We have a new opportunity for a CRM Manager to be joining a progressive company in Banbury on a full time, permanent basis. You will lead and own the CRM strategy for the UK and Ireland and managing all areas of the CRM (MS Dynamics 365) and its interface with all the key departments in the business. You will be responsible for leading the CRM team (three people) on all day-to-day operational aspects of the system, ensuring efficiency in training, supporting management, technical roll outs and updates, automation, reporting and analytics, and master data (SAP) integration. You will also be leading and project managing an annual plan for system and process improvements.
As CRM Manager you will be responsible for:
Managing and coaching the CRM team and resources in order to deliver strategic business priorities and growth efficiently
Setting out, communicating and executing an annual CRM strategy and plan to meet UK and Ireland business, Head Office and Departmental objectives
Establishing strong relationships with key Internal and Head Office stakeholders
Providing regular reporting and analysis on both operational and commercial CRM usage setting clear benchmarks and recommendations for improvement
Being the voice and champion of CRM and its role in the business
Improving the efficiency of marketing, sales, service, hire and customer service operations by streamlining workflows and optimising customer interactions
Enhancing marketing, sales and customer support processes through automation, data-driven insights, and performance tracking
Proactively following CRM market and system developments and opportunities, especially Microsoft Dynamics 365 and associated applications
Effectively project managing system updates and roll outs managing department and key stakeholders in line with business critical priorities
Providing frameworks for sales operations, including pipeline management, forecasting, and performance analysis
Proactively work with Marketing to integrate CRM into B2B marketing strategies and target group customer engagement mapping
Owning and managing any system costs and budgets associated with the CRM team and platform
Overseeing system integrations, software implementations, and infrastructure upgrades
Managing lead generation and external data / system partners effectively, ensuring strong cross functional collaboration with sales and telesales teams
Collaborating with IT, customer support, master data and sales teams to implement and optimise commercial applications
Data analysis across B2B and B2C databases, extracting valuable insights and informing clear actionable recommendations
Ensuring compliance with data security, privacy regulations, and industry best practices
Monitoring system performance, troubleshoot technical issues, and implement solutions to enhance uptime and efficiency
Managing and working alongside the CRM specialists to support a number of administrative tasks
As CRM Manager you must be/have:
CRM experience, preferably MS Dynamics 365 or Salesforce or Oracle
SAP preferred, not essential
A good understanding of data analytics
Strong management and leadership skills
Excellent commercial acumen
Operational and strategic approach
What’s in it for you?
The salary is up to £55,000 DOE. The hours are a 37.5 hours a week, 8:30 – 17:00 pm Monday to Friday with one hour for lunch, hybrid working. You will receive 26 days holidays, plus bank holidays, progression opportunities, volunteer days, pension scheme, health plan, critical illness cover, sick pay, staff discounts, plenty of social events and more!
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Senior Business Development Manager
Location: UK Remote
An exciting opportunity has arisen for a Senior Business Development Manager to join a growing technology organisation supplying custom microwave solutions to multiple high-tech sectors. This role is ideal for a commercially driven professional with extensive technical sales experience who thrives in a fast-paced, growth-focused environment.
Main Responsibilities of the Senior Business Development Manager (UK Remote):
Develop and deliver annual sales and marketing strategy and budget.
Forecast sales performance and identify new commercial opportunities.
Build and maintain senior client relationships, both UK and international.
Manage CRM usage, marketing campaigns, and brand visibility.
Lead, coach, and develop the sales and marketing team to achieve targets.
Ensure compliance with regulatory requirements and export controls.
Analyse lost opportunities and implement improvements to commercial performance.
Requirements of the Senior Business Development Manager (UK Remote):
Technical or business/commercial degree (e.G., BSc Electrical or Mechanical).
Proven experience in a product development environment; along with extensive experience in technical sales.
Experience with military or defence-related clients preferred.
Proficient in MS Office and CRM/ERP systems (e.G., Salesforce, Dynamics).
Strong communication, leadership, analytical, and problem-solving skills.
Hardworking, self-motivated, and able to work independently with a high level of responsibility.
Working Pattern & Benefits:
Full-time, permanent role (remote, standard hours).
Competitive salary based on experience.
Opportunity to lead commercial strategy across UK and international markets.
Supportive, high-performing team with opportunities for career progression.
To apply for this Senior Business Development Manager role, please send your CV to: kchandarana@redlinegroup.com....Read more...
Do you have experience working for a Bedbank or wholesale accommodation provider?
Do you have a background in securing and managing travel industry partnerships?
This International online wholesale accommodation provider offers seamless booking experiences and access to a vast network of global accommodations at competitive prices.
As a B2B Business Development Executive you will be responsible for acquiring and managing relationships with travel agencies, tour operators, DMC’s and corporate travel clients.
If you have B2B business development experience within the travel industry this could be an exciting career opportunity!
Duties:
Identify, approach, and onboard new B2B travel partners, including travel agencies, corporate clients, and tour operators.
Build and maintain long-term relationships with key accounts to ensure repeat business and customer satisfaction.
Achieve monthly and quarterly sales targets through effective lead generation, sales pipeline management, and client conversion.
Negotiate contracts, pricing, and service agreements with partners and ensure proper documentation.
Conduct market research to identify new business opportunities and stay updated on industry trends and competitor offerings.
Represent the company at trade shows, B2B networking events, and other travel industry functions.
Maintain accurate records of client interactions, bookings, and feedback using CRM tools.
Collaborate with the operations and product teams to ensure smooth delivery of services and customized solutions for clients.
Experience & Skills Required:
1–3 years of experience in B2B travel sales or business development in the travel.
Prior experience in B2B travel platforms or DMC
Strong understanding of travel products, booking systems, and market dynamics.
Excellent communication, negotiation, and relationship-building skills.
Proficiency in MS Office and CRM tools (e.g., Salesforce, Zoho CRM).
Ability to travel locally or nationally as required.
Existing network of travel agencies or corporate travel clients.
Knowledge of international destinations and visa procedures.
Benefits:
Competitive starting salary of £30,000 - £35,000 (DOE)
Hybrid / London office
Performance-based incentives
Travel discounts
Professional development opportunities
INTERESTED?
Please follow the instructions to apply attaching your CV! For any further information please call 0203 8879444 or email regis@traveltraderecruitment.co.uk If this role is not quite right, but you have Travel Industry experience and are keen to find a new opportunity, please do send your CV, we may have something else that could be perfect for you! Know someone else who might be interested in Travel Industry opportunities? Please share our details!....Read more...
We currently have an urgent vacancy for a Service Desk Support Analyst on behalf of our client, a National Charity, based in the St Mellons area of Cardiff. Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment.
Due to the nature of the organisation's public services, you will be expected to go through and obtain SC security clearance and NPPV2 Police Vetting before starting the role. Therefore, you must have been a working resident in the UK for the last 4 years. Alternatively, already hold current SC security clearance.
This is a permanent role offering hybrid working options (at least 3 days in office), a salary of £26,150 and benefits.
We are looking for an individual who can offer prior Service Desk (Helpdesk Support) experience in a Microsoft Windows environment providing 1st with some 2nd line technical support including application support of bespoke applications (CRM).
We need someone who can offer:
* Experience of working in 1st / 2nd line Service Desk support role
* Windows Active Directory and Microsoft EntraID (Azure), managing computer and user accounts, groups and containers
* Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
* Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl. switches, routers and firewalls
* Microsoft Windows 10/11 & MS Office 2016 & O365 installation, configuration and troubleshooting
* Desktop and browser security components: including site security certificates, firewalls and anti-virus
* Supporting Voice Over IP telephony solutions, specifically Zoom Workplace
* Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment
* Ability to multitask across multiple incidents, be organised and have a keen eye for detail
* Naturally, as the role involves supporting users nationally you will have excellent communications skills, both verbally and written.
The service desk operates between the hours 9.00 to 17.00 Monday to Friday but may require occasional rare travel to support local offices and stakeholders throughout the country. This is a high-volume environment, and you will be dealing with circa 35-40 tickets a day. The right candidate must have the ability to take ownership of issues and see them through to resolution while providing excellent service.
In return our client offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, cycle to work scheme, and the opportunity to play a key role in a national charity providing world-class services.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Service Desk, 2nd Line, 1st Line, Support, Helpdesk, ITIL v3 / v4, Windows Server, AD, Active Directory, Exchange 2016, Windows 11 & 10, Office 2016, O365, Firewall, Antivirus, Anti-Virus, Antispyware, Spyware, Broadband, ADSL, VPN, Microsoft Dynamics CRM, Track-IT, Skype for Business, VOIP, Networking, Azure, IT technician, IT support engineer, IT engineer, 1st line support engineer, 2nd line support engineer, 1st line engineer, 2nd line engineer, Helpdesk Engineer,
....Read more...
We currently have an urgent vacancy for a Service Desk Support Analyst / IT Support Engineer on behalf of our client, a National Charity, based in the St Mellons area of Cardiff. Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment.
Due to the nature of the organisation's public services, you will be expected to go through and obtain SC security clearance and NPPV2 Police Vetting before starting the role. Therefore, you must have been a working resident in the UK for the last 4 years. Alternatively, already hold current SC security clearance.
This is a permanent role offering hybrid working options (at least 3 days in office), a salary of £26,150 and benefits.
We are looking for an individual who can offer prior Service Desk (Helpdesk Support) experience in a Microsoft Windows environment providing 1st with some 2nd line technical support including application support of bespoke applications (CRM).
We need someone who can offer:
* Experience of working in 1st / 2nd line Service Desk support role
* Windows Active Directory and Microsoft EntraID (Azure), managing computer and user accounts, groups and containers
* Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
* Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl. switches, routers and firewalls
* Microsoft Windows 10/11 & MS Office 2016 & O365 installation, configuration and troubleshooting
* Desktop and browser security components: including site security certificates, firewalls and anti-virus
* Supporting Voice Over IP telephony solutions, specifically Zoom Workplace
* Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment
* Ability to multitask across multiple incidents, be organised and have a keen eye for detail
* Naturally, as the role involves supporting users nationally you will have excellent communications skills, both verbally and written.
The service desk operates between the hours 9.00 to 17.00 Monday to Friday but may require occasional rare travel to support local offices and stakeholders throughout the country. This is a high-volume environment, and you will be dealing with circa 35-40 tickets a day. The right candidate must have the ability to take ownership of issues and see them through to resolution while providing excellent service.
In return our client offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, cycle to work scheme, and the opportunity to play a key role in a national charity providing world-class services.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Service Desk, 2nd Line, 1st Line, Support, Helpdesk, ITIL v3 / v4, Windows Server, AD, Active Directory, Exchange 2016, Windows 11 & 10, Office 2016, O365, Firewall, Antivirus, Anti-Virus, Antispyware, Spyware, Broadband, ADSL, VPN, Microsoft Dynamics CRM, Track-IT, Skype for Business, VOIP, Networking, Azure, IT technician, IT support engineer, IT engineer, 1st line support engineer, 2nd line support engineer, 1st line engineer, 2nd line engineer, Helpdesk Engineer,
....Read more...
We currently have an urgent vacancy for a Service Desk Support Analyst / IT Engineer on behalf of our client, a National Charity, based in the St Mellons area of Cardiff. Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment.
Due to the nature of the organisation's public services, you will be expected to go through and obtain SC security clearance and NPPV2 Police Vetting before starting the role. Therefore, you must have been a working resident in the UK for the last 4 years. Alternatively, already hold current SC security clearance.
This is a permanent role offering hybrid working options (at least 3 days in office), a salary of £26,150 and benefits.
We are looking for an individual who can offer prior Service Desk (Helpdesk Support) experience in a Microsoft Windows environment providing 1st with some 2nd line technical support including application support of bespoke applications (CRM).
We need someone who can offer:
* Experience of working in 1st / 2nd line Service Desk support role
* Windows Active Directory and Microsoft EntraID (Azure), managing computer and user accounts, groups and containers
* Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
* Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl. switches, routers and firewalls
* Microsoft Windows 10/11 & MS Office 2016 & O365 installation, configuration and troubleshooting
* Desktop and browser security components: including site security certificates, firewalls and anti-virus
* Supporting Voice Over IP telephony solutions, specifically Zoom Workplace
* Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment
* Ability to multitask across multiple incidents, be organised and have a keen eye for detail
* Naturally, as the role involves supporting users nationally you will have excellent communications skills, both verbally and written.
The service desk operates between the hours 9.00 to 17.00 Monday to Friday but may require occasional rare travel to support local offices and stakeholders throughout the country. This is a high-volume environment, and you will be dealing with circa 35-40 tickets a day. The right candidate must have the ability to take ownership of issues and see them through to resolution while providing excellent service.
In return our client offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, cycle to work scheme, and the opportunity to play a key role in a national charity providing world-class services.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Service Desk, 2nd Line, 1st Line, Support, Helpdesk, ITIL v3 / v4, Windows Server, AD, Active Directory, Exchange 2016, Windows 11 & 10, Office 2016, O365, Firewall, Antivirus, Anti-Virus, Antispyware, Spyware, Broadband, ADSL, VPN, Microsoft Dynamics CRM, Track-IT, Skype for Business, VOIP, Networking, Azure, IT technician, IT support engineer, IT engineer, 1st line support engineer, 2nd line support engineer, 1st line engineer, 2nd line engineer, Helpdesk Engineer,
....Read more...
