Supporting tax compliance for a portfolio of clients throughout the year; managing timetables/expectations accurately and efficiently
Work closely with clients to ensure all necessary tax documentation is complete and accurate
Support the tax team in researching and interpreting tax laws and regulations
Maintain up-to-date knowledge of tax legislation and any changes affecting our clients
Contribute to the development and improvement of tax-related processes and procedures
Preparing client deliverables and acting as an ambassador for the business
Work with other service lines to the benefit of the client including referring opportunities where relevant and minimising risk (to both the business and the client)
Responsible for dealing with ad-hoc enquiries and provision of other tax and office support as required
Undertake professional study towards the ATT qualification, progressing to the CTA qualification to become a Chartered Tax Advisor
Training:Professional Accounting or Taxation Technician
Study support towards the completion of the ATT qualification
Studies will be completed via the training provider's live online courses with full tutor support available and the ability to ask questions
Training will typically take place in blocks of two to three days
Training Outcome:
It is expected that on full completion of the ATT qualification apprentices move on to study the CTA qualification under a level 7 apprenticeship
Promotions and salary increases will be made during the course of completing the full ATT qualification, in line with the individual displaying the appropriate level of knowledge, skills and behaviours relevant to the role
Employer Description:Our Tax Assistant apprenticeship offers an opportunity to develop valuable skills, enjoy a challenging hands-on experience and learn from exceptional people, all while you work towards gaining the ATT qualification and earn a full-time salary.
In this role you will prepare and assist in the preparation of personal and trust tax returns, simple accounts for the returns, capital gains tax computations and income tax computations.
Through our in-house Academy you will receive extensive ongoing technical training and support, which will provide you with the tools needed to understand why we prepare tax returns and tax computations alongside how to do this and all other elements of the role.
Support will also be provided by our experienced management team, together with having a buddy in the form of a member of our existing team, who you can lean on for any additional support you may need as you settle into your role.Working Hours :Monday to Friday; 7.5 hours each day with flexible start and end times (TBC). No expectation that weekend or evening working will be required.Skills: Communication skills,IT skills,Problem solving skills,Number skills,Analytical skills,Team working....Read more...
Support with recruitment administration such as advertising vacancies for paid and unpaid roles in line with organisational recruitment procedures
Support the processing of pre-employment checks including requesting references, checking right to work documents and DBS ID documents
Assist in the preparation and issue of offer letters and welcome emails to new starters
Support with the creation and issuing of contractual change letters & contracts of employment from templates
Record and update employee information in the HR system
Ongoing maintenance of personnel records and files
Work with the HR Advisor to undertake regular HR audits to ensure the HR system is always accurate
Establish good working relationships with people managers across the organisation and actively promote the HR function
Maintain a high level of confidentiality at all times regarding organisational and employee information and adhere to data protection legislation
Answer the telephone and deal with queries in a professional and timely manner
Monitor and respond to email enquiries from the central HR and Volunteer inboxes, escalating matters where required
Assist with any other related administration tasks relating to HR projects as required
Supporting the wider HR Team when required
Participate in project work as required
Willing to undertaken minutes at meetings including individual and group minutes
Training:An apprenticeship includes regular training with a college or other training organisation.
At least 20% of your working hours will be spent training or studying.Training Outcome:Possible progression onto further employment within the business and onto higher apprenticeships.Employer Description:Compton Care provide high quality, accessible care and support. For over 40 years we have been providing specialist palliative and end of life care to patients, and support for their families, helping them to navigate every aspect of living with a life limiting condition.
Our specialist care, whether delivered at our purpose-built facilities or at home is tailored to individual needs. As well as providing high quality clinical care, Compton Care also offers a wide range of enhanced care services including psychological therapies, social care, respite and complementary therapies.Working Hours :9am-5pm
Monday - FridaySkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Assist in providing first-line support to clients via phone, email, and remote access.
Troubleshoot and resolve basic IT issues related to desktops, servers, networks, and applications.
Escalate complex issues to senior engineers while learning advanced troubleshooting techniques.
Participate in the setup, configuration, and deployment of hardware and software for clients.
Monitor client systems and networks, responding to alerts and performing regular health checks.
Document and update tickets in the service desk system, ensuring accurate tracking of all incidents and resolutions.
Help maintain and manage client backups, security software, and updates.
Learn and develop proficiency with various tools and platforms used by the MSP (e.g., RMM, ticketing systems, etc.).
Assist with project work such as migrations, network installations, and system upgrades.
Provide excellent customer service and maintain strong relationships with clients.
Training:Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
Prioritise systems support tasks and monitor and maintaining system performance.
Maintain regulatory, legal and professional standards.
Support the information systems needs for your business.
Training Outcome:
Potential for to progress in the company
Employer Description:Probado was formed in West Yorkshire in 2007 by Martin Jones and Gordon Maclean, who both have long standing IT careers. The goal was to create an ICT Services company with a difference. Since then, Probado has established itself as a trusted advisor to charities, local businesses and clients in the legal sector by delivering bespoke services packages.Working Hours :Monday to Friday, 9.00am to 5.00pm, with a 30 minute lunch break.Skills: IT skills,Attention to detail,Customer care skills,Problem solving skills,Logical,Team working....Read more...
Type up all property details adding photographs and floor plansPrepare files and check all required information for marketing is valid and correct
Prepare and update displays of properties
To consistently post social media content for three Hunters Branches
To measure / increase the reach and engagement on all social media platforms
To assist with the presentation of video tours and interviews using videography
Book viewings using IT system
Complete customer records and update records in IT system
Build relationships with colleagues and clients
Manage and maintain on a daily basis all administrative systems and procedures
To communicate the company's vision and values where appropriate to all customers and third parties
Training:
This is an Advanced Apprenticeship in Business Administration (Level 3 qualification)
It will involve a combination of on and off the job training in the workplace
You will have monthly mentoring and guidance at work from a Craven College Learning & Development Advisor alongside monthly online workshops via Teams meetings
After between 14 & 18 months you will be entered to undertake an End Point Assessment, to complete your apprenticeship
The End Point Assessment will comprise of a Project, Knowledge Test, and a Presentation/Interview with the assessor
More information on course content and assessment methods will be discussed at interview
Functional Skills English and maths if required
Training Outcome:
The company likes to promote from within
Can lead to a full-time job and training into other roles and qualifications for the right candidate
Employer Description:Hunters Scarborough is a well-established and experienced estate agency with a proven track record of success in the industry. All of the staff at Hunters Scarborough are committed to providing exceptional customer service to all their clients, ensuring that they receive the highest level of care and attention throughout the buying and selling process. At Hunters we take pride in being able to guide our clients through the often complex and stressful process of buying or selling a property to a mutually successful and pleasant experience.Working Hours :Monday - Friday, 9.00am - 5.30pm - 30 minutes for lunch each day. Possible opportunity for additional hours on Saturdays.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Creative,Initiative....Read more...
In this role, you'll be responsible for ensuring that learning and development initiatives contribute to and influence improved performance at the individual, team, and organisational levels. Working alongside seasoned Learning & Development (L&D) professionals, you'll develop the skills and knowledge to become a trusted advisor, aligning learning needs with the strategic ambitions and objectives of the business.
As an L&D Business Partner Apprentice, your key responsibilities may include:
Conducting in-depth analyses to identify organisational skills gaps and learning needs, aligning them with the business's vision, mission, and strategic priorities
Presenting a range of innovative learning solutions to senior stakeholders, gaining their buy-in and support
Developing comprehensive organisational development, learning, and succession plans to address skills, resourcing, and talent requirements
Designing and implementing learning interventions, monitoring their progress and effectiveness - Fostering a culture of continuous learning and improvement, using communication campaigns and various learning methods
Managing learning and knowledge transfer, facilitating collective and social learning experiences
Constructing and managing learning and development budgets, identifying cost-saving opportunities
Building strong relationships with business managers, peers, and external partners to deliver successful learning solutions
Demonstrating excellent facilitation skills, using a range of questioning and listening techniques to drive discussions and decision-making
Throughout your apprenticeship, you'll develop a deep understanding of adult learning theories, change management methodologies, and the latest trends and best practices in the L&D field.
You'll also gain valuable insights into your organisation's business strategy, key performance indicators, and the role of technology in supporting effective learning.
We welcome individuals from all backgrounds who possess a strategic mindset, excellent communication and relationship-building skills, and a genuine passion for empowering people through learning and development. A curious, proactive attitude, a commitment to continuous improvement, and the ability to work collaboratively in a fast-paced environment are essential.
Here at Amazon, it's in our nature to learn and be curious. Within this apprenticeship you’ll have the opportunity to learn by doing, putting newfound knowledge into practice every day. Our first-class coaching, tailored development opportunities, and challenging, rewarding work will empower you to reach new heights. If you’re a curious, ambitious learner eager to grow, this is your chance to unlock your full potential and build the future you envision.
You will gain a vast range of useful experiences and skills whilst working towards the Level 5 Learning and Development Business Partner apprenticeship standard. As a working student, your focus is to complete your studies in your 20% off-the-job time by learning and developing your skills, knowledge and behaviours to work towards successful graduation. You will be set objectives and goals by your training provider and manager to support your studies.
You will build your skills over a 24-month period, starting in July. These skills will help you develop personally and professionally. Your apprenticeship will be made up of classroom/virtual-based training to cover knowledge, on-the-job training at your Amazon-based location, online learning as well as mentoring from our experienced team members.Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Alongside extensive development of your technical skills, you will also grow your abilities in crucial complementary areas like organisation, prioritisation, data and problem-solving techniques, teamwork, communication, and presentation skills.
Once you have successfully completed the apprenticeship, you will be able to apply for relevant roles across the business.Employer Description:Amazon offers a range of opportunities to suit candidates with different backgrounds, qualifications and career aspirations. That is why we believe it is the perfect place to learn new skills. We believe that building a culture that is welcoming and inclusive is integral to people doing their best work and is essential to what we can achieve as a company. We take steps to ensure our colleagues have a sense of belonging, value, and opportunity.Working Hours :Monday to Friday, hours to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Team working,Creative,Initiative....Read more...
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include -
Understanding our traders;- Identify the key difference between trade and retail customers and engage with them accordingly - Take ownership of my TradePoint members, understand their needs, and always do the best for them - Through conversation and ownership, I understand their business needs - Take ownership of delivering the four priorities daily (Service, Member, Tools, Set up)
Marketing consent -- Clearly understand the benefits for my TradePoint members to give marketing consent - Confidence in explaining the benefits and gaining consent from my members
Recruitment – - Understand the recruitments for new members to join TradePoint and implement these during recruitment - Confidence in approaching and discussing the TradePoint proposition with any new potential member
Set Up – - Create a clear, tidy and simple shopping journey for my members- Consistently operate to the current trading and POS plan
Service – - Serve my TradePoint members in a friendly manner ensuring they leave with what they need for the day- Engage in conversation whenever possible to drive stronger relationship and understand my member’s needs - Understand future and current jobs, to ensure I can recommend the best products and services to assist them
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;- UK Notional hourly rate £12.21 per hour- An award-winning pension scheme - ShareSave options - 6.6 weeks holiday - Employee Assistant Programme - Shopping discounts - Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training Outcome:Ongoing training and development.
The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :16 hours per week, on a shift pattern basis, between Monday-Sunday, 7:00am-10:00pm, exact days and shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Team working....Read more...
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include -
Understanding our traders;- Identify the key difference between trade and retail customers and engage with them accordingly - Take ownership of my TradePoint members, understand their needs, and always do the best for them - Through conversation and ownership, I understand their business needs - Take ownership of delivering the four priorities daily (Service, Member, Tools, Set up)
Marketing consent -- Clearly understand the benefits for my TradePoint members to give marketing consent - Confidence in explaining the benefits and gaining consent from my members
Recruitment – - Understand the recruiments for new members to join TradePoint and implement these during recruitment - Confidence in approaching and discussing the TradePoint proposition with any new potential member
Set Up – - Create a clear, tidy and simple shopping journey for my members- Consistently operate to the current trading and POS plan
Service – - Serve my TradePoint members in a friendly manner ensuring they leave with what they need for the day- Engage in conversation whenever possible to drive stronger relationship and understand my member’s needs - Understand future and current jobs, to ensure I can recommend the best products and services to assist them
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;- UK Notional hourly rate £12.21 per hour (plus an extra £0.54 per hour, store specific location allowance)- An award-winning pension scheme - ShareSave options - 6.6 weeks holiday - Employee Assistant Programme - Shopping discounts - Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training Outcome:Ongoing training and development.
The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :16 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-10:00pm, exact shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working....Read more...
Work alongside skilled technicians to inspect, diagnose, and repair various vehicle systems, including engines, transmissions, brakes, and electrical components.
Perform basic service tasks.
Learn to use diagnostic equipment and software to identify vehicle faults.
Ensure a clean, safe, and organised workspace by following all health, safety, and environmental protocols.
Assist in completing service records and maintenance documentation, ensuring accuracy and attention to detail.
Attend and participate in all training sessions with Mantra Learning.
Training:You will be employed by, and spend 4 days of your working week at:
RJA Repairs LTD Unit 4a Trading Estate, Ashburton Road West, M17 1RY
The 5th day of your working week will be spent at
Mantra Learning, Greengate, Middleton, Manchester M24 1RUTraining Outcome:After completing an apprenticeship as a Heavy Vehicle Technician, there are several exciting career paths and progression opportunities available. These can vary depending on your areas of interest and skill set but generally include the following options:
Qualified Vehicle Technician:
Role: Upon completion of the apprenticeship, you can become a fully qualified Vehicle Technician, taking on more complex diagnostics, repair tasks, and independent service work.
Senior or Master Technician:
Role: As a Senior or Master Technician, you’ll handle advanced repair and diagnostic work and often mentor junior technicians or apprentices.
Diagnostic Technician / Specialist:
Role: Specialise in vehicle diagnostics, focusing on identifying and resolving complex mechanical and electronic issues.
Workshop Supervisor or Manager:
Role: Oversee the operations of the workshop, managing teams, scheduling repairs, and ensuring customer satisfaction.
Service Advisor or Customer Service Specialist:
Role: Shift from hands-on technical work to a customer-facing role, where you’ll provide advice on repairs, liaise with technicians, and manage customer expectations.
Technical Trainer / Educator:
Role: Train and mentor new apprentices, or work within an educational setting to instruct the next generation of vehicle technicians. Self-Employment or Opening a Workshop:
Role: Many technicians choose to become self-employed or start their own automotive repair business.
Each of these roles can build on the skills developed during your apprenticeship, and there are many routes for further certification and specialisation. The demand for skilled vehicle technicians remains strong, especially as the industry adapts to new technologies like electric and hybrid vehicles. Employer Description:Mantra Learning are advertising the apprenticeship vaccancy as the training provider on behalf of the employer RJA Repairs LTD. We are Mantra Learning. The UK’s leading Logistics learning and development organisation. Mantra supports and develops people to help change lives. As a company with 52 years of industry recognition, we work with some of the biggest brands in the country, including Aldi, Travis Perkins, Dixons Carphone and Eddie Stobart. Our philosophy is to provide people from all walks of life with practical skills & knowledge. We inspire our learners to make the steps to transform not only business, but their own lives. We help thousands each year to gain new skills, improve their performance. Helping people from a variety of backgrounds whether they are unemployed, new to the workforce or existing workers looking to boost their career. Approximately we deliver 400 Apprenticeships, over 200 Large Goods Vehicle licences and 1,100 Fork Lift Truck licences each year.Working Hours :Monday - Friday
08:00-17:00Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Patience,Willingness to Learn,Technical Aptitude,Automotive Interest....Read more...
Work alongside skilled technicians to inspect, diagnose, and repair various vehicle systems, including engines, transmissions, brakes, and electrical components.
Perform basic service tasks.
Learn to use diagnostic equipment and software to identify vehicle faults.
Ensure a clean, safe, and organised workspace by following all health, safety, and environmental protocols.
Assist in completing service records and maintenance documentation, ensuring accuracy and attention to detail.
Attend and participate in all training sessions with Mantra Learning
Training:You will be employed by, and spend 4 days of your working week at:
Trafford MOT Centre, 222 Kings Road, Trafford, M16 0GR
The 5th day of your working week will be spent at
Mantra Learning, Greengate, Middleton, Manchester M24 1RUTraining Outcome:After completing an apprenticeship as a Vehicle Technician, there are several exciting career paths and progression opportunities available. These can vary depending on your areas of interest and skill set but generally include the following options:
Qualified Vehicle Technician
Role: Upon completion of the apprenticeship, you can become a fully qualified Vehicle Technician, taking on more complex diagnostics, repair tasks, and independent service work
Senior or Master Technician
Role: As a Senior or Master Technician, you’ll handle advanced repair and diagnostic work and often mentor junior technicians or apprentices.
Diagnostic Technician / Specialist
Role: Specialise in vehicle diagnostics, focusing on identifying and resolving complex mechanical and electronic issues.
Workshop Supervisor or Manager
Role: Oversee the operations of the workshop, managing teams, scheduling repairs, and ensuring customer satisfaction.
Service Advisor or Customer Service Specialist
Role: Shift from hands-on technical work to a customer-facing role, where you’ll provide advice on repairs, liaise with technicians, and manage customer expectations.
Technical Trainer / Educator
Role: Train and mentor new apprentices, or work within an educational setting to instruct the next generation of vehicle technicians.
Self-Employment or Opening a Workshop
Role: Many technicians choose to become self-employed or start their own automotive repair business.Each of these roles can build on the skills developed during your apprenticeship, and there are many routes for further certification and specialisation. The demand for skilled vehicle technicians remains strong, especially as the industry adapts to new technologies like electric and hybrid vehicles.Employer Description:Mantra Learning are advertising the apprenticeship vacancy as the training provider on behalf of the employer Trafford MOT Centre. We are Mantra Learning. The UK’s leading Logistics learning and development organisation. Mantra supports and develops people to help change lives. As a company with 52 years of industry recognition, we work with some of the biggest brands in the country, including Aldi, Travis Perkins, Dixons Carphone and Eddie Stobart. Our philosophy is to provide people from all walks of life with practical skills & knowledge. We inspire our learners to make the steps to transform not only business, but their own lives. We help thousands each year to gain new skills, improve their performance. Helping people from a variety of backgrounds whether they are unemployed, new to the workforce or existing workers looking to boost their career. Approximately we deliver 400 Apprenticeships, over 200 Large Goods Vehicle licences and 1,100 Fork Lift Truck licences each year.Working Hours :Monday to Friday, 10:00 - 18:00Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Team working,Patience,Automotive Interest,Technical Aptitude,Willingness to Learn....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include -
Understanding our traders;
- Identify the key difference between trade and retail customers and engage with them accordingly
- Take ownership of my TradePoint members, understand their needs, and always do the best for them
- Through conversation and ownership, I understand their business needs
- Take ownership of delivering the four priorities daily (Service, Member, Tools, Set up)
Marketing consent -
- Clearly understand the benefits for my TradePoint members to give marketing consent
- Confidence in explaining the benefits and gaining consent from my members
Recruitment -
- Understand the recruiments for new members to join TradePoint and implement these during recruitment
- Confidence in approaching and discussing the TradePoint proposition with any new potential member
Set Up -
- Create a clear, tidy and simple shopping journey for my members
- Consistently operate to the current trading and POS plan
Service -
- Serve my TradePoint members in a friendly manner ensuring they leave with what they need for the day
- Engage in conversation whenever possible to drive stronger relationship and understand my member's needs
- Understand future and current jobs, to ensure I can recommend the best products and services to assist them
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
- UK Notional hourly rate £12.21 per hour (plus an extra £0.54 per hour, store specific location allowance)
- An award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Employee Assistant Programme
- Shopping discounts
- Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training:Customer Service Practitioner Apprenticeship L2 including Functional Skills in maths and English if required.Training Outcome:Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :23.75 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-10:00pm, exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include:
Understanding our traders;
Identify the key difference between trade and retail customers and engage with them accordingly
Take ownership of my TradePoint members, understand their needs, and always do the best for them
Through conversation and ownership, I understand their business needs
Take ownership of delivering the four priorities daily (Service, Member, Tools, Set up)
Marketing consent
Clearly understand the benefits for my TradePoint members to give marketing consent
Confidence in explaining the benefits and gaining consent from my members
Recruitment
Understand the recruitment for new members to join TradePoint and implement these during recruitment
Confidence in approaching and discussing the TradePoint proposition with any new potential member
Set Up
Create a clear, tidy and simple shopping journey for my members
Consistently operate to the current trading and POS plan
Service
Serve my TradePoint members in a friendly manner ensuring they leave with what they need for the day
Engage in conversation whenever possible to drive stronger relationship and understand my member's needs
Understand future and current jobs, to ensure I can recommend the best products and services to assist them
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
UK Notional hourly rate £12.21 per hour
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.Training:Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English.Training Outcome:Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :16 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-10:00pm, exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
As a Solutions Architect Apprentice, you’ll play a pivotal role in bridging the gap between business needs and technical solutions. You’ll also leverage your architectural design proficiency, systems integration know-how, and command cutting-edge technologies to streamline deployments and drive adaptability across IT landscapes. You’ll also serve as a catalyst for innovation, optimising workflows, enhancing security, and fostering a culture of efficiency.
A day in the life can involve:
Collaborating with cross-functional teams
Being the internal voice of the customer, sharing their needs and wants to inform technical roadmaps
Participate in the creation and sharing of best practices
Build technical relationships with customers and operate as their trusted advisor
Supporting and leading projects, having the opportunity to innovate and simplify from Day 1
We welcome individuals from all backgrounds who are adaptable with a passion for problem-solving and a strong desire to learn and grow. First and foremost, you must have the ability to dissect complex problems into manageable, actionable components. Your critical thinking skills should empower you to thoroughly research, analyse, and evaluate different options, enabling you to craft innovative, tailored solutions. Exceptional communication and collaboration abilities are also essential as you’ll need to demonstrate an aptitude for explaining technical concepts to diverse stakeholders in a clear, compelling manner. Your experience working effectively within team-based environments will be invaluable as you coordinate with cross-functional experts to implement comprehensive IT solutions. Complementing your technical know-how, robust time management and organisational skills is a must. You must be able to prioritise tasks, manage competing deadlines, and work independently with a proactive, self-starting attitude.
Here at Amazon, it's in our nature to learn and be curious. Within this apprenticeship you’ll have the opportunity to learn by doing, putting newfound knowledge into practice every day. Our first-class coaching, tailored development opportunities, and challenging, rewarding work will empower you to reach new heights. If you’re a curious, ambitious learner eager to grow, this is your chance to unlock your full potential and build the future you envision.
You will gain a vast range of useful experiences and skills whilst working towards the BSc (Hons) Digital and Technology Solutions (IT Pathway) degree. As a working student your focus is to complete your studies in your 20% off the job time by learning and developing your skills, knowledge and behaviours to work towards successful graduation. You will be set objectives and goals by your training provider and manager to support your studies.
You will build your skills over a 42-month period, starting in September. These skills will help you develop personally and professionally. Your apprenticeship will be made up of classroom/virtual based training to cover knowledge, on-the-job training at your Amazon base location, online learning as well as mentoring from our experienced team members.Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Alongside extensive development of your technical skills, you will also grow your abilities in crucial complementary areas like organisation, prioritisation, data and problem-solving techniques, teamwork, communication, and presentation skills.
Once you have successfully completed you will be able to apply for relevant roles across the business.Employer Description:Amazon offers a range of opportunities to suit candidates with different backgrounds, qualifications and career aspirations. That is why we believe it is the perfect place to learn new skills. We believe that building a culture that is welcoming and inclusive is integral to people doing their best work and is essential to what we can achieve as a company. We take steps to ensure our colleagues have a sense of belonging, value, and opportunity.Working Hours :Monday to Friday, hours to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working,Initiative....Read more...
We are looking for a friendly, reliable and organised person, who will support our admin function. Daily activities will include:
Major objectives:
To ensure that allocated administrative, finance and clerical records and systems are maintained accurately and kept up to date.
To ensure that callers and visitors to the school are dealt with in a friendly and courteous manner and that they or their queries are directed to the appropriate member of staff.
To ensure accuracy and confidentiality in dealing with requests and maintaining records.
To ensure that all forms received are complete, accurate and processed correctly.
To ensure that the school’s standards of customer care are achieved.
To comply with the appropriate Government, Local Authority (LA) and the School's policies, procedures and systems.
To follow the requisite procedures and legislation regarding confidential information, e.g. the Data Protection Act.
To be proactive in the implementation of the School’s and LA’s Equal Opportunities policy, Health & Safety regulations and Environment Protection policies.
Helps visitors and callers regarding procedures, forms etc.
Compiles basic written communications, reports, letters.
Arranges transport for school activities/visits.
Answers telephone and face to face enquiries when covering reception.
Takes messages or re-directs to the appropriate person.
Deals with pupils who are sick until they are collected by parents/carers.
Provides appropriate advice to visitors and callers on known school policy or procedures, assisting with forms etc.
Carries out security checks on all school visitors and issuing badges.
Informs parents/carers/professionals/services of meetings/events.
Liaises with support services (school nurse, dentist, therapist etc) to arrange appointments.
To answer enquiries from callers and visitors and to signpost.
To provide basic admin' support e.g: filing, photocopying, word processing, dealing with the post etc.
To ensure that any named lost property is returned to the owner.
To compile basic written communications, reports, letters, etc.
To help pupils with their needs, listening to concerns, being helpful and approachable.
Training:You will get training from our own staff as well as from the apprenticeship provider. All training will take place at the school and some tutorials will be remote and virtual. We will ensure you get protected time to study and receive plenty of feedback on your work and studies. You will have one to one coaching every 3-4 weeks from the training provider. At the end of the apprenticeship, you will achieve the level 3 Business Administrator Apprenticeship qualification. Functional Skills Level 2 in English and maths will be provided for those without GCSE Grade 4/C or equivalent qualifications.Training Outcome:Completing the apprenticeship could potentially lead to career advancement within the educational sector, including roles such as receptionist or administrator or pursuing further qualifications to become a qualified school business manager, HR advisor or bursar.Employer Description:Currently 420 children attend Rolleston Primary School, aged between 4 and 11. As a school we work hard to ensure the highest possible education for every child that comes through our doors. We are determined to expand opportunities for each individual whilst recognising their own unique talents and abilities. The environment and creative curriculum we offer encourages expression, courage and determination.
https://www.rolleston.leicester.sch.uk/Working Hours :This apprenticeship is for 32.5 hours per week, Monday to Friday 39 weeks of the year. Working hours to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Team working,Creative,Initiative,Non judgemental,Patience,Committed to learning,Good with children....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience
Promotion: Assisting with the sale of accessories and service plans
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
Brand specific certifications
Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey, and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:ŠKODA is driven by something different. What are you driven by? We are looking for ambitious, dynamic, and enthusiastic people to join our apprenticeship programme. If you are customer focused, forward thinking and want to learn, then we can give you the life and technical skills you need to be part of our team.Working Hours :Monday - Friday, 08:30 - 17:30. Possibility of Saturday workings and/or shifts.
Working week will be confirmed on applicationSkills: Communication skills,Organisation skills,Customer care skills,Team working,Creative,Patience....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary.
Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience
Promotion: Assisting with the sale of accessories and service plans
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer Service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
Brand specific certifications
Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:At SEAT, there is nothing more important than our people. Their enthusiasm, commitment and skills are the dynamic force behind SEAT cars. Our people drive the innovation and technology, style and design in everything that we do.
We are looking to enthusiastic and passionate people to join our team working as apprentices in our retail network and drive their career forward with us.Working Hours :Monday - Friday, 08:30 - 17:30.
Possibility of Saturday workings and / or shifts. Working week will be confirmed on application.Skills: Communication skills,Organisation skills,Customer care skills,Presentation skills,Team working,Creative....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
Customer Service:
Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
Administration:
Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
Teamwork:
Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience
Promotion:
Assisting with the sale of accessories and service plans
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer Service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship. Training:
Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications
On successful completion of the one year programme, you will receive the following:
Level 2 Customer Service Practitioner Apprenticeship Standard
Brand specific certifications
Training Outcome:
Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship
Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes
Employer Description:Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry.
The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers.Working Hours :Monday - Friday, 0830 - 1730.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
We have 1 position available, in either Merseyside, Liverpool or Congleton, Cheshire.
Main responsibilities:
Monitor Security Alerts: Assist in monitoring security alerts and responding to potential threats, working with the infrastructure Team and Plus Dane partners
Incident Response: Participate in incident response activities, including identifying, analysing, and mitigating security incidents, working with the infrastructure Team and Plus Dane partners
Vulnerability Assessment: Conduct vulnerability assessments and assist in the implementation of remediation measures, working with the infrastructure Team and Plus Dane partners
Security Tools Management: Learn to use and manage various security tools and technologies
Support: Provide first line support on incidents and service requests over the telephone email, teams, in person and self-service portal and communicate updates on progress until resolution as needed by the business
Documentation: Maintain accurate and detailed documentation of security incidents, procedures, and policies
Administration: Complete general administrative tasks within the team such as managing inboxes, managing purchase orders and other administrative tasks within the service area
Training and Awareness: Participate in security awareness training and contribute to educating staff on security best practices. Collaborating with our in-house trainer
Training:Why choose our Cyber Defender & Responder Level 4 apprenticeship?
The Cyber Defender & Responder apprentice will use investigation techniques and analytics skills to defend against and respond to cyber incidents within the network environment.
QA's exclusive partnership with Circadence Corporation, the pioneer of the hands-on gamified learning platform Project Ares®, allows us to uniquely incorporate hands-on scenario training into our cyber security apprenticeships.
The Project Ares platform offers a totally immersive experience, using automated features to support skills adoption with an in-game advisor, Athena, who advises our players through scenario-based challenges. The platform scenarios replicate the unpredictability and escalating levels of complexity that cyberattacks can present. It drives high levels of engagement through leaderboards and badges, elements used widely in the gaming world.
QA’s Cyber Defender & Responder Level 4 apprenticeship programme enables the apprentice to:
Develop problem-solving and critical thinking skills in a safe, but realistic environment
Apply all of the acquired skills throughout the programme, with added scoring of players and opponent actions with replay for object assessment
Take part in hands-on training and active-learning models that increase retention rates by 75% so that cyber apprentices can prepare for real-world challenges
Training Outcome:90% of QA Apprentices secure permanent employment after finishing their apprenticeship.
Towards the end of your apprenticeship, you will be supported to apply and interview for full-time positions.
Benefits:
The annual leave year operates between 1st April and 31st March
Annual leave entitlement for full time employees is 35 days (245 hours) plus eight days (56 hours) bank holidays (Just to note, three of these days are used for our Christmas shutdown)
When you join, you'll be enrolled in Medicash, a health cash plan offering savings on dental care, optical care, prescriptions, specialist consultations, physiotherapy and even reiki!
We have a company pension scheme where we contribute 8% and our colleagues can contribute anything from 3% upwards.
Cycle-to-Work Scheme
Employer Description:Plus Dane Housing has a strong history of development, building a range of general needs, sheltered and extra care homes which have helped meet local need. We have also grown into an organisation with a track record in shared ownership, helping our customers to get on the property ladder in ways they may not otherwise be able to. However, our roots firmly remain in social housing. Supporting customers to access homes in our core neighbourhoods at an affordable price. We own over 13,500 homes across Cheshire and Merseyside, providing a home to over 30,000 customers. Alongside these homes, we also offer much needed support, advice and services to help customers live comfortably in their homes or to enrich their lives. Fulfilling our social purpose is something that has remained firm throughout our history. Plus Dane Housing is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment. We welcome apprenticeship applications from all ages, if you have just left education, returning from a career break, or looking for a new direction we would love to hear from you. We reserve the right to close the advert prior to the listed closing date if sufficient quality applications have been received.Working Hours :Monday to Friday, working hours TBCSkills: Communication skills,IT skills,Attention to detail,Problem solving skills,Analytical skills,Team working,Non judgemental....Read more...
Organise and deliver contracted outputs of the services such as curated reporting, the set up and scheduling of scanning, responding to services requests and providing advice regarding prioritisation of vulnerability remediation in a manner which meets expected service quality levels
Manage patching platforms and the output of scans
Have good written and verbal communication skills to be able to translate information into effective, structed and straightforward remediation for the client
Be able to collaborate and work closely with broader security operation teams to oversee remediation efforts
To assist the wider work of Talion’s Threat Intelligence team you will be supported towards developing your skillset in
Identifying real-time, actionable information regarding Cyber Threat Actors and the malware techniques they employ
Leveraging a variety of internal and external tools and sources to identify threats, assess risks, and produce reports including internal sources, 3rd-party, OSINT etc.
Provide analysis on the threat landscape from a wide range of internal and external intelligence and data sources
Support in continuously improving our security detection content by monitoring the threat landscape for new techniques which can be developed
Provide useful threat-based context to our security analysts
Maintain detailed threat profiles on adversaries of interest covering their tactics, techniques and procedures, intent, goals, and strategic objectives
Oversee the mapping of Threat Actors and rules against the MITRE ATT&CK model
Presenting information to clients at regular meetings to outline the latest threat activity to them, highlighting points of note and proactive measures they can take
Establish liaisons with external agencies, authorities, and threat intelligence sharing communities
Training:Why choose our Cyber Security Risk Analyst Level 4 apprenticeship?
The Cyber Security Risk Analyst apprenticeship builds and apply an understanding of cyber security to protect your organisation, systems, information, personal data and people from attacks and unauthorised access.
QA's exclusive partnership with Circadence Corporation, the pioneer of the hands-on gamified learning platform Project Ares®, allows us to uniquely incorporate hands-on scenario training into our cyber security apprenticeships. The Project Ares platform offers a totally immersive experience, using automated features to support skills adoption with an in-game advisor, Athena, who advises our players through scenario-based challenges. The platform scenarios replicate the unpredictability and escalating levels of complexity that cyberattacks can present. It drives high levels of engagement through leader boards and badges, elements used widely in the gaming world.
QA’s Cyber Security Risk Analyst Level 4 apprenticeship programme enables the apprentice to:
Develop problem-solving and critical thinking skills in a safe, but realistic environment
Apply all of the acquired skills throughout the programme, with added scoring of players and opponent actions with replay for object assessment
Take part in hands-on training and active-learning models that increase retention rates by 75% so that cyber apprentices can prepare for real-world challenges
Support an organisation's formal security governance, regulatory and compliance (GRC) and interact with risk assessments and risk mitigations
Tools and technologies learned: Apprentices will learn to use Project Ares, Python, Microsoft Azure, Microsoft PowerShell, Linux and AWS.Training Outcome:90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Employer Description:Who are Talion?
A Managed Security Service Provider (MSSP) with a wealth of experience that enables organisations to protect their business estate from cyber-security attacks.
We help organisations of all sizes build cyber-security capabilities and maintain compliance through practical Consulting and Managed Services.
We blend together best-of-breed technologies to provide real time 24×7 monitoring, triage, remediation, threat assessment, vulnerability management, and Professional Services that give our clients peace of mind that they are protected.
Our services include, 24x7 security monitoring from our UK based SOC, Threat Intelligence, and Security Orchestration services, all underpinned by our in-house detection content and SIEM platform management.
Our customers can choose to take all or any one of our services, depending on their needs at the time, which makes Talion a flexible security provider that is able to these robust services to small businesses as well as we do to the largest multi-national organisations.Working Hours :All details will be confirmed upon interview.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Non judgemental....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
· Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
· Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.
· Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
· Promotion: Assisting with the sale of accessories and service plans.
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
· Enthusiasm and willingness to learn
· Teamwork
· Strong communication
· Customer Service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one year programme, you will receive the following:
· Level 2 Customer Service Practitioner Standard
· Brand specific certificationsTraining Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:Audi is an exceptional brand fuelled by a passion to create the ultimate customer experience, which is why we are looking to invest in apprentices who can help us achieve our ambitious plans. There's never been a better time to join us, as we continue to enjoy massive success and unprecedented growth in the prestige car market. We are looking for the next generation of exceptional people to become part of our team and help us to delight our customers.
Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry.
The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers.Working Hours :Monday – Friday. 0830 – 1730.
Possibility of Saturday workings and/or shifts.
Working week will be confirmed on application.Skills: Communication skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Patience....Read more...
The People, Culture and Inclusion (PCI) Department
The People team is part of the PCI department, and at the centre of the Barbican, providing colleague support, and guidance to Departments across the centre, ensuring they have the capabilities they need to deliver our programmes and audience experience.
The People team fosters an inclusive and supportive culture where staff are encouraged to achieve their full potential enabling the Barbican to deliver world-class arts and learning.
Our team works across the Barbican providing advice and support ranging from recruitment, training and development to employee relations. The City of London provides a framework for our policies, and we also work with them on the Corporations’ People Strategy, encompassing several programmes of work.
Purpose of Post
The Apprentice People Officer will be a key member of the People team. They will provide support to the People team by assisting with routine HR processes, queries, administration and managing the HR mailboxes. Reporting to the Senior People Adviser, the post holder will work closely with the People Officers, People Advisers and the Payroll team to ensure that administrative HR processes and Payroll are carried out efficiently and in a timely manner. They will develop essential skills in customer service, office administration and HR knowledge.
Main Duties:
To support the People team handling routine day to day queries; working on a range of HR processes, using HR systems to record employment data; maintaining the HR mailboxes, responding to routine queries or allocating emails and cases where appropriate
To maintain a good working knowledge of HR activities within the team, focusing on the administration function, and establishing and maintaining good relationships with employees, Barbican departments and City of London departments
To work closely with the People Officers and the Payroll team to ensure that Payroll and HR processes are carried out efficiently.
To provide administrative support on HR & Departmental projects as allocated by the Senior People Advisor
To deliver excellent customer service on a range of HR queries providing solutions, advice and support primarily to managers
To support the capability of managers in HR matters, improving their ability to handle repeated situations themselves where appropriate
To deal with queries in a timely and efficient manner, escalating any relevant matters to the People Officer or People Adviser as required
To support the management of recruitment processes and recruitment administration
To assist in maintaining and updating organisational charts on a monthly basis and any other databases or spreadsheets monitoring staff changes
To assist in maintaining the HR intranet site for the Barbican Centre and ensure all information is current and accurate
To support the payroll team in their weekly processing of Casuals, unsocial hours and overtime payments, and complete payroll runs independently on an ad hoc basis where needed
To support the efficient functioning of the department, by helping to maintain the general office and its systems to adequate standards
Actively seek to implement the City of London’s Occupational Health and Safety Policy in relation to the duties of the post, and at all times give due regard to the health and safety of both themselves and others when carrying out their duties
Actively seek to implement the City of London’s Equal Opportunity Policy and the objective to promote equality of opportunity in relation to the duties of the post
To undertake any other duties that may reasonably be requested appropriate to the grade
Training:
You will be supported to achieve the HR Support Level 3 Apprenticeship
Theoretical training will be monthly with the support of the training provider
Practical training and support will be given in the workplace allowing you to embed your learning in the working environment
You will receive hours 6 per week to support with your apprenticeship studies
Training Outcome:
On successful completion of the apprenticeship, we aim to offer a permanent role within the team if a position is available
Alternatively, we shall endeavour to secure an alternative position within the City of London Corporation
Employer Description:The City Corporation with a rich history that precedes parliament, the City Corporation has been an ever constant throughout history adapting in order to meet modern demands of the City it serves, and is home to some of the world’s most striking modern architecture. The City of London Corporation forms part of London as a whole, along with the 32 London Boroughs who have responsibility for local government services within their local area. Based at the Guildhall the City Corporation looks after and promotes the City of London.Working Hours :Monday - Friday 9.30am - 5.30pm ( with some flexibility required to support business needs)
45 min break for lunchSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Non judgemental,Patience....Read more...
