Business Support Apprentice (Level 2 Customer Service)

In this role you’ll contribute to the work of Children’s Services and study to achieve the Level 2 Customer Service apprenticeship throughout the duration of your time with us. We’ll give you time during your working week for study and assessments- which means no evening or weekend study is required!

You will work towards being able to undertake the range of duties listed below:

Provide admin and clerical assistance To assist with the input of data for a variety of purposes Maintain and retrieve information as requested Monitor and action group email mailbox Send out group emails and texts adhering to our data protection policy Assist with stationery and equipment orders as requested

Training:

You will gain experience in a large organisation, whilst studying towards your nationally recognised qualification - Customer Service Level 2 Practitioner qualification, with 20% time out of the workplace for study, training and assessments. 

Your training will be a via a blended learning approach, with face-to-face visits in your workplace, on-line group workshops on a monthly basis, and hands on training within the workplace providing you with all you require to be successful. You will be given one day a week to complete your training. 

The training you will be completing as part of the Level 2 Customer Service apprenticeship standard includes: 

Knowing your customers             Providing a positive customer experience Meeting regulations and legislation         Systems and resources Working with your customers/customer insights Dealing with customer conflict and challenge     

Training Outcome:

We cannot guarantee a permanent position following completion of the apprenticeship; however, this is a great opportunity to develop transferrable business service skills. 
 

Employer Description:
Resources cover a wide range of specialisms, including Human Resources, Finance, ICT and Business Operations. Our main focus is supporting the other directorates to provide the best possible service to our residents. To do that, we have to make sure we have the right people in the right roles across the organisation. From our finance teams, working strategically to ensure the best value from public money; to HR keeping our employees healthy and happy, each service is vital in making sure Buckinghamshire Council has what it needs to run effectively and efficiently. As well as providing high quality services to other areas of the Council, you could also be helping us build on the revenue which comes from our external clients. If you are ambitious, customer-focussed and bursting with new ideas, we want to hear from you.

Working Hours :
Monday to Friday 9am to 5pm.

Skills:
Communication skills,Attention to detail,Organisation skills,Administrative skills,Analytical skills