Job Title: Business Development ManagerLocation: Singapore
Who are we recruiting for?Our client, a leading global logistics company based in Singapore, is seeking a dynamic and motivated Business Development Manager to join their team. This company offer leading solutions within logistics and maritime, and are looking for someone to work within their Maritime department.
What will you be doing?
Actively hunting and prospecting for new customers through various platforms and leads
Identifying and pursuing new business opportunities, engaging Ship Owners, Charterers, and Agents.
Conducting telemarketing and visiting potential and existing customers
Arranging local sales campaigns for visiting customers face to face
Preparing, submitting, and following up on quotations promptly
Engaging in customer relationship management activities to improve business relationships and increase sales activities
Conducting market research to understand industry dynamics and competitor dynamics
Are you the ideal candidate?
Ideally a qualification in business or logistics
Minimum 2-5 years of relevant experience in a similar capacity working within the Maritime industry
Proficiency in MS Office and CRM databases
Fluent English communication skills, both oral and written
Knowledge in marine logistics
What’s in it for you?
Opportunities for professional growth and development
Competitive remuneration package
Positive and vibrant company culture
Chance to contribute to a more sustainable world through the company's commitment to renewable energy solutions
Collaboration with a dedicated team focused on success
Who are we?Executive Integrity is a global executive search and recruitment consultancy for a more sustainable world with a focus on talent within the Maritime and Renewable Energy sectors. We give a proportion of all our profits to Renewable World, a charity that develops affordable and innovative renewable energy solutions to poverty-stricken communities.....Read more...
Position: Account Manager
Location: ROI
Salary: Neg DOE
Our client is a global leader in the design and manufacture of sensors, transmitters and analysers for a variety of industrial processes and environmental monitoring.
Their customers are from a variety of markets who rely on their measurement solutions to ensure the quality of their products, save energy, prevent contamination and avoid process disruptions. Their products directly improve the profitability of customers and help them stay compliant with multiple industry regulations. Within the portfolio, they have four key pilers; Oxygen, Moisture, Temperature & Relative Humidity and Environmental Monitoring.
Our client is seeking a highly motivated and enthusiastic Account Manager for Ireland. The role requires someone with drive, the desire to learn, outgoing personality and the ability to work on various projects at once. Organisational skills in managing own responsibilities and time to achieve objectives and deadlines are a must. If this sounds like you, then we would be delighted to hear from you.
Responsibilities:
Develop our current and rapidly growing customer base.
Providing exceptional customer service at all times and maximising every sale opportunity for the company.
Working closely with Marketing, Engineering, Service and Project teams.
Providing technical sales support on our range of products. Keeping up to date with our existing and new products.
Active use of (CRM) Microsoft Dynamnics to plan and manage day to day activities.
Provide technical information for suite of products.
Generate customer quotations and documentation.
Have a proactive approach to customers’ needs.
Continue to learn and enhance selling skills, technical knowledge.
Meet or exceed KPI’s set.
Requirements:
Scientific or technical qualifications: (Science or Engineering degree would be a distinct advantage).
Proven sales record in a similar technical role.
Self-motivated and a team player with a customer focused mindset.
A willingness to learn, adapt and solve problems as they happen.
Ability to work independently and to make sound decisions.
Good written and verbal communication skills and ability to write and edit technical papers.
Ability to methodically approach the process of product support, including problem diagnosis, and the derivation and implementation of test programmes with basic understanding of test techniques.
Empathy and tolerance towards different interpersonal styles.
MS Office packages including Excel, Word, Power Point and Dynamics.
Due to the urgency of this vacancy, it is not possible for our client at this time to consider anyone without the appropriate work permits, visas or sponsorship's already in place. Therefore, we are unable to consider candidates who do not have full authorisation to work in the Ireland. Applications submitted without the necessary visa in place will not be considered.
If the position above is of interest to you and you would like to know more, please call Arlene today on 0860651940 in complete confidence.
AC
....Read more...
Position: Account Manager
Location: ROI
Salary: Neg DOE
Our client is a global leader in the design and manufacture of sensors, transmitters and analysers for a variety of industrial processes and environmental monitoring.
Their customers are from a variety of markets who rely on their measurement solutions to ensure the quality of their products, save energy, prevent contamination and avoid process disruptions. Their products directly improve the profitability of customers and help them stay compliant with multiple industry regulations. Within the portfolio, they have four key pilers; Oxygen, Moisture, Temperature & Relative Humidity and Environmental Monitoring.
Our client is seeking a highly motivated and enthusiastic Account Manager for Ireland. The role requires someone with drive, the desire to learn, outgoing personality and the ability to work on various projects at once. Organisational skills in managing own responsibilities and time to achieve objectives and deadlines are a must. If this sounds like you, then we would be delighted to hear from you.
Responsibilities:
Develop our current and rapidly growing customer base.
Providing exceptional customer service at all times and maximising every sale opportunity for the company.
Working closely with Marketing, Engineering, Service and Project teams.
Providing technical sales support on our range of products. Keeping up to date with our existing and new products.
Active use of (CRM) Microsoft Dynamnics to plan and manage day to day activities.
Provide technical information for suite of products.
Generate customer quotations and documentation.
Have a proactive approach to customers’ needs.
Continue to learn and enhance selling skills, technical knowledge.
Meet or exceed KPI’s set.
Requirements:
Scientific or technical qualifications: (Science or Engineering degree would be a distinct advantage).
Proven sales record in a similar technical role.
Self-motivated and a team player with a customer focused mindset.
A willingness to learn, adapt and solve problems as they happen.
Ability to work independently and to make sound decisions.
Good written and verbal communication skills and ability to write and edit technical papers.
Ability to methodically approach the process of product support, including problem diagnosis, and the derivation and implementation of test programmes with basic understanding of test techniques.
Empathy and tolerance towards different interpersonal styles.
MS Office packages including Excel, Word, Power Point and Dynamics.
Due to the urgency of this vacancy, it is not possible for our client at this time to consider anyone without the appropriate work permits, visas or sponsorship's already in place. Therefore, we are unable to consider candidates who do not have full authorisation to work in the Ireland. Applications submitted without the necessary visa in place will not be considered.
If the position above is of interest to you and you would like to know more, please call Arlene today on 0860651940 in complete confidence.
AC
....Read more...
Job Title: Contact Centre Manager Hours: Full time – Monday to Friday Type: Fixed term for 12 months covering Maternity Location: Southwark, SE1 Salary : £50,000 Per annum Our client are looking for a Contact centre manager to manage all aspect of the Contact Centre’s daily operation and service delivery covering maternity for 12 months managing a team of up to 25 people, you will be pivotal in the overall performance and success of the Customer Experience team You will:
Ensure enquiries from all access channels -calls, email, web portal chatbot and social media are handled and responded to in a timely manner, and in line with our corporate objectives
Be maintaining wait time within the proposed target, delighting customers by offering a first-class service, adhering to Wandles’ service offer
Be working with team leaders monitoring calls to assess and improve the quality of staff performance
Develop contact centre academy to centre of excellence.
Be managing poor performance
Develop a culture of resolutions at the first point of contact including complaints handling
Be tracking user feedback, key performance indices and other statistics
Prepare reports and where appropriate making presentations as required
Be working across the organisation to reduce avoidable contact, collaboratively resolving customers enquiries by taking ownership
Be taking responsibility and championing use of all systems including the CRM system (Dynamics) for the frontline and wider organisation
Be communicating service goals so that contact centre staff understand their role
Role modelling values and create a positive working culture
Be setting and meeting performance targets and carrying out periodic 121 and appraisals
Be recruiting and maintaining staffing level to the agreed establishment
Be responsible for training and development of staff, ensuring well rounded knowledge of all frontline service
Be working closely with all stakeholders including IT, telephony service provider, Mears, K&T and other contractors in ensuring operation readiness
What you will need to have:
Proven supervisory experience in the call centre industry, preferably within Social Housing
Proven mentoring, coaching, motivating skills and staff upskilling
Proven experience in introducing a continuous improvement culture, customer satisfaction, putting the customer at the heart of what we do
Excellent communication skills - oral and written skills, people management, innovation, and problem-solving skills
Strong organisational, planning, and analytical skills
Excellent knowledge of MS Office, especially 'Excel' and ILM in Management
Good knowledge of the contact centre, processes, and industry trends
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Ryan at Service Care Solutions on 01772 208 966 or send an E-Mail to ryan.curwen@servicecare.org.uk....Read more...
