Business Advisor Jobs Found 83 Jobs, Page 4 of 4 Pages Sort by:
Group 1 Audi Macclesfield - Service Advisor Apprenticeship
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty. This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work. Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include: Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience Promotion: Assisting with the sale of accessories and service plans Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service. We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are: Enthusiasm and willingness to learn Teamwork Strong communication Customer Service We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre. Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre, in Milton Keynes, to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals. In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre. This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications. On successful completion of the one-year programme, you will receive the following: Level 2 Customer Service Practitioner Standard Brand specific certifications Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities. Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:Audi is an exceptional brand fuelled by a passion to create the ultimate customer experience, which is why we are looking to invest in apprentices who can help us achieve our ambitious plans. There's never been a better time to join us, as we continue to enjoy massive success and unprecedented growth in the prestige car market. We are looking for the next generation of exceptional people to become part of our team and help us to delight our customersWorking Hours :Monday- Friday. 0830- 1730. Possibility of Saturday workings and / or shifts. Working week will be confirmed on application.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working ....Read more...
Business Administration Apprenticeship
People Administration: Process paperwork related to variation of contracts for exiting employees, ensuring compliance with legal and organisational requirements Prepare and distribute HR-related documents, such as employment contracts, variation of contract letters Produce regular management reports Support the implementation of systems relating to the function, for example Sage Assist in the recruitment process by posting job openings, screening resumes, scheduling interviews, and conducting background checks, when instructed Support the management of the sponsorship license and records related to sponsorship staff Administer employee benefits platform Serve as a point of contact for employees regarding HR-related questions, concerns, and requests for assistance Facilitate communication between employees and the People Function, and escalate issues as needed to ensure timely resolution Promote a positive work environment and organisational culture by fostering employee engagement and morale Manage queries in the general HR Inbox, escalating to the People and Sponsorship Advisor when required Support in right to work checks and DBS applications Submission of Occupational Health referrals Adding new starters to platform, Review of routine employee letters, including probation and invitation letter Ensuring sickness records, and maternity / paternity records are up to date, e.g. on the sickness absence tracker Health and safety: Fire safety in the office (office risk assessments, regular function checks and recording thereof, nominations for fire warden, logs). PAT testing of office equipment, and ensuring this is done prior to the previous end-date Stationery supply management: Cost and budget control - liaising with the finance team and providing reports as required Purchasing of stationary supplies Stock control Allowance to people who use the office Office Organisation: Managing use of space by personnel (preventing overcrowding, hot desk bookings) Ensuring any notices are in date (H&S notices, insurance certificates etc) Booking meeting and training rooms when necessary Keeping the kitchen clean and stocked where necessary Organising celebrations in the office, including birthday cards and cakes for staff, and for registered managers Managing the archive function for the business Direct operational support: Answering the telephone when necessary and directing callers to the appropriate person/s Welcoming guests to the office and supporting their visit with information, guidance and refreshments as appropriate Planning office induction to new managers and liaising with Heads of Department to facilitate delivery Administration support: Communicating with staff regarding return of equipment after leaving etc. Taking and producing minutes for meetings when asked, including, but not limited to, team meetings Assistance to CEO: Ensuring refreshments are provided and delivered according to the CEO's requirements, for them and for the Chief Operating Officer and Managing Director Managing communications for CEO in all formats Managing the CEO's environment to comply with their requirements Undertaking such tasks as buying gifts, arranging travel, etc. as required Training: Business Administrator Level 3 Apprenticeship Standard Training Outcome: To be confirmed by employer Employer Description:The Rehability UK Group is a dynamic and innovative family of companies driven by the vision of our founder. We have grown from a base in the West Midlands, where we still have our Head Office in Birmingham, to include services across the Midlands and in both the South East and South West of England and we are now expanding into Northern England. The Rehability UK Community division is focussed on the West Midlands and the M25 corridor. We support over 600 adults across a range of settings and employ around 1200 people across the country. These figures are not static, as the Group continues to develop and open new services. Rehability UK is a leading Specialist Healthcare provider for Mental Health, Learning Disability, Autism, Brain Injury Rehab and Children's Services. Our services and the people who work in them exist to help the people we support to live their best possible lives. They are at the heart of all we do, whether we are working directly with them or working the support teams, such as HR, training and finance. Healthcare isn’t and shouldn’t be a box-ticking exercise. We do the things we do because they add value, practicality, and happiness to the lives of the people we care for.Working Hours :Monday - Friday, Shifts to be confirmed.Skills: Attention to detail,Organisation skills,Administrative skills ....Read more...
Group 1 Volkswagen Lowestoft Service Advisor Apprenticeship
The service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty. This is a varied role where you will work with all departments, bringing a friendly and energetic approach to your daily work. Every day is different within the Service Department, so the role will vary. Some duties on a day-to-day basis may include: Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, and processing of warranty claims Teamwork: Liaison with all the relevant departments, including workshop and management, to deliver an amazing customer experience Promotion: Assisting with the sale of accessories and service plans Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service. We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are: Enthusiasm and willingness to learn Teamwork Strong communication Customer service We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earnings and progression opportunities once you complete your apprenticeship. Training:Training will be delivered using a combination of virtual classroom, remote learning and face-to-face block release weeks at our state-of-the-art training centre. Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre in Milton Keynes to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals. In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre. This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications. On successful completion of the one-year programme, you will receive the following: Level 2 Customer Service Practitioner Standard Brand-specific certifications Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers, encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities. Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes. Employer Description:Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry. The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers. Working Hours :Monday - Friday, 08:30 - 17:30. Possibility of Saturday workings and / or shifts. Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Creative,Initiative,Non judgemental,Patience ....Read more...
People ( HR ) Administrator Apprentice
Key Responsibilities: People Administration Process paperwork related to variation of contracts for exiting employees, ensuring compliance with legal and organisational requirements Prepare and distribute HR-related documents, such as employment contracts, variation of contract letters Produce regular management reports Support the implementation of systems relating to the function, for example Sage Assist in the recruitment process by posting job openings, screening resumes, scheduling interviews, and conducting background checks, when instructed Support the management of the sponsorship license and records related to sponsorship staff Administer employee benefits platform Serve as a point of contact for employees regarding HR-related questions, concerns, and requests for assistance Facilitate communication between employees and the People Function, and escalate issues as needed to ensure timely resolution Promote a positive work environment and organisational culture by fostering employee engagement and morale Manage queries in the general HR Inbox, escalating to the People and Sponsorship Advisor when required Support in right-to-work checks and DBS applications. Submission of Occupational Health referrals Adding new starters to the platform, Review of routine employee letters, including probation and invitation letters Ensuring sickness records and maternity/paternity records are up to date, e.g. on the sickness absence tracker Health and safety Fire safety in the office (office risk assessments, regular function checks and recording thereof, nominations for fire warden, logs). PAT testing of office equipment, and ensuring this is done prior to the previous end date Stationery supply management Cost and budget control - liaising with the finance team and providing reports as required Purchasing of stationery supplies Stock control Allowance to people who use the office Office Organisation Managing use of space by personnel (preventing overcrowding, hot desk bookings) Ensuring any notices are in date (H&S notices, insurance certificates etc) Booking meeting and training rooms when necessary Keeping the kitchen clean and stocked where necessary Organising celebrations in the office, including birthday cards and cakes for staff, and for registered managers Managing the archive function for the business Direct operational support Answering the telephone when necessary and directing callers to the appropriate person/s Welcoming guests to the office and supporting their visit with information, guidance and refreshments as appropriate Planning office induction to new managers and liaising with heads of department to facilitate delivery. Administration support Communicating with staff regarding return of equipment after leaving, etc. Taking and producing minutes for meetings when asked, including, but not limited to, team meetings Assistance to the CEO Ensuring refreshments are provided and delivered according to the CEO's requirements, for them and for the Chief Operating Officer and Managing Director Managing communications for the CEO in all formats Managing the CEO's environment to comply with their requirements Undertaking such tasks as buying gifts, arranging travel, etc., as required. Training:Your training plan Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects. Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.Training Outcome:The role offers long-term security and the opportunity to progress into a permanent position.Employer Description:The Rehability UK Group is a dynamic and innovative family of companies driven by the vision of our founder. We have grown from a base in the West Midlands, where we still have our Head Office in Birmingham, to include services across the Midlands and in both the South East and South West of England and we are now expanding into Northern England. The Rehability UK Community division is focussed on the West Midlands and the M25 corridor.Working Hours :Monday to Friday, shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative ....Read more...
People & Development Manager
People & Development ManagerSalary: £50,000 to £55,000 plus pension & benefitsLocation: York (Hybrid working available) – must live within a commutable distanceFull timeClosing date 19th June 2026Why Join Us? 30 days holiday plus bank holidays, your birthday and Christmas closureExcellent pension scheme with 14.5% employer contributionFlexible and hybrid workingUp to 3 paid volunteering days per yearEmployee Assistance ProgrammeHealth cash plans, cycle-to-work scheme and a range of additional staff benefits Join STEM Learning and help shape a high-performing culture.At STEM Learning, we believe great people create great impact. As the UK's largest provider of STEM education and careers support, we work with schools, colleges, employers, government and partners to inspire young people, support educators and build the skilled workforce of the future.We are looking for an experienced and proactive People & Development Manager to lead our people strategy, drive organisational development and champion a culture where colleagues can thrive.Reporting to the CFO and working closely with the CEO and Senior Management Team, this is a key leadership role with the opportunity to influence culture, raise standards, develop leadership capability and help shape the future direction of the organisation.This role combines strategic leadership with hands-on delivery. You'll lead our HR function, manage a small HR team and act as a trusted advisor across the business, ensuring our people practices reflect best practice while supporting organisational growth and change.The RoleStrategy & People Leadership Develop and deliver a People & Culture strategy aligned to STEM Learning's vision and values.Partner with the Senior Management Team on workforce planning, talent development and organisational effectiveness.Drive improvements to systems, processes, policies and people practices.Strengthen our employee value proposition, helping to attract, retain and develop talented colleagues. Performance, Learning & Development Lead the development of a learning and development framework that supports continuous growth.Improve performance management processes, including objectives, feedback and appraisal cycles.Design and deliver leadership and management development initiatives.Embed a culture of accountability, learning and continuous improvement. Culture, Engagement & Wellbeing Promote a positive, inclusive and high-performing culture.Lead employee engagement, wellbeing and feedback initiatives.Support managers through coaching, guidance and best-practice people management.Champion inclusion, collaboration and effective communication across the organisation. Governance, Compliance & Operations Lead the HR function and manage a small team of experienced HR Assistants.Ensure compliance with employment legislation, safeguarding requirements and HR best practice.Oversee employee relations matters, policies, procedures and HR systems.Use people data and insight to inform decision-making and continuous improvement.Support payroll, pensions and benefits administration in partnership with the finance team. Recruitment & Onboarding Lead and continuously improve recruitment and onboarding processes.Support succession planning and future workforce capability.Ensure a positive and inclusive candidate experience. Our ideal candidateWe're looking for someone with the energy, credibility and leadership skills to influence change and drive improvements across the organisation.Skills required: Significant experience in HR, People or Organisational Development leadership roles.CIPD Level 5 qualification (or above), or equivalent experience.Strong knowledge of UK employment law and HR best practice.Experience developing people strategies, leadership capability and organisational culture.The ability to balance strategic thinking with operational delivery.Excellent communication, influencing and stakeholder management skills.A passion for learning, development and continuous improvement.The confidence to challenge the status quo and implement positive change. About usAt STEM Learning, we work to improve lives through STEM education. We support teachers, inspire young people and connect schools with employers to help build the UK's future workforce.Guided by our values of Sustainability, Innovation and Proactivity, we focus our efforts where they can make the greatest difference.Next StepsClosing date: 19th June 2026First stage interviews (online): Week commencing 15 and 22nd June 2026 Second stage interviews (York): Weeks commencing 22 & 29 June 2026Subject to changeTo apply. Please submit an up-to-date CV including details of two refereesA cover letter (maximum one side of A4) explaining your interest in the role and why you would be a great fitSTEM Learning is committed to creating a diverse and inclusive workplace where everyone feels valued, respected and able to be their best. INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...
Customer Service Advisor - Part-Time 15 hours
About YouAre you looking for a part-time role where your work genuinely makes a difference?Join a supportive team where you can work independently, connect with people, and deliver great service every day.Do you take pride in helping people feel heard, supported, and understood?If creating a positive experience for customers matters to you, this could be the role you’ve been looking for.We’re looking for someone who takes pride in doing a good job and creating a positive experience for others.You might:Enjoy helping people and finding solutions to their problemsBe comfortable working independently and managing your own workloadAlso value being part of a friendly, supportive teamHave good attention to detail, especially when working with information or dataBe clear and confident when communicating, whether written or verbalBe organised and able to prioritise tasksExperience in customer service is helpful, but not essential what matters most is your approach, attitude, and willingness to learn.We welcome different ways of thinking and working. You don’t need to tick every box — if your experience looks a little different but you feel you could add value, we’d love to hear from you.We’re committed to creating an inclusive environment where everyone feels comfortable being themselves. If there’s anything we can do to support you through the application or interview process, please let us know.About The RoleThis is a part-time role (15 hours per week), worked across two consecutive days most likely Thursday and Friday (confirmed at interview).As a Customer Service Advisor, you’ll play a key role in supporting a wide range of customer enquiries. You’ll take ownership of each interaction, aiming to resolve queries efficiently, clearly, and with care.You’ll:Respond to customer enquiries through our systems and channelsTake responsibility for resolving issues wherever possibleKnow when to escalate more complex or technical queries to specialist teamsUse our systems to interpret data and provide accurate, helpful informationOffer guidance on our services, products, and the work we do as an organisationBuild positive, trusting relationships with customers by really listening to their needsAt the heart of the role is delivering a high-quality, supportive customer experience combining professionalism with empathy and a proactive approach.You’ll have the opportunity to work independently, while still being part of a supportive and collaborative team.We don’t expect candidates to meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!To find out more about the role, take a look at the job description. Role location: MansfieldSchedule:Application closing date: 21st June 2026Sifting date: 22nd June 2026Interviews: w/c 29th June 2026(If you are unavailable on these interview dates, please make us aware, and we will look at alternative dates)Security:Successful candidates must pass basic security checks and will be subject to UK Immigration requirements.About Mining Remediation AuthorityWhy join us?Make a real difference with flexibility, long‑term security and support for life outside work.At the Mining Remediation Authority, you’ll do meaningful work that improves people’s lives and protects the environment, while building a sustainable and balanced career.Flexibility that fits your life – hybrid working and flexibility in how you manage your timeFinancial security for your future – including a pension with up to 29% employer contributionTime to recharge – 27.5 days’ annual leave plus bank holidays, with options to flex more daysSupport through life’s big moments – generous family leave and flexibility when you need it mostOpportunities to grow – funded learning, development and professional subscriptionsWellbeing support you can use every day – including a monthly wellbeing allowance, confidential support and practical health benefitsFind out more about our full range of benefits and what it’s like to work with us here Life pageAbout usAt the Mining Remediation Authority, we make a real difference to people and places across Great Britain. From managing mining hazards to protecting the environment, our work keeps communities safe. We’re also playing an exciting role in the future of energy, helping to unlock mine water heat as a sustainable source to support the UK’s net zero ambitions. Our people are knowledgeable, collaborative and committed to doing the right thing for each other and for the communities we serve.Why this mattersYou’ll be joining an organisation that’s proud of the impact we make. We’re supportive, inclusive and genuinely care about delivering the right outcomes for communities across England, Scotland and Wales. Discover more about our work in our Business PlanInclusion matters to usWe’re committed to building a workforce that reflects the diversity of the communities we serve, and we welcome applications from everyone.We offer a guaranteed interview scheme for disabled applicants and those from minority ethnic backgrounds who meet the minimum criteria.If you need any adjustments as part of the recruitment process, please contact us at Recruitment@MiningRemediation.gov.uk or call 01623 637000 we’re here to support you. ....Read more...
Food & Beverage Manager
F&B Manager Location: HQ - Hotel, North Leeds Salary: £32k to £35k (dependent on experience) Overview & core Values At the hotel, every member of the team must play their part in delivering exceptional service to our guests, our owners and our colleagues. As a F&B Manager working for the hotels you will demonstrate a positive can do attitude to drive exceptional standards and guest experience to deliver the hotel's overall objective. The hotel have 4 core important values which are central to the success of the hotel; Ownership| We think and perform like owners Driven| We have a constant desire for improvement Transparency| We ensure clarity in communication so that there are no surprises Investment in our People| We continuously invest in our people to ensure that they are the best that they can be Key Skills Required Previous F&B Manager experience in hotel environment Commitment to delivering a high level of customer/client service Ability to communicate and influence across all stakeholders A strong ability to manage business/workflow priorities to ensure success of department Team player and able to work proactively with a wide remit Ability to work under pressure and under own initiative Experience of managing a team Firm understanding of GPs and menu engineering Creative and innovative approach Key Skills Desirable Recognised and relevant qualifications for this industry Previous experience in event management Previous experience running a multi-outlet function Previous mixology experience Core Duties and Responsibilities Take accountability for all F&B operations across restaurant, bar and function rooms Control expenditure within F&B outlets. This is a shared role but you're involvement will be valued. Take accountability for achieving budgeted cost of sales in Food and Beverage Identify and act upon opportunities to grow revenue and reduce costs within the F&B department. Again, this is a share responsibility as the GP margins are stable but they are open to ideas and suggestions on how to improve profit margins and want you to upsell. Ensure full compliance with licensing laws, health and safety and other statutory regulations Ensure the completion of the shift handovers and shift checklists To be aware of all local events, all local competitors and to ensure that our F&B operation and product remains the market leader Manage the day-to-day operation of F&B outlets Plan, coordinate and lead weekly F&B meetings Ensure compliance with regard to food hygiene and hotel food and beverage systems in line with the company Food Policy & current legislation Deal with customer complaints ensuring effective outcomes Utilise personnel between all F&B outlets to minimise payroll expenditure and ensure flexibility of the team and optimise staff stability Supervise work at all levels and set clear objectives for F&B team and department Complete monthly F&B reports or as and when required Duty Manager responsibilities To update all employee documentation in EPS to ensure staff files remain current and up to date To monitor and manage employee absences within the F&B department, ensuring all absences are accurately recorded within EPS, reasons for absences are recorded within EPS, and return to work (RTW) forms are complete and loaded in EPS. To manage any staff issues informally where appropriate and to advise Hotel Manager of any issues which need to be formally dealt with Ensure all rotas are loaded into EPS and signed off by the set deadlines People Fully accountable for all team members within the F&B unit in terms of recruitment, performance management Liaise with Line Manager with any issues which may be classed as high risk Act as a role model in terms of values, professional ethics and conduct Identify training needs within the team and deliver or source appropriate training Ensure clear and effective communications are delivered throughout the team to ensure all members are aware of current developments within the company Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skills development To develop a cohesive and trained F&B team who are able to provide superior guest service, maintain and improve product quality and maximise revenue Take a responsible approach towards timekeeping and attendance at work to ensure the hotel runs efficiently at all times, and to assist in the event of absence cover Maintaining close working relationships with all departments with a key focus on Events and Kitchen departments Act as role model for personal learning and development Have a flexible approach to assisting other departments where required To remain and demonstrate transparency across day to day management of F&B department Quality Ensure all appropriate Standard Operating Procedures are adhered to Utilise metrics including, Revinate, Trip Advisor, other guest feedback platforms etc. to ensure quality measures are maintained throughout the Hotel. Ensure our guests receive an exceptional level of service and want to return by anticipating guest needs effectively Ensure routine maintenance is carried out within F&B department, liaising with your Line Manager and maintenance on any major works required Manage and maintain a safe and secure environment for guests, employees and hotel assets by maintaining the hotel safety policies and procedures To ensure that the quality, range and service of food and beverage is high to ensure maximum revenue is achieved and has a positive impact on customer retention Profit Manage F&B departmental budgets Ensure F&B payroll is in line with budgeted payroll and ensure employee schedules are closely and effectively managed to reflect any changes in revenue Co-ordinate and control with initiative all issues relating to costs, expenses, wastage, breakages, security and stock control Pro-actively pursue all practices in-line with company environmental and energy saving initiatives Take a positive approach towards upselling and confidently promote the product in order to maximise hotel revenue to meet and exceed budgeted targets. Remain sales focused at all times Ensure that work is carried out in a way that is cost efficient and understand the ways in which profit can be maximised To have a core understanding of P&Ls to enable a firm understanding of all financial aspects of the business General Comply with the company codes of conduct at all times Familiarise yourself with the company policies and procedures plus employee handbook and lead by example in demonstrating company values Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries Produce reports as required in line with current guidelines Attend business reviews / board meetings as appropriate and actively contribute to all foru ....Read more...
Motor Claims Case Advisor
Motor Claims Case Advisor -Credit Hire Salary: Competitive dependent on experience Location: Haslingden Full UK driving licence and access to your own vehicle is essential due to the office location Job Type: Full-time, PermanentWorking Hours: Monday to Friday, 8:30am – 5:30pm (office-based) Plus 1 Saturday per month, 9:00am – 12:00pmAbout Collision SolutionsCollision Solutions are a family-run Accident Management and Car Hire company, proudly operating our own fleet of vehicles from our base in Haslingden.We specialise in supporting customers involved in non-fault accidents, providing them with replacement vehicles and guiding them through what can often be a stressful and unfamiliar process. Our focus is on delivering a smooth, professional, and customer-first experience from start to finish.The OpportunityWe are looking for a confident, organised, and customer-focused Motor Claims Handler to join our growing team.This is a fast-paced and varied role where no two days are the same. One minute you may be reassuring a customer following an accident, and the next you could be liaising with insurers, solicitors, bodyshops, or other professionals to progress a claim efficiently.You will take ownership of claims from initial notification through to completion, ensuring customers receive excellent service and support throughout the process.Key Responsibilities Process new claim notifications efficiently and accuratelyGuide customers through the claims process, providing clear advice and regular updatesManage your own caseload from start to finish, ensuring all actions are completed in a timely mannerMaintain accurate records, notes, logs, and diary entriesLiaise with bodyshops, solicitors, and third-party insurers to progress claimsMonitor claim progress and proactively resolve delays or issuesEnsure compliance with legal requirements, industry regulations, and company proceduresDeliver a professional and empathetic service during what can often be a stressful time for customers What We’re Looking ForWe are looking for someone proactive, resilient, and confident speaking with people from all walks of life. You should be comfortable taking ownership of situations, asking questions, and guiding customers through what can often be a stressful experience.Previous experience within motor claims, insurance, credit hire, accident management, or a similar environment would be highly beneficial. However, we are also interested in candidates with strong customer handling skills who are confident managing sensitive conversations and fast-moving workloads.You will also ideally have: Excellent communication and customer service skillsStrong organisational skills with the ability to manage multiple cases effectivelyThe ability to remain calm under pressure within a busy environmentA professional and empathetic approachGood attention to detail and administrative accuracy Why Join Collision Solutions?Be part of a friendly and supportive family-run business where your contribution is genuinely valued. This is an excellent opportunity to develop your skills within the accident management sector while working in a varied and engaging role with real responsibility.If you are interested in this opportunity, please submit your latest CV. INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...