The Application Support Apprentice provides first line responses to client issues and queries over the phone and via the helpdesk portal and email.
The role will regularly liaise with the Product, Development and Customer Success Teams to ensure clients smoothly transition from project to BAU and provide an exemplary level of service to existing clients. This role reports directly to the Application Support Manager.
The successful applicant will be responsible for investigating and solving all client support issues in a timely and thorough manner.
As this is a client-facing role, the successful applicant must have strong communication skills and be able to work to deadlines.
Provide day-to-day support for enterprise applications and software platforms
Investigate, troubleshoot, and resolve application issues raised by end-users
Monitor system performance and respond to alerts to minimise down me
Work closely with development and infrastructure teams to resolve complex technical issues
Document support processes, known issues, and resolution steps
Conduct root cause analysis for recurring incidents and recommend long-term solutions
Assist in user training, onboarding, and support documentation
Maintain SLAs and ensure timely resolution of support tickets
Participate in testing and rollout of new applications or features
Support integrations with third-party systems and services
Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT
Apprenticeship team to increase your skills
Your training will include gaining a Level 3 IT qualifications
Training Outcome:Tech and digital professionals earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career.Employer Description:Designer Software Ltd specialise in developing an industry leading web based Housing and Finance platform, HomeMaster, that uses state-of-the-art development technologies to remain future-proof and continue to meet the ever-evolving needs of the Social Housing Sector.Working Hours :Monday - Friday (9:00am - 5:30pm)
Shifts TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Creative,Initiative,Motivated,Passion for IT,Can do attitude,Tech Savvy,Hardware and Software,Troubleshooting....Read more...
