Salvation Army HomesWe have an exciting opportunity for a Tenancy Sustainment Officer to join our team at Mildmay House. This is a key post contributing to the delivery of Salvation Army Homes services to its residents.Working within our corporate aims and objectives you will deliver a Resident focused service.You will co-ordinate tenancy management and rent collection to ensure all housing management income is collected effectively. You will ensure fair access, process of applications, relevant background checks and allocation of vacant properties. You will also ensure supported move on accommodation is available for use, keeping vacant properties to a minimum and void turnaround time minimised. You will ensure H&S and property standards are maintained and work effectively as a team member delivering excellent services to Salvation Army Homes' residents.Working with our residents, you will key to increasing their ability to sustain a tenancy when they housed in our move on properties and when they transition out of the scheme from the scheme.About the Service:Mildmay House is a 47 bed supported accommodation service for single homeless males and females aged 16 upwards, clients who live at our service come from a variety of backgrounds/circumstances including relationship breakdowns, rough sleeping, mental health, drugs & alcohol use. At Mildmay we seek to provide a warm, respectful and supportive environment for clients. We want every person who walks through the door to feel that Mildmay is their home from Day 1. Staff aim to support and encourage clients throughout their stay/journey with us as they move towards independent living. What our Staff Say: I love working at Mildmay House because there is never a dull moment. The relationships that are developed with the clients are extremely important and I think that it is one of the key things that supports us truly transform lives.About The CandidateA Tenancy Sustainment Officer will instinctively share Salvation Army Homes delivery values and behaviours, loving your work, helping people to thrive and always finding a way to be effective.Benefits of working as a Tenancy Sustainment officer :
26 days annual leave rising to 31 days£100 when you start work, plus £250 at 6 months’ service and another £250 at 12 months’ serviceAn extra day off on your birthdayA High Street discount scheme (great savings both on and off-line)Pension with life assuranceDiscounted private medical insuranceLoans available for financial emergenciesOccupational Sick PayA full Induction package and training relevant to the roleLong service awards from 2.5 yearsSupport to learn and develop your careerAbout The CompanyA registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness.Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.....Read more...
Salvation Army HomesThe RoleImagine this…A young person has moved into West Farm. You’re there to check in, make sure the property is safe, and help them understand their tenancy. With your support, they don’t just keep their flat, they learn to sustain independence, manage challenges, and see a future beyond homelessness. As Tenancy Sustainment Officer, you’re the steady support who helps them develop and hold onto that hard-won independence.What you’ll be doing
Providing day to day administrative support to residents, managing rent enquiries and repair requests efficiently and professionally.Coordinating repairs with internal teams and external contractors, monitoring progress, and ensuring works are completed efficiently and within agreed timescales.Help residents move into safe, well-prepared accommodation.Support young people to understand their tenancy rights and responsibilities.Tackle challenges like rent arrears, anti-social behaviour, or property issues.Work with partners to find move-on housing options and prevent homelessness. What you’ll bringBlend essential experience and behaviours:Experience managing and interpreting numerical data, with strong attention to detail.Organised, resilient, and passionate about giving people the tools to thrive in independence.Empathy and patience to support young people facing multiple challenges.Knowledge of facilities management processes, including the coordination of repairs and maintenance services is desirable.Working Arrangements
Service based role at our West Farm Serviceoffering 18.75 hoursTravel may be required to attend professional meetings, team training sessions, and conferences.Our OfferIn return, we offer a competitive and supportive benefits package, including: 26 days annual leave plus bank holidays, increasing to 31 daysWestfield Healthcare Cash Back Plan (including cashback for optical, dental, therapies, plus 24/7 GP access and counselling support)Matched pension scheme up to 6% (with salary sacrifice option)Enhanced family leave from day one, including enhanced maternity/adoption and paternity payOccupational sick payFinancial support options, including season ticket loans, emergency loans, mortgage advice and wellbeing supportPaid volunteering daysCycle to Work SchemeDiscounted private medical insuranceSupport to learn, broaden your skills and develop your careerA fun and inclusive work culture where individual differences are valued and championedClosing date: 22 August 2026 (please note we may close the vacancy early if we receive a large volume of applications)About The CompanyFounded in 1959, Salvation Army Homes is a registered provider and exempt charity, and a subsidiary of The Salvation Army. We are a specialist provider of housing and support services across England, owning and managing around 4,500 homes in partnership with 79 local authorities. We provide general needs housing, supported accommodation, and homes for older people.If you join our passionate staff team you will be contributing to our mission; “Safe Homes. Transform Lives” where you will make a positive difference to residents, who are at the heart of everything we do.Guaranteed interview scheme: Please let us know if you have a disability, are a Salvation Army Homes resident or ex-resident, are a care leaver, or ex veteran as we guarantee an interview if you meet the minimum requirements of the role.As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. If you require any adjustments or support to enable you to participate fully in the selection process, please let us know. We are committed to ensuring an inclusive and accessible recruitment experience.....Read more...
The RoleWe're looking for an exceptional Senior Executive Assistant to provide high-level executive support to our Chief Executive Officer and Executive Management Team. This is a pivotal role at the heart of the organisation, ensuring the smooth running of executive operations while coordinating key projects, meetings and stakeholder engagement.You'll be a trusted partner to the CEO, managing competing priorities with discretion, professionalism and excellent organisational skills. Working closely with senior leaders, Board members and external stakeholders, you'll help ensure our leadership team can focus on delivering our strategic priorities and making a positive difference to the people we serve.What you'll be doing- Manage the CEO's complex diary, priorities, travel and executive administration.- Support Board and Committee administration, working closely with the Company Secretary.- Coordinate conferences, strategy events and senior stakeholder visits.- Build effective relationships with Board members, The Salvation Army and external partners.- Provide project support across strategic and cross-organisational initiatives.- Handle sensitive and confidential information with absolute professionalism.What you'll bring- Significant experience providing executive support at senior leadership or Executive Team level.- Exceptional organisational skills with the ability to prioritise competing demands.- Excellent communication and relationship-building skills with a wide range of stakeholders.- Outstanding attention to detail, discretion and sound judgement.- Strong Microsoft 365 skills, including Outlook, Word, Excel, PowerPoint and SharePoint.- A proactive, adaptable and collaborative approach, with a commitment to our values and mission.- Experience within housing or the charitable sector would be advantageous.Working ArrangementsThis is a hybrid role with regular attendance at our London office with monthly travel to regional offices and events across England. Flexibility is required, including occasional evening or weekend meetings.Our OfferIn return, we offer a competitive and supportive benefits package, including:- 26 days annual leave plus bank holidays, increasing to 31 days- Westfield Healthcare Cash Back Plan- Employer pension contributions of up to 6%- Enhanced family leave and occupational sick pay- Paid volunteering days- Cycle to Work Scheme- Discounted private medical insurance- Learning and development opportunities- A supportive, inclusive culture where everyone can thriveApply nowIf you're an experienced Executive Assistant who thrives in a fast-paced environment, has a sense of humour and is confidential and approachable, Lynne (CEO) would love to hear from you.Interviews for the role will be taking place on Friday 4 September at the Salvation Army THQ in London.(Please note we may close this vacancy early if we receive a high volume of applications)About The CompanyFounded in 1959, Salvation Army Homes is a registered provider and exempt charity, and a subsidiary of The Salvation Army. We are a specialist provider of housing and support services across England, owning and managing around 4,500 homes in partnership with 79 local authorities. We provide general needs housing, supported accommodation, and homes for older people.If you join our passionate staff team you will be contributing to our mission; “Safe Homes. Transform Lives” where you will make a positive difference to residents, who are at the heart of everything we do.Guaranteed interview scheme: Please let us know if you have a disability, are a Salvation Army Homes resident or ex-resident, are a care leaver, or ex veteran as we guarantee an interview if you meet the minimum requirements of the role.As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. If you require any adjustments or support to enable you to participate fully in the selection process, please let us know. We are committed to ensuring an inclusive and accessible recruitment experience.....Read more...
