Our client is an independent social service organisation, providing supported accommodation for young people aged 16 and over. As they embark on an exciting transformation journey, they are looking for a passionate and experienced Registered Manager to join the team and lead the way in driving positive change.
This full time role offers excellent benefits and salary up to £55,000.
As a Registered Manager, you will oversee the delivery of high-quality services, ensure regulatory compliance, manage a dedicated team, and drive continuous improvement through innovative practices.
What youll do:
* Shape Futures: Develop and regularly update detailed placement plans and risk assessments to meet the care, education, and health needs of the children.
* Drive Excellence: Oversee parenting assessments, ensuring they meet legal requirements and deadlines.
* Inspire and Lead: Guide a motivated staff team with supervision, support, and adherence to care regulations.
* Safeguard and Support: Manage child protection concerns and address complaints following strict safeguarding protocols.
* Collaborate for Success: Work closely with Local Authorities, schools, and health services to achieve the best outcomes for young people.
* Ensure Compliance: Uphold Residential Family Centre Regulations and National Minimum Standards, and prepare for regulatory inspections.
What we're looking for:
* Proven experience as a Registered Manager, Home Manager, Care Manager or in a similar role.
* Recent experience within the last 5 years in managing residential care or childrens services.
* Background on achieving a high rating from OFSTED or improving the homes ratings.
* Level 5 Diploma in Management or an equivalent qualification in social work.
* Deep understanding of safeguarding and child protection processes.
* A clear Enhanced Disclosure from the Disclosure and Barring Service.
Whats on offer:
* Competitive Salary: Reflective of your skills and experience.
* Generous Leave: 28 days annual leave to recharge.
* Healthcare: Private medical insurance for your peace of mind.
* Life Insurance: Group life insurance for added security.
* Flexibility: Flexible working options to fit your lifestyle.
* Cycle to Work: Enjoy Cycle to Work Scheme for a healthier commute.
* Salary Sacrifice: Options to make the most of your earnings.
* Support & Development: Employee assistance programme and professional development opportunities.
* Team Spirit: Engage in social events and team-building activities.
* Financial Perks: Interest-free company loans (subject to salary cap).
If you're ready to lead a passionate team and make a lasting impact on young lives, we want to hear from you! Apply now and take the next step in your career with a dynamic team.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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An outstanding job opportunity has arisen for a committed RMN or RNLD Nurse to work in an exceptional hospital based in the Hale, Manchester area. You will be working for one of UK's leading health care providers
The hospital has an established reputation for providing the highest standards of care together with an extensive range of clinical services. The hospital has residential facilities for patients as well as busy day care and outpatient services
**To be considered for this position you must be qualified as Registered Nurse (RMN or RNLD) with a current active NMC Pin**
As a Nurse your key duties include:
Planning and reviewing care plans in partnership with patients
Compiling positive risk management plans for individuals within evidence based framework
Contribute to pre-admission assessment of referred patients
Adhere at all times to the NMC code of professional conduct
Maintain health, safety, and security within legislative requirements and in adherence to identified standards and local policy
Operate effectively as a team member
Contribute to the development of others within the team, and act as associate mentor supporting students and newly qualified nurses
The following skills and experience would be preferred and beneficial for the role:
Minimum of 6 months post registration
Recent experience working in a mental health setting
Excellent communication skills
Able to show a can-do attitude always
The successful Nurse will receive an excellent salary of £32,292 - £35,596 per annum. We currently have permanent vacancies for both days and night shifts available. In return for your hard work and commitment you will receive the following generous benefits:
Many benefits in line with the NHS
Working with a dedicated multidisciplinary team
Free on-site parking
Enhanced maternity pay
Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops/tablets/smartphones) and private healthcare
Access to development opportunities including:
Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel
Leadership & management development
Support with your Revalidation
NMC Payment in full
Long service award
Reference ID: 3453
To apply for this fantastic job role, please call on 01216380567 or send your CV ....Read more...
Administer the IT helpdesk system, reset user passwords and modify accounts where necessary
Provides support and problem solving for PC desktop system hardware as well as software faults across all College Campuses
Organise IT stock levels and carry out routine testing of IT equipment
Carries our general maintenance tasks on IT equipment
Assists with the daily running and routine upgrades of the Colleges
IT systems which include email, anti-virus protection, backups, WI-FI and internet access
Supports the maintenance of an inventory of hardware and software located on college premises
Maintains current knowledge of developments in IT and systems
Carries out administrative duties required to ensure the efficient running of the IT Services department
Ensures that equipment is maintained in safe working order and that the requirements of Health and Safety legislation are met
As directed by Academic staff, assists with the supervision of students for reasons of safety and security
Contributes to the attainments of the College’s strategic objectives as appropriate
Complies with all College policies, practices and procedures
Participates in staff development activities and appraisal schemes and takes responsibility for personal development
Undertakes such duties as may reasonably be required of you to commensurate with your grade and general level of responsibility at your initial or present place of work, or any other establishment for which the College provides services
Takes responsibility for the safeguarding and promoting the welfare of children
Training:Information Communications Technician Level 3.
Training will take place all in the workplace. Training Outcome:Opportunities for promotion for the right candidate.Employer Description:We are a general Further Education college offering a variety of courses, both vocational and professional courses, with a Nursery on site. The Nursery is based at the Moulsham Street Campus.
We are based across two main campuses - Moulsham Street and Princes Road. Our facilities have been redeveloped in recent years and we now boast a brand new Electrical and Engineering block, a new Art, Design and Media centre, as well as new welcome areas on both campuses, complete with internet cafes and landscaped outside areas for students to relax and socialise.Working Hours :Monday to Friday 8am - 4:30pm
37 hours per week, 52 weeks per year.Skills: IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative....Read more...
We are currently seeking dedicated and motivated individuals to join our team as Full-Time Probation Service Officers in Highbury Corner Magistrates Court. As a Probation Service Officer, you will play a crucial role in supporting the rehabilitation and reintegration of offenders into society.Key Responsibilities:
Case Management: Effectively manage a caseload of offenders, conducting risk assessments, and developing appropriate intervention plans.
Client Support: Provide guidance and support to individuals under probation supervision, addressing their needs and facilitating access to relevant services.
Monitoring and Reporting: Regularly monitor the progress of offenders, ensuring compliance with court orders, and reporting any concerns or issues promptly.
Collaboration: Work collaboratively with other criminal justice agencies, social services, and community organisations to ensure a coordinated approach to offender rehabilitation.
Documentation: Maintain accurate and up-to-date records of all interactions and interventions, adhering to data protection and confidentiality protocols.
Court Liaison: Attend court hearings as required, presenting information on offender progress and offering recommendations to the court.
Crisis Intervention: Respond to crises and emergencies involving offenders, taking appropriate action to ensure the safety of all parties involved.
Qualifications and Skills:
A relevant degree or professional qualification in probation, social work, criminology, or a related field.
Excellent communication and interpersonal skills.
Strong organisational and time management abilities.
Understanding of the criminal justice system and rehabilitation principles.
Ability to work independently and as part of a multidisciplinary team.
Additional Information:
This is a full-time position with a standard 40-hour workweek.
Successful candidates will be subject to a background check and security clearance.
Training and development opportunities will be provided.
If you are passionate about making a positive impact on individuals' lives and contributing to community safety, we encourage you to apply for this rewarding full-time position.If you are interested in the role, or know of anyone who may be, please contact Mark at Service Care Solutions on 01772 208962 or email mark.white@servicecare.org.uk.Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed. ....Read more...
Cabling Engineer – Crawley
Paying up to £37k
Exciting opportunity to join a rapidly expanding Connectivity Provider as a Cabling Engineer. Our client provides managed cloud, managed support, managed security, business continuity and consultancy specialist services to a large number of SME and Enterprise clients across the UK.
As a Cabling Engineer, you will be responsible for the installation, maintenance, and troubleshooting of cabling systems for a variety of clients. This is a hands-on role that requires technical expertise, attention to detail, and excellent problem-solving skills. You will work in both structured environments (such as office buildings) and potentially more dynamic settings (construction/industrial sites), ensuring that all systems are installed to the highest standards.
Key Responsibilities:
Install, terminate, and test network cables in both commercial and Industrial environments.
Ensure all cabling and equipment are installed in compliance with safety and industry regulations.
Conduct site surveys to assess cabling requirements and design solutions tailored to the client’s needs.
Perform fault-finding and troubleshooting on existing cabling installations.
Maintain accurate documentation of installations, including drawings and as-built information.
Provide technical support and advice to clients on cabling and network systems.
Work closely with other engineers, contractors, and stakeholders to ensure projects are completed on time.
Required Qualifications & Skills:
Proven experience as a Cabling Engineer, Telecoms Engineer, or similar role.
Strong knowledge of cabling systems, including fibre optic, Cat6/6a.
Installation of Wi-Fi devices
Familiarity with the tools and equipment used in cabling installations.
Strong communication skills and the ability to work with clients and teams.
Ability to work independently and as part of a team.
Valid driver’s license is essential
CSCS card is essential
Office location Crawley (Field based role)
Paying up to 37k depending on experience + Excellent benefits package
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Harper May is partnering with a cutting-edge fintech company at the forefront of innovation in financial technology. They are currently seeking an experienced and dynamic Senior FinOps Analyst to join their expanding team. This is an exciting opportunity for a driven individual to step into a key role within a fast-paced, forward-thinking environment focused on optimising finance operations and ensuring seamless financial processes.As the Senior FinOps Analyst, you will manage the financial operations related to payment processing and fund allocation, while ensuring compliance with regulatory requirements. You’ll work closely with internal and external stakeholders to enhance financial workflows, resolve discrepancies, and provide valuable insights to the management team. This is a fully remote role.Key Responsibilities:
Oversee and manage the processing of payments, particularly those related to client funds.Ensure compliance with industry regulations, safeguarding client accounts and adhering to legal and financial standards.Reconcile client fund accounts regularly, maintaining accuracy and transparency.Collaborate with the finance team to monitor cash flows, allocate funds appropriately, and resolve any discrepancies.Maintain and strengthen internal controls over financial transactions to ensure high accuracy and security standards.Liaise with external stakeholders, including banks and payment service providers, to resolve issues related to payments and fund transfers.Prepare regular reports for senior management on payment processing performance, identifying key insights and areas for improvement.Identify and implement process improvements in payment workflows and financial operations.
Desired Skills and Experience:
Proven experience in finance operations or payments roles, ideally within a regulated environment such as fintech or financial services.Strong understanding of payment processes and compliance regulations.Excellent attention to detail with a focus on high accuracy.Strong communication skills, with the ability to work effectively with both internal teams and external stakeholders.Advanced proficiency in financial software systems and Microsoft Excel.Experience with system transformation is a plus.Ability to work in a fast-paced environment, managing multiple tasks and meeting tight deadlines.....Read more...
Maintenance Engineer Toome £44,000 - £48,000 Basic + Industry Leader + Family Feel Environment + Great Working Environment + Security + Benefits + Package + IMMEDIATE START Are you an experienced Maintenance Engineer looking for an industry leading organisation to showcase your established skillset? This opportunity grants the right applicant the chance to work for a well renowned company who pride themselves on providing a high quality service and treat their employees with respect in a growing industry. This leading organisation have sites across the UK and are well known and respected in the recycling and waste management industry. The right candidate will be a mechanically biased Maintenance Engineer ready to carry out PPM and reactive work as per business requirements. Opportunity to work a varied role for a market leader whilst enjoying stability and loyalty from a great company. Your Role as a Maintenance Engineer will include: * Maintenance engineer (mechanically biased) * Fault finding and PPM work * Carry out Mechanical engineering duties The Successful Maintenance Engineer will have: * Able to work late shifts * Background as a mechanical / maintenance engineer or similar * Live commutable to Toome If interested please apply or call George Kuderovitch on 07458163036 Key words: multi skilled engineer, maintenance engineer, mechanical maintenance engineer, multi skilled maintenance engineer, engineer, service engineer, Toome, Magherafelt, Maghera, Crumlin, Ballyclare, Randalstown.This vacancy is being advertised by Future Engineering Recruitment Ltd. The services of Future Engineering Recruitment Ltd are that of an Employment Agency. Please visit our website to view other positions we are currently handling. Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed. We will endeavour to respond to all applicants however due to the sheer volume of response, we can only guarantee that candidates who have been shortlisted will be contacted.....Read more...
Answering inbound calls within an agreed answer time
Log all customer issues, queries, and requests into the ticket management system
Provide server, network, and desktop technical support, diagnosing customer issues, and providing a high level of first-time fix
To action hardware configurations and software installations
Manage and work with internal and customer SLAs, escalating any concerns
Create and maintain customer-specific infrastructure documentation.
End-to-end ownership of problem resolution
Managing client expectations through clear communications
Undertake all other reasonable requests
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support apprentice.Employer Description:Mirus IT (part of the Advania Group) have been providing their clients with comprehensive IT Support and technology solutions, including cloud services, managed print, telephony, Office 365 applications, cyber security and data recovery, and more, since 2002.Working Hours :Monday – Friday, 9am-5.30pm.Skills: Communication skills,Organisation skills,Analytical skills,Team working,Initiative....Read more...
The apprentice will initially be working alongside the Systems Applications Manager/Team Leader to support in the evaluation of both present and future company needs for the company’s Operational Systems
As the Apprentice develops and expands their experience, they will be expected to co-lead these activities
Assist in the planning and roll out of training for the ongoing improvements and new implementations of Operational Software
Initially the Apprentice will take on a supporting role in managing the development of said systems but will work towards a more leading role with the final aim of being able to manage with support, the end-to-end project implementation for new software/changes
Complete the system administration of Operational Systems, including maintaining application support processes, developing workflow plans/technical specification road maps, Diagnosing, resolving and recommending improvements to address hardware and software issues, liaising with third party vendors on improvements and resolution of issues, ensuring products comply with applicable regulation and legislation including Data Privacy and Cyber Security
Work toward becoming a Subject Matter Expert (SME) for the Operational Systems
Keep up to date with the latest IT technologies
Continuously gain knowledge on Cyber Security current best practices to apply to existing and future developmental projects
The apprentice will work with:
IT Team (internal)
Colleagues across the organisation (internal)
IT Suppliers (External)
Contractors (External)
Training:During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Applications Support Lead standard.
The training covers the following core occupational duties: https://www.instituteforapprenticeships.org/apprenticeship-standards/applications-support-lead-v1-0 Training Outcome:The successful apprentice will be employed on a fixed-term contract for 2 years. During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as a qualified Applications Support Lead.
Towards the end of the apprenticeship, you will be supported to apply for a permanent position in Plus Dane.Employer Description:Plus Dane Housing has a strong history of development, building a range of general needs, sheltered and extra care homes which have helped meet local need. We have also grown into an organisation with a track record in shared ownership, helping our customers to get on the property ladder in ways they may not otherwise be able to.
However, our roots firmly remain in social housing. Supporting customers to access homes in our core neighbourhoods at an affordable price. We own over 13,500 homes across Cheshire and Merseyside, providing a home to over 30,000 customers. Alongside these homes, we also offer much needed support, advice and services to help customers live comfortably in their homes or to enrich their lives. Fulfilling our social purpose is something that has remained firm throughout our history.
Plus Dane Housing is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment. We welcome apprenticeship applications from all ages, if you have just left education, returning from a career break, or looking for a new direction we would love to hear from you.
We reserve the right to close the advert prior to the listed closing date if sufficient quality applications have been received.Working Hours :Monday to Friday, shifts to be confirmed.Skills: IT skills,Customer care skills,Problem solving skills,Microsoft Desktop Apps,IT working experience,Time management/prioritization,Written + verbal communication,Willing to learn,Keen to take on new challenges....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team.
Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position for the right candidate
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position for the right candidate
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:The role offers long-term security and the opportunity to progress into a permanent position for the right candidate.Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Project Administration Coordinator
Telecommunications Order Management
UK wide – work from home – full remote working
@mecscomms is recruiting for a home based, contract project coordinator. This office support administrator role will work for a Global IT, Technology, Cloud, Telecoms Carrier & Network service provider. The administrator will be responsible for office support, administration, project coordination & the scheduling of technical engineering resource. We will consider applicants from a wide range of backgrounds including those with retail, customer services, office administration and similar commercial experience or entry level / junior / school and college leavers.
Position: Change Request Administrator, Project Coordination, Project Administrator, Resource Scheduling, Office Support
Location: UK wide– work from home – fully remote working, home based
Hours: Monday – Friday (09.00 - 17.30)
Start date: ASAP
Duration: 24 months+ temporary contract
Rate: £15 per hour, gross umbrella pay rate, inside IR35
Security Clearance: Individuals must consent & be eligible to achieve BPSS (Basic Check) & SC level Security Clearance checks
Environment: Global IT, Technology, Cloud, Infrastructure, Telco, Telecom, Carrier, Internet, ISP, Service Provider, Operator, BT Openreach, BT ECO, Provisioning Administrator, Co-ordinator, Data Entry, Office Support, Order Management Executive, Co-ordinator, Project Assistant, Administration, Admin Clerk, Administrative Officer, KPI, SLA, Tracking, Reporting, 3rd Party Supplier, Relationship Management, WAN, Voice, Data, Connectivity, PSTN, Cisco, ADSL, Ethernet, Leased Lines, IP Networking, IT, Computer Literate, Excel, Microsoft Office, ITIL, Agile, Temp, Temporary, Contract.
Key Activity:
• Customer service administration
• Customer relationship coordination
• Service delivery management
• Project coordination
• Resource scheduling
• Change control management
• Documentation & reporting
• Data entry & general administration
• Working in an Agile environment
Overview:
A 24 month rolling temporary contract position has become available for an experienced office administration & resource scheduling on a long term contract assignment. You will deliver administrative support for the order management and provisioning coordination team. Duties will include carrying out data entry, handling a central email inbox, updating project plans, database records, customer information and communicating tasks/orders/requests across the department.
Responsibilities:
• Monitoring and actioning a central mailbox with incoming queries and requests
• Coordinating between delivery teams to schedule orders and change requests
• Vetting requests to schedule an engineer’s time to ensure the correct information has been given
• Assigning engineers to customer projects
• Coordinating remote engineers time and keeping their schedules up to date
• Ensuring that business partners have received confirmation of resource within SLAs
• Dedicated management of out of hours requests
• Handling partner concerns for resource and task closures
• Building relationships with engineers and our internal customers
• Raising customer orders on the Remedy system, and communicating details with customers
• Generating monthly reports to trigger billing
• Grant access for remote login to customer devices
• Management of customer records and accurate communication with Order Desk
• Collating order details and verifying user device names
• Ensuring device accessibility for remote access and alarms monitoring
• Solving issues with records seeding from background systems
• Generate work in progress reports
• Provide service delivery management input for customer review meetings
• Working in an Agile environment
Candidate Profile:
The ideal candidate will have had some project coordination, office administration or office support experience. You can come from a variety of backgrounds however you experience, skills & attributes are likely to include some or all of the following:
• Office support & administration skills
• Administration, project coordination or sales support experience
• Good proactive communication skills & excellent documentation drafting competences
• Stakeholder & customer relationship management
• Interested in working in a corporate office environment
• Computer literate with the use of Microsoft Office (email, word, excel)
• Previous use of database, reporting, CRM or workflow systems
• Administration experience in a IT, Technology, Telecoms, Internet or similar Tech environment is highly desirable
• Familiarity with Agile, ITIL or other similar methodologies is highly desirable
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk
....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects
Throughout the Apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme
Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position for the right candidate
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday, between 9.00am - 5.00pm (Breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team.
Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position for the right candidate
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team.
Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position for the right candidate
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team.
Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position for the right candidate
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the Apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position for the right candidate
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday
Between 9.00am- 5.00pm
(breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position for the right candidate
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position for the right candidate
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday
Between 9.00am- 5.00pm
(breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
This is a new, exciting position with a long established global provider of Smart Hand Solutions, the role is to join as Business Development Manager, based in the UK. This is a forward thinking company that provides cutting edge technology & solutions that helps ensure businesses across the globe run smoothly and efficiently. APPLY NOW for more information.
Job Title: Business Development Manager
Industry: Smart Hand Solutions
Location: UK – Remote
Package: £65,000 - £75,000 Base Salary - £110,000 OTE package incl, Bupa Healthcare, Life Insurance, Pension, Car/Car Allowance, Tablet, Phone & home office.
Role
As Business Development Manager you will be tasked with executing the strategic growth plan for new business & account management globally helping shape and define the Smart Hands Offering and go to market across EMEA. Developing existing accounts looking for upsell and cross sell opportunities alongside building a pipeline of new business opportunities. The successful candidate will be joining a sales team of 8 and will be required to meet and exceed targets and converting marketing strategies into sales. This is a challenging but extremely exciting and rewarding role... a great opportunity to be part of a stable organization experiencing rapid growth phase.
Candidate
Are you a sales professional with experience of Smart Hand services, maybe within IT infrastructure or managed services industry? Maybe you're feeling undervalued and not seeing the progression you deserve? Don’t feel you’re being rewarded properly even though you’re smashing targets?
We are seeking candidates from directly within the sector who have the drive an ambition to deliver measurable results. if you have a minimum of 3 years in some of tech solution; IT Infrastructure, Networking, Managed Services etc then we’d love to hear from you.
To be successful the ideal candidate will be ambitious, disciplined and well organised, possessing the focus, attention to detail and the desire to close deals, Managing long complex sales cycles through to fruition and winning business. Ideally having demonstrable experience in a high pressure sales environment ideally selling security systems into the commercial or public sector in Ireland. We are seeking the type of person is confident to coerce at all levels of business and interface with a multitude of organisations in different sectors. Polished oral, written communication & presentations skills are essential
The Package
This role as Business Development Manager is offering a basic salary of £65,000 / £75,000 with a realistic OTE of £110,000+ OTE with an uncapped commission structure. Also included in this package will be Healthcare, Pension, Life Insurance, Car allowance or company car, Tablet, Phone & Home office. This company offers great opportunity for training, career progression & development. APPLY NOW for more information.
At Postilion we specialise sales recruitment in all industries at all levels including, Head of Sales, Business Development Manager, sale Executives, Data Centre Market, Data Centre Solutions, Sales professionals APPLY NOW!....Read more...
An amazing job opportunity has arisen for a committed Registered Nurse to work in an exceptional care home based in the Biggleswade, Bedfordshire area. You will be working for one of UK's leading health care providers
This care home is designed for older people with dementia. The home provides a specialist nursing service for individuals with a diagnosis of mid-late stage dementia
**To be considered for this position you must be qualified as a Registered Nurse with a current active NMC Pin**
As a Nurse your key duties include:
Providing leadership and support for support staff and act as a champion for residents’ safety and dignity
Maintaining skills and knowledge and ensure that care is delivered according to latest guidelines and best practice evidence available
Ensuring the ongoing safety of service users, residents, staff and visitors through systematic assessment, monitoring and reviewing processes
Ensuring that clear and accurate records and communication systems relating to clinical and care delivery are maintained and effectively used
Acting as a role model for good clinical and care governance practice
Taking charge of the unit regularly and, in the absence of the management team, accepting responsibility for the smooth and effective running of the unit
Helping to maintain the security of the building and its environment
The following skills and experience would be preferred and beneficial for the role:
Previous older peoples care experience is desirable but not essential
Caring & compassionate with an excellent clinical track record
Passionate about delivering outstanding care to older people
Excellent communication, organisation and leadership skills
Quality driven with a desire to continually improve yourself and our services
The successful Nurse will receive an excellent salary of £20.00 per hour and the annual salary is up to £45,760 per annum. We currently have vacancies for both days and night shifts available. In return for your hard work and commitment you will receive the following generous benefits:
**£2,000 Welcome Bonus**
25 days annual leave plus bank holidays (at commencement of employment)
A group Personal Pension Plan (GPPP)
Private Medical Insurance Scheme
Life Assurance
Free meals while on duty
Care first - Employee Assistance Services
Continuous learning and development
Childcare vouchers
Career development
Personal health insurance
An employee assistance programme
Voluntary benefit
Reference ID: 2221
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV ....Read more...
Controls Engineer
Heywood
£55,000 - £65,000 Basic + Long term stability + Flexible working hours + Van provided + Fuel card + Training and Development + High staff retention + Annual Leave + Pension + Immediate/December start + MORE
Are you a controls engineer that is looking to join a company that will value and appreciate your expertise and skill set? Join an established and loyal team providing automated solutions to the automotive industry. Long term you’ll benefit from unparalleled job security and a stable career.
Founded over 30 years ago this engineering specialist company is looking for experienced controls engineers to join their team. Due to continued growth and a strategic business plan you’ll benefit from working for an employer who values and recognises its staff. Enjoy a varied role from both office to client sites and visit across the north west region
Your role as a control engineer will include: * Designing Control and Vision Systems for clients across the manufacturing sector covering FMCG, Automotive and more * Liaising with customers to understand and design briefs and specifications, providing guidance and recommendations to suit their requirements * Travel to sites across the north west region when required to meet clients
The ideal controls engineer will need: * Experience working as a controls engineer in the manufacturing/engineering sector * Full UK driving licence * Happy to drive to sites when required
For immediate consideration please call Masoud on 07537153909 and click to apply NOW!
Keywords: Controls, PLC, siemens, control engineer, systems, systems engineer, control systems, controls systems, control, Mitsubishi, oldham, rochester, manchester, middleton, north west, bolton, prestwich, heywood
This vacancy is being advertised by Future Engineering Recruitment Ltd. The services of Future Engineering Recruitment Ltd are that of an Employment Agency.
Please visit our website at futureengineer.co.uk to view other positions we are currently handling.
Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.....Read more...
To work as part of a team with the Horticultural and Estates Team ensuring appropriate standards are met on our Estates.
To maintain a high standard of environmental cleanliness on our Estates.
To assist in carrying out inspections to our communal areas within flat blocks as required.
Carrying out horticultural tasks such as pruning, mulching, weeding, planting out.
Machinery operation and maintenance such as strimming, mowing, hedgecutting.
Selecting and using tools and equipment consistent with risk assessments.
To work as part of the believe housing Neighbourhoods and Horticultural and Estates Teams contributing to continuous service improvement.
Manage health and safety issues in your area of responsibility in line with the relevant section(s) of the relevant Health and Safety Policy.
Comply with organisation confidentiality and information security policies at all times.
Your duties may vary from time to time within the broad remit of your role and grade. You are required to undertake any such reasonable and appropriate duties.
Training:Training will be provided in the workplace through East Durham College (Houghall Campus) where you will work towards a Level 2 Horticulture or Landscape Operative Apprenticeship.
Core Qualifications
The following qualifications will be required prior to taking the end point assessments:
Emergency First Aid
Level 2 Principals of the Safe Handling and application or Pesticides Guidance
Training Outcome:
Progression onto the the next level of programme, full time employment for the right candidate.
Employer Description:At believe housing, we build and provide homes to suit a range of needs and put people at the heart of everything we do to deliver better communities and services.Working Hours :You will work Monday to Friday for 37 hours per week (hours to be confirmed at interview).Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Team working,Initiative,Non judgemental,Patience,Physical fitness,Flexible approach,Team Player....Read more...
SQL Server Developer
SQL Server Developer - Global Software House - Norwich
(Tech stack: SQL Server Developer, SQL Server 2022, T-SQL, SSAS, SSRS, SSIS, Database, Programmer, Engineer, C# Architect, SQL Server Developer)
Are you a skilled SQL Server Developer looking for your next career move? Our client, based in Norwich, is actively seeking multiple SQL Server Developers to join their dynamic team. This is an excellent opportunity for experienced professionals in SQL development and C# programming.
Key Responsibilities:
Develop and optimise SQL Server databases and queries.
Design and implement stored procedures, SSIS packages, and CLR functions.
Collaborate with cross-functional teams to integrate data-centric applications.
Ensure database security, integrity, and performance.
Essential Skills and Experience:
Strong proficiency in SQL development, including stored procedures, triggers, and functions.
Hands-on experience with SSIS (SQL Server Integration Services) for ETL processes.
Knowledge of CLR (Common Language Runtime) for SQL Server.
Proficiency in C# programming for database application development.
Experience with performance tuning and optimization techniques.
Ability to troubleshoot and resolve database issues.
Desired Skills (Nice to Have):
Familiarity with other database systems such as MySQL or PostgreSQL.
Experience with data warehousing and business intelligence solutions.
Knowledge of cloud platforms like Azure or AWS.
Why Join Us?
Competitive salary based on experience.
Opportunity to work with cutting-edge technologies in SQL Server and C#.
Collaborative and supportive team environment.
Career development and training opportunities.
Location: Norwich, UK / Remote Working
Salary: £40,000 - £70,000 + Bonus + Pension + Benefits
Applicants must be based in the UK and have the right to work in the UK even though remote working is available.
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