Unity Recruitment are currently seeking a Part Time Sales Associate for our prestigious client, located in Harrods.
The position will be available to start immediately and is a permanent contract.
The working hours will be Saturday and Sunday and one day in the week.
Based in a Harrods in Knightsbridge you will be working for a luxury retailer who sell designer suitcases and travel accessories.
Pay is £12.50ph/£13ph
Must have at least 1 year retail experience.
POSITION OBJECTIVE
To be a part of a team that drives sales productivity, efficiency, and customer service levels of the store.
AREAS OF ACCOUNTABILITY
Customer Service
• Maintain and increase the sales figures of the store/concession.
• Ensure that customers are acknowledged quickly and offer friendly, courteous and efficient service.
• Demonstrate a clear understanding of the company mystery shop guidelines.
• Be aware of competitor ranges and price points.
• Report any missed opportunities to the management team.
• Confidently use and understand the ‘Add on Sale’ technique.
• Be able to confidently close a sale.
• Maintain a thorough knowledge of all products, and be able to suggest alternatives to customers.
• Ensure that all customer follow up is done promptly and efficiently.
• Ensure that any phone enquiries/sales are handled confidently and efficiently.
• Confident in handling customer enquiries and complaints when required.
• Understand the company after sales services, and policy for repairs.
• Understand the company/host store exchange and refund policy.
If you are interested in this position and would like to find out more then please send your CV to carly@unity-recruitment.co.uk.
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