JOB DESCRIPTION
Job Title: Order and Data Entry Rep
Location: Vernon Hills, IL
Department: Customer Service
Reports To: Supervisor, Customer Service
Weekly Schedule: Monday-Friday 8:00am - 4:30pm
JOB PURPOSE:
As our Order and Data Entry Rep, you'll be reviewing, verifying and entering our customers and our sales representatives orders into the system in a timely and accurate manner. You'll need strong attention to detail to catch errors and discrepancies when processing sales orders. Communicate with various departments ensure on-time deliveries..
RESPONSIBILITIES:
Identify appropriate customer account number prior to manually entering customer purchase order.
Enter manual orders into SAP system within 24 hours of receipt.
Respond to requests: identifying discrepancies or problems related to orders.
Provide appropriate pricing or customer service rep documents needed for correction.
Provide clear and concise notes within the order with corrections needed by pricing team or CS Rep
Confirm customers' name, address, and billing information are correct. Verify product numbers and specifications of items to be purchased, and enter this information on order documents.
Check inventory records to determine the availability of requested merchandise.
Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
Receive and respond to customer complaints.
REQUIREMENTS:
10-Key experience by touch
Prior order entry/customer service experience
Basic understanding of Excel and Word. SAP a plus
Strong attention to detail
Ability to prioritize workload and handle work with a sense of urgency
Effective written and verbal communication skills
Must be able to work well with others/good team player
Pay: $21 - $23/hr
From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave. We also offer a 401(k) plan after three months of employment. Associates are vested in the RPM Pension plan after completing five years of service. Rust-Oleum offers 9 paid holidays and one floating holiday per year.
You are also eligible to earn three weeks of vacation on an annualized basis.
Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected classApply for this ad Online!....Read more...
JOB DESCRIPTION
DAP is looking to hire Customer Service Representative at our Baltimore, MD Location.
The customer is everything at DAP and our Customer Service Representatives take first class care of them. They roll up their sleeves and handle anything requested by our field sales reps and our B2B customers (dealers and distributors) that will keep orders on-track and on-time.
Upon completion of the training program, this rep will work 9:30 am - 6:00 pm.
RESPONSIBILITIES:
Engage with our sales reps and B2B customers via various methods, addressing their inquiries, concerns, and requests in a timely and professional manner.
Assist customers in both USA and Canada locations in order status, tracking shipments, and processing returns or exchanges.
Troubleshoot and resolve order issues, collaborating with internal teams as needed to ensure swift resolutions.
Document all customer interactions and maintain accurate records in our system.
Proactively identify opportunities to enhance the customer experience and contribute to process improvements.
REQUIREMENTS:.
Must be able to work 9:30 am - 6:00 pm
High School (or equivalent)
Effective communications skills - verbal and written, SAP experience a plus
Grace under pressure - remain positive and focused to the task at hand
Effective problem-solving skills - quick on your feet and can think outside of the box
Ability to multi-task and prioritize work all with a sense of urgency
Familiarity with use of PC system for order placement, pricing, and distribution and to obtain information relative to customers, orders and products.
Benefits:
Medical, Dental and Vision Insurance
Company Provided Life Insurance
Paid Time Off (PTO)
Company-paid short-term and long-term disability
401(k) plans
Employer-funded pension plan
Tuition Reimbursement
Pay Range
$19 - $22 per hour.
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products. DAP is part of RPM International Inc., a $7.3 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.
You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores. DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world.
At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers. Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
DAP - On the job since 1865.Apply for this ad Online!....Read more...