Use our Ticketing System to work on and resolve Help desk Tickets & Service Requests
Make sure that Client Documentation is well maintained
Split tickets that have several issues into their own individual ticket
Review RMM dashboard and apply remediation actions as indicated by our Processes
Review regularly scheduled / automated actions as indicated by our Processes
From time to time the projects team will need additional resource to help deliver projects either on site or remotely. When opportunities arise then IT Technicians will be required to help with project delivery
Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:For someone looking to progress their role, the Apprentice IT Technician naturally leads Into roles such as: the Senior IT Technician, Network Engineer, Solutions Architect, Account Manager, Virtual CIO or Service Desk Manager. Employer Description:The number one goal of everyone in our team is to make our clients exceptionally happy. The Apprentice IT Technician plays an important role in making sure that happens.
The Apprentice IT Technician handles the first level support requests that come in from our clients. They are the first to touch a help desk ticket and make sure that the issue is handled quickly and the client is informed of what to expect every step of the way.
When help is needed the Apprentice IT Technician can get help from, or escalate issues to, other members in Service Delivery Team.Working Hours :All details will be confirmed at interview.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Non judgemental....Read more...
Support with the setting up of lessons and support the technician and technical trainer and/or lecturer
Assist experienced technicians in maintaining workshop equipment and tools.
Adhere to strict safety protocols and wear appropriate personal protective equipment (PPE)
Collaborate with engineers, technicians, and other team members.
Perform routine maintenance tasks on machinery and equipment.
Support the setting up of laboratories and workshop space
Work independently on set tasks to support the running of the workshop and practical spaces
Support the technician with risk assessments and maintaining high health and safety expectations
Participate in training sessions to develop skills in equipment operation and maintenance procedures
Work with the technician to support with cleaning, repairing, and restocking returned equipment
Training:Day release, 1 day per week, at the Advanced Technology Centre, Olive Grove, Sheffield College. Training Outcome:Potential full time employment subject to satisfactory completion of the apprneticeship and role availability. Employer Description:Our Advanced Technology Centre is The Sheffield College’s home of engineering, motor vehicle, gas fitting and plumbing, just a five minute walk down the road from our City Campus.Working Hours :Monday to Friday start and finish to be agreed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
This role will have the opportunity to work with the school and the wider Ark IT team to provide excellent customer centric, proactive and reactive support to ensure the continuous availability of the IT equipment within the SLA’s and KPI’s as defined.
Your duties and responsibilities in this role will consist of:
Assess incoming incidents and prioritise work according to timescales and processes
Keep accurate and timely records within the incident monitoring system, making sure that the end user receives feedback at all times on the progress of faults and changes
Carry out technical investigation support calls and escalate to the local technical team where Apprentice Requirements / Job Description issues require escalation
Maintain spare IT stock, warranties and software licences in accordance with the asset register Instigate hardware swap outs within the timescales set out by the available SLA to maintain service availability on failed devices
Arrange and repair (where required) equipment under the terms of the warranty agreement on specific hardware
Ark is committed to safeguarding and promoting the welfare of children and young people; all successful candidates will be subject to an enhanced Disclosure and Barring Service check
Ark Schools are committed to attracting, developing and retaining a diverse workforce, with a broad range of backgrounds, experiences and perspectives
Training Outcome:The role offers a permanent role upon completion of the apprenticeship depending on performance:
Apprentice Technician
Junior Technician
On Site Technician
Senior Technician/Team Leader
Infrastructure Manager/Service Delivery
Employer Description:Ark is an education charity that exists to make sure that all children, regardless of their background, have access to a great education and real choices in life.Working Hours :Monday - Friday. Shifts to be confirmed.Skills: Communication skills,Attention to detail,Customer care skills,Hard working,Good team player....Read more...
Provide 1st line IT Support to customers who seek IT support
Logging helpdesk issues and escalating when necessary
Remote access troubleshooting
Configuring systems and updating software
Make sure that the company CRM system is updated
Answering customer tickets through a ticketing system and speaking over the telephone responding to inquiries from password resets to backups
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:
This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician
Employer Description:Evolve Managed Network Solutions offers proactive and human-centric digital solutions to keep your business running smoothly 24/7/365. With smart systems and agile procedures, we identify and fix problems before you even notice them.
Our four primary services – Business Connectivity, Guest Wi-Fi, SD-WAN and IT Support – provide one-stop solutions for all your telecom needs. Our patented SD-WAN technology allows us to deliver top-notch hardware with software-defined WAN paths that offer layers of redundancy, ensuring high availability and cloud-based control.Working Hours :Monday- Friday
(40 hours per week)
Weekly Rota:
7:00am to 4:00pm, 8:00am to 5:00pm, or 9:00am to 6:00pmSkills: Communication skills,IT skills,Customer care skills,Problem solving skills....Read more...
Finding and identifying mechanical faults, for example in the brakes, gears or fuel pumps.
Checking for problems in newer vehicles with testing equipment connected to the vehicle's electronic control unit (ECU).
Carrying out repairs, which could include replacing damaged parts.
Carrying out routine servicing and checks.
Training:
Our training partner will deliver a high-quality Level 3 Motor Vehicle Service and Maintenance Technician programme here in our bodyshop.
No college attendance required.
You will work alongside a highly skilled mentor who will support you in becoming a skilled and qualified technician. It is essential to be able to follow instructions to gain an understanding of the company and vehicle manufacturer processes.
Motor vehicle service and maintenance technician (light vehicle) (level 3)
Before the Standard is met, all apprentices must hold a certificate that meets the EU’s 2014 F-gas regulation
Training Outcome:
A career within the automotive industry with many opportunities to progress to positions of responsibility including a Service Manager and Master Technician. The opportunities are endless.
Employer Description:Manheim Vehicle Solutions is an evolving business, supporting customer de-fleet and handover services.
This a development position designed to develop an individual to the position of a technician. This role will be in line with working with a mentor. Training will be provided that has been designed to teach and develop an individual in vehicle mechanics and electrics to gain an understanding of both aspects, this is so able to get to a level where they able to carry out most repair work. A Training programme will also be provided to gain the accreditation for an NVQ Level 3 in motor vehicle mechanics. Following this qualification, it is expected that the individual will follow a manufacturer supported development programme.
Team members are responsible for ensuring all customer defined requirements are delivered, ensuring operational and customer service excellence is achieved.Working Hours :Typically 07.00 - 16.30, Monday to Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Physical fitness....Read more...
Finding and identifying mechanical faults, for example in the brakes, gears or fuel pumps
Checking for problems in newer vehicles with testing equipment connected to the vehicle's electronic control unit (ECU)
Carrying out repairs, which could include replacing damaged parts
Carrying out routine servicing and checks
Training:
Our training partner will deliver a high-quality Level 3 Motor Vehicle Service and Maintenance Technician programme here in our bodyshop
No college attendance required
You will work alongside a highly skilled mentor who will support you in becoming a skilled and qualified technician. It is essential to be able to follow instructions to gain an understanding of the company and vehicle manufacturer processes
Motor vehicle service and maintenance technician (light vehicle) (level 3)
Before the Standard is met, all apprentices must hold a certificate that meets the EU’s 2014 F-gas regulation
Training Outcome:A career within the automotive industry with many opportunities to progress to positions of responsibility including a Service Manager and Master Technician. The opportunities are endless.Employer Description:Manheim Vehicle Solutions is an evolving business, supporting customer de-fleet and handover services.
This a development position designed to develop an individual to the position of a technician. This role will be in line with working with a mentor. Training will be provided that has been designed to teach and develop an individual in vehicle mechanics and electrics to gain an understanding of both aspects, this is so able to get to a level where they able to carry out most repair work. A Training programme will also be provided to gain the accreditation for an NVQ Level 3 in motor vehicle mechanics. Following this qualification, it is expected that the individual will follow a manufacturer supported development programme.
Team members are responsible for ensuring all customer defined requirements are delivered, ensuring operational and customer service excellence is achieved.Working Hours :Typically, 09.00 - 17.00 Monday to Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Physical fitness....Read more...
Accurately assemble drilling products and tool assemblies
Read and interpret assembly drawings, procedures and follow written and oral instructions
Identify components and use pertinent hand tools and rework techniques, operate assembly equipment and tools
Test assembled products and tool assemblies
Troubleshoot and resolve problems associated with products and assemblies
Document records of work performed in the relevant business system
Perform daily 5S activities and participate in lean manufacturing projects
Perform preventative maintenance on machines using written instructions and a checklist
Successfully complete provided safety training including but not limited to crane, forklift, drugs and alcohol, electrical, emergency response, fire, first aid, health and hygiene, PPE, SIPP, risk reporting, IT security, hazardous materials, driving
Develop a level of soldering skills including awareness of solder and flux theory, and practical experience in soldering related activities such as tinning, splicing, Jenkin spring, turret soldering, crimping, etc
Training:Level 3 Engineering Manufacturing Support Technician apprenticeship standard:
Qualification: Technical Support Technician -
Level 2 competence units
Level 3 competence qualification
Level 3 knowledge qualification
On and off the job training
Knowledge, Skills and Behaviours
Training schedule has yet to be agreed upon, further details will be made available at a later date.Training Outcome:
Career progression plan for Assembler / Technician. Further career progression beyond Assembler / Technician roles is possible
Further progression may well be available in other areas within our sector, upon successful completion of the apprenticeship
Employer Description:We are a global technology company, driving energy innovation for a balanced planet. Every day, we work together to create industry-changing technology that unlocks cleaner, safer access to energy for every community, including those we live and work in. This purpose is timeless and enduring, and it will drive us through the decades to come.
In Stonehouse, we primarily design, develop, manufacture and sustain rotary steerable and measurement whilst drilling tooling tools.Working Hours :Monday - Friday; start time is a little flexible (shifts to be decided).Skills: Attention to detail,Logical,Interest in Electrical Eng,Practical understanding....Read more...
Ensure Maximo is administered correctly.
Lead/assist in development of Maximo planned maintenance systems projects.
Provide support to Maximo users.
Draw up planned maintenance and other Maximo data items and input to Maximo.
Use initiative to identify and implement quick, effective solutions to problems associated with planned maintenance, certification and Maximo in general.
Undertake academic study required of apprenticeship. Measures of success:
Maximo planned maintenance systems reflection against requirements.
Maximo functionality upgrades implemented on time without unplanned negative impact on users.
Successful completion of apprenticeship.
General requirements:
Maintain a high standard of individual performance, in terms of accuracy of data input/analysis and effective written/oral communication skills.
Ensure correct standard of dress and cleanliness. Name badge to be on person.
Display a positive and flexible attitude towards work and all staff.
Training:Apprenticeship Overview Expected duration: 16 months Apprenticeship level: Level 3 (Advanced) Programme: Digital Support Technician – Digital Applications pathway During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Digital Support Technician standard. The training covers the following core occupational duties: https://www.instituteforapprenticeships.org/apprenticeship-standards/digital-support-technician-v1-1 Training Outcome:During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as a qualified Digital Support Technician.Employer Description:We are Wightlink. We are Captains, Baristas, Accountants, Engineers, Cleaners, Port Operators Technicians and many more.
We’ve been carrying people across the Solent for over 160 years and things have changed a lot in that time. Bigger ferries, more passengers, quicker crossing times - but some things remain the same; not least our dedication to providing the best service possible and our passion for the Isle of Wight.
Our mission is to be the easiest way to cross the Solent with outstanding customer service and we’re always looking for outstanding people who can help us deliver on it. We’re an equal opportunities employer with a strong focus on diversity and inclusion. Safety is at the heart of everything we do, and we’re backed by some of the world’s leading investors.
We take our commitment to the environment seriously and you can play a part in helping us achieve our goals. We already operate England’s first hybrid energy ship, Victoria of Wight, and have implemented a wide range of initiatives to protect the sea, land and air that surround us. With big plans for the future, it’s a great time to join us – we’ve pledged to further reduce our carbon emissions significantly over the next decade.Working Hours :Monday - FridaySkills: Communication skills,IT skills,Team working,Adaptable and Flexible,Able to work to deadlines....Read more...
Support with patient consultations
Dispensing medicine
General admin
Dealing with over-the-counter and phone enquiries
Use of the computer and the pharmacy-specific software
Checking off and unpacking orders
Stock management
Date checking of stock
Processing NHS prescriptions
Training:Level 3 Pharmacy Technician apprenticeship standard, which includes:
Senior role within the pharmacy
In-house training
Opportunity to register with the GPhC as a Pharmacy Technician once qualified
Training Outcome:
Full-time permanent role for the right person
Opportunity to register with the GPhC as a Pharmacy Technician once qualified
Employer Description:Dearne Valley Pharmacy is a UK based independent online pharmacy ran by skilled professionals who care about your health. Providing confidential NHS services free of charge to the standards we would want for our loved ones, we include telephone and live video consultations to provide our exceptional service to bring care closer to you. We can arrange free delivery of NHS prescriptions if you register with us for this service, anywhere in the country and for whenever suits you.Working Hours :Monday- Friday
Shifts to be confirmedSkills: IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Logical,Team working,Patience....Read more...
Role responsibilities include:
Commissioning of IT equipment: Laptops, Workstations, Servers, Tablets and Mobile Devices
Coordinate and file build sheets are completed in full and signed-off
Provide Tier 1 IT support to Agile-TS customers in-line with the agreed SLA’s
Effective use of the telephone to receive incoming support-calls and outgoing to close-calls
Logging of Open Support Tickets using the company CRM system via the Helpdesk Manager
Ensure all support issues are logged and progressed in a timely manner (while supervised)
Escalate support calls to Tier 2 & 3 technical engineers
Build relationships with engineers to raise skill and knowledge levels to enable a self-help approach
On-Site Support:
Attending customer site to investigate and fix IT Support calls (while supervised)
Conduct effective and efficient housekeeping activities on the customer’s site (while supervised)
Training:
The apprentice will be working towards the Level 3 Information Communications Technician Apprenticeship Standard
College attendance will be at the Colchester Institute - Colchester Campus one day per week during term time
Training Outcome:Future potential prospects include:
1st Line IT Support Technician
2nd Line IT Engineer
Helpdesk Technician
Workshop/Commissioning Engineer
Employer Description:Agile Technical Solutions is an IT Consultancy and IT Support Company servicing the needs of our valued clients and customers. The company was founded in 2010 by MD_Nick Baines who, after working for a number of years in the IT industry formed a relationship and an understanding as to what it really takes to provide a premium IT service to businesses. The name Agile came from the idea that the Company could be flexible and able to adapt to the individual needs of our customers.
With this understanding came a vision and an ethos to find the right IT solutions for the right business reasons. We believe in investing time to get to understand our customers businesses in order to provide effective IT solutions both now and moving towards the future.
We aim to get the very best from current systems and use our knowledge of new and proven innovations to improve IT capability, business efficiency and security.Working Hours :Monday to Friday 08:30 - 17:30 with a one-hour lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Patience,Positive can do attitude,Enthusiastic,Keen to learn and engage,Reliable transport,A sense of humour....Read more...
Accurately assemble drilling products and tool assemblies
Read and interpret assembly drawings, procedures and follow written and oral instructions
Identify components and use pertinent hand tools and rework techniques, operate assembly equipment and tools
Test assembled products and tool assemblies
Troubleshoot and resolve problems associated with products and assemblies
Document records of work performed in the relevant business system
Perform daily 5S activities and participate in lean manufacturing projects
Perform preventative maintenance on machines using written instructions and checklist
Successfully complete provided safety trainings including but not limited to crane, forklift, drugs and alcohol, electrical, emergency response, fire, first aid, health and hygiene, PPE, SIPP, risk reporting, IT security, hazardous materials, driving
Develop a level of soldering skills including awareness of solder and flux theory, and practical experience of soldering-related activities such as tinning, splicing, Jenkin spring, turret soldering, crimping, etc.
Training:Level 3 Engineering Manufacturing Support Technician apprenticeship standard:
Qualification: Technical Support -
Level 2 competence units Level 3 competence qualificationLevel 3 knowledge qualification On and off the job training.
Knowledge, Skills and Behaviours.Training Outcome:Career progression plan for Assembler / Technician. Further career progression beyond Assembler / Technician roles possible.Employer Description:We are a global technology company, driving energy innovation for a balanced planet. Every day, we work together to create industry-changing technology that unlocks cleaner, safer access to energy for every community, including those we live and work in. This purpose is timeless and enduring, and it will drive us through the decades to come.
In Stonehouse, we primarily design, develop, manufacture and sustain rotary steerable and measurement whilst drilling tooling tools.Working Hours :Monday - Friday. Start time is a little flexible.Skills: Attention to detail,Self Motivated,Interest in Engineering....Read more...
Pharmacy Technician Apprenticeship - Enfield
• Achieve the best possible outcome through a person’s medicines by managing, ordering, receiving, maintaining and supplying medicines and other pharmaceutical products safely, legally and effectively, whilst meeting the regulatory standards.• Provide person-centred health advice to all patients, whether on prescription or over the counter, and refer them to other healthcare professionals when appropriate.• Support the management of the day-to-day operation of the pharmacy, such as clinical governance, business operation and processes, and supervise other pharmacy staff.• Provide training to pharmacy and the wider healthcare teams, such as for new members of staff.• Maintain a quality service through auditing and evaluating the service and processes, and respond to feedback.• You will also gain a nationally recognised qualification at Level 3, equivalent to A level, which will enable you to register with the General Pharmaceutical Council (GPhC) as a Pharmacy Technician.Training:
Pharmacy Technician (Integrated) Level 3
Training Outcome:An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence.Potential for full time employment on successful completion of the apprenticeship.Transferable skills that are invaluable in the wider world of work.Employer Description:Our reputation is built on our commitment to prompt professional, personal service and attention to detail, which is reflected in the services we offer and the time we take to get to know our clientele and how to best service their needs.Working Hours :Mon- Fri 9-6Skills: Attention to detail,Communication skills,Customer care skills,Initiative,Non judgemental,Organisation skills,Patience,Team working....Read more...
Being an effective and customer focused member of the IT team, learning new skills and supporting our customers.
Supporting the IT helpdesk, helping customers both remotely and face-to-face.
Helping customers with basic queries, including setting up new user accounts.
Helping with procurement, security of assets and general office administration.
Supporting the roll out of new IT equipment, including mobile devices and phones.
Gaining an understanding and providing basic support on the Acis ICT network, including Servers, desktop systems, applications, mobile devices and telephony.
Gaining an understanding and providing basic support of our key business applications including Housing, Asset Management, Repairs and Financial systems along with mobile working applications.
Writing documentation and helping with delivering training for key office systems.
Assisting with IT induction training.
Work flexibly in the interests of the service – this may include undertaking other duties appropriate to the responsibilities of the post.
Training:
Training will be at North Lindsey College where you will access a wide range of facilities on offer.
Day release
You will undertake the Information Communications Technician standard.
https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-1
You will undertake Functional Skills for English and/or Maths if needed
You will undertake both on and off-the-job training by a team of industry qualified professionals to give you the best skills, knowledge and experience that will help you become an Information Communications Technician of the future! Training Outcome:
Successful completion of the apprenticeship could lead to a higher-level apprenticeship or full-time employment for the right candidate.
Employer Description:We're a housing charity going beyond the bricks and mortar to create opportunities for people to lead better lives. Serving communities across the East Midlands, Yorkshire and the Humber, we also support people to pick up new skills and qualifications and provide a home adaptations service to help people to enhance their independence.Working Hours :Monday to Friday, shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
· Log and resolve client issues.
· Visit clients onsite to carry out range of IT support.
· Provide technical support to clients and enable them to make full use of the services they offer.
· Record and resolve faults wherever possible.
· Undertake minor repairs to computers and accessories as appropriate.
· Install new computer equipment and services, software, hardware and upgrades.
Person specification:
· Our client is looking for a dynamic, enthusiastic and customer focused individual with a passion for IT, to work in a well-established, vibrant company offering opportunities for growth and development.
· A degree of knowledge of desktop operating systems (Windows 7/8/10/11).
· Knowledge of MS Office and Microsoft365.
· Some hardware, software, printing, and networking troubleshooting skills would be an advantage, but not essential.
· Good interpersonal skills and to be able to organise yourself and your time effectively.
· A ‘can-do’ attitude and be willing to work as part of a team.
· A full driving license and your own transport.
· GCSEs in Maths and English at level 4/C or above.
The successful candidate will achieve a Level 3 Information Communication Technician qualification at the end of the apprenticeship, delivered by Starting Off.Training:
Level 3 Information Communication Technician Apprentice
Remote training delivery
Onefile
VLE
6 hours of dedicated training time every week
Training Outcome:Possible full time permanent position upon completion of the apprenticeship.Employer Description:An education-focused IT support provider with an aim to encourage teaching and learning through the confident use of technology. They provide a wide range of IT Support and Services for local schools.
The role is for an Apprentice Onsite Support Technician, based in one of their secondary schools.Working Hours :Monday - Friday between 9:00am-5:30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Duties to include:
Provide end-user support to staff, students and visitors as required
Undertake general maintenance and cleaning of all IT-related hardware
Install new hardware and software as directed by the Senior Manager for Systems and Structures
Maintain and update content on the Academy website, Social Media and Digital signage
Provide support and administration for the Academy’s web-based Learning and Teaching solutions
Training:
Training will be at North Lindsey College where you will access a wide range of facilities on offer.
Day release
You will undertake the Level 3 Information Communication Technician standard: https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-0
You will undertake both on and off-the-job training by a team of industry-qualified professionals to give you the best skills, knowledge and experience that will help you become an ICT technician of the future!
Training Outcome:Successful completion of the apprenticeship could lead to a higher-level apprenticeship or full-time employment for the right candidate.Employer Description:The St Lawrence Academy is a thriving Church Academy that has successfully served its local community since opening in 2008 and provides children with fantastic opportunities for personal and spiritual growth. Directors of St Lawrence Academies Trust and the Diocese of Lincoln are looking for an inspirational, talented and experienced school leader; one who can lead the Academy towards achieving academic excellence for our students and enable them to fully flourish.
The St Lawrence is an oversubscribed academy for 11-16-year-old students of all abilities. Our PAN now stands at 165. We currently have a roll of 790, which is due to be 810 in September 2023.
We serve a diverse community in Scunthorpe, North Lincolnshire. We are an inclusive Academy striving to meet the needs of all our learners in our caring environment. Students from all backgrounds and faiths, regardless of ability, are welcome. We are sponsored by the Diocese of Lincoln and have a strong Christian ethos.Working Hours :Monday – Friday, shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Problem solving skills,Team working....Read more...
Remit are proud to be partnered with City West Commercials to deliver their Daimler HGV Technician apprenticeships.
If you have an interest in the motor industry and want to work in a hands-on role where you can problem solve and make a real contribution as part of a team, this apprenticeship is the perfect place to start!
Work alongside a qualified Technician to learn how to carry out repairs according to Daimler procedures in a safe and responsible manner
Be trained on how to service, maintain and repair Daimler vehicles which have the latest technology
Learn the fundamentals of heavy vehicle technologies – heavy vehicle chassis, engine, fuels, transmissions, hydraulic and air braking, electrical systems, and testing
Be taught how to setup accessories and specific equipment on the vehicles
Ensure appropriate work logs are kept for all vehicles, and all job cards and service sheets are completed in a timely manner
Keep high levels of morale and focus to ensure the highest possible levels of productive efficiency, quality of workmanship, and production finish in order to sustain growth in customer confidence in the service provided
Training:Training is delivered in the workplace and on block release to Remit/Daimler’s Automotive Academy in Coventry.
There are a total of 16 x 1 week blocks over the 32 month programme. The costs of hotel accommodation, food and travel are met by the employer and there will be no cost to you. You will also receive 1-2-1 support from your Development Coach to help you achieve:
IMI Heavy Vehicle Service and Maintenance Technician Level 3
Training Outcome:
Upon successful completion of the apprenticeship, you will achieve an automotive industry recognised qualification
After this we will continue to invest in your future, by providing training and development opportunities so you can excel in your role and further your skills and experience as a fully qualified Technician
Employer Description:As part of the national Mercedes-Benz dealer network, City West Commercials strive to offer the highest levels of service possible. They ensure you are in the best possible hands by offering routine servicing, diagnostic and major repair work for Daimler Truck, FUSO and Unimog. They want to help support you and your business by providing you with the help you need. They take the time to get to know you as a customer and put together a service solution which you are happy suits your business needs and budget. With branches in Bristol, Avonmouth, Devon, Cornwall and Somerset we are conveniently situated throughout the whole of the South West to service your needs. In addition, Their out of hour's Service 24h providing immediate access to Roadside Assistance across City West Commercials coverage in the South West.Working Hours :Monday - Friday, 08:00 - 16:30Skills: Enthusiasm to learn,Mechanically minded....Read more...
Remit are proud to be partnered with Skills Group to deliver their HGV Technician apprenticeships.
If you have an interest in the motor industry and want to work in a hands-on role where you can problem-solve and make a real contribution as part of a team, this apprenticeship is the perfect place to start!
Work alongside a qualified Technician to learn how to carry out repairs in a safe and responsible manne
Be trained on how to service, maintain and repair PCV vehicles
Learn the fundamentals of heavy vehicle technologies – heavy vehicle chassis, engine, fuels, transmissions, hydraulic and air braking, electrical systems, and testing
Be taught how to setup accessories and specific equipment on the vehicles
Ensure appropriate work logs are kept for all vehicles, and all job cards and service sheets are completed in a timely manner
Keep high levels of morale and focus to ensure the highest possible levels of productive efficiency, quality of workmanship, and production finish in order to sustain growth in customer confidence in the service provided
Training:Training is delivered in the workplace and on block release to Remit’s Automotive Academy in Derby. There are a total of 18 x 1 week blocks over the 32 month programme. The costs of hotel accommodation, food and travel are met by the employer and there will be no cost to you.
You will also receive 1-2-1 support from your Development Coach to help you achieve:
IMI Heavy Vehicle Service and Maintenance Technician Level 3
Functional Skills Level 2 in English & Maths (if required)
Training Outcome:Upon successful completion of the apprenticeship, you will achieve an automotive industry recognised qualification. After this, we will continue to invest in your future, by providing training and development opportunities so you can excel in your role and further your skills and experience as a fully qualified Technician.Employer Description:With over 105 years of experience, the Skills Group is proud to be a family-run business in the heart of Nottinghamshire, providing a range of award-winning coach holidays, specialised private hire and group travel.Working Hours :Monday - Friday, times to be confirmed.Skills: Enthusiasm to learn,Mechanically minded....Read more...
Customer Service:
Provide excellent communication to the school
Work with the Line Manager or Network manager to ensure that the schools are getting the best level of service
Requesting, follow up and closing quotes with adequate description and detail
Technical Responsibilities:
Desktop & Applications Support/Server & Network Support/Configuration & Installation
Learn to maintain an up-to-date and accurate database of school hardware and software
Learn and demonstrates the necessary skills and behaviours to securely operate across all platforms and areas of responsibilities in line with organisational guidance, legislation
Quality Management:
Ensure all written (emails) and verbal communication is of the highest level to both internal and external customers
Customer relations/satisfaction e.g., customer feedback
Ensure any non-conformances are reported (for any mistakes or complaints etc.)
General: (will be to:)
Attend apprentices training workshops and complete coursework in a timely manner in accordance with the relevant apprenticeship guidelines
Ensure excellent communication with schools, manager, and other team members
Training:Why choose our Azure Cloud Support Specialist Information Communications Technician apprenticeship?
The new Microsoft Azure Cloud Support Specialist Information Communications Technician Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Information Communications Technician Level 3 Apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Functional Skills in maths and English, if required
Get an introduction to Windows, Linux and PowerShell
Training Outcome:90% of QA apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programmes offer ongoing development tracks.Employer Description:Turn IT on (TIO) provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training to more than 1,000 schools, by consultants and staff who understand teaching. Over half of our consultants have worked in education, and we now employ in excess of 160 people across London and the Southeast. We put schools and their needs first, taking care of all their technology needs so that they can get on with teaching and learning.
As an inclusive employer, we are proud of the diversity and flexibility that we have, and the breadth of skills and experience of our staff. turn IT on is a friendly and supportive place to work where people feel trusted and respected.Working Hours :Monday - Friday, between 9am and 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Analytical skills,Team working....Read more...
After a period of business growth, Link ICT are again on the lookout for an IT apprentice to join their team in Derby.
Reporting into the Technical Services Manager, your duties will include, but are not necessarily limited to the following:
Provide onsite and remote IT technical support to clients
Respond to support tickets in a timely manner, resolving tickets where possible and escalating where necessary
Ordering new ICT hardware and logging devices onto asset register
Installation and configuring of operating systems
Software installation, such as Office365, firewalls and anti-virus
Some lower level network administration may be required, such as setting policies and group permissions
Performing server backups where required
Administration of cloud services such as Microsoft 365 and Google Workspace
Assisting with structured cabling and network infrastructure installation
Supporting with any technical queries regarding unified comms
Technical fault diagnosis with audio visual equipment
Training:
Alongside this role, you will study towards your Level 3 Information Communications Technician Apprenticeship qualification, on either the Network Technician or the Support Technician pathway.
You will receive blended training, which includes weekly live, online training sessions and access to on-demand resources via the Pluralsight online learning platform.
In addition to this, you will also have a review with your Skills Coach every 6-8 weeks, to ensure you are happy and on-track with your Apprenticeship.
Training Outcome:
Upon successful completion of the apprenticeship, there the possibility of a full-time role available for a hard-working apprentice, and potential to specialise in areas such as cyber security, networking or provisioning.
Link ICT will continue to support you with professional certifications and will consider progressing you onto higher level apprenticeship programmes.Employer Description:Link ICT was founded in 2004 by Mark Fryers and set out to break the industry mould for how the provision of outsourced IT support services were provided. Now, with support from a team of customer focused technicians who have many years of industry experience, we pride ourselves on providing bespoke IT and telecoms solutions that inspire trust and build user confidence. A wide range of organisations including schools and businesses trust us to deliver their IT support function. Our unique onsite support combines the benefits of outsourcing with the benefits of your own IT team. Our aim is to ensure organisations truly benefit from investment in their IT infrastructure by ensuring systems work efficiently and users are trained to use them effectively. We offer a comprehensive range of services, from risk management to telecoms and connectivity, driven by the latest technological advances and are as unique as your organisation.Working Hours :Monday - Friday, 9.00am - 5.30pm (30 minutes lunch).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Full UK Driving Licence,Confidentiality....Read more...
Raising and fixing tickets promptly, ensuring timely resolution
Assisting with help desk inquiries and providing customer support, including answering calls
Testing all hardware and software to ensure functionality, following internal checklists for installs and updates
Configuring and troubleshooting laptops, desktops, tablets, phones, and hardware components such as RAM, hard drives, power supplies, and graphics cards
Working with ethernet, cables, firewalls, switches, and other networking components to ensure optimal network performance and resolve issues
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:Progression onto the Level 4 apprenticeship and to develop within the business.Employer Description:At Giraffe Connected Solutions, they're not just another IT company. They're a close-knit team of innovative problem solvers, dedicated to delivering cutting-edge technology solutions to businesses of all sizes. From cybersecurity to cloud computing, they pride themselves on staying ahead of the curve and providing their clients with top-notch service.Working Hours :Monday - Friday, 8.30am - 5.30pmSkills: Communication skills,Hard Working,Passionate about IT,Mature....Read more...
This is no ordinary engineering apprenticeship. Our engineers are at the forefront of maintaining the Royal Navy’s fleet.
As an Engineering Technician, you'll contribute to the design, manufacture, installation, operation or maintenance of systems on ships, submarines and infrastructure.
This varied and exciting programme covers trades including Mechanical, Electrical, Fabrication, CNC Machining, Pipefitting and Support Engineering. You’ll be assigned one of these trade routes to specialise in. You’ll be asked to indicate your preferences during the application process.
Training:This 4-year programme incorporates classroom learning plus on-the-job training. You'll study core engineering principles plus develop specialist skills in mechanical, electrical, fabrication, CNC machining or other fields. Your whole first year will be spent at City College Plymouth learning the basics of engineering. In years 2 and 3 you will spend 1 day per week at college and 4 days per week in the dockyard at HM Naval Base Devonport. In your fourth year, you will be based in the dockyard 5 days per week. You'll be fully immersed, working alongside professionals to solve real-world challenges. Through rotations across departments, you'll grow a broad expertise in engineering and gain insight into our operations. We'll equip you with the technical know-how and behaviours to thrive in this vital role. The culmination of the apprenticeship is passing the required End Point Assessment, which gains you your nationally recognised apprenticeship certificate as a Level 3 Engineering Technician. Training Outcome:Upon successfully completing the programme, you’ll become a qualified Engineering Technician, specialising in your chosen field (mechanical fitting, electrical fitting, fabricating, CNC machining, pipefitting or support engineering). Upon programme completion, you can expect to earn a competitive salary exceeding £34,000. You may also have the opportunity to undertake higher-level qualifications to further your career within Babcock across a variety of roles and functions. Employer Description:Babcock is an international defence, aerospace and security company
operating in our focus countries of the UK, Australasia, Canada, France
and South Africa, with exports to additional markets with potential to
become focus countries. We meet our customers’ key requirements of affordability, availability, and capability by delivering engineering, support and critical systems to defence and civil markets.Working Hours :Monday - FridaySkills: Attention to detail,Organisation skills,Problem solving skills,Logical,Team working,Initiative....Read more...
The role of a Quality Technician Apprentice involves working from customer and engineering drawings, data and documentation to carry out the inspection, testing, validation, troubleshooting and fault diagnosis of issues experienced in manufacturing processes. This can range from both existing legacy and new product introduction within a highly complex manufacturing site.
Specific activities could include:
Inspection and validation of product and shop floor records
Monitor and analyse reject, rework and Right First Time (RFT) data
Drive and support targeted Continuous Improvement (C.I.) activities
Review of manufacturing production readiness
Work with other functions to improve the Quality Management System
Continually improve own understanding of lean manufacturing methods
Training:Engineering and Manufacturing Support Technician Level 3.
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Any career progression routes will be discussed upon successfil completion of the apprenticeship.Employer Description:At BAE Systems, we provide some of the world’s most advanced, technology-led defence, aerospace and security solutions. We employ a skilled workforce of more than 93,000 people in around 40 countries. Working with customers and local partners, we develop, engineer, manufacture, and support products and systems to deliver military capability, protect national security, and keep critical information and infrastructure secure.Working Hours :Shifts to be confirmed.Skills: Communication skills,Organisation skills,Team working....Read more...
Pharmacy Technician Apprenticeship - Southampton
Achieve the best possible outcome through a person’s medicines by managing, ordering, receiving, maintaining and supplying medicines and other pharmaceutical products safely, legally and effectively, whilst meeting the regulatory standards.
Provide person-centred health advice to all patients, whether on prescription or over the counter, and refer them to other healthcare professionals when appropriate.
Support the management of the day-to-day operation of the pharmacy, such as clinical governance, business operation and processes, and supervise other pharmacy staff.
Provide training to pharmacy and the wider healthcare teams, such as for new members of staff.
Maintain a quality service through auditing and evaluating the service and processes, and respond to feedback.
You will also gain a nationally recognised qualification at Level 3, equivalent to A level, which will enable you to register with the General Pharmaceutical Council (GPhC) as a Pharmacy Technician.
£6.40ph
Training:
Pharmacy Technician (Integrated) Level 3
Training Outcome:
An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence.
Potential for full time employment on successful completion of the apprenticeship.
Transferable skills that are invaluable in the wider world of work.
Employer Description:Our reputation is built on our commitment to prompt professional, personal service and attention to detail, which is reflected in the services we offer and the time we take to get to know our clientele and how to best service their needs.Working Hours :Monday - Friday, 9.00am - 5.30pm. Saturday, 9.00am - 1.00pm.Skills: Attention to detail,Communication skills,Customer care skills,Initiative,Non judgemental,Organisation skills,Patience,Team working....Read more...
Pharmacy Technician Apprenticeship - Wokingham• Achieve the best possible outcome through a person’s medicines by managing, ordering, receiving, maintaining and supplying medicines and other pharmaceutical products safely, legally and effectively, whilst meeting the regulatory standards.• Provide person-centred health advice to all patients, whether on prescription or over the counter, and refer them to other healthcare professionals when appropriate.• Support the management of the day-to-day operation of the pharmacy, such as clinical governance, business operation and processes, and supervise other pharmacy staff.• Provide training to pharmacy and the wider healthcare teams, such as for new members of staff.• Maintain a quality service through auditing and evaluating the service and processes, and respond to feedback.• You will also gain a nationally recognised qualification at Level 3, equivalent to A level, which will enable you to register with the General Pharmaceutical Council (GPhC) as a Pharmacy Technician.£7.55 - £13 – depending on experienceTraining:Pharmacy Technician (Integrated) Level 3.
Training schedule has yet to be agreed. Details will be made available at a later date. Training Outcome:An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence.Potential for full time employment on successful completion of the apprenticeship.Transferable skills that are invaluable in the wider world of work.Employer Description:Our reputation is built on our commitment to prompt professional, personal service and attention to detail, which is reflected in the services we offer and the time we take to get to know our clientele and how to best service their needsWorking Hours :40-45 hours per week, days and shifts to be confirmed.Skills: Attention to detail,Communication skills,Customer care skills,Initiative,Non judgemental,Organisation skills,Patience,Team working....Read more...
Pharmacy Technician Apprenticeship - Reading
Achieve the best possible outcome through a person’s medicines by managing, ordering, receiving, maintaining and supplying medicines and other pharmaceutical products safely, legally and effectively, whilst meeting the regulatory standards.
Provide person-centred health advice to all patients, whether on prescription or over the counter, and refer them to other healthcare professionals when appropriate.
Support the management of the day-to-day operation of the pharmacy, such as clinical governance, business operation and processes, and supervise other pharmacy staff.
Provide training to pharmacy and the wider healthcare teams, such as for new members of staff.
Maintain a quality service through auditing and evaluating the service and processes, and respond to feedback.
You will also gain a nationally recognised qualification at Level 3, equivalent to A level, which will enable you to register with the General Pharmaceutical Council (GPhC) as a Pharmacy Technician.
£7.55 - £13ph, depending on experience.
Training:
Pharmacy Technician (Integrated) Level 3
Training Outcome:
An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence.
Potential for full time employment on successful completion of the apprenticeship.
Transferable skills that are invaluable in the wider world of work.
Employer Description:Our reputation is built on our commitment to prompt professional, personal service and attention to detail, which is reflected in the services we offer and the time we take to get to know our clientele and how to best service their needsWorking Hours :30-45 hour per week, shifts to be confirmed.Skills: Attention to detail,Communication skills,Customer care skills,Initiative,Non judgemental,Organisation skills,Patience,Team working....Read more...
