Key responsibilities include:
Answering company inbound calls, forwarding to appropriate departments
Handle internal and external customer queries on product availability, pricing, queries on deliveries and customer orders via phone or email
Order processing – orders, refunds or exchanges
Booking shipments to ensure timely delivery
Stock level reporting, including stock checks and stock ordering and reconciliation
CRM - Ensure that all customer information is logged correctly and updated when necessary
Preparing equipment for events
Assisting with social media posting
Training:
As part of this role, you will undertake a level 3 apprenticeship in Business Administration
Your training will be completed online with a dedicated tutor who will support you in your studies
You will be given one day a week to work on your apprenticeship training
The training you will be completing as part of the Level 3 Business Administrator apprenticeship standard includes:
Level 2 Functional Skills in maths and English (if required)
End-Point Assessment (EPA)
Continued Professional Development training, organisational structure
Legislation and Regulations
Business Administration communication skills
Stakeholder Engagement - both internal and external
Stakeholder analysis, service level agreements (SLAs), stakeholder salience, stakeholder power versus interest grid
Record and document production - document layout, GDPR, Proof reading techniques
Decision Making - cost benefit analysis, break even analysis,
5 Why’s, Root Cause Analysis
Risk analysis and risk management, risk implication/ probability chart, force field analysis, use of organisational policies, procedures, and frameworks for support
Social Media in Business and personal
Project Management tools - project Life Cycle, Gantt chart, Power V’s Interest Grid, SWOT analysis, Work Breakdown Structure, and risk management techniques
Change management
PESTLE analysis
Finance - Budget Management, invoice processes
Interpersonal skills - professionalism, coaching methods, organisational culture
Presenting Like a Pro - workshop on how to deliver high quality presentations
Training Outcome:
A Level 3 Business Administrator Apprenticeship provides a strong foundation for career progression into senior administrative, supervisory, or functional business roles
Employer Description:JUNE Medical, an award winning medical device company trusted by leading surgeons.Privately owned, JUNE Medical manages early stage innovation, R&D, manufacturing & commercialisation all over the world.
A global reach with offices in the UK, USA and Sweden.JUNE Medical USA Inc is headquartered in Delaware.JUNE Medical Ltd UK is proud to be serving both the public National Health Service (NHS) as well as private healthcare providers like Circle Health Group, Nuffield Health, Ramsay Healthcare among others.JUNE Medical Sverige AB Direct sales to Swedish healthcare, as well as a formal EU REP responsibility to the EU, our Swedish operations are serving all of Europe.Mosaic Surgical LTD is our manufacturing arm, also providing UK Authorised Rep services for other manufacturers wanting to sell their medical devices in the UK.Through valued local partners JUNE now sell a range of products to over 40 countries.Working Hours :Monday - Friday, full time office based (no hybrid working) Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Team working,Initiative....Read more...
