Housing Disrepair Solicitor(s) / Fee Earner(s) Manchester or Liverpool
- Full time (with flexible start and finish times), permanent
- £31,000 41,000 + Bonus
- Able to bill work at Grade B or above
My client has been delivering an industry leading service to clients throughout the UK for nearly 40 years. Specialising in housing litigation, fighting for tenants living in sub-standard accommodation to bring landlords to account.
This is a fabulous opportunity to join a respected law firm and be a key player in a well-established and growing team.
The role:
The successful applicant will handle a caseload of pre and post-litigated claims brought primarily under Sections 9a and 11 of the Landlord and Tenant Act 1985. Focusing on all aspects of housing disrepair claims, you will handle cases from inception to conclusion, complying with the Pre Action-Protocol for Housing Conditions.
Key tasks:
- Run a caseload of pre- and post-litigation housing conditions claims on behalf of tenants
- Comply with Pre Action-Protocol for Housing Disrepair Claims
- Knowledge and understanding of relevant legislation, such as the Landlord & Tenant Act
- Draft Letters of Claim
- Collation of special damages
- Review housing records to assess liability
- Review surveyors reports Claimant and Defendant
- Negotiation and settlement
- Mediation
- Liaise with counsel
- Issue Court Proceedings
- Use Proclaim (claims management software) competently and effectively, ensuing that business process and policy is adhered to
- Communicate effectively with clients
- Liaise with and build positive and professional relationships across the business
- Carry out other duties, as and when required, to assist in the smooth running of the business
The successful applicant:
Our team structure means that we can support applicants with varying degrees of prior experience and have successfully supported several staff who have re-trained from fast paced litigation backgrounds such as personal injury.
Successful candidates will be confident communicators with a high level of written and verbal skills and good attention to detail. You must be well organised and able to work in a busy environment with the ability to prioritise tasks and work to tight timescales.
It is preferable that candidates be educated to degree level, and those applying for more senior fee earning roles may possess FILEX, ILEX qualifications or similar experience.
Experience:
- Housing Disrepair experience essential, we would also consider applicants with significant (10 years plus) contentious civil litigation experience
- Able to bill work at Grade B or above
- Case Management System (Proclaim is used) experience is a must to be able to handle volume litigation
- Demonstrable experience of being able to work at pace, with ability to manage competing priorities within own caseload
- Have experience of litigating own matters
- Highly organised and self-motivated.
- IT literate
Benefits
- Salary competitive (Dependant on experience) + Bonus
- Flexible start and finish times
- Annual salary review
- 25 days plus bank holidays
- Day off on your birthday
- Pension scheme with 6% employer contribution
- Hybrid home/office working environment
- Training, development, and support
- Company sick pay
- City Centre location
- Casual dress
- Death in Service Benefit (Salary x 4)
- Access to award winning Employee Assistance Programme
- Subsidised gym membership
If you would like to apply for this amazing role then please send me your updated CV or give me a call on 0161 914 3757 to discuss the opportunity further.
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Join our exciting 3.5-year Higher Level Engineering Apprenticeship programme, where you'll specialise in one of three distinct trades: Mechanical, Electrical, or Naval Architecture.
No matter the trade route you take, you'll be gathering, analysing and interpreting information and data to make impactful decisions and solve real-world problems.
You’ll be responsible for creating or updating technical documentation, reports, or specifications that include information on quality, reliability, production schedules, costing, and more. This could include setting out how a product must be designed, manufactured, tested, modified, maintained, stored, transported, commissioned, or decommissioned.
Along the way, you’ll gain skills that will set you up for the future which may include:
Data analysis and interpretation – Extracting, analysing, and interpreting engineering and manufacturing data to draw accurate conclusions and make informed decisions. Project Management - Utilising project management tools for effective decision-making and risk assessment.Problem-solving - Applying problem-solving techniques such as Root Cause Analysis (RCA) Process Failure Modes Effects Analysis (PFMEA) and more, to identify root causes and enhance quality.Lean tools and techniques - Utilising lean tools and techniques such as Six Sigma and 8 Wastes to drive efficiency and minimise waste.Computer-based software system/packages – Utilising Computer Aided Design (CAD), Data Analytics, and Databases.Documentation control - Ensuring compliance with quality standards through proper documentation and processes. Financial planning – Undertaking financial planning, recording, and review processes and documentation such as departmental budgets, estimating, cost control and cost forecasting. Communication and stakeholder management - Communicating findings through various media, including presentations and reports.
Throughout the apprenticeship, you'll have the chance to work at various locations on our site, gaining valuable insights into all our operations.
It's a dynamic work environment, where every day brings new opportunities. From conducting external supplier inspections to driving efficiencies on our production shop floor, or even overseeing internal and external audits – your day will be filled with meaningful contributions.
Training:In the first year, you'll spend your time at college, followed by one day per week in the second and third years, with the remaining four days onsite. The fourth year will be dedicated to onsite training.
During your apprenticeship, you'll have the opportunity to earn a HNC in Engineering. After successfully completing the apprenticeship End Point Assessment, you'll receive a nationally recognised certificate as a Level 4 Engineering Maintenance Technician.Training Outcome:
It’s hard to beat the variety of fantastic opportunities and business experiences you’ll receive. You can expect real world encounters and exposure to exciting projects that will really help you navigate where you want to take your career.
Plus, when you join us, you’ll be automatically enrolled onto our Apprentice Development Programme. Through a series of digital and face to face sessions, presented by wellbeing and performance experts and our external partners, we will equip you with the knowledge and tools you need to thrive and perform at your very best on your programme and beyond.Employer Description:Babcock is an international defence, aerospace and security company operating in our focus countries of the UK, Australasia, Canada, France and South Africa, with exports to additional markets with potential to become focus countries. We meet our customers’ key requirements of affordability, availability, and capability by delivering engineering, support and critical systems to defence and civil markets.Working Hours :Monday - Friday, shifts to be confirmed.Skills: Attention to detail,Organisation skills,Problem solving skills,Initiative....Read more...
You’ll spend most of your time working alongside experienced colleagues, learning relevant and valuable skills, contributing to exciting projects whilst being exposed to cutting-edge technology and see first-hand how first-class organisations operate systems. For the remainder of your time, you’ll follow an established apprenticeship programme, graduating after three years with a Degree in Digital and Technology Solutions.
Apprentices work in all parts of the Technology organisation in roles ranging from business analysis, data science, software engineering, infrastructure engineering, system security, and technology operations. Apprentices evolve during the programme based on their career aspirations, and depending on how quickly their technical and soft skills develop. We encourage apprentices to take advantage of employee networks, and all other resources made available to them to accelerate their career.
Successful apprentices will continuously relate what they are learning with their work at Bank of America, as they progress through their degree programme. The apprenticeship will support you in developing in key elements of the role below:
The individual will be part of a wider application support team, supporting Bank of America’s core wholesale banking and vendor applications, specializing in payment processing. They will learn and become responsible for various production support aspects including, but not limited to incident & triage management, problem & change management and risk deliverables.
Working towards the following responsibilities:
Support for resolving Incidents, Problems, Monitoring Events, and Service Requests
Process improvements and innovation
Creation and maintenance of system, functional and reference documentation
Conduct analysis and recommend bug fixes for production incidents
Carry out daily health-check activities involving application checks, system checks, and database checks and related on production systems / servers
Report root cause of the incidents and present ideas on how to prevent the incidents from occurring in future
Ensure adherence to incident and change management processes
Training:Training will be held at our learning partners campus, in Victoria. Training Outcome:Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. After successful completion of your apprenticeship, there are a variety of career paths open to you.Employer Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We are devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organisation.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!Working Hours :Monday to Friday
9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Company OverviewThe Opportunity Hub UK is recruiting on behalf of an innovative financial services firm specialising in illiquid markets. This independent organisation is renowned for delivering best-in-class financial solutions within sales, trading, and advisory, particularly for institutional and high-net-worth clients. Established in 2009, the firm has extensive expertise in trading distressed debt, credit securities, and other illiquid assets, consistently adding significant value by addressing complex liquidity and execution challenges.Experienced Back Office Support – Fixed IncomePosition: Experienced Back Office Support – Fixed IncomeLocation: Central London (Office Based)Salary: £50,000 - £65,000 per annumJob OverviewWe’re looking for an experienced back-office professional to support essential fixed income transactions and operations. This role is an excellent opportunity for someone with established experience in financial operations and a strong grasp of fixed income products and settlement processes. As an Experienced Back Office Support – Fixed Income, you’ll contribute to the smooth operation of the firm’s fixed income activities.Here’s What You’ll Be Doing:Trade Booking and Confirmation: Managing the booking and confirmation process for complex fixed income trades, ensuring timely and precise handling.Settlement and Reconciliation: Overseeing settlement activities and conducting reconciliations to resolve any discrepancies effectively.Compliance and Regulatory Reporting: Ensuring that all fixed income transactions comply with regulatory standards, including comprehensive record-keeping and reporting.Process Improvement: Identifying and implementing best practices to enhance operational efficiency.Client and Counterparty Management: Serving as the primary contact for clients, brokers, and counterparties to resolve trade-related issues.Technical Support: Leveraging industry-standard software to support fixed income transactions and reporting needs, providing troubleshooting as needed.Here Are the Skills You’ll Need:Experience: At least 3 years in a back-office role, ideally with exposure to fixed income or related financial products.In-Depth Knowledge of Fixed Income Products: Solid understanding of bonds, loans, structured products, and general market practices.Regulatory Knowledge: Familiarity with compliance standards pertinent to fixed income trading and settlement processes.Analytical Skills: Strong ability to analyse discrepancies and troubleshoot operational issues.Technical Proficiency: Proficiency with industry tools such as Bloomberg, TradeWeb, and advanced Microsoft Excel.Communication and Interpersonal Skills: Excellent communication skills for engaging with internal and external stakeholders effectively.Work PermissionsYou must have the right to work in the United Kingdom. Visa sponsorship is not available at this time.Here Are the Benefits of This Job:Competitive Salary: Offering a strong salary with performance-based incentives.Industry Exposure: Gain valuable exposure to a diverse array of fixed income products and industry practices.Career Development: Support for continuous professional development and career growth opportunities.Why Pursue a Career in Fixed Income Back Office Support?A career in fixed income back office support provides essential experience in the financial services sector, developing highly transferable skills in trade operations and regulatory compliance. Working in fixed income offers a unique perspective on market mechanisms, enabling you to gain expertise in managing and supporting complex transactions. This role opens pathways for advancement within the financial industry, especially in finance and operations.....Read more...
Benefits:
Partly office-based, partly site-based role
Travel OpportunitiesTeam EventsBonus Scheme
The Role: Are you an experienced F&B Manager —or an exceptional Deputy Manager—looking to elevate your career in hospitality? We're searching for a top-tier F&B Manager/Operations Lead to join a growing hotel/hostel group. This exciting opportunity is perfect for someone passionate about delivering exceptional guest experiences and eager to grow into a leadership role in the industry. As F&B Manager, you’ll work closely with senior management, overseeing operations across multiple properties across several cities. This is an ideal role for a proven hospitality professional who thrives in a fast-paced environment, excels at operational excellence, and is ready to make a significant impact in the hospitality sector.Key Responsibilities:
Assist in managing and maintaining administrative tasks, such as filing, data entry, and document organization.Schedule meetings, appointments, and manage calendars for the operations team.Prepare and distribute reports and documents as required.Monitor and maintain inventory levels for office supplies, equipment, and materials.Coordinate with vendors for procurement and ensure timely deliveries.Maintain accurate records, databases, and information related to operations activities.Generate and analyse reports to support decision-making and performance improvement.Communicate effectively with team members and other departments to ensure a seamless workflow and information sharing.Assist in both internal and external communication, including email correspondence and phone calls.Assist in the coordination of day-to-day operations, tracking and reporting on project progress, and resolving operational issues.Contribute to the development of operational processes and procedures to drive efficiency.Assist in identifying and resolving operational challenges.Contribute to the development of solutions and process improvements.Assist in recruiting seasonal staff, from interviewing to onboarding stages.Manage and monitor online job ads and applications.Lead training and onboarding for new team members.Previous experience in the hotel/hostel or hospitality industry is preferredProactive and self-starting, with a strong willingness to take initiative to improve processes.Exceptional communication and interpersonal skills.Detail-oriented and well-organized with strong multitasking abilities.A team player who thrives in a collaborative work environment.Proficiency in using office software and systems
If you are keen to discuss the details further, please apply today or send your CV to Kate B OR call 0207 790 2666....Read more...
Our apprenticeships are designed to give you an insight into a wide variety of areas of work and the chance to explore where your skills and interests lie.
Through a combination of on-the-job learning and practical skills development, you’ll work on real projects from day one that offer scale and variety, collaborating with others and creating meaningful impact on the world around us. You’ll work towards your professional qualification; whichever path you take, your future starts here.
Not only will you gain valuable 'on the job' experience and work towards professional qualifications but you'll also earn a meaningful salary from day one. We’re proud to be paying Real Living Wage for our Level 6 Apprenticeships.
You'll be making a sustainable difference in people's lives, shaping cities, reimagining transport and transforming nuclear energy. And with the opportunity to work across a variety of sectors, including transportation, infrastructure, environment, water, energy, defence, technology, and aerospace.
Here’s what your role as an apprentice will involve:
Developing your skills in a wide range of exciting projects
Learning and using relevant design software
Being involved in client meetings and assisting in building key client relationships
You’ll get to understand and learn digital skills, to help us harness technology in new ways
Your mentors will support you as you study towards nationally recognised qualifications and accreditation
You'll have dedicated time to spend at college or university to focus on your studies
Training:
Project Controls Technician Level 3 Apprenticeship Standard
Training Outcome:
On completion you will be eligible to apply for membership of the Association of Cost Engineers (ACostE) as a Graduate Member, and will also be eligible to apply for registration as an Engineering Technician (EngTech), subject to having suitable engineering experience and undergoing a professional review process
With further training following on from the apprenticeship, you may choose to specialise in specific sectors or related roles which could lead to membership of other related professional bodies
Employer Description:AtkinsRéalis is a world-class engineering services and nuclear organisation with over 80 years of design, engineering and project management expertise.
Our global team of 36,000+ employees speak over 70 languages and represents 130 nationalities across six continents. Our work covers a variety of sectors, including transportation, infrastructure, environment, water, energy, defence, technology, and aerospace. Here, you’ll join a diverse, inclusive environment, and be surrounded by inspiring colleagues.Working Hours :Monday - Friday (flexible timings). Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Our apprenticeships are designed to give you an insight into a wide variety of areas of work and the chance to explore where your skills and interests lie.
Through a combination of on-the-job learning and practical skills development, you’ll work on real projects from day one that offer scale and variety, collaborating with others and creating meaningful impact on the world around us. You’ll work towards your professional qualification; whichever path you take, your future starts here.
Not only will you gain valuable 'on the job' experience and work towards professional qualifications but you'll also earn a meaningful salary from day one. We’re proud to be paying Real Living Wage for our Level 6 Apprenticeships.
You'll be making a sustainable difference in people's lives, shaping cities, reimagining transport and transforming nuclear energy. And with the opportunity to work across a variety of sectors, including transportation, infrastructure, environment, water, energy, defence, technology, and aerospace.
Here’s what your role as an apprentice will involve:
Developing your skills in a wide range of exciting projects
Learning and using relevant design software
Being involved in client meetings and assisting in building key client relationships
You’ll get to understand and learn digital skills, to help us harness technology in new ways
Your mentors will support you as you study towards nationally recognised qualifications and accreditation
You'll have dedicated time to spend at college or university to focus on your studies
Training:
Project Controls Technician Level 3 Apprenticeship Standard
Training Outcome:
On completion you will be eligible to apply for membership of the Association of Cost Engineers (ACostE) as a Graduate Member, and will also be eligible to apply for registration as an Engineering Technician (EngTech), subject to having suitable engineering experience and undergoing a professional review process
With further training following on from the apprenticeship, you may choose to specialise in specific sectors or related roles which could lead to membership of other related professional bodies
Employer Description:AtkinsRéalis is a world-class engineering services and nuclear organisation with over 80 years of design, engineering and project management expertise.
Our global team of 36,000+ employees speak over 70 languages and represents 130 nationalities across six continents. Our work covers a variety of sectors, including transportation, infrastructure, environment, water, energy, defence, technology, and aerospace. Here, you’ll join a diverse, inclusive environment, and be surrounded by inspiring colleagues.Working Hours :Monday- Friday (flexible timings). Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Position: Accounts Assistant
Location: The company is headquartered in Media City, Manchester.
Type: Full-time, permanent, hybrid (office minimum 3 days per week).
Reports To: Financial Controller.
Remuneration: Competitive package including laptop and mobile phone.
The Opportunity
We are looking for an accomplished, proactive, detail-orientated, Accounts Assistant to become an integral part of the UK team for an international product manufacturer. This role will play a pivotal part in processing financial information and ensuring the delivery of accurate financial insights to support business performance, cost-efficiency, and strategic decision-making, as the company delivers its ambitious growth plans. This is a new role resulting from personal progression within the team. We are seeking someone who is similarly looking to personally develop and grow within the role and make it their own.
The Company
This industry leader designs, manufactures and distributes a range of precision-engineered hardware solutions that bring furniture and home-improvement projects to life. From soft-close hinges, to sliding and folding door systems, and drawer solutions to name but a few, their stylish innovations inspire designers and architects, and have re-defined the capabilities of the furniture and appliances we use every day. Customers include many household names. Founded in 1888, this family business now employs more than 8,000 people globally, with annual revenues in excess of £1 billion.
The Person:
2+ years of experience in a similar role, preferably in a B2B environment.
Understanding of accounting principles, budgeting, and forecasting.
Experience with stock control and inventory management is desirable.
Proficiency in ERP/accounting software (SAP highly desirable). Advanced Excel skills.
Strong analytical and problem-solving skills, with a commercial mindset.
Excellent attention to detail and ability to work under pressure to meet deadlines.
Strong interpersonal and communication skills, with the ability to partner effectively across departments and with international colleagues.
Proactive and self-motivated, with a continuous improvement mindset.
Ability to manage multiple tasks and prioritize effectively.
Trustworthy individual, with integrity and initiative.
The Role:
Deliver full range of Purchase Ledger duties, matching and coding invoices, obtaining necessary authorisations, reconciling supplier statements, dealing with discrepancies and processing payments.
Regularly check and resolve differences between goods receipts and invoice receipts.
Reconcile intercompany balances monthly, oversee monthly netting procedure and provide intercompany balance confirmations.
Manage employee expenses and private mileage claims.
Responsibility for cashbook, ensuring accurate and timely posting of all entries, reconciling to bank statements daily.
Monitor and reconcile credit card statements, keeping records of each transaction.
Assist with fleet management.
Maintain Fixed Assets Register, identify acquisitions and retirements, calculate depreciation
Identify prepayments and accruals.
Support stock audits and manage discrepancies.
Perform regular reconciliation of general ledger accounts and master data to ensure accuracy of financial data.
Identify sustainability data requirements and ensure consistent record keeping.
Prepare and submit VAT returns.
Generate aged debtors reports and other credit control reporting.
Assist with month-end process to produce monthly management accounts.
Responsibility for monthly group reporting of personnel and investments.
Assist in the preparation of annual budgets and periodic forecasts.
Collaborate with other business functions to provide financial insights and support business decisions.
Ensure adherence to financial controls and compliance with relevant accounting standards.
Assist with external audits, statutory reporting, and tax compliance.
Drive improvements in ERP and accounting systems to enhance reporting capabilities.
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In this role, you would be working with colleagues who deal with our external contractors for Household Waste Management, Commercial Waste, Street Cleansing, Grounds Maintenance and Enforcement.
This DOESN’T mean you will be working on a bin lorry, in a waste recycling plant or out and about mowing the grass, but it does mean that you will be involved in supporting high value Council contracts, and would be ideal for someone who is interested in beginning a career which includes managing projects, solving problems and providing great customer service.
You would be working in the Council Offices within a small team in an administrative role. You will be dealing with customers, the contractors, our Councillors and other members of the public as well as colleagues from around the Council. The role is very varied, so as well as dealing with issues we face on a daily basis, one day you might be speaking to the contractor about a mattress dumped in a country lane and the next day talking to a new business owner about paying for a trade waste collection.
Additionally, you will have the opportunity to gain experience and knowledge of the full range of activities which are provided by the wider team.
Tasks the apprentice will be undertaking will include:
Receiving and making telephone calls, these can come from the Customer Service Contact Centre, elected members, businesses, schools, members of the public, other organisations and our contractor.
Conducting site visits with a colleague to understand how we monitor the contractor and carry out inspections.
Supporting colleagues on our fly tipping prevention campaign and understanding the process of gathering evidence and our enforcement procedures.
Supporting the delivery of our chargeable garden waste collection service, dealing with enquiries and service issues.
Working with businesses that use our trade waste collection services and actively promoting this through leaflets, the website and phone calls from customers.
Supporting colleagues to deliver our grounds maintenance functions which ensures our parks and open spaces are kept clean and tidy.
Visiting the depot and waste disposal facilities.
Opening, sorting and dealing with incoming post.
Using photocopiers.
Filing and indexing of documents.
Use of scanning equipment.
Use of document management software.
Using Microsoft office tools including Word, Excel, Outlook in order to be able to update existing documents and create new documents, letters and communications, etc.
Training:
Within the first 15 months additional training is delivered at Loughborough College, one morning a week for 12 weeks, dates are subject to enrolment date.
Online portfolio to update with learning and development completed onsite.
Diarised visits from dedicated Trainer/Assessor.
Training Outcome:You will be eligible to apply for internal vacancies that are advertised at the Council. Employer Description:Harborough District Council (HDC) is a small Local Authority based in Market Harborough. The role of HDC is to support the residents of the district. The Council looks after the residents of the district, the businesses operating in the district and ensures the district is a happy, healthy and safe community to live and work in. We do this by providing services and facilities, such as housing for those who need it, collecting waste, providing leisure facilities, as well as supporting businesses.Working Hours :Monday - Friday, 9am-5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative....Read more...
Downloading candidate timesheets
Process AWR changes & placement extensions
Advise payroll of any potential “Fast Payments”
Create vendor adjustment forms
Provide payroll with details of who to pay
Teaching candidates how to submit timesheets on the online portals
Taking calls from candidates who have queries
Raising invoices for fees that are due and reconciliation
Ensuring that vendors are being chased for payments
Chase unprocessed timesheets from workers
Manage payment queries for candidates where applicable
Manage candidates holiday request forms and send completed forms to payroll
Job responsibilities & performance standards – compliance
Sending out & chasing outstanding registration documents and references
Chase candidates for any outstanding documents
Take candidates through the “Working for Carrington Blake” document
Creating & sending out PAYE, Umbrella, Ltd & 3rd Party Ltd contracts to candidates
Deal with audits when they are requested by MSPs
Providing references for previous candidates
Scan all documents into the relevant candidate files on company systems
Manage task management schedules & task follow-up reporting
Record communication history of each candidate on internal systems
Run compliance reports – daily
Other tasks and duties as assigned from time to time
Compile weekly payment schedule and starters & leavers report
Check bank statements daily for payments due into the company from clients, finance companies and insurers
Diarise & chase payments with clients – 7-day SLA for payments
Ensure that all receipts and payments are placed in the credit control system
Reconcile all transactions with the credit control systemEnsure all insurance companies are paid at the end of the month via the statements
Ensure all statements are confirmed as correct and signed offrun weekly age debtor reports to ensure that we are fully paid from clients
Carry out client customer service and administration calls
Client file and database & software management; ACT, SPS
Ensure accurate and up to date client account files and database are kept
Collating supporting documents and financial data in for accountant’s service delivery
Carryout credit control duties to ensure payments received for CBA services
Invoicing for client services delivered in support of credit control
Training:
Full training will be given leading to a recognised Business Administrator Apprenticeship Standard Level 3 Qualification
Full on the job training will be delivered
Off the job training will be supported by our training provider - Davidson Training UK Ltd
You will complete the Functional Skills in maths and English up to and including Level 2 (if you don't already hold the equivalent)
All training will be delivered within the workplace during working hours
Training Outcome:
Full position will be available after the completion of the apprenticeship
Employer Description:The Carrington Blake Group are a professional services group serving small and medium businesses through outsourced business support functions. By supporting business needs across various administrative, technical and creative functions, a business can reduce costs, save time, and concentrate on engaging customers.
Our offering to businesses includes:
Accountancy and Financial Management
IT Support and Cloud Computing
Recruitment
Business Start up
Payroll services
Marketing
Web Design and Development
Corporate Insurances
Employee Benefits Scheme
Due to the services we offer, our clients vary greatly, but our approach to solving problems remains the same. As such we are at the heart of industry developments and trends within each service division, providing latest and best approaches to our clients.Working Hours :9.00am - 6.00pm. Days TBC.
You will work 9.00am - 5.00pm daily and the remaining hour will be used towards the completion of off the job training for your Apprenticeship studiesSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Motivated,Strong computer skills,Strong command of English,Strong influence,Ability to work independently,Excellent time management,Target driven,Seeking out opportunities,Resilience....Read more...
IT Support Engineer
1st / 2nd Line Support
Luton – on site Monday – Friday 9am – 5:30pm (on-call rota)
£30,000 per annum
Highly motivated and skilled IT 1st / 2nd Line Support Engineer required for leading client based in Luton to be the first point of contact for IT incidents, requests and service-related issues, providing both technical support and troubleshooting expertise in a fast-faced, ITIL driven environment. In addition, you will liaise with all members of the IT department to ensure that tasks that cannot be personally completed are escalated to the appropriate party, with a view to ensuring the swift resolution of faults.
This position offers opportunities for growth and development within a rapidly evolving IT organization and would be suitable for someone looking for their first or second role in IT or someone newly qualified/graduated from college or university in related field.
Main duties:
Act as the first line of support for IT incidents and service requests. Log and track incidents through the ITSM tool, ensuring they are classified and prioritised correctly.
Resolve incidents within agreed SLAs, to minimising the disruption to systems critical to the operation.
Escalate unresolved issues to 2nd/3rd line and resolver teams while ensuring effective communication and follow-up until resolution.
Keep incidents and requests up to date with detailed progress notes and communicate with all relevant parties affected by any task in a timely, professional manner.
Provide remote support to end-users on a wide range of IT issues, including hardware, software, and networking problems.
Assist in the monitoring of critical systems and IT services.
Complete daily checks such as backups from the night before.
Update and maintain knowledge base articles and internal documentation to assist with common support requests and to improve the efficiency of the support process.
Provide basic training to users on IT systems, tools, and processes, helping to enhance user experience and productivity.
Provide support for Microsoft and Office 365.
Perform Installations, configurations, setting up of workstations and mobile devices.
To take a pro-active approach in this job role, through monitoring the performance of systems and making regular routine inspections of installed equipment and taking corrective avoidance actions to prevent wider problems.
Be responsible for the day-to-day delivery of first-line support to the organisation
Provide out of hours support to the airport userbase as part of a Rota
Key requirements:
Familiarity with ITSM tools (e.g., ServiceNow, BMC Remedy, Ivanti, Cherwell) for logging, tracking, and resolving incidents and service requests.
Understanding of ITIL processes, particularly Incident, Service Request, and Knowledge Management.
Knowledge of basic networking concepts, hardware troubleshooting, operating systems (Windows, MacOS, Linux), and software applications.
Experience with Active Directory, Office 365, Microsoft Exchange, and standard desktop applications (MS Office, Teams, SharePoint).
An ambition to constantly learn new skills to advance own knowledge and gain formal qualifications, with an understanding that study time outside of working hours may be required for career development.
A well organised and structured approach to work planning, time allocation to tasks, and a flexible approach to daily routines to deliver the desired results.
A very good team working ethic, communicating with colleagues in a clear and professional manner, whilst maintaining a customer-service focused approach.
The ability to work alone using own initiative and managing support calls to a high standard.
Strong problem-solving skills and the ability to prioritise tasks effectively.
Excellent verbal and written communication skills, with the ability to interact confidently with end-users at all levels to maintain department’s commitment to customer excellence.
Interested? Please submit your updated CV to Lucy Morgan at Crimson or immediate consideration.
Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!
Crimson is acting as an employment agency regarding this vacancy
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