Communicate with drivers, staff, customers, and suppliers in a professional and timely manner
Assist Fleet Co Ordinator with Fleet service planner to ensure that all Vehicles and Trailers have a rolling 12-month plan for all Maintenance requirements
Maintain up to date records with regards to Vehicle and Trailer maintenance in line with DSVA standards
Assist in the management of Driver defect reporting ensuring that all reported defects are rectified in an appropriate time scale
Report weekly to Compliance development manager on all set KPI targets
Raise Purchase orders to suppliers when approved by Line manager
Assist in Maintaining good housekeeping on the Vehicle telematics system
Assist with continuous tachograph analysis software is up to date, accurate and ensure good housekeeping
Report weekly on Fleet washing and cleanliness
Generate and circulate weekly driver league report
To undertake a development programme leading to a level 2 qualification as part of an apprenticeship within the given time scales
Keep your mentor informed of your progress and raise any concerns and issues with them
Training:Customer Service Practitioner Apprenticeship Standard at Level 2
Providing customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.
The Customer Service Practitioner Apprenticeship Standard at Level 2 combines the knowledge, skills and behaviours required of the standard and includes functional skills in maths and English.
Delivery will be in the workplace with an assessor or coach through a combination of assessing, coaching, training and mentoring.
The minimum duration of the apprenticeship is 12 months, with an additional 3 months for an externally assessed end point assessment. A total of 15 months plus functional skills if required. Prior learning and experience will also be taken into consideration.
Further information on the standard can be viewed here - https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1Training Outcome:The ideal candidate will hold a passion for transport industry and has a will to progress in the industryEmployer Description:Pallet Plus offers transport solutions for delivering and collecting palletised goods throughout the UK and Ireland.Working Hours :Monday to Friday
Shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Initiative,People skills,Positive attitude,Proactive approach,Able to follow processes....Read more...
WS Transportation BV have a great opportunity for an apprentice to join our team in Immingham. As an Apprentice, you will play a crucial role in supporting our operations by assisting in, planning workloads, providing excellent customer service, and handling general administrative tasks. This apprenticeship offers an exciting opportunity to gain hands on experience, and specialist knowledge of the transport industry.
Key Responsibilities:
Serve as a point of contact for customer enquiries
Assist with general administrative tasks such as customs clearance, data entry, filing, and document management
Support with planning routes to ensure timely and efficient delivery of goods
Ensuring ongoing communication between drivers, customers and depots
Prepare and maintain transportation-related records, including driver logs and delivery schedules
All other associated duties as required
Requirements:
Strong organisational skills with the ability to prioritise tasks and meet deadlines
Excellent communication skills, both verbal and written
Proficiency in basic computer applications, including Microsoft Office
Attention to detail and accuracy in handling administrative tasks
Ability to work effectively in a team environment and collaborate with colleagues
Willingness to learn and adapt to new challenges in the transportation industry
Enthusiasm for pursuing a career in transport logistics and operations
Training:All apprenticeship training will take place within the workplace. You will be visited and fully supported by a specialist work based trainer, who will visit once every 3-4 weeks. They will provide training, as well as guidance on how to collect practical evidence. You will also be fully supported by the employer’s team, who will provide wider training and valuable experience in the logistics industry.Training Outcome:WS Transportation BV are offering this position with a view to the role becoming permanent for the right candidate, with opportunity for internal progression. A professional and career driven individual would flourish in this role. We are committed to investing bespoke industry training and with our wealth of industry knowledge, the right candidate will have a career for life.Employer Description:WS Transportation BV is a pioneering company leading the way in transportation services for the construction industry. -
Founded in April 2014 by William Stobart and his son Edward Stobart, WS Specialist Logistics has quickly established itself as a dynamic force in the sector. Directed by industry experts. -
At WS Transportation BV, we pride ourselves on our commitment to innovation, safety, and efficiency. Our dedication to pushing boundaries has led to a step change in these sectors, setting new standards for excellence. From flatbed transport to specialist lifting services, we offer a diverse range of logistics solutions tailored to meet the unique needs of our clients. -
Our impressive portfolio includes some of the UK's and Europe's most renowned blue-chip brands, as well as numerous UK SMEs. Joining our team means becoming part of a company that values collaboration and partnership, working closely with clients to deliver outstanding service and tailored transport solutions. -
Customer service is at the heart of everything we do. With a dedicated 24/7 customer service department based at our Head Office in Runcorn, our team ensures that both drivers and clients receive the support they need, whenever they need it. Our real-time ETA boards provide clients with peace of mind, allowing them to track their deliveries with ease. -
Technology is central to our operations at WS Transportation BV. We've invested in cutting-edge IT systems, including GPS tracking and central planning, to streamline our processes and enhance efficiency. Our commitment to innovation extends to driver training and development, with industry-leading standards of induction and CPC courses ensuring that our team members are equipped with the skills and knowledge they need to excel. -
Join us at WS Transportation BV and be part of a company that values its people and fosters a culture of growth and development. With opportunities for advancement and a supportive work environment, we're committed to helping you reach your full potential in your logistics career.Working Hours :Monday to Friday, 08.30 - 17.30, with some flexibility over start/finish time.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience,Professional attitude,Ambitious,Excellent telephone manner....Read more...
The Role
Answering customer calls, liaising with service partners for queries in an efficient and timely manner.
Ensuring the delivery of a quality customer experience on each and every communication.
Communicating with suppliers to give our customer relevant updates and information.
Understanding the customer's needs and requirements and adapting an appropriate approach accordingly.
Responding to all calls and emails in a timely manner and to a high standard.
Booking on jobs.
Assisting customers with the company website.
Liaising with drivers.
Giving support to the Director and sales staff as needed.
Assisting with all health and safety.
Be proactive under pressure, show initiative in finding solutions for customers.
Keep a positive outlook in a role that can be challenging, maintaining a friendly telephone manner, and most of all enjoy what you do.
An option to get involved in sales.
The Candidate
They are looking for a reliable, self-motivated candidate, who is willing to learn and work as part of a team. They should have excellent attention to detail and be competent in IT with software skill that include Microsoft office. The candidate will be supported in learning how to use our operating systems including pallets, courier, and freight.
A UK Driver’s licence would be an advantage. This role will be supported by a Level 3 Business Administration Apprenticeship standard qualification supported by Starting Off.Training:
Business Administration Level 3
Remote training delivery
Onefile
VLE
6 hours of dedicated training time every week
Training Outcome:
Possible fulltime permanent position upon completion of the apprenticeship.
Employer Description:An established but expanding courier business based in south-east London with an additional six offices in the Midlands and Southeast.
They are currently looking for an Operations and Customer Service Advisor Apprentice to join their busy logistics team.
They pride themselves on offering a high level of customer service with a positive attitude towards their work and are now actively looking for a motivated, eager individual to join them as a Business Administration Apprentice in Bristol.
This is an exciting opportunity for a graduate or someone who is looking to go into the transport industry.Working Hours :8:30am to 5.00pm, Monday to Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
· Reception cover – meeting and greeting clients, transferring incoming calls to colleague and taking messages
· Producing documents
· Inputting information onto the case management system
· Dealing with incoming post and preparing outgoing post for despatch
· Setting up meeting rooms for client visits
· Filing and scanning documents
· Supporting the case handlers with any general administration task
· Project work based on an administration task
Person specification:
The ideal candidate will have a good telephone manner, be IT literate and have a flexible approach to work. They will ideally be a car driver or due to take their driving test. They will have at least a 4/C in GCSE Maths and EnglishTraining:
Business Administration Level 3
Remote training delivery
Onefile
VLE
6 hours of dedicated training time every week
Training Outcome:Possible full time permanent position upon completion of the apprenticeship.Employer Description:A prestigious well established Law firm. The company provide legal services in litigation, conveyancing, employment law, family law and wills and probate. They are one of Northamptonshire’s oldest Law Firms who have been established for over 200 years and commit to providing a high standard of service. They are now looking for an apprentice to join their friendly team in Corby, Northants.Working Hours :8.45am – 5pm Monday to Friday
(45-minute lunch break)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Sitting in this developmental post, the successful candidate will be given protected time to complete their assignments, as well as participate in activities and training that contribute to their professional development.
Alongside this, apprentices will be responsible for carrying out generic administrative duties alongside the full-time clerical staff.
These duties include but are not limited to:
Covering main reception,
Inputting data,
Responding to emails,
Arranging and rearranging meetings,
Diary management,
Note taking,
Filing, scanning and printing documents.
The successful candidate will split their time between working at home and working in the office which is Ballard House.Training:
You will be completing a Level 3 Business Administrator Apprenticeship qualification
Functional Skills if required
The training provider will be Achievement Training Plymouth
Training Outcome:
Whilst there is no guarantee of a permenant position at the end of this apprenticeship, there is a possibilty that a position may become available to apply to
Employer Description:We are the local authority for Plymouth, providing services and information to many of the area’s 262,700 residents as well as businesses and visitors. We employ over 2500 members of staff in a wide range of occupations including health consultant, park ranger, children’s social worker, refuse driver, registrar, housing delivery officer and customer support assistants.
Plymouth City Council is an equal opportunities employer. All applicants will be considered for employment regardless of any of the protected characteristics.
As part of our commitment to promoting equality we offer guaranteed interviews to those who meet the essential criteria and are considered disabled, care experienced or are an Armed Forces Service Leaver within the last two years.Working Hours :Monday - Friday, 9.00am - 5.00pm.
4 working days on the job and 1 working day allocated to completing the apprenticeship standard.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Creative,Passion for the environment....Read more...
Deliver excellent customer service
Contribute to the efficient operation of the shop and the generation of profits, which can be used for our charitable objectives
Ensure the shop is adequately stocked and merchandise is in a manner designed to attract customers
You’ll play an essential role to ensure our customers receive exemplary service every time they visit our store
You will be dealing with customers, answering queries, selling goods, handling payments and making sure that goods are attractively displayed
You’ll also work on our donations team, accepting donations from customers and processing them
You’ll develop an awareness of what our customers want and therefore select the best stock that is most likely to sell
You may also work on our delivery and collection services, working with the van driver to deliver larger items to customers
You’ll also be the first point of contact for people enquiring about our advice centre, these are likely to be vulnerable people and you’ll be capable of dealing with people in a sympathetic, non-judgemental manner
We employ a number of learning-disabled people in our shop, and you’ll work in a manner that reflects our values as an inclusive employer
You’ll ensure you work at all times in a manner that ensures the health and safety of both you, your colleagues and the general public.
You will also assist in delivering our community programmes such as Cuddle Corner, the advice service, school uniform bank and similar services.
Training:Continuously develop their personal effectiveness and impact as a Customer Service Practitioner, increase knowledge and confidence to influence behaviours, consider Employment Rights and Responsibilities, gain the essential skills to aid career progression and receive support from a dedicated team of qualified Trainers.
For this Apprenticeship Standard, learners will benefit from the completion of the Level 2 BTEC Diploma in Customer Service and so the Apprentice is also required to successfully achieve three mandatory units which are completed by either online assessment or written assignment.
The completion of this qualification requires monthly visits from a qualified IPS Trainer to develop the Apprentice’s skills and progress the build of the Apprentice portfolio to prepare for End Point Assessment.Training Outcome:
Upon successful completion of the apprenticeship there is a chance for a permanent position.
Employer Description:Strood Community Enterprises is a charity retailer. Strood Community Shop CIC was set up to do one thing: make life better for everyone in Strood.
Our Vision - the community of Strood is somewhere people from all walks of life can thrive, prosper and achieve in whichever way they choose.
Our Mission - We want Strood to be a place where everyone can belong. We want to break down the barriers to achievement among young people and help build their confidence so they can thrive. We want to build the confidence of young people. We believe that isolation and loneliness is a pandemic all of its own, and we want to bring our community together and connect people, and support them to improve their mental health.
We’ll focus on people who need our help most but provide a service to everyone. We’ll work with other charities that are trying to help the same community, particularly when they are specialists in what they do, and use our resources to help them.
Strood Community Shop CIC will primarily serve people who live and work in Strood and its surrounding areas. But we also recognise that Strood is a crossroads which many people pass through every day. So people come to Strood for all manner of reasons and therefore we will strive to serve more than just our primary community.
We are tackling three priority areas at the moment, young people, social isolation and mental health.
We use the shop in Strood town centre as the foundation on which we can build our services. The shop provides the location which will exist for as long as people continue to support us.Working Hours :5 days over a 6 day period (Monday - Saturday). Shifts to be confirmed.Skills: Communication skills,Customer care skills,Team working,Initiative,Polite,Willing to learn,Time Management....Read more...
