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Customer Service Apprenticeship (Office) - Bristol

Gregor Heating is a trusted and well-established provider of heating, electrical, and renewable services across Bristol and the South West. With a strong focus on customer care and high-quality service, we are proud to support our local community through reliable installations, maintenance, and expert advice.As an Office Apprentice, you will provide day-to-day support to our Customer Service teams across the Installation, Servicing, and Repair departments. This is a varied and hands-on role offering valuable experience in office administration, customer care, and internal coordination. You will be learning while working, helping ensure our customers receive the excellent service Gregor is known for. At Gregor Heating, our Customer Care Team sits at the very heart of what we do. If you’re looking to build a career in a supportive, fast-paced environment where no two days are the same, this is where you belong.You’ll join a close-knit team of friendly, dedicated professionals who take real pride in helping people. The Customer Care Team works hand-in-hand with our engineers, and technical support staff to ensure our customers receive outstanding service - whether it’s answering questions, booking appointments, or resolving issues with warmth and efficiency.We’re not just answering phones or replying to emails - we’re building lasting relationships with homeowners, landlords, and commercial clients across the South West. You’ll be their first point of contact and their go-to for reliable support for any plumbing issues from their recently purchased new build home.Working with us means gaining hands-on experience in a dynamic service environment, learning how a leading heating and renewables company operates from the inside out. You’ll develop essential skills in: Customer communication - delivering empathy, clarity, and solutions across multiple channels (phone, email, live chat) Problem-solving and coordination - working behind the scenes with engineers and planners to get things sorted Technical knowledge - learning the basics of heating systems, renewable energy products, and common service needs CRM systems and workflow tools - becoming confident with tools that keep operations running smoothly Plus, you’ll grow your understanding of the construction sector at a time when home efficiency and sustainability are more important than ever. Your role will include: Assist in answering and directing incoming phone calls and emails in a professional manner Help log customer enquiries, service requests, and job bookings accurately into our systems Support team members with scheduling engineers and confirming appointments Help prepare and send out quotations, invoices, and appointment reminders Maintain accurate records and ensure documentation is filed or updated correctly Assist in handling customer feedback, complaints, and follow-up queries under supervision Contribute to internal communications across departments (e.g. passing messages to engineers or suppliers) Carry out general office duties such as photocopying, scanning, and data entry Participate in training sessions and complete apprenticeship coursework on time Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose - and in turn help organisations and wider industry meet the challenges of a changeable operating environment. On completion of this 12-month apprenticeship you will have gained your Customer Service Level 3 Qualification.Training Outcome:Possibility of a full-time role after the completion of the apprenticeship.Employer Description:We’re a friendly, family-run local business that has been helping families in and around Bristol, Bath, South Gloucestershire and North Somerset to heat their homes and keep warm and cosy for over 35 years (becoming a limited company in 1999).Working Hours :Monday - Friday (08:00 - 16:15)Skills: Attention to detail,Communication skills,IT skills ....Read more...

Senior Engineer

Senior Engineer - Client Direct - Critical Banking Environment - London - Up to £52,500 + bonus + on call (optional)   📍 About the Role: Exciting opportunity to work In House / Client Direct for a very well known financial institution in London. My client is looking for a Senior Engineer to be based across 2 critical / commercial buildings next to each other in London. The successful candidates will be electrically or mechanically biased (C&G / NVQ) with a proven track record in commercial building maintenance, ideally within a critical site (i.e. Bank, Data centre, Blue chip office etc). Leading a team of 4 engineers on site, he or she will be required to carry out mechanical, electrical and fabric maintenance to the following. In return the company is offering a competitive package of up to £52,500 + 10% bonus + On call (optional) + AP Training and £1,500 once training complete.   💼 What’s in it for you?£52,50010% Bonus£1,500 HV or Mechanical AP payment1 in 7 call out + 2x hourly rate if called out (optional)Overtime available at 2x rate on weekdays and weekendsHV/LV or Mechanical AP TrainingPension contribution from employer (candidate does not have to contribute)26 shifts holiday + Bank HolidaysPrivate Health Insurance Dental PlanInterest Free Season Ticket LoanLife insurance 4x salaryA lot of progression available 🕒 Working Hours:Monday to Friday08:00 - 16:00 🔧 Key Responsibilities:Person in Charge of a shift team comprising of multi skilled engineering technicians.Scheduling and allocation of planned and reactive tasks across the shift team.Act as primary engineering shift contact during each shift period.Administrative tasks for each team member e.g. absence; rota; overtime etc.Issue and closure of various work Permits etc as required.Raising of work requests and/or authorisations for reactive type of works.Lighting (Small installation, Fault-finding, Lamping, Changing ballast's, Control panel, Power distribution)Emergency lightingAir Conditioning - Air Handling Units / Fan Coil Unit (Filter changes, cleaning)Chillers - Re-setWater Treatment (Temperature checks / Not dosing)Monitor mechanical plantPumps, motorsBMS System - Monitor (i.e. Hot & Colds)Undertake all allocated tasks and perform them in a timely and professional manner.Be proactive in identifying and reporting faults with building services equipment and take steps to resolve them.Be proactive to ensure all H&S issues are reported/escalated as required.Maintain informal communications with Client staff members related to service levels and issues.Report service affecting issued to the site management team for formal communication with the client.Remain flexible with regard to site attendance and tasks undertaken within personal competency.Be fully aware of relevant Health and Safety and general legislative matters.Escort specialist subcontractors  ✅ RequirementsElectrically or Mechanically qualified Level 3 / HNC / HNDYou must be able to provide copies of your trade certificates (Essential)Experience in a lead roleWill need to pass security clearance A proven track record in commercial building maintenanceAn understanding of critical plant: Chillers, HVAC, UPS systems, Cooling Towers etcExcellent customer skills Ideally multi skilled  📩 Ready to Apply? Send your CV to Fin@cbwstaffingsolutions.comOr call 0203 583 3099 and ask for Fin to learn more! ....Read more...

Supply Chain Administration Apprentice

Using our system to: Book in stock to appropriate locations Issue dispatch notes for products being shipped to customers Reviewing planning schedules to make sure all products are available for manufacturing on time Issuing pick lists for kitting of manufacturing jobs Confirming jobs have been completed and completing the close procedure Raising purchase orders as required Review and maintenance of standard operating procedures for the supply chain function  Picking, packing, labelling and palletising of products for daily dispatch to customers to meet on time delivery and shipping requirements Daily pick of product for the manufacturing lines, following the agreed plan. Ensuring the arrangement, rotation and security of stock in line with agreed stock levels and locations Maintain processes that meet the key measures of the supply chain function with a key focus on Quality, Cost and Delivery to give the right product at the right quality at the right time and cost, every time Continually review and challenge processes to create a best-in-class warehouse environment with ever improving stock accuracy Support the Supply Chain lead with planning of manufacturing jobs and ensuring all materials are available Working to Health and Safety regulations as expected from a warehouse environment Work as part of a high performing team ensuring processes and documents are followed Maintaining general 5S principles within both the warehouse and yard to maintain the premises to a high standard at all times Maintain a high standard of housekeeping and workplace organisation that exudes pride whilst carrying out processes in a safe manner Participate in training and be motivated to self-develop to a good knowledge and skill level within the supply chain processes Demonstrate active participation and contribution towards continuous improvements of the supply chain function and embrace changes in working methods to improve productivity and efficiency Problem solve collaboratively with others, always with the customer in mind Constructively and positively contribute to company meetings and performance reviews Demonstrate flexibility and assist other supply chain areas to support the dynamic needs of the business Behave in line with our values as part of a high performing team delivering excellent customer service Training:Course overview: The role may involve working independently or as part of a team and will involve developing, implementing, maintaining, and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities Duration: 15 months practical training period, plus 3 months for End Point Assessment Delivery model: Work-based training with your employer 10 days professional training at college Regular meetings with your training coordinator to monitor progress and well-being Approximately 12 on-site or/and Teams assessment visits per year Level 2 Functional Skills in maths or English (7 days at college per subject, if required) Off the job training will count for at least 6 hours a week of an apprentice’s time at work Qualifications included: Level 2 Functional Skills in English or maths (if required) Level 3 Business Administration Apprenticeship End Point Assessment: Knowledge test Portfolio based interview Project/improvement presentation Training Outcome: Lots of opportunities across the business for the right person to develop skills in other areas of the business or become a specialist or champion within the supply chain team Employer Description:Founded over 30 years ago, The Rooflight Co is a successful, employee-owned Cotswolds business with approximately 40 employees, designing and manufacturing rooflights and roof windows for the UK construction / specification market.Working Hours :Monday - Friday, 8.00am - 4.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Physical fitness,Enjoy a challenge,Optimistic ....Read more...

Apprentice Helpdesk Administrator

Reporting to the General Manager this role is responsible for; Supporting Tottenham Hotspur Football Club (THFT) main helpdesk and CleanEvent (CE) management with administrative duties. Working on Event day as main helpdesk administrator for CE. Key Responsibilities: Assist in the finalisation of the indicative staff plan and assist in the preparation of staff rosters in the Human Force IT System Assist the Manager with staff briefings – (preparation of stand-by lists, information sheets etc.) Assist the manager with staff applications and ensure that appropriate employee checks are done, application forms and other supporting documentation is finalised and forwarded to payroll Assist the Manager by ensuring that the timesheets are completed by all staff accurately and that all timesheets are correctly entered into the Human Force system database Assist the manager with the processing of all purchase orders; job dockets are correctly entered into the finance system Assistance for the provision of adequate uniforms, laundry arrangements and ensure all uniforms are ready for distribution Arrange display of all site plans, whiteboards, event timetables and any relevant information to assist venue management and staff Set up the Human Force system for biometric staff clock-in and out processes Ensure all staff are signed on and issued with the correct uniform Ensure area supervisors and manager are aware of any staffing issues Ensure all staff sign off at the end of their shift and return uniforms, radios and keys Ensure timesheets are completed accurately in the Human Force system and passed on to payroll for processing according to the stated process Ensure all paperwork relating to hiring staff has been completed and passed to the HR/Payroll Department in a timely manner Ensure incidents/accidents which occur are reported on the Atlas database Operating the event day help desk when required, ensuring all information is correct and thoroughly followed through to completion Answer phones and direct calls/take messages as required Distribute emails, posts etc. as required Ensure data entry of purchase orders and job dockets daily Print event evaluations and staff assessments for distribution to Area supervisors for the close of the event Undertake client administrative duties similar to those described above Client & Team Relationships Work closely with clients, attending daily and weekly catch-ups to align on expectations and address any concerns Participate in Toolbox Talks and team briefings, ensuring key updates and policies are communicated effectively Foster positive relationships with both internal teams and external stakeholders to deliver exceptional service Training: As part of this role, you will undertake a level 3 apprenticeship in Business Administration Your training will be completed online with a dedicated tutor who will support you in your studies. You will be given one day a week to work on your apprenticeship training The training you will be completing as part of the Level 3 Business Administrator apprenticeship standard includes:  Level 2 Functional Skills in maths and English (if required) End-Point Assessment (EPA) Continued Professional Development training, organisational structure Legislation and regulations Business administration communication skills Stakeholder Engagement - both internal and external Stakeholder analysis, service level agreements (SLAs), stakeholder salience, stakeholder power versus interest grid Record and document production - document layout, GDPR, proofreading techniques Decision Making - cost benefit analysis, break-even analysis, 5 Whys, Root Cause Analysis Risk analysis and risk management, risk implication/ probability chart, force field analysis, use of organisational policies, procedures, and frameworks for support Social Media in business and personal Project Management tools - project Life Cycle, Gantt chart, Power V’s Interest Grid, SWOT analysis, Work Breakdown Structure, and risk management techniques Change management PESTLE analysis Finance - Budget Management, invoice processes Interpersonal skills - professionalism, coaching methods, organisational culture Presenting Like a Pro - workshop on how to deliver high-quality presentations Training Outcome:CleanEvent believes in growing talent from within, providing opportunities to advance as your skills develop.Employer Description:CleanEvent is a company that provides cleaning and security services to sporting and leisure facilities. CleanEvent is fast becoming a leader in this industry sector with multiple locations across the United Kingdom.Working Hours :Any 5 out of 7 days each week. Shift pattern to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Team working ....Read more...

Roofer

We are recruiting on behalf of our client, a leading provider of construction, refurbishment, building maintenance, and facilities management services across the South of England. This is an excellent opportunity for a skilled and motivated Mobile Roofing Operative to join a professional and growing team. You will work on a range of domestic and commercial roofing projects for local authorities, education providers, commercial buildings, listed properties, and leisure facilities. The role includes both pitched and flat roofing using materials such as felt, slate, and tile, as well as guttering work, working at height, and some groundworks. Key Responsibilities: Inspect and diagnose roof defects to determine the best repair solutions Repair and maintain flat, tiled, and slated roofs Carry out minor carpentry, lead flashing, repointing, and brickwork associated with roofing Complete minor groundworks such as brickwork and paving Provide excellent customer service and maintain strong client relationships Ensure all work complies with HSG33 – Health & Safety in Roof Work Respond promptly to emergency repairs and complete work efficiently Keep accurate records of work completed, including photographic evidence Maintain tools, equipment, and company vehicle in a safe and tidy condition Participate in an on-call rota for out-of-hours work when required Skills & Attributes: Strong communication skills via phone/PDA for job updates and coordination Organised, self-motivated, and able to prioritise workload Practical approach to health & safety, ensuring safe working practices Problem-solving ability and sound judgment in repair methods Team player who shares knowledge and supports colleagues Qualifications & Experience: Minimum NVQ Level 2 in Roofing Occupations (or equivalent) Over 3 years’ trade experience in the building maintenance industry PASMA / TETRA trained (desirable) Full UK driving licence Must be able to pass an Enhanced DBS check and Security Clearance before starting Benefits: Competitive salary £38,500 – £39,500 Company vehicle provided Opportunity to work across varied and interesting sites Supportive team environment If you are an experienced roofer looking for a secure, mobile role with a well-respected company, we would like to hear from you. stride is acting as an Employment Agency in relation to this vacancy. ....Read more...