Open/close & daily routines: Set up and clear down displays; switch equipment on/off; ensure the shop is clean, safe and compliant with company policies and legal requirements.
Customer transactions: Process sales, exchanges and refunds accurately and in line with policy; offer product and service information; identify and meet customer needs.
Product & service information: Provide clear, accurate and legally compliant information (e.g., pricing, labelling, age-restricted sales, returns).
Enquiries & complaints: Handle questions and concerns professionally, resolve where possible, record outcomes, and escalate when required.
Health, safety & security: Spot and remove hazards; follow incident and accident reporting procedures; support a safe environment for customers and colleagues.Stock & pricing: Replenish shelves; rotate stock; check and report price discrepancies; use store systems to support order fulfilment and click-and-collect where applicable.
Merchandising & promotions: Implement promotions and seasonal changes; maintain planograms and point-of-sale; support product launches and local events.
Technology & systems: Use tills, handheld devices and other digital tools to support customer enquiries, transactions and stock tasks.
Teamwork & development: Work collaboratively to meet store targets; contribute ideas for improving service, sales and operations; participate in training and reviews.
Sustainability & waste: Follow procedures to reduce waste, recycle where possible and support store sustainability goals.
Loss prevention: Follow procedures to minimise stock loss, including correct refunds, voids, tagging, stock rotation and back-of-house controls.
Training:
In addition to gaining practical experience in the role, you will also attain an NVQ Level 2 Customer Service qualification which will help start your career and give you an insight into the businesses processes and procedures
Our training is all completed remotely via Teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours
Completion of Functional Skills in English and maths if required
Training Outcome:Opportunity to become a permanent employee after successful completion of the apprenticeship.Employer Description:Snappy Snaps has been at the heart of Maidstone High Street for over 12 years, offering each valued customer the widest range of photo, digital and print services. Our specialists are on hand with friendly help whatever you are looking for – Printing from a phone or traditional camera, personalised photo gifts for any occasion, bespoke framing, family portrait studios, professional headshots to renew your LinkedIn profile, gorgeous canvases or first-time guaranteed passport and visa photos. What sets us aside from other photography stores? Our customers always leave happy and want to return. We have professional, exhibition quality printers with trained photographic operators all conveniently located on Maidstone High Street. A Studio experience that is adored by all who come, a full time Professional Photographer available for family and baby portraits or Business headshots. We have an in-house graphic designer, business print experts for fast flyers, business cards, booklets, t-shirts and much more. Along with our rapid Photobook service, we can produce a wide range of photo gifts on-site and while you wait. So everything from mugs to jigsaws can be with you within the hour. We almost forgot to mention, we offer “first-time guaranteed” passport and visa photos for every country. All that under one roof? You'll have to visit us on Maidstone High Street, just off Gabriel's Hill, to believe us!Working Hours :5 days per week - varied shift pattern including weekendSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
