Respond to all assigned customer tickets within SLA, make and receive calls to customers, update the necessary internal CRM/ticket system and supplier systems where necessary
Keep customers informed on progress of tickets
Escalate business critical issues
Contact suppliers where necessary to escalate issues, and update internal system with supplier responses
Where necessary, order/provision/configure new services for customers
Ensure all IT support customers are fully always monitored
Arrange and take ownership of customer projects where appropriate
Maintain a good understanding at all times of SolCo’s product set, and take ownership of improving knowledge
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA Apprentices secure full-time employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks
Employer Description:Solution Consultants ICT Limited are a growing IT managed service provider (MSP) who support over 300 clients with their IT & Telecoms services, along with providing guidance, consultancy and IT project support.Working Hours :Days and shifts to be confirmed.Skills: IT skills,Attention to detail,Organisation skills,Time management....Read more...
As part of our team, you will play a crucial role in managing the entire lifecycle of smartphones and tablets for our corporate customer base and for ensuring that we deliver world class support and service. Your mission will be to ensure the seamless deployment, support, retirement and recycling of these devices, working to tight timescales and with great attention to detail. You will also support customers with their technical issues, by providing over the phone support, including following trouble shooting steps, to diagnose technical issues.
We're seeking someone with a natural flair for all things technical, armed with strong problem-solving abilities, exceptional customer service skills, a professional and confident telephone manner, and an unwavering attention to detail. If you're eager to be part of a forward-thinking company that values innovation, growth and sustainability, this role is tailor-made for you!
What you will do:
Proactively manage mobile device orders on behalf of customers including shipping, sending letters, stock management and onward delivery to customers and end users
Configure and prepare devices and accessories in accordance with agreed specifications
Assist with the on-site distribution of devices where required (UK locations)
Monitor and maintain accurate inventories of customer device orders and stock levels
Assist with checking goods in
Test devices based on agreed specification
Recycle, Trade-In and data wipe mobile devices, in-line with agreed specifications
Accurately update customer inventory and service records
Provide technical support for end user mobile device queries including liaison with the end user and customer IT teams as required
Support provisioning and in-life management and technical support of mobile data networking services and routers
Complete regular learning and training to develop your skills and knowledge
Training:Digital Support Technician Level 3 Apprenticeship Standard:
The successful candidate will undertake a fifteen-month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions.
You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification.
You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body.
This is a Level 3 qualification.Training Outcome:Any career progression routes will be discussed upon successful completion of the apprenticeshipEmployer Description:Formed in 2012, Utelize was founded by Matt Atkinson and Kevin Steed.
Matt and Kevin have worked in the telecoms industry since the 1990’s. Both within the industry in commercial analyst and billing management roles and as procurement & technology consultants working for large enterprise organisations. They have also been founders and investors in a range of telecoms related businesses.
As it became clear that mobile would become the primary way of working for the majority of business workers, Matt and Kevin decided to form Utelize. Their aim was to create a new type of service provider that would, in Kevin’s words, “actually care about its customers, does the right thing and continuously strives to deliver better services!”.
The business has grown since then and was recognised in 2015 as an Everline Future 50 company (highlighting future potential high growth technology businesses).
We were delighted to also be recognised in this year’s Financial Times List of Europe’s 1000 Fastest Growing Companies (2020).
In 2019, we successfully applied to become a cohort member in the technology accelerator BetaDen. Where we have been busy developing our new Simovate range of next generation mobile networking products for remote workers and other business applications, closely linked to the Worcestershire 5G Test bed, where innovative new 5G and IoT solutions are being tested and developed.
Today we support a varied and growing number of well known mid market and enterprise brands. These include HomeServe, Stagecoach and Mitsubishi Corporation as well a number of specialist partners including our strategic partners at Mobliciti; who trust us to deliver excellent value, objective and plain speaking advice and above all proactive service and support.
Working Hours :Monday- Friday
8:30am - 5:00pmSkills: Communication skills,Attention to detail,Organisation skills,IT skills,Initiative....Read more...
Assist and direct staff or customers when support tickets are raised
Support projects team with customer IT projects, including preparing IT equipment, EPOS and other scripted functions, to prepare equipment for live customer projects for our blue-chip client base
Identify and implement, where requested by management, any necessary technological advances for enhancing business products and services
Maintain and update existing products and services and provide documentation to support and educate employees and customers in said use where applicable
Support and maintain software and hardware used in the organisation's day-to-day operations and services
Provide an excellent level of service to our customers, being professional and courteous at all times
In addition to the above there may be other duties to carry out in relation to business/customer operational needs as and when required by your line manager to include supporting the warehouse and projects team at busy times and when the helpdesk is not busy. The role will require you to provide excellent levels of service to both internal staff and external customers.
Duties & Responsibilities:
Be considered technical trouble-shooter or, ‘go-to’ person in the event of requirement for first line technical support customer issues fully supported by your colleagues
Be nominated support for all matters pertaining to IP Protect Lite, WiFi, Loyalty and Chip & PIN solutions within our customer base
Respond in an organised, timely manner to all support issues received inbound across customer base customers and/or sales consultants and be able to perform technical and non-technical system maintenance to support a user or the team, i.e. password resets, running reports, firewall management, rule setting, managing authorised devices and responding to alerts regarding unauthorised devices on the network etc.) – All training provided and internal support of your role
Ensure support tickets are responded to and resolved within internal and customer set SLAs where applicable
To carry out remote installs and telephone support while customer's self-install
Read manuals, periodicals, release updates and technical reports to learn ways to further respond to issues and questions in respect of all systems and network(s)
Provide technical pre-sales support to sales, as and when required
Provide out of hours’ support as and when required and agreed with your line manager
Training:Information Communications Technician Level 3 Apprenticeship Standard:
The classroom training for the ICT apprenticeship comprises of 4 modules.
Each module takes 1 week, and the apprentice will attend this in an online classroom with their designated JBC trainer.
When the classroom training takes place will be agreed at the induction meeting between employer, apprentice and JBC Skills trainer/mentor. We advise a bi-monthly approach to each moduleThe full 5 days will be required on the training weeks, and the apprentice must be in a quiet, suitable environment for learning to take place. This can either be in the workplace or at home. The class sizes are small (a maximum of 10 learners) so that discussions and assessment can take place between apprentices, peers and trainers.
The 4 ICT modules are:
Networking Fundamentals
Mobility and Operating Systems
Cloud Fundamentals
IT and Business Principles
JBC delivers this apprenticeship over 16 Months total. This is made up of a 13-month training period and a 3-month assessment period that is known as EPA (End Point Assessment).
On the apprentice’s successful completion of the end point assessment, the apprentice will receive the following:
Level 3 Information Communications Technician Apprenticeship Certification.
This apprenticeship is recognised for entry on to the Register of IT Technicians and those completing their apprenticeships are eligible to apply for registration.Training Outcome:As well as the chance to receive full on-the-job training throughout, by the end of the apprenticeship you’ll have gained nationally accredited qualifications.
The company also aims to offer the apprentice a permanent role at the end of the training (subject to successfully completing course and objectives.)Employer Description:With a legacy that spans more than two decades working with major high street retailers, EIT are the installer of choice for your complete installation needs.
Our management team has combined experience of more than 75 years and there are very few situations that we have not experienced or solved when challenges are presented.
No job is too big or small and, with an enthusiastic and dedicated project management team, highly trained to work with PRINCE2 methodology, we are well placed to service all of your installation needs.
We are accredited installers for Point to Point Encryption (P2PE) and for a vast range of other peripheral services such as cabling and network infrastructure, Telecoms, Electrical, Audio Visual and much more.
So often, it's the installation that can make or break the IT project budget. Delays and disruption arising from poorly managed deployment can waste time, tie up your IT resources and damage business performance. Here at EIT we pride ourselves on project delivery being right first time, on-time and...within budget!Working Hours :4 days on, 2 days off and cover weekends and Bank Holidays. Christmas Day, Boxing Day and New Year’s Day are Bank Holidays and are classed as days off for all staff. Early Shift: 8am - 5pm. Late Shift: 11am - 8pm. Sunday Shift: 10am - 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
