ServiceNow Process Consultant / Business Analyst – Dubai / Abu Dhabi

We are seeking an experienced ServiceNow Process Consultant / Business Analyst to join a leading organisation in the UAE. This is an exciting opportunity for a skilled professional to contribute to impactful projects while enjoying excellent benefits and a competitive salary. Location: Dubai or Abu Dhabi, UAE Salary: 17K – 25K AED per month (dependent on experience) Certification Requirement: ITIL Certification – essential Key Responsibilities: - Analyse, document, and improve business processes within the ServiceNow platform. - Gather requirements from stakeholders and translate them into functional specifications. - Work closely with technical teams to ensure successful configuration and implementation of ServiceNow solutions. - Provide guidance on ITIL best practices to optimise service management processes. - Facilitate workshops, training sessions, and stakeholder meetings. Requirements: - Proven experience as a ServiceNow Process Consultant or Business Analyst. - ITIL Certification is mandatory. - Strong understanding of IT service management processes and workflows. - Excellent communication and stakeholder management skills. - Ability to work in a fast-paced, collaborative environment. Benefits: - Paid flight for joining - Medical insurance (employee coverage in Dubai / family coverage in Abu Dhabi) - 3 months paid accommodation upon arrival - Full visa sponsorship - 22 days annual leave plus public holidays - Bereavement leave - Maternity leave - Sick leave - Study leave - Gratuity payment (mandatory lump sum after 1+ years of service in the UAE)