Service Care Solutions are looking for a Service Desk Analyst to work within the North Yorkshire Police on a temp to perm contract basis.Location: NorthallertonJob role/responsibilities: As ICT Service Desk Analyst, you will be an integral part of the Service Delivery team, you will provide response to managing incidents and service request supporting the ICT technology strategy and road map which is intrinsically linked to the organisational priorities of the OPFCC, NYP and NYFRS. You will work in a team of Service Desk Analysts to deliver incident management and request fulfilment whilst maintaining service stability working closely with the wider ICT Team.
Provide technical support for ICT equipment, infrastructure, and applications via various channels (phone, in person, self-service), resolving issues and addressing inquiries effectively.
Respond to and manage ICT service cases, aligning with service level agreements and ensuring quality service reporting data to support broader ICT operations.
Collaborate within the Service Support Team to influence the Service Delivery strategy, aligning with the goals of OPFCC, NYP, NYFRS, and Enable NY.
Engage positively with stakeholders, gathering feedback to ensure the service desk activities meet present and future business needs. Identify and propose innovations for enhancing the service transition lifecycle to support organizational requirements.
Support incident management and request fulfilment, meeting established time and performance quality standards across the department.
Assist line management in incident and request fulfilment management, including communication with end users and third-party providers, keeping the service support manager informed of ongoing activities and outstanding issues.
Contribute to developing and implementing service support processes, compliance requirements, consulting with clients, fostering knowledge sharing, participating in relevant events, and contributing to a knowledge library following policy and process guidelines for documentation.
Requirements:
To succeed in this role, you will be educated to higher education level in a relevant discipline or be able to demonstrate experience of working in an ICT service desk function within a busy multidisciplined ICT service.
You will have a knowledge of incident and request fulfilment processes with a good attention to detail.
You will be a problem solver with analytical skills in a highly technical customer focused service environment.
With good communication skills, you will be able to form effective working relationships at all levels, and the confidence to challenge a range of internal stakeholders relating to service support matters.
You will be able to communicate in the appropriate style and language with a wide range of contacts.
You will have experience of public sector including procurement and ideally in an emergency service setting such as Police or Fire and Rescue Services.
If you are interested in this role or want further discussion, please contact Lewis O’Donnell either via email: lewis.odonnell@servicecare.org.uk or tel: 01772208962. Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a £250 referral scheme in place.....Read more...
About YouDo you want experience of working with different teams?Do you want to work on procurement from end to end?Do you have a positive attitude?If so, read on......You’ll bring significant end-to-end procurement experience within any of the following categories; operational and civil engineering activities, corporate services or IT and digital project delivery within either the public or private sectorHave the drive to deliver contracts that are strategic and help to make a better future for people and the environment in mining areas. Enjoy working collaboratively with a wide variety of stakeholders to deliver projects. You will have a good knowledge of procurement legislation and different contract conditions.Preferably CIPS qualified or progressing towards its achievement (we can support you on this). You will be a great communicator who is able to listen, interpret the needs of the business whilst being able to influence to achieve the right commercial outcomeYou will need to be fairly self-sufficient and importantly be able to work as part of the supportive Procurement team supporting and inspiring team members. About The RoleWe are an expanding procurement department supporting the exciting growth within the organisation and have a number of opportunities to join us.Do you want to use your expertise to provide procurement and commercial advice to colleagues across the organisation? If so, this is a role for you to join us to make a difference.Our vision is to be ‘a problem solving, easy to work with business partner that adds value and benefits through a considered risk approach to deliver the needs of the business.’We have 2 permanent roles and also fixed term roles for either 1 or 2 year (x2) available, please state on the application which you wish to be considered for.We don’t expect candidates to meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! To find out more about the role, take a look at the job description. Role location: Hybrid working (on average 2 days working out of our Mansfield office) Schedule:Application closing date: 20 May 2024Sifting date: 23 May 2024Interviews: 5 & 6 June 2024(If you are unavailable on these interview dates, please make us aware and we will look at alternative dates)Security:Successful candidates must pass basic security checks and will be subject to UK Immigration requirements.About The Coal AuthorityOur benefits:
A cutting-edge pension scheme with an impressive employer contribution rate of approximately 28.97%.Experience our values-based recognition scheme that celebrates your contributions.Flexibility in working patterns, whether it's full-time, part-time, or compressed hours.Embrace flexible working arrangements tailored to your needs.Enjoy a generous holiday allowance of 27.5 days annually, plus the flexibility to add 6 extra days to that, alongside 8 public holidays.Benefit from a comprehensive parental leave policy with 26 weeks of full pay (subject to eligibility).Get support to further your professional qualifications and payment for one annual professional subscription.Access a free, confidential Employee Assistance Programme to support your well-being.Unlock exclusive employee discountsEnsure your well-being with an annual health check and receive £15 monthly towards well-being activities.Enjoy the convenience of on-site free parking, along with complimentary tea, coffee, and soft drinks at our Mansfield office.Working with us:We offer different ways to work flexibly, and the following types of flexibility are usually possible: job share, flexible hours, working from home for part of the week and compressed hours. Please feel free to talk about what flexibility means to you at your interview.With a genuine commitment to flexible working, we believe that work life balance is incredibly important.Who we are:Here at the Coal Authority, we really are a great team to work with. We’re united in our passion and commitment to make a better future for people and the environment in mining areas.We carry out a wide variety of essential services from responding to coal mining hazards, to keeping everyone and everything safe from mine water pollution.We are excited about what our future holds. Our work is helping to develop a new sustainable source of renewable energy for the UK. By harnessing the energy from mine water heat, we hope to play a key role towards helping the UK to meet net-zero emissions by 2050.We truly are a supportive organisation where we all live and breathe our values. We are inclusive, trusted and progressive in everything that we do.Equality, Diversity and Inclusion:Here at TCA we don’t just accept difference – we celebrate it, support it, and thrive on it for the benefit of our colleagues, our customers and our communities. We are proud to be an inclusive employer. We are committed to developing a supportive, inclusive, caring and positive community. We encourage applications from people from different backgrounds, identities, cultures and beliefs. Diversity is vital to our success and innovation and is fundamental to our values of being trusted, inclusive and progressive.As part of our commitment to increasing the diversity of our workforce, we provide a guaranteed interview to applicants who meet the minimum selection criteria who are disabled or from a minority ethnic community.If you require any reasonable adjustments or alternative format application forms you can get in touch with us by contacting the team by email at recruitment@coal.gov.uk or by phone on 01623 637000.....Read more...
If you are looking for a firm and role that can genuinely offer you London quality Commercial Property work but based in Leeds City Centre then read on.
Joining a genuinely international practice with the quality of work often only found in London, this Leeds based Commercial Property Solicitor role is looking for a Lawyer to join their award winning team at anywhere ranging from 4yrs pqe up to 9 or 10 years pqe.
As they handle all aspects of Commercial Property work and have a large team they can offer you either a broad array of work or something more tailored to a niche in which you may have experience or an interest. They act for clients locally, nationally and internationally and genuinely manage those relationships out of the Leeds office, many of whom are household names. Their work spans both the private and public sector and includes investment, development, regeneration, acquisitions and disposals meaning that there should be work that suits your interests.
This is a well structured team and there is support from paralegals and more junior lawyers to ensure that you will be handling work that challenges you instead of getting bogged down with quasi administrative tasks. They are committed to the development of both your technical and wider skills, whether they be client based or managerial allowing you to develop as a really well rounded lawyer. There is plenty of room for ongoing career progression too.
Whilst this Commercial Property Solicitor role is a serious career opportunity they also believe in fostering a collegiate and supportive working environment and one in which people can enjoy themselves and have fun!
This Commercial Property Solicitor role offers first rate work and development and is looking for someone who really wants to forge a strong career within an invigorating environment focussing on first rate Commercial Property work. There is plenty of opportunity to progress for those who demonstrate the commitment to do so.
To find out more about the opportunity contact Rachael Mann or another member of the Private Practice team at Sacco Mann in Leeds on 0113 467 7111.....Read more...
NVQ/IQA Assessor in Health and Social Care – Training Provider – Grimsby (REMOTE WORKING) – Up to £30,000 FTE + BenefitsPost of: NVQ Assessor/Manager in Health and Social Care at Level 5Reporting to: Care Manager Salary: £25,000 - £30,000 FTE depending on skills and experienceHours: 37 hours TBCSalary Band: 3Office base: Head Office Grimsby, however it will be a REMOTE ROLERole Type: RemoteNVQ Assessor in Health and Social Care at Level 5sought for our client who is a well-established and leading national training provider offering training courses to the private and public sector.Due to their continued success and growth, they now require an experienced Assessor in Health and Social Care (Level 5) to join their team in Grimsby to work Remotely to support students across the UK and Internationally. The role may suit a registered manager looking for an office based 9-5 position. THE ROLE
Learners build their portfolio of evidence by using a digital e-portfolio called Learning Assistant. As a Health and Social Care Assessor you will induct as well as provide support and feedback to candidates either by email, telephone, Teams, or face to faceDelivering inductions and workshops to new candidates to support them in building the portfolioYou may also be carrying out site visits to candidate’s workplaces to undertake observations and professional discussions in the UK and Channel IslandsThis is a remote role and the successful applicant will primarily work from home. A week’s training in our clients Grimsby office is required upon starting the positionSuccessful applicant will be required to attend the office when needed for meetings or further trainingStudents are located throughout the UK and the Channel Islands this will mean an element of travel, and at times, occasional overnight stays to undertake workplace observations.
THE CANDIDATE
The successful Assessor MUST have similar experienceAssessor award or certificate or to be working towards it. (Includes D32/D33, A1, TAQA)At least 2 years practical Health and Social Care and Management experience in the workplace for Children and AdultsHealth and Social Care (Leadership/Management) qualification at level 5Excellent administration skillsExcellent communication skills, both written and oralExcellent IT skills and ability to use email, Teams and 365 businessAbility to deliver training in relation to the NVQ to groups of candidatesCar owner driver
THE SALARY
£25,000 - £30,000 FTE Basic salary (subject to experience)22 days holiday + statutory daysMileage allowanceExcellent leading training provider
Follow us on twitter @ awconsultingltdIn respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment AgencyNVQ/IQA Assessor in Health and Social Care – Training Provider – Grimsby (REMOTE WORKING) – Up to £30,000 FTE + Benefits....Read more...
An unmissable opportunity for an experienced Property Litigation Solicitor to join a highly recognisable, national law firm in Yorkshire.
Our client boasts extensive national reach with a network of offices spanning the country. Their impressive client base covers both the public and private sector and the work that they attract is of the highest quality and includes some really unusual disputes. The firm aim to work collaboratively across their multi-location offices to offer their clients an all-inclusive legal service and that is no different for the property litigation team.
In this property litigation role, you will work closely with the top-rated real estate disputes team, many of whom have worked at leading London and national firms, to provide a high-quality legal service to first class clients.
You will have the opportunity to run a run range of complex and interesting property related disputes, and your responsibility level will depend upon your experience. They are happy to recruit from 2 years’ experience upwards, but you must already have property litigation experience. Whilst they can accommodate new junior team members they are also considering more senior hire, in fact up to Partner level. Your role will be shaped to suit, so at the more junior level you could find yourself running smaller matters yourself whilst working alongside others on the more complex and high value matters, this is a brilliant way to learn and develop. If you are already at or approaching Partner level there would be a heavier emphasis on client management and development, however they would still have plenty of quality work to offer on day one as well as looking to you to help with the supervision and development of more junior colleagues.
The team strive to offer their clients the highest quality of service and to adapt to the evolving legal environment, looking to give commercial and practice solutions rather than just technical ones. They do all of this whilst maintaining the collegiate, but stretching, environment that they all really value. Whilst the team works nationally and offer a blend of home and office working, if you are a junior lawyer there is plenty of support and development on offer and you will be encouraged to go into the office a few days a week to make the most of this. The other thing to note, is that whilst this role offers access to complex and challenging work it is not with one of the traditional big 6 in Leeds and the working environment is rather different, there is still of course the need to bill but there isn’t as much focus on this as you will find at some of the other firms, with the focus being more on the team’s achievements collectively.
If you would be keen to hear more about this Property Litigation Solicitor or Partner role based in Leeds, contact Rachael Mann at Sacco Mann Legal Recruitment on 0113 4677111 or email Rachael.Mann@saccomann.com....Read more...
Climate17 is delighted to be partnering with The Greater South East Net Zero Hub (GSENZH); a high-profile and high-impact government-backed project group to develop and support the delivery of projects to accelerate the UK’s transition to Net Zero. Set up by the UK government in 2018 and funded by the Department for Energy Security and Net Zero (DESNZ), there are five Local Net Zero Hubs across England. All Hubs work together to help the UK reach Net Zero. To date, the Net Zero Hubs have supported 200+ major net zero projects valued at over £4Bn including large-scale solar, Heat Networks, Smart Grids, domestic retrofit, hydrogen development, public estate-wide energy opportunity assessments, fleet and depot decarbonisation, network constraint, building decarbonisation & research & development. The opportunity GSENZH is assembling a team to launch and manage a net-zero pilot programme across Manchester, West Midlands & York & North East Yorkshire Combined Authorities. They are seeking a Delivery Manager - Net-Zero, to be the day-to-day Manager for the Local Net Zero Accelerator (LNZA) pilot programme. The role will have line management duties, oversight of the Green Finance Service contract, and will report into the Local Net-Zero Accelerator (LNZA) Programme Lead, as well as progress report to the Department for Energy Security & Net Zero (DESNZ) Programme Board. Duties will include:Team and project management, ensuring alignment across the 3 Combined Authorities.Oversight and quality assurance of reports to governance boards.Contract management of Green Finance Service procured by the GSENZH.Stakeholder engagement with combined authorities, government departments and delivery partners.Using knowledge of Net-Zero policy and relevant national, regional and local strategies/ plans, in support of delivering Net-Zero at a local levelEnsure learning and best practices are adopted and shared with the wider Net-Zero hub network and DESNZ.Ensure key performance metrics are achieved against agreed objectives and action plans, providing regular reporting inputs as required.Review and analyse intelligence gathering from project managers, providing high-quality insight reports to senior stakeholders (including Deputy Directors within central government).Ideal Skills & ExperienceEducated to degree level (or equivalent experience) in a related discipline.Experience in line management and building high-performing teams.Strong relationship management skills, and ability to work with stakeholders at all levels, communicating complex issues clearly to a range of stakeholders.Knowledge of the Net-Zero and energy policy landscape, energy technologies and their applications, including in-depth knowledge of at least one of the following areas: local renewable energy generation, storage, heat decarbonisation, housing retrofit, mobility (EV)Strong programme and project management skills, and knowledge of governance frameworks and decision-making processesExperience of recording, evidence keeping and managing submission of grant claims and financial information to meet monitoring and performance requirements.Experience of contract procurement, negotiation and management, including developing tender specifications and business casesAbility to administer grant programmes, effectively monitor project delivery and produce reports for the SMT, Hub Board & DESNZKnowledge of HM Treasury 5 case business model (green book) processProject Management qualification e.g. Prince 2, APM PMQAbout Us Climate17 is a purpose-led, international Renewable Energy & Sustainability recruitment firm. We provide specialist talent acquisition services to organisations seeking to reduce their environmental footprint, as well as those working towards the decarbonisation of the energy sector. Inclusive Application Process Climate17 is committed to creating a diverse, inclusive and equitable workplace. We believe there is no solution to climate change without people. We aim to increase diversity across all areas and as such, we are committed to partnering with clients and candidates to create an inclusive and sustainable regenerative world. We welcome applications from all qualified candidates, regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, or whether or not they have a disability. If you require additional support, equipment or resources in order to participate in the job application or interview process, please let us know.....Read more...
This is a fantastic opportunity for a Commercial Litigation Solicitor to join a growing team in central Leeds. The firm is a major international commercial player and has all of the infrastructure and impressive client roster associated with that profile, however the team locally is in its early growth stages under the leadership of recently recruited Partners who are taking it from strength to strength. You will have the benefit of working closely with and learning from these experts.
If you are looking to be exposed to a broad portfolio of clients, then this commercial litigation opportunity with this award-winning firm should stand out. This role is a result of expansion and is the next step in our client’s ambition to grow and develop the commercial litigation department in Leeds.
The Role
- In this role you will work on a wide variety of commercial litigation matters (including procurement related disputes) and will be exposed to both national and international clients as well as some regional matters.
- You will be exposed to a full mix of matters and the team is currently working on heavyweight disputes within the High Court, arbitration, complex contractual disputes, shareholder claims, fraud, and asset recovery to name just a few.
- You will run your own caseload of complex and high value disputes. In addition, you will also support the team with their high-profile, heavyweight matters mentioned above.
The Person
- Our client is seeking applications from Commercial Litigation Solicitors with 1+ years post qualification experience (given as a guide) to handle a wide range of general commercial litigation and procurement disputes (an interesting and niche area to work in as part of a wider caseload, which will see you working with some major public sector bodies such as the NHS).
- Our client works closely not just as a team within the Leeds office but also with colleagues in Newcastle and other offices throughout the country. You must be confident working with colleagues remotely and have a real team ethos and mentality.
If you would like to apply for this Commercial Litigation Solicitor role or would like to hear more about it, please contact Sophie Linley at Sacco Mann or ask to speak to another member of the Private Practice team. Alternatively, if you know of anyone who would be suitable for this role then please let them or us know as we offer a reward for successful referrals. For full terms please see our website.....Read more...
Role: ARCHITECTURAL TECHNOLOGIST / PROJECT MANAGER
Location: DUBLIN
Salary: Negotiable DOE
Our are currently seeking an Architectural Technologist with strong Project Management skills for their Dublin office to work on a range of Food and Pharma projects in Ireland. This is an ideal role for a high calibre person with strong experience in the delivery of projects and with the ambition and potential to develop into a member of the senior management team, contributing to the effective management of the Company including participation in the planning and execution of its strategy. The role will involve client relationship management with the retention of existing business and the generation of new business as high priorities.
Key responsibilities will include the following:
General
Implement Company
Plan and manage project
Undertake career planning and arrange for effective mentoring and training of employees under your direction.
Oversee compliance with Company’s Quality Management
Oversee compliance with Health and Safety practices by those under your
Technical
Lead and promote design excellence within the
Delivery of sustainable engineering solutions to our public and private sector
Confidently run multiple projects at various stages from concept through design, procurement, construction contract administration and handover with limited Director
Adopt appropriate design philosophy and develop concept
Prepare and review designs and design
Key Qualifications & Skills
Candidate must:
Have a Level 8 / 9 Degree in Architectural or Construction management or Engineering
Ideally be
10 years’ postgraduate experience, preferably in consulting role(s).
Have a track record in the planning and delivery of roads and services infrastructure
Be proficient in presentation
Possess good technical, communication and management
Possess commercial astuteness, in terms of understanding and managing project
Have the ability to prepare high-quality project
Be committed to CPD.
Benefits
Remuneration package (salary and pension contribution) commensurate with experience and reflective of the position.
Professional Body membership fees.
Continuous professional development and mentoring.
Group Health Insurance Scheme.
Flexible working hours.
Shorter working Friday.
Free off-street parking.
Stocked canteen.
Our client is an equal opportunities employer.
Our clients company culture promotes diversity and inclusion.
Due to the urgency of this vacancy, it is not possible for our client at this time to consider anyone without the appropriate work permits, visas or sponsorship's already in place. Therefore, we are unable to consider candidates who do not have full authorisation to work in Ireland. Applications submitted without the necessary visa in place will not be considered.
MC
....Read more...
Climate17 is delighted to be partnering with The Greater South East Net Zero Hub (GSENZH); a high-profile and high-impact government-backed initiative, designed to develop and support the delivery of projects to accelerate the UK’s transition to Net Zero. Set up by the UK government in 2018 and funded by the Department for Energy Security and Net Zero (DESNZ), there are five Local Net Zero Hubs across England. All Hubs work together to help the UK reach Net Zero. To date, the Net Zero Hubs have supported 200+ major net zero projects valued at over £4Bn including large-scale solar, Heat Networks, Smart Grids, domestic retrofit, hydrogen development, public estate-wide energy opportunity assessments, fleet and depot decarbonisation, network constraint, building decarbonisation & research & development. The opportunity GSENZH is assembling a team to launch and manage the net-zero pilot programme across Manchester, West Midlands & York & North East Yorkshire Combined Authorities As Support Coordinator - Net Zero, you will report to the Local Net-Zero Accelerator (LNZA) Programme Lead and provide senior administrative support to the DESNZ Programme Board, DESNZ Green Finance Project Board, LNZA Programme Lead and the GSENZH Delivery Team. You will support the smooth and integrated running of the LNZA programme by coordinating diaries and activities that are shared across the team and acting as secretariat for internal/ external meetings. Providing support services to the LNZA Programme Lead, including diary management and key stakeholder liaison. Providing secretarial and administrative support for the respective Programme and Project Boards and any other groups set up, maintaining effective governance through coordinating governance and progress reporting activities across the team. Duties will include: Provide support to the LNZA Programme Lead with the coordination of Governance and reporting activities as well as liaising with support functions such as Procurement, HR, Finance and Legal.Support the diary management of the LNZA team and act as direct support to the LNZA Programme Lead.Support the LNZA team in the organisation and administration of stakeholder engagement activities to maximum effect.Provide capacity to the team, as required, on project delivery and contract management process.Ensure all minutes and actions of meetings are captured effectively and that a record of agreed actions and supporting documents are maintained and correctly filed.Be responsible for the administration of the DESNZ Programme Board and Green Finance Project Board, ensuring that the agendas follow the annual plan and are set in good time, ensuring that all papers are prepared, formatted, and distributed promptly.Provide secretariat support for the DESNZ programme board meetings which will be held quarterly no earlier than 10 days after the cycle of project boards to allow relevant reports to be written and circulated by projects to programme board members ahead of meetings.Provide comprehensive minutes of all DESNZ Programme Board and Green Finance Project Board meetings, capturing challenges, ideas and actions which arise from all meetings (with separate confidential minutes as required).Ensure that all decisions taken are communicated to the relevant parties and that actions are taken forward and implemented.Support the reporting of key performance indicators. Ideal Skills & Experience Strong organisational ability, capable of completing tasks and actions efficiently and effectively.Excellent verbal and written communication skills.Excellent interpersonal skills – confident in answering telephone calls, liaising with a variety of stakeholders, taking messages where necessary and disseminating to the appropriate team member accordingly.Minimum of 2 years of experience gained in an administrative role or similar.Experience working as part of a high-performing team.Experience working in fast-paced environments with senior stakeholders.Previous experience of minute-taking.Proven and working knowledge of IT systems, including Microsoft Office applications.Knowledge of governance process.Genuine interest in energy and/or sustainability. LeadershipThe post-holder is expected to always maintain the highest level of confidentiality and discretion during their work.Take pride in delivering high-quality output within ambitious timeframes.Understand the importance and value of teamwork whilst being comfortable working autonomously.Self-motivated with a willingness to succeed.Have excellent attention to detail including proofreading skills. About Us Climate17 is a purpose-led, international Renewable Energy & Sustainability recruitment firm. We provide specialist talent acquisition services to organisations seeking to reduce their environmental footprint, as well as those working towards the decarbonisation of the energy sector. Inclusive Application Process Climate17 is committed to creating a diverse, inclusive and equitable workplace. We believe there is no solution to climate change without people. We aim to increase diversity across all areas and as such, we are committed to partnering with clients and candidates to create an inclusive and sustainable regenerative world. We welcome applications from all qualified candidates, regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, or whether or not they have a disability. If you require additional support, equipment or resources in order to participate in the job application or interview process, please let us know.....Read more...
This great company is a tech innovator, delivering quality SaaS products to address the fundamental business needs of clients in the marketing and communications industries. They combine AI technologies with human expertise to analyse data and create insights to understand what has impact on an organisation and their key audiences – from customers to stakeholders, politicians to influencers and the media. Their evolving portfolio includes a market-leading media monitoring, intelligence and insights solution provider and the most advanced audience intelligence and social listening platform, which provides monitoring, insight, engagement and evaluation tools for politics, editorial and social media in one place. They are an AIM-listed SaaS provider with over 1,000 employees across 10 countries. Our technology is used by 6,000 organisations every day, from global blue-chip enterprises and communications agencies to public sector organisations and not-for-profits. Overview of the role The role of an Account Executive is vital to maximising and developing our client portfolio. This role allows the post holder to develop their skills in account management and account development, in line with the company’s expectations. Account Executives/Managers in the SMB team work with low to mid value accounts with a range of product specifications, however, most of your portfolio will be Journalist Enquiry Service subscribers. The primary goal for the account executive is customer satisfaction leading to renewal of their services and identifying opportunities to grow the client’s subscription with the other products in the our offering. You will understand each of your client’s strategic and operational goals and objectives. You will advise clients on why they should be expanding their relationship and how further integration across our range of products can help them achieve their strategic communications objectives. Your understanding of the mechanics of each organisation will require you to engage and inspire internal stakeholders at all levels and you will be creative in driving people to action; this will be vital to successfully closing deals to meet revenue targets. The role carries a pure retention target and an upsell target. Key Responsibilities Responsible for renewing existing client subscriptions.Onboarding new Journalist Enquiry Service only clients. This involves building rapport, understanding the clients’ needs and objectives for the system, initial training on how the client can meet those objectives and making sure that the client knows all the relevant touchpoints for the duration of their contract.Dealing with day-to-day queries relating to product, contract and usability questions. If appropriate passing onto support/training/finance to get the issue resolved.Take control and ownership of your territory to strategically map and target these organisations (e.g. using client case studies, renewal data, Salesforce info, industry news/current affairs, targeted marketing campaigns etc).Rigorously record account and opportunity data in Salesforce for successful opportunity mapping to ensure consistency across the business and transparency in measuring KPIs and targets.Build relationships at all levels and be focused on delivering value throughout the life cycle of the customer journey.Effectively manage each client’s usage of their current system, ensure they derive maximum value from their subscription and use your product knowledge to determine the most natural upsell opportunities based on their usage.Use market knowledge to strategically position against competitors to become the only viable option.Analyse opportunities to understand threats or barriers with the ability to accurately forecast sales pipeline (RAG) to consistently perform in line with monthly, quarterly and annual targets.Ideal candidate for the opportunityA self-starter; who is motivated and driven to succeed. Assertive with the natural confidence and tenacity to find and create needs for our services.Extremely organised and efficient, able to manage a range of responsibilities, tasks and projects simultaneously whilst ensuring that work is prioritised accordingly; with a primary focus on retention and associated revenue generation.Possesses a thirst for knowledge – takes ownership of understanding all aspects of our product and our competitors.Ability to use product and industry knowledge to question a prospect’s ‘status-quo’; confidently advise on communications strategy to sell more complex solutions, additional services and longer-term deals.Negotiating skills – demonstrable ability to understand an organisation’s decision-making unit and procurement processes to successfully drive next steps and influence the close date of opportunities.Diversity We know that innovation thrives in teams where diverse points of view come together to solve hard problems. As such, we are explicitly seeking individuals who will bring diverse life experience, diverse educational background, diverse culture, and diverse work experience. Please be prepared to share with us how your perspective will bring something unique and valuable to our team. Salary & Benefits Salary: £25,000 - £27,000 base DOE. Benefits: • Competitive holiday allowance • Life Assurance • Access to Dental Insurance (self-paid) • Perkbox Rewards Scheme • Company Pension Scheme • Opt-in Private Healthcare (after successful completion of probation) • Access to an in-house Wellness Manager for support with fitness, injury management, nutrition and meditation and, in the office, an in-house gym in which we run a range of wellbeing classes • A friendly team and a range of soft benefits such as fruit and good coffee in the office, Cycle Scheme and company social activities.....Read more...
