To assist with the clerical/administrative duties using where appropriate, computer-based systems to support the business needs of the service area
Inputting data to basic spreadsheet and recording systems.
To participate in the opening, sorting and distribution of post
Customer Service which includes answering telephone calls
To ensure that any necessary clerical and administrative processes, which support the team activities, are carried out effectively in order to help the team meet its objectives
Payroll procedures and regulations and day to day payroll production
Processing timetables and deadlines
Payroll adjustments (e.g. deductions)
Checking of payroll output to ensure the accuracy of pay
Payroll timetables and importance of deadlines
How to obtain data to respond to requests for information
HMRC and other relevant pay related procedures
Calculations relating to changes in pay and taking appropriate actions on overpayments and adjustments
Training:You may need to attend college 1 day a week to complete functional skills.
Can attend any training course which is relevant to the job role or qualification.Training Outcome:There may be a permanent role upon completion or the opportunity to complete a higher level apprenticeship.Employer Description:Gloucestershire County Council is a county council which administers the most strategic local government services in the non-metropolitan county of Gloucestershire, in the South West of England.Working Hours :Monday to Friday between 9am to 5pm.Skills: Communication skills,Organisation skills,Team working....Read more...
Support the administration team and the School Business Manager to undertake a range of general clerical duties, including financial administration
To undertake defined clerical tasks, in accordance with set procedures (processing) e.g. completion of standard returns and to receive and bank dinner money
To undertake the production of letters, report, charts, lists and worksheets and other documents and materials required in school
To carry out and maintain filing and develop and maintain spreadsheets or databases containing financial and non-financial information, and to liaise with examination and data administrators
To assist with the preparation and maintenance of statistical information as may be required
To undertake routine clerical tasks and reprographics requirements in order to support the administrative processes carried out in the school office
To participate in telephone and reception service in accordance with school security procedures regarding access and entry to the premises, dealing with personal and telephone callers in a courteous and efficient manner
Liaise with members of the public, suppliers, schools and other external stakeholders
To carry out maintenance and updates to the school web site, ensuring all data is up to date and current at all times
Compliance with all necessary policies and procedures relating to child protection, equality and diversity, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person
To assist in maintaining a safe working environment in accordance with health and safety regulations and policy
To respect the confidential nature of the work and protect personal information in accordance with data protection regulations and policies in place
To develop an understanding of varying policies and procedures within the school, complying with their contents and raising concerns as appropriate
To maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff in their development and training
Training:
Level 3 Business Administration Apprenticeship Standard
Location – Firthmoor Primary School, Ingleby Moor Crescent, Darlington DL1 4RW
Working 5 days per week inclusive of 1 day release for study at Darlington College
Training Outcome:
There may be an opportunity to secure a long term position after successful completion of the apprenticeship
Employer Description:We are dedicated to providing the very best care and education for all our children. We want our school to be a happy, inclusive and successful community.
Within a safe, positive and supportive environment, our children are encouraged to take responsibility for their own health and well-being. We promote a love of learning, which encourages our children to aim high and become valuable members of society.
We pride ourselves on being a school at the heart of the Firthmoor, involving pupils, parents and the wider community in our achievementsWorking Hours :Monday - Friday, with one day at Darlington College.
Total hours per week: 37 hours a week.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Initiative,Good working relationship,Multitasking,Willingness to learn,Confidentiality,Motivation and commitment,Work to deadlines,Can-do attitude,Work individually,Data input,Enthusiastic,Reliable,Flexible,Act as role model,Support school policy,Undertake further training....Read more...
Our client are currently looking to recruit a full time Conveyancing Secretary/Receptionist to join their team. The role will involve providing administrative support and excellent customer service.
Duties in this role will include assisting the fee earners and secretaries within the Residential Conveyancing Department with their tasks, as well as assisting the full time Receptionist by answering their calls, greeting clients and visitors in a professional and friendly manner. You will also conduct general clerical duties including, but not limited to, photocopying, faxing and filing.
The ideal candidate will have the following;
- Minimum of 1 year Conveyancing Secretary experience
- Proficiency in Microsoft Office applications such as Word and Outlook
- Strong administrative skills with the ability to type accurately
- Excellent communication skills, both written and verbal
- Organisational skills with great attention to detail
- Effective time management abilities
If this role sounds of interest, please click APPLY or email your CV to e.sedgwick@clayton-legal.co.uk or m.shipcott@clayton-legal.co.uk.
Death in Service benefit after qualifying period
Salary is negotiable, dependent on experience.
This is an office based role.
''....Read more...
***NEW ROLE*** Conveyancing Assistant/Paralegal - Greater Manchester
Are you a Conveyancing Assistant/Paralegal looking for a new opportunity??
Our client is a respectable law firm with office based in Greater Manchester are looking for a Residential Conveyancing Assistant/Paralegal to join their expanding high street practice in Oldham.
The job will involve providing support to a full-time fee earner on their busy caseload of sale and purchase conveyancing transactions from inception to completion with responsibilities including, dealing with incoming post, drafting reports from precedents, responding to client and third-party enquiries, processing applications for mortgage funds, preparation of completion statements, dealing with initial instructions, processing client ID checks, initial searches, booking agents, some post-completion matters such as SDLT returns, HMLRC requirements, sending deeds to lenders, closing files on case management system, other general clerical duties as required, cover for switchboard and reception as and when required.
The successful candidate will have the ability to work under their own initiative and as a member of a team, the ability to work proactively, good communication skills, strong organisational and administrative skills, accuracy and attention to detail, computer literate/keyboard skills & good data entry skills.
The Salary on offer for this role is paying up to £26k
To apply for this role please forward your CV to Tracy Carlisle t.carlisle@clayton-legal.co.uk....Read more...
Accurately input, update & monitor patient related information onto the computerised electronic system.
Prepare Physiotherapy & Occupational Therapy treatment notes for initial attendances.
Responsible for the security of case notes in the deapartment.
Process telephone calls & enquiries, take appropriate action.
Arrange transport for patients if required.
File patients treatment cards accurately and retrieve as required.
Respond in a professional & sensitive manner when dealing with confidential issues.
Work closely with Amin & Clerical staff to ensure essential work is completed.
To provide aministrational duties in a professional, polite and timely manner.
Provide customer care of the highest standard.
Training Outcome:Once successfully completed the Apprentice will be able to apply for a banded role within the Trust or continue onto the next level apprenticeship.Employer Description:The Royal Wolverhampton NHS Trust is one of the largest NHS Trusts in the West Midlands providing primary, acute and community services. We have been nationally recognised for providing excellence in healthcare; we are home to the busiest and most technologically advanced Cardiac Centre in the West Midlands.Working Hours :Full time, Mon-Fri 9am-5pm, shifts may vary depending on departmental needs.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Non judgemental,Patience....Read more...
Responding to routine enquiries by telephone and email
Greeting visitors to the Marsh Academy site.
Provide clerical support e.g. photocopying, filing, e-mailing, faxing and the completion and processing of routine forms.
Maintain manual and computerised record/information systems.
Training:
Training will take place within the workplace in association with the college.
Training Outcome:
Customer service
Adminstration
Employer Description:The Marsh Academy was formed in September 2007 and the new main
building opened in 2012, providing an outstanding learning
environment for our students. The school site was completed in 2014 with
the opening of the Marsh Academy Community Hub. The campus has more recently added specialist learning areas for our students with SEND and we are proud that our Dommett Centre is home to a specialist provision for children with autism. The academy also has its own Leisure Centre and Cinema on site, open to the public as we as benefitting our school community. It is very important for us to find the right person to be part of the future of The Marsh Academy. If all of the above
interests you and reflects your own professional ambition then we would be delighted to receive your application.Working Hours :Monday to Friday, 8.00am to 4.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Dealing with all appointments and patient requests, ensuring that surgery time is effectively utilised, allocating prebook able and urgent appointments appropriately and monitoring the flow of patients during surgeries.
Carrying out all clerical tasks to prepare for surgery sessions, ensuring that clinical staff have the patient documentation necessary to undertake consultations and procedures efficiently.
Providing a comprehensive reception service, responding to a range of enquiries in a polite and efficient manner, adhering to practice protocols and dealing with difficult situations in a calm and controlled manner.
Dealing with all telephone requests and enquiries in a courteous and efficient manner, referring callers to appropriate personnel and ensuring messages are relayed and in a timely manner, particularly those requesting urgent advice.
Dealing with prescribing requests, ensuring that scripts are approved, prepared, signed, and ready for issue within agreed timescales or, if the patient needs to be seen, arranging appropriate follow-up.
Training Outcome:To secure a permanent position with scope to apply for any promotions.Employer Description:We are a friendly, dynamic and caring practice delivering high quality, patient centered care to more than 10,000 patients from our modern premises in central Gateshead. We pride ourselves in providing a supportive and motivating environment for our staff and believe that getting our work life balance right, creates a happy, healthy and engaged team.Working Hours :The post is Full Time 37.5 hours per week over 4 days Monday to Friday on a rota basis. Usually, 10 hours per day for 3 days, 7.5 hours per day 1 day with a rotating day off.Skills: Communication skills,IT skills,Administrative skills....Read more...
Maintaining and monitoring the practice appointments system
Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
Processing and distributing incoming (and outgoing) mail
Taking messages and passing on information
Filing and retrieving paperwork
Processing repeat prescriptions in accordance with practice guidelines
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
Ordering, re-ordering and monitoring of stationery and other supplies
Keeping the reception area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter
Training:Level 3 Business Administration Apprenticeship Standard.
The training will be delivered through remote delivery so no travel to a college is required, you will be based with the employer. Training Outcome:For the right person there is opportunity to secure full-time employment and progress on to higher level qualifications. Employer Description:Bilton Medical Centre is a GP Surgery located in Bradford. The surgery offers lots of clinics for patients including Asthma Clinic, blood tests, blood pressure checks, antenatal clinic and health plus advice. The surgery also offers NHS Screening Services.Working Hours :Monday to Friday, the shifts will be discussed at interview.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
Assisting in office operations and procedures, by handling correspondence, administering filing systems, answering phones, greeting clients, typing and general clerical functions wherever required.
Maintain high standards of office efficiency and professionalism at all times.
Provide excellent client service both telephonically and in person.
Inputting of all invoices received, matching with delivery notes, checking prices against orders made by Company Buyer.
Assisting all other departments within the office as and when they require.
Stocking of stationary items and keeping photocopiers fully stocked as they are required.
Undertake any other activities identified from time to time.
Training:
Level 3 Business Administration Apprenticeship
Location: 12B Eldon Road, Newton Aycliffe Industrial Estate, Newton Aycliffe DL5 6UL
Working 5 days per week inclusive of 1 day release for study at Darlington College
Training Outcome:There may be an opportunity to secure a long term position after successful completion of the apprenticeship.Employer Description:Anwen Construction Ltd boasts over 35 years of experience in the construction industry, blending practical knowledge with innovative techniques to deliver enduring infrastructure projects and sub-structures. The company serves a wide range of clients across the Northeast, with project locations extending from the Scottish Borders to Manchester. Their long-standing presence in the industry underscores their commitment to quality and reliability in construction.Working Hours :Monday to Thursday 8.30am-4.00pm, Friday 8.30am-3.30pm with day release to Darlington College.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Team working,Initiative....Read more...
Service Care Solutions are recruiting on behalf of a local authority, based in the Merseyside area, seeking a Paralegal to join their Childcare Legal team. This is a fantastic opportunity for experienced Paralegals to establish and build upon their public sector experience. Please find below further details on the role:
The role pays a rate of £18-£21ph umbrella and can be done on a hybrid basis. It is a contracted position on a 4-month rolling basis, 35 hours a week.
The Role Of A Childcare Paralegal:
To provide administrative and clerical support to the Legal Services team, particularly in the Childcare legal team
To maintain and update the case management system and update department case lists
To enter all legal posts in the log and issue appropriate acknowledgement letters
The Requirements:
At least 6 months of previous experience in a Childcare legal team
Experience in drafting routine court documents, carrying out basic court work and drafting and typing responses to enquires
Experience of working in a performance management environment with the ability to work with deadlines and timescales
Benefits Included With The Childcare Paralegal Position:
Flexible hours
Hybrid working
Weekly pay
If this Childcare Paralegal role sounds like an opportunity that is right for you or someone you know, then don't hesitate to get in touch with Hugh Barnes via email, Hugh.Barnes@servicecare.org.uk, or via phone at 01772208969.
We also welcome referrals for this position, where a successful recommendation would be worth £250.....Read more...
Daily office operations and ensure a welcoming environment for staff and visitors.
Perform clerical duties including data entry, filing, and maintaining accurate records.
Handle incoming calls with professionalism, demonstrating excellent phone etiquette.
Assist in scheduling appointments and coordinating meetings for team members.
Maintain office supplies inventory and place orders as necessary.
Support the team with administrative tasks using Google Suite and Microsoft Office applications.
Collaborate with colleagues to streamline processes and improve office efficiency.
Training:Level 3 Apprenticeship in Business Administration consisting of:
Level 3 Apprenticeship in Business Administration
Level 2 Functional Skills in Mathematics (if applicable)
Level 2 Functional Skills in English (if applicable)
You will be required to attend a half-day session with HBTC where you will work towards any functional skills (where needed) that you have to take. Additional off the job training will also be required as part of the Apprenticeship. There will also be an end point assessment. Training Outcome:After the Apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education. Employer Description:Transform your interior with The Wall Exchange - passionate about bringing affordable, stylish wall panels to homes and businesses across the UK. Whether you're looking to refresh your living room, create an impressionable office entrance, or add warmth to a retail space, we have the perfect product solution.Working Hours :Monday to Friday, 8:00am - 4:30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative....Read more...
Temporary Helpdesk Assistant - Hatfield, Hertfordshire - Up to £12.50 per hour Are you an experienced Helpdesk Assistant looking for a new challenge?Do you have a background in facilities management? If so, we’d love to hear from you! CBW is currently recruiting for a Helpdesk Assistant role with a well-established FM service provider based in Hertfordshire. In this role, you'll be responsible for typical Helpdesk Assistant duties, including Placing orders for planned maintenance and minor works as required Hours/details Monday to Friday 08:00am to 17:00pmImmediate start!Temporary contract - 9 months £12.50 per hour Key duties & ResponsibilitiesAnswer, screen and transfer inbound phone calls emails, portal requests, to our helped desk Distribute tasks from the help desk to the relevant facilities teamClose tasks down after completion by the facilities team Coordinate office moves with PA/ secretarial teamsGeneral clerical duties including photocopying, fax and mailingMaintain electronic and hard copy filing systemRetrieve documents from filing systemHandle requests for information and dataResolve administrative problems and inquiriesSchedule and coordinate appointments and travel arrangements for facilities move teamsOpen, sort and distribute incoming invoicesMaintain office supply inventoriesCoordinate maintenance of office equipmentCoordinate and maintain records for parking and petty cash RequirementsAt least 3 years in the maintenance industry.Must be confident as you will be dealing with customer issuesKnowledge of Scheduling Engineers daily routes.Knowledge of scheduling systemsMust be able to invoiceKnowledge of raising purchase ordersGood communication skills as will be dealing with engineers & clients.Send your CV to Brooke at CBW Staffing Solutions for more information.....Read more...
Undertake reception duties, answering routine telephone and face to face enquiries and signing in visitors
Assisting with first aid / welfare duties and liaising with families
Providing routine clerical support eg photocopying, filing, emailing
Undertake word-processing and other IT based tasks
Undertake routine financial administration
Be aware of and comply with data protection responsibilities
To participate in training and development opportunities
ICT varied duties
Sufficiently fluent in spoken English to ensure effective performance in the role
Training:
Level 3 Apprenticeship in Business Administration
This will also include functional skills if required.
End point assessment
Certificate of completion of the standard.
You may have to attend formal college sessions (if English & maths are required).
You will learn the knowledge, skills and behaviours related to the apprenticeship standard.
Training will take place within the work place supported by the assessor through regular visits and reviews. An online portfolio is also used where tasks are set and progress is monitored.
Training Outcome:
The possibility, on result of a successful apprenticeship, the applicant would remain in a full time role following the apprenticeship
Employer Description:St Peter’s is a well-established and popular Church of England school in the quiet town of Wem. They pride themselves on fostering strong relationships with parents, carers and all stakeholders; enabling them to ensure the children receive the best education possible.
Vision: The vision is simple – for all the pupils to dream, believe, achieve and flourish.Working Hours :Monday to Friday - term time only. Shifts TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working....Read more...
Customer Service Advisor (On -Street Notice Processing) - Wigan - Full Time; 37.5 hours per week - £22,308 per annum
Do you have customer service experience?
Are you a good communicator?
An exciting opening has arisen for a Customer Service Advisor to join our friendly team based in the customer service centre in Wigan. If you thrive in a fast-paced atmosphere, are organised, and have an eye for detail, then this role is made for you! We are passionate about the service provided and most of all take pride in our people.
We are looking for an excellent team player with great communication skills who thrives under pressure and with the aptitude to multi-task. Could this be you?
What will you do?
- Answering customer enquiries via telephone and email in line with APCOA service level standards. Specific training in practices will be provided to you.
- Use knowledge of processes, laws, and policies to advise customers.
- Undertake clerical tasks in line with KPIs and within SLAs.
This list is not exhaustive and is subject to variation as the contract requires.
What will you bring?
- Customer service experience
- A good basic level of education.
- Interpersonal skills, with the knack to build positive working relations.
- Competence to prioritise work, multi- task and maintain organisation.
- Uses initiative, looks for positive outcomes.
- Skills, interests, and qualities:
- Self motivated with a pro-active nature
- Positive behaviours with colleagues and customers.
- Excellent problem solving skills.
- Punctual and reliable.
- Knowledge of excel.
What is on offer to you?
37.5 hours per week
Full uniform
Training and development
Company Pension
Employee Discount Scheme
Once monthly free staff lunch
Free parking
Income: £22,308
Working hours and conditions:
Monday to Friday 0900-1700. 30-minute lunch break, plus 15-minute morning and afternoon break allowance.
Does this opening sounds like a fit for you?
Apply now and a member of the APCOA recruitment team will be in touch with you.
APCOA is a fair place to work regardless of age, race, gender or level in the business. Offering a exciting work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the training prospects to fulfil their potential while aiming for excellence in their work.....Read more...
Job Title: Coordinator – Operations Support (Admin and Clerical) Salary: £12.83 P/H PAYE (Inclusive of Holiday Pay) | £14.24 P/H LTD Umbrella Hours: 37 Hours Per Week Type: Temporary Ongoing Location: Blandford Forum, DT11 | Hybrid Start Date: ASAP Work Pattern: Monday – Friday| 09:00am – 17:00pm. Are you ready to make a real difference in people’s lives? Join our client as a Coordinator – Operations Support and be part of a team committed to delivering high-quality services to our residents. Based in our client’s Blandford Office, you’ll play a vital role in scheduling repairs and maintenance, ensuring efficient and timely outcomes for our customers.Key Duties and Responsibilities:
Receive and manage work orders, scheduling work diaries for trades staff.
Liaise with trades teams and other repair staff to meet appointment targets.
Communicate with residents to confirm their scheduled repair and maintenance works.
Maintain accurate records and ensure data compliance in relevant systems.
Support improvement initiatives and assist with complaint resolution.
Monitor performance and operational efficiency to avoid risks and drive improvements.
Process purchase orders and invoices to meet financial and compliance goals.
Qualifications and Experience:
Experience in scheduling or operational roles in a fast-paced, customer-focused environment.
Proficiency with multiple systems and an understanding of data management.
Strong understanding of safety compliance processes and procedures.
Excellent interpersonal, communication, and stakeholder management skills.
A collaborative mindset with a commitment to promoting inclusivity, equality, and diversity.
If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk....Read more...
Daily tasks include but are not limited to:
Assisting the Hospital’s Financial Accountant with the daily bank reconciliation
Produce regular reports of Excel data (activity, finance, etc.)
Reconciling the Hospital’s credit card on a monthly basis
Supporting the Hospital’s Business Manager with the monthly consultants payment
To be professional, polite and accurate in all communication from Business Office including but not limited to letters, emails and telephone calls.
Posting daily journals
Liaise with and form working relationships with staff, both clinical and clerical, within the organisation and with other members of Business Office
Produce consistent, accurate, timely, permanent, economical and effective minutes of any meetings requested
File and log minutes in a structured fashion to allow audit trail and ease of searching and retrieval
Scanning of all relevant documents on to the Hospital’s shared drive
Document new or revised policies and procedures within own work area
The applicant may also carry out any other reasonable duties commensurate with the role and delegated or requested by the manager, as the needs of the service require. Training:
You will be working towards an AAT Foundation Certificate in Accounting (level 2)
Training will be at St Helens College Town Centre Campus, one day a week (term time only)
Training Outcome:
On successful completion of the apprenticeship, Fairfield Hospital will review suitable placements within the organisation for the apprentice.
Employer Description:Fairfield Independent Hospital provides both NHS and private out-patient and in-patient treatment for a range of surgical specialities. The hospital is in a beautiful location set out in the countryside.Working Hours :Monday to Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Team working,Initiative,Good interpersonal skills,Willingness to learn,Motivated....Read more...
Reporting to the Practice Manager.
Duties and responsibilities will include:
Greeting patients
Chair side assistance to the dentist during restorative and surgical procedures
Record patient’s clinical notes in computer
Clean and prepare surgery between patients
Clean used instruments after patients
Additionally, you will be expected to act as receptionist, when necessary, with routine clerical tasks:
handling payments, booking appointments, answering the telephone
Attend Charles Clifford Dental Hospital one day per week within the duration of the apprenticeship to study
Dental anatomy, Oral diseases, medical emergencies, dental radiography and sterilisation
You will learn about oral health promotion and preventative dentistry techniques
Some units will focus on patient care and management, and you will cover legal and ethical issues
Training:
Apprentice Standard Dental Nurse (Level 3 Diploma in Dental Nursing)
Attend Charles Clifford Dental Hospital one day per week
On completion, the apprentice must register with the General Dental Council as a qualified Dental Nurse
Includes End Point Assessment
Duration 18 months, one-to-one training in the workplace and assessor visits every 6-8 weeks
Training Outcome:
Sustained employment with registration to the General Dental Council as a qualified Dental Nurse
Employer Description:We are a well-established thriving NHS & Private practice. We take great pride in providing the highest level of patient care and dentistry in a relaxing and friendly environment. We strongly believe the future of dentistry is in preventative care rather than invasive treatment. Our mission is to make a positive difference in the lives of children, youths and adults by providing the highest quality dental care in a comfortable, relaxed and friendly environment.Working Hours :Monday - Friday, 8.45am - 5.30pm, 45-mins lunchSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Customer Service Advisor (On -Street Notice Processing) - Wigan - Part-Time; 25 hours per week - £14,872 per annum
Do you have customer service experience?
Are you a good communicator? Are you looking for a part time role?
An exciting opening has arisen for a Customer Service Advisor to join our friendly team based in the customer service centre in Wigan. If you thrive in a fast-paced atmosphere, are organised, and have an eye for detail, then this role is made for you! We are passionate about the service provided and most of all take pride in our people.
We are looking for an excellent team player with great communication skills who thrives under pressure and with the aptitude to multi-task. Could this be you?
What will you do?
- Answering customer enquiries via telephone and email in line with APCOA service level standards. Specific training in practices will be provided to you.
- Use knowledge of processes, laws, and policies to advise customers.
- Undertake clerical tasks in line with KPIs and within SLAs.
This list is not exhaustive and is subject to variation as the contract requires.
What will you bring?
- Customer service experience
- A good basic level of education.
- Interpersonal skills, with the knack to build positive working relations.
- Competence to prioritise work, multi- task and maintain organisation.
- Uses initiative, looks for positive outcomes.
- Skills, interests, and qualities:
- Self motivated with a pro-active nature
- Positive behaviours with colleagues and customers.
- Excellent problem solving skills.
- Punctual and reliable.
- Knowledge of excel.
What is on offer to you?
25 hours per week
Full uniform
Training and development
Company Pension
Employee Discount Scheme
Once monthly free staff lunch
Free parking
Income: £14,872
Working hours and conditions:
Monday to Friday 0900-14:30. Plus 30-minute lunch break.
Does this opening sounds like a fit for you?
Apply now and a member of the APCOA recruitment team will be in touch with you.
APCOA is a fair place to work regardless of age, race, gender or level in the business. Offering a exciting work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the training prospects to fulfil their potential while aiming for excellence in their work.....Read more...
Sitting in this developmental post, the successful candidate will be given protected time to complete their assignments, as well as participate in activities and training that contribute to their professional development.
Alongside this, apprentices will be responsible for carrying out generic administrative duties alongside the full-time clerical staff.
These duties include but are not limited to:
Covering main reception,
Inputting data,
Responding to emails,
Arranging and rearranging meetings,
Diary management,
Note taking,
Filing, scanning and printing documents.
The successful candidate will split their time between working at home and working in the office which is Ballard House.Training:
You will be completing a Level 3 Business Administrator Apprenticeship qualification
Functional Skills if required
The training provider will be Achievement Training Plymouth
Training Outcome:
Whilst there is no guarantee of a permenant position at the end of this apprenticeship, there is a possibilty that a position may become available to apply to
Employer Description:We are the local authority for Plymouth, providing services and information to many of the area’s 262,700 residents as well as businesses and visitors. We employ over 2500 members of staff in a wide range of occupations including health consultant, park ranger, children’s social worker, refuse driver, registrar, housing delivery officer and customer support assistants.
Plymouth City Council is an equal opportunities employer. All applicants will be considered for employment regardless of any of the protected characteristics.
As part of our commitment to promoting equality we offer guaranteed interviews to those who meet the essential criteria and are considered disabled, care experienced or are an Armed Forces Service Leaver within the last two years.Working Hours :Monday - Friday, 9.00am - 5.00pm.
4 working days on the job and 1 working day allocated to completing the apprenticeship standard.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Creative,Passion for the environment....Read more...
In this position, you will assist with a variety of clerical and administrative duties.
These tasks include:
Greeting clients
Answering phones
Taking messages
Managing email and mail correspondence, and calendaring
You may also assist with invoicing, updating client files, and ordering office supplies
Before applying for this position please ensure you can travel to and from the place of employment.
Once you have applied for this vacancy AEA will contact you to organise an interview, if your application meets the required criteria.
We will contact you using the details you provide us with in your application and would ask if you would regularly check and reply asap so that you do not miss this opportunity.Training:
Seetec will deliver this apprenticeship in the workplace
You will have a dedicated assessor who will provide guidance and monitor progress throughout
You will have access to an online portfolio to allow you to monitor your progress and log work completed
Level 2 Apprenticeship in Customer Service Practitioner Apprenticeship standard
Functional Skills in maths, English and ICT (unless exempt)
Training Outcome:
On completion of the apprenticeship, successful candidates could secure a role in a successful, dynamic company
Employer Description:DSV is one of the very best performing companies in the transport and logistics industry. 45,000 employees in more than 80 countries work passionately to deliver great customer services and high-quality services - as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.Working Hours :Monday - Friday, 8.00am - 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Your duties will include;
Providing general administrative support such as photocopying, filing, emailing, completion of documentation, responding to routine correspondence
Maintaining manual and computerised records and/or management information systems
Assisting in producing journals/invoices for charges relating to commercial operations within Operational In-House Services
Taking minutes/notes at meetings and circulate to attendees
Sorting and distributing internal and external mail
Providing routine clerical support in relation to the production and distribution of work
Training:
Qualification - Level 3 Business Administrator
The training will be delivered at the workplace
Training Outcome:
Apprentice will receive on programme support from an Apprenticeship Officer and Careers, Information, Advice and Guidance support during the last 2 months of their Apprenticeship contract
Job seeking support is also included
Employer Description:Sefton Council is a local authority within the Liverpool City Region. Sefton is a diverse and exciting borough and is a great place to live and work. As an employer we can offer a diverse range of job roles across a variety of settings. We offer attractive conditions of service which allow for a good work life balance and invest in our staff through our learning and development programme. Inclusive Recruitment We are proud to be an organisation which embraces diversity and difference. We employ colleagues who each bring their own unique skills to deliver an excellent service to our customers. We always recruit the most talented people for any role, regardless of age, disability, gender identity, race, religion or belief, gender or sexual orientation. We aim to be reflective of the communities that we operate in. We promote diversity and encourage applicants from all backgrounds. Visit Inclusive Recruitment (sefton.gov.uk) for further information regarding the Council’s approach to Inclusive Recruitment. Equal Opportunities Please note that all disabled applicants who meet the essential criteria for these jobs (as given in the Person Specification) and who want to apply under the Disability Confident Scheme will be invited to interview.Working Hours :Monday- Friday
8.00am- 4.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Initiative,Patience....Read more...
This position requires the Apprentice to undertake a range of reception, customer service focused and administrative duties including;
Answering the telephone
Transferring calls to relevant colleagues, taking messages for colleagues and relaying them
Supporting callers with initial basic enquiries
Greeting visitors to the office
Scanning, copying, faxing, and filing
Providing clerical and administrative back up for the administrative and legal teams
Franking mail
The Apprentice may be asked to make deliveries to the courts and chambers in addition to acting as a courier on other occasions. They will also be required to maintain office provisions making sure all of the required office materials are available for the effective running of the business. Other general ad hoc duties such as making refreshments for staff and visitors will also be required.Training:
Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice.
The apprentice will spend 20% of their working hours in off the job activities and training.
On the job and off the job training will be delivered in the workplace.
Training Outcome:
For the right person, there is the opportunity to secure full-time, permanent employment and progress to higher level qualifications upon successful completion of the apprenticeship.
Employer Description:Carrington’s Solicitors are a committed and dedicated Legal Aid Practice driven to achieve positive results in every case. That commitment extends across all matters of Criminal Defence and Prison Law. Carrington’s are the largest provider of Prison Law advice in England and Wales. We are Members of the Association of Prison Lawyers and Howard League for Penal Reform.Working Hours :Monday - Friday, 9.00am -5.00pm, with 1 hour lunch per day.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Non judgemental,Patience,Strong timekeeping skills,Reliable,Listening Skills....Read more...
We are seeking an Apprentice Office Administrator to join our team in managing daily administrative tasks.
The ideal candidate will have strong organisational skills and be willing to learn. telephone: 01872 305500 email : apprenticeships@truro-penwith.ac.uk
Duties:
Perform clerical duties, including filing, answering phone calls, responding to emails, and preparing documents
Computerise data and maintain electronic and hard copy filing systems
Uphold phone etiquette when communicating with clients and colleagues
Type correspondence and reports accurately and efficiently
Utilise QuickBooks for financial record-keeping tasks
Proficient in Google Suite applications for office productivity
Conduct data entry tasks with precision and attention to detail
Support office operations by assisting with administrative tasks as needed
Training:Knowledge:
The organisation: Understands organisational purpose, activities, aims, values, vision for the future, resources, and the way that the political/economic environment affects the organisation.
Value of their skills: Knows organisational structure and demonstrates understanding of how their work benefits the organisation. Knows how they fit within their team and recognises how their skills can help them to progress their career.Stakeholders: Has a practical knowledge of managing stakeholders and their differing relationships to an organisation. This includes internal and external customers, clients and/or suppliers Liaises with internal/external customers, suppliers, or stakeholders from inside or outside the UK.
Engages and fosters relationships with suppliers and partner organisations.
Relevant regulation: Understands laws and regulations that apply to their role including data protection, health & safety, compliance etc. Training Outcome:On completion of a successful apprenticeship, there may be an opportunity for a full time position.Employer Description:A & P Williams is a family run business based in Newquay. We are an internal boarding, plastering and external render company predominantly in the new build sector.Working Hours :Working Days: Mon-Fri Working Times: 07:30-16:30 (tbc).Skills: Communication skills,IT skills,Attention to detail,Organisation skills....Read more...
The role of a Business Administration Apprentice within BAE Systems Submarines involves a wide range of activities that support the efficient running of the many departments throughout the business.
This can include:
Undertaking a range of clerical and administrative duties within a department to ensure the smooth running of the department. Processing documents and information received from a range of sources and managing the data within company systems
Collating and extracting data and producing routine reports, schedules, summaries and letters for internal circulation or for customers and suppliers. Identifying and undertaking initial investigation into discrepancies and shortages relating to products or services
Dealing with internal stakeholders, customers and suppliers and exchange information in order to clarify a situation, e.g. placing orders, arranging appointments, deliveries, etc. Obtaining and verifying data including carrying out checks and obtaining authorisation for finalising documents
Maintenance and storage of technical documentation, keeping filing systems up-to-date to ensure traceability so that information can be readily retrieved
Having a clear understanding of Health, Safety & Environment (HS&E) requirements within the workplace and proactively facilitate any health and safety actions in support of a compliant office environment
The role will involve four placements working in a variety of different functions across our major programmes.
Developing skills such as:
Planning & Organisation
Creative problem solving
IT Literacy
Training:Business Administrator Level 3 Apprenticeship Standard:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:
Approximately 95% of apprentices choose to stay on with us. As a global business there are a world of opportunities – whether you decide to stay in the UK, or explore an overseas role
Employer Description:At BAE Systems, we provide some of the world’s most advanced, technology-led defence, aerospace and security solutions. We employ a skilled workforce of more than 93,000 people in around 40 countries. Working with customers and local partners, we develop, engineer, manufacture, and support products and systems to deliver military capability, protect national security, and keep critical information and infrastructure secure.Working Hours :Shifts to be confirmedSkills: Communication skills,Organisation skills,Team working....Read more...
The role of a Business Administration Apprentice within BAE Systems Submarines involves a wide range of activities that support the efficient running of the many departments throughout the business. This can include:
Undertaking a range of clerical and administrative duties within a department to ensure the smooth running of the department
Processing documents and information received from a range of sources and managing the data within company systems
Collating and extracting data and producing routine reports, schedules, summaries and letters for internal circulation or for customers and suppliers. Identifying and undertaking initial investigation into discrepancies and shortages relating to products or services
Dealing with internal stakeholders, customers and suppliers and exchanging information in order to clarify a situation, e.g. placing orders, arranging appointments, deliveries, etc. Obtaining and verifying data including carrying out checks and obtaining authorisation for finalising documents.
Maintenance and storage of technical documentation, keeping filing systems up-to-date to ensure traceability so that information can be readily retrieved.
Having a clear understanding of Health, Safety & Environment (HS&E) requirements within the workplace and proactively facilitating any health and safety actions in support of a compliant office environment
The role will involve four placements working in a variety of different functions across our major programmes. Developing skills such as;• Planning & organisation • Creative problem solving • IT literacy Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Approximately 95% of apprentices choose to stay on with us. As a global business there are a world of opportunities – whether you decide to stay in the UK, or explore an overseas role.Employer Description:At BAE Systems, we provide some of the world’s most advanced, technology-led defence, aerospace and security solutions. We employ a skilled workforce of more than 93,000 people in around 40 countries. Working with customers and local partners, we develop, engineer, manufacture, and support products and systems to deliver military capability, protect national security, and keep critical information and infrastructure secure.Working Hours :Shifts to be confirmed.Skills: Communication skills,Organisation skills,Team working....Read more...
