Service Advisor / Automotive Service Advisor / Aftersales Advisor
Dartford, South East London
Salary: £31,000 basic + uncapped OTE of £38,000+
Join a busy, high-performing dealership as an experienced Service Advisor in Dartford.
Earn £31,000 basic with uncapped OTE of £38,000+ plus bonus and benefits.
MondayFriday hours, no weekends, and real career progression.
Apply now to take the next step in your automotive career.
Key Responsibilities
- Greet customers and manage all service bookings in a professional and friendly manner
- Ensure all vehicles are processed in line with company procedures and industry standards
- Plan and manage the Service Department diary to maximise workshop efficiency and technician utilisation
- Promote aftersales services, including servicing, repairs, and parts, to drive repeat business
- Deliver outstanding customer service and achieve high customer satisfaction scores (CSI)
- Upsell additional work, services, and products to meet revenue and profitability targets
- Maintain a professional appearance and represent the business to a high standard
Requirements
- Minimum 2 years experience as a Service Advisor / Aftersales Advisor within a franchised dealership
- Strong understanding of automotive aftersales, service processes, and customer care standards
- Excellent communication and interpersonal skills
- Target-driven with a proactive and positive can-do attitude
- Highly organised with the ability to manage a busy workload
- Full UK Driving Licence (required)
About You
- Customer-focused and committed to delivering exceptional service
- Professional, presentable, and motivated to succeed
- Ambitious with a desire to progress within the motor trade
- A strong team player who thrives in a fast-paced environment
Salary & Benefits
- £31,000 basic salary
- Uncapped OTE of £38,000+
- Performance-related bonus
- Company pension
- Life insurance
Working Hours
- Monday to Friday
- 8:00am 6:00pm
Apply Now If you are an experienced Service Advisor / Automotive Service Advisor / Aftersales Advisor / Service Receptionist looking to take the next step in your automotive career, we would love to hear from you.....Read more...
Are you passionate about delivering first-class customer service and keeping a busy workshop running smoothly? This is an excellent opportunity for an experienced Service Advisor to join a well-established automotive business in the Heathrow area. If you enjoy working in a fast-paced environment, building strong customer relationships and ensuring vehicles are serviced efficiently from booking through to completion, this could be the perfect next step in your career.Role Overview
Job Title: Service Advisor
Location: Heathrow area
Salary: £28,256.80 – £33,000 (DOE) + OTE up to £40,000
Hours: Monday to Friday plus 1 in 4 Saturdays 07:00–13:00
The Service Advisor Role: A world renowned dealership is seeking a customer-focused Service Advisor to support the day-to-day operation of a busy service department. This role plays a key part in ensuring an outstanding customer journey while maximising workshop efficiency and productivity. You will be the main point of contact for customers throughout the service and repair process, ensuring clear communication, accurate job scheduling, and high levels of satisfaction. The role also requires a commercial mindset, identifying opportunities to promote aftersales services while maintaining a customer-first approach. The business is committed to supporting career development, offering ongoing training and structured appraisals to help you continue developing your skills within the automotive industry.Key Responsibilities of the Service Advisor:
Acting as the main point of contact for customers throughout the service process
Ensuring a high level of customer satisfaction through professional communication and support
Managing workshop bookings and maintaining accurate workshop loading
Booking vehicles into the workshop in line with customer convenience and workshop capacity
Providing clear and accurate cost estimates for service and repair work
Producing job cards, invoices, estimates and supporting documentation
Keeping customers regularly updated on progress and completion times
Explaining completed work to customers and identifying appropriate upsell opportunities
Producing warranty job cards in line with manufacturer guidelines
Accurately categorising work including retail, warranty, internal and non-chargeable repairs
Liaising with the Parts Department to ensure required parts are available when needed
Skills & Experience:
Previous experience as a Service Advisor within the automotive industry is highly desirable
Excellent communication and interpersonal skills
Strong organisation and administration abilities
High attention to detail when producing documentation and managing customer information
Ability to work in a fast-paced environment while maintaining accuracy
Strong time management and prioritisation skills
A proactive, motivated approach with the ability to handle challenges with resilience
Benefits of the Service Advisor:
Competitive salary with bonus potential
Overtime opportunities
Birthday day off
23 days annual leave plus bank holidays
Life assurance (4x salary)
Branded uniform and boot allowance
Access to a wide range of employee discounts and perks
Auto-enrolment pension scheme
Enhanced maternity and paternity policies
Employee Assistance Programme and wellbeing support, including 24/7 online GP access
Mental health first aiders within the business
Toolbox insurance
Reward and recognition programmes
Structured annual appraisals and career progression opportunities
Manufacturer training and internal training academy access
Long service recognition
If you are an experienced automotive Service Advisor who thrives in a customer-focused environment and enjoys working in a busy, high-performing team, we would love to hear from you.Contact Sophie Ranson at E3 Recruitment for more information.....Read more...
Automotive Customer Advisor Trafford Park, Manchester
I am looking for a motivated and organised Bodyshop Customer Advisor to be the first point of contact for their customers. In this role, youll help keep our busy repair centre running smoothly and ensure every customer receives the high level of service they expect.
What youll be doing:
- Managing all bodywork administration and receptionist duties
- Booking and overseeing the courtesy car diary
- Coordinating the recovery drivers diary
- Handling customer call-backs and enquiries
- Maintaining up-to-date knowledge of bodyshop procedures and clearly communicating these to customers
What were looking for:
- Experience in a busy accident repair centre, ideally with Autoflow experience
- Excellent organisational and administration skills
- Great communication skills and a positive, enthusiastic approach
- A strong attention to detail and focus on quality
Benefits
- Salary Circa £30,000
- Bonus available
- MondayThursday: 8:30am 5:30pm
- Friday: 8:30am 4:15pm
- No weekend work
Join a trusted, family-run accident repair centre with a reputation for excellence! My client, who have been established since the early 90s, is a North West-based, independent, family-run business that works alongside the UKs leading manufacturers, insurers, and fleets. They pride themselves on quality workmanship, manufacturer approvals, and preferred insurer status all delivered with a friendly, supportive team culture.
If youre an organised, people-focused individual who enjoys working in a fast-paced environment, wed love to hear from you!
To apply, please send us your CV by clicking apply now or by contacting Richard on 07590309374 / richard@holtautomotive.co.uk to discuss further.
Bodyshop Advisor £30,000 Bodyshop Manchester
Bodyshop Advisor, Bodyshop Administrator, CSA, Customer Service Advisor....Read more...
Tudor Employment Agency are currently recruiting for Customer Service Advisor for our client based in Stafford, ST16, on a Permanent basis.This is an excellent opportunity for an aspiring or existing customer service advisor to broaden their skillset. The client offers luxury motorhomes and allied services including maintenance, repair and bespoke installation.Our client offers a robust personal development programme including both internal and external training: You will be funded on a NVQ in Customer Service and NVQ in Business Administration, as well as role-specific training to increase your brand and product knowledge.Experience within a car sales environment or similar would be highly advantageous.Benefits for a Customer Service Advisor:
Exceptional facilitiesExtensive personal development programme including NVQ in Customer Service and Business AdministrationJob progression availableChristmas bonus and company paid Christmas partyFriendly and nurturing teamNiche industry sectorStaff use of company motorhome for leisureCompany provided Jacket Potato lunches each FridayHealthcare including optical and dentalLife insuranceCompetitive pension
Salary for the Customer Service Advisor:£27,000 Dependant on experience and to be reviewed after 3 month probation periodAdditional bonus structure dependant on department performanceThe Customer Service Advisor must:
Have previous Customer Service experience Be professional in appearance and natureAn interest in cars, motorhomes or travel would be advantageousExperience / Knowledge of Keyloop or Kerridge would be advantageous
Duties of the Customer Service Advisor:
Take ownership of the customer and their vehicle from point of sale throughout the product lifeWork under the instruction of the Service Centre Manager and Operations ManagerMeet and greet all customers upon arrivalQualify the customer to achieve accurate diagnostic informationCommunicate with allied departments including the workshopCommunicate and approve any additional work needed on vehiclesManage the logistics and parking of all vehicles on siteUpsell allied products and servicesContinually update the CRM with accurate client details and vehicle historyRespond to any customer enquiries within two hours of receiptProvide reception cover as needed
Hours of work for a Customer Service Advisor:Monday-Friday, 8am-5pmMust work one out of three Saturdays, 9AM-1PMIn order to be considered for this position or for further information please contact our Commercial team on 01922 725445 extension 1003 or 1004 or submit your CV to commercial@tudoremployment.co.uk.Applicants can also register online by clicking the link - http://tinyurl.com/PERMF0RMFor information on all of our roles, please refer to www.tudoremployment.co.uk.#TeamTudor await your call!....Read more...
Monday to Friday, days-based role where your technical expertise are truly valued! This Roofing Technical Advisor role is a fantastic opportunity to step into a specialist Technical Advisor position, offering ongoing training, career development and a comprehensive employee benefits programme. Join a growing, forward-thinking market leader that invests heavily in its people, technology and facilities; giving you the platform to develop and progress your career. Location: Leicestershire; commutable from Nuneaton, Hinckley, Leicester, Lutterworth, Rugby, Market Bosworth and Cadby. What’s in it for you as a Roofing Technical Advisor • Salary £35,000 to £40,000 • Permanent position within a stable and expanding market leader • Contributory pension scheme • Employee savings and benefits programme • Employee Assistance Programme for wellbeing support • Ongoing training and career development opportunities
Key Responsibilities for a Roofing Technical Advisor • Provide expert technical support via phone, email and site visits on roofing systems, installation methods and industry standards • Oversee and evaluate product testing to ensure compliance with required quality and performance standards • Support the sales team with aftercare, including technical documentation, customer queries and site-based assistance where required • Assist with technical project specifications, attending client meetings and site visits as needed • Contribute to the development and enhancement of roofing products and systems • Attend internal meetings to provide insight on technical issues and contribute to continuous improvement • Represent the business within relevant industry bodies and technical forums • Stay up to date with the latest industry developments, regulations and innovations • Support estimating activities, ensuring accurate and timely take-offs and specification delivery
Essential Requirements for a Roofing Technical Advisor • Excellent communication skills with the ability to liaise confidently at all levels • Strong technical knowledge of roofing or construction, including awareness of relevant standards and regulations • Relevant qualification or experience within a similar technical role • Ability to read and interpret construction drawings and complete take-offs accurately
To apply for this Roofing Technical Advisor role, we would welcome CVs from Technical Sales Managers, Specification Sales Managers, Design Engineers, Technical Designers, CAD Technicians, Project Designers, Technical Coordinators, Technical Administrators, Sales Support Coordinators, Estimators, Roofing Consultants, Architectural Technicians, Specification Consultants, Product Support Specialists, Applications Engineers, Pre-Construction Coordinators, Site Technical Advisors, Technical Account Managers and Building Envelope Specialists.....Read more...
Parts Advisor – Car Parts / Motor Factor
We are seeking an experienced Parts Advisor / Car Parts Sales Advisor to join a leading automotive aftermarket business specialising in the supply of car parts, vehicle accessories, and motor factor products to both trade and retail customers.
This is a great opportunity for someone with a background in automotive parts sales, motor factors, or vehicle components who enjoys working in a fast-paced, environment.
You'll be part of a friendly, supportive team with a strong reputation in the industry.
Location: Peterborough, Werrington, Whittlesey, Gunthorpe, Yaxley, Crowland, Thorney, Deeping St James, Northborough
Salary – Up to £35k Basic + Bonus + Pension + Benefits + 28 days hols inc BH
Key Responsibilities:
Handle inbound sales calls from trade and retail customers
Identify, advise, and sell the correct car parts, automotive accessories, and components
Accurately process parts orders using internal systems (MAM Autocat experience is a bonus)
Provide excellent customer service and manage product queries and returns
Support the team with dispatch coordination and general warehouse/admin tasks
Candidate Requirements:
Ideally experience in car parts sales, automotive customer service, or motor factor sales
Strong interest in vehicles and good knowledge of car parts
Excellent telephone manner and strong communication skills
Comfortable using Microsoft Office (Word, Excel, Outlook)
Experience using MAM Software, MAM Autocat, or similar cataloguing systems is desirable
Ability to manage multiple tasks and work as part of a team
Apply in Confidence:
To apply for this Parts Advisor / Car Parts Sales Person role please forward your CV to Robert Cox at Glen Callum Associates Ltd on or 07398 204832
Job Ref: 4275RCA Parts Advisor / Car Parts Salesperson....Read more...
The role of a Customer Experience Specialist Service Advisor Apprentice expert:
Understanding your customers and the business
Developing knowledge of relevant regulations and legislation
Using appropriate resources and technology to meet the needs of customers
Keeping up to date with the most recent product information
Resolving challenges
Understanding the extended customer journey
Understanding how to apply different skills and behaviours in various different situations
Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture
Apply knowledge and skills to find solutions to complex challenges
Analyse service levels and develop options for improvement
Training:Working towards a Level 3 Apprenticeship as a Customer Experience Specialist Service Advisor Apprentice you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations.
Training is delivered at the state-of-the-art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme. Training Outcome:Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:
Customer Support Executive
Front of House- Brand Representative
Customer Service expert leading to after sales, service advisor or parts advisor
Employer Description:Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.Working Hours :TBC by employer.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
Employee Relations and HR AdvisorSalary: £40,000 paCleckheaton, West YorkshireHours: Monday to Friday 9.00am – 5.00pm. Opportunity to work from home 1 day per week. Part-time applications will be considered.Benefits:
Annual leave: 25 days plus bank holidays. Up to 3 additional holidays for length of service.Company pension scheme – salary sacrifice with 5% employer and 5% employee contributions.Death In Service benefit – 3x salaryEAP: Help@Hand
Howarths is an award-winning 2nd generation family business with an exciting opportunity for an experienced HR/Employee Relations Advisor to join the team. We are a team of specialist Employment Law, HR and Health and Safety advisors that work with over 600 client companies throughout England. We love what we do, and we genuinely want to add value to our SME client base.We are an ambitious company with a brilliant track record of year-on-year growth, profitability and development. We place significance on values such as graft, together, heart and grit. These core principles run right through our business and as a result, in all our dealings with clients. Our vision is to grow year on year, however we want to do this in the right way, maintaining our values and adding stability to the business. Building a great reputation is paramount and something that has been key to our business strategy from day one. We have been in business 23 years and we are a team of real people. We encourage individuality and personality and channel this into creating a standout experience for our clients.We are keen to add further talent to the team; someone who can hit the ground running and enable us to continue to deliver a best-in-class service to our growing client base. We are passionate about working with our clients to deliver commercial, accurate and timely advice to support and protect their business. We judge ourselves on how happy we make our clients; that’s it.We are looking for a confident, client focussed, HR/Employee Relations Advisor to sit within the Employment Law team and provide sound advice to our clients on the full employee life cycle, right up to dismissal. This is an integral part of our service, and the successful candidate would manage their own case load and build up strong positive relationships with the clients they deal with. The work is fresh, dynamic and engaging, providing a platform for professional growth.As an employer, we value the benefits of a good work life balance and promote a positive working environment. We genuinely care about each member of our team and their contribution to the business and our clients.Equally, we have made a commitment to our community and set-up our own charity, The Howarth Foundation, supporting people who have recently been homeless in Leeds and Kirklees to take the next step back into employment.THE ROLE
To act as a dedicated HR/Employee Relations Advisor for Howarths growing client base of SME companies with ownership for a number of client accounts. Provide commercial, accurate and timely advice to client companies across the breadth of the employee life cycle including redundancy, sickness, capability, disciplinary and grievance in the workplaces etc.Promote a positive and proactive approach to employee relations and HR matters.Build strong relationships with client companies and develop a good understanding of their business, enabling you to add value to their bottom line through commercial employee relations advice.Develop employment policies and procedures and contracts of employment on behalf of client companies.To write articles and comment pieces for marketing and PR purposes as and when required.Engage with and promote Howarths core values.
THE CANDIDATEThe successful candidate for the position of HR/ ER / Employment Law Advisor will possess the following qualifications, experience and qualities:Preferred Qualification and Experience:We’re looking for someone who has experience advising managers and/or business owners, is an excellent communicator with the ability to influence at all levels. CIPD qualified or equivalent, with sound knowledge of employment law and the ability to confidently advise, independently. The role requires excellent time management skills, and the ability to adapt and flex with day-to-day workload, whilst working to multiple deadlines.Alignment with Howarths values is essential:
Graft: Ownership, flexibility, dedicated and pragmatic. Together: Communication, respect, collaboration and compassion. Heart: Understanding, empathy, joy, and integrity. Grit: Resilience, courage, enthusiasm and proactive.
HOW TO APPLY:Please send your updated CV.Closing date for applications is Sunday 19th April 2026.For details of how we will use your information and of our privacy policy please refer to our website INDLSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
HR / Employee Relations AdvisorSalary: £40,000 paCleckheaton, West YorkshireHours: Monday to Friday 9.00am – 5.00pm. Opportunity to work from home 1 day per week. Part-time applications will be considered.Benefits:
Annual leave: 25 days plus bank holidays. Up to 3 additional holidays for length of service.Company pension scheme – salary sacrifice with 5% employer and 5% employee contributions.Death In Service benefit – 3x salaryEAP: Help@Hand
Howarths is an award-winning 2nd generation family business with an exciting opportunity for an experienced HR/Employee Relations Advisor to join the team. We are a team of specialist Employment Law, HR and Health and Safety advisors that work with over 600 client companies throughout England. We love what we do, and we genuinely want to add value to our SME client base.We are an ambitious company with a brilliant track record of year-on-year growth, profitability and development. We place significance on values such as graft, together, heart and grit. These core principles run right through our business and as a result, in all our dealings with clients. Our vision is to grow year on year, however we want to do this in the right way, maintaining our values and adding stability to the business. Building a great reputation is paramount and something that has been key to our business strategy from day one. We have been in business 23 years and we are a team of real people. We encourage individuality and personality and channel this into creating a standout experience for our clients.We are keen to add further talent to the team; someone who can hit the ground running and enable us to continue to deliver a best-in-class service to our growing client base. We are passionate about working with our clients to deliver commercial, accurate and timely advice to support and protect their business. We judge ourselves on how happy we make our clients; that’s it.We are looking for a confident, client focussed, HR/Employee Relations Advisor to sit within the Employment Law team and provide sound advice to our clients on the full employee life cycle, right up to dismissal. This is an integral part of our service, and the successful candidate would manage their own case load and build up strong positive relationships with the clients they deal with. The work is fresh, dynamic and engaging, providing a platform for professional growth.As an employer, we value the benefits of a good work life balance and promote a positive working environment. We genuinely care about each member of our team and their contribution to the business and our clients.Equally, we have made a commitment to our community and set-up our own charity, The Howarth Foundation, supporting people who have recently been homeless in Leeds and Kirklees to take the next step back into employment.THE ROLE
To act as a dedicated HR/Employee Relations Advisor for Howarths growing client base of SME companies with ownership for a number of client accounts. Provide commercial, accurate and timely advice to client companies across the breadth of the employee life cycle including redundancy, sickness, capability, disciplinary and grievance in the workplaces etc.Promote a positive and proactive approach to employee relations and HR matters.Build strong relationships with client companies and develop a good understanding of their business, enabling you to add value to their bottom line through commercial employee relations advice.Develop employment policies and procedures and contracts of employment on behalf of client companies.To write articles and comment pieces for marketing and PR purposes as and when required.Engage with and promote Howarths core values.
THE CANDIDATEThe successful candidate for the position of HR/ ER / Employment Law Advisor will possess the following qualifications, experience and qualities:Preferred Qualification and Experience:We’re looking for someone who has experience advising managers and/or business owners, is an excellent communicator with the ability to influence at all levels. CIPD qualified or equivalent, with sound knowledge of employment law and the ability to confidently advise, independently. The role requires excellent time management skills, and the ability to adapt and flex with day-to-day workload, whilst working to multiple deadlines.Alignment with Howarths values is essential:
Graft: Ownership, flexibility, dedicated and pragmatic. Together: Communication, respect, collaboration and compassion. Heart: Understanding, empathy, joy, and integrity. Grit: Resilience, courage, enthusiasm and proactive.
HOW TO APPLY:Please send your updated CV.Closing date for applications is Sunday 19th April 2026.For details of how we will use your information and of our privacy policy please refer to our website INDLSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
An opportunity has arisen for a Service Advisor to join a well-established commercial vehicle dealership, delivering high-quality maintenance and repair solutions.
As a Service Advisor, you will act as the main liaison between customers and the workshop, ensuring service is managed efficiently and customers remain informed throughout the process.
This full-time permanent role offers basic salary range of £28,000 - £32,000 plus bonus of up to £4,000 (OTE £36,000).
You will be responsible for
* Acting as the primary point of contact for customers throughout the service journey
* Preparing jobs thoroughly to ensure vehicle concerns and service requirements are recorded accurately
* Advising customers of any outstanding recalls and arranging the necessary work
* Confirming the repair category such as retail, fleet or warranty before work begins
* Providing regular updates on vehicle progress while it is in the workshop
* Preparing costings for completed work and producing accurate invoices
* Processing walk-in bookings and managing service appointments
* Monitoring expected completion times and informing customers of any delays
* Maintaining accurate vehicle service histories and documentation
* Ensuring invoices and related records are stored correctly
* Ordering parts once approval for work has been received
What we are looking for
* Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator or in a similar role.
* Background in a customer service role.
* Proven experience in an automotive service environment, ideally HGV or light commercial vehicles.
* High level of attention to detail and accuracy when handling service documentation
* Strong problem-solving ability and practical technical awareness
* Working knowledge of Microsoft Office, including intermediate Excel skills
* Ability to analyse information such as workshop data and costing details
* Fluent written and spoken English
Shifts:
* Weekly Hours: 44.5 hours
* Weekdays (Monday - Friday):* 7:00 AM - 4:00 PM
* 8:00 AM - 5:00 PM
* 9:00 AM - 6:00 PM
* Saturday: Every 3rd Saturday, 8:00 AM - 12:00 PM
What's on offer
* Competitive Salary
* 30 days annual leave including bank holidays.
* Additional leave based on service milestones.
* Employer pension scheme and various employee benefits.
* Personal accident cover
* Free Class IV MOT
* Mental Health Support
* Corporate uniform provided.
* Paternity pay - receive full pay for 2 weeks
* EV salary sacrifice scheme
* Cycle-to-work options
* Onsite Parking
* Earn a £1,500 Referral Bonus
* Paid Saturday shifts at enhanced rates.
* Multi-manufacturer training programmes and career development opportunities.
* Working within a supportive, family-oriented organisation.
This is an excellent opportunity for a Service Advisor to join a respected organisation and develop your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Senior Health & Safety Advisor
Unity Recruitment are seeking an experienced Lead Health & Safety Advisor.
You will be instrumental in developing and implementing health and safety strategies and ensuring compliance with legislation and internal standards.
We're seeking an experienced Health & Safety Advisor who will be responsible for leading the health, safety, and environmental within the Rail, Power & Tunneling and Highways Sectors creating an ethos of collaboration and shared purpose between the Safe, Sustainability, Wellbeing Function, employees, Principal Contractors and Customers.
The position would require travel to sites, offices frequently with a maximum of 1 day working from home a week.
Key Responsibilities
Health
Promote, champion and implement across Rail, Power, Tunnelling, Fire, & Facilities projects and offices, the Wellbeing component of the Sustainable and Wellbeing Strategy.
Provide support, guidance and advice on health and wellbeing matters, in-line with Management Systems and Customer/ Principal Contractor requirements.
Conduct focused project site health and wellbeing training as required.
Conduct health focused monitoring as required.
Provide coaching and instruction to the Project employees and contractors with regards to health, and wellbeing.
Provide support, guidance and advice to both office and site location on health matters, in-line with our H&S Policies and Procedures.
Safety
Promote, champion and implement across Rail, Power, Tunnelling, Fire, & Highways projects and offices, the Safe component of the Safe, Sustainable and Wellbeing Strategy.
Provide support, guidance and advice on safety matters, in-line with Integrated Management Systems (IMS) and Customer/ Principal Contractor requirements.
Provide support, guidance and advice to both office and site locations on safety matters, in-line with our IMS Policies and Procedures.
Conduct weekly site safety inspections, ensuring any action plans implemented have been communicated with the Project Manager/s and subsequently implemented on the project site.
Conduct procedural and management system focused audits and reviews.
Review project site Work Package Plans, Task Briefing Sheets, method statements and risk assessments, including associated plans in line with planned work activities.
Generate and conduct toolbox talks, generate and brief safety alerts and assist in customer/ principal contractor briefings when called upon.
Provide coaching and instruction to health and safety advisors, Project employees and contractors with regards to safety.
Ensure all incidents, observations and suggestions are correctly reported, where necessary investigated, and support provided to the project teams to close out and address issues raised.
Asist in the generation, review and maintenance of project specific Health, Safety and Environmental Management Plans (HASEMP).
Attend and provide health, safety and wellbeing input at Principal Contractor/ Customer Project safety meetings.
Attend and provide health and safety input at Business Sector/ Project Meetings.
Communicate to the Head of Operational Health and Safety on matters of health, safety and environment including updates on Asite (Reporting System).
Maintain project specific Health, Safety and Environmental performance indicators including customer indicators.
Environment
Promote, champion and implement across projects and offices, the Sustainable component of the Safe, Sustainable and Wellbeing Strategy.
Provide support, guidance and advice to both office and site locations on environmental matters, in-line with our environmental Policies and Procedures.
Provide support, guidance and advice on environmental matter, in-line with Management Systems and Principal Contractor requirements.
Conduct, as minimum, formal monthly process focused environmental audits on projects, ensuring improvement actions are issued, implemented, and embedded based on the ethos of continuous improvement.
Conduct focused project site environmental training as required.
Support processes, memberships and focused accreditations associated within the wider Business.
What We’re Looking For
In depth and demonstratable understanding of health and safety legislation.
Working and demonstratable understanding of electrical and mechanical standards.
Working and demonstratable understanding of industry/ customer standards linked to NWR, LUL, National highways, UKPN.
In depth knowledge of CDM.
Demonstrable experience of ISO 45001.
NEBOSH Diploma/ NCRQ Diploma.
CSCS/ ECS card – Safety Related.
IOSH Certified Level Membership.
Full UK driver’s license.
Previous experience as a Health and Safety Manager in a Tier 1/ 2 Organisation.
Previous experience within Rail, Power, Highways and/or tunnelling sectors.
At least 3 demonstrable years’ experience in a MEP construction based health and safety advisory role.
Experience in carrying out accident and incident investigations.
Experience generation, implementation and reviewing policies and procedures.
If this Health & Safety Advisor role is of interest to you, then please apply with your updated CV today. For further information, please call Carly on 0203 6685680 ext 113.
....Read more...
Leasing Consultant / Car Leasing Advisor / Vehicle Leasing Specialist
Location: Exeter
Salary: Up to £42,000 OTE per annum + £2,250 Fuel/Insurance Allowance
Working Hours: Mon-Fri 08:3018:00 (1-hour unpaid lunch), Saturday mornings on rota
Join a dynamic team as a Leasing Consultant guiding customers through an engaging and supportive car leasing journey. This is not cold-callingyour focus is on warm inbound leads from customers who have expressed interest. Youll help customers find the perfect car at a market-leading price, providing tailored guidance every step of the way.
Key Responsibilities
- Manage inbound leads and customer enquiries efficiently and professionally
- Follow the sales process to meet and exceed performance targets
- Build strong rapport with customers, understanding their individual needs and preferences
- Collaborate with funders, dealerships, and stakeholders to deliver a seamless leasing experience
- Organise and prioritise workload effectively, balancing multiple enquiries simultaneously
- Deliver outstanding customer service and guidance throughout the leasing process
Requirements / Skills
- Previous call experience is essential (outbound experience advantageous)
- Industry experience in automotive or leasing is a bonus but not required
- Strong communication skills, both verbal and written
- Highly motivated, results-driven, and passionate about customer satisfaction
- Attention to detail and ability to follow structured processes
Salary & Benefits
- Up to £42,000 OTE per annum
- £2,250 Fuel/Insurance allowance per year
- MondayFriday 08:3018:00, Saturday mornings on rota
- Career progression opportunities within a growing automotive/vehicle leasing business
- Friendly, professional, and supportive working environment
Why Apply?
- Work with warm leadsno cold calling required
- Help customers find the perfect car through a structured, consultative process
- Join a high-performing team with opportunities for development and growth
Apply Now If you are a driven and customer-focused individual looking to grow your career as a Leasing Consultant / Car Leasing Advisor, we want to hear from you. Apply today!....Read more...
Deliver excellent support on a range of HR queries from managers and employees in line with company policy
Maintain accurate and up to date employee records on both the HR system and electronic personnel files, in line with data protection and data retention regulations
Update employee records using the HR system such as with sickness absence, maternity/paternity, TOIL and changes to staff details such as address or telephone numbers
Assist with drafting job adverts for the hiring managers approval before uploading to the relevant job boards i.e. PCB website, LinkedIn, Indeed and social media
Carry out pre-employment checks for the onboarding of new employees such as retrieving references, completing DBS checks and conducting right to work checks in a timely manner
Prepare and issue HR documentation such as change to terms and conditions letters for employees as well as updating the HR system with said changes and informing the relevant personnel
Support the Training Principle and HR Advisor with the organisation of mandatory staff training, keeping an accurate record of completed/outstanding training within the company
Keep the HR Advisor updated of any employee changes for payroll purposes
Keep up to date with changes to UK Employment Legislation as well as policy and procedural changes in the business
General administration such as filing, scanning and archiving personnel files
To carry out any such other duties as may be required by the company
Training:
One Tuesday evening per week at Telford College (6.00pm - 9.00pm)
Assigned mentor within the workplace
Assessor visits from Telford College
Training Outcome:Progression within the company to a full-time role.Employer Description:Based in Shropshire, PCB Solicitors specialize in business, agricultural & personal law. We have a large number of offices, covering Shropshire and Mid-Wales borders.Working Hours :Monday to Friday, 9.00am - 5.00pm, 1 hour lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Non judgemental,Patience....Read more...
An exciting opportunity has arisen fora Dispensing Optician to join a family-owned optician and hearing care provider, delivering outstanding customer care and a wide range of eyewear and hearing solutions..
As a Dispensing Optician, you will work in a modern, customer-focused environment where youll be at the forefront of delivering exceptional eyewear and hearing care services.
This role offers a minimum salary of £28,000 for non-qualified Opticians and minimum £33,000 for qualified Opticians.
Training provided for non-qualified candidates and ABDO / GOC fees covered for qualified Dispensing Opticians.
What we are looking for:
* Previously worked as aDispensing Optician, Optical Dispenser, Optical Consultant, Optical Advisor, Dispensing Assistant, Optical Assistant, Optical Sales Advisor, Optical Retail Assistant, Optical Sales Consultantin a similar role.
* Passion for eyewear, style, and delivering a high level of customer care.
* Positive attitude, excellent interpersonal skills, and a professional approach to patient care.
* Strong communication and interpersonal skills.
What's on offer:
* Competitive salary.
* Paid ABDO and/or GOC fees.
* Company pension scheme.
* 28 days holiday including bank holidays,
* Closed on Sundays and Bank Holidays for better work-life balance.
Apply now for this exceptional opportunity to work with a forward-thinking team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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Linking Humans is supporting a global consulting organisation that is expanding its enterprise ServiceNow architecture capability in the Middle East. They are looking for an experienced Arabic-speaking ServiceNow Enterprise Architect to act as a strategic advisor to large enterprise clients and guide the evolution of their ServiceNow platforms.
This role focuses on enterprise architecture, platform strategy, governance, and technical leadership, ensuring organisations maximise the value of their ServiceNow investment.
Key Responsibilities Enterprise Architecture & Platform Strategy
- Act as a trusted technical advisor to enterprise clients, shaping platform strategy and long-term architecture
- Guide the evolution of the ServiceNow platform and its integrations with broader enterprise technologies
- Align technology roadmaps with business priorities and digital transformation goals
- Provide architectural governance to ensure solutions meet scalability, security, and best practice standards
Leadership & Delivery Oversight
- Lead and mentor technical teams delivering ServiceNow solutions
- Support incident management and technical escalations when required
- Promote collaboration across sales, delivery, and operations teams
Platform Optimisation & Innovation
- Analyse platform performance and identify opportunities for optimisation and improvement
- Conduct post-implementation reviews and drive continuous improvement initiatives
- Support adoption of technologies such as automation, observability, and AI-driven workflows
Stakeholder Engagement
- Engage with stakeholders from technical teams through to executive leadership
- Deliver presentations, platform reviews and strategic updates
- Build strong client relationships that position the organisation as a trusted transformation partner
Commercial Support
- Identify opportunities to expand ServiceNow capabilities within enterprise accounts
- Contribute to presales discussions and support long-term account growth
Requirements
- Bachelors degree in Computer Science, Information Systems or related field
- ITIL v4 Foundation certification
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist (CIS) in one or more domains (ITSM, ITOM, CSM, HRSD)
- ServiceNow Certified Technical Architect (CTA) preferred
- Fluent Arabic and English required
Experience
- 10+ years of experience in IT, including 5+ years in enterprise architecture or technical leadership roles
- Strong experience delivering and evolving ServiceNow platforms in large enterprise environments
- Proven experience managing strategic client relationships and guiding platform strategy
- Experience with automation, AI operations, or enterprise integration platforms is advantageous....Read more...
We are proud to be working with a well-established and fast-growing leader in the design, manufacture, and servicing of critical components to national infrastructure with a reputation built on quality, innovation, and sustainability.
This is an exciting opportunity to join their team as a Health, Safety & Environmental (HSE) Advisor, helping to drive and maintain a culture of safety, compliance, and continuous improvement in line with ISO14001 & ISO45001 standards.
Key Responsibilities
As the HSE Advisor, you will play a pivotal role in ensuring that environmental, health, and safety standards are maintained and continuously improved across the business. Your duties will include:
Supporting the HSE Manager in maintaining ISO14001 & ISO45001 externally audited standards.
Conducting internal audits and managing corrective actions.
Delivering engaging toolbox talks and safety briefings to employees.
Assisting with accident/incident investigations and recommending corrective measures.
Producing HSE reports, statistics, newsletters, and bulletins for managers and committees.
Monitoring and challenging unsafe practices and behaviours across the site.
Managing waste processes and driving environmental improvements.
Supporting external audit preparation and facilitating compliance across the business.
Requirements
Experience & Qualifications:
Minimum of 3 years’ experience in a dedicated HSE role.
Strong understanding of production/manufacturing processes.
Experience with COSHH assessments.
Skilled in risk assessments and method statements.
Track record of facilitating external audits.
Experience delivering toolbox talks.
Environmental compliance knowledge.
Skills & Attributes:
Organised, detail-oriented, and able to work independently or as part of a team.
Strong communication skills (both written and verbal).
Proactive, self-motivated, and solutions-focused.
Ability to follow company policies and meet deadlines effectively.
Benefits
Salary up to £35,000 p/a (depending on experience)
25 days holiday per year plus bank holidays.
Company pension scheme (5% matched contributions).
Life assurance scheme, access to mental health support and counselling.
Staff discount service, Cycle to Work scheme, Onsite parking and EV charging.
Flexible working hours within a fast-growing and future-focused industry.
To apply for this position, please click “Apply Now” and attach a copy of your CV. Alternatively, please contact Adelle Taylor at E3 Recruitment for more information.....Read more...
Linking Humans is working with a growing international consulting organisation looking for a ServiceNow Solutions Architect to support presales activities and design enterprise ServiceNow solutions for clients across Africa and the Middle East.
This role combines solution architecture, technical presales, and client advisory, helping organisations design scalable ServiceNow solutions that deliver real business value.
Key Responsibilities
- Lead presales engagements, including solution demonstrations and technical discussions with clients
- Translate business requirements into scalable ServiceNow solution designs
- Design and prototype solutions across modules such as ITSM, ITOM, IRM, HRSD and CSM
- Support RFP/RFI responses, including technical solution design and effort estimation
- Run workshops with stakeholders and act as a trusted advisor during the sales process
- Work closely with sales and technical teams to shape winning proposals
Requirements
- ServiceNow Certified System Administrator (CSA)
- Certified Implementation Specialist (CIS) in at least three areas
- Certified Application Developer (CAD)
- Strong knowledge of ServiceNow architecture, integrations and platform capabilities
- Experience delivering presales demos and supporting bids
Experience
- 5+ years working with ServiceNow in architecture, consulting or presales roles
Additional Information
- Up to 50% travel across Africa and the Middle East may be required
- Interview process includes a technical presentation and solution architecture demonstration....Read more...
Working with a mentor
Observing and learning the current systems/IT in place to assist customer service
Will also carry out one week in six at Manufacturer College
Training:
Block release at Mercedes-Benz Uk, 1 week in 6
NVQ Level 3 in Customer Service Specialist
Training Outcome:To be become a fully qualified Service Advisor and continue to work with us in a small family run business.Employer Description:Specializing in Mercedes-Benz and AMG vehicles. Motor vehicle maintenance and repairs.Working Hours :Monday - Friday 8.30am to 5.00pm. May be required to adjust working hours to fulfil training commitments.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Initiative,Non judgemental,Patience....Read more...
Join our team as a Customer Advisor Apprentice and gain the best of both worlds, developing valuable experience across two key areas of our business: front-of-house customer Service and the technical world of parts. Through a combination of hands-on experience and structured training, you’ll build strong communication skills, gain a deeper understanding of our operations, and learn what it takes to deliver exceptional service to our valued customers.Why Apply?• You love engaging and talking with people• A vital, in-demand role that will give you future opportunities to progress• A supportive team committed to your growth• A nationally recognised qualification• Top-class training About You:• Positive and friendly attitude • A people person who loves working and communicating with their team and customers • Passionate and motivated• Committed to delivering exceptional customer serviceIf you are ready to develop your skills and start a career with real purpose and rewards, a Scania Customer Advisor Apprenticeship is your next step. Application is simple and quick. Apply today!Training:The qualification is aimed at individuals more advanced in their interpersonal skills and have experience of working with customers. The Customer Service Specialist Level 3 qualification will include Function Skills at Level 2 unless exemptions apply. Completion will lead to eligibility to join the Institute of Customer Service as an Individual membership at the professional level.Training Outcome:At Scania, we invest considerably in staff development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global Scania network.Employer Description:Scania are a world-leading provider of transport solutions, manufacturing heavy vehicles intended for long-distance haulage, regional and local distribution of goods as well as construction and emergency service vehicles, buses and coaches.Scania are a well-known global brand with production facilities in 11 countries in Europe, Asia and South America and assembly plants in 10 countries in Africa, Asia and EuropeWorking Hours :Monday - Friday 8am - 4:30pm.Skills: Communication skills,Organisation skills,Problem solving....Read more...
An opportunity has arisen for a Commercial Insurance Account Executive to join a well-established insurance broker offering tailored cover for both personal and commercial clients.
As a Commercial Insurance Account Executive, you will manage renewals, generate new business, and support clients with tailored commercial insurance solutions.
This role offers a salary range of £28,000 - £40,000 (DOE) and benefits.
You will be responsible for:
? Managing commercial renewals to maximise client retention and identify growth opportunities
? Preparing and delivering quotations for new and existing business
? Developing warm leads into new business opportunities
? Building and maintaining strong client relationships through ongoing support and advice
? Visiting clients and prospects to strengthen partnerships and secure new business
? Promoting services through creative and effective business development activities
? Handling mid-term adjustments in line with client requirements
? Ensuring all activities comply with FCA regulations and internal procedures
What we are looking for:
? Previously worked as a Commercial Insurance Account Executive, Commercial Account Executive, Insurance Broker, Commercial Insurance Sales Executive, Insurance Sales Executive, Insurance Consultant, Insurance Executive, Insurance Advisor or in a similar role.
? Have 2 years of prior experience in insurance industry.
? Experience within commercial insurance (commercial lines), including renewals, new business and mid-term adjustments
? Working knowledge of Acturis software is preferred
? Proven ability to generate and convert sales opportunities
? Strong client relationship management skills
What's on offer:
? Competitive salary
? KPI-driven bonus structure
? 25 days holiday allowance plus bank holidays
? Structured working hours with a defined lunch break
? Salary review following successful completion of probation
This is a great op....Read more...
Linking Humans is working with a growing international consulting organisation that is expanding its ServiceNow practice across the Middle East and Africa. They are looking for an experienced ServiceNow Presales Solutions Architect to lead technical presales engagements and design scalable ServiceNow solutions for enterprise clients.
This role combines solution architecture, presales leadership, and client advisory, helping organisations translate business challenges into effective ServiceNow platform solutions.
Key Responsibilities Presales & Solution Design
- Deliver tailored ServiceNow demonstrations aligned to client requirements
- Engage with stakeholders to understand business challenges and translate them into scalable platform solutions
Solution Architecture
- Design and prototype solutions across ServiceNow modules including ITSM, ITOM, IRM, HRSD and CSM
- Ensure solutions follow ServiceNow architectural best practices
- Lead solution workshops and support the transition from presales into delivery teams
Bid & Proposal Support
- Contribute to RFP and RFI responses, including technical design and effort estimation
- Work with sales and delivery teams to develop winning proposals
Client Engagement
- Act as a trusted advisor to clients throughout the presales process
- Facilitate workshops and discussions with both technical and business stakeholders
Requirements
- ServiceNow Certified System Administrator (CSA)
- Certified Implementation Specialist (CIS) in at least three ServiceNow modules
- Certified Application Developer (CAD)
- Strong understanding of ServiceNow architecture and integrations
- Experience supporting presales cycles, demos and bid responses
Experience
- 5+ years of ServiceNow experience in architecture, consulting or presales roles
- Proven ability to design enterprise solutions and present them to stakeholders
Additional Information
- Up to 50% travel across the Middle East and Africa may be required
- Interview process includes a technical presentation and architecture demonstration....Read more...
Listening attentively to customers: understanding their needs, showing empathy and inspiring trust
Keeping the customer at the heart of all that we do
Keeping up to date with all Sky products and campaigns so that you can effectively support our customers and promote new and existing products
Delivering the best service in the country in every interaction
Working towards targets across several business measures
Training:Customer Service Practitioner Level 2.Training Outcome:While there’s no fixed career pathway after completing the programme, it provides a strong foundation for a range of next steps. Most apprentices naturally progress into Sales Advisor roles.Employer Description:Sky Plc is a British-based pan-European satellite broadcasting, on-demand Internet streaming media, broadband and telephone services companyWorking Hours :Rotational shift patterns Monday to Friday that can vary between 8am - 8pm, with possible shifts over the weekend.Skills: Communication skills,Customer care skills,Passion to sell,Thrives with targets,Confident communicator,Resilience,Enthusiastic about Sky,Flexible....Read more...
Customer Service Advisor – Talke Salary: £25,400 + performance bonus (after 6 months)Due to continued growth, we are recruiting Customer Service Advisors to join a successful and expanding company based in Talke. This is an excellent opportunity to join a supportive, family-run business that prides itself on delivering outstanding customer service across the UK.With the company entering its 11th year of trading and exciting growth plans ahead, this is a great time to join a business that offers ongoing training, development and genuine career progression.Previous customer service experience is preferred; however, if you are confident on the phone, enjoy helping people and thrive in a fast-paced environment, this could be the role for you.
About the CompanyOur client is a leading independent company operating on a national basis. Customer service is at the heart of everything they do, and they have built a strong reputation for delivering a competitive service and exceptional customer care.They believe every employee is a valued part of the team and work hard to create a supportive and positive working environment.
Key Responsibilities
Handling a high volume of incoming customer callsResponding to customer queries via telephone and emailResolving customer issues efficiently and professionallyManaging and resolving complaints with empathy and understandingLiaising with external contractors to arrange resolutionsPromoting the benefits of the company’s services to customersSupporting with contract renewals and customer retentionMaintaining accurate customer records using the in-house system
Skills and Experience
Previous experience dealing with customers on the telephoneExcellent communication and listening skillsAbility to manage difficult calls and complaints professionallyPassion for providing excellent customer serviceStrong problem-solving skillsAbility to work in a fast-paced environmentGood PC and system skillsTeam player with a positive attitudeAbility to remain calm under pressureDue to the location, own transport is preferred
Working Hours
Week 1: 8:00am – 4:30pmWeek 2: 9:00am – 5:30pmWeek 3: 10:30am – 7:00pm1 in 3 Saturdays per month (9:00am – 5:00pm) with a day off in lieu
Package and Benefits
£25,400 salary plus performance bonus after 6 months20 days holiday plus Bank HolidaysOnsite parkingOngoing training and developmentExcellent career progression opportunitiesRecreational breakout areasCompany events and team daysEmployee recognition awardsSupportive and friendly working environment
If you are looking for a customer service role within a growing business that values its employees and offers long-term career opportunities, we would love to hear from youFollow us on twitter #awconsultingltdIn respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment AgencyCUSTOMER SERVICE ADVISOR – TALKE – £25,400 plus performance bonus....Read more...
An opportunity has arisen for a Commercial Insurance Account Executive to join a well-established insurance broker offering tailored cover for both personal and commercial clients.
As a Commercial Insurance Account Executive, you will manage renewals, generate new business, and support clients with tailored commercial insurance solutions.
This role offers a salary range of £28,000 - £40,000 (DOE) and benefits.
You will be responsible for:
* Managing commercial renewals to maximise client retention and identify growth opportunities
* Preparing and delivering quotations for new and existing business
* Developing warm leads into new business opportunities
* Building and maintaining strong client relationships through ongoing support and advice
* Visiting clients and prospects to strengthen partnerships and secure new business
* Promoting services through creative and effective business development activities
* Handling mid-term adjustments in line with client requirements
* Ensuring all activities comply with FCA regulations and internal procedures
What we are looking for:
* Previously worked as a Commercial Insurance Account Executive, Commercial Account Executive, Insurance Broker, Commercial Insurance Sales Executive, Insurance Sales Executive, Insurance Consultant, Insurance Executive, Insurance Advisor or in a similar role.
* Have 2 years of prior experience in insurance industry.
* Experience within commercial insurance (commercial lines), including renewals, new business and mid-term adjustments
* Working knowledge of Acturis software is preferred
* Proven ability to generate and convert sales opportunities
* Strong client relationship management skills
What's on offer:
* Competitive salary
* KPI-driven bonus structure
* 25 days holiday allowance plus bank holidays
* Structured working hours with a defined lunch break
* Salary review following successful completion of probation
This is a great opportunity for an Insurance Sales Executive to join a growing organisation where you can make a real impact.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Welcome and assist customers in person and over the phone in a professional manner
Book in vehicles for service and repairs, managing workshop schedules effectively
Liaise with technicians to ensure timely updates and accurate information for customers
Prepare job cards, estimates, invoices, and ensure compliance with company and manufacturer procedures
Maintain accurate records of customer interactions and service history
Provide a high standard of customer care and help drive service department performance
Training:
Business Administrator Level 3
This apprenticeship is delivered through work-based learning. This means that all training is done at the workplace, eliminating the need to attend college
The successful candidate will be allocated a tutor who will provide a mixture of interactive online group teaching and 1-1 training monthly
Training Outcome:
The most immediate post-apprenticeship role is that of a fully qualified Service Advisor
In this capacity, the individual assumes full responsibility for managing customer service interactions, workshop coordination, and vehicle service lifecycle documentation
This role often serves as the foundation for more advanced career development within the aftersales function
Employer Description:Ford & Slater is one of the UK’s largest DAF Truck dealer groups with 16 locations across the UK employing over 800 staff whilst remaining a family run business. Specialising in the maintenance and repair of DAF Heavy Goods Vehicles (HGVs), with a rich history and a commitment to excellence, Ford & Slater is the ideal place to launch a rewarding career in the heavy vehicle industry.Working Hours :Monday to Friday between 08:00 to 16:30. 30-minute unpaid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Patience....Read more...
