Providing general administration support to the Client Services team.
You will attend Service review meetings and become familiar with customer SLA's and develop your customer care skills and capabilities
You will provide administrative support to Client Service Managers and shadow them with a view to developing into an Associate Client Services Manager in the future
Strong communication skills are a must as you will have regular contact with key clients and focus on building relationships and delivery the best possible service
Training:
Business Administrator Apprenticeship Level 3 including Functional Skills in maths and English
Training Outcome:
Excellent progression opportunities through wider HR team and the business as a whole
Employer Description:We have a proven history of developing innovative software for the public sector. Our ability to put vital information into the hands of those that need it is the reason why more than 50% of local authorities use us to collect revenues and administer benefits, why 100% of UK Police Forces, over 50% of UK Fire Services and many other Public Safety agencies around the world have chosen solutions from our portfolio to support their operations. It's the reason why housing providers use our systemsWorking Hours :Shifts to be confirmedSkills: Team Working,Organisation Skills....Read more...
Day to Day you’ll be involved in:
Actively engage with induction processes to ensure the successful completion of their own Induction period.
Assist Lead Admin/Specialist Co-ord/Team Leader or other departmental staff to undertake all required admin tasks, focussing on delivering professional service excellence.
Effective communication with your Serco/Military/Customer and colleagues.
Undertake general administration duties in office environment.
Amendment and maintenance of any assigned spreadsheets and databases, including uploading of information to share sites SharePoint and MS Teams.
Active participation at meetings and production of action notes as required.
Liaison with visitors to establish their transport, AV, accommodation, catering needs and subsequent booking of any requirements and arrival on site/to department
Such other duties and responsibilities in support of Serco business and as requested by Serco line manager or senior management.
Training:
L3 Business administrator Apprenticeship Standard
Training Outcome:As a successful Serco apprentice, you will be provided with unparalleled support throughout the duration of your programme and beyond with endless opportunities for career progression within the business.Employer Description:At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.Working Hours :Mon- Fri - 37 hours a week, shifts TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working....Read more...
The apprentice will:
Help co-ordinate the spatial approach to infrastructure development and delivery.
Request developer contributions to support the County Counci's requirements including public transport.
Liaise with district councils and other stakeholders regarding the development and review of Infrastructure Delivery Plans.
Provide advice and support negotiations regarding developer contributions at pre-application and planning application meetings.
Utilise the County Council's approach to developer contributions including policy documents, processes, and systems. To request appropriate contributions towards infrastructure.
Assist in the development of business cases for developer contributions to transport projects, practicularly public and community transport and negotiate with developers as required.
Work in partnership with Worcestershire Local Planning Authorities, to secure developer contributions commensurate with County Council's infrastructure needs and responsibilities.
Assist in the co-ordination of the County Council's contribution to Local Planning Authorities Infrastructure Delivery Plans in support of Local Plans to ensure that County Council's infrastructure requirements are reflected and addressed.
Develop and provide evidence to support funding applications to be submitted by County Council or its partners.
Work collaboratively with Local Planning Authorities on the collection of evidence for local plans, to advise on matters of countywide importance and develop relevant planning policy.
Support the County Council at examination in public, or planning inquiries as required.
Prepare background and technical studies to inform local, county and regional planning strategies.
It is required that the apprentice has:
Experience of Microsoft packages, including word, excel, powerpoint, outlook, and teams.
Experience of working with the general public.
Awarness of the development of planning policy and planning guidance.
Demonstrable awareness of and commitment to proactive customer care, performance, and quality services.
Awareness of the development industry and securing developer contributions for infrastructure projects.
Project management skills - ability to manage a large case load and work to non-negotiable deadlines involving changing work priorities and pressure.
Analytical ability to review planning proposals of varied complexity and sensitivity, whilst interpreting appropriate legislation and best practice within its environmental, economic, and social context.
Base level knowledge of the planning law and practices in relation planning policy.
Effective, oral and written communication skills, and the ability to apply them in formal and informal settings for a range of audiences.
Analytical skills and an excellent aptitude to think creatively in developing innovative solutions to complex problems.
Ability to give presentations in a public forum.
Ability to negotiate with internal and external partners.
Ability to engage in partnership working with a wide range of stakeholders.
Ability to think creatively and provide solutions to diverse problems.
Ability to work effectively as part of a team.
Ability to work well under pressure and to deliver to strict deadlines.
A level 5 qualification in any specialty.
A willingness to work towards Royal Town Planning Institute membership.
A commitment to CPD and ongoing personal development.
The ability to travel throughout the COunty at short notice where public transport may be limited.
A willingness to work occasional evenings and weekends as reasonably requested.
Training:
The apprentice will work 35 hours a week, 7 hours per day from Monday to Friday, with 1 day in the week released for university.
Training Outcome:
Upon completion of the apprenticeship, the apprentice may be given the opportunity to continue with the organisation on a permanent contract.
Employer Description:Worcestershire County Council delivers an array of services which support our residents and businesses. These include providing social care of some of the most vulnerable in society, helping the next generation get the best start in life through education, investing in our transport network, disposing of household waste sustainably, provision of Library service + country parks and supporting health + wellbeing within our communities.Working Hours :Monday to Friday, 7 hours per day - flexible start & finish from 08:30 to 17:30.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental....Read more...
Handling emergency and non-emergency calls. You will have to be able to remain calm whilst taking control of a call and getting as much information as possible by asking the right questions and recording that information so it is relayed to the officers responding.
Crime Recording – using our systems to take reports of crime and making sure everything is recorded according to guidelines.
Working with partner agencies to record other incidents in which the Police play a role.
Signposting members of public to more appropriate agencies when it is not a matter dealt with by Police.
Dealing with requests/queries via online platforms
Training:The apprenticeship takes approximately 18 months to achieve. Once completed, you will receive a level 3 apprenticeship in emergency service contact handling.
During the apprenticeship you will receive structured on and off-the-job development, which will include classroom training and personalised tutoring, to develop your competence in responding to emergency and non-emergency calls.
The on and off-the-job development includes the use of communication systems and software, communication skills, risk assessment and decision-making, and technical knowledge and understanding of incidents relevant to policing.
The development is predominately delivered in blocks of learning. The first 5 weeks of training will most likely be based at Kidlington (HQ North or South). After that, it will be at the location you are applying for.Training Outcome:Progression opportunities include:
Those within the department and control room, such as becoming a supervisor or/and operational manager
Becoming a Police Officer
Applying for internal roles within Thames Valley Police
Employer Description:Preventing and thoroughly investigating crime, supporting victims and bringing offenders to justice. This commitment can’t be achieved by any one person alone; it relies upon a team of over 8,000 staff, officers and volunteers, working alongside partner agencies and the public.
Together, we aim to build stronger, more resilient communities, providing a modern police force which meets the needs of the public we serve.
Exciting challenges lie ahead – new digital technologies and ways of working are transforming the way we protect our communities. To ensure we deliver a high-quality service, we require the very best talent to be a part of the TVP family.
This is your opportunity to take on a role with pride and confidence, inspiring change in our communities.
It’s a unique and rewarding career. A career worth living.Working Hours :6 on 4 off.
2 earlies ranging from 07:00 to 17:00.
2 lates ranging from 10:00 to 02:00 (Sun-Thurs) or 03:00 (Fri & Sat).
2 Nights ranging from 21:00 to 07:00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Non judgemental,Patience....Read more...
Receive and log prescriptionsAssemble prescribed items, undertake an in-process accuracy check and issue prescribed items
Work according to legislative requirements, and organisational policies
Order, receive, maintain and issue pharmaceutical stock
Provide appropriate advice when authorised on supplied medicines and products, their storage and disposal
Work within the parameters of Standard Operating Procedures (SOPs) of the pharmacy
Act in accordance with systems and organisational governanceRecognise and act within the pharmacy regulatory, legal and ethical standards
Support the team in the development of others
Maintain and further develop your own skills and knowledge through development activities; maintain evidence of your personal development and actively prepare for and participate in appraisal
Communicate effectively with the public, carers and other health and social care professionals using a range of techniques to determine their needs, and keep information confidential
Handle information (record, report and store information) related to individuals and/or patients in line with local and national policies
Use pharmacy IT systems and other IT resources according to legislative requirements and organisational policies
Demonstrate person centred care and support within a pharmacy setting
Make pharmacy patients and patient safety your first concernUse judgement and refer service user as appropriate to another member of the team, GP, healthcare worker, manufacturer etc
Maintain the interests of patients and the health of the public
Promote and advocate equality, diversity and inclusion
Promote healthy lifestyles to customers
Work safely within the parameters of your role using Standard Operating Procedures
Apply policies which relate to health and safety at work
Act appropriately in situations to prevent harm to yourself and others
Training:
Pharmacy Services Assistant Level 2 Apprenticeship Standard
Training Outcome:
Opportunity of a permanent position
Employer Description:A retail pharmacist providing general healthcare advice and supply of prescription and non-prescription medication to the public.Working Hours :Monday - Friday, 9.00am - 6.00pm and Saturday, 9.00am - 1.00pmSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Pharmacy Assistant Apprenticeship - Luton
Gain experience in retail
Learn about over-the-counter medicines
Assist in dispensing prescription medicines
Order pharmaceutical stock
Advise customers on over-the-counter medication
Assist with minor ailments
£6.40ph
Training:Pharmacy Services Assistant Level 2 (GCSE) and Functional Skills if required.Training Outcome:This is an exciting role that will include engaging with customers and clients to provide prescription counter services, advice, housekeeping duties such as stock rotation and stock replenishment, helping to deliver a variety of public health services whilst gaining a pharmacy qualification.Employer Description:Our reputation is built on our commitment to prompt professional, personal service and attention to detail, which is reflected in the services we offer and the time we take to get to know our clientele and how to best service their needs.Working Hours :Mon-Fri 9am-6pm.Skills: Communication skills,Non judgemental,Organisation skills,Patience,Team working....Read more...
Pharmacy Assistant Apprenticeship - Reading:
Gain experience in retail
Learn about over-the-counter medicines
Assist in dispensing prescription medicines
Order pharmaceutical stock
Advise customers on over-the-counter medication
Assist with minor ailments
Training:
Pharmacy Services Assistant Level 2 (GCSE) and Functional Skills if required
Training Outcome:
This is an exciting role that will include engaging with customers and clients to provide prescription counter services, advice, housekeeping duties such as stock rotation and stock replenishment, helping to deliver a variety of public health services whilst gaining a pharmacy qualification
Employer Description:Our reputation is built on our commitment to prompt professional, personal service and attention to detail, which is reflected in the services we offer and the time we take to get to know our clientele and how to best service their needs.Working Hours :Monday - Friday, 9.00am - 5.30pm 30 minutes unpaid lunch break. 1 in 4 Saturdays, 9.00am - 1.00pmSkills: Communication skills,Non judgemental,Organisation skills,Patience,Team working....Read more...
Pharmacy Assistant Apprenticeship - Kidderminster:
Gain experience in retail
Learn about over-the-counter medicines
Assist in dispensing prescription medicines
Order pharmaceutical stock
Advise customers on over-the-counter medication
Assist with minor ailments
Training:
Pharmacy Services Assistant Level 2 (GCSE) and Functional Skills if required
Training Outcome:
This is an exciting role that will include engaging with customers and clients to provide prescription counter services, advice, housekeeping duties such as stock rotation and stock replenishment, helping to deliver a variety of public health services whilst gaining a pharmacy qualification
Employer Description:Our reputation is built on our commitment to prompt professional, personal service and attention to detail, which is reflected in the services we offer and the time we take to get to know our clientele and how to best service their needs.Working Hours :Tuesday, Wednesday, Thursday and Friday 09:00-18:00 with one-hour unpaid lunch breakSkills: Communication skills,Non judgemental,Organisation skills,Patience,Team working....Read more...
Pharmacy Assistant Apprenticeship - West Heath.
Gain experience in retail
Learn about over-the-counter medicines
Assist in dispensing prescription medicines
Order pharmaceutical stock
Advise customers on over-the-counter medication
Assist with minor ailments
£6.40phTraining:Pharmacy Services Assistant Level 2 (GCSE) and Functional Skills if required.Training Outcome:This is an exciting role that will include engaging with customers and clients to provide prescription counter services, advice, housekeeping duties such as stock rotation and stock replenishment, helping to deliver a variety of public health services whilst gaining a pharmacy qualification.Employer Description:Our reputation is built on our commitment to prompt professional, personal service and attention to detail, which is reflected in the services we offer and the time we take to get to know our clientele and how to best service their needs.Working Hours :30-33 hours per week, shifts TBCSkills: Communication skills,Non judgemental,Organisation skills,Patience,Team working....Read more...
Pharmacy Assistant Apprenticeship - Ascot
Gain experience in retail
Learn about over-the-counter medicines
Assist in dispensing prescription medicines
Order pharmaceutical stock
Advise customers on over-the-counter medication
Assist with minor ailments
£8.50ph
Training:Pharmacy Services Assistant Level 2 (GCSE) and Functional Skills if required.Training Outcome:This is an exciting role that will include engaging with customers and clients to provide prescription counter services, advice, housekeeping duties such as stock rotation and stock replenishment, helping to deliver a variety of public health services whilst gaining a pharmacy qualification.Employer Description:Our reputation is built on our commitment to prompt professional, personal service and attention to detail, which is reflected in the services we offer and the time we take to get to know our clientele and how to best service their needs.Working Hours :Monday – Friday 9am – 6pm with 60 minutes unpaid lunch break (8 hrs). 1 in 4 Saturdays 9am – 5pm with 60 minutes unpaid lunch break (7 hrs).Skills: Communication skills,Non judgemental,Organisation skills,Patience,Team working....Read more...
The apprentice position is for a minimum of 48 months. During this time, the successful applicant will have the opportunity to learn and gain experience when completing the BSc (Honours) Environmental Health Degree at Middlesex University.
To supplement academic knowledge, the apprentice will be provided with a wide variety of work experience opportunities. These opportunities will also extend outside of normal working hours, as Environmental Protection run the Out of Hours Noise Service, offering further learning potential.
Throughout the 48 months, the apprentice will have dedicated mentors, who will support them during the apprenticeship.
The role will include both remote and office working from the Civic Offices.
Main responsibilities:
Support officers with domestic nuisance and public protection case work
Investigate complaints of statutory nuisance and public protection with supervision
Assist with planning consultations
Assist with licensing application consultations
Attend committee meetings where appropriate
Support the pollution control permitting process
Support the air quality monitoring regime
Training:
The successful applicant will have the opportunity to learn and gain experience when completing the BSc Environmental Health Degree at Middlesex University
Apprenticeship study will be undertaken within normal working hours. Time will be allocated to attend training and complete assignments, workbooks, online training etc. as required by the qualification
The role will include both remote and office working from the Civic Offices
Training Outcome:
At the end of your apprenticeship you will be supported to further your career.
All University BSc tuition fees will be paid, so this is a fantastic opportunity for any person looking for an exciting career in this diverse profession.
As the successful candidate's experience grows there will be a requirement, at times, to assist in the investigation of nuisance outside of normal working hours, where service demand requires.
The successful candidate will be expected to remain at Thurrock Council for a minimum agreed period following successful qualification.
Employer Description:Our vision – An ambitious and collaborative community which is proud of its heritage and excited by its diverse opportunities and future.
Thurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification. We champion flexible working and job share applications are welcome.
We serve a diverse community where people are different yet equal. Diversity underpins everything we do.Working Hours :Monday - Friday,08:45 - 16:15.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Number skills,Analytical skills,Team working....Read more...
Pharmacy Assistant Apprenticeship - Manchester
This is an exciting role that will include engaging with customers and clients to provide prescription counter services, advice, housekeeping duties such as stock rotation and stock replenishment, helping to deliver a variety of public health services whilst gaining a pharmacy qualification.
Gain experience in retail
Learn about over-the-counter medicines
Assist in dispensing prescription medicines
Order pharmaceutical stock
Advise customers on over-the-counter medication
Assist with minor ailments
Training:Pharmacy Services Assistant Level 2 (GCSE) and Functional Skills if required.
Training schedule has yet to be agreed. An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying. Details will be made available at a later date. Training Outcome:Potential for employment within the industry, or seek further education once qualified.Employer Description:Our reputation is built on our commitment to prompt professional, personal service and attention to detail, which is reflected in the services we offer and the time we take to get to know our clientele and how to best service their needs.Working Hours :Mon-Fri, 9am-6pmSkills: Communication skills,Non judgemental,Organisation skills,Patience,Team working....Read more...
In this role you will be part of a team working with individual qualified engineers, working in and around the North East.
·We will train you in all aspects of repairs and maintenance, along with the relevant training courses on offer.
·The Safe use of hand and power tools and,
all relevant Health and Safety Legislation.
· The role will involve some working outside in all weather conditions.
·This role will involve verbal communication with our customers.
·Working with one of our qualified engineers
·Carrying out reactive responses to a range of refrigeration and air conditioning breakdowns.
·You will attend commercial/industrial based sites, together with large site environments, i.e. bakeries, factories, office blocks,along with smaller commercial sites, i.e. general dealers, public houses to install various Air Conditioning & Refrigeration systems such as VRV's, Splits, Multi-splits & Cold Rooms.
·You will carry out the maintenance and repair of air conditioning equipment including service maintenance and repair of split AC system, VRV/VRF systems and heat pumps, you may also be required to work on specific refrigeration.
Training:Training alongside the service engineer will be based on the road travelling around the North East of England for 4 days a week, the remaining day will be spent training at the Ashington campus.
Driving license is essential.Training Outcome:Potetinal Full Time Position for the right candidate after the apprenticeship is finished.Employer Description:Coolcheck Refrigeration provide all aspects of refrigeration and air conditioning services to a wide range of clients. We undertake service, maintenance and installation works on behalf of clients and other contractors. There will be opportunities to work in a variety of environments on all types of systems including refrigerated cabinets, cold rooms, cellar coolers, ice machines, bottle coolers, VRVs, cassette or wall mount air conditioning, heat pumps, extracts and ducted systems.Working Hours :8:30am-5pm Monday- FridaySkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Initiative,Patience....Read more...
Providing a high quality, comprehensive clerical/administrative service to meet the needs of Electoral Services
Maintaining the electoral register ensuring all entries made are accurate
Providing information to the public on matters regarding elections and electoral registration over the phone, face to face and email in a courteous and professional manner
Operate a variety of PC based software systems - word processing, excel etc
Raising purchase orders and timely payment of invoices
Training:
Advanced Business Administration Level 3
End Point Assessment (EPA)
Functional Skills in maths and English if required
Regular training and development sessions to meet the needs of the employer and the apprentice
Training Outcome:
Opportunities to apply for jobs within Hull City Council, including those advertised as internal only
Employer Description:Hull City Council’s Electoral Services are looking to appoint an apprentice to join their team. They are looking for someone to assist with the general administration duties to maintain databases, gather and record information. At Election times this is a fast paced environment therefore attention to detail and accuracy is important.
This would be an excellent opportunity for someone looking to start their career in the local authority.Working Hours :Monday to Thursday 7.5 hours, Friday, 7.00 hours.
Shifts starting and finishing time to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Friendly....Read more...
Assist with the preparation, design, planning, programming, and ordering of capital works and services
Assist with the development of designs through the use of CAD based software
Production of scheme work packages including Preconstruction information
Maintain accurate records on the allocated projects
Assist with correspondence relating to work areas and provide timely and accurate responses
Assist as required in the liaison with Elected Members, Parish Councils, public and stakeholders
Assist with the preparation of reports for projects and attend meetings as appropriate
Liaise with other team members associated with the design and supervision of allocated schemes
Training:
This role offers a fully funded 5-year course leading to a degree in Civil Engineering and membership of a professional body
Study will take place at Liverpool John Moores University in the form of day release
Training Outcome:
There are opportunities to further your career as you will achieve a recognised professional qualification
Employer Description:Ringway Jacobs is a leading highways service provider working with local authorities across the UK.
Formed in 2005, specifically to provide road network management solutions to local government, our unique blend of engineering capability, innovation and customer care make us the best in class.Working Hours :Monday to Friday
Shifts to be confirmedSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Logical,Team working,Creative,Initiative....Read more...
Respond to data subject rights, freedom of information and environmental information requests within the regulatory time scale
Report, investigate, analyse and document all data incidents, and breaches reported to the information management team
Support the Information Management team with implementation and maintenance of compliance with the Records Management policy and schedule
Provide support to the information manager and data protection officer as requested
Be a specialist point of contact for advice and guidance regarding information management for all business areas
Company Benefits:
Generous annual leave
Flexible working
Benefit pension scheme
Cycle to work scheme
Seasonal ticket loans
Employment assistance programme
Child care scheme (onsite nursery)
Training:Level 4 Data Protection and Information Practitioner Apprentice Standard.Training Outcome:
Information Manager and Data Protection Officer pathway
Head of RISC pathway
Employer Description:Join UKSBS, where efficiency meets expertise! UKSBS deliver scalable Finance, HR & Payroll, Procurement, and Business IT services that drive progress for the UK’s economy and society. Trusted by over 25,000 civil and public servants, UKSBS commitment to high quality, reliable service powers the success of UKSBS clients and the nation.Working Hours :Monday to Friday from 9:00am to 5:00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative....Read more...
Taking in and handing out prescriptions
Dispensing prescriptions
Using dispensary and stores computer systems to generate stock lists and labels
Helping to maintain reasonable dispensary stock levels
Ordering items for use within a department
Receiving, loading, unloading incoming goods from wholesalers, manufacturers and elsewhere
Selling over-the-counter medicines
Answering queries on the supply and availability of medicines, where this is within their competence
Responding to telephone and face-to-face enquiries of a routine nature from patients, their representatives, members of the public and a wide range of staff groups, either in a pharmacy or in a ward and referring queries to the relevant member of thepharmacy team when necessary
Drawing any problems identified or queries raised to the attention of pharmacists or pharmacy technicians
Pre-packing, assembling and labelling medicines
Ensuring that health and safety requirements are met
Training:
Level 2 Pharmacy Services Assistant qualification
Weekly release at our Walsall Campus - 1 day per week (term time only)
Full-time apprentices will typically spend 15 months on programme (before the gateway) working towards the occupational standard, with off-the-job training.
Functional Skills in English and maths if required
The purpose of the end point assessment (EPA) is to test that an apprentice is fully capable of doing their job before they receive their apprenticeship certificate.
It also helps to demonstrate that what an apprentice has learnt, can be applied in the real world.
The focus is now on the outcome of an apprenticeship and apprentices have to demonstrate the knowledge, skills and behaviours that employers have identified they need.Training Outcome:
Potential progression to a full-time role or Pharmacy Technician level 3 apprenticeship
Employer Description:Acorn Pharmacy is an independent community pharmacy providing NHS prescription and health services for patients in the Willenhall area. Our highly trained and friendly staff provide free advice and information on a range of healthcare and medication related issues.
Our services include
Free Repeat Prescription Ordering Service
Free Repeat Prescription Collection and Delivery Service
NHS Repeat Dispensing Service (RDS)
NHS Medicines Use Reviews (MUR)
NHS New Medicine Service (NMS)
NHS Electronic Prescription Service (EPS)
NHS Flu Jab Service
FREE Drop-in Blood Pressure Testing Service (no appointment required)
Sharps DisposalWorking Hours :Monday to Friday; shifts to be confirmed. Some evening work and potentially some Saturday work may be required.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Non judgemental,Patience,Reliable,Positive Attitude....Read more...
This is a Business Support Assistant role, beginning with a 18-month Apprenticeship programme, at the end of which you will have learned to work flexibly across a variety of tasks, contributing to and supporting the delivery of a high-quality service to internal and external customers.
This includes:
Document production and management
Website management
Planning and organising meetings
Communications in a business environment
Training:
You will work towards Level 3 Business Administrator qualification
The training will be one day release
Training Outcome:
On completion and achievement of the Business Administrator standard, progression opportunities such as senior support or management can be achieved. Business Administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public, private and charitable sectors
Employer Description:The Council’s offices are in the heart of the Cathedral City of Winchester, the ancient capital of England and the county town of Hampshire. The city itself is a major tourist destination attracting 5 million visitors a year, hosting many events including the Hat Fair, Boomtown Music Festival, Cycle Fest and the hugely popular Christmas Market.
Winchester City Council serves a large district which spans 250 square miles of central Hampshire with a population of 122,000 residents.Working Hours :Monday - Thursday, 8.30am - 5.00pm and Friday 8.30am - 4.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Logical,Team working....Read more...
The purpose of the role within the Town Council is to provide comprehensive administrative assistance to managers and team members right across our small organisation. The role will involve a broad range of administration tasks e.g.
Handling/directing of queries from the public, customers and suppliers
Maintenance of electronic and paper records in a diverse range of service areas including HR, finance, events, cemeteries, allotments, venue bookings and more!
Supporting and coordinating projects and activities
Getting directly involved with designing and delivering community and cultural activities and events
Our ideal candidate will be someone who can demonstrate that they:
Are keen to collaborate
Have brilliant organisational skills and are great at problem-solving and negotiating
Can manage multiple deadlines and demands on time
Have a calm and focused approach to changing circumstances
Have a keen interest in the work of the Town Council and how we connect with the people of our town
Are bursting with fresh ideas to introduce new perspectives
Are an enthusiastic self-starter, flexible and adaptable
Are willing to work occasional weekends or evenings to help us with town and civic events such as Party in the Park, the Town Show, Civic Carol Service, Remembrance Day etc
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
No College attendance is required for this Apprenticeship, you will train in the workplace and will recieve your training from a dedicated Trainer Coach on a regular basis.Training Outcome:
Progression onto the next level of qualification and possible full time employment for the right person.
Employer Description:Spennymoor Town Council delivers and funds many services, facilities and events for residents of Spennymoor.Working Hours :Monday to Friday, 08.45am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Team working,Creative,Initiative,Non judgemental,Patience,Enthusiastic,Focussed....Read more...
A wide range of administration tasks, including but not limited to the list below. Additionally, the role includes liaison, via phone and email, with customers and suppliers.
Raise and administer rental and fleet documentation using our specialist IT Management System, (Key2). For example: Customer Application Forms, Credit Line Proposals, Master Hire Agreements, Vehicle Order Forms, Vehicle Schedules, Insurance Certificates, etc
Run, review and distribute internal and customer reports, e.g. Vehicle Stock Reports, On Hire Reports, Mileage Reports, Credit Line reports, etc
Liaison with vehicle suppliers and third-party service agents for: vehicle service/maintenance, breakdown/recovery services, vehicle defleet and disposal, trackers, fines, etc
Monitor vehicle stock and update FRS team on stock availability
Handle customer and prospect enquiries. Identify and follow up customer service and pricing queries
Sales administration, including; mailshots, creation of prospect lists, system updates, etc
Manage, (i.e. receive/dispatch, store and record), vehicle spare keys and book packs
Support on-site meetings, (i.e. meeting room preparation, etc).
Training:As part of this role, you will undertake a level 3 apprenticeship in Business Administration. You will have the opportunity to learn within your role and through other experienced team members. Your training will be completed online with a dedicated tutor who will support you in your studies. You will be given the equivalent of one day a week to work on your apprenticeship training.
The training you will be completing as part of the Level 3 Business Administrator apprenticeship standard includes:
Record keeping and document production
Stakeholder engagement and analysis
Legislation and Regulations; PESTLE analysis
Risk analysis and management; Change management; Decision making
Interpersonal skills; Business communication skills; Presentation skills; use of social media in Business
Project management
Finance – budgeting, invoice processes
Continued professional development
End-Point Assessment (EPA)
Training Outcome:
On successful completion of the apprenticeship, you will join the FRS team as a full-time employee.
Employer Description:Flexible Rental Solutions, (FRS), specialise in providing fully equipped LCVs and cars to the infrastructure industry, (Construction, Civil Engineering, Utilities, etc); transport industry, (Rail & Highways); public sector, (Housing Associations, Councils, etc); and telecommunications sector – and many more. We offer unrivalled fleet supply and industry leading customer advice, service and support. Our vehicles are supplied and managed nationwide.
FRS are part of the LCVR (Local Car and Van Rental), group of companies established in 2006 supplying vehicles – and related services – to various fleet and rental sectors across the UK.Working Hours :Monday to Friday, 9.00am to 5:30pm.Skills: Communication skills,IT skills,Attention to detail,Administrative skills,Analytical skills,Team working....Read more...
You will support the cinema team on continuously driving sales, while supporting the cinema team in the smooth running of the cinema in line with policy and procedures.
You will be fully cross-trained, performing different duties at various times.
Staff functions include Box Office duties, Concessions duties, Floor duties, Bar duties and Projection duties with particular attention paid to customer service in all areas.
Key Responsibilities:
Passion for Customers:
Customer Service: Deliver excellent customer service by promptly and efficiently assisting customers, managing queues, and providing information about the cinema's services and film schedules
Ticket Verification: Ensure that every customer entering the cinema has a valid ticket, including unlimited cardholders
Complaint Resolution: Address customer complaints or queries immediately, referring to the appropriate person if needed
Communication: Use clear and concise communication, especially when using radios, and adhere to cinema code words
Driving Sales:
Upselling: Utilize suggestive selling techniques to boost sales of tickets and retail products
Marketing Promotions: Stay informed about current promotions and assist in their implementation
Stock Management: Assist with stock takes, record wastage accurately, and ensure that products are well-presented and stocked following the FIFO process
Health & Safety:
Regulations Compliance: Adhere to Food Hygiene Regulations and Health & Safety Policies, using equipment correctly and reporting any issues to management
Maintenance Monitoring: Assist in monitoring maintenance and repairs, and ensure all areas are opened and closed according to checklists
Cleaning Duties: Undertake various cleaning activities, including auditoria, restrooms, and other areas as needed
Projection:
Support Projection Team: Work alongside the projection management team, assisting with tasks as directed
Benefits:
Flexible Benefits Package: Adaptable to your needs, including health support and cost-saving measures
Free Movies: Enjoy complimentary cinema visits for you and a guest, along with discounts on food and drinks.
Additional Perks: 28 days holiday, contributory pension scheme, cashback healthcare plan, eye care scheme, retail incentives, and in-house competitions
At Cineworld, you will be working towards a Customer Service Practitioner Level 2 Apprenticeship standard over the course of 15 Months.Training:Customer Service Practitioner Apprenticeship L2 including Functional Skills in maths and EnglishTraining Outcome:Ongoing learning and development opportunities!Employer Description:Cineworld Group plc was founded in 1995 and is now one of the leading cinema groups in Europe. Originally a private company, it re-registered as a public company in May 2006 and listed on the London Stock Exchange in May 2007. Currently, Cineworld Group plc is the only quoted UK cinema business. Cineworld's acquisition of Regal Entertainment Group has created the second largest cinema business in the world (by number of screens). Cineworld currently operates in the UK, Ireland, Poland, the CzecWorking Hours :Mon to Sun, shift work. Exact shift to be confirmed.Skills: Team Working,Organisation Skills....Read more...
General Duties
To represent the school effectively and provide excellent customer service in relation to requests or advise for parents and carers, colleagues, outside agencies and members of the general public
Duties to include but not limited
To act as front of house staff and provide a professional service to all school users
To answer the telephone and deal with enquiries, ensuring that accurate lines of communication are in place
To liaise with the School Resource Manager and organise hospitality for events, such as, training courses or interviews
To maintain office and pupil records
To open, accurately record and distribute internal and external post
To monitor the schools email system, ensuring that all correspondence is dealt with and distributed to the correct personnel
To word process and distribute correspondence to staff and parents and carers, i.e., school e-mails, letters
To assist with ensuring that staff notice boards are current and relevant
To undertake and support school colleagues with general administration duties e.g., photocopying, scanning, general typing or data input
To support the monitoring of pupil absences by making calls to parents to ascertain reasons for absence
To maintain a good knowledge and understanding of current developments within School to ensure efficient information is communicated to all
To support effective communication between school and parents and carers
Training:
Business Administrator Level 3 Apprenticeship Standard
Functional Skills maths Level 2 (if required)
Functional Skills English Level 2 (if required)
Monthly online sessions and termly face to face taught sessions
Training Outcome:
Full time employment and progression to higher education
Employer Description:The Beech Academy, which is part of Nexus Multi-Academy Trust is a high achieving Special Education Needs School with a great tradition of success. We believe that an outstanding education develops our students academically, socially and morally, giving them the skills to be successful in whatever they do once they have left us.
We also feel it is important for our young people to develop outside of the classroom and we offer a wide range of enrichment and extra-curricular opportunities to help prepare our students for the next stage of their education, training or employment.Working Hours :Monday to Friday
8.30am to 4.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience,Punctual/reliable,Has a ‘can do’ attitude,interest in administration....Read more...
Objectives:
To assist the Centre Manager to pro-actively manage and market the above Business Centre(s):
To assist the Centre Manager and Assistant Centre Manager to pro-actively manage and market the above Business Centre(s).
Providing high levels of customer service at all times.
Ensuring a warm, welcoming, helpful, efficient, and responsive reception service for customers, telephone callers and visitors to the Centre.
Assume role of Senior Fire Marshall and co-ordinate fire evacuations as required.
Main Responsibilities:
Customer Service:
Provide first class customer service to all customers, and visitors to the Centre.
Liaise with all existing customers and potential new customers to strengthen and increase good customer relationships by understanding them and their business.
Ensure all day to day customer needs and complaints are handled quickly, efficiently and to ensure total customer satisfaction.
Action customer requests for bureau and other services efficiently.
Team Work:
Communicate well with colleagues to ensure you work together as a team and take an enterprising approach to the role.
Deputise in the absence of the Centre Manager and Assistant Centre Manager as and when required.
Marketing and Community
Encourage inter-customer trading events through Workspace network and location websites.
Promote Workspace through customer and general public contact.
Assist in organising, managing and hosting of events to help promote customers, build communities, new relationships with potential customers and relevant stakeholders.
Use relevant social media platforms (i.e. Instagram) to increase awareness of both customers and the Centre in the wider community in accordance with our policies.
Administration:
To run the reception, office administration and bureau facilities within the Centre(s) with the highest standards of professionalism, efficiency and presentation in line with Workspace Policies and Procedures.
To be familiar with the Centre’s Administration Procedures, systems, services and customers.
In the event of a fire evacuation, assume role of Senior Fire Marshall and co-ordinate evacuation in line with policy for the Centre/s.
Assist the Centre Team in ensuring compliance with Workspace Health and Safety policies and procedures, and all associated statutory requirements throughout the centre.
Familiarisation with the customer moving in and out procedures.
To carry out specific duties as agreed with the Centre Manager.
Training:
Customer Service Specialist Level 3
End Point Assessment
Work based Training
Training Outcome:Candidate can go into a centre coordinator role, progress to a more complex Workspace building, taking on more responsibilities/customers/complaints. From there, can explore the option of going into an assistant centre manager role, then into a centre manager. Employer Description:As a member of the Workspace family, you are part of a team responsible for the office space of 4,000 of the capital’s brightest businesses. We’re far more than a serviced office landlord – we offer an environment that puts community first.
Our vibrant internal culture empowers our employees to give exceptional customer service and thrive in their role. This has led to 91 percent of our employees saying they would recommend Workspace as a great place to work, 88 percent saying they are proud to work for the company, and 91 percent praising Workspace’s commitment to environment and social responsibility.
Our focus on our social and environmental responsibilities is a source of great pride, from our approach to property renovation to our Carbon Net Zero commitment and neighbourhood programmes.Working Hours :Monday to Friday, 9.00am - 5:30pm.
One hour unpaid lunch break.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Use of Microsoft or equivalent,Relationship building,Customer engaging,Verbal & written skills,Presentable,Professional,Personable,Work well under pressure,Work well autonomously....Read more...
Objectives:
To assist the Centre Manager to pro-actively manage and market the above Business Centre(s):
To assist the Centre Manager and Assistant Centre Manager to pro-actively manage and market the above Business Centre(s).
Providing high levels of customer service at all times.
Ensuring a warm, welcoming, helpful, efficient, and responsive reception service for customers, telephone callers and visitors to the Centre.
Assume role of Senior Fire Marshall and co-ordinate fire evacuations as required.
Main Responsibilities:
Customer Service:
Provide first class customer service to all customers, and visitors to the Centre.
Liaise with all existing customers and potential new customers to strengthen and increase good customer relationships by understanding them and their business.
Ensure all day to day customer needs and complaints are handled quickly, efficiently and to ensure total customer satisfaction.
Action customer requests for bureau and other services efficiently.
Team Work:
Communicate well with colleagues to ensure you work together as a team and take an enterprising approach to the role.
Deputise in the absence of the Centre Manager and Assistant Centre Manager as and when required.
Marketing and Community
Encourage inter-customer trading events through Workspace network and location websites.
Promote Workspace through customer and general public contact.
Assist in organising, managing and hosting of events to help promote customers, build communities, new relationships with potential customers and relevant stakeholders.
Use relevant social media platforms (i.e. Instagram) to increase awareness of both customers and the Centre in the wider community in accordance with our policies.
Administration:
To run the reception, office administration and bureau facilities within the Centre(s) with the highest standards of professionalism, efficiency and presentation in line with Workspace Policies and Procedures.
To be familiar with the Centre’s Administration Procedures, systems, services and customers.
In the event of a fire evacuation, assume role of Senior Fire Marshall and co-ordinate evacuation in line with policy for the Centre/s.
Assist the Centre Team in ensuring compliance with Workspace Health and Safety policies and procedures, and all associated statutory requirements throughout the centre.
Familiarisation with the customer moving in and out procedures.
To carry out specific duties as agreed with the Centre Manager.
Training:
Customer Service Specialist Level 3
End Point Assessment
Work Based Training
Training Outcome:Candidate can go into a centre coordinator role, progress to a more complex Workspace building, taking on more responsibilities/customers/complaints.
From there, can explore the option of going into an assistant centre manager role, then into a centre manager. Employer Description:As a member of the Workspace family, you are part of a team responsible for the office space of 4,000 of the capital’s brightest businesses. We’re far more than a serviced office landlord – we offer an environment that puts community first.
Our vibrant internal culture empowers our employees to give exceptional customer service and thrive in their role. This has led to 91 percent of our employees saying they would recommend Workspace as a great place to work, 88 percent saying they are proud to work for the company, and 91 percent praising Workspace’s commitment to environment and social responsibility.
Our focus on our social and environmental responsibilities is a source of great pride, from our approach to property renovation to our Carbon Net Zero commitment and neighbourhood programmes.Working Hours :Monday to Friday.
9am-5:30pm.
One Hour unpaid lunch.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Use of Microsoft or equivalent,Relationship building,Customer engaging,Verbal & written skills,Presentable,Professional,Personable,Work well under pressure,Work well autonomously....Read more...
Duties will include but are not limited to:
Maintain all Town Council grounds and open spaces
Grass cutting, hedge trimming, path clearance, tree pruning, borders, flower beds and hanging baskets
Keep open spaces clear of litter
Maintain and repair of picnic benches, fences and benches
Horticulture activities as required, such as grass cutting, hedge trimming, path clearance, tree pruning, borders, flower beds and hanging baskets
Check and maintain play equipment; making repairs where possible or reporting defects to the Senior Grounds Person
Carry out tree work and woodland management as directed
Carry out work relating to memorial gardens interments
Work in accordance with the Town Council’s Health & Safety Policies and other policies and legislation/guidelines
With the direction of the Senior Grounds Person maintain all vehicles and machinery in good working condition
Advise members of the public of responsibilities in respect of associated regulations and orders regarding park management and maintenance
Ensure that a quality service is delivered at all times
Undertake all required training
Training:You will be working towards a Level 2 Horticulture Apprenticeship Standard.
You will receive on and off-the-job training and support from an assessor and an Apprenticeship Advisor.
You will be required to attend Cornwall College Rosewarne on a weekly basis as part of the apprenticeship training.Training Outcome:A full-time role will be offered to the right candidate on completion of a successful apprenticeship.
You may wish to progress on to a higher level apprenticeship.Employer Description:Wadebridge Town Council serves the vibrant market town of Wadebridge, located on the banks of the Camel River in Cornwall, England. With a population of approximately 8,272, the town is known for its rich history and picturesque surroundings. The council is dedicated to enhancing the social and environmental practices within the community through effective management of local services and assets.Working Hours :Monday to Friday from 7.30am to 3.15pm (during winter) 4.15pm (during summer).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Creative,Initiative....Read more...
