Client Engagement & Support Manager – Financial Technology – London / Hybrid
(Key skills: Client Engagement, Application Support, IT Operations, SLA Management, Stakeholder Management, Escalation Handling, Service Delivery, Relationship Management, JIRA, Wealth Management Technology, Digital Marketing Support, Team Leadership)
Are you a client-focused leader who thrives on building trusted relationships, ensuring service excellence, and leading high-performing teams? Do you want to work at the heart of a business serving some of the most respected names in the investment and wealth management sector? This role offers the perfect balance of operational leadership, client-facing engagement, and technical oversight.
Our client, a rapidly expanding financial technology provider, is seeking a Client Engagement & Support Manager to lead their Application Support Analysts and IT Operations team. This is a pivotal role responsible for maintaining exceptional service levels, overseeing client communications, and ensuring smooth delivery of both support and operational functions.
In this role, you’ll act as the key liaison between clients and internal teams, managing escalations, providing regular service updates, and ensuring SLAs are consistently met. You will oversee ticket management and resolution workflows, lead service performance reviews, and champion client needs within the organisation. With a strong understanding of the platform’s features, architecture, and core use cases, you’ll be able to translate technical details into clear, client-friendly updates, enabling clients to effectively communicate with their own stakeholders.
Your remit will also include managing IT operational responsibilities such as system upgrades, patching schedules, uptime monitoring, database management, and performance optimisation. You’ll ensure high availability and reliability for all client environments, while also driving improvements to operational processes, runbooks, and service documentation.
The role will see you leading both UK-based and international teams, managing resources across time zones, and facilitating effective communication between support, development, QA, and IT. You’ll use tools like JIRA to produce and present analytics on service performance, ticket trends, and SLA compliance—helping identify opportunities for improvement and future product enhancements.
To succeed, you will bring 7–10 years of experience, including at least three years in a client-facing leadership role and two or more years managing application support or technical support teams. You will have exceptional stakeholder management skills, experience with service delivery in a technology environment, and the confidence to present in client service reviews. Knowledge of the investment or wealth management sector will be highly beneficial.
This is an excellent opportunity to join a forward-thinking technology business where your leadership will directly influence client satisfaction, operational performance, and product success.
Location: London, UK / Hybrid working
Salary: £60,000 – £70,000 + Bonus + Benefits
Applicants must have the right to work in the UK.
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Supporting the planning, execution and tracking of software testing activities
Helping to write test plans, test cases and scripts based on project requirements
Running tests, logging results and identifying issues that need fixing
Supporting the setup and maintenance of test environments.
Getting hands-on with automation tools and frameworks
Learning the principles of security testing
Keeping testing documentation up to date
Communicating clearly with teammates, stakeholders and clients.
Helping ensure that all our systems meet quality and performance standards
Training Outcome:Starting as an Apprentice Test Analyst at Northern can lead to a wide range of career paths within tech and the wider rail industry. You'll gain hands-on experience testing real systems that help keep our trains running – and build valuable skills that open doors beyond the apprenticeship.
Many apprentices stay with us and move into permanent roles. You might continue in testing or discover new areas of interest as you grow.
Possible next steps include:
Junior Test Analyst – supporting more complex testing projects
Automation Tester – using tools like Selenium to create automated tests
QA Analyst – working on wider quality assurance and system reliability
Business Analyst – helping translate business needs into tech solutions
Software Developer – moving into coding and system development
IT Project Coordinator – supporting digital project delivery
Control Systems Analyst – helping maintain and improve operational tools
Data Analyst – using insights to support performance and planning
Digital Innovation roles – shaping new tools and ways of working
Whatever your path, you’ll be part of a business that values curiosity, growth and progression. This apprenticeship is more than a starting point – it’s the beginning of a career with real direction.Employer Description:We’re more than just a train operator. We’re the heartbeat of the North - connecting communities, creating opportunities, and driving sustainable growth. With 2,500 trains running daily, we’re on a mission to improve rail travel and enhance the customer experience while protecting the environment.
Back in 1825, the first passenger train set off in the North of England, after which rail quickly spread across the globe - and this year, we’re celebrating 200 years of the modern railway. As we look back on the historic events that led us here, we also look towards the future as we move into the era of Great British Rail. Join us at this pivotal moment in rail history and play your part in our journey.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Key Accountabilities· Learn to coordinate the procurement of utilities information, this includes sourcing existing services plans, obtaining quotations for utility diversions, abandonments, new service connections and street lighting connections, and associated utility design.
· Learn to arrange new gas & electric supplies and register MPANs.
· Learn to manage Viewpoint document control systems and process QA on designs received.
· Learn to conclude building warranties quotes and manage the discharge of conditions.
· Collate and submit evidence for the Design Stage and Post Construction Stage submission on a number of projects.
· Learn to discharge and interrogate BREEAM evidence gathering and chase design information to satisfy requirements.
· Learn to process documentation for section agreements including liaison with legal consultants.
· Process Robust Detail applications.
· Manage incoming drawings and documentation.
· Arrange new development postal addresses
· Arrange performance bonds with the Surety providers.
· It is not possible for this document to totally encompass or define all tasks that may be required of the post holder. The outlined duties may therefore vary from time to time without materially changing either the character or level of responsibility
General responsibilities· The Group is committed to achieving a high standard of Health and Safety in all its activities and the post holder will be expected to contribute to maintaining standards to ensure compliance with all appropriate legislation.
· To take a full role in the implementation of personal development through appraisals and to participate in any identified training or development opportunities.
· To recognise the importance of fairness and equality in the workplace, to treat everyone with dignity and respect.Training:The Business Administrator Level 3 will be delivered in the workplace by a visit from a college trainer coach once a month.Training Outcome:Upon successful completion of the apprenticeship there is a possibility of permanent employment and going on to complete further qualifications. Employer Description:Esh Construction is the main trading arm of Esh Group, one of the region’s leading privately-owned construction, development, and property services businesses.
Operating across the North of England we provide civil engineering, affordable housing, refurbishment, private housing and commercial build services to the private and public sector.
Our steady growth to date is testament to our knowledgeable workforce who work collaboratively with our clients to deliver outstanding projects.
We have an uncompromising focus on health, safety and quality, and promote a culture that empowers our workforce to be forward thinking and innovative.
We are committed to eliminating carbon from our operations by 2040 and to be a ‘truly local’ contractor; supporting the communities and economies in the areas we work through our Queen’s Award winning ‘Constructing Local’ strategy.Working Hours :Monday - Friday 8.30am - 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Patience....Read more...
Support with checking, packaging and preparing IT and AV equipment for events
Carry out basic repairs, inventory management and pre-building of equipment
Assist with onsite event setups and support for our network techs
Shadow office IT team and help with internal IT support tasks and ticket resolution
Support with maintenance of permanent network installations at key locations
Learn to service and support onsite servers under supervision
Help with general warehouse and logistics activities, including manual handling
Gain exposure to industry-leading technologies used in live event production
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 Fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:You will be working with the Workshop Manager supporting many events and grow solid skills to become a fully trained IT Technician. If we are the right fit for one another, a full-time role may be available for you after the apprenticeship. Employer Description:DBpixelhouse are a dynamic and fast-paced IT services company specialising in supporting high-profile live events and permanent technology installations. Whether it’s managing complex AV and IT infrastructure for large-scale corporate shows or maintaining vital networks at key venues like Farnborough and Gloucester Rugby, we thrive on delivering hands-on, people-focused tech solutions.
Our team works across a variety of environments including our warehouse, onsite event venues, and within our internal office IT team. No two weeks are the same – some days are spent prepping gaming PCs and network switches in the workshop, while others are spent loading trucks, setting up LED screens, or resolving IT support tickets. If you're looking to kickstart your career in a role that's varied, collaborative and full of opportunities to learn, this could be the perfect fit for you.Working Hours :Monday to Friday, 8am - 6pm with 30-minute lunch break.Skills: Communication skills,IT skills,Attention to detail....Read more...
Support: Respond to all 1st line support requests and issues from internal and external staff in line with defined service level targets, ensuring timely and effective resolution or escalation.
System health monitoring: Perform proactive checks on Golfbreaks hardware, software, and IT services to ensure ongoing efficiency, availability, and security of the infrastructure.
Maintenance: Maintain, and where appropriate, repair components of the physical and virtual environment to ensure systems remain operational, current, and accessible to end users.
Hardware and software tasks: Carry out software installations, updates, and hardware upgrades as required to support user needs and system performance.
Business continuity: Manage the organisation’s primary backup systems and data in accordance with the documented Business Continuity strategy to ensure consistent and reliable backup availability.
Documentation: Produce and maintain clear, accurate documentation of IT systems, processes, and workarounds for both end-user guidance and internal IT reference.
Project work: Support the development of existing systems or implementation of new technologies by contributing to assigned project tasks as needed.
Training and user guidance: Provide ad-hoc advice and informal training to end users to enhance their understanding and effective use of available technologies, improving their day-to-day.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:The possibility of full-time employment.Employer Description:With over 25 years’ experience, Golfbreaks are the world’s number 1 rated golf tour operator with over 90,000 5-star reviews. We are renowned for delivering outstanding choice, value and service, whilst providing the reassurance and security of booking with a fully bonded travel company (both ABTOT and ATOL in the UK).
We have 150+ staff based at our head office in Windsor, Berkshire – we also have offices in Charleston, South Carolina and Copenhagen, Denmark, from which our North American and Scandinavian operations are run.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,Attention to detail,Problem solving skills,Team working....Read more...
Regional Clinical Support ManagerChester │ up to £60k
Superheroes do what they do because it’s the right thing to do.
But I bet they love the feeling they get from saving the day.
As a Clinical Support Manager, so will you.
You’ll make the homes you handle your own, tweak and fix them your way, with proper support.
You’re creating standards with your name on. Having more impact on your landscape than the compliance box-tickers.
The difference between you and superheroes, though, is you’ll get a tasty remuneration package for your efforts.
Why work here?Superheroes don’t work alone – You’ll have the ops director and quality manager supporting you. Governance, auditing, and QA are off your plate, so you can focus on your job.
It’s a family-run setup. You’ll be looked after as such. And because you’re a big fish in a small pond, you get direct access to the decision makers. Pitch your ideas without red tape. Be the go-to, and get the respect that comes with it.
Plus, this is a growing enterprise. The home you’ll start at was only commissioned last year, and there’s more to come. Do well here and you can ride the growth. In fact, your performance could fuel the growth, so sky’s the limit.
What you’ll be doing
You’ll oversee the home managers from a clinical aspect, putting your expertise to use, with some troubleshooting and helping with commissioning.
You’ll travel between several sites in Cheshire and North Wales (you’ll need a car/licence).
The first six months, while you get up to speed, you’ll have one home as a “base”, putting the world to rights there, then taking what you’ve learned to the other sites.
You can get stuck in yourself, rather than bark orders from the sidelines. If a manager’s unavailable, you roll up your sleeves. Hero work.
What you’ll need
As it’s a clinical role, you’ll need that background – you’re either an RGN or RMN.
You must have had exposure to elderly nursing homes due to the unique challenges there.
We need someone who can hit the ground running, so you’ll need experience having managed a home before.
If you’ve already got multi-site experience, we’ll absolutely love you. But maybe you’re a hungry Home Manager who wants to step up into regional management. You’ll have the six months at the “base” home to prove yourself.
Save the dayWant to work somewhere where your problem-solving makes a difference you can see and revel in?
Hit apply. Send your CV (don’t worry if it’s not up to date, we’ll work on that) We’ll get back to you.
Any questions? Call Tim. You’ll get an honest answer.
Be a hero. Reap the rewards.....Read more...
Product Support Analyst – Wealth Management – London / Hybrid
(Key skills: Product Support, Application Support, SQL, Client Management, Wealth Management, Investment Management, Troubleshooting, Stakeholder Engagement, Technical Analysis, Communication, Testing, Agile)
Are you a curious, analytical problem-solver who thrives at the intersection of technology and client service? This could be the ideal opportunity to grow your career in a fast-paced, high-impact environment.
Our client is a rapidly growing investment software provider, working with some of the UK’s most respected wealth management firms. As a Product Support Analyst, you will play a vital role in ensuring clients can confidently navigate and maximise the value of complex software systems. This role blends technical troubleshooting, stakeholder engagement and product insight — offering meaningful variety and the chance to develop real expertise in financial technology.
This is far more than a ticket-based support role. You'll work directly with end users, internal technical teams and product specialists to resolve queries, deliver solutions and help drive long-term improvements across the platform. You'll be trained to deeply understand how the product works, why it matters to clients, and where improvements can be made to ensure continuous service excellence.
The successful candidate will be naturally inquisitive, with a methodical approach to solving problems and strong communication skills. You'll enjoy working with people, understanding their pain points, and guiding them through solutions. While exposure to SQL, investment systems or agile methodologies would be advantageous, it's not a prerequisite — what matters more is your mindset, work ethic and desire to learn. A strong academic background and genuine interest in financial services or technology will set you apart, particularly if you're a graduate looking to kick-start a career in product, support or technical analysis.
You’ll receive full on-the-job training from experienced product professionals, along with a clear development pathway into areas such as QA, client success or product management. This is a highly collaborative environment that values attitude over credentials and encourages continual learning through hands-on experience and team mentorship.
The role offers flexible working hours, including rotating shifts between 7am and 9pm, as well as a hybrid setup based out of a central London office. It’s a great opportunity for someone looking to build a long-term career in financial technology, while working in a supportive and engaging environment where your contributions will make a tangible impact.
Location: London, UK / Hybrid working
Salary: £30,000 - £37,0000 + Benefits
Applicants must have the right to work in the UK. Hybrid working supported.
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Technical Compliance Manager Bristol £40,000 - 45000 per annum DOE, My Client an established food manufacturer supplying premium products predominantly to Wholesalers is currently seeking a Technical Compliance Manager to join their team. This role will report to the Chief Operating Officer and work alongside the site Technical manager. They will ensure tasks relating to quality, safety and legality are completed by supporting production, carrying out tasks outlined by the quality management system. We are looking for an experienced Technical Compliance Manager or an ambitious and enthusiastic individual with quality assurance experience within the food industry looking to take the next step in their career.Areas of responsibility for the Technical Compliance Manager : ·Increasing the Technical standards by which the Company operates and supporting the manufacturing standards and seeking to raise them continuously ·Support the technical managers activity ensuring compliance with the site FSQM and any necessary audit standards and legal requirements ·Support factory compliance with FSQMS including managing and organising GMP and fabrication audits ·Support factory compliance with traceability requirements including leading traceability exercises and organising for tests of the system ·Approving and auditing all suppliers and maintain an approved suppliers' database ·To advise management on current, potential or future issues that may affect the business in a timely and effective manner ·Manage and help maintain documents required to support FSQMS ·Manage the control of non-conforming products in the factory ·Manage product labelling within the factory ·Support the production of pack copies and finished product specifications ·Be an active member of the site's HACCP team ·Involvement with FSSC/BRC activities ·Communicate effectively with production managers, supervisors, team leaders and operatives ·Compile KPI data for the technical department on a weekly basis for trend review ·Compile complaint information and support trend analysis ·Arrange microbiological sampling, and analyse trends from results ·Investigate trending issues, one-off concerns or opportunities for improvement through root cause analyses ·Deputise for technical manager as required Skill s required for the Technical Compliance Manager : ·Qualified with a Degree or equivalent level qualification or by experience in Food Science or related subject matter ·Previous experience in a supervisory/managerial position ·This role would be the ideal position for someone who has experience of working in technical team within a food manufacturing environment ·HACCP L3/FSL3 trained ·BRC or BRCGS working knowledge of food standard/similar GFSI standard are preferred but not essential ·Possess a good level of communication and attention to detail ·Experience of supporting FSQMS within a food manufacturing environment ·Good problem solving skills and the ability to work to strict timeframesBenefits: ·Salary £40-45,000 per annum DOE ·Monday to Friday working 37.5 hours per week on site ·22 days holiday plus bank holidays ·Pension ·On-site parking If the role is of interest, then please send your CV today Key words QA Manager, QS manager, technical supervisor, Technical Team Lead, Tech manager, Tech systems Manager ....Read more...
At Spirol Industries, the Quality Technician Apprentice will receive full training to identify quality trends and issues which require management attention and submit analysis/reports to management for action. This role will conduct both the process audit (control plan) and product audits.
You will be carrying out inspections and measurements of parts, the role requires carrying out quality control and quality assurance - so you will not be fixing machines or manufacturing parts. This is more of an office based-role, carrying out checks on manufactured components.
You will assist in the coordination and conducting of capability studies in production, gathering the study information and compiling a final report with comments. Reports are submitted to the Quality Engineer for review and determination of additional actions.
As well as this you will:
Promote continuous improvement by taking the initiative to identify issues and provide solutions with the goal of reducing cost and improving performance
Inspect, test and record specification and quality requirements as required, through use of forms and/or work order completion
Document customer, internal and supplier discrepancies in the CAR database and learn the software for applicable duties
Work from engineering documents and technical specification which determine acceptance and rejection and process all sample submissions; i.e., PPAP, in a timely manner
You will perform Lab Testing and operate test equipment to standards and per documented instructions as required
Compile and analyse test data into report form, and propose recommendations based upon results and carry out inspection/certification testing
Perform gage calibration and ensure integrity of gage calibration database
Initiate supply requisitions and ensure all lab supply levels are adequate to support the lab activities
Create packages and sign all certificates of conformance/compliance. Customer contact for technical information or complaints
Verify the Corrective Action responses as assigned by QA Engineer or Manager
When assigned, responsible for conducting testing and containment of product relating to corrective action requests. Containment must be accurate and complete
Conduct Preventative Maintenance activities per documented instructions for laboratory equipment. Ensures all equipment and laboratory work areas are clean, organized and maintained in good operating condition
Enter information into IMDS and/or AIAG Compliance Connect spreadsheet (or other customer prescribed format to comply with Automotive ELV (End-of-life vehicle) reporting requirements
Coordinate capability studies and compile results of such studies for submission to Quality Engineer
All of which you will be trained.
You will begin college from September 2025, and this will be the Corby campus.Training:
Level 3 Engineering Technician - Technical Support - Mechanical Pathway
Level 2 Functional Skills in English and maths if required
Training Outcome:A full-time position on completion of your apprenticeship.Employer Description:Spirol Industries are a leading global manufacturer of engineered fasteners, installation machines, and parts feeding equipment producing over two billion components annually. In addition to high quality products, SPIROL has Application Engineers throughout the world to assist people in their designs, supported by state-of-the-art manufacturing centres and global stocking facilities to simplify the logistics of delivering products.Working Hours :Monday to Friday, working hours TBCSkills: communication skills,hardworking,Willing to learn....Read more...
Support the adoption of collaboration and productivity tools by providing clear guidance, templates, and examples of good practice
Create and maintain engaging digital content such as quick-start guides, tips, short videos, and support articles in line with company design guidelines
Deliver communications, updates, and newsletters that promote awareness of platform changes, new features, and successful use cases
Work with the team to gather feedback on tool usage and user experience to identify areas for improvement and help inform the roadmap
Contribute to internal campaigns and engagement activities that promote digital confidence and collaborative working
Help design and curate shared workspaces, templates, and dashboards that support effective day-to-day collaboration
Monitor platform engagement and digital habits to identify opportunities to enhance productivity and tool integration
Work closely with stakeholders across IT, L&D and business functions to align digital ways of working with broader organisational goals
Stay up to date with Microsoft 365 updates, AI tools like Copilot, and emerging technologies that can support continuous improvement
Promote the responsible and effective use of AI tools to enhance collaboration, automate routine tasks, and improve content creation
Identify and share practical use cases for generative AI across different teams to support smarter working and innovation
Support colleagues in understanding when and how to use AI tools effectively, with consideration for data privacy and digital professionalism
Training:Why choose AI & Digital Support?
This programme brings together AI, Microsoft Copilot and broader digital skills to provide support and advice to users across a wide range of business software and Generative AI applications, enhancing digital transformation and increasing AI literacy across your organisation.
Accelerate AI adoption
Streamline productivity
Champion innovation
The AI & Digital Support programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.
Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, well-being, and readiness for assessments.
Apprentices will learn to use a variety of tools and technologies, including:
Microsoft 365
Microsoft Copilot
SaaS (Software as a Service) applications
Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Genus PLC is a world-leading animal genetics company. At the forefront of innovation in gene-editing, advanced reproductive biology, and other breakthrough breeding technologies, their R&D advances an agricultural practice thousands of years old – animal breeding. Their goal is to ensure the global food system continues to nurture healthy, productive animals that yield affordable, high-quality proteins for a sustainable future. They believe a more sustainable food system starts with better breeding and genetics.
They now have an opportunity for you to become a hands-on member of their global IT service desk, delivering high quality customer focused IT support during EMEA hours.Working Hours :Hybrid working, 37 hours per week, Monday to Friday between 8am - 5:30pm (e.g. 8am - 4pm or 9:30m - 5:30pm) with 30 minutes lunch break.Skills: Communication skills,IT skills....Read more...
Job Title: Project Manager / Contracts Manager – Passive FireLocation: Bexley, London (Office-Based)Salary: £60,000 – £65,000 (DOE)Hours: Monday to FridayEmployment Type: Full-Time, PermanentSector: Fire & Security (Passive Fire) About the Company CBW is pleased to be working with a leading name in the passive fire protection industry, based in Bexley, South East London. Known for delivering high-quality and compliant fire protection solutions across various sectors, this company continues to grow its footprint in the market. As part of that growth, they’re now looking to bring an experienced Project Manager or Contracts Manager into their close-knit team. The Role This is a key position within the business, where you’ll take ownership of passive fire projects from planning through to successful handover. You’ll be the driving force behind project delivery, managing resources, timelines, client communication, and compliance. It’s a great opportunity for someone with strong experience in the passive fire sector, who enjoys leading from the front and thrives in a hands-on, office-based environment. ResponsibilitiesManage and oversee multiple passive fire protection projects from start to finishCoordinate teams, subcontractors, and suppliers to ensure smooth project deliveryAct as the main point of contact for clients, delivering excellent service throughoutEnsure strict compliance with fire safety regulations and internal QA standardsMonitor project performance — time, cost, and quality — and provide regular reportsProactively identify and manage risks or project challengesSupport the continued improvement of processes and project systemsRequirements Essential:Solid experience in project or contracts management within the passive fire protection sectorExcellent knowledge of fire safety regulations and passive systemsStrong leadership, communication, and organisational skillsAbility to manage multiple projects and teams simultaneouslyComfortable in a fast-paced environment with a problem-solving mindsetFull UK driving licenceDesirable:Recognised qualifications in fire safety, construction, or project management (e.g., FIRAS, SMSTS, NVQ, Prince2)Experience with large-scale or high-value fire protection projectsFamiliarity with fire compliance documentation and inspectionsWhat’s On OfferSalary: £60,000 – £65,000 depending on experienceOffice-based role in Bexley, LondonSupportive working environment with career development opportunitiesMonday to Friday schedule – no weekend workWork with an established and respected company in the fire & security spaceTo Apply:If you're a confident and capable manager ready to take ownership of fire protection projects in a company that values professionalism and team spirit, apply today or contact the CBW team for more information.....Read more...
Take responsibility for the more complex tasks associated with welcome, induction/re-induction, attendance monitoring and recording, timetabling, examinations, progression, and graduation etc.
Prepare and deliver management and institutional reports; this will include responding to complex data requests involving the need to pull information from various sources.
Compile, manipulate, analyse and interpret large and complex data sets, drawing up reports and/or identifying required actions as appropriate.
Manage all data in accordance with University policy and Data Protection Regulations.
Act as primary contact for academic staff involved in the Schools’ /Programmes’ learning and teaching, providing expert guidance, understanding and resolving queries, and identifying when to delegate or escalate queries.
Deal with higher-profile contacts on your own initiative.
Work with and support your team to plan, organise, maintain and deliver activities, enabling the successful delivery of programmes; in some teams this will involve you being the designated line manager for staff.
Make a substantial contribution to the management, development and implementation of operational processes.
Support the development of systems and procedures to assist in the day-to-day running of School/Programme administration.
Responsible for the regular review and update of key documentation.
Support periodic quality assurance-related audits, report on School/Programme compliance, propose solutions and develop and deliver remedial action plans.
Providing a professional secretarial service to relevant committees and meetings.
Proactively identify ways of enhancing the curriculum and student experience, making recommendations as appropriate.
Support equality and values diversity, moderating your own behaviour to avoid unfair discriminatory impact or bias on others.
Training:You will receive on average 6 hours a week for your training. The training will be delivered online by QA. Training Outcome:On completion of this apprenticeship, you may be able to progress into one of the following roles:
Senior Education Support Administrator.
Operations Officer.
Administration Team Leader.
Data Manager.
Employer Description:A world top 100 university and part of the prestigious Russell Group, the University of Birmingham makes important things happen. Delivering groundbreaking research and excellent research led teaching.
People are at the heart of what we are and do.
The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.
We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.
We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.
Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.
The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum, and botanical gardens.Working Hours :Monday to Friday between 9am to 5pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Number skills,Analytical skills,Team working....Read more...
Customer Acceptance Line (CAL) Inspector Department: Quality Reports to: Quality and Compliance Manager Shift: Day shift – 7:00am to 3:00pm, Monday to Friday Salary: £24,277.50 per annum
About the Role
We are currently seeking a detail-oriented and proactive Customer Acceptance Line (CAL) Inspector to join our Quality Department. In this crucial role, you will ensure that all end-of-line products meet specific customer standards before they are dispatched. You will work closely with various teams to maintain high-quality outputs and uphold our commitment to excellence.
Key Responsibilities
Inspect completed units in line with customer criteria and CAL Standard Operating Procedures (SOPs)
Identify and report any non-conformances to Area Supervisors and QA Engineers
Assist in determining corrective actions for non-conforming products
Record and maintain accurate inspection results and documentation
Isolate and flag non-conforming items for further inspection or rework
Provide support across other end-of-line inspection tasks when required
Key Relationships
You will collaborate closely with:
Production Team Leaders and staff
Despatch Team and Despatch Manager
Quality Assurance Engineers
Health & Safety
All employees are expected to uphold and maintain safe working practices at all times in accordance with company policies.
Person Specification
Essential:
Previous experience in a quality or inspection role
Strong numeracy and literacy skills
Excellent attention to detail
Ability to interpret technical drawings, specifications, and procedures
Self-motivated and capable of working independently
Why Join?
Competitive salary and day-shift schedule
Be part of a dedicated and supportive team
Contribute to a company with a strong reputation for quality and customer satisfaction
Opportunities for training and career development
How to Apply
Call 01803 840844 and ask for Chris Henry to learn more. Alternatively, email: chris.henry@mego.co.uk
Mego Employment Ltd acts as an employment agency for permanent roles and an employment business for temporary positions.
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