Provide on-site and remote technical support to staff across UK offices
Delivery and installation of end-user hardware
Perform upgrades and updates to existing hardware and software platforms
Provisioning of new network services and software applications
Diagnosing and resolving both hardware and software based technical issues
Pro-actively engage in rolling out patches and security updates
Maintain essential security related records used throughout the business
Documenting and distributing how-to guides and technical documentation
Work with senior engineers on projects and support requests
Escalating priority issues to senior team members
Training:Information Communications Technician Level 3.Training Outcome:Successful apprentices may progress into roles such as 1st Line Support Engineer, Field Engineer, or Systems Administrator, depending on performance and qualifications achieved.Employer Description:Billington Holdings PLC is a UK based group of companies focused on its structural steel & engineering activities throughout the UK and European markets.Working Hours :Monday to Friday, working hours TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working....Read more...
Technical Support:
Provide first-line and second-line IT support for employees, including diagnosing and resolving hardware and software issues.
Assist in the installation, configuration, and maintenance of IT systems, including servers, workstations, and networking equipment.
Perform troubleshooting and repair for computer hardware, software, peripherals, and operating systems (Windows, MacOS, Linux, etc.).
Handle user requests and service tickets in a timely and professional manner.
Assist with the maintenance and management of the organization’s network infrastructure, including routers, switches, firewalls, and VPNs.
Support backup and recovery operations to ensure data integrity and availability.
Monitor system performance, resolve issues, and make recommendations for system improvements.
Participate in the deployment of software updates, security patches, and system upgrades.
Project Assistance:
Support IT projects by assisting with system implementations, migrations, and upgrades.
Help with the setup and configuration of IT equipment for new users and departments.
Collaborate with senior IT staff in the planning and execution of internal IT projects.
Documentation & Reporting:
Maintain accurate records of hardware and software inventory, system configurations, and IT procedures.
Assist in the creation and updating of user guides, FAQs, and other documentation.
Provide reports on system performance, support metrics, and project progress as required by the IT team.
Security & Compliance:
Assist in ensuring IT security standards and policies are adhered to, including password management, data encryption, and anti-virus software.
Support the implementation of organizational security measures to protect against cyber threats.
Participate in IT audits and compliance checks.
Training:An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studyingTraining Outcome:Upon successful completion of the apprenticeship, there the possibility of a full-time role available for a hard-working apprentice, and potential to specialise in areas such as cyber security, networking or provisioningEmployer Description:We’re proud to design, cut, knit and sew our clothes here in the UK. As well as keeping our environmental impact low, this allows us to craft each piece to the perfect fit and bring you beautiful, enduring styles to enjoy this season and next.Working Hours :Monday - Friday
9am till 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative....Read more...
Business Development Manager
Location: Dublin, Ireland
Sector: Security, ICT & Integrated Systems
Salary: 50-60,000 DOE Role
The Business Development Manager will be part of a wider sales team, which as a group will be responsible for both proactive new business development as well as account management. As a business development manager, the role will primarily be responsible for the generation and management of a sustainable pipeline of new customer work that reflects the current and anticipated business strategy. This will be achieved by using market research and engagement with key stakeholders and potential partner organisation with subsequent action plans to convert opportunities into tenders/sales.
Responsibilities
Business intelligence:
- Working with the wider sales team, develop and manage an up-to-date understanding of the integrated security environment over the agreed plan period, using the information to consider the implications for existing and new sectors and to develop an understanding of relevant sectors and how they are likely to respond.
- Undertake key research to understand the businesss portfolio of sectors, customers, and potential opportunities.
Client Relationship:
-
- Build on an already established network of contacts across Evolutions sectors to bring opportunities into the business that can be converted to tenders/sales.
- Be able to both take the lead on client relationships but equally introduce to regional teams and ensure a robust client relationship, management, strategy and delivery.
- Engage with sectors and customers to anticipate potential business opportunities and implement actions that will position Evolution with differentiated advantage.
- Proven in new business wins, ideally within the IP/Analytics, integrated security sector with a focus on a holistic system selling approach across all aspects of integrated security.
- A proven track record in new business development and account retention within the large corporate business sectors.
- Consultative and collaborative approach with emphasis on new business opportunities.
- Must have a proven understanding of security system design to quote fully integrated systems. Create new and foster existing relationships with integrated security suppliers and manufacturers.
- Prepare programmes of external communication, customer engagement and brand promotion that will contribute to the achievement of Evolutions objectives.
- Organise / participate in key networking events to raise Evolutions profile.
Requirements
- Experience in building commercial relationships to help deliver improved service and innovation to the customer.
- Detailed knowledge of marketing and business development (strategic and tactical). Proven ability to meet and exceed annual sales targets.
- Strong verbal and written communication skills.
- Ability to prioritise workload and meet deadlines.
- Ability to seek out and develop new relationships to achieve strategic business objectives.
- Ability to convert client relationships into opportunities for the business.
- Create a culture of constructive and effective communication.
- Communicate with authority and conviction in all situations with all levels of staff/client organisations.
- Ability to contribute to development of strategy and take responsibility for delivering strategic objectives.
- Recognise changing market forces that may impact upon customers business and puts plans into action to make a positive and proactive contribution.
- Ability to work accurately and effectively as a member of different teams both internally and externally with excellent time management and organisational skills.
- Proven ability to meet and exceed annual sales targets.
- Full /Clean Irish/EU driving licence.....Read more...
The role includes:
Contacting customers for purchase order numbers
Analysing data to produce customer Key Performance Indicators (KPI) reports
Checking prices and raising discrepancies
Customer invoice queries
Raising our purchase order numbers
Cover for reception calls
Training:
Business Administration Level 3 qualification
Functional Skills in maths and English, if required
Online delivery with workshops on:
Self-awareness
Managing performance
Communication and time management
The organisation and the value of your skills
Stakeholders
Presentation skills
Business fundamentals and regulations
Policies and decision making
Project management
Training Outcome:
Opportunity to be taken on full-time and continue development in the role for the right candidate.
Employer Description:Founded in 1994, Palletways UK is the UK’s largest express palletised freight network. With over 115 member depots strategically positioned across the UK and Ireland. They are unrivalled in their ability to connect your business to your customer’s needs.
Their growing pallet network now delivers over 25,000 pallets every day. They combine both their resources and connections to ensure goods are delivered fast and efficiently, leaving their customers to focus on growing and managing their businesses.
With industry-leading customer satisfaction levels, they are the pallet delivery partner of choice for hundreds of businesses across Europe. Working side by side with their members, they aim to be the leading International pallet delivery network service provider.
Beyond their commitment to high quality pallet delivery, they’re dedicated to eradicating smuggling and people trafficking. Using a comprehensive range of measures for all consignments, including vehicle scanning and sniffer dogs, they work closely with the relevant authorities to ensure all laws are upheld and security is maintained to protect network members and customers alike.
Palletways UK Limited is Palletways largest domestic network, with one national hub and 4 regional hubs strategically placed around the UK to ensure efficiency and fewer miles travelled for your freight. Palletways runs 8 owned operations located in Birmingham, Bournemouth, Bristol, Cardiff, Edinburgh, Livingston, London and Milton Keynes.Working Hours :08:00 - 16:30 or 09:00 - 17:30, Monday - Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Assist with security tasks such as password resets, group policies, multi-factor authentication, and anti-virus management
Use knowledge base articles and work with peers to carry out technical tasks, resolving first-line issues and collaborating with senior staff on more complex problems to gain practical experience
Document tasks and escalations using a ticketing system, and provide support to internal and external users via phone, email, and ticketing
Work with hardware by building and setting up new machines, installing printers, and eventually supporting network devices like routers, firewalls, and switches
Install, configure, and update client software and operating systems, manage patches and drivers, and understand network setups for both wired and wireless connections
Use PowerShell to automate tasks and assist in problem-solving
Training Outcome:
Possible full-time position with the business and progression onto a Level 4 programme
Employer Description:At Amshire, we believe your IT support should do more than just keep the lights on. It should drive growth, reduce risks, and adapt as your business evolves.
Whether you’re a fast-moving SME or an established enterprise, our Manchester-based team delivers proactive, people-first IT services that solve today’s problems and prepare you for tomorrow.Working Hours :Monday to Friday
9am- 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working....Read more...
IT Infrastructure Support Engineer required to join a growing IT Operations team. This role plays a critical part in ensuring IT systems, data centre environments, and server infrastructure run reliably, securely, perform reliably. You will act as a key point of escalation for server, network, and data centre issues, providing advanced technical support to internal teams and helping maintain the stability of our core IT services.
Requirements
Experience delivering IT infrastructure and data centre services.
Microsoft Server fluency.
Windows Server
Active Directory
Microsoft SQL Server with SQL
Microsoft Office
Cisco networking technologies
Windows XP for legacy systems support
Responsibilities
Monitor data centres, networks, servers, and infrastructure to identify signs of issues, outages, or performance degradation.
Script and document existing configurations, and automate changes to improve accuracy and efficiency.
Server patching and closing security vulnerabilities across the environment.
Build, configure, and deploy bespoke Windows servers to support business requirements.
Escalation support for the IT team on complex infrastructure and datacentre tickets.....Read more...
IT Infrastructure Support Engineer required to join a growing IT Operations team. This role plays a critical part in ensuring IT systems, data centre environments, and server infrastructure run reliably, securely, perform reliably. You will act as a key point of escalation for server, network, and data centre issues, providing advanced technical support to internal teams and helping maintain the stability of our core IT services.
Requirements
Experience delivering IT infrastructure and data centre services.
Microsoft Server fluency.
Windows Server
Active Directory
Microsoft SQL Server with SQL
Microsoft Office
Cisco networking technologies
Windows XP for legacy systems support
Responsibilities
Monitor data centres, networks, servers, and infrastructure to identify signs of issues, outages, or performance degradation.
Script and document existing configurations, and automate changes to improve accuracy and efficiency.
Server patching and closing security vulnerabilities across the environment.
Build, configure, and deploy bespoke Windows servers to support business requirements.
Escalation support for the IT team on complex infrastructure and datacentre tickets.....Read more...
As an apprentice, you'll be part of Babcock's Skynet Service Delivery Wrap (SDW) program, which plays a crucial role in providing essential communication capabilities to the UK and NATO armed forces. The Skynet system ensures that service personnel can stay connected anytime, anywhere, in any environment on Earth. By joining this program, you won’t just acquire specialised network engineering skills - you’ll also contribute to projects that are critical to the security of the UK.
You will work our Bordon location, where our teams help to maintain and modernise the UK’s sovereign space communications. Throughout your apprenticeship, you will have the chance to rotate through different Skynet SDW Infrastructure teams, gaining valuable insights into their operations and taking on increasingly complex tasks as your experience and skills grow.
Typical tasks include:
Troubleshooting and resolving network issues
Providing technical support to customers and key stakeholders, addressing queries and delivering effective solutions
Interpreting technical information and aligning it with organisational requirements and expectations
Learning and applying safe working practices in diverse environments, including working at height and in confined spaces
Training:During your apprenticeship, you will study and learn in the role of a Network Engineer. The course includes a wide range of specialist modules designed to provide you with a strong theoretical foundation for your future career. You will also develop practical skills, including:
Installing, configuring, and testing network components or devices (both physical and virtual)
Collecting and analysing data to monitor network performance.
Improving and maintaining network systems or services to meet set standards
Identifying and fixing network issues to restore operations, escalating issues if needed
Upgrading physical and virtual network systems
Interpreting written requirements and technical documents to deliver network systems and services effectively
Keeping accurate records in line with organisational policies
Your apprenticeship will culminate in an End Point Assessment (EPA), where an independent assessor will evaluate your performance against the Knowledge, Skills, and Behaviours (KSBs) defined in the occupational standard. This final assessment allows you to demonstrate the expertise you have gained during the programme.Training Outcome:
The space industry is on a remarkable growth trajectory, with its global value projected to triple by 2035
As part of this booming sector, the skills and experience you’ll develop in network cabling will remain in high demand for years to come
Completing the apprenticeship programme is just the start of an exciting career journey with us. We are dedicated to your continued professional growth, offering ongoing development opportunities at our Bordon site
Employer Description:Babcock is an international defence company providing support and product solutions to enhance our customers’ defence capabilities and critical assets. We provide through-life technical and engineering support for our customers’ assets, delivering improvements in performance, availability and programme cost. Our c27,700 employees deliver these critical services to defence and civil customers, including engineering support to naval, land, air and nuclear operations, frontline support, specialist training and asset management. We also design and manufacture a range of defence and civil specialist equipment, from naval ship and weapons handling systems to liquid gas handling systems. We also provide integrated, technology-enabled solutions to our defence customers in areas such as secure communications, electronic warfare and air defence.Working Hours :Monday to Friday
9am to 5pmSkills: Communication skills,Attention to detail,Team working....Read more...
You will learn how to:
Serve as the first point of contact for all technical queries globally, ensuring swift and efficient resolution of issues
Manage the ticketing system, prioritising requests and escalating complex problems to the relevant senior team members
Provision and de-provision user accounts across various systems, managing access controls and permissions with a focus on 'least privilege'
Assist in the routine maintenance and monitoring of network, server, and cloud infrastructure
Conduct regular vulnerability assessments and system patching to ensure all devices and software are secure and up to date
Actively support the Incident Response process by investigating security alerts and applying essential security controls, such as anti-malware and firewall policies
Help to enforce internal IT policies and procedures, contributing to a strong culture of IT governance
Assist in documenting and auditing technical processes to ensure adherence to international and regional regulations (e.g., GDPR, ISO27001)
Contribute to the creation and maintenance of knowledge base articles and training materials for end-users
Training:Information Communications Technician Level 3.Training Outcome:Successful apprentices may progress into roles such as 1st Line Support Engineer, Field Engineer, or Systems Administrator, depending on performance and qualifications achieved.Employer Description:ASM unlocks your hidden potential. Whether that be from making savings on your tail spend, uncovering new opportunities or introducing you to the latest technology, ASM can be the vehicle that drives your business forward.Working Hours :Monday - Friday 9am - 5:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working....Read more...
This is a fantastic opportunity for the right person who is enthusiastic, hardworking and wants to learn new skills.
Full training will be provided within the workplace alongside attending weekly day release to achieve the Fire, Emergency and Security Systems level 3 Apprenticeship.
Main Duties include:
Installation, maintenance and commissioning of Fire Alarm and Security Systems
Installing cabling / pulling through (first fix)
Drilling holes / using a cordless drill and a range of hand tools
Confident and polite liaison with company employees and customers
Completion of all relevant job paperwork
Handover & training of systems to customers
Working to the company procedures and following all health & safety guidelines
These duties are not exhaustive and other duties may be required from time to time. It is also anticipated that the duties will progress over time.
Driving licence and access to own vehicle would be preferred but is not essential for the right candidate who is looking to achieve this within an agreed timescale. IT skills would also be desirable.
Probationary period applies.Training:Fire, Emergency and Security Systems level 3 apprenticeship.
Attend weekly day release sessions at Access Training, Gateshead. Training Outcome:There is an excellent opportunity to develop within the company for the right candidate who is enthusiastic and willing to learn new skills.Employer Description:Established in 2011 by Ian Brown, Andy Marshall and Kane Hobson, Paramount Group was originally formed to create a and deliver high end data network services to the Industrial and Commercial sector. Now Paramount Group are a multi-discipline deliverance business covering the whole of UK and EMEA, working for major corporations in the Fortune 500 and Fortune 100 whilst retaining our roots in the North East of England, we are proud to work with the likes of local businesses such as Learning Curve Group, Durham Cathedral, Tyne Coast College and many others.Working Hours :40 hours 8am -5pm Monday to Friday.Skills: Communication skills,Attention to detail,Team working,Initiative,Clean and tidy appearance,Punctual....Read more...
Are you passionate about delivering exceptional service to customers? We're seeking a skilled an IT Field Service Engineer to join our team in Chesterfield.Your role will be pivotal in ensuring the smooth operation of ICT & AV equipment at client sites through preventative maintenance, repairs, and expert support. The role will predominantly be working with our education partners, so it may be of interest to someone who has a knowledge of working with schools and has an interest in making a difference to the use of technology in education.Benefits of Working with Us:
Annual Leave: We offer 20 days annual leave per year increasing 1 day per year up to a maximum of 25. In addition to this we close the business down over the school Christmas holidays - the team have to hold 3 days of their allowance back but get 2 weeks off fully paid (this normally accounts for an additional 7 -8 days paid holiday)Private Medical Insurance (PMI): It includes mental health wellbeing cover & Gym membership discountsMileage Allowance: Provided for business travelUniform: Provided for employeesFlexible Working: Championing a flexible working approach for all employees
Key Responsibilities:
Collaborate with the service department team to conduct preventative maintenance visits and repairs on ICT & AV equipment at client sitesInstall and monitor classroom equipment, maintaining efficient maintenance schedules, warranty logs, and repair arrangementsEnsure licensing checks are conducted in accordance with service level agreementsProvide advice, support, and handover information to clients and, when necessary, pupils on-siteLiaise with third-party suppliers and provide support for complex client issuesAssist clients and staff with new product demonstrations and training on hardware and softwareCreate backups on-site for clients and manage security measures and protection protocols for internet browsingPerform basic scheduled maintenance on audiovisual equipment and conduct fault finding with peripherals, offering remote 1st and 2nd line supportManage server and network operations both on-site and remotely, including installation of new cabling and decommissioning of redundant equipment and cabling
Skills and Experience:
Proficiency in Windows servers 2012-2022 and strong MS Office skills with knowledge of O365Comfortable using all versions of Windows and experience with Network Security TechnologiesFamiliarity with Hyper V / VM ware, Active Directory, Group Policy Management, DNS Configuration, and DHCP ConfigurationAdditional practical experience with WSUS Management, MDT / WDS capture, and Antivirus knowledge is advantageousKnowledge of routers, switches, iPad Deployment Solutions, and Apple Network Configuration is desirableAbility to diagnose failures, take corrective action, and repair on-site
Attributes:
Self-starter with the ability to drive projects to completion independentlyExcellent interpersonal skills with a strong focus on customer serviceMaintains professional standards of quality of work, personal presentation, and conductCollaborative team player with a customer-focused mindsetFlexible and adaptable to changing priorities and tasks
Join Us:If you're ready to take your career to the next level and be part of a dynamic team committed to excellence, we want to hear from you! Please submit your CV to the link provided & we will be in direct contact.Don't miss this opportunity to make a difference in the field of ICT & AV equipment services!....Read more...
Act as the first point of contact for technical queries across the business globally, ensuring quick and professional resolution of issues
Manage and update the ticketing system, prioritising requests and escalating complex problems to senior engineers when necessary
Support with user account provisioning and de-provisioning, ensuring correct access levels and applying ‘least privilege’ principles
Assist with the maintenance and monitoring of network, server, and cloud infrastructure, learning how modern IT environments operate
Perform vulnerability assessments, security updates, and routine patching to keep systems secure and compliant
Participate in the Incident Response process by investigating alerts and applying key security controls including anti-malware updates and firewall policies
Help maintain high standards of IT governance, ensuring compliance with regulations such as GDPR and ISO27001
Contribute to documentation, knowledge base articles, and training materials for end users
Training:
Information Communications Technician Level 3 Apprenticeship Standard
Training Outcome:
Possible full-time position with the business and progression onto a Level 4 programme
Employer Description:With over 30 years of experience, ASM Technologies is known for pushing boundaries, delivering cutting-edge solutions, and partnering with the world’s largest tech vendors. They pride themselves on being agile, modern, and people-centric, with a strong commitment to employee development and wellbeing. This is the perfect place to start your IT journey — surrounded by a supportive team, modern facilities, and a culture that encourages growth from day one.Working Hours :Monday - Friday, 9.00am - 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working....Read more...
As an Internet Security Support Engineer, you won't just be maintaining systems; you will be a foundational member of the team helping to shape the future direction of our support offering and our business. If you want a role where your technical input directly impacts company strategy, this is it.Your Future Pathway: Growth and SpecialisationWe believe in rewarding expertise and ambition. Success in this role will open two primary pathways as NetThreat Ltd grows:
Technical Specialist: Continue to deepen your technical expertise, potentially moving into higher-tier support, implementation, or security architecture.Pre-Sales Engineer: Leverage your product knowledge and communication skills to focus on the commercial side, providing key technical support to the sales team and owning product demonstrations.
Investment in Your Skills:We are fully committed to your professional development:
We will cover the cost of relevant vendor certifications.We can allow dedicated study time during office hours to help you achieve your professional goals.We also can provide in-house training where appropriate.
The Role: Go-To Technical Expert & Strategic PartnerThe Internet Security Support Engineer is the technical backbone of NetThreat Ltd. You will be the organisation's primary technical expert, providing essential support across the entire customer lifecycle. You will report directly to the Operations Manager. Key Responsibilities:
Customer Support: Provide critical Tier 1/2 technical support to our customers, troubleshooting network security issues and providing configuration support and guidance.Technical Authority: Act as the internal "go-to" technical resource, helping the wider team understand and address security challenges.Pre- and Post-Sales Support: Assist the sales team by providing technical validation, product insight, and expert demonstrations.Security Focus: Manage and support essential security infrastructure, focusing primarily on key firewall technologies.Service Shaping: Work directly with management to evaluate, refine, and improve our customer support processes as we scale our MSSP offering.
Schedule and Remote Work Note:This is a fully remote position. The standard working week is 35 hours. While the role promotes excellent work-life balance, please note there may be an occasional requirement for work outside of normal business hours for critical maintenance or projects, which will always be agreed upon in advance with your manager. The successful candidate must be self-motivated, highly organised, and comfortable working independently. What You Need to SucceedEssential Skills:
Experience: Minimum of 2 years experience in a Technical Support or IT support role.Networking Expertise: Solid, demonstrable experience in general networking concepts, including routing, switching, and VLAN configuration.Firewall Fundamentals: Essential experience in managing, configuring, or supporting firewall appliances.Communication: Strong written and verbal communication skills are critical for effective customer interaction and internal knowledge sharing.Work Ethic: Proven ability to work autonomously, manage priorities effectively, and maintain a high level of self-motivation in a remote environment.
Desired Skills:
Vendor Expertise: Hands-on experience or certifications with our primary firewall vendors, SonicWall and WatchGuard. (Training will be provided, but this is a significant advantage).Wider Security Knowledge: Familiarity with other areas of the internet security industry (e.g., Endpoint Detection and Response, VPNs, or ZTNA).Location: FULLY REMOTE (UK Based) Salary: £35,000 - £42,000 (Depending on Experience)About usFor over 20 years, NetThreat has been a trusted leader in internet security, maintaining a respected and top-tier partner status with our primary vendors. We are now leveraging this deep-rooted expertise as we transition into a dedicated Managed Security Services Provider (MSSP). This isn't just a name change - it's a fundamental commitment to providing proactive, managed defence for our clients. NetThreat Ltd is on an exciting and pivotal mission: to make robust cybersecurity accessible and effective for Small and Medium Enterprises (SMEs).Join the Journey: Apply here and shape the future of SME Cybersecurity....Read more...
To provide first-line IT support to staff and students, ensuring the smooth operation of the school’s IT systems and equipment. This is an apprenticeship position, combining on-the-job training with formal study towards a recognised IT qualification. The technician will work under the direction of the Network Manager, assisting with day-to-day technical issues and supporting the effective use of technology across the school and sixth form college.
Key Responsibilities
Technical Support
Serve as the first point of contact for IT support queries from staff and students, responding promptly to requests via the helpdesk or in person
Troubleshoot and resolve basic hardware and software issues on desktops, laptops, printers, and other devices
Install, configure, and maintain IT equipment, including computers, peripherals, and classroom technology (e.g., interactive whiteboards, projectors)
Assist with the setup of IT equipment for lessons, assemblies, exams, and school events
Maintain accurate records of support requests, repairs, and inventory.
Report unresolved or complex issues to the Network Manager or escalate as appropriate
Network and Systems Support
Support the maintenance and monitoring of the school’s network, under the guidance of the Network Manager.
Assist with user account administration (e.g. password resets, access permissions).
Help ensure IT security by following procedures for antivirus, updates, and safeguarding data.
Support the deployment of new hardware and software, including routine updates and installations.
Training:
Information Communications Technician Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills
Training Outcome:
Potential full-time position for the right candidate after completion of the apprenticeship
Employer Description:Alexandra Park School is a thriving and dynamic school which boasts excellent examination results and an outstanding curriculum experience in both the main school and the sixth form. The school is situated on a beautiful five-acre site adjacent to Oliver Tambo Park within sight of Alexandra Palace. The school was opened in 1999 with the aim of creating a great comprehensive school at the heart of the community. We have become that great local school offering top-class education alongside a wealth of opportunities.
Ours is a rich, diverse and harmonious community with a culture of outstanding teaching and learning at its heart. Our school motto is “Success for all” and everything we do is planned to enable us to achieve this vision. At APS students will discover a supportive and friendly environment. High standards of discipline and behaviour are expected and maintained thus ensuring a safe, structured working environment where every individual is encouraged to strive for excellence. Our objective is to foster confident and responsible citizens who are prepared to meet the challenges of life.Working Hours :Monday- Friday, between 8.00am- 4.00pm.
Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience,Positive attitude,Motivated,Passion for ICT,Troubleshooting,Hardware and software....Read more...
An opportunity has arisen for an Senior DevOps Engineer / Infrastructure Lead to join a national organisation that provides free and confidential support to individuals affected by crime or traumatic incidents.
As a Senior DevOps Engineer / Infrastructure Lead, you will be responsible for overseeing infrastructure strategy, driving DevOps best practices, and ensuring robust cloud operations across Azure and AWS environments.
This is a permanent role offering a salary of £43,450 and benefits. You will be home or remote-based, with occasional travel to the office required.
Candidates must have the right to work in the UK. Due to the nature of the role you will need to have been resident in the UK for at least 3-4 years in order to be able to comply with NPPV2 & SC security clearance requirements.
You will be responsible for:
* Leading and mentoring a multidisciplinary Infrastructure and DevOps team to deliver outstanding service levels and meet operational targets.
* Designing and implementing infrastructure and DevOps roadmaps aligned with organisational priorities.
* Overseeing cloud environments across AWS and Azure, ensuring performance, scalability, and security.
* Managing and improving Infrastructure as Code (IaC) deployment using GitHub and automation tools.
* Maintaining and optimising CI/CD pipelines to enable continuous delivery of secure and reliable applications.
* Managing container orchestration (Kubernetes/EKS) and serverless platforms (AWS Lambda).
* Implementing automation across deployment, monitoring, and scaling processes.
* Ensuring compliance with security standards and regulatory frameworks (including ISO27001, GDPR, and Cyber Essentials Plus).
* Collaborating closely with cross-functional teams to deliver integrated technical solutions.
* Producing documentation, reports, and governance for infrastructure and DevOps processes.
* Overseeing change and release management processes to ensure smooth delivery of updates and improvements.
What We Are Looking For
* Previously worked as a Senior DevOps Engineer, DevOps Engineer, Cloud Infrastructure Engineer, Infrastructure Lead, DevOps Lead, Infrastructure Engineer, Cloud Engineer, Platform Engineer, Site Reliability Engineer, SRE Engineer, DevOps Architect, Infrastructure Architect or in a similar role.
* Leadership experience of 2 years within Infrastructure and DevOps environments.
* Strong technical knowledge across AWS and Azure platforms.
* Expertise in Infrastructure as Code (Terraform or CloudFormation) and version control (GitHub).
* Proficiency in CI/CD pipelines, automation, and containerisation (Docker/Kubernetes).
* Familiarity with serverless technologies such as AWS or Azure.
* Advanced understanding of networking, cloud operations, and IT security.
* Experience in enterprise environments aligned with ITIL principles.
* Hands-on experience troubleshooting and maintaining network systems (MPLS WAN, SD-WAN, VPNs, VLANs, routers, switches).
* Sound knowledge of monitoring tools (CloudWatch, Prometheus, ELK).
* Relevant IT or technology qualifications.
* Right to work in the UK
This is an outstanding opportunity to lead a talented team and make a genuine impact within a forward-thinking organisation.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Provide Tier 1 and supervised Tier 2 IT systems support for the company’s users, devices, and internal network services, escalating complex issues as required
Assist with employee onboarding and offboarding, including provisioning equipment, configuring access permissions, and documenting asset inventory
Support the purchase, setup, and installation of IT equipment as required
Maintain an accurate inventory of all technology assets, ensuring updates to asset management systems
Assist in developing, documenting, and managing processes for supporting the IT environment holistically, including but not limited to workstation deployment, system access management, software patching/upgrades, and management of cloud services
Help manage service accounts and vendor contracts (e.g. internet, phone, printer)
Contribute to maintaining documentation of the company’s technology architecture
Research and suggest service enhancements to improve efficiency and user experience
Support the implementation and maintenance of the company’s ISO 27001 Information Security Management System and ISO 27701 Privacy Information Management System
Assist with cyber security initiatives such as endpoint management, access control, and awareness activities
Assist with privacy and cyber client engagements as required
Ensure compliance with GDPR and UK data protection regulations in all IT operations
Collaborate closely with the Tech Ops Manager and US Tech Ops team to maintain global standards and support cross-region initiatives
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Special Projects and Services Limited (SPS) is a UK-based security and risk management company founded in 1991. Operating globally, SPS provides crisis response, risk assessment, medical operations support, and project management in high-risk or complex environments. Known for its expertise in global assistance and specialist security operations, SPS was acquired by Concentric in 2025, strengthening its position as a trusted provider of integrated risk and crisis management solutions.Working Hours :This role is a hybrid working remotely from a home office and the SPS Hereford corporate office. Days and hours of work are Monday through Friday. Evening and weekend work may be required as job duties demand. This position requires up to 10% travel.Skills: IT skills,Attention to detail,Problem solving skills....Read more...
Act as the first point of contact for all IT-related queries via phone, email, in-person and through the Service desk
Log, track, and resolve support tickets using the college’s helpdesk system
Troubleshoot and resolve basic hardware, software, and network issues
Set up and maintain user accounts, passwords, and permissions in line with college policies
Install, configure, and update software and hardware on desktops, laptops, and mobile devices, including managing backups and supporting assistive technologies
Perform basic network checks (Wi-Fi troubleshooting, cable testing, patching) under supervision and assist in monitoring and maintaining network equipment, storage devices and cloud services
Support the use of college systems such as Microsoft 365, VLEs and MIS platforms
Assist with classroom technology including projectors, interactive whiteboards, and AV equipment
Assist with security activities, including implementing updates, performing anti-virus scans, managing access controls
Escalate complex issues to second-line support or relevant teams when necessary
Maintain accurate documentation of IT assets and support procedures
Provide basic training and guidance to users on common IT tools and best practices
Participate in routine maintenance tasks and IT projects as required
Training:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:
Upon completing the apprenticeship, there may be opportunities to progress into a permanent role, depending on business needs and individual performance
Employer Description:The Oaklands Education Group is a vibrant and diverse learning-centred community with a proud 100-year history of delivering transformational education. We are ambitious, innovative, and committed to being internationally known, nationally recognised, regionally relevant, and locally significant.
As we continue to invest in our digital infrastructure, cloud services, and modern learning technologies, we are looking for a motivated and tech-curious apprentice to provide exceptional first-line technical support across the organisation. This role is perfect for someone passionate about IT, problem-solving, and helping others—someone who wants to develop real hands-on skills while working towards a recognised Level 3 qualification.Working Hours :Monday - Friday, 8.30am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
JOB DESCRIPTION
Location: Vernon Hills, IL
Department: IT
Direct Reports/Manages others: No
Senior Systems Engineer, Cloud and Compute (for our Cloud and On-Prem Engineering and Operations team)
We're looking for a hands-on Senior Systems Engineer to join our high-performing Cloud and Compute engineering team at a multibillion-dollar global organization. If you thrive in complex enterprise environments and enjoy solving technical challenges at scale, this is the role for you.
This position plays a key role in architecting, implementing, and optimizing our hybrid infrastructure, including Azure Cloud, VMware, Hyper-V, Storage and Windows Server platforms. You'll drive forward key modernization initiatives such as:
Upgrading to Windows Server 2025
Migrating and building workloads in Azure as part of our cloud transformation journey
Modernizing and upgrading our ESXi infrastructure
And more exciting, high-impact projects across our global footprint
In this role, you'll contribute to the technical direction of application hosting, storage, virtualization, and disaster recovery. You'll collaborate cross-functionally with teams across infrastructure, application development, networking and security to ensure scalable, secure, and high-performing solutions. If you're passionate about infrastructure modernization, cloud adoption, and continuous improvement, and you bring deep technical expertise with a strategic mindset, we'd love to hear from you.
Responsibilities:
Design, optimize, and implement application hosting solutions in both Azure cloud and on-premise data centers that meet the demands of the business.
Evaluate the current and upcoming infrastructure stack from a security perspective and provide hardening recommendations.
Virtualization and Windows optimization & performance
Active Directory domain consolidations
Coordinates and supports information security efforts in server, virtualization and storage. This includes working with application developers and database administrators to plan and implement application security within application environments. Thus providing guidance on risks and vulnerabilities related to common application protocols, web services security, and end user systems.
Scripting and automation of application hosting and storage maintenance
Disaster and Site Recovery
Take part in life cycle management/ refresh of equipment
Systems management and alerting, which may include nonbusiness hours on-call support rotation as needed.
Collaborate with network services, software systems engineering and/or application development to restore service and/or identify problems
Assist with other facets of IT operations and projects as needed.
Qualifications:
10+ years in engineering role for application hosting for global entities with $3B+ in annual revenue.
10+ years with MS Server and Virtualization platforms (VMWare & MS Hypervisor)
10+ years with mass storage units (HP Storage, IBM storage, etc.)
10+ years with ITIL processes and industry best practices for application hosting
5+ years with Azure IaaS and PaaS experience
BS or MS in Computer Science or equivalent education.
Excellent oral and written communication
Strong problem-solving skills, attention to detail and the ability to work both independently and as part of a team.
Ability to manage and deliver multiple priorities in a timely fashion.
Ability to support cross-team collaboration to ensure your focus area integrates with the overall solutions.
Experience with IBM Power Systems and AS400 is a plus.
MCSE, Security, ITIL, and/or Azure certifications are a plus. Salary: $145,000 - $170,000, bonus eligible
From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave. We also offer a 401(k) plan after three months of employment. Associates are vested in the RPM Pension plan after completing five years of service. Rust-Oleum offers 9 paid holidays and one floating holiday per year. You are also eligible to earn three weeks of vacation on an annualized basis.
Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.Apply for this ad Online!....Read more...
Providing basic IT support to staff, both in person and remotely
Assisting with the setup of new equipment such as computers, printers, tablets, and phones
Helping create and manage user accounts, passwords and permissions
Supporting routine maintenance of systems like Active Directory and Microsoft 365
Learning how to apply software updates and security patches to devices and servers
Assisting with the monitoring and maintenance of company software (e.g. ERP systems, email tools)
Working with senior IT staff and external suppliers to resolve technical issues
Helping maintain IT security, including antivirus tools and firewalls
Assisting with diagnosing and fixing network or hardware problems
Monitoring and checking system and data backups
Providing general technical support to users and the IT team
Taking part in training to develop your technical skills
Helping with day-to-day IT administration tasks
Supporting mobile phone setup and management
Helping ensure systems meet company and industry standards
Supporting the IT Manager with ongoing tasks and projects
Training:You will be based at our Head Office, in Ulting, Essex CM9 6QH, where your training will be on the job. You will be given time during your working week to complete college course work and portfolio work. You may be required to attend Chelmsford College from time to time.Training Outcome:Following the successful completion of the apprenticeship the employee could progress into a permanent member of the team as an IT Support Administrator.Employer Description:Founded in 1898, our family-owned firm supplies a wide range of machinery; from garden mowers and chainsaws to combine harvesters and construction excavators as well as selling a huge selection of clothing, footwear, garden sundries and DIY products across 19 country stores.Working Hours :Monday to Friday, 8:30am to 5.00pm, with a 1 hour unpaid lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Patience....Read more...
We currently have an urgent vacancy for a Service Desk Support Analyst on behalf of our client, a National Charity, based in the St Mellons area of Cardiff. Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment.
Due to the nature of the organisation's public services, you will be expected to go through and obtain SC security clearance and NPPV2 Police Vetting before starting the role. Therefore, you must have been a working resident in the UK for the last 4 years. Alternatively, already hold current SC security clearance.
This is a permanent role offering hybrid working options (at least 3 days in office), a salary of £26,150 and benefits.
We are looking for an individual who can offer prior Service Desk (Helpdesk Support) experience in a Microsoft Windows environment providing 1st with some 2nd line technical support including application support of bespoke applications (CRM).
We need someone who can offer:
* Experience of working in 1st / 2nd line Service Desk support role
* Windows Active Directory and Microsoft EntraID (Azure), managing computer and user accounts, groups and containers
* Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
* Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl. switches, routers and firewalls
* Microsoft Windows 10/11 & MS Office 2016 & O365 installation, configuration and troubleshooting
* Desktop and browser security components: including site security certificates, firewalls and anti-virus
* Supporting Voice Over IP telephony solutions, specifically Zoom Workplace
* Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment
* Ability to multitask across multiple incidents, be organised and have a keen eye for detail
* Naturally, as the role involves supporting users nationally you will have excellent communications skills, both verbally and written.
The service desk operates between the hours 9.00 to 17.00 Monday to Friday but may require occasional rare travel to support local offices and stakeholders throughout the country. This is a high-volume environment, and you will be dealing with circa 35-40 tickets a day. The right candidate must have the ability to take ownership of issues and see them through to resolution while providing excellent service.
In return our client offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, cycle to work scheme, and the opportunity to play a key role in a national charity providing world-class services.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Service Desk, 2nd Line, 1st Line, Support, Helpdesk, ITIL v3 / v4, Windows Server, AD, Active Directory, Exchange 2016, Windows 11 & 10, Office 2016, O365, Firewall, Antivirus, Anti-Virus, Antispyware, Spyware, Broadband, ADSL, VPN, Microsoft Dynamics CRM, Track-IT, Skype for Business, VOIP, Networking, Azure, IT technician, IT support engineer, IT engineer, 1st line support engineer, 2nd line support engineer, 1st line engineer, 2nd line engineer, Helpdesk Engineer,
....Read more...
We currently have an urgent vacancy for a Service Desk Support Analyst / IT Support Engineer on behalf of our client, a National Charity, based in the St Mellons area of Cardiff. Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment.
Due to the nature of the organisation's public services, you will be expected to go through and obtain SC security clearance and NPPV2 Police Vetting before starting the role. Therefore, you must have been a working resident in the UK for the last 4 years. Alternatively, already hold current SC security clearance.
This is a permanent role offering hybrid working options (at least 3 days in office), a salary of £26,150 and benefits.
We are looking for an individual who can offer prior Service Desk (Helpdesk Support) experience in a Microsoft Windows environment providing 1st with some 2nd line technical support including application support of bespoke applications (CRM).
We need someone who can offer:
* Experience of working in 1st / 2nd line Service Desk support role
* Windows Active Directory and Microsoft EntraID (Azure), managing computer and user accounts, groups and containers
* Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
* Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl. switches, routers and firewalls
* Microsoft Windows 10/11 & MS Office 2016 & O365 installation, configuration and troubleshooting
* Desktop and browser security components: including site security certificates, firewalls and anti-virus
* Supporting Voice Over IP telephony solutions, specifically Zoom Workplace
* Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment
* Ability to multitask across multiple incidents, be organised and have a keen eye for detail
* Naturally, as the role involves supporting users nationally you will have excellent communications skills, both verbally and written.
The service desk operates between the hours 9.00 to 17.00 Monday to Friday but may require occasional rare travel to support local offices and stakeholders throughout the country. This is a high-volume environment, and you will be dealing with circa 35-40 tickets a day. The right candidate must have the ability to take ownership of issues and see them through to resolution while providing excellent service.
In return our client offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, cycle to work scheme, and the opportunity to play a key role in a national charity providing world-class services.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Service Desk, 2nd Line, 1st Line, Support, Helpdesk, ITIL v3 / v4, Windows Server, AD, Active Directory, Exchange 2016, Windows 11 & 10, Office 2016, O365, Firewall, Antivirus, Anti-Virus, Antispyware, Spyware, Broadband, ADSL, VPN, Microsoft Dynamics CRM, Track-IT, Skype for Business, VOIP, Networking, Azure, IT technician, IT support engineer, IT engineer, 1st line support engineer, 2nd line support engineer, 1st line engineer, 2nd line engineer, Helpdesk Engineer,
....Read more...
We currently have an urgent vacancy for a Service Desk Support Analyst / IT Engineer on behalf of our client, a National Charity, based in the St Mellons area of Cardiff. Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment.
Due to the nature of the organisation's public services, you will be expected to go through and obtain SC security clearance and NPPV2 Police Vetting before starting the role. Therefore, you must have been a working resident in the UK for the last 4 years. Alternatively, already hold current SC security clearance.
This is a permanent role offering hybrid working options (at least 3 days in office), a salary of £26,150 and benefits.
We are looking for an individual who can offer prior Service Desk (Helpdesk Support) experience in a Microsoft Windows environment providing 1st with some 2nd line technical support including application support of bespoke applications (CRM).
We need someone who can offer:
* Experience of working in 1st / 2nd line Service Desk support role
* Windows Active Directory and Microsoft EntraID (Azure), managing computer and user accounts, groups and containers
* Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
* Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl. switches, routers and firewalls
* Microsoft Windows 10/11 & MS Office 2016 & O365 installation, configuration and troubleshooting
* Desktop and browser security components: including site security certificates, firewalls and anti-virus
* Supporting Voice Over IP telephony solutions, specifically Zoom Workplace
* Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment
* Ability to multitask across multiple incidents, be organised and have a keen eye for detail
* Naturally, as the role involves supporting users nationally you will have excellent communications skills, both verbally and written.
The service desk operates between the hours 9.00 to 17.00 Monday to Friday but may require occasional rare travel to support local offices and stakeholders throughout the country. This is a high-volume environment, and you will be dealing with circa 35-40 tickets a day. The right candidate must have the ability to take ownership of issues and see them through to resolution while providing excellent service.
In return our client offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, cycle to work scheme, and the opportunity to play a key role in a national charity providing world-class services.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Service Desk, 2nd Line, 1st Line, Support, Helpdesk, ITIL v3 / v4, Windows Server, AD, Active Directory, Exchange 2016, Windows 11 & 10, Office 2016, O365, Firewall, Antivirus, Anti-Virus, Antispyware, Spyware, Broadband, ADSL, VPN, Microsoft Dynamics CRM, Track-IT, Skype for Business, VOIP, Networking, Azure, IT technician, IT support engineer, IT engineer, 1st line support engineer, 2nd line support engineer, 1st line engineer, 2nd line engineer, Helpdesk Engineer,
....Read more...
The aim of this role, once you are qualified is to be the go-to person for maintaining, optimising and supporting Kingfisher Windows' IT systems across the business. From troubleshooting hardware and software issues to working with industry-specific applications, you'll play a key role in keeping operations efficient, secure and compliant.
Over the period of your apprenticeship, you will start to learn how to undertake the following tasks:
Provide day-to-day IT Support for staff across multiple departments, managing and prioritising workload effectively
Maintain and optimise business-critical applications including Window Designer and LogiKal (Training will be provided on these systems)
Manage and support database systems
Install, configure and maintain workstations, mobile devices, printers, scanners and other peripherals
Oversee hardware, network and server infrastructure
Maintain user accounts, folder permissions and IT policies
Assist with system upgrades, integrations and process improvements
Develop and maintain bespoke software and reports to support operational needs
Ensure network security through antivirus management, Windows updates and best-practice protocols
Support compliance and audit requirements through robust IT processes and documentation
Undertake project work and other reasonable tasks to support business objectives
Training:The successful candidate will work towards a Level 3 Information Communications Technician Qualification, which will take 18-months plus EPA (End Point Assessment).Training Outcome:Progression onto a full-time role within the business.Employer Description:EN:Able Futures, award-winning Shared/Flexi Job apprenticeship service will support you through your apprenticeship journey and professional development. We employ our apprentices directly and are listed on the Flexi Job Apprenticeship Register. We work with hosts in Yorkshire and the North East to provide apprentices in the construction and civil engineering industry.Working Hours :Monday to Friday 09:00 - 17:00
(Start and Finish times are flexible, as long as the core hours of 09:00 and 15:00 are met)Skills: Communication skills,Attention to detail,Problem solving skills,Team working....Read more...
Provide first and second line support to all school staff in line with the IT SLA
Monitor and respond to issues via the IT Helpdesk and escalate when needed
Support, maintain, and troubleshoot hardware including PCs, laptops, mobile devices, printers/photocopiers, and classroom AV equipment
Install, configure, deploy, and decommission IT hardware; image/re-image devices and manage deployments via Microsoft Intune
Assist with account and system administration (Active Directory, Microsoft 365) and basic network tasks such as cabling and connectivity
Maintain software, security updates, antivirus, and licensing compliance across all devices
Perform daily checks on classrooms and IT equipment to ensure reliable operation for teaching and learning
Manage and maintain the school’s asset register, tagging new equipment and monitoring stock requirements
Support teaching and learning technology, digital signage, and laptop booking/setup processes
Training:15 - 18 Months (15 months on programme learning + 3 month EPA period)
Information and Communications Technician Level 3 Apprenticeship Standard:
Training Provided:
CompTIA A+
AZ - 900
Training Outcome:
We are looking to offer full time employment upon successful completion of the Apprenticeship
Employer Description:At NLCS, we deeply value our staff and are committed to their well -being and professional growth. We understand that a supportive and nurturing environment is crucial for everyone, not just our students. Our comprehensive staff development programme and strong support network ensure that our staff thrive both professionally and personally. We are looking for a new IT Support Technician to support the smooth operation of all IT systems across the school by providing technical assistance to staff and pupils, maintaining equipment, and supporting infrastructure under the supervision of the IT Manager. This is a hands -on, customer -facing role suitable for a proactive and reliable individual with strong technical and interpersonal skillsWorking Hours :Monday - Friday, 8.00am - 4.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working....Read more...
Remote support
Microsoft 365 Management
Anti-virus updating/management
Server management
System preparation
Network management
Assisting with a variety of business systems and users meeting SLAs
Training:Information Communication Technician Level 3 Apprenticeship Standard:
The structured part of your apprenticeship training will be provided by JBC Skills Training, we are a specialist technical IT training provider
You will also learn on-the-job, working alongside experienced colleagues
Training Outcome:
Potential full-time employment offer
Employer Description:IT support shouldn’t be a drama or a headache, it shouldn’t be complicated and impersonal, and it should always come with great customer service.
That is just what you will get with E2 Technology Solutions.
All of our skilled engineers provide great business IT support, we have some amazing technology to help us and a wealth of knowledge across many IT Systems.
Our business IT Support contracts are fixed prices and we will work with you to maintain GDPR compliance and we will keep your systems to a Cyber Essentials level of security.Working Hours :Monday - Friday, between 9.00am - 5.30pm (one hour break).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
