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Mon Motors Audi Bath Customer Service Advisor Apprenticeship
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty. This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work. Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include: · Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us. · Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims. · Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience. · Promotion: Assisting with the sale of accessories and service plans. Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service. We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are: · Enthusiasm and willingness to learn · Teamwork · Strong communication · Customer Service We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre. Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application. In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre. This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications. On successful completion of the one year programme, you will receive the following: · Level 2 Customer Service Practitioner Standard · Brand specific certificationsTraining Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities. Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:Audi is an exceptional brand fuelled by a passion to create the ultimate customer experience, which is why we are looking to invest in apprentices who can help us achieve our ambitious plans. There's never been a better time to join us, as we continue to enjoy massive success and unprecedented growth in the prestige car market. We are looking for the next generation of exceptional people to become part of our team and help us to delight our customers. Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry. The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers.Working Hours :Monday – Friday. 0830 – 1730. Possibility of Saturday workings and/or shifts. Working week will be confirmed on application.Skills: Communication skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Patience ....Read more...
Manager, Digital Media
Full-Time; PermanentDate Posted: September 27, 2024Who we are…The PNE is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 114-year-old, non-profit organization has an annual operating budget of $55 million dollars and generates revenue through five activity streams: the 15-day annual summer Fair, Playland amusement park including Fright Nights, year-round events including family entertainment, concerts, trade shows and film, cultural and community events. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and being the best, we can be.At the PNE, we strive to create an environment that reflects our organization’s core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to bringing joy to our guests, our employees, and our community through our mission to “Deliver Memorable Experiences”.The PNE’s Sales, Marketing & Business Development Department oversees the company’s marketing, corporate partnerships, group sales, facility sales, business development and TicketLeader. Our team are hardworking and motivated individuals that have a passion for the Events Industry and the Pacific National Exhibition (PNE). The Manager, Digital Media, reports to the Director of Marketing. They will play a key role in marketing team to elevate our business results and provide our guests and clients with a positive experience. This individual will develop and implement all targeted content strategies for various media platforms. They will research, write, proofread, and edit all content, implement, and manage media campaigns. We are looking for someone that will thrive in a fast-paced environment and will possess exceptional interpersonal and time management skills.Our Team Profile… Inspires an exhilarating and fun-loving workplaceSupports a flexible work environmentInnovates in both concept and processThrives and promotes a fast-paced sales & marketing cultureCollaborates with all departments in a positive and proactive wayProud to be a part of the growth of one of Vancouver’s most iconic institutionsProud to be ranked in the top 10 as one of BC’s most loved brands – BC Business 2020 Organization Mission, Vision, and Mandate At the PNE, we strive to create an environment that reflects our organization’s core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to bringing joy to our guests, our employees, and our community through our mission to “Deliver Memorable Experiences”. Our vision is to be “BC’s choice for diverse events and experiences 365.The PNE operates Hastings Park on behalf of the City of Vancouver and is governed by a City Council appointed Board of Directors whose purpose is to ensure the continued success of the PNE, while working in harmony with the local and city-wide community, business, management, and staff.What will you do this year? Develop and oversee a 360 media strategy for all PNE business streams, including both consumer and business audiences. Business streams include: PNE Fair (summer & winter), Playland, Prize Home Lottery, Fright Nights, Winter Lottery, Group Sales, Facility Sales and TicketLeader.Plan, manage, execute, and optimize all digital marketing, including SEO/SEM, email, social media, app and display/video advertising campaignsDesign, build and maintain all PNE websites and social media channelsPlan, manage, execute, and optimize traditional media spend for television and radio mediumsLiaise with promoters to provide support for ticket sales through TicketLeader (digital campaigns, emails, social media, etc)Measure and report performance of all traditional and digital marketing campaigns, and assess against goals (ROI and KPIs)Identify trends and insights, and optimize spend and performance based on the insightsBrainstorm new and creative growth strategiesPlan, execute, and measure experiments and conversion testsCollaborate with internal teams to create landing pages and optimize the online user experienceUtilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch pointsInstrument conversion points and optimize user funnelsCollaborate with advertising partners, creative agencies, and other vendor partnersEvaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriatePerform other related duties/responsibilities as assigned. What else? Must have an undergraduate degree or diploma in Marketing OR an equivalent combination of education and experience.5+ years of proven working experience in traditional and digital marketingDemonstrable experience leading and managing SEO/SEM, databases, email, social media and/or display advertising campaignsHighly creative with experience in identifying target audiences and devising campaigns that engage, inform, and motivateExcellent knowledge of and ability to use WordPressExperience in optimizing landing pages and user funnelsExperience with social media campaign management tools (e.g., Vistal Social, Later, Hootsuite)Knowledge of app content building toolsSolid knowledge of website analytics tools (e.g., Google Analytics)Working knowledge of primary ad platforms and networks, including programmatic display and video, Google Ads, Meta Ads, TikTok Ads and LinkedIn Ads.Knowledge of HTML, CSS, and JavaScript development and constraints an assetStrong analytical skills and data-driven thinkingUp to date with the latest trends and best practices in online marketing and measurementThis is a hybrid role with a minimum of two days required in the office. There are key times when it is required that this role is onsite full-time. Some work may be required during evenings, weekends and holidays. Lieu time will be provided in exchange.Candidates must undergo a Criminal Record Check Who are you? Strategic and creativeResults-oriented collaboratorAble to meet tight deadlines and work effectively in a high-pressure environmentTactful change makerCommitted to striving for excellenceCreative and collaborative team playerEager to make a differenceAppreciates an environment that runs actively on weekdays, evening and weekends all year. Where and when to APPLY?Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled. We look forward to hearing from you!Additional Information The PNE's compensation offerings are in alignment with a pay-for-performance pay philosophy that recognizes individual, and teamwork performance. The role is a permanent, full-time position with a typical salary range of $75,000 - $85,000 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to knowledge, skills, experience, and internal pay structures. As a part of the PNE's total compensation package, this position may be eligible for other benefits subject to program eligibility requirements. The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age. If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at hr@pne.ca. ....Read more...
Hospitality Team Member Level 2 Apprenticeship
Responsibilities of a Hospitality Team Member at Origin Kensington: Menu Knowledge: Understand and explain all dishes, ingredients, and preparation methods to guests Recommend dishes based on dietary requirements and preferences Stay updated on seasonal changes to the menu and specials Bar Knowledge: Prepare and serve a variety of beverages, including cocktails, wines, and spirits Provide recommendations based on guest preferences Maintain cleanliness and organisation of the bar area Barista Duties: Prepare and serve high-quality coffees and teas, ensuring consistency Operate and maintain coffee machines and equipment Engage with guests to provide personalized service and recommendations Guest Service: Greet and seat guests warmly, ensuring an exceptional first impression Take orders accurately and relay them to the kitchen efficiently Ensure guest satisfaction by addressing concerns promptly and professionally Table Service: Deliver food and beverages to tables promptly and with care Manage table settings, clearing, and resetting for a seamless dining experience Upsell menu items and promotions to enhance the guest experience Health and Safety: Adhere to all food hygiene and safety standards Report any maintenance or safety concerns to management Team Collaboration: Support colleagues in all areas of the restaurant during busy periods Participate in team briefings and training sessions This multifaceted role ensures a dynamic experience for both team members and guests, emphasizing the luxury standards of Origin Kensington Training:Hospitality Team Member Level 2. On-the-Job Training: Work alongside experienced team members to gain practical skills in guest service, food and beverage operations, barista techniques, and bar service Shadow senior colleagues to understand luxury service standards and day-to-day restaurant operations Structured Learning Sessions: Attend regular workshops and training sessions focused on hospitality fundamentals, including menu knowledge, communication skills, and health & safety protocols Participate in barista training and cocktail-making workshops to develop technical expertise Mentorship and Coaching: Receive one-on-one guidance from mentors, including team leaders and managers Regular feedback sessions to identify strengths and areas for improvement Rotational Learning: Experience different roles within the restaurant, such as front-of-house service, barista duties, and bar service, to build versatility.Learn kitchen operations to enhance understanding of menu items and preparation E-Learning and Assignments: Complete online modules and assignments to reinforce knowledge of customer service, food safety, and industry best practices Workplace Projects: Undertake practical tasks such as creating a drinks menu or leading a service section to apply learning in real scenarios Assessments and Reviews: Regular progress reviews with a designated trainer or assessor to track development End-point assessment to demonstrate competency in all required areas Training Outcome:After completing the Hospitality Team Member Level 2 Apprenticeship at the Royal Garden Hotel, you could pursue roles such as: Restaurant Supervisor Barista Specialist Bartender/Mixologist Guest Service Assistant Events Coordinator Front Office Assistant Food and Beverage Manager With further training, you can progress to senior positions like department manager or specialise in areas such as sommelier, catering manager, or hotel operations Employer Description:The Royal Garden Hotel is a luxurious 5-star hotel located in Kensington, London, offering 396 fully refurbished bedrooms as of 2024. With stunning views of Kensington Palace and Gardens, the hotel is a prime destination for both leisure and business travelers, providing easy access to major London attractions like Hyde Park and the Royal Albert Hall. The hotel offers world-class dining experiences, including the Origin of Kensington, a contemporary British restaurant that showcases the finest seasonal ingredients, and the stylish Piano Bar, where guests can enjoy live music and expertly crafted cocktails in a relaxed, sophisticated setting. Renowned for its outstanding service and dedication to a personalised guest experience, the Royal Garden Hotel combines luxury with a welcoming, tailored approach. With elegant event spaces and a strong commitment to staff development, it is not only a sought-after destination for visitors but also an exceptional place to grow a career in hospitality.Working Hours :We are a hotel and work on a variety of shifts some starting 06:00 earliest start, 23:00 latest finish time, where you will work on a roster system after your trained in each area, exact working days and hours TBCSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Patience ....Read more...
Learning Solutions Lead
Highly Competitive Salary + Bonus + Benefits + Fully RemoteAn exciting new opportunity now exists for a highly organised leader with a growth focussed mentality, to join a well-established, end-to-end learning services partner dedicated to delivering innovative learning solutions to their clients.Our client has an exceptionally strong reputation within the learning space, specialising in providing all things L&D from consultation, learning technology solutions and support, learning solutions whether that be design or curation, and access to a global L&D freelance market. They’re proud to partner with some big global clients to support the delivery of their people and digital learning strategies. The main purpose of the role is to lead, motivate and develop a team of highly effective learning focused specialists in the delivery of digital learning interventions to meet the identified performance needs / gaps.Working as part of the UX and Technology Solutions team, your team will be responsible for the end-to-end curation and management of a portfolio of learning solutions leveraging all forms of learning mediums available (Classroom, Virtual, Online, Digital)Key Responsibilities Lead a high performing team of L&D specialists that can develop a varied portfolio of learning programmes utilising all available learning mediums (E.G Formal, Digital, Virtual, etc). Support the Client Experience Manager and Business Development Lead in developing engaging and profitable proposals and statements of work. Drive a blended learning strategy in order to maximise learning efficiency through effective pedagogy practices which in turn increase the effectiveness and quality of learning whilst reducing operational down time. Utilise all measurement and evaluation tools to drive high engagement across the global user base and create easily accessible and actionable reporting. Establish a ‘Customer Centric Mind-set’ with regards to digital learning, placing both the Customer and Employee at the heart of experiential led learning. Manage a portfolio of learning projects across multiple Business Units, establishing effective communication & planning strategies to ensure projects are delivered on time, and in line with governance standards. Build effective relationships with L&D Learning Partners to undertake review (Quality Assurance) processes to enable operational training feedback into the quality and effectiveness of learning content and solutions. Establish the ongoing required skills and capabilities of your team that are in line with operational needs to ensure learning design evolves in line with business need. Establish a ‘Performance Coaching’ based approach to the development of your learning team, driving a culture of self-development / shared development amongst the specialists. Ensure performance measures for the platform and your team are defined with clear Scorecards established against which specialist performance is coached, developed and managed. Demonstrate a 'continual improvement mind-set’ to ensure that yours and the wider Learning Solutions Team continues to evolve through exposure to different learning practices. Be an advocate for latest learning trends engaging your team in how they can best adopt virtual, digital and emerging learning practices through the lenses of great instructional design. Skills & Experience Track record in developing and leading a high performing team of L&D specialists and LMS platform. Development of learning interventions/curations predicated on solid instructional design practice which maximise efficiency of training delivery, and effectiveness of learning programmes Creation of in-house L&D brand that sees the learning deployed as being recognisable for value-add and positive impact on performance Deployment of strong Quality Assurance practices that engender a focus on quality and the customer (learner) Demonstration of ‘digital’ adding value to all forms of learning solutions. Experience in effectively communicating project priorities and developing multiple projects simultaneously Rigorous, independent execution as well as ability to work cross function, with stakeholders and 3rd party providers Strong attention to detail and accuracy in work. Highly organised with the ability to keep lots of plates spinning. Commercially astute with a growth mindset Client focussed and adaptable Drive and commitment to exceeding targets and excellence Benefits Be part of an innovative and growth-focused organisation. Opportunity to develop our partnership methodology through this next phase of growth. Work in a flexible, collaborative and innovative team environment with some great people. Shape the future of our business by staying ahead in a competitive industry. 24 days holiday per year, plus your birthday off We are closed over the Christmas/New Year holiday period Private healthcare Genuinely flexible working Remote working (although there is an office in Manchester which is available) Two Volunteering days per year Bonus linked to Company Performance This is a fantastic opportunity for an inspirational leader to join a sector leading, highly ambitious business offering long term challenge and career development. Apply now for more details. ....Read more...
Financial Management Apprentice
Key duties and responsibilities: Budgetary Control Once trained, to work with the finance team to complete month end routine requirements such as journals and budget reconciliations as directed by manager, ensuring all necessary adjustments are carried out in accordance with accounting principles, agreed timetables and department policies and procedures To develop the skills to be able to investigate significant variances by interrogating all the financial ledger sub-systems and liaising with budget holders To meet regularly with budget holders, initially with colleagues, and provide professional support to them To support communication of information between budget holders and other Finance functions To work towards assisting with simple ad-hoc costing exercises and investigations as required Once trained, to raise invoices and purchase orders and responding to invoice queries, escalating where appropriate To respond to queries and providing analysis as requested by managers in a timely manner with appropriate supervision To triage Finance Email inbox and answer queries efficiently and effectively, escalating where appropriate Once trained, to review bad debt on a monthly basis and escalate to manager/budget holders where appropriate Technical / Procedural Develop an awareness of the Trust’s Standing Financial Instructions To provide support to the costing, pricing and financial planning activity to the Team as required To develop a basic understanding of the NHS Financial regime Recommend and implement improvements and changes to local working practices with team support and participate in departmental working groups To produce and maintain procedure notes relevant to services supported Training To study towards a professional accountancy qualification - Assistant Accountant Level 3 (with AAT Level 3 included) - as part of a Level 3 apprenticeship programme To assist in identifying training needs and requirements of users and the provision of this through both formal and informal training To participate in Trust wide training and communication initiatives Corporate/General To ensure all departmental policies and procedures are adhered to To establish and maintain excellent working relationships with budget holders and other staff in support of their financial and reporting requirements To undertake any other duties, as required, which are consistent with the grade and nature of the post To comply with the requirements of the Data Protection Act with regard to the confidentiality of personal information and patient confidentiality To maintain a record of training completed and any gaps in training identified Communication and working relationships Internal Trust employees HR Managers and budget holders throughout the Trust Finance Staff at all levels of the organisationInternal Audit External Staff at other NHS / Non-NHS Bodies Staff at the University of Cambridge External Auditors Charitable Organisations Training: Come and join us and be supported to earn as you learn whilst undertaking a nationally recognised qualification You will study an Assistant Accountant Level 3 Apprenticeship (with AAT – Level 3 included) You will receive a minimum of 6 hours per week during your work time to complete ‘Off the Job’ (OTJ) training. This time will be allocated to you to complete either in work or you may study from home (at manager’s discretion) Additional training will be given in the workplace Training Outcome:This is a 24-month fixed-term role with the possibility of higher level apprenticeship training subject to achieving this apprenticeship.Employer Description:Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.Working Hours :Monday to Friday normal office hours, times to be discussed and agreed (i.e. 8am to 4pm / 8.30am to 4.30pm / 9am to 5pm).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Logical,Team working,Initiative,Time management,Enthusiastic,Positive work ethic,Keen to learn,Understand confidentiality,Motivation,Punctuality ....Read more...
International Freight Forwarder Pricing Analyst Apprentice
It takes a special kind of drive to keep the world moving; and due to growth, DSV is looking to recruit. Please see the links* at the bottom the page, to find out more about DSV. Are you ready to kick-start your journey into the world of Freight Forwarding? DSV are recruiting for a Freight Forwarder in Feltham. Join our dynamic team and embark on an exciting apprenticeship designed to shape you into a skilled and accomplished Freight Forwarder. As an International Freight Forwarding Apprentice you'll delve deep into the core components of this thriving industry. Through our industry-recognised apprenticeship program, you'll gain invaluable hands-on experience, equipping yourself with the knowledge and practical expertise needed to excel in the field. Find below the tasks and responsibilities you’ll undertake to gain the expertise to seamlessly navigate the intricate landscape of Freight Forwarding. Key Tasks Learn and understand pricing principles, market dynamics, and industry trends relevant to freight forwarding. Assist in analysing pricing data and market information to support pricing decisions and strategy development. Collaborate with internal stakeholders, including sales, operations, and finance teams, to gather pricing requirements and assess customer needs. Participate in the preparation of pricing proposals, quotations, and bids in response to customer inquiries and tenders. Conduct research and competitive analysis to identify pricing opportunities and challenges in the market. Duties / Responsibilities Maintain accurate and up-to-date pricing records and databases to ensure consistency and compliance with company policies. Support the implementation and monitoring of pricing strategies, including pricing adjustments and contract management. Engage in ongoing training and skill development to enhance pricing knowledge and analytical capabilities. Assist in ad-hoc projects and initiatives as assigned by the pricing manager or senior pricing analysts. Training and Qualifications gained Level 3 International Freight Forwarding Apprenticeship Standard Functional Skills in Maths and English if required What can we offer you? An opportunity to be a part of and grow within a driven and successful company, with a team of 75,000, operating in over 95+ countries. Be part of a company that has strong ambitions and targets for sustainability initiatives, both internally and externally. Please click on link** at the bottom of the page for further details on how DSV is working towards these targets. Be part of a company that has strong company values, to find out more about DSV, including our Values, click the link at the bottom of the page***. Eyecare Voucher Scheme LifeWorks app for access to cashback and discounts on high street and online brands If you want to know a bit about DSV Careers, please see below**** At DSV, we're not just offering an apprenticeship; we're offering an opportunity to be an integral part of our journey forward. Your dedication and commitment will contribute to our ongoing success while shaping your own flourishing career in Freight Forwarding. Join us and be a catalyst for innovation and local empowerment in one of the most exciting industries today. Are you ready to pave the way for your future with DSV? Apply now and let's forge a path towards success together. Links: Link* - https://www.youtube.com/watch?v=1QJLhUSBN_0Link** - https://www.dsv.com/en/sustainability-esgLink*** - https://www.dsv.com/en/about-dsvLink**** - https://www.youtube.com/watch?v=SnMpG10Po3wTraining: Level 3 International Freight Forwarding Apprenticeship Standard qualification Functional Skills in maths and English if exemptions cannot be provided Delivery method and location to be confirmed Training Outcome: If you show the desire to learn and the work ethic to progress, there will always be opportunities within DSV. Employer Description:Customer statement: We offer our customers global and competitive transport and logistics services of a consistent high quality. Growth: We actively pursue profitable growth balanced between a solid above market organic growth and an active acquisition approach. Operational Excellence: Operational excellence in our business processes is crucial in order to operate with the highest productivity, enabling us to be competitive and deliver timely and high-quality services to our customers. People: We strive to attract, motivate and retain talented people by offering responsibility, empowerment and growth opportunities. We treasure sound business acumen and work together as a global family to drive the business forward.Working Hours :Monday to Friday, 9.00am to 5.30pm, with one hour lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Initiative,Patience,Proficient in Microsoft Office,Positive attitude,Willingness to learn,Punctual and reliable ....Read more...
Climate Action Business Administration Apprentice
Purpose of Post: The organisation launched an ambitious Climate Action Strategy (CAS) in October 2020 aiming to reach net zero in our own operations by 2027, and our full value chain by 2040. In addition, we will support the Square Mile reach net zero by 2040 and build climate resilience into our buildings, spaces and infrastructure. The CAS is delivered through 13 projects, sitting across 6 Corporation departments, coordinated by the central Climate Action Programme Team. The purpose of this post is to provide administrative support to the delivery of the CAS, across all 13 projects. This includes diary management for the central team, administration of financial processes, supporting some communications, and undertaking ad-hoc requests where required. Main duties and responsibilities: Act as a point of contact for financial and gateway process administration, assisting to resolve issues as they arise. Request invoices, and raise, circulate and track purchase orders, as requested. Work with colleagues to ensure accurate receipting of purchase orders. Support tracking of capital code requests, liaising with colleagues in Chamberlain’s and across the wider CAS programme. Keep up to date with relevant City Corporation procedures, platforms and tools, and ensure compliance with City Corporation and Climate Action financial governance. Assist with the collation and analysis of climate performance data during the annual emissions assessment. Arrange meetings, as required, ensuring distribution of materials and documents. Assist with minuting meetings and documenting actions for follow up. Support the maintenance of key stakeholder engagement resources, ensuring materials are current, accurate, and aligned with the latest Climate Action Strategy initiatives. Assist with keeping the web platform updated for use in communicating to a wide range of stakeholders about the Climate Action Strategy. Assist in planning, coordinating, and executing stakeholder engagement events to effectively communicate and promote the Climate Action Strategy. Develop teamwork, communication, presentation and verbal skills. Learning and Development Actively and enthusiastically work towards achieving the Business Administration Apprenticeship as agreed in individual learning plan, including: Attending all the training sessions for the programme, and Undertaking any required written work at home throughout the course. Identify personal development needs and work with the Climate Action Programme Director to plan how these needs could be met. Actively and enthusiastically learn about the work of the Innovation & Growth Department’s divisions and teams. Additional Actively seek to implement the City of London’s Occupational Health and Safety Policy in relation to the duties of the post, and at all times give due regard to the health and safety of both themselves and others when carrying out duties. Actively seek to implement the City of London’s Equal Opportunity Policy and the objective to promote equality of opportunity in relation to the duties of the post. Undertake any other duties that may reasonably be requested appropriate to the grade. Training:You will be supported to achieve the Business Administration Level 3 apprenticeship. Theoretical training will be Biweekly with the support of the training provider. Practical training and support will be given in the workplace allowing you to embed your learning in the working environment. You will receive hours 6 per week to support with your apprenticeship studies. Training Outcome:On successful completion of the apprenticeship, we aim to offer the opportunity to progress to a level 3 apprenticeship, then a permanent role within the team if a position is available. Alternatively, we shall endeavour to secure an alternative position within the City of London Corporation. Employer Description:The school was founded in Brixton in 1854 to provide an education for the orphaned children of the City of London before moving to the present site, Ashtead Park, in 1926. We have a magnificent site with modern buildings alongside the original Main House set in a stunning 57 acres of parkland. This idyllic setting further supports the wellbeing of our students and staff, as being here, in the park, makes coming to work a pleasure. It looks striking in every season, and we are lucky to have a vast array of wildlife living in our woods. Today, Freemen’s is an independent day and boarding school for students aged 7-18, with a strong ethos of community and service in accordance with the values on which the school was founded. We are proudly co-educational and have been since 1854, which was radical at the time, and we continue to push the boundaries of what’s possible with our forward-thinking, progressive approach. It is the sister school of the City of London School and the City of London School for Girls, which are both independent single-gender schools located within the City of London itself. All three schools receive funding from the City of London Corporation.Working Hours :Monday to Friday 9:15am - 5pm core hours. Flexibility will be required for business needs. The role is 3 days in the office, 2 days working from home.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Non judgemental,Patience ....Read more...
Cultural, Learning and Participation Officer Apprentice
Cultural Learning and Participation Officer Apprentice will provide a pivotal role in this new Place Partnership project, to help build inclusive community engagement and cultural participation into the heart of this major capital regeneration development for Lowestoft. The role will work alongside the Battery of Ideas Volunteer Coordinator and Production Coordinator to support planning, organising and co-ordinating cultural education workshops, schedules of activity and community engagement projects including creative workshops, visits, events and digital arts, using online content and networks as appropriate to facilitate true community engagement. We're looking for a highly motivated individual, personable, and a strong communicator. A keen interest in arts and culture together with knowledge of the local area and local organisations would be beneficial. You will need a working knowledge of Microsoft Excel and Word, be good at using your initiative, and work well as part of a small team. You will work towards a Level 3 Qualification in Cultural Learning and Participation during your employment, supported by Access Creative. In summary the job will involve the following three key areas: Community Engagement and Development Events Programming Digital Engagement Job tasks: Community Engagement and Development Working with the Volunteer Coordinator and Production Coordinator Support the development and delivery of Creative Health and Family activity with partners including Family engagement Family Festival Fringe events Music touring/cultural exchange/mini festivals Events Programming Working with the Volunteer Coordinator and Production Coordinator Support the planning and production of artistic residencies with partners including Video/light/film testing Dance Visual Arts Displays and collections with Association of Suffolk Museums and Natural History Museum Popups - Community Radio, Experimental DJ Schools/College activities Create schedules of activity Digital Engagement Working with FLF’s Marketing and Communications Manager Use digital channels such as website and social media channels wit create engagement opportunities for our audiences. Additional Duties: Support other First Light Festival CIC projects as required Be a key holder and open up/lock up space as required Essential: An interest in working with grassroots community groups and organisations Excellent time management Ability to work well under pressure in a busy environment Able to pay close attention to detail and maintain accuracy whilst handling a varied and demanding workload A flexible and proactive approach to work, and able to manage own workload with minimum supervision Good communicator, using appropriate means in effective ways. Willing to learn and develop Computer literate including possessing basic word processing and spreadsheet skills Preferred: An understanding of Lowestoft’s unique creative landscape, and of the wider East Anglian arts sector An interest in arts and culture Digital skills Driving licence an advantage Flexible and proactive approach to work Be flexible for festival working over the festival weekend; there may be weekend and evening work as required. We do not pay overtime, but you will get time off in lieu Training: The apprentice will complete the Cultural, Learning and Participation Office apprenticeship with Access Industry The learning will be blended with online delivery and in person observations The apprentice will have a minimum of 6 hours of study per week If the apprentice has not achieved a grade 4/C or equivalent in maths and English, they will be required to do functional skills Training Outcome:You will expect to have a Cultural, Learning and Participation Officer Career.Employer Description:First Light Festival is a community gathering that warmly welcomes those from down the road and across the world to celebrate a unique place at a very special time: the first sunrise of midsummer in the UK’s most easterly town. The festival is organised by First Light Festival Community Interest Company (CIC), a not-for-profit organisation based in Lowestoft that aims to shine a spotlight on our incredible part of the world, and the wealth of talent and creativity that exists here. Alongside the festival, we oversee a year-round programme of arts and events that includes the running of East Point Pavilion on Lowestoft’s seafront, and a number of projects across East Suffolk. As of November 2022, we are proud to be an Arts Council England National Portfolio Organisation (NPO). First Light is created for, with and by the community: our Steering Group is made up of 14 local organisations, and guides our work. Each year, hundreds of local volunteers help us bring South Beach alive, and for 2023 we will work with all the schools and colleges in our area on creative projects in the run up to the festival. We work hand in hand with the local authorities to make sure that our impact spreads as widely and as positively as possible.Working Hours :Hours: 30 hours per week Working week: Our core hours are daytime Monday - Friday, however due to the nature of the role, you may be required to work evenings and weekends. Exact working hours TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience ....Read more...
Safeguarding & DOLs Manager
Sirona Medical are recruiting for a Safeguarding & DOLs Manager.We will not be able to consider anyone who cannot attend the office at least 3 days per week.Job PurposeTo lead and manage the development and delivery of robust Adult Safeguarding, Mental Capacity and Deprivation of Liberty Safeguarding policies, procedures and services within the London Borough Merton.Coordinate and finalise arrangements for the statutory adults safeguarding boardLine management responsibility for three members of staffTo provide advice and information to all relevant stakeholders on Mental Capacity Act and Deprivation of Liberty Safeguards.To support the implementation and on-going legal and practice requirements of the Mental Capacity Act across Merton Council, Merton Primary Care Trust and Merton’s health and social care providers.To develop and manage the professional assessment process and administrative systems as required by statutory regulations, for the delivery of Merton Council and Merton Clinical Commissioning Group Trust’s duties in relation to their roles as Supervisory Bodies as prescribed by the Deprivation of Liberty Safeguards’ Code of PracticeTo provide support and guidance for health and social care providers in Merton to develop and comply with their roles as Managing Authorities as prescribed by the Deprivation of Liberty Safeguards’ Code of Practice.Successful Applicant will haveA Social Work qualification & HCPC registration, with at least 2 years’ experience on the job.Experience of handling complex children and families court cases and/or experience of child protection investigationsA breadth of experience, including managing, monitoring and chairing children’s plans; coordinating multi-agencies, writing excellent, accurate and concise reports and engaging with and building relationships with children and familiesAn understanding of the impact of abuse, social deprivation and disadvantage on children, young people and their familiesKnowledge of children’s social care theory, legislation and practice in relation to working in a statutory children's settingknowledge and understanding of the application of safeguarding principles and a good understanding of the nature of the work and the difficult and complex decisions required to promote a child's welfareThe ability to produce concise and accurate written work including reports and case records to deadlineThe ability to analyse information and make appropriate decisions and judgments for the welfare of children and their families.The ability to make the best use of the knowledge, support and expertise of managers, colleagues and other professionalsResilience with the ability to manage the emotional impact of the work, actively making use of appropriate supportThe ability to integrate and apply social work knowledge, values and skills to practice situations in a purposeful, intentional, ethical and professional manner to promote well-beingThe ability to act with integrity and impartiality, promoting a working environment that supports our valuesA satisfactory Disclosure and Barring Service (DBS) checkBe able to safely transport children and families as and when this is needed.Flexibility in working arrangements/hours to meet operational requirements including responding to emergencies.A supportive and inclusive team where you will be empowered to make good professional decisions supported by regular supervisionA wide variety of learning & development, coaching & mentoring.20 days annual leave plus 8 bank holidays each year and a good pension scheme.Skills, Knowledge and ExperienceA qualification in social work i.e. Dipsw, MSc, CQSW, and CSS.Registration with the HCPC as a social worker.Substantial experience as a qualified social workerA Qualification in performing the role of Best Interest Assessor under the Mental Capacity Act 2005.If you are available and interested in working with Sirona Medical as a Social Worker, please do not delay in contacting us.What Sirona Medical will offer you: - Great pay rates dependent on specialities.- Variation of locations you want to be booked.- A dedicated recruitment consultant- 24 hour support.- Fast track registration with efficient compliance process.- An Excellent Referral Bonus Scheme! Sirona Medical supply Social Workers through to Team Managers/IRO's nationwide. Sirona Medical is a Healthcare Recruitment Agency supplying staff across many sectors within the UK. Sirona Medical has an excellent reputation for providing reliable Healthcare Professionals to Local Authorities. We are renowned for our fast, friendly and high quality service. Our thorough recruitment process ensures that we only provide the very best talent to our clients.With over 60 years combined experience in the recruitment industry, our experienced Recruiters are always available to provide you with the highest service levels.Sirona Medical believes in the ethics of providing more than just a service, but a relationship that allows both clients and candidates, to feel that no matter the query, request or demand, we will meet and exceed your expectations.Talk to real human, a real recruiter not a computer or an order filler, honestly we don’t bite, please give us a call when you are free or contact us via the advertisement apply button, alternatively send us an email. Please contact the Social Work Department at Sirona Medical for more information socialwork@sirona-medical.co.uk ....Read more...