Account Manager Jobs Found 129 Jobs, Page 6 of 6 Pages Sort by:
3rd Line Helpdesk Engineer
Run our helpdesk. Own the relationships. Build something that lasts.Impact It Global Ltd | Home-based (UK, South East preferred) with occasional London travelSalary: £38,000 – £45,000 per annum (progression tied to performance milestones) Type: Full-time, permanent (PAYE) Holiday: 30 days + your birthday off Hours: 8:30 – 18:00, Monday to FridayYou’ll own the helpdesk. Not just work on it.We’re a London-based technology consultancy that serves regulated firms and growing businesses. Our clients trust us to keep their technology running, their data protected, and their teams productive. That trust is built on one thing: the quality of the people who pick up the phone when something goes wrong.We’re looking for a 3rd Line Helpdesk Engineer who wants to own a function, not just fill a seat. You’ll be the primary point of contact for approximately 35 clients and 300 endpoints. You’ll self-dispatch from an AI-triaged queue, manage your own diary, communicate directly with clients, and resolve tickets from L1 through L3. No one will be standing over your shoulder telling you what to do next. But you will have a clear structure, defined KPIs, and a Service Delivery Manager who provides support and overflow when you need it.This isn’t a chaotic startup where the goalposts move every week. It’s a structured environment where quality, reliability, and clear communication are what matter most.What you’ll actually be doingYou’ll run the helpdesk day-to-day. Tickets arrive in the queue already triaged and routed by our AI bot, but the human ownership of the queue (what to work on, when, and in what order) sits with you. That means scheduling your own workload in ConnectWise, resolving tickets (approximately 20 per day, mostly at L2 level), and keeping clients informed throughout. When a user can’t print, when a mailbox is full, when a server needs attention, you’re the person who fixes it and closes the loop.Beyond ticket resolution, you’ll build and maintain SOPs and technical documentation so that the knowledge doesn’t live only in your head. You’ll communicate directly with clients, setting expectations and providing updates without being asked. And you’ll work alongside our Account Manager and Service Delivery Manager to make sure clients feel looked after at every touchpoint.If you’re someone who takes pride in doing things properly, documenting as you go, and leaving systems better than you found them, you’ll fit here.What we need from youNon-negotiables:You’ll need to be comfortable working across the following from day one:Microsoft 365 administration including Azure/Entra ID, Exchange Online, SharePoint, Teams, Intune, Conditional Access, and Microsoft Defender. Windows Server and Hyper-V virtualisation, plus NAS solutions (Synology and similar). Networking fundamentals: firewalls, VPNs, switches, DNS records, and DHCP. Backup, archiving, and disaster recovery tooling, including Barracuda services (Archiving, Email Gateway Defense, Cloud to Cloud backups). Working knowledge across Apple, Google, and Linux environments.You’ll also need experience with ConnectWise (or comparable PSA), RMM tooling (e.g. NinjaRMM, ScreenConnect), and documentation platforms.Beyond the technical, we need someone who communicates clearly and promptly, in writing as well as verbally. Strong email and ticket-update communication is just as important as being able to talk to a client on the phone. If you’re the kind of person who updates the ticket before anyone has to chase you, and who calls the client back when you said you would, we’ll get along well.Experience:3+ years working at L3 level within a Managed IT Service Provider. You should have handled your own ticket queue before and be comfortable self-managing your workload without supervision.What we’re not looking forWe should be upfront about this: if you prefer to wait for tickets to be assigned to you, if you find documentation tedious, or if client communication feels like a chore rather than a core part of the job, this isn’t the right role. We’ve learned the hard way what happens when someone technically capable doesn’t communicate well or manage their own time. We’d rather find the right person than rush to fill the seat.What’s in it for you£38,000 – £45,000 depending on experience, with salary progression tied to performance milestones at 6 and 12 months.30 days holiday + your birthday off. That’s well above statutory, and we mean it.Home-based with all necessary equipment provided. We expect 1-3 trips to London per month for client site visits and device setups, with travel expenses reimbursed. We’re open to candidates anywhere in the UK, but the South East works best for same-day device shipping logistics.A clear career path. As our client base grows, this role is expected to evolve into a Helpdesk Lead position with team management responsibilities. We’re building something, and the right person will grow with us.A structured, supportive environment. You’ll report to our Service Delivery Manager, who is technical, experienced, and available. You won’t be left to figure things out alone, but you will be trusted to run your function.Quarterly performance reviews so you always know where you stand and what good looks like.About Impact ItWe’ve been supporting regulated firms and growing businesses across London since 2014. We’re not a faceless MSP churning through break-fix tickets. We’re a consultancy that partners with our clients to turn technology from a cost into a strategic asset. Our team is small, close-knit, and values doing things properly over doing things quickly. We believe great IT support is built on clear communication, thorough documentation, and people who care about getting it right.If that resonates with you, we’d like to hear from you.How to applyApply with your CV. No cover letter required, but if you want to tell us briefly why this role appeals to you, we’ll read it.We’re hiring one engineer for this role and we’re moving promptly. We respect your time: our process is structured but not drawn out, and we’ll keep you informed at every stage. ....Read more...
Accounts Apprentice Level 3
Dealing with Purchase ledger and sales ledger– Entering Invoices, Matching, Coding, etc. Assisting initially with the wages and payroll, but quickly leading to covering all the wages and payroll functions. General office duties such as Filing, scanning, dealing with the post, taking phone calls and general enquiries. General ad hoc duties in the accounts department. Creating spreadsheets, generating reports, reconciliations, and general accounting tasks. Previous credit control experience would be preferred. Apprenticeship Requirements As part of your role, you will complete a structured Apprenticeship Programme designed to support your development. You will be expected to: Attend all training sessions, inductions, and reviews, demonstrating punctuality and commitment Complete coursework and assignments within agreed deadlines Build and maintain a portfolio of evidence throughout the programme Actively engage with your tutor, assessor, and line manager to maximise learning and development Training:The broad purpose of the occupation is to support internal and external customers in the administration of their financial and accounting activities. They may work as an assistant accountant in a practice or alternatively within the finance function of an organisation. An assistant accountant helps in the operation of day-to-day financial activities. These may include data entry to month end management accounts and year-end financial statements. In addition, the assistant accountant may find themselves involved in regulatory financial requirements. These may include the completion of VAT returns or assisting in the preparation of tax computations. In their daily work, an employee in this occupation interacts with a wide range of internal and external stakeholders to deliver accurate and timely accounts services. This will include their line manager and team members, together with the workers and the clients of the organisation they are managing accounts for. They may liaise with software departments, or houses, where the accounts system is hosted externally. An assistant accountant will be responsible for managing their own caseload and time whilst reporting to a more senior accountant. You will demonstrate the following duties: Duty 1 Assist with monthly and year-end reporting of financial and accounts information. This will include the timely collation of data from a range of sources, such as different functions within one organisation, or a range of external clients if operating in a practice. This includes both foreseeable finance and accounting data requirements and unexpected requirements. Duty 2 Maintain financial and accounting records including the timely collation of data from a range of sources. For example, different functions within one organisation, or a range of external clients if operating in practice. This includes both foreseeable requirements and unexpected requests, often to tight timescales. Duty 3 Safeguard against suspicious activities, for example, anti-money laundering. Duty 4 Assist with the compilation of accounting and financial records, for example, to inform direct and indirect tax returns under supervision, audit documentation or control account reconciliations. Duty 5 Deliver financial and accounting information and data to stakeholders to ensure that key messages are communicated. Duty 6 Assist in the maintenance and use of digital systems by using software applications and packages to support the delivery of accurate and timely financial and accounting information. Duty 7 Use digital systems safely to ensure that the cyber security of the organisation is not compromised, and data handling legislative requirements are met. Duty 8 Undertake Continuous Professional Development by keeping up to date with relevant statutory obligations and procedural best practice. Duty 9 Collaborate with people both internally and/or externally at appropriate levels with a view to deliver a service that meets customer’s needs with a commitment to professional and ethical standards, for example, professional code of conduct and duty of confidentiality as appropriate.Training Outcome:There is a strong possibility that you will gain a permanent position following successful employment, as well as achievement of the full apprenticeship qualification. There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications.Employer Description:Collett & Sons Ltd is a successful family-owned Company. It has developed into a multimodal operator set within 4 divisions to reflect the diverse nature of the business and the clients it serves. The 4 integrated divisions allow a ‘One Stop Shop’ service: Transport - Undertaking General transport, Freight Forwarding and WarehousingHeavy Lift & Projects - Heavy transport, Lifting & Project managementMarine - Vessel Chartering operations, Port and Ships Agency serviceConsulting - Undertaking Route surveying, site access studies & reporting The Company specialise in the Oil & Gas, Power Generation, Heavy Engineering, Renewables and Civil & Infrastructure markets, transporting and moving difficult loads in the UK & Worldwide. Operating from the 5-acre Head Office site in Halifax, the company has an additional 10-acre site in Goole, and a 3-acre site in Grangemouth.Working Hours :Monday to Friday 09.00hrs to 17.00hrs. Overtime and weekend working is occasionally required by the demands of the business.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Excellent Timekeeping,Excellent Punctuality,Achieved AAT L2,Experience in Finance ....Read more...
Advertising and Media Apprentice
What you’ll be doing: Using research tools such as TGI, Touchpoints and Nielsen competitive you’ll learn how to uncover media, market and audience information, creating insights that will contribute to designing and developing client communication strategies Working with our media planners, you’ll learn to write great briefs for our external media partners and internal specialist teams to produce best-in-class media proposals that innovatively deliver our client strategies You’ll learn about in-campaign optimisation and post-campaign analysis, contributing research to support the planning process from briefing all the way through to campaign evaluation Work with our Operations Team to ensure our media campaigns are executed in the way they were designed - this includes providing great customer service to our clients, confirming orders and working with our Finance team to resolve any billing queries and Inputting bookings into our CRM system with 100% accuracy, ensuring zero financial variances/queries Being the primary point of contact for basic advertising schedule amends/applied optimisation as we are constantly making improvements for our clients Running daily reports of live advertising campaigns contributing to ad-hoc, mid or post advertising campaign analysis reports This will involve adhering to rigorous processes with the greatest attention to detail which will result in assisting the delivery team in schedule creation, processing and improvement Being proficient with key campaign management and reporting tools across TV, online media, print etc. You will form good relationships with Media Owners/Suppliers Create campaigns in a variety of online media disciplines like programmatic display, affiliate, online video, paid search and paid social Stay on top of latest industry news and trends so we can deliver market leading, innovative plans Establish strong working knowledge of online tools such as: Partnerise (Affiliate), Google Analytics, Google Ads, Facebook, SimilarWeb, AdDynamix, Concept (CRM), etc. Training:Advertising & Media Executive Level 3 Standard. An advertising and media executive will help with the day-to-day progress of the whole advertising process, from receiving the brief from the marketing team, including objectives, budget and timescales, through to the measurement of how effective the advertisement has been. In their daily work, they will interact with many other people, processes and systems. (For example, the client, 3rd party suppliers, the broad team at the agency.) They help campaigns move forward, coping with inevitable setbacks and changes in direction (some at the last minute), whilst showing collaboration and maintaining relationships with all. Usually, they report to an Account or Media Manager. They usually specialise in one of two parts of the advertising process: the first is the process of producing the advertisement (creative); the second is the process of distributing the advertisement (media). Apprentices must therefore complete the core apprenticeship and one of these options. Training Sessions Overview: Seminar 1: Preparing for your apprenticeship Seminar 2: Preparing for your employer Seminar 3: Introduction to advertising Seminar 4: The foundation of advertising Seminar 5: Understanding commercial Seminar 6: Advertising campaigns Seminar 7: Advertising and Media standards & legislation Seminar 8: Principles of Project Management Seminar 9: Supply Chain Management Seminar 10: Principles of third party Seminar 11: The briefing and approval processes Seminar 12: The media buying process - TV Seminar 13: The media buying process - Out of home, Radio and Print. Seminar 14: Negotiation techniques Seminar 15: Data and media metrics Seminar 16: Data and media metrics - Practical Excel session Seminar 17: Media planning Seminar 18: Distribution of Creative through the appropriate channels Seminar 19: Evaluating campaign performance For a full overview of the Advertising & Media Executive standard please click on the following link: https://www.instituteforapprenticeships.org/apprenticeship-standards/advertising-and-media-executive-v1-0Training Outcome:Potential of a full-time position is available for the right candidate upon successful completion of the apprenticeship.Employer Description:We are looking for Advertising & Media Apprentices to join us here at What’s Possible Group: the only harmonious marketing group for dynamic growth brands.The next generation of advertising and media professionals is incredibly important to our growth, not just as a business, but for our entire industry.Working Hours :Monday to Friday - 9:00am - 5:30pm. We work a 9-day fortnight, meaning staff have every other Friday off!Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Analytical skills,Logical,Team working,Creative,Initiative ....Read more...
Business Development Manager
Ahead Partnership Business Development Manager - Job Description About us Since 2004, Ahead Partnership has partnered with leading employers across the UK to ensure young people can fulfil their potential, regardless of background. We create bespoke careers and skills programmes with employers that help young people to find a successful future in key sectors of the economy. We are passionate about the role that employers have in nurturing future talent. Our work focuses on improving social mobility, removing barriers and supporting greater diversity and inclusivity within the future workplace. We lead the way in developing professional, tailored programmes of careers and skills engagement with employers that open up opportunities to young people. Our programmes not only support young people by developing their understanding of careers and building confidence and skills, they also help employers to tackle skills shortages by strengthening the talent pipeline - a win/win outcome for everyone involved. We are a values-led consultancy without shareholders or investors and reinvest all our surpluses in furthering our mission and maximising our social impact. About our team We are a team in every sense and because we all pull together, our working environment is very supportive. Our culture is non-hierarchical and each member of our committed team is individually empowered to be an agent of positive change. The nature of our work is always changing, and we all thrive on this. There's never a dull day at Ahead Partnership and every member of our team is responsive and flexible, eager to develop new skills, experience and ideas. Ahead Partnership Values and Culture We have built a team of committed and passionate individuals who live our values and culture: Change: We inspire change and embrace challenges in the way we develop and deliver our ideas. We learn from experience and foster an environment where new ideas are celebrated and encouraged. Passion: We are passionate and positive about all our work. We take pride in what we do, responsibility for what we achieve and are always proactive in our approach. Individuality: We recognise individual strengths and support everyone we work with. We celebrate differences and show kindness in all situations. Partnership: We succeed as one team. We are collaborative and respectful to create a culture of trust, where sharing and learning is easy and people can thrive About the job role The challenges we address are often too big for any one organisation. We build partnerships with purpose that deliver lasting impact. This role will be key to growing our impact with new partners and ultimately the impact we have on young people and the employers we work with. The Business Development Manager will work closely with our broader growth and marketing teams to create new partnerships with like-minded organisations who are ambitious in their efforts to drive the social of young people. Reporting to the Commercial Director, this role is an exciting opportunity to join a dynamic and fast-paced team. Our ideal candidate will have experience in a B2B context, be proactive and commercially minded. Importantly, they will champion our vision of a society where a young person's potential isn't limited by their background. The key responsibilities of the role will include: Business Development Supporting the wider growth plans of the business through identifying and developing growth opportunities and winning new work. Lead generation and qualification, scoping and converting new opportunities that arise from marketing campaigns, networking, events, tenders and partners. Identify emerging market opportunities across the private and public sector. Track trends and developments around social value to shape our propositions. Maintain accurate and up-to-date CRM records. We use Dynamics and HubSpot. Proposal and Bid Management Lead the creation of high-quality proposals. Co-ordinate the wider team to develop accurate scoping and pricing. Understand client challenges and translate them into bespoke solutions that develop strong and long-term partnerships. Identify, sign up to and manage opportunity identification through appropriate tender portals. Set up and maintain a bid/proposals filing system. Set up and lead the proposal debrief process with both successful and unsuccessful bids and proposals, ensuring learnings and trends are identified, communicated and acted upon going forwards. Marketing and Reputation Support Collaborate closely with Marketing in the identification and conversion of leads generated from marketing campaigns. Work with the marketing team to create case studies and thought leadership content. Attend and represent the organisation at events and conferences, providing regular feedback to the wider team. General Competitor benchmarking - contribute to the growth, marketing, creative and delivery teams' knowledge of competitors and help with the competitive differentiation of our offer on a client-by-client basis. Champion and advocate for a holistic approach to the assessment and consideration of macro-economic factors and market forces analysis. Work alongside growth and delivery teams to better understand targets, how to defend and build client programmes and better understand client relationship dynamics. Undertake any other duties as requested and commensurate with the post. Housekeeping Working hours - a standard full-time week is 37.5 hours. The role is based in Leeds, however, there could be travel across the UK. This could include overnight stays as required (with reasonable notice provided). Unsociable hours may be required. There is a requirement to be in the office a minimum of 2-3 days per week. Beyond this, flexible working and other arrangements are happily considered. As we work with young people, all staff are required to undertake a Criminal Record Bureau/DBS check upon joining, and the checks are repeated throughout your employment. Skills, Experience and Attributes Essential Proven experience (around 2-3 years) in business development or account management. Excellent relationship building and stakeholder engagement skills. Strong written communication with an ability to produce compelling proposals and pitches. Commercially astute, with experience negotiating deals. Able to work independently, prioritise workload and drive results. Able to think outside the box, develop ideas and create clarity from ambiguity. Confident presenting to senior leaders and external audiences. Desirable Experience in a consultancy or client facing organisation. Experience in B2B Business development. Familiarity with CRM platforms (e.g. MS CRM Dynamics and HubSpot). Experience supporting marketing or thought leadership activities. Strong understanding of social value/ESG. If you are interested in this role but don't meet every requirement, don't let that put you off. We're interested in potential, attitude and willingness to learn just as much as experience. Our vision is a society where a young person's potential isn't limited by their background. That means we recognise the importance of our team reflecting the communities we serve, so we welcome and encourage candidates from all backgrounds for this role. Application Proces ....Read more...