Updating and maintaining the company database.
Using suppliers’ systems to update customer information.
Managing and running remote servicing software of customers alarm systems and mailing out customer reports.
Handling Correspondence via post and e-mail.
Interacting with customers and employees, answering phones, directing calls, and managing communication between different departments and management levels.
Assisting with project planning, organisation, and execution.
Building and maintaining positive relationships with customers and colleagues.
Identifying and addressing issues related to office operations, communication, or other administrative tasks.
Suggesting and implementing improvements to office procedures and workflows.
Use of programs such as Word and Excel.
Being flexible and willing to take on a variety of tasks as needed by the business.
Essential Skills
Computer Literacy & Tech Savvy.
Confident use of software such as Microsoft Word and Excel.
Ability to learn and use specialist systems (e.g., supplier platforms, remote alarm servicing software).
Comfortable handling digital databases, spreadsheets, and customer communication tools.
Strong typing, formatting, and data entry accuracy.
Administrative & Organisational Skills.
Excellent attention to detail when updating databases or preparing reports.
Ability to handle correspondence (email/post) professionallyStrong time management to juggle tasks, deadlines, and ad hoc responsibilities.
Capable of supporting project planning and execution.
Communication & Interpersonal Skills.
Clear, polite, and professional phone manner.
Skilled at writing professional emails and letters.
Confident when liaising with internal teams and external customers.
Able to relay messages and coordinate across departments effectively.
Customer Service Orientation.
Friendly, patient, and helpful personality when interacting with customers.
Proactive in resolving queries or escalating issues appropriately.
Able to build and maintain rapport with both customers and colleagues.
Problem-Solving & Initiative.
Keen attention to spotting process inefficiencies and suggesting improvements.
Ability to resolve common office and communication issues independently.
Willing to take initiative and contribute to better workflows.
Flexibility & Adaptability.
Willing to handle a mix of routine and varied tasks,
Comfortable working in a dynamic environment where priorities may shift.
Ideal personal Qualities
Friendly and approachable – someone who customers and colleagues feel comfortable speaking to.
Tech-comfortable – not just "can use a computer" but actively enjoys digital tools.
Reliable and trustworthy – respects confidentiality and follows through on tasks.
Proactive – spots what needs doing and takes action without being told.
Detail-oriented – notices errors, double-checks information, and keeps records accurate.
Team player – happy to pitch in wherever needed and collaborate smoothly.
Positive attitude – remains upbeat and solution-focused, even when things get busy.
Training:Level 3 Business Administrator apprenticeship standard, including Functional Skills if required.
There will be just one day college attendance required for an Induction/Initial Assessment Day. The course will then be delivered in the workplace only.
Comprehensive training will be provided to ensure the apprentice is fully equipped to carry out all duties effectively.
You don’t need much prior experience — just a great attitude and willingness to learn. We’ll provide all the training you need.Training Outcome:This apprenticeship is designed to be the first step into a long-term career in administration and business support. Once completed, there may be opportunities to move into a permanent Administrative Assistant position within the company, or to take on more responsibility in areas like customer service, office coordination, or operations support.Employer Description:On Call Group is a dynamic, people-focused security company based in Wolverhampton. We provide installation, monitoring, and maintenance of alarms, CCTV, and medical-alert services to more than 20,000 residential and business customers across the UK. Under the leadership of Michael Vry, Lee Hosking, and Mark Bennett, we’ve grown through 15 acquisitions while maintaining a strong culture of customer care and employee development. Our forward-looking ambition includes expanding regionally through further acquisitions, investing in staff training—including technical and customer service—and enhancing our services through modern technology integrations. It’s a great place to work because we genuinely invest in our people, celebrate real-life impact stories (like helping someone in a medical emergency within minutes), and maintain an open, supportive atmosphere.Working Hours :Monday to Friday 9:00am to 5:00pm, 30 minutes lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Computer Literate,Flexibility,Adaptability,Friendly,Approachable,Reliable,Trustworthy....Read more...
The post requires a competent Receptionist/Administration Officer to assist the Management Team in the smooth running of the charity. The successful applicant will be a key player in the core staff team from its location in Chester City Centre.
The post holder will require excellent IT management skills, a demonstrable ability to work under pressure and excellent interpersonal skills to deal with a range of internal and external stakeholders. The ideal candidate will hold excellent computer skills and have experience in the usage of Excel and Databases. Additionally, the candidate will be able to work independently using initiative and have an ability to juggle tasks when receptionist responsibilities are called upon.
The apprentice will be involved in the following tasks:
Accurately enter completed referral forms onto the database
Sign women into the centre and update records on the database
Book women onto courses and track attendance
Liaise with counsellors to assign women and monitor hours for payment report
Keep waiting lists and booking records up to date
Conduct ring-arounds to confirm attendance for the next day
Ensure evaluation forms are completed at the end of courses
Monitor course numbers and liaise with the Chester team as needed
Respond to admin enquiries and manage room bookings
Ensure all essential forms (referrals, safety plans, counselling slips, registers, etc.) are stocked
Cover reception desk as required
Support with keeping reception, centre rooms, pantry, and stationery cupboard tidy and well-stocked
Manage equipment sign-in/out
Conduct weekly fire alarm tests
Support with internal events and attend external events in Chester
Take photos (with consent) and assist with creating local social media content in collaboration with the comms lead
Candidates must have a strong commitment to aim of the project and become familiar with the recommendations of the Corston Report. Training:The candidate will follow a Level 3 Apprenticeship programme and study towards a full Standard as a Business Administrator. This training will be structured and delivered by Cheshire College - South & West. If the candidate does not hold GCSE grades A*-C (9-4) or equivalent, they will be required to complete a Level 2 Functional Skill in the relevant subject. The candidate will also receive job specific training from Tomorrow’s Women.Training Outcome:As the charity continues to grow, there may be the opportunity for a full-time permanent role upon successful completion of the apprenticeship, although this cannot be guaranteed. Employer Description:Tomorrow’s Women is a charity for all adult women, some of whom are female offenders and those at risk of offending. Tomorrow’s Women offers a safe, space for partner agencies to provide a series of targeted interventions which are tailored to the individual female needs, often through a multi-agency and problem-solving approach. Its mission is to support and empower women from all backgrounds, facing any personal issues, to live equal and fulfilled lives.Working Hours :Monday to Friday 10am - 4pmSkills: IT skills,Team working,Non judgemental,Time management,Approachable....Read more...
As an Office Support and Administration Apprentice, you'll be responsible for (but not limited to) the following:
· Preparing letters and documentation in line with business requirements and specifications;
· Recording data and creating reporting documents using relevant systems;
· Communication management across all departments/levels via emails, phone calls, teams, face to face meetings;
· Ensuring GDPR is always adhered to and handles confidential information in line with the organisations policies and procedures;
· Provide administrative support to all departments;
· Adopting a friendly, professional and customer focused service to all stakeholders;
· Ensuring all general enquiries are responded to in a sensitive and timely manner, in accordance with procedures and directing complex enquiries to the appropriate staff;
· Potential project management with opportunities to potentially lead the projects.
You’ll develop your skills under the guidance of the whole team, learning a variety of duties and supporting the business to continued growth. You’ll be taught and mentored by colleagues who have a great understanding of the job role; to achieve your full potential and share in the company’s success.
If you are committed and ready to take your first step into a real career with a fantastic close-knit team, then please apply now! This apprenticeship and opportunity with BSA will be highly competitive, so do not miss your chance!Training:The successful candidate will continue their studies with apprenticeship specialists, RNN Group both remotely and from one of their campuses, giving you the training and support you need to become a fully competent and successful administrator.
The Apprentice Standard you will be studying is Business Administration – Level 3Training Outcome:Further and higher skill development within the business. A lifelong career with Buxton Special Alloys Ltd.Employer Description:Buxton Special Alloys is a UK Stockholder and Machinist of Stainless Steel, Duplex, Super Duplex and Nickel Alloys. They have more than 25 years of experience across numerous market sectors including oil and gas, marine, aerospace, petrochemical and many more.
Their extensive knowledge of the market supported by strong partnerships with steel mills enables BSA to provide products that may not be readily available from stock at competitive prices.
BSA are committed to supporting young people into their business and would like to utilise the apprenticeship programme to achieve this.Working Hours :9am-5pm Mon to Thurs, 8am-4pm on FridaySkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Creative,Knowledge of Data Protection,Eager to assist,Ability to prioritise workload,Knowledge of Microsoft,Knowledge of CRM systems,Friendly & approachable,Time management,Able to work under pressure....Read more...
Responsible Business (RB)
Practical administrative and planning support for meetings, webinars, volunteering days and other initiatives. This could include sending a diary invite, booking rooms, coordinating sign-ups, and sharing information with attendees and participants, communicating with external organisations to make arrangements, and taking notes at meetings.
Support their D&I Support Networks (which cover Faith, Gender Equality, Pride, Race, Social Mobility, Working Parents and Carers, including meetings, initiatives and events.Supporting data collection and data management (e.g. data about engagement in our programmes).
Collating budget and expenditure information and processing invoices for payment.
Supporting project work, where we are launching new initiatives. This could include doing research, contacting external organisations, writing up information and proposals and setting up the practicalities for new projects.
Drafting internal and external RB communications, which could include: awareness raising and event-related information about their RB areas; social media posts and articles; intranet and website content; or RB newsletters and reports.
Take a lead on the delivery of some joint RB and L&D initiatives (e.g. a community initiative or activity marking a D&I Support Network notable date, like Black History Month).Supporting ad hoc requests and acting as the first point of contact for enquiries.
Learning and Development (L&D)
Administrative and planning support for meetings, courses and events. This includes sending diary invites, booking rooms, creating name badges and communicating with Reception, Hospitality and Maintenance.
Supporting early careers events such as open days, online sessions, assessment days, vacation schemes and keep in touch events.
Tracking course registrations, including signups, cancellations and interest.
Monitoring course attendance.
Issuing follow-up documents such as circulating slides, supporting materials and feedback forms.
Collating feedback and chasing for responses.
Tracking trainee review dates and forms and chasing supervisors when needed.
Collating and tracking invoices, seeking relevant approval and finalising with Finance.
Tracking trainee and solicitor apprentice buddy, mentor and supervisor expenses.
Monitoring and updating the Intranet pages and early careers website pages. This includes updating documents, updating trainee and apprentice information (seats, supervisors, etc) and key dates and deadlines.
Supporting ad hoc requests and acting as the first point of contact for enquiries.
Training:To meet the requirements of the Level 3 Business Administrator Apprenticeship programme, you will need to spend 6 hours a week of your time undertaking off-the-job learning, which will include:
Formal training, including online learning and internal learning events
1-2-1s with your coach and line manager
Observing and shadowing colleagues
Writing up learning reflections for your portfolio
Training Outcome:Full-time employment could be offered to the right candidateEmployer Description:Forsters is a Mayfair-based law firm which delivers exceptional legal results to its clients who are principally from the real estate and private wealth sectors. They believe their engaged and friendly manner, combined with the delivery of concise, clear and commercially led advice helps to build long lasting relationships with their clients.
Forsters, located in one of the most beautiful and thriving parts of London, was founded as a genuine alternative to the City practices that dominate the legal profession. They are proud of their distinctive culture and strong values with a long history of undertaking CSR work and continue to expand their commitments in all CSR areas.Working Hours :Monday to Friday 9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Creative....Read more...
Operations
Manage monthly contracts of business services – e.g. pest control, sanitary bins, secure document disposal, cleaners and utilities
Ensure all building insurance, safety and maintenance documentation is up to date, is correctly stored & archived
Maintain register of all subscriptions & contracts held
Review and order consumables (coffee, milk, drinks, fruit)
Take responsibility for ensuring fruit is distributed throughout the building, taking a pro-active approach to keeping the coffee machine and drinks fridges fully stocked
Review & order various supplies that the business requires
Administrate changes in-line with ISO 27001 requirements put forward by the IT team
Coordinating facilities and maintain company carbon off-setting
Work with the IT and Environmental team to instill a recycling culture.
Maintain and stock the creative cutting room & printing facilities
Assisting the Head of Studio with co-ordinating the relevant people to undertake wider business needs such as planning and organising of builders and maintenance
Health, Safety and Wellbeing
Complete a daily health, safety and well-being walk around of the building checking everything is safe, free from hazards, and in working order; including fire exits, trip hazards, working door handles, hand dryers, light bulbs, coffee machine, etc.
Monitor the cleanliness of the building and kitchen facilities, identifying needs, feeding back any issues to the relevant person including further cleaning opportunities, actively cleaning and tidying when required
Keep all cupboards organised, stocked, tidy and safe
Support relevant people where necessary with updating and enacting policies & procedures for Drummond Central
Monitor adherence to health & safety / COSSH / fire safety
Monitor and maintain internal data bases for accident and incident reporting and safeguarding logs
Book in annual works to be carried out – e.g. PAT testing, air-con servicing, fire alarm servicing, intruder alarm servicing
Adding value to DC, making it a welcoming and supportive place to work
Client Experience
Take ownership for client and visitor experiences, ensuring communal and client areas are tidy, prepared, and fully stocked
Play an active and involved customer services role with clients, including meeting and greeting, and preparing drinks where required
Maintain, tidy, and re-stock meeting rooms, client areas, and all communal areas
On a daily basis, ensure meeting room tech is in place, set up and in working order
Be on hand to help tidy up meeting rooms following client meetings
Maintaining a schedule for parking
Attend agency and industry entertainment events, sometimes outside of core working hours.
Are a positive representative of Drummond Central at all times
General Admin
Book travel and accommodation for various members of the team
Maintain and order office supplies including stationery
Organising food, refreshments, and beverage for meetings when required
Assisting with commercial administration
Review operational and supply chain performance
Assist with employee inductions and onboarding experience
Liaise with each department to understand their weekly, monthly needs and where support can be provided
Maintain records in the company storage facility
Populate employee calendars with key events
Work closely with the Central operations team
Assist with maintenance of external storage unit when required
Manage DC email inbox for queries and applications
Ad hoc tasks as and when required
Training:Training will take place in the workplace, no travelling will be required. Webinars with the apprenticeship training provider will take place every 2 weeks.Training Outcome:Apprenticeships can progress into a Business Administrator role.Employer Description:We are a creative agency, whether developing strategies, building brands, creating big ideas or delivering assets, our multi-talented team tackle every project in the same way — with confidence, enthusiasm, and a fighting spirit.Working Hours :Monday to Friday, 9.00am to 5:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
About the Company
Our client is a well-established and experienced construction subcontractor with over 20 years of delivering quality services across commercial projects throughout the UK. They are a down-to-earth, close-knit team who value trust, professionalism, and a grown-up, supportive work culture.As they expand due to increasing work orders, they are looking to hire a Construction Administrator / Assistant Estimator to support their team and contribute to the next stage of their growth.
Key Responsibilities
Support the Quantity Surveyor and Estimator with daily tasks.
Assist in preparing contracts, bills of quantities, and pricing documents.
Contribute to the preparation and submission of tenders.
Conduct general administrative duties and data entry.
Handle inbound and outbound phone communications with clients.
Help maintain and build strong client relationships.
Requirements
Previous experience in a construction-related role or a genuine interest in construction with a desire to learn and progress.
Strong numerical and literacy skills.
Proficiency in Microsoft Excel, Word, Adobe, and DocuSign.
Excellent written communication, editing, and proofreading skills.
Understanding of the quoting and tendering process within the construction industry.
Confident phone manner with the ability to represent the company professionally.
High attention to detail and accuracy.
Analytical and curious mindset.
What We’re Looking For
A motivated individual who wants to grow in the construction industry.
Someone who thrives in a collaborative and supportive team environment.
Ideal for a candidate with a couple of years’ experience looking to build on their skills in estimating, tendering, and project support.
To Apply: Please submit your CV and a brief cover letter outlining your interest and relevant experience.
Aqumen Business Solutions is acting as an Employment Agency in relation to this vacancy.
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