File management
Reception duties and assisting reception staff
Assisting accounts staff
Liaising with others by telephone
Arranging mail despatch by post, hand, email, fax or Document Exchange
Accurate record keeping
Photocopying, including numbering, colouring, binding of copies as required
Consumables ordering
Daily filing including file opening and closing
Training:Level 3 Business Administrator Apprenticeship Standard, which includes:
Level 2 Functional Skills in maths and English (if required)
End-Point Assessment (EPA)
Via your ITEC tutor and on-the-job training, you'll get the
Opportunity to learn:
IT
Record and document production
Decision making
Interpersonal skills
Communications
Quality
Planning and organisation
Project management
Relevant regulation
Policies
Business fundamentals
Processes
External environment factors
Training Outcome:
An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence
Potential for full time employment on successful completion of the apprenticeship
Transferable skills that are invaluable in the wider world of work
Employer Description:Hewitts has served the local community for more than 60 years. As one of the longest established law firms in the North East, our partners, consultants and associates work together in dedicated legal teams. We have endeavoured to provide as much information as possible on our website about the areas of law we cover.Working Hours :Monday - Friday, 9.00am - 5.00pm, with 1 hour for lunch.Skills: IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working....Read more...
Assist department in answering Solutions telephone calls.
Preparation of engineers/apprentice’s timesheets for payroll department
Compile a Weekly Tracker Report wherein working hours, speeding and personal mileage are monitored and recorded
Create and update workflow
Order resources for example equipment and materials
Act as the point of contact for all participants
Preparing documentation for Director/Manager’s upcoming meetings
Liaise with Engineering supply chain teams to ensure parts are scheduled in line with project plans
Making calls/taking messages for the Solutions Director and Manager
Use tools to monitor hours, plans and expenditure
Raising sales invoices through CLIK system processing and sending to clients via email
Carry out compilation of O&M manuals both electronically and paper
Supporting Solutions Director and Manager in general office duties
Training:Level 3 Business Administrator apprenticeship standard, including:
Knowledge, Skills & Behaviours
Level 2 Functional Skills maths (if required)
Level 2 Functional Skills English (if required)
End-Point Assessment
Training Outcome:Possibility of a full-time position upon successful completion of the apprenticeship.Employer Description:Established in 2000, Brooktherm Refrigeration Ltd is a leading provider of industrial refrigeration and air conditioning services providing a full scope of services from design, supply and installation to bespoke maintenance, service and supply of spares.
We are an independently family-run company with a strong history and continuous growth whilst balancing tradition and innovation.Working Hours :Monday to Thursday 08:00am - 5:00pm, Friday - 08:00am - 4:00pmSkills: Communication skills,Attention to detail,Organisation skills,Administrative skills,Team working....Read more...
Throughout the following tasks accuracy, confidentiality and a professional approach are essential:
Work closely with the Practice Manager to provide general administrative support as required
Provide cover to our reception area as needed including but not limited to greeting clients and visitors in a professional manner, using appropriate greeting, respond to and process telephone calls, receive, record and relay telephone messages accurately and in a timely manner as required. Respond to client’s specific requests for information on services in a positive and professional manner by transferring the client to the appropriate Administrator
Process all deliveries and collections including but not restricted to Royal Mail, DX and local post on a daily basis
Support the property department with scanning, opening files and any other duties as required
Banking of cheques and cash as required
Copy and audio typing as required
Always remain professional
Adhere to all appropriate office administration procedures as detailed within the Office Operations Manual
Ensure confidentiality and security of all practice and client data - ensure GDPR requirements are always upheld
Support document retrieval as required
Provide break cover to the Receptionist each day
Undertake any relevant and specific training as required in support of the achievement of role and wider office objectives including completion of the L3Business Administration Apprenticeship
Use appropriate IT packages to achieve the above
Complete any other reasonable task, project or action as required in support of the overall aims and objectives of the department and wider organisation
Training:Business Administrator Level 3 Apprenticeship Standard:
This apprenticeship will be delivered over 18-months, resulting in:
Level 3 Diploma in Business Administration
Employee Rights and Responsibilities (ERR)
Personal Learning and Thinking Skills (PLTS)
Training Outcome:
Upon successful completion of the apprenticeship, there will be a full-time position available
Beyond that, progression is dependent upon business need, performance and suitability of the apprentice and interest in an ongoing career within the firm
Employer Description:We are a professional, but friendly, customer focused law firm based in Lich Gates, in the heart of Wolverhampton City Centre. We provide specialist legal help and support on divorce and family matters, residential conveyancing and wills and probate.
We take our responsibilities as a local employer very seriously and appreciate the importance of a fair and supportive work environment whilst enabling our team to have fun at work. In return we seek to recruit and retain individuals with a passion for exceptional client services with everyone playing their part in ensuring our client’s needs are met with professionalism, integrity and sensitivity.
Our local community is also very important to us and we enthusiastically support business development initiatives, local charities and organisations and are actively involved in the Law SocietyWorking Hours :Monday - Friday, 8.45am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Non judgemental,Patience,Positive attitude,Willingness to learn....Read more...
You'll be responsible for supporting and engaging with different parts of our organisation, contributing to efficiency and effectiveness through your administrative skills and proactive approach. Key responsibilities may include:
Skilled use of multiple IT packages and systems to perform tasks such as writing letters, creating proposals, handling financial processes, and analysing data
Producing accurate records and documents, including emails, reports, and proposals, and making recommendations for improvements
Exercising sound judgment and decision-making to identify solutions and contribute to the organisation's objectives
Building and maintaining positive relationships with internal and external stakeholders, demonstrating strong communication skills
Completing tasks to a high standard, applying problem-solving skills to resolve complex issues, and sharing best practices with the team
Taking responsibility for initiating and completing tasks, managing priorities and time to meet deadlines
Utilising relevant project management principles and tools to plan, monitor, and report on projects as required
Developing an in-depth understanding of the organisation's purpose, activities, policies, and the wider business environment.
As a Business Administrator Apprentice, you'll have the opportunity to gain valuable experience in a diverse range of administrative duties, from managing stakeholder relationships to optimising business processes. You'll also have the chance to explore the applicability of business principles such as managing change, business finances, and project management.
We welcome individuals from all backgrounds who possess strong organisational skills, attention to detail, and a proactive mindset. Excellent communication skills, both written and verbal, the ability to work independently and as part of a team, and a willingness to continuously learn and adapt are essential.
Here at Amazon, it's in our nature to learn and be curious. Within this apprenticeship you’ll have the opportunity to learn by doing, putting newfound knowledge into practice every day. Our first-class coaching, tailored development opportunities, and challenging, rewarding work will empower you to reach new heights. If you’re a curious learner eager to grow, this is your chance to unlock your full potential and build the future you envision.
You will gain a vast range of useful experiences and skills whilst working towards the Level 3 apprenticeship standard, Business Administrator. As a working student your focus is to complete your studies in your 20% off the job time by learning and developing your skills, knowledge and behaviours to work towards successful graduation. You will be set objectives and goals by your training provider and manager to support your studies.
You will build your skills over a 18-month period, starting in July. These skills will help you develop personally and professionally. Your apprenticeship will be made up of classroom/virtual based training to cover knowledge, on-the-job training at your Amazon base location, online learning as well as mentoring from our experienced team members.
We value different perspectives and experiences, and we're dedicated to creating an inclusive environment where everyone can thrive. Our employee-led affinity groups including communities for women in tech, LGBTQ+ employees, and underrepresented minorities, foster a culture on inclusion that empowers us to be proud of our differences. These groups provide community, mentorship, and a platform for your voice to be heard. We’re committed to building a workforce that reflects the customers and communities we serve.Training:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:
Throughout the apprenticeship, you will work alongside the team, supporting with day-to-day tasks learning how Amazon works and delivers for its customers
As your knowledge and skills increase over the duration of the scheme you will have opportunities to be part of and lead projects, making a difference for customers
The on the job experience will help you build a portfolio of evidence towards your apprenticeship
You will be given dedicated time to focus on your studies to help you stay on track and work towards successfully completing your qualification(s)
Once you have successfully completed your Level 3 Business Administration Apprenticeship you will be able to apply for relevant roles across the business
Employer Description:Amazon offers a range of opportunities to suit candidates with different backgrounds, qualifications and career aspirations. That is why we believe it is the perfect place to learn new skills. We believe that building a culture that is welcoming and inclusive is integral to people doing their best work and is essential to what we can achieve as a company. We take steps to ensure our colleagues have a sense of belonging, value, and opportunity.Working Hours :Monday- Friday
Hours to be confirmed
40 hours a weekSkills: Communication skills,Attention to detail,Organisation skills,Administrative skills,Team working....Read more...
Office Administration: Assisting in General office administration including managing emails, photocopying, and other administrative duties
Customer service: Assist with customer inquiries via phone calls and emails in a professional manner
Product Organisation: Preparing products for tradeshows, photo shoots and product launches
Mail Management: Efficiently handle incoming and outgoing mail
Project Assistance: Supporting various projects by coordinating tasks and ensuring deadlines are met
Travel Booking: Assist in the planning and booking of business trips
Internal Communication: Managing emails, letters, and other forms of internal communications
Departmental Support: Provide assistance to various departments with their ongoing tasks
Supply Management: Order and maintain janitorial products, office supplies, and consumables
Meeting Coordination: Set up meeting rooms and arrange refreshments as needed
Financial Tasks: Supporting uploads of team credit card expenses
Any other duties as assigned
Training:Business Administrator L3 Standard.
College attendance will be required one day a month.Training Outcome:Subject to a successful apprenticeship you will be employed by the company and considered for a full time role.Employer Description:Following its conception shortly after the Second World War by Herbert Harold Smith, H.H. Smith & Sons Co. Ltd. was incorporated in 1962.
H.H. Smith & Sons Co. Ltd is a construction company which aims to constantly offer a high quality product, within budget, on time in a safe manner. Our proven track record and consideration for the built environment has enabled us to establish long-term working relationships.
We have been providing a high quality and innovative construction service since 1955. The company has steadily grown and successfully developed into a business that now supplies a comprehensive service to a vast range of customers throughout the United Kingdom.Working Hours :Monday to Friday: 8.00am - 4.00pm or 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Work closely with the MIS/Claims Coordinator to support with the administration of monthly funding claims, working to deadlines required by funding agencies
Examination and input of all learner paperwork onto funding and project systems to ensure compliance
Administration of some finance duties including the processing of invoices
Process all purchase and sales invoices onto Sage Accounts software
Sample documentation as part of internal audit processes
Liaise with team members to collate and update learner evidence packs, requesting missing items where appropriate
Provide support to trainers in classrooms setting up and closing down, both in-centre and various locations within the north east region
Provide a high level of customer service for internal and external stakeholders, using a variety of written and verbal communication methods
Support managers with performance reporting and ad-hoc reports when required
Provide hospitality for visitors and learners attending training courses
Work to extremely high levels of confidentiality
Assist other members of staff in maintaining quality systems and procedures
General reception / administration duties
Health and Safety:
Ensure with other staff the health, safety, welfare and discipline of learners, in accordance with current legislation and the Health and Safety Policy of the Company
Equality and Diversity:
To work with others to ensure that learners, staff and other customers are treated with respect and consideration in an environment free from harassment and discrimination
Training:
Business Administrator Level 3 Apprenticeship Standard
The apprentice will attend monthly day release sessions at Access Training
Training Outcome:
Upon successful completion of the BA apprenticeship, there will then be an opportunity to progress to the Level 2 Accounting apprenticeship
Employer Description:The successful applicant will join one of the most well-established training providers in the region. Award winning Access Training Limited have 41 years’ experience of delivering training programmes for local people,Working Hours :Monday - Thursday, 9.00am - 5.00pm and Friday, 9.00am - 4.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Team working,Initiative....Read more...
Duties can include but are not limited to supporting the administration and receptionist teams with patient registration, booking appointments, managing practice email account, chronic condition recalls, processing of information (electronic and hard copy) in a timely manner and in accordance with current policies.
Support staff with the distribution of information, messages and enquiries for the clinical team.
You will also be:
Processing of incoming and outgoing emails for both the Practice email account and personal
Photocopy documentation as required
Booking appointments
Scanning, coding and filing of documents
Managing chronic condition recalls
Queries with regards to patient registration, deduction of record and new patient registration
Input data into the patient’s healthcare records as necessary
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
Supporting all clinical staff with general administrative tasks as requested
Training:
For this Apprenticeship Standard, learners will have the opportunity to give focus on the knowledge, skills and behaviours of the standard that will allow for good business acumen, decision making and the understanding of tools and techniques in relation to time and project management
The completion of this Apprenticeship Standard will require monthly training visits from a qualified IPS Trainer to help support the Apprentice. This will allow them to develop skills and progress the building of the Apprentice portfolio to prepare the learner for End Point Assessment
Delivery is primarily carried out through remote visits, but the trainer will visit the learner’s workplace quarterly and at the start of training to allow for a good working relationship between all parties for smooth delivery of the Standard. Upon successful completion, the learner will achieve the Level 3 Business Administrator Standard
Training Outcome:
Upon successful completion of the apprenticeship, there is the possibility of a permanent role at the practice
Employer Description:The Amherst Medical Practice has 2 branches, one in Sevenoaks and one in Brasted. We are a training practice with 9 Partners, 3 Associate GPs, Clinical Pharmacists and Nurse PractitionersWorking Hours :Monday - Friday, 8.30am - 5.00pm to include 1 hour unpaid lunchSkills: Communication skills,Team working,Proactive,Interpersonal Skills....Read more...
As a Business Administration Apprentice, you will play a key role in supporting our team across various departments, gaining hands-on experience in a broad range of business activities. You’ll work closely with staff and management while developing essential skills that will set you up for a successful career.
Key Responsibilities:
Coach Team Members: Support and mentor staff to improve processes and teamwork
Meeting Organisation & Minutes: Arrange meetings, set agendas, and take accurate minutes
Lead Projects: Take ownership of projects such as process improvements, office setup changes, and more
Use IT Software: Gain proficiency in Microsoft Excel, PowerPoint, and our Management Information Systems (MIS). You will also get exposure to invoicing processes
Written Communication: Draft professional emails, letters, and other forms of business correspondence
Digital Platforms: Assist with managing digital platforms
Proposal Creation: Help prepare business proposals for internal and external stakeholders
Data Recording & Analysis: Keep accurate records and analyse data to inform business decisions
Problem-Solving: Tackle challenging or complex situations, such as handling complaints and resolving issues
Coach & Mentor: Gain experience in coaching and mentoring colleagues to foster continuous development
What You’ll Learn:
Effective time management and organisational skills
Leadership and project management techniques
Advanced IT skills including the use of Excel, PowerPoint, and Sage
Strong communication and problem-solving skills
Ability to handle complex situations and provide customer service solutions
Training within the accounts department
Training:Business Administrator Level 3.Training Outcome:Potential permanent position with the administration team or if there is interest it could lead into the accounts team.Employer Description:Based in Teesside, England Omnia Machinery are global suppliers of heavy plant and construction machinery, we source the best quality used machines from our trusted suppliers. Run by Directors Ashley Vaughan, Sam Brown and Jonathan Rea we aim to provide the highest level of customer service possible. We will help you before, during and after the purchase of your machine enabling you to buy in confidence.Working Hours :Monday - Friday
Monday - Thursday: 07:45 - 16:30
Friday: 07:45 - 13:45Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Logical,Team working....Read more...
The responsibilities of the role are to support and engage with different parts of the organisation and interact with internal or external customers. With a focus on adding value, the role contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues. flexibility and responsiveness is required to develop a wide range of skills.
The apprentice is expected to deliver their responsibilities efficiently and with integrity – showing a positive attitude. The role involves demonstrating strong communication skills and adopting a proactive approach. The apprentice is also expected to show initiative, managing priorities and time, problem-solving, decision-making and the potential for people management responsibilities through mentoring others.
Duties will include:
IT
Using multiple IT packages and systems relevant to the organisation in order to write communications, analyse data and create reports and can choose the most appropriate IT solution to suit the activity
Able to update and review databases, record information, and analyse where required.
Record and document production
Produces accurate documents
Makes recommendations for improvements and creates solutions.
Maintains records and files, handles confidential information in compliance with the organisation's procedures
Coaches others in the processes required to complete these tasks
Decision making
Exercises proactivity and good judgement. Makes effective decisions based on reasoning and is able to deal with challenges. Seeks advice of more experienced team members when appropriate
Interpersonal skills
Builds and maintains positive relationships with the team and within the business. Demonstrates ability to influence and challenge appropriately. Becomes a role model within the team, developing coaching skills
Communications
Demonstrates good communication skills in multiple mediums: including verbal, written or on digital platforms using appropriate channels to communicate effectively
Demonstrates agility and confidence in communicating
Understands and applies social media solutions appropriately
Answers internal and external questions, representing the organisation or department
Quality
Completes tasks to a high standard. Demonstrates the necessary level of expertise to complete tasks and applies themself to continuously improve work. Can review processes autonomously and make suggestions for improvements
Shares administrative best practices across the organisation, coaching others to perform tasks correctly
Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues
Planning and organisation
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines
Positively manages the expectations of colleagues at all levels, setting a positive example for others in the workplace. Suggests for improvements for working practice, showing understanding of the impact and implications beyond the immediate environment
Manages equipment or facilities
Organises meetings and events including organising the travel and accommodation. Takes meeting minutes and creates action logs
Project management
Uses project management principles to scope, plan, monitor and report on projects. Plans any required resources to successfully deliver projects. Undertakes and leads projects as and when required
Training:
Delivery model and duration: Workplace delivery
Duration: 21 months plus 3 months End Point Assessment
Qualification: Business Administrator Standard Level 3
Training Outcome:
Potential position upon completion of the apprenticeship
Employer Description:Manor By The Lake hosts exclusive bespoke wedding celebrations, each one as individual as the couple. They pride themselves as a unique country manor, which will guarantee you a lifetime of happy memories.
Steeped in history, bursting with character and set in spectacular grounds, there’s truly no better place to host your event, whether it is your special day or you’re looking for a party venue in Cheltenham. A very special exclusive use venue with a difference.Working Hours :9am to 5pm.
Days to be confirmed.
Half an hour for lunch.Skills: Communication skills,IT skills,Customer care skills,Number skills,Proficient in Microsoft Office....Read more...
Have exposure to the company social media platforms
Participate in the development our monthly newsletter providing information for Teesside plant
Participate in / lead meetings and events
Ability to participate/lead meetings such as our pre planning meeting, shutdown planning meetings, shutdown update meetings and meetings with contractors to discuss non routine work
Take minutes and other required documentation in meetings
As above:
Take responsibility for logistics i.e., travel/accommodation Liaise with external companys to confirm the logistics of orders/spare parts that are currently off site, obtain expected delivery/lead times sometimes with time constraints/pressures
Lead and manage a significant project in the workplace that results in a change to, or improvement to an area of the business
Take ownership of designing, implementing and commissioning of the logging of all spare part systems on our CMMS
Once the system is populated provide training to relevant members of staff on site
Apply problem solving skills to resolve complaints or challenging situations
Opportunity to problem solve as a team and independently when process issues arise creating additional/unplanned activities for the MTCE team. This often requires external assistance which creates a need for the individual to determine the priorities of the task and the person/company best suited to assisting
Plan resources required to carry out business activities
Update the following weeks plan based on information taken down in the pre planning meeting, updating the calendar/Work orders to accurately portray the planned work, discuss any issues or defects daily with team supervisors to determine if planned work is still viable or defects are higher priority than the planned work and what effect this has on the resources available
Exposure to / involvement in business financial processes i.e., creating invoices, taking payments etc.
Invidivual will have the opportunity to receive invoices from clients/contractors, send them for approval following the companys SOP, Raise Purchase orders for approval and send out approved purchase orders
Training:
Business Administrator Level 3 Apprenticeship Standard
Day release at Middlesbrough College
Training Outcome:
Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available
Employer Description:Greenergy was founded to supply diesel with lower emissions than standard diesel, offering significant air quality benefits. As we have grown, we are more than ever committed to reducing emissions in transport fuels.
As Europe’s largest manufacturer of waste-based biodiesel, renewables are integral to our core strategy. Our global supply chains gives us flexibility to source the lowest-cost feedstocks and products, ensuring reliable supply to our market-leading customers.Working Hours :Monday - Friday, shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Presentation skills,Team working,Patience....Read more...
About the Role:
As an Apprentice Receptionist and Administration Assistant, you will be a key member of the BioEscalator team, managing reception and supporting the team’s administrative functions. You will gain hands-on experience in tasks such as handling enquiries, supporting financial processes and events and assisting with day-to-day operations. We seek motivated individuals with a passion for learning and a commitment to supporting others. Previous experience is not required - just a proactive and can-do attitude and a willingness to learn and take on new challenges.
What You Will Do:
(Full training will be provided as part of the apprenticeship)
Provide a professional welcome to all visitors and manage the day-to-day running of the reception.
Organise room bookings, parking, manage access rights and coordinate diary activities.
Support financial administration, including processing orders and maintaining office supplies.
Assist with event preparation and provide support on the day to ensure smooth delivery.
Help maintain up-to-date databases and general office organisation.
Please note that there is a more detailed Job Description on the University of Oxford jobs and vacancies page - vacancy reference 176480Training:Duration:
15 months practical training period, plus 3 months for End Point Assessment
Delivery model:
Work-based training with your employer
10 days Business Professionals training at college
Approximately 12 on-site assessment visits per year
Level 2 Functional Skills in maths and English (7 days at college for each, if required)
Off the job training will count for at least 6 hours per week of an apprentice’s time at work
Qualifications included:
Level 2 Functional Skills in English and maths (if required)
Level 3 Business Administrator apprenticeship standard
End Point Assessment:
Knowledge test
Portfolio based interview
Project/improvement presentation
Training Outcome:Over 80% of our apprentices continue with us in the role they have been trained for after their apprenticeship and that is just the start of their career.Employer Description:We are the largest employer in Oxfordshire with around 16,000 staff working in and around Oxford in a huge range of roles.
Our apprentices are never on their own and will benefit from a supportive environment working in collaboration with the rest of our committed team. You will also be supported by the central apprenticeship team and you will join our growing network of apprentices within the university. You will have the opportunity to become an apprenticeship ambassador for the University and region.
We will provide you with a welcoming and inclusive workplace, offering support and development opportunities that will enable you to progress and do your best work. We recognise diversity as our strength, vital for innovation and creativity, and we aspire to build a truly diverse community, which values and respects every individual’s unique contribution.Working Hours :Monday - Friday
The core hours are 8.45am – 4.00pm with some flexibility with start and finish times.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,MS Excel, Outlook and Word,Proactive 'can-do' approach,Willing to learn new skills....Read more...
Founded in 1998, Armorduct Systems are celebrating 25 years as a high-volume UK manufacturer of cable management components and systems.
Combining our extensive portfolio of standard products with our in-house design capability enables us to provide the right product and the right solution every time.
Based in the Midlands, we supply cable trunking, cable tray and cable basket, plus lighting, flooring and perimeter cable containment solutions for UK and European projects.
Working closely with our customers is the best way to ensure the most successful outcomes, all supported through our partner network of electrical distributors.
Business Administrator - Apprentice Job Description:
We are seeking a motivated and enthusiastic Business Administration Apprentice to join our team. In this role, you will gain hands-on experience and develop a range of skills related to office administration, business processes, and communication from all departments within the business. This apprenticeship offers the opportunity to learn and grow within a dynamic and supportive environment while working toward a nationally recognised qualification in Business Administration.
Key Responsibilities:
General Administrative Support:
Undertaking everyday office tasks such as filing, document management, data entry
Managing incoming and outgoing mail, emails and phone calls
Maintaining office supplies and equipment
Keeping databases and systems updated with accurate information
Document preparation
Preparing documents, reports, presentations, and spreadsheets as required
Assisting with the creation of proposals and meeting minutes
Customer Service:
Liaising with clients, suppliers, and stakeholders via email, phone, or in person
Assisting with resolving customer inquiries and ensuring a high level of service
Business Process Support:
Supporting the team with project management tasks, including documentation, tracking, and reporting
Participating in business meetings and taking notes
Learning and Development:
Attending training sessions and completing assignments as part of the apprenticeship
Working closely with mentors and experienced team members to learn the fundamentals of business administration
Developing key skills such as problem-solving, time management, and communication
Requirements:
A keen interest in business administration and developing a career in this field
Excellent organisational and time-management skills
Strong communication skills (written and verbal)
Basic proficiency in Microsoft 365 (Word, Excel, PowerPoint, Outlook)
Willingness to learn, take initiative, and work within a team
A professional and positive attitude
Training:Completing a Level 3 Business Administration Apprenticeship Standard, consisting of:
Knowledge and competence qualification in business at Level 3
End-Point Assessment (EPA) - final test and observation
The vocational and academic training aspects are separated and delivered by separate teams. The vocational training and assessment is conducted, more often than not, on site according to the employers wishes.
Notice of dates is agreed well in advance of a site visit. Training and assessment is conducted both on and off the job, according to the needs of the course and the learner. Every effort is made to ensure the best result is achieved by the learner.Training Outcome:Opportunities that could arise after the apprenticeship are:
External Sales
Team Leader
Assistant Manager
Branch Manager
Employer Description:EDA learning and development will employ you on behalf of this employer.
We are a Flexi-Job Apprenticeship Agency who support and guide you whilst you are completing your apprenticeship within the Branch Location.Working Hours :Monday - Friday, 8.00am - 4.00pm (with 1-hour for lunch).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Team working,Initiative,Timekeeping,Enthusiasm,Keen to work and study....Read more...
You will be fully trained to carry out the following main tasks:
Enquiry handling and customer service:
Act as first port of call for all type of enquiries. Respond to emails, phone calls, and other communications following established procedures
Assist in managing course registers for both in-person and online classes and recording attendance
Welcome and assist teachers attending in-person teaching at the Thames Suite. Support teachers delivering online courses
Liaise with Digital Skills teachers and other training providers in the University to arrange courses or talks under the Digital Capabilities programme
Contribute to promoting the Digital Capabilities programme by assisting with newsletters, social media updates, and other communication channels
Monitor user’s additional need requirements and provide support
Financial and administrative:
Help us to ensure that our course and delegate information in our course management system is correct and up to date, in line with our data quality standards
Follow established processes for making administrative arrangements for courses and events (e.g., room booking, signage, catering, travel and accommodation for staff)
Monitor payments, making sure we obtain the information we need on time. Work with the finance team to ensure we receive the money we are expecting
Follow our processes and issue refunds where appropriate
Raise Purchase Orders (e.g., for buying equipment, licences, and training)
Create/update documents that explain how our processes work
Maintain and regularly update mailing lists and expressions of interest
Support for teaching and training services:
Make sure that room, computers, software and equipment comply with our standard checklist and that they are ready when needed (e.g., are the computers and projection screens on? is the right software installed?)
When you identify non-compliant issues take remedial action (e.g., fix the issue directly or contact the technical support team)
Track, audit and keep inventories of licenses and equipment
Learn to install and test basic software, either manually or using systems provided, liaising with internal suppliers for support when required
Learn to provide basic IT and AV support (face-to-face and online). This might be showing people how to use the technology before a session or reacting quickly to live issues
Assist with the maintenance of course materials and resources, including the scheduling, recording and editing of course sessions, ensuring compliance with digital content publishing procedures
Training:Duration:
15 months practical training period, plus 3 months for End Point Assessment
Delivery model:
Work-based training with your employer
10 days Business Professionals training at college
Approximately 12 on-site assessment visits per year
Level 2 Functional Skills in maths and English (7 days at college for each, if required)
Off the job training will count for at least 6 hours per week of an apprentice’s time at work
Qualifications included:
Level 2 Functional Skills in English and maths (if required)
Level 3 Business Administrator apprenticeship standard
End Point Assessment:
Knowledge test
Portfolio based interview
Project/improvement presentation
Training Outcome:Over 80% of our apprentices continue with us in the role they have been trained for after their apprenticeship and that is just the start of their career.Employer Description:We are the largest employer in Oxfordshire with around 16,000 staff working in and around Oxford in a huge range of roles.
Our apprentices are never on their own and will benefit from a supportive environment working in collaboration with the rest of our committed team. You will also be supported by the central apprenticeship team and you will join our growing network of apprentices within the university. You will have the opportunity to become an apprenticeship ambassador for the University and region.
We will provide you with a welcoming and inclusive workplace, offering support and development opportunities that will enable you to progress and do your best work. We recognise diversity as our strength, vital for innovation and creativity, and we aspire to build a truly diverse community, which values and respects every individual’s unique contribution.Working Hours :Monday - Friday 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Team working,Initiative,MS Excel, Outlook and Word,Keen to learn new skills,A technical mindset....Read more...
