JOB DESCRIPTION
The Receptionist and Office Assistant is responsible to ensure callers and visitors to DAP's Corporate Office receive prompt, professional and efficient service. Support Office Manager with Office Services responsibilities, including but not limited to facilities maintenance, supply management, record retention, mail and package handing.
Responsibilities
Caller and Visitor Reception
Respond promptly and professionally to all incoming calls during business hours, ensuring the operator line and Attendant Console function accurately and remain updated. Manage phone system transitions between business and Night Mode. Provide courteous reception support for visitors, including check-in and basic hospitality. Ensure reception displays and media remain current and functioning.
Mail and Package Services
Receive, sort, and distribute incoming mail and packages from USPS and other carriers. Log packages and notify recipients. Oversee daily operation of postage meter equipment and coordinate outgoing shipments. Prepare departmental mailings as needed.
Facility Support & Office Operations
Coordinate maintenance, repair, and replacement of office furniture, fixtures, and equipment with vendors. Conduct multiple daily walkthroughs to ensure all common areas including conference rooms, kitchens, lounges, pantry and reception are clean, stocked, and organized. Support daily office functions such as making coffee, managing dishwashers, and maintaining standard room setups (tables, chairs, room layout). Monitor supply needs and coordinate replenishment. Maintain and update the Office Services Manual to ensure all procedures, vendor information, and operational guidelines remain accurate and current.
Building Access and Property Management
Assign and maintain building access cards, key fobs, and parking tags for associates. Ensure the property database remains accurate and updated. Manage office and furniture key inventory and coordinate replacements or new orders with vendors.
Off-Site Storage
Oversee relationship with off-site document storage company. Coordinate the pick-up and retrieval of documents with DAP associates and off-site storage company. Pull reports as needed regarding inventory and assist with the annual destruction review process.
Other Duties
Maintain accurate and up-to-date Corporate Phone and Associate Birthday lists, and ensure the lists are properly communicated to associates. Prepare orientation manuals for new hires as needed. Provide assistance to Office Manager and Human Resources on other tasks as needed. Code facilities related and general office invoices for approval and processing.
Requirements
Bachelor's degree, High School or GED.
At least five years of reception experience in a Corporate Office environment
Excellent oral and written communications skills, including strong grammar skills
Strong relationship management and interpersonal skills
Demonstrated customer focus and strong action orientation
Strong attention to detail and ability to manage time and priorities effectively
Benefits:
Employer-provided insurance
Paid or unpaid time off work such as paid sick or vacation days, or leaves of absence
Retirement or savings funds such as 401(k) plans and employer-funded pension plans
Tuition Reimbursement
Pay Range
$20/hr. to $27/hr.
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products. DAP is part of RPM International Inc., a $7.3 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores. DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world.At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers. Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture, and benefits at www.dap.com/careers/.
DAP - On the job since 1865.Apply for this ad Online!....Read more...
Who we are…The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 116-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams: the 15-day annual summer Fair which averages more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events. In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences.At the PNE, we strive to create an environment that reflects our organization’s core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to “Deliver Memorable Experiences” for all who interact with the PNE whether it is our guests, our employees, or the community.We are looking for hard-working and motivated individuals to join our PNE Box Office Team and work under the direction of the Senior Account Manager, Ticket-Leader. The PNE’s Ticket Leader Box Office offers premier ticketing services for concert promoters, bands, professional sports teams, arenas and other venues. Box Office staff are responsible for day to day operations of various events at the PNE such as: Concerts, Events, Tradeshows, and any other events operated by the Ticket Leader Box Office. If you have a passion for the events industry, then this is a perfect opportunity for you!Why join our Team?
Exhilarating and fun-loving culture Flexible work environment Opportunity for free or discounted tickets to shows, events, sports games, and much more Staff discounts for Playland, The Fair, and Fright Nights, as well as all PNE Food Stands Competitive compensation package Opportunity to create lasting memories and friendships!
What will you do this year?In your role as a Box Office Attendant, your primary accountabilities will be to:
Respond to patron inquiries regarding any information related to ticketed events such as: building information, directions, event seating, ticketing, parking and general concerns during the sales process.Answer multi-line inbound calls and respond to event inquiries via email in a timely manner.Handle charges by phone, address account inquiries, adhere to confidentiality and security protocols, and provide excellent customer service.Maintain a current working knowledge of all events, services, and procedures by reviewing event information sheets and any other communication regarding event updatesDescribe venue layouts and seating locations to patrons when answering inquiriesBalancing & Accounting for credit/debit receipts for daily sales transactionsEntering new patron’s information into the database following policies and procedures established by the Center and updating existing patron information as necessaryOrganizing and distributing “will call” tickets and conducting light administrative dutiesCall customers to advise of event changes and/or cancellations as requiredPerform other related duties as assigned
What else?
Must have successful completion of Grade 12Previous experience with booking seats using a manifested seating map is considered an assetA minimum of one to two years’ work experience in customer service; prior knowledge or experience in box office operations, retail operations or call center operations is considered an assetMust have advanced proficiency with Microsoft Office (Outlook, Word and Excel)Previous experience with ticketing software considered an assetAbility to work in a fast-paced environment with changing requirements with easeAbility to work professionally, courteously and tactfully with guests and staff internallyMust be able to work a variety of shifts on a part-time basis which includes weekdays, weekends, and eveningsMust be available a minimum of 4 shifts per week, three weekdays and one weekend. Shift hours can start as early as 7:45AM, and end as late as 11:00PM.Candidates must undergo a Criminal Record Check
Who are you?
Excellent guest service skillsSkillful communicatorDetail-orientedStrong time-management skills
Where and when to APPLY?Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled.The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age. If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at hr@pne.ca. ....Read more...
