Job Title – Customer Services Officer
Location – London NW8
Contract – 12 weeks
Hours – 37
Role summary –
This client is currently seeking a skilled Customer Services Officer to join their team. The successful candidate will be responsible for managing customer calls, investigating, and resolving complaints, and providing support and advice to customers and colleagues. The Customer Services Officer will also liaise with housing and repairs colleagues to ensure a timely and high-quality service to residents.
Key Responsibilities:
Receive and manage customer calls.
Raise support tickets to enable tracking and resolution of customer repair, housing, and rent requests.
Investigate and resolve customer complaints.
Provide regular, up to date information, support and advice to C&C customers and colleagues alike.
Liaise with housing and repairs colleagues to ensure a timely and high-quality service to our residents.
Provide support, in any capacity, to Service Hub colleagues.
Administer repairs/housing email inboxes.
Provide admin assistance to the housing allocations department.
Requirements:
Previous experience in a customer service role
Excellent communication and interpersonal skills
Strong problem-solving and decision-making abilities
Ability to work well under pressure and in a fast-paced environment.
Proficient in Microsoft Office Suite
Ability to work independently and as part of a team.
Experience working in a housing or repairs environment is desirable.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk
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Job Title – Customer Services Officer
Location – Bournemouth BH2
Contract – Temp
Hours – 37
Role summary –
This company is currently seeking a highly motivated and experienced Customer Services Officer to join their team. As a Customer Services Officer, you will be responsible for providing exceptional customer service to clients and customers while working collaboratively with the team to ensure that all tasks are completed efficiently and effectively. This is a great opportunity for someone who is looking for a challenging and rewarding role in a dynamic and fast-paced environment.
Key Responsibilities:
Provide excellent customer service to clients and customers.
Work collaboratively with the team to ensure that all tasks are completed efficiently and effectively.
Respond to customer inquiries and complaints in a timely and professional manner.
Process customer orders and payments accurately and efficiently.
Manage and update customer information in the company's database.
Identify and escalate issues to the appropriate team members as needed.
Assist with other duties as assigned by the manager.
Requirements:
Previous experience in a customer service role.
Excellent communication and interpersonal skills.
Strong problem-solving and decision-making skills.
Ability to work independently and as part of a team.
Strong attention to detail and accuracy.
Proficient in Microsoft Office and other relevant software.
Ability to work from home as well as in the office as and when required by the manager.
Must be a local candidate with experience in customer services.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk
....Read more...
Job Title: Customer Resolution Officer Work Pattern: 36 Hours a week Contract: Asap start Location: Southwark Days: Mon – FriService Care Solutions are looking for a Customer Resolution Officer for our Clients In Southwark. You will be responsible for providing high quality and efficient support to the Chief Executive Officer, in particular, with the management of resident enquiries and casework.Job Role –
Serve as the resident-facing Customer Relations Officer on behalf of the Chief Executive, ensuring their needs are met and managed efficiently.
Receive and triage resident's correspondence, telephone inquiries, and emails, providing timely responses and logging cases on the Member's Enquiries system.
Liaise with various departments and external agencies to triage problems and provide comprehensive responses to residents.
Ensure all cases are handled with sensitivity and confidentiality, adhering to GDPR principles, and maintain accurate records of all Chief Executive casework.
Implement and maintain administrative systems, including links to casework and complaints systems, to maximise the effectiveness of the Chief Executive Office.
Develop strong relationships with corporate management teams, senior officers, members, and strategic partners on behalf of the Chief Executive.
Record minutes of meetings as required, communicate action items clearly, and manage updates of action plans using Microsoft tools such as PowerPoint and Word.
Participate in multi-disciplinary projects as required, providing regular feedback on progress.
Ideal Candidate:
Microsoft Proficient
Ability to organise and prioritise own workload
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208 966 or send an email to arran.fitchie@servicecare.org.uk....Read more...
Service Charge Officer London Bridge Full Time – Hybrid TemporaryWe have the fantastic opportunity for the right candidate to join a team based in London Bridge, as a Service Charge Officer. This is a full time, temporary position with an initial contract period between 3-6 months. This position offers a hybrid working approach, with 2 days a week office based and 3 days working from home. The Service Charge Officer will be responsible for the accurate production of service charge statements, answering customer queries, and ensuring administrative tasks are completed promptly. Requirements
Strong previous experience in an administrative role
Previous experience within a Housing Association is desirable
Able to plan and prioritise high volume workloads
Able to work under pressure and to tight deadlines
Strong attention to detail, self-motivated
Excellent IT skills, including using Excel, Access, Powerpoint, and Word
Excellent communication skills both verbal and written
Role Expectations
Effectively manage service charge enquiries, providing a responsive, excellent, customer-focused and efficient service
Co-ordinate and manage the end-to-end case management process, including customer contact, investigation and providing a clear and comprehensive response to the query
Producing clear, understandable breakdowns and summaries of service charges for customers
Proactively contact customers promoting the team as a key point of contact for any service charge concerns
Calculate and produce accurate actual and estimated service charges statements
Monitor and analyse the service charge spend on each scheme monthly, investigating and resolving any variations and where required or appropriate, proactively communicating with customers about these variations
Investigate queries, ensuring invoices and costs have been correctly allocated
Liaise with key internal and external partners
Respond to customer enquiries using case management techniques, investigating and escalating issues as necessary
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Service Charge Officer Islington, London Full Time – Hybrid TemporaryWe have the fantastic opportunity for the right candidate to join a team based in Islington, as a Service Charge Officer. This is a full time, temporary position with an initial contract period between 3-6 months. This position offers a hybrid working approach, with 2 days a week office based and 3 days working from home. The Service Charge Officer will be responsible for the accurate production of service charge statements, answering customer queries, and ensuring administrative tasks are completed promptly. Requirements
Strong previous experience in an administrative role
Previous experience within a Housing Association is desirable
Able to plan and prioritise high volume workloads
Able to work under pressure and to tight deadlines
Strong attention to detail, self-motivated
Excellent IT skills, including using Excel, Access, Powerpoint, and Word
Excellent communication skills both verbal and written
Role Expectations
Effectively manage service charge enquiries, providing a responsive, excellent, customer-focused and efficient service
Co-ordinate and manage the end-to-end case management process, including customer contact, investigation and providing a clear and comprehensive response to the query
Producing clear, understandable breakdowns and summaries of service charges for customers
Proactively contact customers promoting the team as a key point of contact for any service charge concerns
Calculate and produce accurate actual and estimated service charges statements
Monitor and analyse the service charge spend on each scheme monthly, investigating and resolving any variations and where required or appropriate, proactively communicating with customers about these variations
Investigate queries, ensuring invoices and costs have been correctly allocated
Liaise with key internal and external partners
Respond to customer enquiries using case management techniques, investigating and escalating issues as necessary
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Council Tax Officer / Revenues & Benefits Officer Lewisham, London Temporary (6 Month Contract – Possibility to Extend) Hours Per Week: 35.00 (Hybrid Role, 40% office-based)We are seeking a dynamic and experienced Council Tax Officer / Revenues & Benefits Officer to join our team. This role is essential in ensuring the smooth operation of council tax administration, encompassing billing, discounts & exemptions, and recovery processes.Key Requirements:
Recent experience in a revenues environment, with a focus on call centre operations.
Minimum of 2 years recent experience specifically in Council Tax administration.
Familiarity with Enterprise and Academy systems is highly desirable.
Exceptional communication skills, both verbal and written, to effectively engage with diverse stakeholders.
Flexibility is crucial, with the ability to adapt to various tasks and responsibilities.
Proven ability to handle challenging customers in a call centre environment.
Key Responsibilities:
Demonstrate a commitment to delivering excellent customer service in a customer-focused environment.
Organise workload efficiently to meet targets and deadlines, both independently and as part of a team.
Maintain detailed knowledge of housing & council tax benefit legislation to ensure compliance.
Process housing benefit claims accurately and efficiently, adhering to relevant regulations.
Exhibit self-motivation, flexibility, and resourcefulness in fulfilling job duties.
Uphold trustworthiness and reliability in all aspects of the role.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk ....Read more...
Job Title: Customer Resolution Officer Contract Type: Temp -Ongoing Work Pattern: 35 Hours Per Week Start Date: AsapService Care Solutions are looking for a Customer Resolutions Officer on behalf of our client to join a team in London. You will be responsible for delivering a high-quality customer service to customers needing support during reported complex repairs.Job Role –
To proactively collaborate with residents to surmount barriers and facilitate repairs.
To handle cases related to damp, mould, and disrepair in accordance with regulatory guidance and legislation.
To liaise with internal and external partners to ensure that each repair is being completed in the most timely and cost-effective manner.
To coordinate internal stakeholders' meetings to facilitate effective management of repairs when required.
To manage legal action when necessary for access for works to take place, liaising with relevant operational teams.
Act as the point of contact to investigate complaints by residents and provide updates as necessary.
Ensure that IT systems are regularly updated, and manual record systems are maintained, enabling accurate reporting and customer management.
Collaborate with diverse tenants who require extra support and refer them to appropriate internal and external support services.
Suitable Candidates experience: –
Experience within a customer service environment handling customer enquiries and complaints.
Experience of problem solving
Good standard of written communication and communicate effectively.
Comfortable using Microsoft packages and in house systems.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208966 or send an E-Mail to arran.fitchie@servicecare.org.uk.....Read more...
Job Title – Cemeteries Admin Officer
Location – Hampshire SO45
Contract – Temp 8 weeks
Hours – 30
Role summary –
This company is looking for a Cemeteries Officer to manage all day-to-day aspects of the Cemeteries and Burials Service ensuring that all burials and memorial installations take place in accordance with the companies policy and legal requirements. The successful candidate will be responsible for creating and maintaining burial records and databases relating to Cemeteries and Open Spaces, ensuring health and safety inspections have occurred and are filed prior to an internment or memorial inspection, and advising the Open Spaces Officer with the progression of the company’s policy, schemes, and regulations regarding Cemetery operations.
Key Responsibilities:
Deliver the Cemeteries and Burial Service and inform the Open Spaces Officer in developing strategies for improving service delivery, customer satisfaction and future Cemetery provision.
Maintain financial aspects relating to Cemeteries, including taking payments and maintaining records.
Design and maintain appropriate databases and produce system reports.
Maintain appropriate pages of NFDC website, ensuring consistency with Cemetery Regulations and communications policy.
Ensure development and maintenance of paper and ICT systems to meet current and future needs of the Service, maintaining performance and statistical information as requested.
Research, develop and utilise knowledge gained in the application of burial and exhumation legislation and will advise members of the public, Elected Members, Funeral Directors and outside Professionals on burial and memorial related matters.
Requirements:
Good level of general education equivalent to at least 3 GCSE or equivalent including Maths and English at level C or above.
Excellent interpersonal skills, high standard of written and verbal communication skills.
Ability to handle enquiries and the bereaved with respect and in an appropriate manner.
An experienced administrator with at least 3 years' experience within a customer services environment.
Competent IT skills, with knowledge of Microsoft Office, Word, Excel and Access.
Current driving licence.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk
....Read more...
Council Tax Collection Officer (Revenue and Benefits) Exeter Remote, Full Time, 37 hours a week Temporary – 3 Month ContractAre you passionate about helping customers navigate financial challenges while maximizing revenue for the organisation? We are currently seeking a Council Tax Collection Officer to join our team in Exeter. This role offers an opportunity to make a meaningful impact on our community through effective debt recovery and customer support.As a Council Tax Collection Officer, you will play a vital role in collecting council tax, addressing queries from customers in arrears, and initiating appropriate recovery actions. Your focus will be on protecting and maximizing the council's income while supporting customers in finding sustainable solutions to meet their debts.Main Duties & Responsibilities:
Monitor and control customer accounts in arrears, ensuring recovery actions comply with regulatory requirements.
Understand each customer's overall debt and negotiate suitable payment arrangements.
Provide advice and support to customers in financial hardship, exploring sustainable solutions and initiating income and expenditure analysis.
Proactively contact customers in the early stages of arrears to prevent debt escalation.
Collaborate with internal departments and external agencies to facilitate debt recovery and support services.
Undertake administrative tasks associated with the team, including record-keeping and case management.
Provide feedback and ideas for improving team performance and customer service delivery.
Person Specification:
Essential: IRRV Level 2 Diploma in Local Taxation, Benefits and Advice (QCF) or substantial equivalent experience.
Adequate experience in a high-pressure income recovery and customer-focused environment.
Good knowledge of local authority policies, financial solutions, and legal processes related to debt collection.
Excellent communication and negotiation skills, with the ability to handle challenging situations.
Flexible, reliable team player with a positive attitude and emotional resilience.
Ability to work accurately under pressure and handle sensitive information with integrity.
Ability to apply a one view of debt principle within customer service delivery.
Flexibility to changing demands and off-site visiting roles, including attendance at Magistrates’ court.
Independent decision-making skills and a proactive approach to debt recovery.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk....Read more...
Parking Appeals Officer
Must have good working knowledge on Parking Appeals
Key result areas/overview:
Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, court & bailiffs To represent the client where necessary at adjudication, attend seminars and other working groups and functions To report to the team leader on the requirements for appropriate stock for all functions, experience within appeals is essential for the role.
The Dimensions of this role
• To work within a team of officers providing the customer interface in parking services including correspondence ,appeals, permits, telephone calls , income, Invoicing , refunds ,complaints , courts bailiffs and data entry
• To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate
• To keep the team leader informed on cases , appeals win rates , problems with the computerised systems , process or procedures
• To hold a Traffic and Parking Legislation knowledge and to consider appeals following 'representations' in line with legislation.
• Responsible for decision making on whether the appeal is to be accepted or rejected.
• Make suggestions for developing procedures to improve service delivery, customer focus and efficiency
• To assist the team leader with reconciling payments received from various internal and external sources, trace errors and resolve
• To process payments received directly at the council
• To process refunds
• To provide the highest level of customer care as the first point on contact for teams dealing with all aspects for parking including complex and contentious cases
The candidate we need must be an excellent communicator with previous Parking Appeals experience of 6 months or more, you will have an eye for detail along with experience of working with computerised systems.
You will be required to work 36 hours per week, Monday to Friday, usually between the hours of 8am and 5pm or 9am and 6pm.
This role of Parking Appeals officer will pay between £22.99 via umbrella
If this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at unity recruitment on 0203 668 5680 and press 1 for parking
*Unity offer referral schemes for all successful referrals at officer level**
*Previous Parking industry experience is essential for all parking vacancies**
....Read more...
Parking Appeals Officer
Must have good working knowledge on Parking Appeals
Key result areas/overview:
Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, court & bailiffs To represent the client where necessary at adjudication, attend seminars and other working groups and functions To report to the team leader on the requirements for appropriate stock for all functions, experience within appeals is essential for the role.
The Dimensions of this role
• To work within a team of officers providing the customer interface in parking services including correspondence ,appeals, permits, telephone calls , income, Invoicing , refunds ,complaints , courts bailiffs and data entry
• To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate
• To keep the team leader informed on cases , appeals win rates , problems with the computerised systems , process or procedures
• To hold a Traffic and Parking Legislation knowledge and to consider appeals following 'representations' in line with legislation.
• Responsible for decision making on whether the appeal is to be accepted or rejected.
• Make suggestions for developing procedures to improve service delivery, customer focus and efficiency
• To assist the team leader with reconciling payments received from various internal and external sources, trace errors and resolve
• To process payments received directly at the council
• To process refunds
• To provide the highest level of customer care as the first point on contact for teams dealing with all aspects for parking including complex and contentious cases
The candidate we need must be an excellent communicator with previous Parking Appeals experience of 6 months or more, you will have an eye for detail along with experience of working with computerised systems.
You will be required to work 37+ hours per week, Monday to Friday, usually between the hours of 8am and 5pm or 9am and 6pm however there maybe more flexibility for the right candidate.
This role of Parking Appeals officer will pay between £18.00 - £20.00Ltd PH.
If this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at unity recruitment on 0203 668 5680 and press 1 for parking
*Unity offer referral schemes for all successful referrals at officer level**
*Previous Parking industry experience is essential for all parking vacancies**
....Read more...
Mobile Civil Enforcement Officer - Lambeth - Full-Time; 42.5 hours per week - £13.15 per hour | £29,061.50 per annum, PLUS daily mobile allowance.
Looking for moped riders
Location: Streatham.
Do you enjoy working outdoors, helping people and have great communication skills?
Do you have excellent customer service skills and enjoy being on the go?
Are you over 18 and have a CBT licence?
Civil Enforcement Officers are the eyes and ears of the local area. Patrolling areas, providing advice to residents, and members of the public, whist enforcing road traffic orders and issuing parking fines. You will be working alongside the Council at our Lambeth base, with permanent guaranteed hours as a Civil Enforcement Officer. So, could this role be for you?
What can you expect as a Civil Enforcement Officer?
Youll be helping members of the public, patrolling streets and council car parks, advising and upholding parking restrictions.
- Yes, youll be issuing parking tickets but you wont have targets as this job is about creating a positive impact on the local community.
- You will be reporting any defects to street furniture, such as signs and road markings and looking out for any violations of civil laws.
- You will keep a detailed log of the violations and debrief incidents that occur during your shift.
- You will provide a high level of all-round customer service, providing the public with useful information and advice.
Full training will be provided for the right candidate along with excellent career progression. Many of our current managers started out with us as Parking Enforcement Officers themselves, so this could be a great place to start your career.
What will you bring?
- Excellent customer service skills
- CBT licence
- Good spoken and written English
Full time working hours. 42.5 hours per week. 5 days out of seven. 8.5 hour shifts. Mon-Sun. As per rota.
We believe that working for Apcoa is great. We are always thinking of creative ways to give more to our employees.
Here is a sample of some of the current benefits on offer:
- Up to 28 days holiday per annum (includes BH)
- Workplace Pension
- Free Uniform
- Access to Learning & Development
- Employee Discount Scheme
If you're the sort of person who enjoys being on the go, the role could be ideal for you. APPLY NOW and a recruitment colleague will be in touch.....Read more...
Parking Appeals Officer
Must have good working knowledge on parking appeals
Key result areas/overview
Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, court & bailiffs To represent the client where necessary at adjudication, attend seminars and other working groups and functions To report to the team leader on the requirements for appropriate stock for all functions, experience within appeals is essential for the role.
The Dimensions of this role
• To work within a team of officers providing the customer interface in parking services including correspondence ,appeals, permits, telephone calls , income, Invoicing , refunds ,complaints , courts bailiffs and data entry
• To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate
• To keep the team leader informed on cases , appeals win rates , problems with the computerised systems , process or procedures
• Make suggestions for developing procedures to improve service delivery , customer focus and efficiency
• To assist the team leader with reconciling payments received from various internal and external sources, trace errors and resolve
• To liaise with SMPP on financial issues and use the council’s ledger
• To process payments received directly at the council
• To process refunds
• To provide the highest level of customer care as the first point on contact for teams dealing with all aspects for parking including complex and contentious cases
The candidate we need must be an excellent communicator with previous enforcement experience of 6 months or more, you will have an eye for detail along with experience of working with computerised systems. Uniform will be provided for the role; however you will be expected to provide your own black shoes.
You will be required to work 37+ hours per week, Monday to Friday, including between the hours of 8am and 5pm.
This role of Parking Appeals officer will pay between £13.00 - £15.00Ltd PH.
If this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at unity recruitment on 0203 668 5680 and press 1 for parking
*Unity offer referral schemes for all successful referrals at officer level**
*Previous Parking industry experience is essential for all parking vacancies**
....Read more...
Job Title: Complaints and Insight Officer Location: NWI 7HE Contract Type: Temp ongoing We are seeking a dynamic and proactive Corporate Complaints & Insight Officer to join our clients team. In this pivotal role, you will be instrumental in delivering a first-class customer experience by effectively managing our complaints and insight function.Key Responsibilities:
Accurately record customer complaints in accordance with organisational policies and procedures.
Act as a Business Champion, supporting internal stakeholders in investigating and responding to complaints in alignment with the Principles of Dispute Resolution.
Proactively engage with internal and external stakeholders to prevent informal complaint escalation.
Conduct audits and scrutiny of complaints case handling to ensure compliance with regulatory and statutory requirements.
Identify and escalate concerns related to poor complaint case handling.
Maintain and improve administrative systems to support business activities.
Conduct targeted customer surveys to gather insights on services, ensuring data accuracy and generating insightful reports.
Utilise customer satisfaction results to drive service improvements.
Deliver high-level, customer-focused service to satisfy our customer's needs.
Provide informal advice and assistance to customers on complaints, aiming for resolution without formal escalation.
Regularly update IT systems and databases to maintain accurate and up-to-date records of complaints and inquiries.
Experience:
Strong analytical and problem-solving abilities.
Ability to work effectively both independently and as part of a team.
Demonstrated commitment to continuous improvement and delivering exceptional customer experiences.
Knowledge of regulatory and statutory requirements related to complaints management is advantageous.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208966 or send an email to arran.fitchie@servicecare.org.uk....Read more...
Parking Appeals Officer
Must have good working knowledge on Parking Appeals
Key result areas/overview:
Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, court & bailiffs To represent the client where necessary at adjudication, attend seminars and other working groups and functions To report to the team leader on the requirements for appropriate stock for all functions, experience within appeals is essential for the role.
The Dimensions of this role
• To work within a team of officers providing the customer interface in parking services including correspondence ,appeals, permits, telephone calls , income, Invoicing , refunds ,complaints , courts bailiffs and data entry
• To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate
• To keep the team leader informed on cases , appeals win rates , problems with the computerised systems , process or procedures
• To hold a Traffic and Parking Legislation knowledge and to consider appeals following 'representations' in line with legislation.
• Responsible for decision making on whether the appeal is to be accepted or rejected.
• Make suggestions for developing procedures to improve service delivery, customer focus and efficiency
• To assist the team leader with reconciling payments received from various internal and external sources, trace errors and resolve
• To process payments received directly at the council
• To process refunds
• To provide the highest level of customer care as the first point on contact for teams dealing with all aspects for parking including complex and contentious cases
The candidate we need must be an excellent communicator with previous Parking Appeals experience of 6 months or more, you will have an eye for detail along with experience of working with computerised systems.
You will be required to work 37+ hours per week, Monday to Friday, usually between the hours of 8am and 5pm or 9am and 6pm however there maybe more flexibility for the right candidate. Need to be office based twice a week.
This role of Parking Appeals officer will pay an hourly rate of £22.15 via umbrella
If this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at unity recruitment on 0203 668 5680 and press 1 for parking
*Unity offer referral schemes for all successful referrals at officer level**
*Previous Parking industry experience is essential for all parking vacancies**
....Read more...
Neighbourhood Housing Officer
Location: Lambeth, LondonType: Temporary - 6 month contractHours: Full time, 35 hours a weekStart Date: 13/05/2024
Are you passionate about fostering vibrant and sustainable communities? Do you thrive on providing excellent customer service and support to tenants and leaseholders? If so, we have an exciting opportunity for you!
About the Role:
As a Neighbourhood Housing Officer, you will play a crucial role in delivering an integrated housing service to tenants and leasehold customers. Working closely with other teams, councillors, and Tenants & Residents Associations, you will contribute to the creation of sustainable tenancies within sustainable communities.
Key Responsibilities:
Provide proactive and customer-focused housing management services across a designated area.
Ensure the organisation fulfills its legal and contractual obligations to tenants and leaseholders.
Act as a regular and visible presence on estates, ensuring safety and maintenance standards are met.
Provide advice, information, and reports on any housing management matter.
Support the Neighbourhood Housing Team in delivering the Vulnerable Residents Offer.
Requirements:
Experience in housing management or a related field.
Strong customer service skills and a proactive approach to problem-solving.
Excellent communication and interpersonal skills.
Ability to work collaboratively with diverse teams and stakeholders.
Knowledge of relevant housing legislation and policies is desirable.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk....Read more...
Housing Revenue Support Officer6 month contract 37 hours Hybrid £17A local authority are recruiting for a Housing Revenue Support Officer to support the provision of a quality rent administration and management and processing of direct debits for their housing tenants across Adur and Worthing.The Role The focus of this Housing Revenue Support Officer role is to administer the Direct Debit process, calculating payments and amending Direct Debits to reflect any rent account changes. You will also administer the rent refunds process by calculating refund due, sending out the rent refund claim information and processing the refund requests. Key tasks and responsibilities will include:
Effective calculation, monitoring and management of Direct Debits payments for our tenants:
Generate Direct Debits (Orchard Housing System)
Check for accuracy and identify required changes, for example linked to housing benefit claims or changes in circumstances
Reconcile and implement any changes
Undertake appropriate banking activities
Interrogation of the rent system to determine arrears cases for recovery action in accordance with the arrears recovery policy.
Production of mail merge letters, reports and statistics
General admin duties, including and not exclusive to filing and scanning, post Assist with end of year processes
Work with others to improve customer service
To organise, deliver and maintain reliable customer service.
The Candidate To be considered for this Housing Revenue Support Officer role, you will require the following skills and experience:
Experience of housing finance including managing direct debits in a housing context
Good, up to date knowledge of welfare benefits systems
Experience of working with our housing management system Orchard (MRI).
A methodical, organised approach to work, self motivation and personal drive to complete tasks
Attention to detail is essential.
Excellent numeracy and data management skills.
Effective planning and organising skills
Able to meet deadlines in a fast-paced, high pressure environment
Good IT proficiency
The Contract This is a temporary Housing Revenue Support Officer vacancy, running until November 2024 initially, though this is likely to be extended or made permanent. The role is 9-5 Monday to Friday and has some flexibility for hybrid working.How to Apply To apply for this Extra Care Relief Scheme Manager role, please email a copy of your CV to lee . mcmillan @ servicecare . org. uk or call on 01772 208 966 to discuss the role in more detail! If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!....Read more...
Position: Senior Trading Standards Officer
Service Area: Environment and Neighbourhood, Community Safety and Enforcement, Regulatory Services, Commercial Environmental Health and Trading Standards
Hackney Trading Standards Section is seeking a diligent and experienced Senior Trading Standards Officer to join our team. As a Senior Trading Standards Officer, you will play a vital role in enforcing legislation to protect consumers and businesses, ensuring a safe and fair trading environment within our community.
Role Purpose:
Undertake the enforcement of all legislation and duties delegated to the service by the Council, both civil and criminal, including Weights and Measures.
Protect consumers and businesses by ensuring compliance with trading standards legislation, handling service requests, providing business advice, and conducting inspections and investigations.
Provide a customer-focused service, responding to complaints, conducting risk-based inspections, and delivering enforcement actions as required.
Main Responsibilities:
Provide comprehensive advice, guidance, and information to service users and stakeholders on all aspects of the team’s service delivery.
Respond to complaints about consumer safety, counterfeit goods, product labeling, weights and measures, and under-age sales.
Undertake risk analysis and risk-based inspections of commercial premises, dealing appropriately with non-compliance.
Conduct test purchases, take samples, and carry out screen tests within established guidelines.
Manage personal caseload, including complex enforcement cases, effectively.
Act as a resource of experience and knowledge, demonstrating expert-level competencies in various project areas.
Prepare prosecution reports and attend court proceedings to deliver evidence if statutory action is taken for non-compliance.
Maintain contacts with partner enforcement agencies and contribute to joint initiatives across Council services and with other agencies.
Utilize IT systems for research and investigations, ensuring the security of resources.
Knowledge, Qualifications, Skills, and Experience:
Proven experience as a Trading Standards Officer, with competency in trading standards and consumer protection work.
Diploma in Trading Standards or equivalent qualifications to legally fulfill the role.
Experience managing and investigating casework with limited supervision.
Full working knowledge of relevant legislation, powers, and procedures.
Ability to analyze data, prepare reports, and recommend enforcement actions.
Political awareness and ability to work with elected representatives.
Excellent customer care skills and understanding of local government services.
Ability to work effectively in collaboration with multiple stakeholders.
Continuous Professional Development (CPD) and training in relevant areas.
Additional Information:
The salary for this position ranges from £21.67 to £27 per hour.
This role involves occasional unsocial hours working, including evenings and weekends, to meet service objectives.
The successful candidate will be responsible for managing a personal caseload, conducting risk-based inspections, and delivering enforcement actions as required.
If you have the required experience and skills to excel in this role, please submit your application including your CV and cover letter to Lewis.Ashcroft@servicecare.org.uk ....Read more...
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Job Title: Customer Hub Officer – Revenue and Benefits
Location: Remote
Working hours: 15 hours per week
Assignment Duration: May – December
This client is looking for somebody experienced in processing housing benefit claims with precision and accuracy. Do you thrive in a role where attention to detail is paramount? This client is currently seeking a Customer Hub Officer specialising in Revenue and Benefits to join their team on a remote basis.
Key Responsibilities:
Process, verify, and quality check housing benefit claims in accordance with DWP Housing Benefit Award Accuracy legislation & Guidelines.
Utilise expertise in housing benefit processing to verify income details, capital details, and council tax reduction eligibility.
Handle benefits and claims efficiently, ensuring accuracy and compliance with regulatory standards.
Conduct quality checks on 50 claims per month between May and December as required by DWP guidelines.
Navigate and utilise RB Live system and Northgate NEC system proficiently to check claims and provide accurate reports to the DWP.
Collaborate closely with team members to ensure efficient workflow and adherence to prescribed activities.
Requirements:
Prior experience in housing benefit processing and claim verification is required.
Proficiency in RB Live system and Northgate NEC system is required.
Strong attention to detail and ability to work with precision under strict deadlines.
Familiarity with DWP Housing Benefit Award Accuracy legislation & Guidelines.
Ability to work independently with minimal supervision.
Excellent communication skills and ability to collaborate effectively with team members.
If you are interested in the position of a Customer Hub Officer and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk....Read more...
Civil Enforcement Officer - Sandwell - Full Time; 42.5 hours per week - £27,492.40 per annum
Do you enjoy working outside? Do you have a Full Clean UK Driving licence? Do you have customer service experience?
If the answer is "YES" then keep reading!
We have new openings for someone who:
- Wants to have a positive impact on your local area.
- Has excellent Customer Service skills and enjoys working with the public.
- as interest in joining a reliable business and team, playing a key role in your local community.
As a Civil Enforcement Officer, you will patrol the Sandwell area - enforcing and advising on Parking Restrictions. This is an important part of keeping our roads moving and ensuring public safety.
What will you do?
- You will patrol public streets and council car parks on a company moped or in a car to issue Penalty Charge Notices.
- Advise customers and members of the public on the rules and parking provisions
- Report on any defects to street furniture, such as signs and road markings.
What will you bring?
- You will have excellent customer service skills.
- The skill to speak to people in a friendly but effective way
- Full UK Driving licence
- Experience in security is desirable but not essential
What's on offer to you?
- Full time employment; 42.5 hours per week
- £27,492.40 per annum
- A full credited training programme is provided, with continued assistance for career growth.
- Benefits including pension, employee discount scheme etc.
- Weather appropriate uniform.
If this sounds like an opening for you then apply now and one of our team will be in touch very soon.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer a influencing work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the training prospects to fulfil their potential while aiming for excellence in their work. ....Read more...
Seasonal Mobile Patrol Officer Southampton and Surrounding Areas - 3 Months Minimum Work £11.44 Per Hour
Do you enjoy working outside?
Are you over 18?
Are you customer focused?
Do you have a driving Licence?
If the answer is "YES" then we would love for you to join our Parking Team based in the South East of London.
As a Car Park Officer, you will undertake patrols of our car parks, enforcing and advising on Parking Restrictions. You will have excellent customer care skills and be able to converse in a friendly and effective manner. You will be managing our car parks in the South East of London. You will be provided with a company vehicle for this role.
What you will do:
- You will patrol our car parks
- You will issue fines where appropriate
- You will guide the public on rules and advise about parking provisions
- You will keep our car parks and their provisions clean and tidy
What you will bring:
- You will have excellent customer service skills
- You will have a full UK driving license
If this sounds like a prospect for you then apply now with your CV
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.....Read more...
Estate Officer Hammersmith, London Temporary Full TimeWe are seeking an experienced and dedicated Estate Officer to join a team in Hammersmith on a full-time temporary ongoing basis. The Estate Officer will be required to be primarily out on patch and will provide a high quality, responsive estate management service to our residents by ensuring communal areas are safe and attractive, and undertake minor works or repairs to minimise potential risks. Please note driving a fleet van is a main component of this role and a full UK Driving Licence is required. Requirements
Previous experience in a similar role as Estate Officer, Groundskeeper, etc preferred but not essential
Full UK Driving Licence required
Driving focused role at least 2-5 years experience
Excellent customer service
Ability to undertake manual handling activities
Knowledge and understanding of Health and Safety legislation
Friendly, approachable demeanour with a "can do" attitude
Role Expectations
Ensure the safety and attractiveness of communal areas through regular inspections and minor repairs
Support local teams in achieving Fire Risk Assessment targets by conducting scheduled and emergency clearances of communal hallways
Communicate effectively with Housing Officers, Residents, Contractors, and local authorities
Uphold Health and Safety legislation to create a safe and happy environment for all residents
Demonstrate a proactive, problem-solving approach to address issues promptly and efficiently
Build positive relationships with residents and contractors to achieve high standards with minimal disruption
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Job title – Customer Relationship Officer
Location – Hackney, E8
Contract – Temporary ongoing
Hours – Full Time 36
Start Date: ASAP
We are currently recruiting for a looking for a Customer Relationship Officer. The role involves supporting the complaints team and provides a fantastic opportunity to gain vast experience and knowledge of Building Maintenance, working with various different stakeholders, teams, and with their residents.
The successful candidate will be at the heart of everything this company does, as customer experience is their top priority. They are looking for an individual who can bring excellent customer service skills to the table, along with the desire to learn and develop in a fast-paced, complex role.
Duties would include:
Support the complaints team in Building Maintenance
Provide excellent customer service skills to stakeholders, teams and residents
Gain vast experience and knowledge of Building Maintenance
Learn and develop in a fast-paced, complex role
Work towards this company's vision of being a place for everyone
Eliminate discrimination and disadvantage caused by social class
Work towards eradicating discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status
Interested in flexible working
Essential criteria and experience:
Proven experience in a property complaints environment or similar role
Excellent customer service skills
Ambitious and hardworking
Desire to learn and develop in a fast-paced, complex role
Ability to work with various different stakeholders, teams and residents
Commitment to eliminating discrimination and disadvantage caused by social class
Commitment to eradicating discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status
Interest in flexible working
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk
....Read more...
Temporary Accommodation & Procurement Service Manager 17.5 Hours a Week – 2 Days in Office, 1 WFH Initially Office Based whilst Training We are seeking a Housing Services Manager to oversee a Temporary Accommodation and Procurement Team. You will be responsible for managing the day-to-day operations of the Temporary Accommodation and Procurement Team and directly supervising the Senior Temporary Accommodation Officer, Senior Procurement Officer, Senior Access & Support Officer, the Supported Project Manager and Caretakers. Your role will involve developing and implementing systems and practices to ensure that the service achieves performance targets and quality standards.Key Responsibilities:
Manage and supervise staff within the Temporary Accommodation and Procurement Team, ensuring compliance with legislation, council policies, and best practices.
Lead the development and implementation of strategies to procure suitable properties for homeless clients, meeting statutory targets and housing needs.
Assist in formulating strategy, policy, and development for private sector housing.
Set priorities for the team's work, ensuring performance and customer care standards are met.
Collaborate with senior management to develop and implement new policies or frameworks in response to demands and government targets.
Develop and implement new procedures or practices for the team, considering legislative and accreditation requirements.
Effectively manage budgets and resources, negotiate with landlords, and evaluate information to identify solutions.
Represent the organization in meetings, presentations, and negotiations with stakeholders.
Essential Requirements
Good knowledge of current housing legislation related to homelessness.
Proven ability to manage budgets and resources effectively.
Strong negotiation skills for property procurement and landlord relations.
Excellent problem-solving skills and ability to analyse complex situations.
Effective communication and presentation skills.
Understanding of multi-agency partnerships and team management.
Ability to prioritise and manage a varied workload, including attending meetings and emergencies outside office hours.
Significant experience in front-line housing services and team management.
Track record of delivering high-quality customer-focused services and driving service improvement.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk....Read more...
Job Title – Housing Choices Administration Support Officer
Location – LE67
Contract – TEMP – Running til end of June
Hours – 36.25
Role summary –
This company is seeking a highly skilled and experienced Housing Choices Administration Support Officer to join their team. The successful candidate will be responsible for providing administrative support and customer service to this company's housing applicants. The ideal candidate must have excellent administrative skills, be computer literate, and comfortable dealing with customers over the phone. The successful candidate will be challenged with supporting this company during a busy time, as they manage the transfer of all their current housing applicants onto a new lettings system while implementing a new allocations policy.
Key Responsibilities:
Provide administrative support to this company's housing applicants.
Deal with customers over the phone
Work partly out of this company's customer service centre in Coalville
Manage the transfer of all current housing applicants onto a new letting system
Implement a new allocation policy
Requirements:
Excellent administrative skills
Computer literate
Comfortable dealing with customers over the phone
Ability to work partly out of this company's customer service centre in Coalville.
Ability to work remotely.
Experience in managing the transfer of data onto a new system.
Experience in implementing new policies.
Strong attention to detail
Ability to multitask and prioritise workload.
Excellent communication skills
Ability to work well under pressure.
A positive and proactive attitude
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk
....Read more...
