Manage service tickets, ensuring resolution within SLA
Provide technical support for troubleshooting IT-related issues
Assist in implementing IT projects as part of the PMO team
Conduct cyber security awareness campaigns and phishing tests
Maintain IT asset records and ensure data compliance
Collaborate with the tech team to enhance IT policies
Participate in training sessions to develop IT skills
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:The apprenticeship is anticipated to last 2 years, with apprentices rotating roles after the first year to balance IT Service and Project experience. Successful candidates will be mentored by senior team members, with the potential for long-term career advancement.Employer Description:Helping Hands is a leading private care provider committed to delivering outstanding care services. Our dedication to innovation and excellence ensures continuous improvement in our operations. We are looking for two motivated IT Apprentices to join our dynamic team and support various technology needs across the organization.Working Hours :All details will be confirmed at interview.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Non judgemental....Read more...
Maintain a documentation library for the customers applications and bespoke infrastructure for use by the service desk teams
Make and take phone calls to provide customer service
Build positive relationships with customers
Attend one-to-ones to provide clear feedback to allow personal development
Assisting in project implementation, delivery, and overflow
Auditing clients for gap analysis, sales opportunities and last best known good standardisation
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:Zenzero is growing rapidly, expanding into new areas & having recently acquired LMS group. Our philosophy is to promote from within to provide the right individuals with the opportunity to grow with the Company.Employer Description:Zenzero provide believe successful businesses that are underpinned by quality IT infrastructure. We use proven technologies to design IT solutions tailored to meet the needs of our individual clients and support their organisations in the bid to operate as efficiently as possible. We help them to achieve maximum value for money by making the most of their financial and human resources through smart investment in technology.Working Hours :All details will be confirmed at interviewSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Non judgemental....Read more...
In this newly created apprenticeship, you will be joining a vibrant, fast-paced team and will be pivotal in providing day-to-day support to the wider team whilst developing invaluable skills for your future career.
Some of your daily tasks will include:
Working on HR data analysis and systems support
Learning essential skills to help our business make informed decisions
Working closely with experienced colleagues
Whether you’re just starting out, or looking for a career change, this opportunity will give you a fantastic grounding for your career!
Although the main part of the role is working from home, you'll be required to travel and work from our offices in Worcester (WR5 1AQ) or Birmingham Business Park (B37 7YD) as needed, typically once or twice a week. Training:Working within the HR Information System (HRIS) you will have the opportunity to study a Level 3 Data Technician with QA limited or similar, by attending 1 day a week alongside learning and working with experienced Colleagues in the HRIS Team during the remainder of the week. Training Outcome:It is likely that you will complete the Data Technician Level 3 qualification in 18 - 24 months and will be further supported in your learning and development with the opportunity to attend further training courses.
This is a Fixed Term Contract but on successful completion of your Apprenticeship, you will be able to apply for any related job vacancies within Platform Housing Group. If you gain permanent employment you will continue to be supported in your learning and development. Employer Description:Apprenticeships are great. We believe in their power to inspire & launch amazing careers. A 5yr Apprentice Strategy has exciting opportunities including a variety of routes. Platform own & manage 47,000 homes across the Midlands. We make real positive difference to lives & communities. Working here is more than a job. We are about growth & ambition. We continue to develop our program & grow our own talent. Platform colleagues have a set of values, that’s what we look for in people who join us.Working Hours :Monday - Friday, 9.00am - 5.00pm, with a 30 minute lunch break and with some flexibility.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Self Motivated....Read more...
Under the supervision of our experienced team, you will be required to support our IT/DTS department with daily operations whilst developing technical skills and knowledge. Duties will include:
Technical Support:
Assist in troubleshooting hardware and software issues
Provide first-line support to users, addressing basic IT problem
Set up and configure computer systems and peripherals
Network and Infrastructure:
Help maintain and monitor network systems
Assist in the installation and maintenance of IT equipment
Support the implementation of security measures and updates
General Duties:
Aid in the installation and updating of software applications
Assist in database management and basic programming tasks
Help create and maintain documentation for IT processes and systems
Software and Applications:
Participate in IT projects and initiatives
Attend training sessions and work towards relevant IT certifications
Collaborate with team members and contribute to a positive work environment
Training:Our apprentice will work towards the following qualification:
Information Communication Technician Level 3, this would be the Microsoft Azure Cloud Support Specialist (Level 3) version of the programme with QA
Training Outcome:There will be the opportunity to progress to a higher-level apprenticeship and a permanent role for the right person. Employer Description:Mastercall Healthcare is an award winning social enterprise organisation providing NHS services accredited by the Social Enterprise Mark.
With 28 years’ experience as an innovative, high performing organisation we are passionate about providing the very best patient care at the very best place for the patient.
We have completely transformed digital delivery at Mastercall Healthcare over the last 10 years. We have sourced new technology to enhance patient care, harnessing technology to support our award-winning clinical team and advanced digital maturity
We believe in ‘growing your own and developing talent’ and already have an incredible Digital Technology Services team that have been with us in shaping this journey of transformationWorking Hours :Working 37.5 hours per week Monday to Friday, working hours TBCSkills: Communication skills,IT skills,Attention to detail,Problem solving skills,Analytical skills,Team Working,Willing to learn,Enthusiasm for technology....Read more...
Provide a 1st line IT support through numerous channels of communication including email, telephone, internal requests and automated alerts
Troubleshooting issues and logging them in the company ticket system.
To ensure all support requests and incidents via any inbound channel are properly understood and recorded on Autotask.
Ensure the in-house operating systems are fully maintained in an accurate manner on all work received, updated or completed
Escalate relevant and more complex work to the 2nd Line Helpdesk Technicians
Undertake simple maintenance tasks for monitored systems
To proactively contact and chase customers until a resolution has been achieved or the issue is escalated.
Prepare Customer Hardware ready for use such as building/configuring customer pcs, servers or printers
Installing Software and building computers for customers.
Take on ad hoc project work as directed by the IT Helpdesk Manager
Training:Information communications technician Level 3 training:
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Training Outcome:On successful completion of your Apprenticeship, the company aim to offer you a full time Helpdesk Technician role with Salary Increase and a clear Career Progression and Training Plan to progress you over the years into expert areas and/or management level IT. Employer Description:Everything Tech are an award-winning Managed IT Service Provider. They help Companies of all sizes do amazing things with Technology. They support over 4500 users across nearly every industry all over the Country and are a Microsoft Gold Partner specialising in Microsoft’s Modern Workplace shift in transforming businesses IT.
Based in the heart of Manchester City Centre.
The company are in some of the Trendiest & Modern Offices in Manchester.Working Hours :All details will be confirmed at interviewSkills: Communication skills,IT skills,Team working,Non judgemental....Read more...
As an apprentice in Building Information Management, you will work closely with clients and consultants delivering projects through all stages of the construction lifecycle.
Your responsibilities will include, but are not limited to:
Reading, understanding, and supporting the delivery of all Mace process and procedures guides
Learn fundamentals of authoring information
Quality Assure (QA) check all information (documents and data) coming onto the system daily and process in accordance with the project protocols
Working closely with the Mace PM and Design teams on procedural elements and compliance with the management system
Liaising with the client, designers, contractors throughout the project lifecycle
Ensuring security protocols have been followed for viewing and issuing of information on all projects
Supporting manager during the production of Information Model
Supporting manager during the assurance of Information Model
Supporting manager during the checking of Information Model
Your work base will be flexible and could be in one of Mace offices or at a client’s office or facility. You will gain exposure to all aspects of project delivery from concept design, through to construction, commissioning, validation handover and into operation.Training:Our structured training programme will teach you technical and business skills to help you succeed in your career.
The BIM Assistant apprenticeship will work towards the Digital Engineering Technician Level 3 which consists of work-based experience where you’ll achieve a Pearson BTEC Level 3 National Diploma in Construction and the Built Environment and a NVQ Level 3 Diploma in Built Environment Design and training.Training Outcome:We’ll also support you in gaining professional membership of the Chartered Institution of Building Services Engineers (CIBSE).Employer Description:At Mace, we are global experts in shaping the built environment. From development and consultancy, to construction and operations, we connect expertise across the entire property lifecycle to help our clients, people, communities and society achieve more than they believe is possible.
You can see our impact everywhere: from skylines that form cities around the world to the infrastructure that communities depend on to live, work and play.Working Hours :Monday - Thursday 9am - 5:30pm and Friday 9am - 4:30pm. Due to the nature of construction you may be expected to work additional hours. Whilst working on site typical start time is at 8am instead of 9am.Skills: Problem solving skills,Team working,Initiative....Read more...
Use our Ticketing System to work on and resolve Help desk Tickets & Service Requests
Make sure that Client Documentation is well maintained
Split tickets that have several issues into their own individual ticket
Review RMM dashboard and apply remediation actions as indicated by our Processes
Review regularly scheduled / automated actions as indicated by our Processes
From time to time the projects team will need additional resource to help deliver projects either on site or remotely. When opportunities arise then IT Technicians will be required to help with project delivery
Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:For someone looking to progress their role, the Apprentice IT Technician naturally leads Into roles such as: the Senior IT Technician, Network Engineer, Solutions Architect, Account Manager, Virtual CIO or Service Desk Manager. Employer Description:The number one goal of everyone in our team is to make our clients exceptionally happy. The Apprentice IT Technician plays an important role in making sure that happens.
The Apprentice IT Technician handles the first level support requests that come in from our clients. They are the first to touch a help desk ticket and make sure that the issue is handled quickly and the client is informed of what to expect every step of the way.
When help is needed the Apprentice IT Technician can get help from, or escalate issues to, other members in Service Delivery Team.Working Hours :All details will be confirmed at interview.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Non judgemental....Read more...
