Tenancy and Estate Management Officer Charnwood, Leicestershire Temporary Full TimeWe are seeking a dedicated and skilled Tenancy and Estate Management Officer to join a team in Charnwood on a full-time temporary ongoing basis. The Tenancy and Estate Management Officer will play a vital role in ensuring the delivery of high-quality tenancy and estate management services to our customers while upholding the vision and business objectives of the company. Requirements
Previous experience in a similar role within Social Housing / property/ tenancy sustainment
In-depth knowledge of relevant legislation and current issues within the housing sector, including the impact of homelessness
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
Strong organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Good working knowledge of statistical analysis, and understanding of financial issues
Knowledge of the Welfare Benefit system
Role Expectations
Ensure that customers remain at the heart of all services, delivering an excellent and responsive service to tenants and stakeholders alike
Work collaboratively within the Landlord Services Team, supporting colleagues, fostering mutual respect, and contributing to a well-motivated and empowered team environment
Actively engage with customers and stakeholders, promoting customer involvement and conducting estate walkabouts to address community needs and aspirations
Take ownership of the tenancy and estate management for designated housing areas, managing tenancies, ensuring compliance with conditions, and undertaking necessary actions regarding breaches of tenancy
Participate in reviews of tenancy and estate management strategies, policies, and procedures, contributing to the development and implementation of team objectives
Ensure compliance with legal, statutory, and organizational provisions governing service delivery, including maintaining accurate housing information and managing information securely
Develop working relationships with colleagues, as well as key partners
Liaise with external partners, including local authorities and support agencies, and ensure effective service is delivered
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Support Worker / Assistant Technology Officer - Doncaster£25 per hourFull timeRole Description
Ensuring residents have access to the Home Alarm Service.Enabling our most vulnerable client group to remain at home through using various assistive technology equipment, which is installed, maintained and responded to by Assistive Technology Officers.
Duties and Responsibilities
To work flexibly on a rota basis to meet the operational demands of the service to ensure that the service can operate 24hrs a day 7 days a week including bank holidays.To follow safeguarding, moving and handling, health and safety and customer care principles and procedures at all times.Use of various IT systems to support the installation, maintenance of equipment and responding to the alarm activationsFollowing telecare alarm activations, to provide an emergency response in the customers home in order to establish the status of the customer and act accordingly to findings.To work independently to install, test, maintain and disconnect assistive technology equipment within customer homes and designated properties.To liaise with emergency services when appropriate
To find out more information please contact Abbie at abbiek@4recruitmentservices.comRecruitment is done in line with safe recruitment practices. We are an equal opportunity agency.....Read more...
SEND Support Officer
About the Role
Camden Council are seeking a highly motivated and organised SEND Support Officer to join their team.
Role
Undertake a range of administrative duties to support teams and ensure a high quality, customer-focused and value for money administrative service
To be able to keep accurate records of work and manage data and recording systems, including cross-referencing EXCEL spreadsheets to ensure information is recorded in such a way that the local authority can comply with and report on statutory responsibilities
To be able to manage relationships with client groups to be able to gather relevant information
To maintain accurate and administrative systems including electronic and manual information management systems
To process annual reviews for children and young people
To visit schools and maintain contact with families
Carrying out the statutory assessment processes
Job Requirements
Experience in administrative support roles
Experience within SEN
Experience in processing Annual reviews for children and young people
Experience in carrying out the statutory assessment process
How to Apply
If you are interested in this exciting opportunity, please submit your CV
....Read more...
RESIDENT LIAISON OFFICER - LUXURY PROPERTIES
LONDON
UPTO £40,000 + BONUS + EXCELLENT CULTURE
Get Recruited are recruiting on behalf of a leading high end company within the real estate industry. Our client work on small and large projects, providing impeccable service and are well known for their excellent customer support. You will work within the Customer Experience team and assist with pre completion inspections, customer communications, completions, handovers, home demonstrations and deal with snag and defect management.
This is a great role for someone who has worked within a Customer Care, Customer Success Executive, Senior Customer Executive, Property Sales Consultant, Property Professional, New Homes Sales Consultant, New Build Residential Consultant
THE ROLE:
Managing the process of apartment completions
Working closely with purchasers or other agents providing the best level of customer experience
Act as the main point of contact for potential buyers, providing information about new homes, prices and availability
Build and maintain relationships with potential buyers, providing excellent customer service throughout the process
Conduct property viewings highlighting the features and benefits of each property
In charge of purchaser snagging and defects
Liaising with contractors on snags and defects, ensuring that service level agreements are met
THE PERSON:
Must have New Build Residential experience
Must have experience within a similar role handing snags and defects
Excellent communication skills, both written and verbal
Self-motivated and results-oriented
Ability to work independently and as part of a team
Get Recruited is acting as an Employment Agency in relation to this vacancy.....Read more...
Adult Social Care Access Officer
London Borough of Newham are currently seeking an experienced Adult Social Care Access Officer to join their team. The company provides a comprehensive telephony and electronic front door, single point of contact for all adult social care. They are committed to delivering a seamless local front door service delivery into practice and the successful candidate will work as part of a wider team with the aim to resolve the adults social care enquiry as first point of contact with Adult Social Care.
Job Description
The Adult Social Care Access Officer will be responsible for taking ownership and responsibility for a wide variety of enquiries received from the public, both over the phone and electronically. This is a challenging but rewarding role where you will make a real difference to the customers. You will have exceptional listening and problem-solving skills in order to resolve queries received at first point of contact. You will deliver excellent customer care standards, maintain a high quality and professional service. No two days are the same, so you must enjoy working in a varied and busy environment whilst maintaining a high quality and professional service.
Requirements
Experience in a health or social care setting and have good time management skills and be able to work in a pressurised environment.
Excellent interpersonal and communication skills, be competent with basic IT skills. Be reliable and able to work under pressure.
A positive, calming and confident approach to our service users, carers and professional colleagues, and team working will also be required.
Ability to type and listen at the same time, while remaining calm.
Ability to quickly evaluate situations, identify risk, and initiate appropriate actions. You will also be required to organise tasks and workloads independently to meet timescales, demonstrate accountability and seek appropriate management oversight as required.
Ability to communicate effectively via the telephone, along with the ability to input information into our customers data system and have experience of updating and retrieving data from IT systems, including proficiency with Microsoft Office including databases.
Knowledge of the Care Act 2014; and principles relating to Prevention, Resilience and Enabling.
A positive, calming and confident approach when providing information and guidance to customers.
Experience working with Adult Social Care.
How to Apply
If you are interested in the position and hold the relevant experience required then please send your CV to Ashley.Brown@servicecare.org.uk or call 01772 208 964 to discuss further. ....Read more...
Job Title: Admin Business Support
Location: PR1 8RL
Contract Type: Temporary until December 2024
Salary: £14.66 Umbrella p/h
The role:
We are seeking a dynamic and motivated Admin Business Support Officer to join our Highways Department. You will become an integral part of our dedicated team, supporting the District Lead team and contributing to the efficient functioning of our department.
Key Responsibilities:
Provide general administrative support across two teams.
Assist the District Lead Team in managing casework.
Aid the Complaints Officer in addressing Complaints by following formal complaints processes.
Accurately record requests and information received via email and phone.
Conduct data processing tasks.
Set up new cases and project demands.
Support meetings by arranging dates, room bookings, preparing agendas, and taking notes.
Respond to and resolve inquiries generated by the Services.
Requirements:
Passionate about delivering exceptional customer service and experience.
Ideally possess experience in an administrative setting with proficient IT skills.
Excellent communication skills to effectively liaise with team members and stakeholders.
Flexibility and strong organisational abilities.
If you are interested in the position and wants to hear more information regarding the role please give me a call on 01772208966 or alternatively email Arran at arran.fitchie@servicecare.org.uk....Read more...
Barnsley – Technical Support officer Location - Westgate Plaza building (S70 2DR) or Barnsley Town Hall (Hybrid)On going contract - £12.59PH – 37 Hours Technical Support Officer which provides technical and business support service to the Corporate Health, Safety and Emergency Resilience Service. This is a small team of five people that may grow to eight during 2024 as appropriately qualified people are being recruited to in both the health and safety service and the emergency resilience service. This Technical Support Officer roles is to cover a maternity leave. The post holder will provide technical and business support primarily to support the Health and Safety Advisors and the Occupational Health and Wellbeing Manager but also, as needed, to support the Emergency Resilience service.The Job Profile provides full details but the following provide examples of some of the areas of work. Full induction, training and support will be provided in delivering these services using council systems but the individual will need to good IT, customer service, organisational and time management skills as no two days will be the same in this role:: • Support with arranging health and safety training courses such as room bookings, dealing with booking queries, arranging printing, ordering course books and, post training courses, marking test papers and assignments (to a template) and recharging the cost to the service/school. • Recording accidents and incidents onto correct databases. Completing online forms to report some accidents / incidents to the Health and Safety Executive. Undertaking analysis and providing data on numbers and types of incidents • Supporting managers, including those based in schools, to source risk assessments using the council’s external supplier when these include chemicals or other substances • Deal with requests for counselling and refer onto external supplier, keeping records and recharging costs to the employee’s manager • Support with the provision of the occupational service. Acting as a point of contact for queries relating to the service or use of the portal eg setting up new users, analysing data and raise orders, deal with invoices and recharges. • Support the health surveillance programme working with the occupational health supplier and internal managers to refer employees and to book sessions/appointments • Acting as first point of contact for service queries including monitoring the service specific inboxes and answering phone calls from managers and employees responding where possible (after training) or forwarding to relevant colleague. Most contact is via email or Teams but some contact is via phone. • Attend meetings, take notes / minutes including action points, have them approved and then distribute these. Follow up on any action points so these are progressed in a timely manner • Deal with raising orders, approve invoices and recharge costs to internal and external servicesWillingness and commitment to undertake Institution of Occupational Safety and Health (IOSH) accredited Level 3 qualification in health and safety. To find out more information please contact Deanna at Deannac@4recruimentservices.com Recruitment is done in line with safe recruitment practices. We are an equal opportunity....Read more...
Accounts Payable Officer - Southampton Contract - Full Time - 5 Days per week - 37 hours Duties/Responsibilities
Process invoices in DB CaptureCheck and resolve invoice on holds in DB CaptureLiaise with Creditor team reference issues with suppliers between DB and Business World Total Capture:Process invoices in Total Invoice ReturnsProcess invoices that have been requested to be returned by creditors team Processing (Allocations)Rota task, to clear processing (invoices that do not 3 way match when captured but need manual intervention) Other Items: Any related items that the supervisors request help with, directly relating to a permanent Accounts Payable Officer role tasks.Person Specification Criteria Essential DesirableExcellent understanding and use of spreadsheets -Previous Finance Experience and understanding Good organisation skills - Ability to follow a process and ask questions where unsure Core BehavioursTakes personal accountability and holds others to account.Takes responsibility for own development.Listens to and respects the opinions of others.Asks for, reflects upon and acts on feedbackWorks collaboratively with others to deliver the best outcomes.Actively seeks opportunities for improvement in organisational processes and activityBuilds understanding and commitment to transformational change.Sets standards for customer service.Builds relationships of trust and alliances with customers groups.
To find out more information please contact Jake at jakem@4recruitmentservices.comRecruitment is done in line with safe recruitment practices. We are an equal opportunity agency....Read more...
ASB Officer Sittingbourne, Kent Temporary Full Time – Hybrid/Remote We are searching for a prospective Anti-Social Behaviour Officer to join a team based in Sittingbourne on a full time, temporary basis with an initial contract of 3 months. The ASB Officer will provide a high quality, proactive, responsive, and prompt ASB management service to residents to effectively tackle all forms of hate crime, neighbour nuisance and anti-social behaviour using a broad range of interventions, including the legal framework. This role offers remote working with 1-2 days a week in office or conducting visits where necessary. Requirements The ideal candidate will have the following skills and experience:
Previous experience in a role involving ASB Management, with high level cases of ASB
Knowledge of housing, civil, and criminal law, including the Anti-social Behaviour, Crime, and Policing Act 2014
Ability to take responsibility for own safety and create a safe working environment
Empathetic and respectful towards residents/customers, value diversity
Able to understand and gather relevant information to process legal action and ensure a successful conclusion.
Experience of presenting cases at Court to support the ASB process.
Experience of achieving positive results in dealing with ASB and tenancy services.
Experience working with CRM and/or React are desirable
Role Expectations
Effectively manage and deal with a delegated case load of anti-social behaviour, hate crime and domestic violence cases
The role involves investigating complaints, maintaining appropriate records, and overall providing excellent customer service in all areas
Provide proactive support to the Neighbourhood Housing team to identify and investigate instances of anti-social behaviour, promptly assessing whether preventative intervention or legal action is required
Actively participate with external agencies to identify where preventative intervention is required, ensuring a prompt and joined up approach in tackling anti-social behaviour and tenancy enforcement
Where legal action is required, progress cases in accordance with legislation. This includes making decisions on the appropriate level of action to be taken, such as possession proceedings and injunctions, gathering evidence, preparing cases for Court, obtaining witness statements, attending Court and supporting witnesses
Take and draft witness statements in preparation for legal action, arranging support and protection (if required) for witnesses
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Tenancy Management and Resettlement Officer, Lewisham 35 Hours Per Week -hybrid working model, requiring the officer to be present in the office a minimum of 2 days a week Temp - 10 month contractWe are seeking a dedicated Tenancy Management and Resettlement Officer. This role is primarily based at Laurence House, SE6, with occasional travel outside the borough for property visits and other duties. The successful candidate will play a vital role in providing support to sustain tenancies in the private rented sector, ensuring safe and secure housing for our customers while meeting both local and corporate objectives. Key Responsibilities:
Work within the private sector to increase the supply of good quality accommodation for households in housing need.
Conduct property inspections to assess suitability for households in need.
Assess prospective customers' suitability for private rented accommodation, including reviewing housing history and financial situations.
Provide expert advice and guidance to prospective customers during viewings.
Ensure all procured accommodation meets required standards and regulations.
Act as a mediator between landlords and tenants to resolve issues and sustain tenancies.
Facilitate tenancy sign-ups and provide settlement support to customers.
Maintain up-to-date knowledge of local and national housing policies and legislation.
Maintain accurate records of properties, landlords, and relevant information.
Requirements
Excellent understanding of the private rented sector and housing contracts.
Knowledge of welfare reform and its implications on the private rented sector.
Understanding of housing and homelessness issues.
Familiarity with private sector housing law and health and safety regulations.
Knowledge of services provided by the Council for households in housing needs
Experience working with landlords, letting agents, and accommodation suppliers.
Previous work with homeless or housing-in-need populations.
Demonstrated ability to provide excellent customer care.
Prior experience in achieving performance targets.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk....Read more...
Job Title: Complaints Officer
Work Pattern: 36 Hours a week
Contract: April 2024
Location: Westminster
Days: Mon – Fri
Salary: £20.03 umbrella p/h
Our client is looking for a Complaints Officer to join their team in Westminster. You will be responsible for contributing to the delivery of complaints resolutions and resolving enquiries efficiently and effectively.
Job Role –
Draft, review, amend, and dispatch responses to customer, member, and stakeholder feedback, ensuring accuracy and professionalism in all communications.
Receive and handle feedback, complaints, requests, and/or inquiries from members of the public, members, and stakeholders through various channels.
Liaise with contractors, customers, stakeholders, and colleagues to investigate, resolve, and respond to feedback, requests, complaints, and/or inquiries in a timely manner.
Handle complainants, colleagues, and stakeholders sensitively and in accordance with organisational confidentiality and data protection policies.
Develop and maintain effective professional relationships with partners to facilitate efficient resolution of feedback and complaints.
Manage the organisation's Freedom of Information, Data Protection, and Information Management processes.
Escalate serious or urgent feedback, requests, complaints, and/or inquiries to the attention of the Complaints Team Manager or Complaints and Service Improvement Manager.
Recommend resolutions to complaints, feedback requests, and/or inquiries and monitor their implementation to ensure timeliness and quality.
Collate and track performance metrics on both complaints and member inquiries, including key performance indicators (KPIs) and satisfaction delivery.
Ideal Candidate:
Experience resolving complex complaints.
Microsoft Proficient
Ability to organise and prioritise own workload.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208 966 or send an email to arran.fitchie@servicecare.org.uk....Read more...
Housing Choices Case Officer – North West Leicestershire£17.96 per hourContract – Full TimeDuties/Responsibilities:
To always see the service through the eyes of the customer and make suggestions for improvement where appropriateTo carry out duties efficiently and effectivelyTo constantly challenge own performance and make improvementsTo help build pride, passion and reputation for the organisationTo participate in the organisation’s appraisal scheme and to undertake any necessary training and development as identified for the job roleTo ensure high standards of health and safety practice are maintained in accordance with the organisations policy, including the health and safety and welfare at work of themselves and colleagues.To promote the organisation's Equality and Diversity Policy to ensure service provision and employment practices are non-discriminatory.To undertake any other reasonable tasks appropriate to the grading of the post and as required by the line managerTo assist in the event of a civil emergency in any way as instructed
To find out more information please contact Abbie @ abbiek@4recruritmentservices.comRecruitment is done in line with safe recruitment practices. We are an equal opportunity agency.....Read more...
Housing Options Officer Chagossian Response Team Temp, (3-6 Month Contract) Full Time – 37 Hours per Week Hybrid and Office Based - Office twice a weekAn exciting opportunity awaits for an experienced Housing Options Officer to join the Chagossian Response Team on a short-term contract basis. We are seeking individuals passionate about delivering quality customer-centered services in response to an emerging area of demand. You'll be required to deal with large case loads (+50), ideally you'll be able to use Civica (Abitras/ H clic). French speaking or French Creole speaking would be ideal. Key Responsibilities:
Delivering end-to-end housing options services, including processing homeless applications, providing advice, handling temporary accommodation placements, and discharging housing duty.
Providing comprehensive housing advice to prevent homelessness, enabling informed decisions and maximising housing utilisation across all tenures.
Implementing all aspects of statutory homelessness duties in accordance with relevant legislation and statutory duties.
Attendance at community drop-in events is a requirement of the role.
Requirements:
At least 5 years' experience in a busy local authority housing options field.
Excellent interviewing, negotiation, and written communication skills.
Ability to manage a caseload, meet deadlines, and work proactively to prevent homelessness.
Proficiency in standard IT packages and proven decision-making skills.
Detailed knowledge of relevant legislation, including the Housing Act 1996, Homelessness Reduction Act 2017, and Localism Act 2011.
Valid driving license with access to a reliable vehicle for work purposes with business insurance.
DBS standard check required.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk....Read more...
Housing Enforcement and Licensing Officer - Camden - London£22.00 - £24.00 per hour Contract - Full Time - 5 Days per week - 36 hours Duties/Responsibilitie
Demonstrate a basic understanding of our role in improving standards within the private rented sector.Contribute towards the key objectives of the service by:Undertake HMO licensing inspections, including identification of defects, poor management practices.Identify and secure interventions in the investigation of complaints and other enquiries and understand the situations where any intervention may not be required.Effectively monitor the progress of works/actions required by informal/formal actionDemonstrate good customer care and communication skills in explaining complex and technical issues accurately, clearly and concisely both orally and in writing when dealing with all service users.Develop a good understanding of relevant legislation utilised to tackle poor property and management standards within the private rented sector.Demonstrate a good understanding of housing construction and components, and an up to date understanding of improvement trends and capabilities including those around energy efficiency. Ability to take an organised approach to own workload whilst dealing with conflicting priorities and ensuring a customer service focused approach.Willing to gain experience of working collaboratively with internal and external partners to identify innovative and creative approaches to complaints and Camden objectives.Demonstrate your involvement in organising, coordinating and participating on projects as part of a team, and identify how this has led to a successful outcome.Knowledge of and ability to manage sensitive intelligence and information securely.Understand importance of accurate data entry in relation to updating management information systems and the consequential impact on business intelligence for the service.Demonstrate an awareness of politically sensitive issues.
Find out more information please contact Jake at jakem@4recruitmentservices.comRecruitment is done in line with safe recruitment practices. We are an equal opportunity agency....Read more...
Housing Allocations Officer - West Northamptonshire Contract - Full Time - 5 Days per week - 37 hours Duties/Responsibilities
To deliver an efficient and professional allocations service, ensuring the council’s Housing Register, allocation of accommodation within the own stock and nominations to partner registered provider vacancies are administered in accordance with Housing Allocation Scheme (policy), service procedures, national code of guidance and housing legislation (Part 6 of the Housing Act).To provide comprehensive housing advice and information to households in housing need in order to ensure their housing needs are met via the appropriate intervention.To process complex and detailed correspondence and telephone enquiries in relation to housing allocations applications, including who can join the Housing Register, the banding scheme and what priority a customer may be awarded under the scheme and the provision of realistic advice on the availability of social housing and a customer’s housing optionsProcess applications where there is a medical need and assess the applicant’s basic medical condition in relation to their housing circumstances. Make decisions on the level of priority that should be awarded to the applicant and the type of property to best suit their needs. In particularly complex situations, make an appropriate referral to the specialist medical advisor for guidance and advice to inform decision-making.Ensure all administrative records are updated promptly in accordance with the approved policy and procedures including annual reviews of housing applications and changes of circumstances of applicants
To find out more information please contact Jake at jakem@4recruitmentservices.comRecruitment is done in line with safe recruitment practices. We are an equal opportunity agency ....Read more...
Gas Engineers Required (x2)The purpose of the post is to provide operational housing maintenance services to enable the continuing improvement of the service. Under the direction of designated Repairs Officer, the post holder will undertake variety of work including inspections, repairs, servicing, improvements and replacement items in accordance with job orders work programme supplied. There is a special emphasis on improving the quality of customer service and the ad hoc repair service overall.The post holder will ensure all work is carried out on time, on quality and in accordance with the agreed performance standards and to tenants’ satisfaction.InfoLocation – Covering North NorthamptonshireHours - Monday to Thursday 8AM to 4PM, Friday 8AM – 3:30 PM, 30 minutes break. (37 per week)Starting - ASAPDuration - 2 months minimumDay Rate – £25ph via umbrella (NO CIS)Van and fuel card is providedMain Duties and Responsibilities may include but are not limited to:To represent NNC during working hours and uphold our standards and values.To undertake individual or joint tasks within the allocated area of work. All to be carried out in accordance with the current RAMS.To meet work schedules for performance including keeping of any appointments or target times of work orders.To undertake all trade based work to match basic skill requirement up to current qualifications and training, including multi-skilling areas as set out in the skills audits.To use PDA, mobile telephone or other mobile technology when on site to allow direct communication with the Repairs Officer or office bases staff.To be responsible for day to day planning of own workload, managing impress stock/van as required, including any pre-inspections/making appointments to ensure allocated work lead/jobs are completed to agreed performance levels and standards.Ordering of follow on work and materials as required.Individual or as team member carrying out all allocated work to meet requirement of the project/service/repairs programme.Complete of work in the appropriate target time to the agreed performance levels and standards.There may be occasions when there will be the need to report directly to temporary site set up.To work either individually or as part of the team on the following types as required at any given timeEssential QualificationsHold a clean full UK Drivers Licence.CCN 1 Core gas safety elementCPA1, CKR1, CENWAT 1, MET 1, HTR 1, Range Cooker, Unvented hot water.Recruitment is done in line with safe recruitment practices. 4RS is an equal opportunities employer. ....Read more...
Housing Officer – Hammersmith & FulhamSalary: £21.52 - £26.00 an HourFull-Time (36 hours)Contract: Three Months – Possibly beyondTo provide a customer focused, proactive and high-quality tenancy/leasehold, neighbourhood management service to general needs and sheltered residents.Enable our residents to hold sustainable tenancies, ensuring customers can actively engage in decision making, to create neighbourhoods where people want to live.Ensure tenants and leaseholders comply with the terms of their tenancy/lease in respect of housing and tenancy management and take appropriate action to remedy any breaches.To build effective relationships with residents, increasing resident satisfaction and quality of life.To identify, and provide support to our more vulnerable residents, ensuring they are linked into support services and the local neighbourhood.To lead on a programme of tenancy audit visits, updating business intelligence held for the people and places we manage.Recruitment is done in line with safe recruitment practices 4Recruitment Services is an equal opportunities employer.To discuss this vacancy or other vacancies in your area please contact Liam Heddle on liamh@4recruitmentservices.com....Read more...
The Role
Notice Processing Officer- Lincoln- 35 hours per week £24,960 per annum or £12 per hour
- Do you have excellent customer service and administrative skills?
- Are you looking for a change in direction?
- Do you want to learn new skills?
We have an opening for a highly focused person to join our Notice Processing team in Lincoln.
You should demonstrate that you have:
- Excellent written and verbal communication skills.
- Willingness to learn a subject from a position of zero knowledge.
- Good IT literacy.
- Strong self-motivational skills to ensure deadlines are met,
- Ability to work collaboratively with colleagues and be a dynamic team member.
So what package is on offer for you?
You will receive £24,960 per annum for 35 hours per week, Monday- Friday 9am-5pm with an hour lunch.
Benefits including Pension, employee discount scheme, 28 days annual leave (includes 8 Bank Holidays). Ongoing training and growth prospects.
If this sounds like an opening for you then apply now and one of our team will be in touch soon.
As a market trail blazer in the Parking industry, we pride ourselves on offering tailor-made solutions to our clients.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the business. With exciting projects and an atmosphere of fostering and strengthening, staff are championed in attaining their full potential.
....Read more...
Job title – RLS Administrator Location – Warrington Contract – Temp Ongoing Start Date: Asap Pay Rate: £14.71 umbrella per hourOur client is looking for a Administrator to assist with the delivery of effective and efficient customer service within a housing management service.Role Includes:
Receive and respond to enquiries from residents and customers under the guidance of the RLS Scheme Manager/Coordinator, ensuring timely and accurate responses.
Provide reception cover at the Scheme, maintaining corporate reception standards and ensuring a welcoming environment for visitors.
Provide reception cover during colleagues' absence or annual leave to ensure uninterrupted service delivery.
Prepare information and sign-up packs for the RLS Coordinator, facilitating customer contact and visits to meet performance targets on voids.
Assist with various administrative tasks including file management, data entry into housing management systems, and office management duties such as stationery orders and HR returns.
Assist with the production of team information using word processing, database management, mail merge, and spreadsheet software.
Assist in logging repairs in coordination with the Site Officer and contractors visiting the site, ensuring timely resolution of maintenance issues.
Support the RLS Scheme Manager/Coordinator in organizing events and producing promotional materials to engage residents and customers.
Arrange meetings and take meeting minutes to support the RLS Coordinator and Scheme Manager in their operational activities.
Undertake any additional duties appropriate to the role and/or grade as required by the organization.
Shift Pattern:
Week 1 = Mon, Tues, Weds (0800 to 1400) and Fri (1500 to 2000)
Week 2 = Mon (1430 to 2000), Tues (1415 to 2000), Sat (0800 to 1415), Sun (0800 to 1400)
Requirement
Basic DBS
Knowledge of Microsoft
If you are interested in the position and wants to hear more information regarding the role please give me a call on 01772208966 or alternatively email Arran at arran.fitchie@servicecare.org.uk....Read more...
Benefits, Taxation & Income Officer - BarnsleySalary: £15.41 per hourFull Time – Monday-Friday 8:45am to 4:15pm (hybrid/remote)Role Purpose:
To provide support to the operational/corporate finance division across a range of functions including Payroll & Pensions, Transactional Finance, Accounts Payable, Social Care Financial Administration.Be able to provide excellent customer service and high quality, accurate financial support to internal and external customers.
Key Responsibilities:
Assist in providing financial services support across a wide range of functions – pay, payments and reconciliation, covering payroll, employee admin, pensions, traded services, payment processing, financial assessments, compliance management, VAT returns, BACS processing, bank reconciliation, income collections, debt recovery, housing benefits, council tax and business rates.Navigation of and inputting into the financial management systems to undertake financial administration including payments, transitional processing and reconciliations, processing reliefs discounts and appeals and maintain the integrity of master data.Proactively challenge the legitimacy of data and undertake systematic checks ensuring that data loads and interfaces from source systems are effective and robust.Assist in the investigation and resolution of queries and complaints, ensuring a customer focussed service, keeping them informed of progress and actions.Input, check and maintain accurate records using corporate electronic systems and spreadsheets, ensuring information is stored appropriately and confidentially.Administer financial services documentation and correspondence and assist in the delivery of performance linked to corporate objectives and development of actions to deal with exceptions.Undertake telephone duties, in accordance with the wider Customer ExperienceStrategy principles and standards of professional conduct. This will include providing information and guidance in respect of other service areas.Contribute to business process re-engineer improvements across all functional areas to drive forward efficiencies by continuously reviewing working practices, making suggestions for improvements to enable continued development and improved performance.
We offer:
24 hour one on one specialist consultant based within your geographical area4Recruitment Services Employee Benefits ProgrammeOur own dedicated payroll support ensuring you get the full benefits of your payment
Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.To discuss this vacancy or other vacancies in your area please contact Casey Adams on 07587327813 or via email CaseyA@4recruitmentservices.com....Read more...
Job Description
Service Care Solutions has a new and exciting opportunity which has become available working as a Business Support Officer with Manchester City Council.
Manchester City Council are currently looking for someone who is can work 17 hours per week, on a initial 3 month contract
Key responsibilities
The role holder will provide high quality, customer focused, flexible and timely support thereby contributing to the achievement of objectives of a high quality service.
The role holder will contribute effectively to the development of business support initiatives and value-added activities to meet the needs of the service.
Deal efficiently and courteously, with tact and diplomacy, to all queries and correspondence, both written and verbal from a wide range of internal and external customers.
Contribute to the accurate production of statistical data and other relevant information required for statutory and non-statutory means using initiative to resolve queries within agreed timescales and to a high standard.
Key requirements
Competencies to NVQ administration level or equal.
Must have experience of Diary Management
Must have previous minute taking experience
APPLY NOW - Send your CV to John… John.deane@servicecare.org.uk
Why Service Care Solutions?
A Dedicated consultant specific to your area of work with up to date knowledge on markets and new positions.
We operate nationwide working with both public and private domains.
All Compliance paid for including DBS and Social Work registration.
We operate 3 payrolls per week
Bring your Job to us bonus of £250
Refer a friend Bonus of £250
....Read more...
Benefits and Council Tax Officer Temporary – 3 Month Contract (Possibility for Extension) Newham, London Full Time 0900-1700, 36 hours a week Start Date – 22/04 We are currently looking for 2 officers that are required to work on a backlog of new Housing Benefit claims. Candidates must have extensive experience and knowledge of housing Benefit legislation and Northgate Revenues and Benefits system. Please note, a basic DBS is required for the role. Essential Requirements
A commitment to operate in a customer focused environment
Ability To Communicate Effectively Both Orally & In Writing To A Wide Range Of people
Ability To Organise Own Workload To Meet Targets & Deadlines
Ability to work as part of a team and on own initiative
Detailed Knowledge Of Housing & Council Tax Benefit Legislation
Experience Of Dealing With Housing & Council Tax Benefit Claims
Experience Of Processing Housing Benefit Claims
Self Motivated, Flexible & Resourceful
Trustworthy and reliable
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk....Read more...
The Role
Civil Enforcement Officer - Bootle - Full Time - 40 hours per week - £25,875.20 per annum
Are you a confident and self-sufficient person?
Could you see yourself working outdoors?
Do you have excellent customer service skills?
If so, you could be our next Dual role Parking and Environmental Enforcement Officer
Within this role you will be patrolling public streets, car parks, green spaces, and public parks. You will be advising the public of where they can park safely and securely and issuing tickets to vehicles parked in contravention of the TMA 2004. You will help to maintain clean neighbourhoods by enforcing the Councils litter provision and Public Space Protection Order by way of issuing fixed penalty notices. You will report any other environmental issues. You will also be dealing with general enquiries from the members of the public. Yes, you will be issuing fines, but this job is about creating a positive impact on the local neighbourhood & community.
The shift pattern varies throughout the week:
08:00-17:00, 09:00-18:00, 11:30-20:30 and you will be required to work 3 out of 4 weekends and some bank holidays.
What will you do?
- You will play an important role in reducing traffic congestion, antisocial behaviour, and environmental crimes.
- You will be expected to issue tickets to vehicles parked in breach of the rules.
- You will keep a detailed log of the violations and debrief incidents that occur during your shift.
- You will Enforce local laws to protect the area from litter, dog fouling, various other breaches of the Environmental act and Seftons Public space protection order. You will not have to deal with these issues but you will however be required to issue tickets/notices.
- You will be walking between 10-15 miles a day in all weathers.
So, could this role be for you?
- You will be dealing with members of the public face to face, sometimes in challenging circumstances, so customer service must be something you are confident in and enjoy.
- The skill to connect to different audiences and the ability to work on your own or as part of a team is so important for this role.
- Youll need to be reliable, self-motivated, and capable of dealing with possibly argumentative people or situations.
- Knowledge of environmental services would be of use but its not essential.
- You will need to have the ability to write short factual statements and detailing Evidence for any further prosecution in court / Tribunal.
- PC skills would also be an advantage, as you will be using a handheld device daily.
- You will need to be over 18 to apply and a full clean Driving Licence would be useful, but not essential.
- Basic English and Maths qualifications would be preferred or demonstration of this from previous employment.
Full training including conflict management is provided, along with offering excellent career progression. Many of our current managers started out as Enforcement Officers themselves, so this could be a great place for you to kick start your career. We believe that working for APCOA is great and we are always thinking of creative ways to give more to our employees.
Please note a full DBS will be applied for, and all applicants will be tested at interview for basis Maths and English.
Here is a sample of some of the current benefits on offer to you:
- Up to 28 days leave per annum (includes BH)
- Workplace Pension
- Full Uniform Provided
- Access to Learning & Development
- Employee Discount Scheme
- Flexible Shift Patterns
Are you the sort of person who enjoys being on the go? then APPLY online today and one of our recruitment colleagues will be in touch soon.
We are Armed Forces friendly. We welcome applications from ex-personnel/reservists/veterans/cadet instructors and military spouses/partners.
We have an inclusive workforce that offers employment prospects whoever you are, wherever you work and whatever you do. We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, or level in the business. We offer a work atmosphere where successes are commended and shared. With exciting projects and an atmosphere of fostering and support. Staff have the training prospects to fulfil their potential while aiming for excellence in their work.....Read more...
Security Officer St Marys. Hospital - Isle of Wight Zero Hour Contract 11.44 Per Hour
Are you a security focused person?
Do you like working outdoors?
Do you have an SIA license?
If you answered yes, then read on!
An exciting prospect has arisen for someone that enjoys working with people. You will provide a safe and secure atmosphere around St Marys. Hospital in the Isle of Wight.
You will be a flexible person, open to doing a variety of shifts. The security function is provided all year round, so if you are flexible with your shifts then we need you!
What you'll do
- You will make sure life threatening situations do not occur, e.g., Fire, floods, chemical and gas leaks. Etc.
- You will oversee the protection of all hospital property and assets.
- You will be in charge of the protection from loss, waste theft, breach of privacy and abuse of property.
- You will oversee the prevention of detection of crimes, which includes criminal damage, deception, theft, trespass and any other public order offences.
- You will manage parking enforcement and traffic at the hospital.
- You will patrol the site both inside and outside.
What you'll bring:
- You will have a current SIA license
- You will have excellent communication skills, both oral and written.
- You will have knowledge of Health and Safety.
- You will have strong customer service skills.
Does this sound like the next step for you? Then click apply today!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.....Read more...
The Role
Environmental Enforcement Officer - Ealing - Full-Time - £13.50 per hour / £29,835 per annum.
FULL UK DRIVING LICENCE REQUIRED
Do you enjoy working outdoors?
Do you care about the environment, neighbourhood and helping the public?
Do you have a Full Clean UK driving licence?
Do you have excellent customer service skills and enjoy being on the go?
Could you be our next Environment Enforcement Officer?
Environmental Enforcement Officers enforce local laws to protect the area from litter, dog fouling, various other breaches and local bye-law violations. You will be issuing tickets and notices to those who breach these.
So, what can you expect as an EEO?
As an overview, the role is to help members of the public by patrolling the streets and upholding environmental conducts. If you like the idea of that, please read on to get a better insight into the role.
What will you do?
- Monitor and enforce laws within Bromley, make enquiries and pursue action where appropriate.
- Examine reports of littering, fly tipping and dog fouling and other similar offences.
- Be able to issue Fixed Penalty Notices for offences where appropriate.
- Prepare and submit relevant cases for trial and assist legal services in presenting cases to court and attending as a witness when needed.
- Record witness statements and conduct interviews under caution when required.
- Validate and verify personal details of offenders.
- And finally, build good working relations with key investors and other agencies including the Police.
What will you bring?
- Experience of enforcement work (including security work) preferred
- Knowledge of green services such as cleansing, and waste collection is desired.
- Be able adapt and engage with different audiences and work as part of a team.
- Be able to deal with complaints and resolve complex issues.
- Enthusiasm and a positive can do attitude to work.
- A full clean driving licence.
So, could this role be for you?
Environmental Enforcement Officers are the eyes and ears of the local area. Patrolling areas, providing advice to residents, and members of the public, whist enforcing environmental orders. You will be making a real difference to the local area!
Many of our current managers started out as Enforcement Officers, so this could be a great place to start your career!
At APCOA, we are always thinking of creative ways to reward our employees. Here is a sample of some of the current benefits on offer:
- £13.50 per hour
- 42.5 hours per week- working any 5 from 7 days, including weekends and bank holidays - 8.5 hour shifts
- 28 days annual leave includes 8 Bank Holidays
- Training and Promotion
- Employee Discount Scheme
- Pension Scheme
If you enjoy being on the go and having an important role in the local area, this role could be ideal for you. APPLY NOW and a recruitment colleague will be in touch soon!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, or level in the business. We offer an exciting work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the chance for learning and promotion to fulfil their potential while aiming for excellence in their work.....Read more...
