procedures.
Sterilisation and performing cross infection control after each patient.
Will learn reception skills and clerical duties.
Will learn how to operate R4 clinical software.
Ensure that the dental surgery operates efficiently with stock control.
Training in medical emergencies and CPR.
Setting up and preparing the dental surgery for clinical sessions.
Training:
Level 3 Dental Nurse Apprenticeship Standard.
Qualification approved by the GHC as meeting the requirements for Dental Nurse registration.
1 day per week training in Newcastle.
Training Outcome:
Depending on the circumstances of the business and upon completion of the apprenticeship programme, there could be a potential position of employment available.
Employer Description:At Portman we have an incredible culture; we respect our colleagues and visitors and treat everybody as we would want to be treated.Working Hours :Working between the hours of:
Monday 8.15am – 7.15pm (1 hour lunch)
Wednesday 8.15am – 5.45pm (1 hour lunch)
Thursday 7.45am – 5.45pm (1 hour lunch)
Friday 7.45am – 4.15pm (30-minute lunch)
Saturday on a rota 9am-1.00pmSkills: Communication skills,IT skills,Organisation skills,Customer care skills,Presentation skills,Analytical skills,Team working,Initiative,Non judgemental,Patience....Read more...
Assist dentist, hygienist or therapist by providing dental chairside support duties
Liaise with reception over appointments for patients
Escorting patients from waiting room to surgery, confirming patients medical history is up to date
Monitoring and supporting patients
Supporting patients and colleagues in an emergency
Provide appropriate advice to patients
Assist in clerical and administrative duties
Training:Apprentices will be required to attend college at least x1 day per week either at Uxbridge, Harrow or Hayes Campus completing necessary mandatory training and units associated with the apprenticeship.
The apprentice will be required to complete:
Work towards gaining a full Level 3 Dental Nurse Apprenticeship qualification.
Employment Rights and Responsibilities.
Skills, Knowledge, and Behaviours.
Standard and End Point Assessment.
Functional Skills in English, Maths, and ICT (if required).
Other training will be provided by the employer as required to enable the fulfilment of the job role.Training Outcome:
Potential to be offered a permanent role in the practice.
Employer Description:At Denham Green Dental we emphasise prevention as well as personalized attention, and we offer complete dental services and all speciality areas, including general and cosmetic dentistry, implants and oral surgery. We are general and cosmetic dentists in Uxbridge, Middlesex.Working Hours :Monday to Friday, 8.00am - 5.00pm.Skills: Communication skills,Organisation skills,Administrative skills,Team working,Patience....Read more...
Work with individual/groups of children
Follow instructions from Teachers/Deputy Manager
Support personal & social needs of pupils
Prepare classroom as directed for lessons & clear afterwards
Assist with the displays of pupil’s work
Support the teacher in managing pupil behaviour
Provide clerical/admin support such as photocopying/filing/typing etc
Support pupils to understand instructions
Be aware of and comply with policies and procedures relating to child protection, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person
Training:
Teaching Assistant Level 3 standard
20% off the job training
Tutor supported via online platform
Training Outcome:Permanent role considered on completion of the apprenticeship.
Level 4 and 5 Teaching Assistant courses at LMP Education available. Employer Description:Oulton broad Primary School is an outstanding primary school. We currently have 374 pupils on roll ranging from 4 to 11 years old. Our children’s best interests are always our first priority and we enjoy spending our days with them. We aim to compliment this level of care with the highest possible standards of teaching and learning.Working Hours :Monday to Friday,
08:30 - 15:30
30 hours per week total.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Creative,Initiative,Non judgemental,Patience....Read more...
Assist dentist, hygienist or therapist by providing dental chairside support duties relevant to stage of competence under supervision of a named GDC registrant in accordance with the GDC guidance for trainee dental nurses.
Keep a log of your structured induction and on-going compliance training
Work towards a nationally recognised qualification leading to the registration with the GDC
Follow all practice policies and procedures
Establish, promote and maintain productive working relationships with all of the dental team
Liaise with the practice manager on all matters concerning administration, pay and conditions
Assist with reception duties and perform other clerical duties if required
Take reasonable care for your own health and safety and that of others who may be affected by your work
Key tasks to be carried out under supervision
Develop and demonstrate competence in chairside support
Working with dental materials across a range of dental treatment procedures
Working with a wide range of dental instruments and equipment relevant for dental proceduresDecontamination and preparation of treatment rooms for a range of dental proceduresDecontamination of dental devices using appropriate practice decontamination equipment after receiving the necessary vaccinationsDecontamination equipment maintenance in accordance with the manufacturer’s instructionsWaste segregation and disposal in accordance with the practice policies and proceduresUse of the practice computer and X-ray systemsCompletion of laboratory request forms and keeping records of all items sent, received and fittedChecking that all necessary laboratory work is returned and ready for each session
Provide patient support by:
Liaising with reception over appointments for each patient
Escorting patients from the waiting room to the surgery, confirming the patient’s medical history is up-to-date and communicating to the dentist [hygienist/therapist] any change in medical history or problems that he/she has noted
Monitoring, supporting and reassuring patients
Supporting the patient and colleagues if there is an emergency
Providing appropriate advice to patients
Perform chaperoning duties for other clinical GDC registrant
Follow professional ethical guidelines including all rules on confidentiality
Perform reception duties
Answer telephone, receive mail, email
Meet and greet patients and/or carers
Manage the appointment book, send appointments by mail/email
Maintain recall systems
File patient clinical records and correspondence securely and ensure they are kept up-to-date
Maintain and promote patient confidentiality in relation to patient medical history, details of treatment, financial transactions or any conversation overheard
Process patient payments
Attend agreed competence and development trainin
Induction and other structured in-house sessions
External training sessions leading to your qualification
Practice compliance meetings and training, including annual training for medical emergencies and CPR
Perform other tasks
Assist in all clerical and administrative duties as required by the principal
Report equipment failures or breakages to the practice manager
Bring to the attention of the principal or practice manager any concerns about aspects of the practice, its performance or the performance of others in the practice
Attend all practice meetings as requested
Perform any other tasks that are reasonably requested by the principal
Training:
Training will be carried out in the workplace. Once the course begins it will be roughly 6 hours a week.
Training Outcome:
Further qualifications can be taken in implant nursing, radiography, sedation nursing, oral health practitioner training or further education in hygiene or therapy.
Employer Description:We are a private dental practice with 1 full time dentist, 1 part-time dentist and 2 hygienistsWorking Hours :Monday, Tuesday and Wednesday 8.30am - 5.15pm
Thursday 8.30am - 6.15pm
Friday 8.30am - 1.15pmSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Logical,Team working,Initiative,Non judgemental....Read more...
Duties will include:
Greeting patients
Chair side assistance to the dentist during restorative and surgical procedures
Record patient’s clinical notes in computer
Clean and prepare surgery between patients
Clean used instruments after patients
You will assist with reception when necessary and routine clerical task: handling payments, booking appointments, answering phone
Attend Charles Clifford Dental Hospital Sheffield one day per week for the duration of the apprenticeship to study:
Dental anatomy, Oral diseases, medical emergencies, dental radiography and sterilisation
You will learn about oral health promotion and preventative dentistry techniques
Some units will focus on patient care and management and you will cover legal and ethical issues
Training:
Apprentice Standard Dental Nurse Level 3 includes End Point Assessment
1 day per week attendance Charles Clifford Dental Hospital Sheffield
Assessment
Interview, coursework and examinations
Qualification
L3 Diploma in Dental Nursing
Training Outcome:Successful and aspiring candidates will be required to pass the end point assessment to complete their apprenticeship and enable their registration with the General Dental Council as a qualified dental nurse. Employer Description:Providing friendly, high-quality NHS and private dentistry for the whole family in Sheffield.Working Hours :Monday to Thursday 8.45am to 6.00pm.
Friday 8.45 to 2.30pm, 1 Hour Lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Support and training will be provided on all duties.
Work with the Marketing Manager to execute marketing campaigns
Write blogs and send monthly e-newsletters
Assist answering queries via email and phone calls from customers
Create and upload social media content in accordance with social media strategy
Update and maintain online listings
Assist generally with sales and bookings
Administrative tasks and data entry
General additional ad-hoc clerical and administrative duties
Training:Multi-Channel Marketer Level 3.
Face to face training sessions will be delivered from the state-of-the-art EMA training hub on Siddals Road, central Derby.
The 3 core knowledge units are as follows:
Fundamentals of Marketing
Content Marketing
Marketing Campaign Fundamentals
In addition to the modules above, you will also study towards the Google Analytics vendor qualification.
Further support will be provided to you through your Digital Coach/Mentor via onsite visits and remote communication.Training Outcome:
Opportunity to stay as full time member of the team upon completing the level 3 programme
Employer Description:Mount Cook is a not-for-profit outdoor activity centre based near Matlock on the outskirts of the Peak District. We are independently owned, and work with a wide variety of groups including schools, apprentices, corporate team building, charity retreats and many more.
We have a highly trained team of passionate staff who will look after you from initial enquiry until when you leave our centre. Our activities are designed to make memories and develop key skills through hands on outdoor learning.Working Hours :Monday to Friday
Shifts to be confirmedSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Creative,Initiative....Read more...
Perform general clerical duties, including photocopying, scanning, and filing documents
Assist with data entry tasks and maintaining accurate records
Answer and direct phone calls with professionalism and courtesy
Support the office team in organising meetings and appointments
Utilise Sage for basic financial record-keeping
Handle incoming and outgoing post efficiently
Maintain office supplies inventory and place orders when necessary
Training:This course is delivered in work, you will have one day a week to complete your course work. Working towards a Level 3 Business Administrator apprenticeship standard.Training Outcome:A possible full-time job role at the company for the right candidate.Employer Description:HD Build (Midlands) Ltd is a construction company based in Wolverhampton that specialises in residential and commercial building projects. They offer a range of services such as new builds, renovations, extensions, conversions, and property maintenance.
The company has a team of skilled professionals who are experienced in delivering high-quality projects within the agreed timelines and budgets. They are committed to providing personalised services to their clients and maintaining a strong focus on customer satisfaction.
HD Build (Midlands) Ltd is known for its attention to detail, reliability, and excellent craftsmanship. They use high-quality materials and the latest building techniques to ensure that their projects are completed to the highest standards. Additionally, they have a reputation for providing transparent pricing and communication throughout the project, ensuring that their clients are always aware of progress and costs. Overall, HD Build (Midlands) Ltd are a reputable construction company that is dedicated to delivering quality results and exceptional customer service.Working Hours :Monday to Friday, 9am- 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Creative,Initiative....Read more...
Greet and welcome visitors in a professional and friendly manner
Answer and direct phone calls to the appropriate person or department
Provide accurate information to callers and visitors regarding the company and its services
Maintain a clean and organised reception area, ensuring it is presentable at all times
Receive and distribute mail, packages, and deliveries
Assist with administrative tasks such as filing, photocopying, and data entry
Excellent verbal and written communication skills
Strong organizational and multitasking abilities
Proficient in using office equipment such as computers, printers, and telephone systems
Ability to remain calm and professional in stressful situations
Strong customer service skills and a friendly demeanor
Attention to detail and accuracy
Knowledge of administrative and clerical procedures
Familiarity with Microsoft Office Suite
Prepare and distribute memos, emails, and other correspondence
Handle customer inquiries and complaints, escalating issues when necessary
Maintain confidentiality and handle sensitive information with discretion
Any other responsibility in need of the business
Training:
Level 3 Business Administrator Apprenticeship Standard
End Point Assessment (EPA)
Functional Skills in English and maths if required
Training location to be confirmed. Training schedule has yet to be agreed. Details will be made available at a later date
Training Outcome:With experience, you could become:
Digital Marketing
Marketing Manager
Creator content Manager
Employer Description:We are a local buisness that deliver training.Working Hours :Days and shifts are to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Business Support Officer – NWROCU
Location: Warrington (Not Merseyside)Rate: £17.83 per hour (Umbrella)
Job Purpose:
Join the North West Regional Organised Crime Unit (NWROCU) as a Business Support Officer, providing a flexible, efficient, and effective business support function to help the unit meet internal and external performance targets.
Key Responsibilities:
Process purchase orders and manage payments, ensuring compliance with financial regulations.
Handle petty cash, covert expenditure, and record-keeping duties.
Oversee pool car services, travel arrangements, accommodation, and vehicle hire.
Manage induction and leaver processes for seconded officers and staff.
Serve as the first point of contact for visitors and ensure compliance with security protocols.
Support meetings, events, and conferences, including minute-taking and hospitality arrangements.
Maintain and update databases, performance records, and asset inventories.
Respond to correspondence and perform general administrative duties, including typing and data entry.
Requirements:
Experience in administration/clerical roles, handling confidential information, and working to tight deadlines.
Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and data analysis.
Strong communication skills (verbal & written) to liaise with officers, staff, and external stakeholders.
Ability to work independently while prioritising tasks and meeting deadlines.
Assertiveness in implementing best practices and improving business processes.
Minute-taking skills and experience with diary management.
Desirable: NVQ Level 3 in Business Administration or willingness to qualify.
Vetting: This role is subject to MV & SC vetting.
How to Apply
For more details or to apply, contact Lewis Ashcroft at Service Care Solutions:Email: lewis.ashcroft@servicecare.org.ukPhone: 01772 208962....Read more...
Duties include but are not limited to:
Undertake the required apprenticeship training and associated qualification work
Collect and distribute mail
Accurately input and retrieve data as required
Gather documents using relevant IT systems
Deal with enquiries and respond to queries either by email, telephone or in-person
Undertake photocopying, scanning, and filing
Track correspondence and collation of information
Participate in team meetings
Make arrangements for meetings and associated administrative tasks as requested
Monitor and maintain the stationery and supplies ensuring adequate stock levels
Undertake other clerical/administrative tasks as required
Training:An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence. You will be expected to work towards the Business Administrator Level 3, with support from your employer and the Chesterfield College Group.Training Outcome:You will attain the Business Administrator occupational standard and Level 2 Functional Skills in maths & English (where applicable) upon successful completion of your apprenticeship.Employer Description:Derbyshire Constabulary is committed to reducing and investigating crime, protecting people and promoting law and order across the county of Derbyshire.
Derbyshire is renowned for being hugely diverse, encompassing the rural areas of the Peak District as well as old mining communities, modern towns and business centres. It is also home to the vibrant and culturally diverse city of Derby.Working Hours :Monday - Friday - times will be confirmed by each department as they vary throughout the force.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
The purpose of the role is to:
Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the Practice, including the provision of secretarial and clerical support to clinical staff and other members of the Practice team
Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies
To have a thorough knowledge of all Practice procedures
To work in accordance with written protocols
Filing post in medical records
Fax and photocopy as requested
Processing and distributing incoming and outgoing mail
Provide administrative support to members of the primary health care team for specific office tasks, and ensuring appropriate
Practice records are kept up to date
Arrange ambulance transport for patients
Other clerical duties that may arise
Greet patients and visitors in a friendly and courteous manner
Answer the telephone and direct the caller in the appropriate direction
Arrange appointments
Handing completed repeat prescriptions to patient and checking names and address
Be able to cover all reception position as necessary
Provide cover for holidays and sickness
Input data
Process patients change of address - computer data and medical records (have knowledge of Practice area)
Process repeat prescription request in accordance with Practice guidelines
Record requests for repeat prescriptions
Prepare repeat prescriptions (manually and computerised)
Have working knowledge of telephone system, during and after hours
Taking messages and passing on information
Ensure that records are accurately assembled in advance of each consulting session
Ensure that records are available in the instances of urgent consultation
Retrieve and re-file records as requested, ensuring that strict alphabetical order is adhered to
Ensure correspondence, reports, results etc. are filed in correct records
Ensure records are kept neat and tidy and in good repair with all necessary information recorded correctly on the outer cover
Ensure total familiarity with all appointment systems including regular and incidental variations
Book appointments and recalls ensuring sufficient information is recorded to enable retrieval of the medical record
Monitor flow of patients into the waiting room ensuring the appointment system accurately reflects the arrival of patients
Monitor effectiveness of the system and report any problems or variations to the Reception Supervisor
Process appointment requests for the day / future appointments from patients by telephone and in person
Deal with visit requests
Lock and unlock premises
Clear rooms after surgeries, re-stocking as required
Keeping the reception area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter
Attend meetings and Target training events
This is not a comprehensive definition of the post. Postholders will be expected to undertake any work that comes within the remit of the post’s purpose. The job description will be kept under review and may be changed according to Practice requirements. Discussions on any major changes will be held with the postholder.Training:Level 3 Customer Service Specialist apprenticeship standard, which includes:
Level 2 Functional Skills in maths and English (if required)
Full, on-the-job training will be provided by the employer, with 20% off-the-job training as a requirement
End-Point Assessment (EPA)
This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills. You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times.
Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions. All evidence will be logged to your electronic portfolio. Training Outcome:Great prospects for progression to a full-time position for the right candidate upon completion of the apprenticeship.Employer Description:For more information about Health Care First, please visit our website.Working Hours :Monday - Friday (shifts to be confirmed). 37 hours per week.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Logical,Team working,Initiative,Non judgemental,Patience,Self Motivated,Good attendance record,Adaptable,Driver is desirable....Read more...
Job Title: Customer Assistant (Admin and Clerical) Salary: £12.83 P/H PAYE (Inclusive of Holiday Pay) | £14.24 P/H LTD Umbrella Hours: 37 Hours Per Week Type: Temporary Ongoing Location: Cheshire, CH65 (Ellesmere Port) | Hybrid Start Date: ASAP Work Pattern: Monday – Friday | 09:00am – 17:00pm | Tuesdays in OfficeOur client is seeking a Customer Assistant to provide high-quality administrative support within the Compliance and Assurance service. This role is critical in ensuring the smooth operation of the Customer Team, contributing to excellent service delivery and customer care. Key Duties and Responsibilities:
Triage incoming Council contacts, ensuring enquiries are routed to the correct channels and preparing standard responses where appropriate.
Coordinate, log, acknowledge, and respond to customer casework from residents, MPs, members, and stakeholders, ensuring high-quality public engagement.
Manage customer systems to enable efficient monitoring and evaluation, facilitating statistical performance measurement.
Provide administrative support to senior managers handling escalated casework.
Respond to and manage queries from services and Councillors.
Manage multiple mailboxes in Outlook efficiently.
Assist in maintaining compliance with customer deadlines, identifying trends in casework received.
Undertake project work related to customer duties as directed by senior officers.
Qualifications and Experience:
Essential:
BTEC National in Administration or equivalent.
ECDL or equivalent qualification.
Minimum 1 year of experience in business support activities.
Strong working knowledge of local government policies and complaint systems.
Desirable:
Experience in information compliance and request handling.
Familiarity with policies and procedures such as codes of conduct and internal procedure rules.
Front-line service experience. If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk
....Read more...
Our client who are a large manufacturing business have a current, exciting opportunity for a Factory Administrator to join their existing team based at their factory in Sevenoaks area. This is a key function in the company, comprising of providing much needed clerical support to the team to achieve timely, accurate and high quality information output, whilst essentially delivering outstanding customer service to both internal and external customers.
What's in it for you as a Factory Administrator/Weighbirdge Clerk
A Starting salary of £27,560
Mon-Fri Working Hours 40 hours a week
Location - Sevenoaks/Tonbridge area
8am - 4pm Working hours
Discretionary KPI Bonus
Company Pension
3 x Life Assurance Salary Scheme
Key tasks undertaken as part of this Factory Administrator role:
Manage correspondence and communication within the business.
Undertake data input/retrieval and run routine reports to support various parts of the business, in accordance within business processes and using business templates / formats.
Previous use of Weighbridge is NOT essential all training will be given
Update and maintain relevant filing systems, paperwork, databases and reports.
Ensure all paperwork is processed efficiently and accurately to a high standard.
Working as part of a team to meet objectives.
Ideal Qualifications for a Factory Administrator;
5 GCSE’s at Grade C or above or equivalent.
Excellent customer service skills both on the telephone and customer facing.
Previous experience in a similar role undertaking the above stated duties.
Previous experience of working in a mid to heavy manufacturing office would be advantageous as the working environment is industrious.
IT literate in word and excel and accurate when working with figures.
Organised, methodical and have the ability to priorities to meet deadlines.
Excellent written and verbal communications skills.
....Read more...
The successful applicant will be accountable for the following in their job role:
Maintain a professional and welcoming approach when dealing with clients/customers and members of the public, ensuring all visitors are greeted promptly on arrival
Promote a positive company image by keeping a neat, clean and tidy working environment
Ensure telephone calls are answered promptly within three rings
Ensure that you provide a high standard of clerical and administrative support
Manage the booking and cancelling of appointments using either the appointment book/computerised appointment system
Use a variety of software packages to produce correspondence and documents producing E-Mail and Word Documents, along with accessing our database via our CRM system
Ensure all office equipment is in good working order at all times
Understand and adhere to the company and department standards, policies and procedures
Comply with all company policies, rules and procedures at all times
Maintain confidentiality regarding the company’s business/employees/clients/customers/visitors
Undertake any additional duties as required in order to keep the offices’ operations run smoothly
Training:You will be completing the Level 3 Customer Service Specialist Apprenticeship Standard with SBC Training, Shrewsbury.
The Customer Service Specialist apprenticeship is designed to equip participants with the fundamentals required to work in any business environment. The programme is delivered using a blend of online, anytime learning and expert-led classroom training covering core topics.Training Outcome:
A potential for full-time employment at the conclusion of the apprenticeship.
Employer Description:We are professional Shropshire and Worcestershire Estate Agents, with true expertise in residential sales & lettings.Working Hours :Mondays to Fridays between 9:00am and 5:00pm and potentially 1 in 2 Saturdays between 9:00am and 1:00pm.Skills: Communication skills,Organisation skills,Customer care skills,Team working....Read more...
