Tearoom SupervisorSalary: £28,000 per annum (pro rata) + BenefitsHours: 5 days over 7 to include weekends and bank holidays (Annualised hours – working more hours during the summer months and less during the winter)Based at Ampleforth Abbey YO62 4ENClosing date: 31st May 2026 (we may close the role earlier than this date if we receive a high level of interest).Benefits
Up to 8% employer-matched pensionLife assuranceFree lunch during working hoursFree on-site parking20% discount at the Tea room and Abbey ShopCycle to Work SchemeChristmas ClosureHistoric Houses and Yorkshire Great Houses, Castles and Gardens passes to borrowEmployee Assistance programmeRetail savings platform50% discount on fitness suite, swimming and other activities at St Albans Centre
About Ampleforth AbbeyAmpleforth Abbey is home to the UK’s largest Benedictine monastic community, rooted in the Rule of St Benedict. Our mission is to seek God through prayer and service, and to invite others to experience faith in action.Located in the Howardian Hills near York, the Abbey sits within an Area of Outstanding Natural Beauty and welcomes thousands of visitors each year to its Retreat Centre, Visitor Centre, Shop and Tea Room.Ampleforth Abbey Trust, a registered charity, works alongside the monastic community to support this mission. With around 60 lay staff, the Trust delivers on a five-year strategy, choosing a Future Together, to ensure a sustainable, faith-led future for the Abbey and its valley home.We are looking for a Tearoom Supervisor for the day-to-day operation of the Abbey Tearoom ensuring a high standard of customer service, food quality and cleanliness. Set within a historic monastic environment, this role also requires sensitivity to the peaceful and reflective nature of the site, creating a welcoming and respectful atmosphere for all visitors.If you enjoy working in a friendly peaceful atmosphere, meeting new people, being part of a hardworking team Ampleforth Abbey is perfect for you!Main Responsibilities but not limited to:-Operations & Service
Oversee the daily running of the tearoom, ensuring smooth and efficient serviceLead by example in delivering warm, courteous, and attentive customer serviceMaintain high standards of presentation for food, beverages, and the tearoom environmentEnsure compliance with food hygiene, health, and safety regulations and safeguarding.
Team Leadership
Supervise, support, and motivate tearoom staff and volunteersAssist with staff training, rota planning, and performance managementFoster a positive, collaborative team culture
Customer Experience
Create a calm and welcoming environment aligned with the abbey’s valuesHandle customer queries, feedback, and complaints professionallyEnhance the visitor experience by promoting the tearoom as part of the wider abbey visit
Stock & Financial Management
Monitor stock levels, place orders, and manage deliveriesMinimise waste and control costs effectivelyAssist with cash handling, till operations, and daily reconciliations
Standards & Compliance
Uphold strict food safety and hygiene standardsEnsure cleanliness and organisation across all areas (front and back of house)Adhere to safeguarding, health & safety, and organisational policies
ExperienceYou will have:Essential:
Previous experience in a café, tearoom, or hospitality supervisory roleStrong leadership and team management skillsExcellent customer service and communication abilitiesGood organisational and problem-solving skillsKnowledge of food hygiene and safety standardsBarista trained
Own transport required – located Ampleforth
Desirable:
Experience working in a heritage, visitor attraction, or faith-based settingInterest in history, heritage, or monastic traditionsPersonal Licence holder
Personal Qualities
Calm, approachable, and professional mannerRespect for the spiritual and historic nature of the abbeyAbility to work in a sometimes quiet, reflective environmentFlexible and reliable, with a hands-on attitude
Working Conditions
Includes weekends, bank holidays, and occasional eventsFast-paced environment during peak visitor seasonsStanding for extended periods and some lifting may be required
Ampleforth Abbey Trust is committed to the highest standards of safeguarding. All appointments are subject to an enhanced DBS check and satisfactory references.Interested? If you feel that you possess the relevant skills and experience, then please send your cv INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
