Assessment of loan applications to the Credit Union in line with policy and delegated authority limits
To provide support and guidance to members on behalf of the Bradford District Credit Union
To develop good working relationships with colleagues to support the delivery of Credit Union services and showing at all times professionalism and respect
To promote fairness and inclusion across all Credit Union service provision and employment through personal example and open commitment
To carry out any other duties as may be required, which are reasonable in terms of the nature and level of the post
Evaluate, process and assess loan applications, making decisions with delegated lending authority
To provide credit control with information following requests to support with decision making, including information that may relate to a complaint/Ombudsman request/decision
Maintain key Credit Union systems including the IT system, banking system and other manual filing systems
To support the Senior Lending & Member Services Officer and Lending & Member Services Lead with any internal or external audit requirements and ensuring a robust control framework is being adhered to at all times
To take phone calls and answer emails to support the loans team
To assist the Senior Lending & Member Services Officer and Lending & Member Services Lead in a system transformation through reviewing policies and procedures and system testing
Promote continuous improvement by:
Maintaining knowledge of relevant guidance
Ensure quality and consistency of financial information
Promoting governance and risk management awareness and the maximising of resources to improve value for money
To support Member Services when necessary to ensure effective delivery of the front end service
To carry out any other office duties that may be required by management
Training:Business Administrator Level 3 Apprenticeship Standard:
You must attend college one day per month
All work uploaded online to Aptem
Training Outcome:
Role Advancement: If the opportunity is to arise, the potential to move into a more senior role
Skill Enhancement: Development of professional skills in financial services and customer relations
Educational Opportunities: Access to training programmes and potentially further education in finance or related fields
Diverse Career Paths: Exposure to various departments, leading to a broad range of career paths within BDCU
Leadership Potential: Long-term potential to grow into supervisory or management positions
Industry Network: Building connections within the financial services sector for future opportunities
Personal and Professional Growth: Gaining valuable experience and knowledge for personal financial understanding and career development
Employer Description:Bradford District Credit Union (BDCU) is a progressive non-profit ethical community bank owned by its members. With 10,000 members, we take pride in our 30 years of dedicated service. As a rapidly growing organisation, we serve as a community development hub by leading on innovate projects and events, collaborating with various partners to offer community and commercial projects aimed at fostering a savings culture.
At BDCU, we provide a "Faith Friendly" alternative to high street banks, predatory lenders, and costly money lenders. Our primary focus is to encourage savings through a range of accounts, including savings accounts and junior savings accounts. Additionally, we offer loans to our members and individuals in need of financial support. We extend our services to companies as well, providing savings and loan options to their staff, promoting safe and responsible financial practices.Working Hours :Monday - Thursday, 8.30am - 4.30pm and Friday, 8.30am - 4.00pmSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Team working,Financial Awareness,Time Management....Read more...
Main duties the apprentice will learn:
Deliver a high-quality service to all visitors at the Student Living Hub
Respond promptly and effectively to customer enquiries across all channels (in-person, email, telephone, and social media) concerning a full range of accommodation issues
Advise students on appropriate housing options, including University, Partner, and private sector accommodation
Provide updates to the wider team on Key Performance Indicators (KPIs) and trends related to customer enquiries
Manage the accommodation transfer process and requests for early release from accommodation
Handle complaints confidently and efficiently, escalating issues to the relevant manager when necessary
Update the student record database, StarRez, ensuring records are current and all correspondence is logged accurately and professionally
Monitor knowledge bases and University websites to ensure their relevance, accuracy, and support a quality user journey
Ensure clear communication and effective information sharing with other Student Living departments and across the University
Maintain up-to-date knowledge of private accommodation options across Birmingham (training will be provided)
Generate references for students moving into the private sector
Adhere to General Data Protection Regulations (GDPR), IT, Health and Safety, and financial policies, and other relevant legislation at all times, handling sensitive and confidential information professionally
Undertake any other duties commensurate with the grade of the post as required
You will be expected to engage fully with the University of Birmingham apprenticeship scheme, attending mandatory group days and contributing to the successful promotion of the scheme by representing your department in a positive manner
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
Training Outcome:On completion of this apprenticeship, you may be able to progress into one of the following roles:
Customer Service Advisor
Administrator
Team Leader
Employer Description:A world top 100 university and part of the prestigious Russell Group, the University of Birmingham makes important things happen. Delivering groundbreaking research and excellent research led teaching.
People are at the heart of what we are and do.
The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.
We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.
We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.
Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.
The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum, and botanical gardens.Working Hours :Hours of work will be flexible and as required to meet the demands of a business that can have a changeable pattern across the year, including evening and weekend work as required.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
About the Company
Our client is a well-established and experienced construction subcontractor with over 20 years of delivering quality services across commercial projects throughout the UK. They are a down-to-earth, close-knit team who value trust, professionalism, and a grown-up, supportive work culture.As they expand due to increasing work orders, they are looking to hire a Construction Administrator / Assistant Estimator to support their team and contribute to the next stage of their growth.
Key Responsibilities
Support the Quantity Surveyor and Estimator with daily tasks.
Assist in preparing contracts, bills of quantities, and pricing documents.
Contribute to the preparation and submission of tenders.
Conduct general administrative duties and data entry.
Handle inbound and outbound phone communications with clients.
Help maintain and build strong client relationships.
Requirements
Previous experience in a construction-related role or a genuine interest in construction with a desire to learn and progress.
Strong numerical and literacy skills.
Proficiency in Microsoft Excel, Word, Adobe, and DocuSign.
Excellent written communication, editing, and proofreading skills.
Understanding of the quoting and tendering process within the construction industry.
Confident phone manner with the ability to represent the company professionally.
High attention to detail and accuracy.
Analytical and curious mindset.
What We’re Looking For
A motivated individual who wants to grow in the construction industry.
Someone who thrives in a collaborative and supportive team environment.
Ideal for a candidate with a couple of years’ experience looking to build on their skills in estimating, tendering, and project support.
To Apply: Please submit your CV and a brief cover letter outlining your interest and relevant experience.
Aqumen Business Solutions is acting as an Employment Agency in relation to this vacancy.
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