Job description: Key Account Director Corporate & MICE EuropeLocation: Munich or Berlin (based in one of the group’s properties)5 days in the office when not travelingSalary: €85.000 - €90.000Languages: German and EnglishThis is a newly established, strategic leadership role responsible for developing and growing the European market (outside UK&I) for all properties within the hotel group.The Key Account Director Corporate & MICE Europe will drive corporate and MICE business growth by building and maintaining strong relationships with key decision-makers across all industries, securing high-value accounts, and maximising revenue opportunities across the group’s portfolio.Business Development & Account Management• Develop and execute a strategic plan to grow corporate and MICE business across Europe (excluding UK&I)• Identify, target, and secure new key accounts across all industries (e.g., Technology, Finance, Pharma, Automotive, Consulting, Government, NGOs, Media)• Build and maintain strong, long-term relationships with C-level and senior decision-makers at multinational corporations and key MICE organisations• Manage and grow a portfolio of strategic key accounts, ensuring high client satisfaction and repeat business• Negotiate and close high-value corporate agreements, RFPs, and MICE contracts across multiple properties• Collaborate with property-based DOS/DOSM teams to ensure seamless execution of key account business and client eventsMarket Intelligence & Strategy• Conduct market analysis to identify trends, opportunities, and competitive threats in the European corporate and MICE segments• Provide regular feedback to the group’s commercial leadership on market dynamics, competitor activity, and client needs• Develop and implement targeted sales strategies for key industries and market segments• Monitor and report on KPIs including revenue, ADR, occupancy, market share, and conversion ratesCollaboration & Leadership• Work closely with Group Sales, Marketing, Revenue Management, and Events teams to align strategies and maximise revenue opportunities• Lead and mentor property-based sales teams on key account management best practices and corporate/MICE sales techniques• Represent the hotel group at major industry events, trade fairs, and client meetings across Europe• Facilitate cross-property collaboration to ensure consistent service delivery and brand standards for key accountsClient Experience & Relationship Management• Ensure exceptional client experience for all corporate and MICE guests across the portfolio• Conduct regular client reviews, site inspections, and business reviews with key accounts• Act as the primary point of contact for strategic accounts, resolving issues and ensuring client satisfaction• Develop and implement client retention strategies to maximise lifetime value of key accountsReporting & Performance Management• Prepare and present monthly, quarterly, and annual sales reports to senior leadership• Track and analyse sales pipeline, conversion rates, and revenue performance against targets• Maintain accurate and up-to-date records in the group’s CRM system (e.g., Salesforce, Cvent, Lanyon)• Achieve or exceed annual revenue targets for corporate and MICE business across Europe (outside UK&I)Experience• Minimum 8–10 years of progressive experience in hotel sales, with a strong focus on corporate and MICE business• Proven track record of managing and growing strategic key accounts in the hospitality industry, preferably within a hotel group or management company• Extensive network of relationships with C-level and senior decision-makers across multiple industries in Europe (outside UK&I)• Experience working in a multi-property or cluster sales role is highly desirable• Strong understanding of the European corporate and MICE market, including key industry verticals and market dynamics• Experience in negotiating and closing high-value corporate agreements and MICE contractsSkills & Competencies• Exceptional relationship-building and negotiation skills• Strong strategic thinking and business acumen• Excellent communication and presentation skills (written and verbal)• Ability to work independently and as part of a collaborative team• High level of organisational and time management skills• Proficiency in CRM systems (e.g., Salesforce, Cvent, Lanyon) and MS Office Suite• Fluency in English and German is essential; additional European languages (e.g., French, Spanish, Italian) are a strong advantage....Read more...
