The role of a Steelworker includes working from planned drawings to erect product framework. You will be involved in marking out, cutting and shaping components used in the framework of a BAE Systems product. This involves fabricating various sections as well as smaller steel components.As a Steelworker Apprentice you will be trained to use various types of tools and machinery used in the forming of steel plate. These will range from hand tools such as: scribes, dividers, hammer etc., to large presses and state of the art Computer aided burning machines. Other skills you will be taught in the steelwork environment will include, burning, welding and slinging. Steelworkers progress on to establishing datum points, levels setting key alignment of components during fabrication and construction. Accurate dimensional control is essential. You will use increasing levels of technology which includes theodolites, dumpy levels, laser levels and 3D laser projection from engineering design data".
During your apprenticeship you will spend the first year full time at college. Here you’ll learn the basic skills of using hand tools and machinery together with the Health and Safety requirements in the workplace. You’ll also begin your Level 3 Academic studies. In the second year you will transition to the company's site and be based solely at our SASK facility for approximately 9 months. You will further develop your new skills and be put through a series of phase tests to gain competency of steelwork and the quality required. You will then be placed on a team in one of our fabrication/ manufacturing areas to begin your exit role job training alongside our fully qualified tradespersons. Throughout your 2nd and 3rd years on site you will be attending Furness College on a day release basis to work towards your Level 3 engineering technician standard.
As a Steelworker you will be required to read and understand design drawings. Good hand-eye coordination, and manual/ physical dexterity are also important.
You will also be required to adhere to the safe and appropriate use of tools and safety equipment.Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Approximately 95% of apprentices choose to stay on with us. As a global business there are a world of opportunities – whether you decide to stay in the UK, or explore an overseas role.Employer Description:At BAE Systems, we provide some of the world’s most advanced, technology-led defence, aerospace and security solutions. We employ a skilled workforce of more than 93,000 people in around 40 countries. Working with customers and local partners, we develop, engineer, manufacture, and support products and systems to deliver military capability, protect national security, and keep critical information and infrastructure secure.Working Hours :Days and shifts to be confirmedSkills: Communication skills,Organisation skills,Team working....Read more...
The Project Controls Degree Apprenticeship is a 5 year scheme that will expose you to different areas in the business across three world-class programmes, offering real life project controls experience that facilitates your learning and development.
As a Project Controls apprentice you will work towards ensuring that our submarine programmes deliver successfully and safely to time, cost and quality: by critically analysing, interpreting and evaluating technical information to develop coding structures, cost and time objectives, robust recommendations and recovery plans for the project, programme or portfolio manager.
Projects don't come more challenging, pioneering, and critical than ours. Controlling key aspects of a project is a critical element of how we project manage our business and projects.
Our Project Controls apprentices are offered placements that enable you to be fully immersed in roles across our Project Controls community to gain a significant understanding and application of project controls and building your knowledge and skills in aspects such as:
• Risk – Developing an understanding of the principles of risk management, including the considerations needed for mitigating risk, considering project risks and opportunities when integrating into cost and planning processes, undertaking quantitative and qualitative analysis of risk and leading risk reviews
• Estimating – Developing an understanding of the estimation process, preparing estimating frameworks and using this information to estimate project needs and requirements, as well as using an evidence-based approach to estimating for estimate assurance, cost and risk analysis, uncertainties and contingencies
• Planning and Scheduling – Developing an understanding of planning and scheduling techniques, preparing and scheduling frameworks to enable recommendations on milestones and engineering schedules to be made, as well as using an evidence-based approach to create credible, achievable control schedules, including assurance, risk analysis, assumptions and probabilities
• Data Modelling and Forecasting – Developing an understanding of both modelling and statistical analysis techniques in order to identify variations from the baseline, whilst assessing their impacts on the project and making informed recommendations to the influence the project
• Communications and Stakeholders skills – Communicate improvements to project delivery by challenging key stakeholdersTraining:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Approximately 95% of apprentices choose to stay on with us. As a global business there are a world of opportunities – whether you decide to stay in the UK, or explore an overseas role.Employer Description:At BAE Systems, we provide some of the world’s most advanced, technology-led defence, aerospace and security solutions. We employ a skilled workforce of more than 93,000 people in around 40 countries. Working with customers and local partners, we develop, engineer, manufacture, and support products and systems to deliver military capability, protect national security, and keep critical information and infrastructure secure.Working Hours :Shifts to be confirmed.Skills: Communication skills,Organisation skills,Team working....Read more...
The Project Manager degree apprenticeship is an excellent opportunity for individuals who want to develop high-level project management knowledge, behaviours and skills that enable you to work within or lead a project team. From day one, you will be trusted to deliver and oversee on projects, juggling tasks that enhance your organisational skills, interpersonal skills, strategic planning, and adaptability. You will see first-hand how theoretical concepts like risk, stakeholder and resource management, are critical to delivering successful projects. Your university experience will serve as the backbone of your apprenticeship, providing you with a breadth of knowledge to apply directly to your work.
Engaging lectures, immersive studies and working collaboratively will enhance your analytical skills and equip you with the latest tools and methodologies in project management. You will have the opportunity to apply what you have learned to real-world projects, gaining confidence and creativity in making decisions that impact the success of the project.
Working at BAE Systems you will be supported in a nurturing environment by experienced professionals and skills coaches who will mentor you and offer invaluable insights into how successful teams operate. Through active participation in meetings and discussions, you will learn how to navigate complex challenges, manage expectations, and contribute meaningfully to projects.
Specific activities could include:Your day-to-day activities will be varied and exciting, offering you a broad exposure to the entire project lifecycle. You will set project goals, create timelines, monitor progress, and work closely with cross-functional teams. You will play a role in tracking budgets, managing resources, and identifying risks before they become issues. On top of that, you will use project management software, such as Microsoft Project, to keep everything on track, ensuring projects stay within scope and on schedule.
By the end of your apprenticeship, you will have more than just a qualification. You will have a rich portfolio of experiences, a deep understanding of both the theory and practice of project management, and the confidence to be innovative in a transformation environment.Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Approximately 95% of apprentices choose to stay on with us. As a global business there are a world of opportunities – whether you decide to stay in the UK, or explore an overseas role.Employer Description:At BAE Systems, we provide some of the world’s most advanced, technology-led defence, aerospace and security solutions. We employ a skilled workforce of more than 93,000 people in around 40 countries. Working with customers and local partners, we develop, engineer, manufacture, and support products and systems to deliver military capability, protect national security, and keep critical information and infrastructure secure.Working Hours :Shifts to be confirmed.Skills: Communication skills,Organisation skills,Team working....Read more...
Data Engineer - Lugano, Switzerland
Tech stack: Data Engineer; MS SQL, SSIS, C#, Data Governance, Data Security (Data Masking, Encryption), Data Catalogs, Power BI, Tableau, Compliance Management, Financial Data Platforms, KPI Calculation, Data Architecture, Data Structures, Data Loading Optimization, ETL, Database Management, System Reliability, System Scalability, Performance Optimization, Business Intelligence, Integration with Enterprise Systems, SQL Server, .NET, Software Development, Automation, Data Integration, Advanced Analytics, Cloud Platforms (Azure, AWS); Data Engineer.
We're thrilled to present a range of captivating roles for Data Engineers in the heart of cutting-edge fintech excellence. Here, you'll embark on a thrilling journey with the sharpest innovators in the world of private wealth management and financial software development. Brace yourself for a remarkable adventure, as our client's latest product release has ignited a revolution in asset management, unveiling an unprecedented, cosmic-scale approach to personalized and scalable wealth management solutions. Join us for a voyage into the future of finance!
Our client is looking for passionate Data Engineer candidates with experience in some or all of the following (full training will be provided to fill any gaps in your skill set): (Tech stack: Data Engineer; MS SQL, SSIS, C#, Data Governance, Data Security (Data Masking, Encryption), Data Catalogs, Power BI, Tableau, Compliance Management, Financial Data Platforms, KPI Calculation, Data Architecture, Data Structures, Data Loading Optimization, ETL, Database Management, System Reliability, System Scalability, Performance Optimization, Business Intelligence, Integration with Enterprise Systems, SQL Server, .NET, Software Development, Automation, Data Integration, Advanced Analytics, Cloud Platforms (Azure, AWS); Data Engineer.
This is your opportunity to be part of a new, technically challenging project and to be involved in the creation of a new application from scratch. Fintech is booming and our client are fast becoming a leader of this market!
All Data Engineer positions come with the following benefits:
3 hours ‘free time’ each week to investigate new technologies.
An annual training allowance of CHF 4,500.
27 days holiday (excluding Public Holidays) plus your birthday off.
Flexible working hours.
Location: Lugano, Switzerland/ Hybrid Working
Salary: CHF 80,000 - CHF 105,000 + Bonus + Pension + Benefits
To apply for this position please send your CV to Charlie Skipper at Noir.
Applicants must be based in Switzerland and have the right to work in Switzerland even though remote working is available.
NOIRSWITTZERLANDREC
NOIREUROPE
NOIREURNET
NC/CS/DATA80105....Read more...
As an NDE Apprentice, you'll be at the forefront of submarine construction, joining a dynamic team of skilled professionals who work across every stage of a submarine's build – from the initial framework to the final launch. You will dive into the heart of the action, getting hands-on with key structural and piping activities, while mastering cutting-edge inspection methods that keep these vessels safe and ready for the Royal Navy.
From day one, you'll be learning directly from some of the best in the business – our team of 87 industry-certified inspectors, who will be with you every step of the way, providing on-the-job training and mentoring. This is your chance to gain world-class qualifications in Non-Destructive Testing (NDT) at PCN Level 2. You'll be trained in essential methods like Magnetic Testing (MT) and Penetrant Testing (PT) and ultrasonic testing (UT) through a mix of hands-on experience and specialist training at external facilities.
This apprenticeship is about more than just technical skills – it's about building a career. With approximately 60% of your time spent on practical, hands-on inspections and the remaining 40% on desk-based tasks like data management and reporting, you'll develop a versatile skill set that is in high demand. This balance ensures continuous learning and growth, giving you the tools to excel in a variety of environments.
And the opportunities don't stop! The qualifications and experience you gain through this apprenticeship open doors to a world of possibilities. With the foundation you build here, there is even the opportunity to pursue further education, such as an NDT Foundation Degree, enhancing your knowledge and opening even more doors in this dynamic field. Non-Destructive Examination is a globally recognized field, meaning your skills will be valued not just in the UK, but around the world.
Join us and become part of a legacy that’s critical to engineering excellence and safety in one of the most challenging environments. With us, you'll play a key role in identifying flaws and rectifying defects, ensuring that every submarine we produce is fit for purpose and ready for its mission.
Start your career with us – a world of opportunity awaits in the NDE industry. Be part of something bigger, where your skills and dedication can make a real impact, not just locally, but globally. Make the invisible, visible. Your journey begins here!Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Approximately 95% of apprentices choose to stay on with us. As a global business there are a world of opportunities – whether you decide to stay in the UK, or explore an overseas role.Employer Description:At BAE Systems, we provide some of the world’s most advanced, technology-led defence, aerospace and security solutions. We employ a skilled workforce of more than 93,000 people in around 40 countries. Working with customers and local partners, we develop, engineer, manufacture, and support products and systems to deliver military capability, protect national security, and keep critical information and infrastructure secure.Working Hours :Shifts to be confirmedSkills: Communication skills,Organisation skills,Team working....Read more...
You will deal with all aspects of the electrical side including:
Fire alarms installation - Commercial
CCTV
Security
Access Controls
Alarm systems - Commercial and Domestic
Starlinks installations
4G and 5G wiring and installations
Trunking
Wiring
Training:Installation and Maintenance Electrician Level 3.
You will attend Hull College one day per week for your day release. Training Outcome:Progression into a full-time permanent position.Employer Description:VIP Communications are a group of business communication solution specialists, offering exclusive services and products to our clients. We specialize in services and solutions such as Business Mobiles and VoIP with a primary focus on procurement, to deliver the best outcome for your business.Working Hours :Monday - Thursday 8am - 5pm, Friday 8am - 4.30pmSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Logical,Team working,Initiative....Read more...
As a Project Administrator you will:
Preparing and maintaining project documentation, plans and reports for subcontractors
Ongoing customer communication with progress of outstanding works
Planning works efficiently with subcontractors and customers, taking consideration the location of other jobs booked for the day
Completion of daily excel spreadsheets
Updating CAFM system and customer portals
Training:You will be required to attend classes at Kidderminster College one day a week to achieve the level 3 Business Administration Apprenticeship Standard qualification.Training Outcome:Progression with company to co-ordinator, senior co-ordinator, there would be various opportunities. Employer Description:Installation and maintenance on all Fire and Security panels/devices. Our coverage is mainly West Midlands based, but we do have customers with sites throughout the UK including Scotland and Wales.Working Hours :Monday to Friday, shifts will either be 8am - 4pm or 9am - 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Confident,Positive Attitude....Read more...
The role of a Higher Business Support Apprentice within BAE Systems Maritime Services, Products, based at our Broad oak site, offers an exciting opportunity for you to gain experience in a variety of different functions. Working with our highly skilled and dedicated employees, including fellow apprentices, you will undertake placements in business functions such as; Supply Chain, Human Resources and Project Control. During the placements you will be carrying out a role that will suit the functions needs and gain experience and understanding of how each of them delivery business objectives. We aim to equip you with a comprehensive set of transferable knowledge, skills and behaviours by engaging with the organisation and its process.
As you learn about BAE’s operations you will encounter real-world challenges and work alongside the business to address them.
Additionally you will gain insights into BAE Systems operational framework and or intricate stakeholder relationships.
Specific activities could include:
The Business Support Apprenticeship is typically 24 months (two years), placements are approximately six months long and aims to provide a highly transferable set of knowledge, skills and behaviours, which can be gained working within the organisation and its processes
You will gain understanding in the way BAE Systems operates and our complex stakeholder relationships, which you will be required to interact with on a day-to-day basis.
Through training and work placements, in a variety of different functions, you will gain exposure to real challenges that support our business, gaining a firm grounding in operations and processes.
The role is one ideally suited to enthusiastic individuals who have a thirst for knowledge, a desire to learn, enjoy working in a team, can work on their own initiative and have excellent communication skills. This is a great opportunity for someone to gain new experiences, looking to expand their skill set and build confidence. It is an excellent starting point for your career at BAE Systems. In each placement you will get a flavour for the functions you experience, which is great opportunity for you to consider future career paths
The Business Support Apprenticeship is well suited to those of all ages, whether you are a school leaver or looking for a career change, the scheme is a great stepping stone into the world of business
Training:Operations Manager Level 5 Apprenticeship Standard:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:
Approximately 95% of apprentices choose to stay on with us. As a global business there are a world of opportunities - whether you decide to stay in the UK, or explore an overseas role
Employer Description:At BAE Systems, we provide some of the world’s most advanced, technology-led defence, aerospace and security solutions. We employ a skilled workforce of more than 93,000 people in around 40 countries. Working with customers and local partners, we develop, engineer, manufacture, and support products and systems to deliver military capability, protect national security, and keep critical information and infrastructure secure.Working Hours :Shifts to be confirmedSkills: Communication skills,Organisation skills,Team working....Read more...
Advanced Manufacturing Technicians are responsible for the overhaul and manufacture of components and assemblies found within our complex radar and underwater military products.
Manufacturing Technicians will typically have mechanical, electrical, electronic, control systems, bias and operate across multiple disciplines depending on the type of project being undertaken. To produce or re-furbish the components found in our underwater military products, Manufacturing Technicians will interpret drawings/specifications to plan their work, for example, ensuring they have the right tools, equipment and resources to complete the task to the required specification.
Manufacturing Technicians are required to check their work against quality standards and make adjustments as required based on their knowledge.
During this four-year apprenticeship, the Advanced Manufacturing Apprentice will develop a detailed understanding of manufacturing and assembly techniques, to include but not limited to electrical wiring, mechanical fitting, Printed Circuit Board rework and Microelectronics processing. Upon successful completion of the Advanced Manufacturing Apprenticeship, the apprentice will be able to perform complex assembly/disassembly or modification tasks to industry standards such as IPC and ANSI-J on electronic or mechanical components, subassemblies and systems – encompassing new build, repairs, and prototype products.
The Level 3 Advanced Manufacturing Apprenticeship has a typical duration of 48 months, the first year of which is spent in our Skills Development Centre located in Portsmouth Naval Base. During the first 12 months of your programme, you will undertake a range of practical engineering activities that are supported by our dedicated Engineering Skills Coaches.
On successful completion of your initial engineering training, you will transition to your manufacturing areas at Broad Oak, Hilsea, Portsmouth, where you will continue to develop your knowledge, skills and behaviours.
Throughout your Apprenticeship, you will gain valuable experience working on military products, which will culminate in you completing your End Point Assessment.
The Advanced Manufacturing Apprentice must comply with statutory regulations and organisational safety requirements, and you will be trusted to work both independently and as part of a team. On completion of the Apprenticeship, you will be able to work with minimum supervision, taking responsibility for the quality and accuracy of the work that you undertake and will be proactive in finding solutions to problems and identifying areas to improve business processes.Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Approximately 95% of apprentices choose to stay on with us. As a global business there are a world of opportunities – whether you decide to stay in the UK, or explore an overseas role.Employer Description:At BAE Systems, we provide some of the world’s most advanced, technology-led defence, aerospace and security solutions. We employ a skilled workforce of more than 93,000 people in around 40 countries. Working with customers and local partners, we develop, engineer, manufacture, and support products and systems to deliver military capability, protect national security, and keep critical information and infrastructure secure.Working Hours :Days and shifts to be confirmedSkills: Communication skills,Organisation skills,Team working....Read more...
Parts and Sales Advisor
Chesterfield
£22,000 - £25,000 + Bonus / Commission Structure (OTE £25,000 - £28,000) + Supportive Employer + Stability + Good Working Environment + Immediate Start
Are you a parts and sales advisor looking to work for a market leader while earning well with a bonus and commission scheme? If so, this is a great opportunity to join a true OEM world leader!
Work for a company who are leaders within their industry and who can offer you job security. They provide their employees with industry leading training aimed at improving and furthering their skillset. A great opportunity for a parts and sales advisor looking for a job for life.
This market leading firm manufactures heavy mechanical equipment and machinery used in the construction industry worldwide. As this company has been established for a long time they have great relationships with clients and a reputation that speaks for itself. As a parts and sales advisor you will benefit from unparalleled job security whilst being able to boost your earnings through commission and bonuses.
Your Role As A Parts and Sales Advisor: * Parts and Sales Advisor - Workshop / Office based role * Be the first point of contact for customers and engineers * Sell and up-sell on parts orders and enquiry * Provide expert advice to customers * Monitor inventory
The Successful Parts and Sales Advisor Will Have: * A background from a sales / customer service role * A strong technical aptitude and ability to learn * Proactive mindset * Live commutable to Chesterfield
Please apply or contact Sam Eastgate for immediate consideration Keywords: parts and sales advisor, parts advisor, sales, sales executive, parts sales executive, sales advisor, customer service advisor, coordinator, inventory, parts and sales executive, engineering, technical, Chesterfield, Sheffield, Dronfield. This vacancy is being advertised by Future Engineering Recruitment Ltd. The services of Future Engineering Recruitment Ltd are that of an Employment Agency. Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed. We will endeavour to respond to all applicants however due to the sheer volume of response, we can only guarantee that candidates who have been shortlisted will be contacted. ....Read more...
The primary role of a Systems Engineer is to design, develop and test designs and solutions, which can extend from components and equipment to more complete and complex integrated systems. You will be part of the Integrated Combat Systems Engineering community, and contribute to the Submarines programmes, ensuring these are delivered to time, cost and quality requirements.
During this 4 year Degree (Level 6) apprenticeship programme, you will have the opportunity to engage in a wide and exciting range of activities, from detailed requirements and performance analysis, generation of test procedures and reviewing of evidence. To writing technical specifications and contributing to the ongoing development and qualification of vital submarine structures, systems and equipment. You will apply your knowledge of electronics and of embedded software to the design of circuits or devices that provide a useful function, that are capable of being manufactured at a competitive cost, and that are reliable and safe in use.
You will be enrolled in the Embedded Electronics Engineering apprenticeship programme; your first year will spent gaining the essential foundation academic knowledge required for your role. You will then continue your academic journey, and gain exposure to different areas of Integrated Combat Systems by undertaking a variety of placements, where you will undertake a range of engineering activities to become proficient in your role. During these placements, you will work with integrated teams and start building a professional network of contacts.
You will apply your knowledge of engineering process and practices, and use and interpret engineering data and documentation such as engineering drawings, reports and computer generated models and be expected to work both individually and as part of an Engineering team, often comprising several disparate Engineering disciplines. Training Outcome:
Approximately 95% of apprentices choose to stay on with us. As a global business there are a world of opportunities – whether you decide to stay in the UK, or explore an overseas role.
Employer Description:At BAE Systems, we provide some of the world’s most advanced, technology-led defence, aerospace and security solutions. We employ a skilled workforce of more than 93,000 people in around 40 countries. Working with customers and local partners, we develop, engineer, manufacture, and support products and systems to deliver military capability, protect national security, and keep critical information and infrastructure secure.Working Hours :Shifts to be confirmed.Skills: Communication skills,Organisation skills,Team working....Read more...
The Project Controls Degree Apprenticeship is a 5 year scheme that will expose you to different areas in the business across three world-class programmes, offering real life project controls experience that facilitates your learning and development.
As a Project Controls apprentice you will work towards ensuring that our submarine programmes deliver successfully and safely to time, cost and quality. As a Project Controller, you will have a keen eye for detail and will be responsible for critically analysing, interpreting and evaluating technical information in order to make recommendations to the project team to help drive and control the project.
Projects don't come more challenging, pioneering, and critical than ours. Controlling key aspects of a project is a critical element of how we manage our business and projects.
Our Project Controls apprentices are offered placements that enable you to be fully immersed in roles across our Project Controls community to gain a significant understanding and application of project controls and building your knowledge and skills in aspects such as:
Risk – Developing an understanding of the principles of risk management, including the considerations needed for mitigating risk, considering project risks and opportunities when integrating into cost and planning processes, undertaking quantitative and qualitative analysis of risk and leading risk reviews.
Estimating – Developing an understanding of the estimation process, preparing estimating frameworks and using this information to estimate project needs and requirements, as well as using an evidence based approach to estimating for estimate assurance, cost and risk analysis, uncertainties and contingencies.
Planning and Scheduling – Developing an understanding of planning and scheduling techniques, preparing and scheduling frameworks to enable recommendations on milestones and engineering schedules to be made, as well as using an evidence based approach to create credible, achievable control schedules, including assurance, risk analysis, assumptions and probabilities.
Data Modelling and Forecasting – Developing an understanding of both modelling and statistical analysis techniques in order to identify variations from the baseline, whilst assessing their impacts on the project and making informed recommendations to the influence the project.
Communications and Stakeholders skills – Communicate improvements to project delivery by challenging key stakeholders.Training:
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
Training Outcome:
Approximately 95% of apprentices choose to stay on with us. As a global business there are a world of opportunities – whether you decide to stay in the UK, or explore an overseas role.
Employer Description:At BAE Systems, we provide some of the world’s most advanced, technology-led defence, aerospace and security solutions. We employ a skilled workforce of more than 93,000 people in around 40 countries. Working with customers and local partners, we develop, engineer, manufacture, and support products and systems to deliver military capability, protect national security, and keep critical information and infrastructure secure.Working Hours :Shifts to be confirmed.Skills: Communication skills,Organisation skills,Team working....Read more...
As a Support Engineer Apprentice you would be looking at everything that is involved in this, from identifying what maintenance could be required, to the tools and spares needed to carry out the maintenance and understanding the reliability and availability of the equipment on-board.
The role of Support Engineer Apprentice within BAE Systems involves the application of engineering and logistic principles to develop solutions to support the Astute, Dreadnought and SSNA Class of Submarines and their operations. Problem-solving skills would be beneficial to the role as well as a desire to understand how engineering systems and components work and can be broken down into their repairable parts.
As a Support Engineer Apprentice, the role will involve developing & applying your understanding of a range of Supportability Engineering Integrated Product Support (IPS) processes, tools, systems and techniques. Undertaking a range of different engineering activities aimed at developing the knowledge, skills and behaviours to meet the Engineering Technician – Technical Support apprenticeship standard while rotating around the different teams on the floorplate to develop into a well-rounded Support Engineer. On this three and a half year Apprenticeship you’ll acquire the necessary skills to ensure that the equipment that we design and support can be operated and maintained safely, effectively and efficiently. Please note that this apprenticeship is predominantly office-based.
During the duration of the apprenticeship, the main duties undertaken will involve;
Conduct Design for Support – Ensuring what is designed can be supported.
Conduct Availability and Reliability analysis – Using modelling tools and techniques to assess the reliability and availability of equipment’s and systems.
Conduct Reliability Centred Maintenance – Using approved industry toolsets to assess what might break and what needs maintenance and when.
Create Initial Support Packages – Ensuring that the right Spares & Tools are in the right locations, at the right time, in the right condition and with the correct quantities.
Production of digital technical information that is complete, coherent and consistent – Supporting operations, maintenance, diagnosis, repair and disposal or equipment through-life.
Configuration Management of data and products - Understanding what you have and in what condition.
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Approximately 95% of apprentices choose to stay on with us. As a global business, there is a world of opportunities – whether you decide to stay in the UK, or explore an overseas role.Employer Description:At BAE Systems, we provide some of the world’s most advanced, technology-led defence, aerospace and security solutions. We employ a skilled workforce of more than 93,000 people in around 40 countries. Working with customers and local partners, we develop, engineer, manufacture, and support products and systems to deliver military capability, protect national security, and keep critical information and infrastructure secure.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,Organisation skills,Team working....Read more...
The role of a Business Administration Apprentice within BAE Systems Submarines involves a wide range of activities that support the efficient running of the many departments throughout the business.
This can include:
Undertaking a range of clerical and administrative duties within a department to ensure the smooth running of the department. Processing documents and information received from a range of sources and managing the data within company systems
Collating and extracting data and producing routine reports, schedules, summaries and letters for internal circulation or for customers and suppliers. Identifying and undertaking initial investigation into discrepancies and shortages relating to products or services, this could involve statistical information, document control or physical stock control
Dealing with internal stakeholders, customers and suppliers and exchange information in order to clarify a situation, e.g. placing orders, arranging appointments, deliveries, etc. Obtaining and verifying data including carrying out checks and obtaining authorisation for finalising documents
Maintenance and storage of technical documentation, keeping filing systems up to date to ensure traceability so that information can be readily retrieved
Having a clear understanding of Health, Safety & Environment (HS&E) requirements within the workplace and proactively facilitate any health and safety actions in support of a compliant office environment
The role will also encompass the processing, manipulation and maintenance of technical documentation to ensure swift and accurate traceability using the relevant document management systems
The role will involve four placements working in a variety of different functions across our major programmes. Developing skills such as:
Planning & Organisation - The ability to plan and organise multiple tasks in defined timescales and effectively manage changes to plans
Creative problem solving - Ability to understand what is happening in our environment, identify problems or issues and searching for original solutions that go beyond conventional thinking to ensure you achieve the desired outcome
IT Literacy - Knowledge and ability to utilise computers and related technology efficiently to maximise performance in your role. Appropriately and effectively use IT tools to access, manage, integrate, evaluate, create and communicate information i.e. Microsoft Office: PowerPoint, Outlook, Excel, and Word.
Training:Business Administrator Level 3.
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Approximately 95% of apprentices choose to stay on with us. As a global business there are a world of opportunities - whether you decide to stay in the UK or explore an overseas role.Employer Description:At BAE Systems, we provide some of the world’s most advanced, technology-led defence, aerospace and security solutions. We employ a skilled workforce of more than 93,000 people in around 40 countries. Working with customers and local partners, we develop, engineer, manufacture, and support products and systems to deliver military capability, protect national security, and keep critical information and infrastructure secure.Working Hours :Shifts to be confirmedSkills: Communication skills,Organisation skills,Team working....Read more...
9-month contract Up to £38,000 - £42,000 + BenefitsIn order to deliver a broad ranging, companywide, internally focussed IT support function to all members of the team, a self-starting IT professional is required to join our client’s friendly, fun and innovative IT team on a 9-month contract.Reporting to the IT Service Desk Manager, the ideal candidate will have an understanding of providing excellent IT Service Delivery, IT Systems administration and maintenance. They will also be tech-savvy, curious, and possess excellent troubleshooting skills, overseeing the maintenance, development, and use of IT systems.Ultimately, the successful job seeker will discover, develop, and implement efficient ways of supporting the IT Service Desk with attention to efficiency, security, and confidentiality being key requirements of the role. In addition, great communication skills and the ability to build relationships with end users are also essential.Key Responsibilities
Co-ordination of the provision of quality IT Support Services providing a technical point of escalation for incidents, requests, and problems.
Bring innovation to systems, ensuring IT Services are proactively administered and maintained.
Deliver top-notch technical 1st to 2nd line support to end-users, promptly and effectively addressing hardware, software, and network issues.
Diligently performing all IT administration and procurement tasks needed.
The technical lead for Audio Visual equipment at company events.
Contribute to the development and refinement of internal IT support processes and procedures, streamlining operations for enhanced efficiency.
Collaborate with cross-functional teams to identify opportunities for process automation and implement innovative solutions.
Proactively identify recurring issues and work to implement preventive measures to minimize downtime and optimize user experience.
Provide training and create user-friendly documentation to empower employees to resolve common IT issues independently.
Promoting compliance of all company policies, including adhering to Company data security policy.
Complete all appropriate GxP/SOP training and adhere to all role specific SOP requirements.
Skills & Experiences
Strong problem-solving skills, with the ability to troubleshoot complex technical issues.
Excellent communication and collaboration skills.
Excellent understanding of IT service delivery – preferably ITIL.
Experience working in a Cloud First environment (SaaS, PaaS, AWS, Azure, etc.)
Experience in Google Workspace, AWS, MS365, Egnyte, Windows/Mac/Mobile device administration
Live and promote the company values – Teamwork, Excellence, Innovation and Momentum
This is a wonderful contract opportunity for an enthusiastic IT Support Administrator with genuine 1st and 2nd line experience to join a supportive, growing organisation in a highly influential role. Apply Now!....Read more...
· Installing, access control, CCTV, intruder systems
· Maintaining fire systems
· Working on large projects installing different types of fire equipmentTraining:· You will be in our Leeds Academy
· You will gain a Level 3 Fire Emergency and Security Systems Technician Qualification
· Functional Skills Maths and English (if required)Training Outcome:
You will be fully supported in your chosen career progression once qualified
Employer Description:Forward thinking company who has amazing values and ethics. Who are constantly developing and utilising new technologies within the sectorWorking Hours :Monday to Friday: 8am - 5pm (breaks to be confirmed)
Total hours per week: 40 hours a weekSkills: Communication skills,Organisation skills,Customer care skills,Problem solving skills,Logical,Initiative....Read more...
Main responsibilities:
Answering calls for the service department.
Logging, recording, and managing calls outs including those that require access booking.
Monitoring and managing jobs on the internal systems to ensure they are issued to engineers or subcontractors.
Despatching customer calls to engineers and contractors.
Booking access with customers for engineer visits.
Raising purchase orders to contractors for call outs or suppliers for equipment.
Managing the engineers’ diaries and daily route planning.
Receive engineer requests for training, tools, etc., and pass them on to the relevant supervisor.
Managing and booking PPM’s (planned preventative maintenance).
Creating and issuing of O&M documentation.
Reporting on logged jobs, and engineer visits attended.
Run, populate & manage reports for the maintenance division within AIS.
Attend office or onsite meetings if required.
Assisting with engineer/operatives timesheets.
Typing and recording of invoices/payment applications.
General administration duties that may also be required, i.e., scanning/filing or any reasonable request by manage mentor directors.
Areas of responsibility/accountability:
Liaise with other departments within the business to help ensure the smooth and efficient passage of high-quality information and data.
To help maintain (and improve) all of the company's procedures in accordance with the Health & Safety, Quality Management and Operational Systems.
Meet company KPIs.
Training:
Business Administrator Level 3 programme
End Point Assessment
Work based Training
Training Outcome:A chance to become a permanent member of the team on successful completion of apprenticeship.Employer Description:In 2003 Access International Security Ltd (AIS), began its story in London and focused originally on providing commercial security systems. Listening to our customers needs, this in time expanded to incorporate electrical / mechanical fit out services too, for all types and sizes of units.
Today AIS continues its story of development with the addition of new services such as aftercare maintenance packages (SECLEC) as well as home automation and audio visual services.
Over the last two decades, AIS has established itself as a successful service partner supporting our customers in ever expanding project complexity and size. The AIS team take great pride in their industry knowledge and expertise, as a result they are confident in providing excellence in every aspect; from costing a design to suit your budget, through to the delivery and aftercare service.
Having our own dedicated teams on site for the duration of a project allows AIS to have a high degree of control over site factors such as project management and quality control. This means that there is no over-complication as to when certain contractors have to be on site to fit in with the timeline. We have it all at hand.Working Hours :Monday – Friday 8am – 4.45pm, with 45 mins for lunch.Skills: Communication skills,IT skills,Organisation skills,Team working,Hard working,Bubbly personality,Outgoing personality....Read more...
As a Service Administrator you will:
Manage a variety of incoming calls from a wide range of different customers.
Respond to inbound customer enquiries in a timely, professional and courteous manner.
Listen attentively to customer or engineer concerns, identify the root cause of their issues.
Provide accurate and helpful information to resolve customer questions and problems efficiently.
Booking in engineers planned work.
Updating notes on CAFM system.
Updating notes or certificates on customer portals.
Training:You will be required to attend classes at Kidderminster College one day a week to achieve the level 3 Business Administration Apprenticeship Standard qualification.Training Outcome:Progression with company to co-ordinator, senior co-ordinator, there would be various opportunties. Employer Description:Installation and maintenance on all Fire and Security panels/devices.
Our coverage is mainly West Midlands based, but we do have customers with sites throughout the UK including Scotland and Wales.Working Hours :Monday to Friday, shifts will either be 8am - 4pm or 9am - 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Confident,Positive Attitude....Read more...
Whilst on the apprenticeship, you’ll develop expertise across a range of capabilities including business economics, strategic management, managing business operations, business accounting, researching business data and many more! Training:The apprenticeship lasts for 3 years, formal training throughout the programme is supplied by University of East London with a combination of on-the-job training, as well as structured training & courses. Apprentices obtain a world recognised BSc (Hons) Organisational Management & Leadership as well as Chartered Manager Status.Training Outcome:In addition, to obtaining a degree free of university debt, candidates gain invaluable work experience at the world’s leading management consulting & technology company, with the potential for permanent employment at the end of the apprenticeship across a range of areas including Project Management, Business Analysis, Strategy, Data Analytics.Employer Description:Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialised skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.Working Hours :Monday to Friday, 9.00am to 5:30pm, with a lunch break of one hour.Skills: Team working,Passion for Technology,Logical Mindset,Problem Solving Ability,Strong Communication Skills,Passion for Business,Project management....Read more...
£45,000 - £55,000 + Benefits
9-month contract
Our client is a global biotech pioneer celebrated for its uniquely collaborative culture. Run by entrepreneurs for entrepreneurs, they specialise in co-creating and scaling companies within their global ecosystem. They blend experienced drug discovery with agile operations to foster breakthroughs and deliver transformative medicines. They are looking for an experienced IT Quality professional to join their friendly, fun and innovative IT team within the ecosystem of biotech companies on a 9 month fixed term contract basis. The successful applicant will play a crucial role in ensuring high standards of data quality, security, and compliance across our client’s IT systems, especially those supporting scientific, clinical, and regulatory functions. The post holder will play a crucial role in delivering our client’s mission to improve standards by collaborating with internal teams, overseeing data quality processes, and upholding quality standards in IT systems used for research, clinical trials, and data management. Key Responsibilities
Quality Management: Implement and maintain IT quality control processes to ensure compliance with GxP, 21 CFR Part 11, and other regulatory requirements in IT systems.
Data Quality Oversight: Regularly audit data quality for scientific and clinical trial data, identifying issues and collaborating with stakeholders to ensure high accuracy and reliability.
Compliance Support: Assist in ensuring data and systems align with regulatory compliance standards across clinical and preclinical data.
Project Support: Collaborate on IT and data projects to embed quality standards and ensure all deliverables meet compliance requirements.
Documentation and Reporting: Create and maintain quality documentation, including SOPs and policies, and report on data quality metrics and system compliance.
Continuous Improvement: Recommend and implement improvements to processes and systems that enhance data quality, security, and compliance.
Training and Support: Provide training to teams on IT quality standards and best practices in data management to support operational efficiency and regulatory readiness.
Skills & Experience
Education: Bachelor's degree or equivalent experience in Computer Science, Information Technology, Data Science, or a related field.
Experience: 3+ years in IT quality assurance, computer systems validation, data quality, or regulatory compliance, preferably within life sciences, pharmaceutical, or biotech industries.
Technical Skills: Proficiency in data management and quality tools, knowledge of GxP, Part 11 compliance, CSV according to GAMP principles, experience of ISO27001 and SOC frameworks would be an advantage.
Experience with IT systems such as AWS, Egnyte, DocuSign, or similar platforms.
Analytical Skills: Strong analytical and problem-solving abilities with attention to detail and data accuracy.
Communication Skills: Excellent verbal and written communication skills for effective collaboration with cross-functional teams.
Other Skills: Demonstrated ability to manage multiple priorities in a fast-paced environment and work independently or as part of a team.
This is a wonderful contract opportunity for an experienced IT quality professional to join a supportive, growing organisation in a highly influential role. Apply Now!....Read more...
As an Apprentice Nandoca (aka Team Member) at Nando's, you will be working towards a level 2 Hospitality Team Member apprenticeship over the duration of 15 months, learning and growing in your role. We'll give you on the job training and development, off the job support, coaching and help you build your own unique learning plan.
We believe growth is about more than just helping you to perform in your job, it's about becoming a better person inside and outside of work.
You will make our customers feel valued as part of our family by creating a fun environment or them to enjoy. It's up to us to make sure our customers leave feeling happy, having had a really positive experience.
Your roles and responsibilities will include;
Front of house:
Giving a warm welcome to our customers and make them feel at home
Serve customers efficiently at the till - understanding their needs
Serve amazing food to Nando's high standards that make customers feel 'Fired up', 'Wowed by the Experience' and 'Hooked for the Next Taste'
Bring amazing food and drink to the table and make sure our customers have everything they need
Manage takeaway customer experience
Set up, maintain, hand over and close down a clean, safe, and fully operational workstation
Handle deep cleaning to Nando's high standards
Follow all fire safety, health and safety, food hygiene and restaurant security measures
Back of house:
Make our customers feel valued as part of our family by cooking , grilling and preparing their meals to Nando's high standards
Set up, maintain, hand over and close down and clean, safe, and fully operational workstation
Handle deep cleaning to Nando's high standards
Follow all fire safety, health and safety, food hygiene and restaurant security measures
As well as fantastic training and development, we really care about looking after our Nandoca's by offering a great range of benefits, which include:
Free meal on every shift you work
Flexible shifts
Access to a great discount platform
Discount on Nando's for you and your friends and family (40% everyday)
Internal development programmes to support your career development
Regular regional parties and events
Refer a friend incentive scheme
Training:
Hospitality Team Member Apprenticeship - Food and Beverage Service level 2, including Functional Skills in maths and English.
Training Outcome:
Developing our people is priority and we are keen to promote from within so there is huge opportunity to grow into bigger roles with more responsibility. On successful completion of the apprenticeship there are opportunities to complete further apprenticeships with Nando's.
Employer Description:Ask people where Nando's comes from and you'll get a different answer every time. Portugal? Mexico? The UK?
The Nando's story started in 1987 in Rosettenville, a Portuguese neighbourhood in Johannesburg, South Africa.
Fast forward five years and Nando's landed in the UK. Now, with over 460 restaurants (and counting), their PERi-PERi is a bestselling hot sauce and Nando's has become as big a part of culture as drinking tea.Working Hours :25 hours per week, 8.00am - late (under 18's latest finish will be 11pm), with exact shift patterns to be confirmed.Skills: Team Working,Organisation Skills....Read more...
Our vision is to be the UK’s most loved care homes, filling later life with joy, community and kindness. Our purpose is to create loving homes where people in later life and those who care for them can flourish, working together for a fairer society.
We’re an optimistic, future facing company, excited about our next chapter where we can continue to build our services, lead innovation in the care sector and ensure our homes are inclusive places to live and work and we’re looking for new team members to join us on our journey.
To deliver and maintain a high standard of personal care to residents in accordance to their needs and desired outcomes.
To carry out procedures as instructed by the Registered Nurse, Senior Carer or Head of Care within your scope of competence.
To document care given, in accordance with procedures.
To report to the Person in Charge any changes in residents’ condition or other circumstances, which could impact on resident care.
To report to the Person in Charge any complaints, incidents or accidents immediately
Be accountable for the quality of own work and take responsibility for maintaining and improving knowledge and skills, attending training and receiving supervision as required.
Help in the promotion of mental and physical activity of residents through talking to them, taking them out, engaging with them in activities such as reading, writing, hobbies and other social activities and recreations.
Assist in ensuring that all resident areas are hygienic, safe and comfortable at all times.
Ensure that equipment and stocks are efficiently and safely stored and economically used.
To assist in ensuring the security of all residents and the premises through the observance of security procedures and the challenging of any strangers in the Home.
It is a condition of service that all information obtained during the course of employment, especially with regard to resident affairs is of the utmost confidence.
Training:Paragon Skills is a leading national Apprenticeship training provider, supporting over 4,000 learners and 1,500 organisations. Paragon Skills has some of the highest success and achievement rates in the industry.
It has an Ofsted Grade 2 Good rating and an overall achievement rate of 71.4%, exceeding the national average of 65.6%. Using a blended approach, learners are always at the forefront of our priorities. All learners are assigned a Personal Tutor who will be their main point of contact.
This involves regular catch-ups, check-in emails and calls. Your employer will agree to give you 20% of your working hours solely towards your study.
This will give you every chance to achieve the highest grade possible! On completion of this 12 month apprenticeship you will have gained; Adult Care Worker - Level 2 Apprenticeship.Training Outcome:
Possibility of a full time role after the completion of the apprenticeship
Employer Description:At Elizabeth Finn we aim to provide the UK’s most loved care homes, filling later life with joy, community and kindness.
These core commitments run through all we do as an organisation and are clear to see when you meet our amazing care staff and whenever you visit our eight unique homes.Working Hours :x3 12 hr shifts (07:30 - 20:00).Skills: Communication skills,Attention to detail,Organisation skills....Read more...
As an Apprentice Nandoca (aka Team Member) at Nando's, you will be working towards a level 2 Hospitality Team Member apprenticeship over the duration of 15 months, learning and growing in your role. We'll give you on the job training and development, off the job support, coaching and help you build your own unique learning plan.
We believe growth is about more than just helping you to perform in your job, it's about becoming a better person inside and outside of work.
You will make our customers feel valued as part of our family by creating a fun environment or them to enjoy. It's up to us to make sure our customers leave feeling happy, having had a really positive experience.
Your roles and responsibilities will include;
Front of house:
Giving a warm welcome to our customers and make them feel at home
Serve customers efficiently at the till - understanding their needs
Serve amazing food to Nando's high standards that make customers feel 'Fired up', 'Wowed by the Experience' and 'Hooked for the Next Taste'
Bring amazing food and drink to the table and make sure our customers have everything they need
Manage takeaway customer experience
Set up, maintain, hand over and close down a clean, safe, and fully operational workstation
Handle deep cleaning to Nando's high standards
Follow all fire safety, health and safety, food hygiene and restaurant security measures
Back of house:
Make our customers feel valued as part of our family by cooking , grilling and preparing their meals to Nando's high standards.
Set up, maintain, hand over and close down and clean, safe, and fully operational workstation
Handle deep cleaning to Nando's high standards
Follow all fire safety, health and safety, food hygiene and restaurant security measures
As well as fantastic training and development, we really care about looking after our Nandoca's by offering a great range of benefits, which include:
Free meal on every shift you work
Flexible shifts
Access to a great discount platform
Discount on Nando's for you and your friends and family (40% everyday)
Internal development programmes to support your career development
Regular regional parties and events
Refer a friend incentive scheme
Training:Hospitality Team Member Apprenticeship - Food and Beverage Service level 2, including Functional Skills in Maths and English.Training Outcome:Developing our people is priority and we are keen to promote from within so there is huge opportunity to grow into bigger roles with more responsibility. On successful completion of the apprenticeship there are opportunities to complete further apprenticeships with Nando's.Employer Description:Ask people where Nando's comes from and you'll get a different answer every time. Portugal? Mexico? The UK?
The Nando's story started in 1987 in Rosettenville, a Portuguese neighbourhood in Johannesburg, South Africa.
Fast forward five years and Nando's landed in the UK. Now, with over 460 restaurants (and counting), their PERi-PERi is a bestselling hot sauce and Nando's has become as big a part of culture as drinking tea.Working Hours :25 hours per week, 8am - Late (under 18's latest finish will be 11pm), with exact shift patterns to be confirmed.Skills: Team Working,Organisation Skills....Read more...
As an Apprentice Nandoca (aka Team Member) at Nando’s, you will be working towards a level 2 Hospitality Team Member apprenticeship over the duration of 15 months, learning and growing in your role. We’ll give you on the job training and development, off the job support, coaching and help you build your own unique learning plan.
We believe growth is about more than just helping you to perform in your job, it’s about becoming a better person inside and outside of work.
You will make our customers feel valued as part of our family by creating a fun environment or them to enjoy. It's up to us to make sure our customers leave feeling happy, having had a really positive experience.
Your roles and responsibilities will include;
Front of house:
Giving a warm welcome to our customers and make them feel at home
Serve customers efficiently at the till - understanding their needs
Serve amazing food to Nando’s high standards that make customers feel ‘Fired up’, ‘Wowed by the Experience’ and ‘Hooked for the Next Taste’
Bring amazing food and drink to the table and make sure our customers have everything they need
Manage takeaway customer experience
Set up, maintain, hand over and close down a clean, safe, and fully operational workstation
Handle deep cleaning to Nando’s high standards
Follow all fire safety, health and safety, food hygiene and restaurant security measures
Back of house:
Make our customers feel valued as part of our family by cooking , grilling and preparing their meals to Nando’s high standards
Set up, maintain, hand over and close down and clean, safe, and fully operational workstation
Handle deep cleaning to Nando’s high standards
Follow all fire safety, health and safety, food hygiene and restaurant security measures
As well as fantastic training and development, we really care about looking after our Nandoca’s by offering a great range of benefits, which include:
Free meal on every shift you work
Flexible shifts
Access to a great discount platform
Discount on Nando’s for you and your friends and family (40% everyday)
Internal development programmes to support your career development
Regular regional parties and events
Refer a friend incentive scheme
Training:
Hospitality Team Member Level 2 (GCSE) Apprenticeship Standard
Training Outcome:
Developing our people is priority and we are keen to promote from within so there is huge opportunity to grow into bigger roles with more responsibility
On successful completion of the apprenticeship there are opportunities to complete further apprenticeships with Nando’s
Employer Description:Ask people where Nando’s comes from and you’ll get a different answer every time. Portugal? Mexico? The UK?
The Nando's story started in 1987 in Rosettenville, a Portuguese neighbourhood in Johannesburg, South Africa.
Fast forward five years and Nando’s landed in the UK. Now, with over 460 restaurants (and counting), their PERi-PERi is a bestselling hot sauce and Nando’s has become as big a part of culture as drinking tea.Working Hours :20 hours per week, 8.00am - Late (under 18’s latest finish will be 11pm), with exact shift patterns to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Team working....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:The role offers long-term security and the opportunity to progress into a permanent position for the right candidate.Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
