Business Support Manager40 hours per week Mon-FriSalary: £37.5K paBased at: Cambridge & Peterborough Service Centre (PE29)Job purpose:The Business Support Manager is responsible for overseeing business support functions across the contracts based at their dept, ensuring effective coordination of activity, reporting, and stakeholder engagement.The role supports operational delivery through capacity planning, performance monitoring, audit activity, and customer service oversight, while acting as the primary point of contact for the Commissioning Authority concerns or issues. The postholder will work as part of the Senior Management Team at Cambridge & Peterborough Service Centre.Key Responsibilities:Line Management
Provide direct line management to the Customer Service Team.Set objectives, monitor performance, and support development of direct reports.Ensure team structure and resource aligns with service requirements.
Capacity and Activity Management
Manage booking coordination for all activity for Field Service Engineer (FSE) rounds.Ensure capacity is effectively utilised and aligned with demand.Identify capacity risks and escalate where required.
Stakeholder Management
Act as the first point of contact for the Commissioning Authority.Maintain effective relationships with commissioners and stakeholders.Support responses to commissioner queries.
Reporting and Performance Monitoring
Coordinate monthly, quarterly, and annual reports.Collate and validate data.Monitor KPIs and escalate concerns.Manage people performance including absence, training, and engagement.
Audit, Compliance and Customer Service Quality
Conduct customer service audits and call listening.Identify improvement areas and ensure compliance.
Management Team Responsibilities
Contribute to management team planning and development.Provide insight for decision-making.Lead and support recruitment across the servicePromote compliance and continuous improvement.
Experience
Management or supervisory experiencePerformance monitoring and reportingContract or service delivery environmentAudit processes
Attributes
Detail-orientedAbility to prioritiseTeam collaborationProactive problem-solving
Skills and Knowledge:
Organisation and coordinationData analysisCapacity planning understandingCommunication and stakeholder engagement
Service user/other agency/public engagement and involvement:Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment.This job description shall not limit your role, you will also be expected to carry out any other duties that you manager feels are within your capabilities and skill set. The above may not cover everything involved in the position but indicates the size and scope of the role and may be subject to change as the role develops. INDLSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Service Delivery Manager40 hours per week Mon-FriSalary: £37.5K paBased at: Cambridge & Peterborough Service Centre (PE29)Job purpose:The Business Support Manager is responsible for overseeing business support functions across the contracts based at their dept, ensuring effective coordination of activity, reporting, and stakeholder engagement.The role supports operational delivery through capacity planning, performance monitoring, audit activity, and customer service oversight, while acting as the primary point of contact for the Commissioning Authority concerns or issues. The postholder will work as part of the Senior Management Team at Cambridge & Peterborough Service Centre.Key Responsibilities:Line Management
Provide direct line management to the Customer Service Team.Set objectives, monitor performance, and support development of direct reports.Ensure team structure and resource aligns with service requirements.
Capacity and Activity Management
Manage booking coordination for all activity for Field Service Engineer (FSE) rounds.Ensure capacity is effectively utilised and aligned with demand.Identify capacity risks and escalate where required.
Stakeholder Management
Act as the first point of contact for the Commissioning Authority.Maintain effective relationships with commissioners and stakeholders.Support responses to commissioner queries.
Reporting and Performance Monitoring
Coordinate monthly, quarterly, and annual reports.Collate and validate data.Monitor KPIs and escalate concerns.Manage people performance including absence, training, and engagement.
Audit, Compliance and Customer Service Quality
Conduct customer service audits and call listening.Identify improvement areas and ensure compliance.
Management Team Responsibilities
Contribute to management team planning and development.Provide insight for decision-making.Lead and support recruitment across the servicePromote compliance and continuous improvement.
Experience
Management or supervisory experiencePerformance monitoring and reportingContract or service delivery environmentAudit processes
Attributes
Detail-orientedAbility to prioritiseTeam collaborationProactive problem-solving
Skills and Knowledge:
Organisation and coordinationData analysisCapacity planning understandingCommunication and stakeholder engagement
Service user/other agency/public engagement and involvement:Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment.This job description shall not limit your role, you will also be expected to carry out any other duties that you manager feels are within your capabilities and skill set. The above may not cover everything involved in the position but indicates the size and scope of the role and may be subject to change as the role develops. INDLSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Preventative and Reactive Maintenance:
Perform routine preventative maintenance on all production machinery, including mechanical, electrical, and PLC-controlled systems
Respond promptly to equipment breakdowns and emergencies, performing diagnosis, repairs, and troubleshooting to restore machinery to optimal function
Equipment Installation and Upgrades:
Oversee the installation, commissioning, and upgrading of new equipment and machinery as required
Work closely with suppliers and contractors during equipment installation and ensure integration into existing systems
Troubleshooting and Diagnostics:
Use diagnostic tools and techniques to troubleshoot electrical, mechanical, and automation issues on machinery
Identify, diagnose, and rectify mechanical and electrical faults in production equipment, ensuring minimal downtime
Health and Safety Compliance:
Ensure compliance with all relevant health, safety, and food safety regulations during maintenance and repair activities
Follow safety protocols while working with machinery, electrical systems, and hazardous materials
Assist in conducting risk assessments and hazard analysis related to engineering processes
Continuous Improvement:
Work with production teams to identify areas for improvement in equipment efficiency, reliability, and product quality
Implement modifications or improvements to machinery and processes to optimise performance and reduce costs
Documentation and Reporting:
Maintain detailed maintenance logs, documenting work completed, parts used, and any issues encountered during repairs or maintenance tasks
Create and update maintenance schedules to ensure all equipment is regularly serviced and maintained
Team Collaboration:
Collaborate with production teams to minimise downtime and improve machine reliability
Provide training and guidance to operators and junior engineers on machinery operation, maintenance, and troubleshooting
Parts and Inventory Management:
Monitor and manage inventory of spare parts, tools, and supplies needed for routine maintenance and repairs
Place orders for replacement parts and ensure stock levels are adequate
Project Support:
Assist with project-based engineering tasks, including upgrading facilities or equipment, process improvements, and facility expansions
Work with cross-functional teams to implement new production lines or technologies
Training:You will study a Level 3 Food and Drink Maintenance Engineer Apprenticeship Standard at Kirklees College, Huddersfield.
The college element of this Apprenticeship is delivered by “block release”.
The typical duration of college attendance in previous years is shown below.
Year 1 = 22 weeks, Year 2 = 10 weeks, Year 3 = 10 weeks, Year 4 = 4 weeks.
This is a 4-year programme.
The final year will involve completion of a portfolio and preparation for End Point Assessment (EPA). This measures the skills, knowledge and behaviours outlined in the standard and is carried out by ESFA approved organisations independent from the college.Training Outcome:There is a strong possibility that you will gain a permanent position following successful achievement of the full apprenticeship qualification.
There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications.Employer Description:Shepley Spring are the UK's leading bottled water manufacturer with over 28 years' experience in production and are proud to remain a family run business to this day.The company operates in three manufacturing facilities in Yorkshire and owns several high-speed production lines with the capabilities of producing both still and sparkling water servicing leading retailers such as Morrisons, Costco, Booker Tesco and Iceland through private label and produces the brands Ice Valley® and White Rock® exclusively.Working Hours :Monday to Friday, hours between 6.00am - 6.00pm.Skills: Attention to detail,Problem solving skills,Logical,Team working,Initiative....Read more...
Refrigeration Engineer – Permanent & Temporary OpportunitiesWorking Hours: 45 hours per week OTE of £60KWe are currently recruiting experienced Refrigeration Engineers to join a well-established national facilities management provider supporting a major portfolio. Due to seasonal demand and ongoing contract growth, opportunities are available on both a permanent and temporary basis.This is a field-based role focused on delivering high-quality service, maintenance, and reactive support across a large-scale supermarket estate.Key Responsibilities:
Service, maintenance, and repair of commercial refrigeration systems (packs, integrals, walk-ins)
Fault finding and reactive breakdown response
Carrying out planned preventative maintenance (PPM) in line with SFG20 standards
Ensuring all work is completed in compliance with F-Gas regulations and health & safety standards
Accurate completion of job reports via PDA/CAF system
Providing excellent client-facing service while on-site
Requirements:
Proven experience working on commercial refrigeration systems within a retail or FM environment
Valid F-Gas (Category 1) qualification
Full UK driving licence
Strong fault-finding and diagnostic skills
Ability to work independently and manage a busy workload
....Read more...
Refrigeration Engineer – Permanent & Temporary OpportunitiesWorking Hours: 45 hours per week OTE of £60KWe are currently recruiting experienced Refrigeration Engineers to join a well-established national facilities management provider supporting a major portfolio. Due to seasonal demand and ongoing contract growth, opportunities are available on both a permanent and temporary basis.This is a field-based role focused on delivering high-quality service, maintenance, and reactive support across a large-scale supermarket estate.Key Responsibilities:
Service, maintenance, and repair of commercial refrigeration systems (packs, integrals, walk-ins)
Fault finding and reactive breakdown response
Carrying out planned preventative maintenance (PPM) in line with SFG20 standards
Ensuring all work is completed in compliance with F-Gas regulations and health & safety standards
Accurate completion of job reports via PDA/CAF system
Providing excellent client-facing service while on-site
Requirements:
Proven experience working on commercial refrigeration systems within a retail or FM environment
Valid F-Gas (Category 1) qualification
NVQ / City & Guilds in Refrigeration & Air Conditioning or equivalent
Full UK driving licence
Strong fault-finding and diagnostic skills
Ability to work independently and manage a busy workload
....Read more...
Refrigeration Engineer – Retail FM Contract – Permanent & Temporary OpportunitiesWorking Hours: 40 or 45 hours per week OTE of £55K - £60K + £2K Joining bonus (for permanent roles)Basic Salary: £47,676 per annum for 40 hours per week (Inclusive of Standby Payment)We are currently recruiting experienced Refrigeration Engineers to join a well-established national facilities management provider supporting a major retail portfolio. Due to seasonal demand and ongoing contract growth, opportunities are available on both a permanent and temporary basis.This is a field-based role focused on delivering high-quality service, maintenance, and reactive support across a large-scale supermarket estate.Key Responsibilities:
Service, maintenance, and repair of commercial refrigeration systems (packs, integrals, walk-ins)
Fault finding and reactive breakdown response
Carrying out planned preventative maintenance (PPM) in line with SFG20 standards
Ensuring all work is completed in compliance with F-Gas regulations and health & safety standards
Accurate completion of job reports via PDA/CAF system
Providing excellent client-facing service while on-site
Requirements:
Proven experience working on commercial refrigeration systems within a retail or FM environment
Valid F-Gas (Category 1) qualification
NVQ / City & Guilds in Refrigeration & Air Conditioning or equivalent
Full UK driving licence
Strong fault-finding and diagnostic skills
Ability to work independently and manage a busy workload....Read more...
Refrigeration Engineer – Permanent & Temporary OpportunitiesWorking Hours: 45 hours per week OTE of £60KWe are currently recruiting experienced Refrigeration Engineers to join a well-established national facilities management provider supporting a major portfolio. Due to seasonal demand and ongoing contract growth, opportunities are available on both a permanent and temporary basis.This is a field-based role focused on delivering high-quality service, maintenance, and reactive support across a large-scale supermarket estate.Key Responsibilities:
Service, maintenance, and repair of commercial refrigeration systems (packs, integrals, walk-ins)
Fault finding and reactive breakdown response
Carrying out planned preventative maintenance (PPM) in line with SFG20 standards
Ensuring all work is completed in compliance with F-Gas regulations and health & safety standards
Accurate completion of job reports via PDA/CAF system
Providing excellent client-facing service while on-site
Requirements:
Proven experience working on commercial refrigeration systems within a retail or FM environment
Valid F-Gas (Category 1) qualification
NVQ / City & Guilds in Refrigeration & Air Conditioning or equivalent
Full UK driving licence
Strong fault-finding and diagnostic skills
Ability to work independently and manage a busy workload
....Read more...
Refrigeration Engineer – Permanent & Temporary OpportunitiesWorking Hours: 45 hours per week OTE of £60KWe are currently recruiting experienced Refrigeration Engineers to join a well-established national facilities management provider supporting a major portfolio. Due to seasonal demand and ongoing contract growth, opportunities are available on both a permanent and temporary basis.This is a field-based role focused on delivering high-quality service, maintenance, and reactive support across a large-scale supermarket estate.Key Responsibilities:
Service, maintenance, and repair of commercial refrigeration systems (packs, integrals, walk-ins)
Fault finding and reactive breakdown response
Carrying out planned preventative maintenance (PPM) in line with SFG20 standards
Ensuring all work is completed in compliance with F-Gas regulations and health & safety standards
Accurate completion of job reports via PDA/CAF system
Providing excellent client-facing service while on-site
Requirements:
Proven experience working on commercial refrigeration systems within a retail or FM environment
Valid F-Gas (Category 1) qualification
NVQ / City & Guilds in Refrigeration & Air Conditioning or equivalent
Full UK driving licence
Strong fault-finding and diagnostic skills
Ability to work independently and manage a busy workload
....Read more...
Refrigeration Engineer – Permanent & Temporary OpportunitiesWorking Hours: 45 hours per week OTE of £60KWe are currently recruiting experienced Refrigeration Engineers to join a well-established national facilities management provider supporting a major portfolio. Due to seasonal demand and ongoing contract growth, opportunities are available on both a permanent and temporary basis.This is a field-based role focused on delivering high-quality service, maintenance, and reactive support across a large-scale supermarket estate.Key Responsibilities:
Service, maintenance, and repair of commercial refrigeration systems (packs, integrals, walk-ins)
Fault finding and reactive breakdown response
Carrying out planned preventative maintenance (PPM) in line with SFG20 standards
Ensuring all work is completed in compliance with F-Gas regulations and health & safety standards
Accurate completion of job reports via PDA/CAF system
Providing excellent client-facing service while on-site
Requirements:
Proven experience working on commercial refrigeration systems within a retail or FM environment
Valid F-Gas (Category 1) qualification
NVQ / City & Guilds in Refrigeration & Air Conditioning or equivalent
Full UK driving licence
Strong fault-finding and diagnostic skills
Ability to work independently and manage a busy workload
....Read more...
Refrigeration Engineer – Permanent & Temporary OpportunitiesWorking Hours: 45 hours per week OTE of £60KWe are currently recruiting experienced Refrigeration Engineers to join a well-established national facilities management provider supporting a major portfolio. Due to seasonal demand and ongoing contract growth, opportunities are available on both a permanent and temporary basis.This is a field-based role focused on delivering high-quality service, maintenance, and reactive support across a large-scale supermarket estate.Key Responsibilities:
Service, maintenance, and repair of commercial refrigeration systems (packs, integrals, walk-ins)
Fault finding and reactive breakdown response
Carrying out planned preventative maintenance (PPM) in line with SFG20 standards
Ensuring all work is completed in compliance with F-Gas regulations and health & safety standards
Accurate completion of job reports via PDA/CAF system
Providing excellent client-facing service while on-site
Requirements:
Proven experience working on commercial refrigeration systems within a retail or FM environment
Valid F-Gas (Category 1) qualification
NVQ / City & Guilds in Refrigeration & Air Conditioning or equivalent
Full UK driving licence
Strong fault-finding and diagnostic skills
Ability to work independently and manage a busy workload
....Read more...
Refrigeration Engineer – Retail FM Contract – Permanent & Temporary OpportunitiesWorking Hours: 40 or 45 hours per week OTE of £55K - £60K + £2K Joining bonus (for permanent roles)Basic Salary: £47,676 per annum for 40 hours per week (Inclusive of Standby Payment)We are currently recruiting experienced Refrigeration Engineers to join a well-established national facilities management provider supporting a major retail portfolio. Due to seasonal demand and ongoing contract growth, opportunities are available on both a permanent and temporary basis.This is a field-based role focused on delivering high-quality service, maintenance, and reactive support across a large-scale supermarket estate.Key Responsibilities:
Service, maintenance, and repair of commercial refrigeration systems (packs, integrals, walk-ins)
Fault finding and reactive breakdown response
Carrying out planned preventative maintenance (PPM) in line with SFG20 standards
Ensuring all work is completed in compliance with F-Gas regulations and health & safety standards
Accurate completion of job reports via PDA/CAF system
Providing excellent client-facing service while on-site
Requirements:
Proven experience working on commercial refrigeration systems within a retail or FM environment
Valid F-Gas (Category 1) qualification
NVQ / City & Guilds in Refrigeration & Air Conditioning or equivalent
Full UK driving licence
Strong fault-finding and diagnostic skills
Ability to work independently and manage a busy workload....Read more...
