HR Support Apprentice

Working with the Helpdesk team on HR Frontline, within Sandwell Council's Human Resources department, offers an exciting opportunity to contribute to our digital transformation to Oracle Fusion.

During your apprenticeship, you will build your skills, knowledge, and experience by performing the following duties:

Handle a wide range of telephone and email enquiries from customers Undertake a variety of administrative and ICT-based tasks related to HR service delivery Support service area projects and day-to-day service delivery as needed Adhere to the council’s financial procedures and accounting guidelines Maintain an efficient filing and electronic records management system Collect statistical data and prepare appropriate reports as required Assist the team in keeping accurate and up-to-date establishment, employee, recruitment, payroll, and pension records and systems, both manual and computerised Respond to employee information requests and enquiries under guidance, including supporting the completion of monitoring forms Help ensure compliance with legislative requirements and internal deadlines Assist in creating and preparing reports, letters, memos, spreadsheets, documents, and databases using a range of software including Word, Excel, Adobe, Publisher, PowerPoint, Access, SBS, and Discoverer Actively participate in regular progress reviews Become an engaged and contributing team member Undertake relevant training identified for the role Deliver services in a courteous and professional manner Maintain strict confidentiality of employee data at all times

Training:

At the end you will gain a Level 3 HR Support Qualification.  The apprenticeship training will be delivered in the workplace, as you will receive visits from a college assessor. The apprenticeship will also include a proportion of 20% Off the Job Training and a robust programme of Mandatory Apprentice Training provided by Sandwell Council to include Fire Awareness, Prevent, Safeguarding, Data Protection & Cyber Security and Equality & Diversity.

Training Outcome:

This apprenticeship is a fixed term 18-month contract and at the end you will gain a Level 3 HR Support Qualification. However, the skills, knowledge and experience gained in this apprenticeship will allow you to gain future opportunities in the sector.

Employer Description:
Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.

Working Hours :
Monday - Friday between the hours of 8.30am and 5.30pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Non judgemental,Confident telephone manner,Flexible,Maintain confidentiality,Calm and approachable