Position: Administrator Location: South West London Salary: £13.50ph Hours: Full time Contract: Contract MediTalent are recruiting on behalf of our client – a leading private healthcare provider based in the South West London area for an Administrator. This role is vital in creating a welcoming environment for visitors and ensuring efficient administrative operations to support the smooth running of the Home.As a key member of our client’s administrative staff, the successful candidate will play a crucial role in ensuring the efficient and effective management of patient-related administrative processes. You will oversee the workload and delegate tasks to your administration team. You should have good communication, delegation, time management and organisation skills for this role as you will be dealing with important information.Key Responsibilities:Reception Duties:
Serve as the first point of contact for all visitors, offering a warm welcome and professional assistance.
Maintain a clean, organised, and confidential reception area.
Handle incoming calls promptly, redirecting them as necessary or taking accurate messages.
Forward all admission inquiries to the Admission Coordinator immediately.
Manage incoming and outgoing mail, ensuring timely distribution and postage arrangements.
Coordinate meetings and room bookings, including conference calls and staff meetings, with minute-taking as required.
Arrange transport and courier services for patients and staff as requested.
Administrative Support:
Maintain and update the Home’s bed occupancy list, Admissions Register, and relevant documentation related to patient admissions and discharges.
Inform relevant departments about admissions, discharges, and hospital transfers, ensuring compliance with internal policies.
Monitor and order stationery and uniform stock, issuing uniforms and locker keys as needed.
Assist with internal archiving, ensuring compliance with policies.
Distribute notices and communications to patients, relatives, and staff as directed.
Support the collection and distribution of annual surveys, including Staff and Patient Satisfaction Surveys.
Assist with managing resident toiletries and secure storage of money held by the Home.
Keep TV information screens and staff noticeboards updated with relevant information.
Handle general filing duties, including patient, staff, and training records.
What We’re Looking For:
Strong interpersonal and communication skills, ensuring a customer-focused approach.
Ability to multitask and work efficiently in a fast-paced environment.
Attention to detail and adherence to confidentiality standards.
Experience in administrative and reception duties is desirable.
Knowledge of healthcare administration and relevant policies is a plus.
Please apply with your updated CV or you can call/text Jack on 07538239990 for more information....Read more...
Service Care Solutions are looking for a Communications Operator to work within the North Wales Police on a 10-month contract.Location: St AsaphJob role/responsibilities: To provide a professional, effective, and efficient customer service within North Wales Police with the aim of ‘getting it right first time.
To receive and resolve public enquiries in accordance with force policy.
To give advice and take appropriate action, being accountable for getting it right first time and managing callers’ expectations regarding the service that can be provided.
To interrogate and analyse a broad range of information systems in order to assess risk and gather relevant supporting data to provide the best and safest resolution to the caller’s enquiry/request.
To record relevant information clearly and accurately into an extensive range of computer systems for a variety of intended audiences including other police departments and external agencies.
To liaise with external agencies as appropriate.
To be responsible when appropriate for the closure of incidents.
To distribute messages as appropriate via the force system such as e-mail, telephone fax and intranet.
To direct the nearest "police unit" to an incident/emergency once the location has been identified, by way of ‘intelligent deployment’ by considering and deciding upon the most appropriate resources to commit to it, based on their role, skills, and equipment.
To be fully accountable for all deployment decisions, which will include the forward planning and management of resource options, thereby maximising the most efficient use of available resources to respond to Priority 0 and Priority 1 events.
To inform and direct other relevant emergency services to incidents e.g. fire, ambulance, RAF Mountain Rescue etc.
Knowledge/Experience required:
Ability to type/word process 25 - 30wpm.
Good communication skills together with the ability to work well in a team environment or on their own initiative.
The use of information technology to an intermediate level together with windows systems and/or relevant experience.
Ability to evidence problem solving skills.
Ability to remain calm in stressful situations.
Good geographical knowledge of North Wales.
Qualifications:
NVQ level 3 or equivalent qualification, in Communication/Business/Customer related field, or an equivalent amount of proven relevant experience.
Welsh Speaking (Level 4/5).
If you are interested in this role or want further discussion, please contact Lewis O’Donnell either via email: lewis.Ashcroft@servicecare.org.uk or tel: 01772208962. Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place of up to £250.....Read more...
Warehouse Operative – Hams Hall – Earn £12.15 to £20.98 p/h – Full Time - Immediate Start – Apply Now! Are you looking for an exciting new opportunity? Nexus People are looking for Warehouse Operatives in Hams Hall to work with our client, who is a leading supermarket chain. Please note that you will be working across both the ambient and the chilled department of our client's Distribution Centre, so it can get quite cold, but you will be allocated plenty of PPE to keep you warm. If you live in Birningham, Hams Hall, Coleshill, Kinsbury, Erdington or other surrounding areas then why not apply today? You should check you can travel to site before you apply. Employee Benefits: Competitive Salary: £12.15 to £20.98 per hourImmediate Starts: Begin earning immediatelyWeekly Pay: Payday every FridayOvertime Opportunities: Boost your earningsExcellent Facilities: Comfortable break areasVending machinesSubsidised canteenFree, secure car parkingProfessional Development:Full trainingFree upskilling opportunitiesCareer Growth: Excellent opportunities - Temp to Perm after 12 weeksHours: Full-time hours working any 5 out of 7 days Roles & Responsibilities: Picking & Packing Orders in a Warehouse environmentUse of a hand scannerOperating a LLOP or a PPT (training provided)Loading and unloading palletsManual Handling RequiredMaintaining a clean & tidy workplaceThis role may require other duties, so it would be beneficial if you were flexible and willing to learn new skills. Working Hours: Our client offers a variety of shifts working Sunday to Thursday or Tuesday to Saturday, so apply today to discuss your options with our Recruitment team. About you: If you are a hard-working individual, who relishes a new challenge, we would love to hear from you. You do not need to have previous experience to apply, as full training is given, however if you do have experience, this role would suit someone who has some experience in being a Warehouse Operative, Warehouse Worker, LLOP Driver, LLOP Picker, Picker Packer, Mail Sorter, Order Picker, General Operative, Warehouse Assistant, Logistics Operative, Stock Controller, Goods In Operative, Warehouse Loader, Fulfilment Associate, Distribution Centre Operative, Stores Operative, Packaging Assistant, Warehouse Worker, Material Handler, Forklift Driver, etc. You will be a UK resident and will be able to travel to and from the site for your shift. We are unable to assist with VISA applications and cannot assist with relocation. Interested?If you are looking for a new opportunity, why not click to apply today?....Read more...
Handling incoming and outgoing post, including: Franking outgoing mail and recording in post book, scanning, saving to client files and sending on client and internal post.
Keeping permanent paper files and our practice management system up-to-date.
Onboarding new clients, including setting up the permanent file, preparing engagement letters and 64-8 forms and completing AML procedures.
Maintaining excel control lists for deadlines.
Routine calls and letters to HMRC, clients and other third parties.
Ordering stationery and arranging occasional travel/meetings/office events.
If the candidate is the right one, there may be the potential for some training in company secretarial, payroll and bookkeeping, but this would be secondary to the main job.
Training:The Apprentice will be required to attend college 1 day per week either at Uxbridge Campus completing necessary mandatory training and units associated with the apprenticeship.
The apprentice will be required to complete:
Work towards gaining a full Qualification.
Employment Rights and Responsibilities.
Skills, Knowledge, and Behaviours.
End Point Assessment.
Functional Skills in English, Maths, and ICT (if required).
Other training will be provided by the employer as required to enable the fulfilment of the job role.Training Outcome:The outcome of this vacancy is for the applicant to achieve a business administrator level 3 apprenticeship whilst gaining on the job skills in relation to this apprenticeship. They will be competent and confident in all aspects of business administration in order for them to progress on to higher educational qualifications.Employer Description:THE ROSEDALE HEWENS ACADEMY TRUST HAS A STRONG LOCAL PRESENCE IN HILLINGDON AND IS COMMITTED TO PROVIDING THE BEST POSSIBLE EDUCATION FOR THE LEARNERS IN ITS CARE.
Built solidly on its proven track record of success and reputation for excellence, the Trust is now responsible for a significant group of successful schools and colleges in the south of the borough, together with Early Years provision.
With expertise across both the primary and secondary phase, The Rosedale Hewens Academy Trust is firmly committed to providing the best possible education for the learners in its care. With this in mind and building on a proven track record of success, the Trust seeks to deliver consistently high standards of education across the age range in small educational settings where learners are each known as individuals.
The Trust consistently delivers a broad and balanced curriculum experience to children of all abilities and backgrounds. In other words, as learners progress in their learning journey, the Trust is able to maximise potential through a variety of courses and pathways, delivered to ensure each individual can flourish and maximise their potential. Collaboration is well embedded both within and beyond the immediate family of schools, with all partners benefitting from individual expertise, working together to ensure the best possible outcomes for the learner. Working Hours :Monday to Friday, shifts TBC.Skills: Communication skills,Attention to detail,Organisation skills,Administrative skills,Team working....Read more...
Warehouse Operative – Stoke-on-Trent – Earn £11.44 to £17.16 p/h – Full Time - Immediate Start – Apply Now! Are you looking for an exciting new opportunity? Nexus People are looking for Warehouse Operatives in Stoke-on-Trent to work with our client, who area well known distribution & logistics company working in partnership with a retailer of trade tools, accessories and hardware products If you live in Newcastle-under-Lyme, Bentilee, Keele, Birches Head, Chell or other surrounding areas then why not apply today? You should check you can travel to site before you apply. Employee Benefits: Competitive Salary: £11.44 to £17.16 per hourAdditional Earning: Excellent staff discountPlenty of overtime opportunities to boost your earningsImmediate Starts: Begin earning immediatelyWeekly Pay: Payday every FridayOvertime Opportunities: Boost your earningsExcellent Facilities: Comfortable break areasWellbeing and prayer room availablePool table to use during your breaksVending machinesSubsidised canteenFree, secure car parkingEV charging points (15 minutes for free and low rates after)Professional Development:Full trainingFree upskilling opportunitiesCareer Growth: Excellent opportunities - Temp to Perm after 12 weeksHours: Full-time hours with various shift patternsEmployee Welfare: Exciting engagement initiatives Celebration days with games and giveawaysHR Forums & welfare clinics24/7 support from the on-site teamRoles & Responsibilities: Picking & Packing Orders in a Warehouse environmentUse of a hand scannerLoading and unloading palletsManual Handling RequiredMaintaining a clean & tidy workplaceThis role may require other duties, so it would be beneficial if you were flexible and willing to learn new skills. Working Hours: Our client offers a variety of shifts, so apply today to discuss your options with our Recruitment team. About you: If you are a hard-working individual, who relishes a new challenge, we would love to hear from you. You do not need to have previous experience to apply, as full training is given, however if you do have experience, this role would suit someone who has some experience in being a Warehouse Operative, Warehouse Worker, LLOP Driver, LLOP Picker, Picker Packer, Mail Sorter, Order Picker, General Operative, Warehouse Assistant, Logistics Operative, Stock Controller, Goods In Operative, Warehouse Loader, Fulfilment Associate, Distribution Centre Operative, Stores Operative, Packaging Assistant, Warehouse Worker, Material Handler, Forklift Driver, etc. You will be a UK resident and will be able to travel to and from the site for your shift. We are unable to assist with VISA applications and cannot assist with relocation. Interested?If you are looking for a new opportunity, why not click to apply today?....Read more...
Purpose of the post:
To perform a range of administrative functions to support the Quality Managers and technical staff in their efforts to secure accreditation to ISO17020 and ISO17025. To assist Quality Managers in working with the forensic departments actively seeking accreditation, mainly, but not exclusively, Crime Scene Investigation (CSI) and Hi-Tech Crime Unit (HTCU).
Main duties and responsibilities:
To assist in the preparation of Standard Operating Procedures by observing and discussing processes with technical staff.
To assist Quality Managers in the maintenance of the Quality Management System (QMS) by ensuring documentation for upload meets document control requirements, uploading documents as required and editing documents already held in the QMS.
To produce or assist in the production of presentations, figures and reports as required by the Quality Managers to support training and accreditation efforts.
Assist Quality Managers by raising actions and registering activities on the Quality Management System, as required.
Assist Forensic Services staff in the writing up of validation reports to required specifications under guidance of Quality Managers and technical staff.
To record feedback and opportunities on Quality Management System.
To attend departmental meetings and assist Forensic Support Officer’s with the taking of minutes and recording of actions.
To support Quality Managers in the investigation of non-compliance or issues relating to administrative tasks (e.g. purchasing) by liaising with members of staff and interrogating departmental and/or force systems.
To work with peers and managers to identify learning and improvement opportunities.
To assist Quality Managers and technical staff with the maintenance of logs, registers and spreadsheets.
Undertaking other reasonable duties (e.g. general administrative tasks) may be required from time to time.
Mandatory Duties:
Actively seek to implement the City of London’s and City of London Police Occupational Health and Safety Policy in relation to the duties of the post, and at all times give due regard to the health and safety of both themselves and others when carrying out their duties.
Actively seek to implement the City of London’s Equal Opportunity Policy and the objective to promote equality of opportunity in relation to the duties of the post.
As deemed necessary, to demonstrate competency as defined within our ISO procedures and documentation
To comply with the Forensic Science Regulator’s Codes of Conduct and Practice
Selection criteria
Skills, Knowledge and Experience:
Excellent oral and written communication skills in order to generate the reports as detailed above, communicate via email and verbally liaise with officers up to a senior level to offer advice and guidance regarding issues or queries relating to the implementation of quality standards.
Excellent planning and organisational skills, with an eye for detail as they will generally be required to manage their own workload whilst maintaining the high technical standards required by the department.
They are required to provide accurate minutes of meetings and data via numerous spreadsheets (Word and Excel).
IT skills (word processing, spreadsheets, E-mail, databases). The post holder will be required to generate documents and reports in Word format, maintain various spreadsheets in Excel format and maintain information on various databases including Case AND Quality Management Systems.
Training:You will be supported to achieve the Business Administration Level 3 apprenticeship. Theoretical training will be Biweekly with the support of the training provider. Practical training and support will be given in the workplace allowing you to embed your learning in the working environment. You will receive hours 6 per week to support with your apprenticeship studies.Training Outcome:On successful completion of the apprenticeship, we aim to offer a permanent role within the team if a position is available. Alternatively, we shall endeavour to secure an alternative position within the City of London Corporation.Employer Description:The City Corporation with a rich history that precedes parliament, the City Corporation has been an ever constant throughout history adapting in order to meet modern demands of the City it serves, and is home to some of the world’s most striking modern architecture. The City of London Corporation forms part of London as a whole, along with the 32 London Boroughs who have responsibility for local government services within their local area. Based at the Guildhall the City Corporation looks after and promotes the City of London.Working Hours :8:00am to 4:00pm (including 45 minute unpaid lunch break) – Monday to Friday. Flexibility may be required for business needs.Skills: IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Non judgemental....Read more...
To provide support to the Finance Manager in relation to various aspects of the School’s finance and to contribute to the support given to the School by the Administration Office.
Main Duties & Responsibilities
Raising requisitions for goods and services, in addition to receipt goods and services on CBIS when appropriate
Maintain the School Fees system including:
Processing bursaries/scholarships and other awards - including maintaining records of recipients
Processing charges for school meals, examinations and other “extras”
Raising and dispatching invoices
Banking monies received
Processing journal adjustments
To exercise credit control regarding amounts owing to the School
Processing cheques and cash received for banking when required
Providing administrative support in a number of other areas including:
Answering telephone calls and dealing with routine mail and supplir, customer and internal queries/ e-mails
Supplier set up requests
Other routine office administration jobs as required
Regular reconciliations of the School’s Income and Expenditure accounts
Providing cover for other members of the Finance Team and administrative teams if required
Any other ad-hoc duties as required
The Post Holder will actively seek to implement the City of London Corporation’s Equal Opportunity Policy and City of London Corporation’s objective to promote equality of opportunity in relation to their duties of their post
The post-holder’s responsibility for safeguarding and promoting the welfare of children and young persons for whom s/he is responsible, or with whom s/he comes into contact will be to adhere to and ensure compliance with the school’s Child Protection Policy Statement at all times. If in the course of carrying out the duties of the post the post-holder becomes aware of any actual or potential risks to the safety or welfare of children in the School, s/he must report any concerns to the Second Master
To undertake any other duties that may reasonably be requested appropriate to the grade
Training:
You will be supported to achieve the Accounts or Finance Assistant Level 2 Apprenticeship
Theoretical training will be delivered by the training provider on a weekly basis
Practical training and support will be given in the workplace allowing you to embed your learning in the working environment
You will receive 6 hours per week to completed course work within your working hours
Training Outcome:
On successful completion of level 2 you will have the opportunity to progress to level 3 gaining an AAT qualification in Accounting Level 3
The contract will be 18 months to complete the level 2 with an extension for the level 3
Employer Description:The City Corporation with a rich history that precedes parliament, the City Corporation has been an ever constant throughout history adapting in order to meet modern demands of the City it serves, and is home to some of the world’s most striking modern architecture. The City of London Corporation forms part of London as a whole, along with the 32 London Boroughs who have responsibility for local government services within their local area. Based at the Guildhall the City Corporation looks after and promotes the City of London.Working Hours :9.00am - 5.00pm / 8.30am - 4.30pm. Flexibility will be required for business needs. Days to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Non judgemental....Read more...
To provide day to day reception cover
To remain professional at all times
To ensure sensitive information is handled with care whilst maintaining confidentiality at all times - GDPR
To ensure school security measures are adhered to by operating the various control mechanisms in place. This includes responsibility of ensuring ID is checked for all visitors, passing on any ID paperwork for supply teachers to the line manager. Any concerns must be reported to the line manager in the first instance.
To ensure all visitors are greeted in a prompt, professional and welcoming manner dealing sensitively with a wide range of issues. Being able to deal with any conflict effectively and with minimum of fuss. Ensuring the appropriate people are informed of any conflict which may arise.
To provide assistance when required to staff and visitors attending meetings at the school, this may include taking them to and from the meeting place and/or organising refreshments etc.
To deal with enquiries, either face-to-face or by telephone, from parents, staff, pupils and other stake holders
To register users attending school activities using the school’s computerised data base
To answer all telephone calls in a courteous and timely way, including redirecting calls efficiently and passing on messages via email
In the event of an emergency evacuation, to follow all procedures laid out in the evacuation plan and assist the school in clearing the building
To undertake a range of admin duties including word processing, spreadsheets, faxing, photocopying, filing, collation and distribution of documents including mail merge, processing of correspondence and general clerical duties
To give advice to parents about services and activities and sign posting as appropriate
To update publicity on reception and on display boards
To maintain and update waiting lists
To engage actively in regular school meetings with the administration team, meeting any actions and deadlines agreed
To distribute book start packs
Any other duties as required by the line manager / head teacher, in line with the grading of the post
Training:This Level 3 Business Administrators course is delivered through Articulate Rise, this flexible School Administration training programme features 11 expertly designed modules, covering vital topics such as project management, planning/organisation and presentation skills.
The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.
Milestone 1. The Organisation - (Aims, Values, Policy)
Milestone 2. IT Skills - (Systems, Record and document production, Financial processes and Professionalism and productivity).
Milestone 3. Communication – (Verbal, Digital, Social Media, Stakeholder Management, Problem Solving, Integrity and Productivity)
Milestone 4. Continuous Improvement – (Processes, Coaching and Developing others, Decision Making, Quality and Responsibility).
Milestone 5. Project Management – (Project Lifecycle, business fundamentals: Finance, Change, PESTLE, leading a project).
Milestone 6. Preparation for End Point Assessment
Training Outcome:Future opportunities for progression Employer Description:Hallsville Primary School is a top performing primary school situated in Canning Town. The school is a founding member of the 'Agate Momentum Trust'. The Trust aspires to provide it's pupils with a world class education.
Senior leaders have researched and implemented the latest most effective practices from around the UK and across the globe in order to provide the children in the Trust with a broad, balanced and ambitious curriculum that puts the child are the heart of their curriculum and learning.Working Hours :Monday to Friday, 8.30am to 4.30pm, 35 hrs per week (Term-Time only)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Team working,Initiative,Patience,Interpersonal skills....Read more...
Working with us as a Business Administration Apprentice, you will see that our business is centred around community, people and society.
Rothwell Group love to give our colleagues the opportunity to thrive, encouraging them to take on challenges that meet the needs of our current and future clients.
Our workplace culture will allow you to pick up not only the knowledge and skills to be used in your future career but also experience working in a professional but relaxed environment that will give you the confidence to excel in your role and develop as a professional.
Your role will typically be working alongside experienced administrators undertaking various office tasks, the role will support the other departments within the business and with your assistance will ensure work is delivered on time. The skills you would learn throughout your apprenticeship will include:
· Procurement:
Issuing Purchase Orders to Suppliers and Sub-contractors through our purchase order system to ensure contracts run in a timely manner due to goods and services being delivered on time.
Processing the arrival of invoices and ensuring these are logged to the correct jobs.
Dealing with invoice queries and speaking to suppliers and sub-contractors to obtain a solution.
· Colleague timesheets:
Collating colleague timesheets to ensure payment is processed in a timely manner.
· Compliance:
Ensuring all documentation is kept up to date and stored in the appropriate manner in readiness for Audit.
· Administration:
Preparing site documentation including Risk Assessments.
Typing of quotations.
Arranging training for other members of staff.
Arranging Travel and Accommodation for members of staff.
General office duties including filing, scanning, ordering of stationery and PPE equipment and dealing with the incoming and outgoing mail and deliveries.
· Customer Service:
You will be the first point of call for telephone calls coming into the office, ensuring we go above and beyond customer expectations to offer a seamless excellent service.
· Team Work:
This role will give you the skills and abilities to be an effective team player in a busy team.Training:Business Administrator Apprenticeship Level 3.
This apprenticeship will give you the knowledge, skills and behaviours required to work as Business Administrator and will include the following:
Use of multiple IT packages and systems relevant to the organisation in order to write letters or emails, create proposals, perform financial processes, record and analyse data
Understand how to behave in a professional way including personal presentation, respect, respecting and encouraging diversity to cater for wider audiences, punctuality and attitude to colleagues, customers and key stakeholders
Understand how to draft correspondence, write reports and be able to review others' work
Understand how to make effective decisions based on sound reasoning and be able to deal with challenges in a mature way
Understand how to build and maintain relationships within your own team and across the organisation
Understand how to share administrative best-practice across the organisation e.g. coach others to perform tasks correctly
Understand how to use relevant project management principles and tools to scope, plan, monitor and report
You will also produce a portfolio of evidence demonstrating examples of your work throughout the apprenticeship which will form the basis for the interview during the End-Point Assessment (EPA). Also, a project or process improvement will be completed over 21 to 35 hours during the apprenticeship which will form part of the EPA.
Apprentices will attend York College on a day release and work with their employer for the remainder of their contracted hours. During their time in College, apprentices will work towards developing their knowledge, skills and behaviours, and at work will consolidate their on-programme learning with the support of their employer. An assessor will visit every 8-10 weeks to discuss and monitor progress on the apprenticeship in conjunction with the employer.
The End-Point Assessment (EPA) will comprise of a 60-minute computer-based knowledge test of 50 questions, a 45-minute interview based on your portfolio of evidence, and a 10-15 minute presentation based on the project completed during the apprenticeship.Training Outcome:A permanent position may be offered upon successful completion of the apprenticeship.
Opportunity to learn and develop within the company.
We truly believe that we put our people at the heart of everything we do, and you will have the job, security and development opportunities, so why not join us, and be a part of our continuing growth and success? With exciting future ambitions, we couldn’t think of a better time for you to join us!Employer Description:With over 35 years of continued experience and excellence, we have to built a strong reputation.
During the early years of the company’s growth we covered industrial, commercial, maintenance and build projects, providing a dedicated and complete service across our customer base.
Rothwell is recognised as a highly renowned and reputable contractor within the industry. Over the past years we have achieved major industry accreditations and recently become a Principal Contractor Licence holder for Network Rail. This has led to the award of several frameworks to date, along with working on a sub-contract basis to a number of Main Frame Contract companies.
We knowingly pride ourselves on the attention to detail that our experienced, dedicated staff take when undertaking a project and believe we have one of the most competent teams within this industry to complete to specification, within budget and time-frame whilst also dedicating ourselves to promoting high health and safety standards without compromise.Working Hours :Monday to Friday – Office Core Hours are between 07:00 and 17:00 and hours would be between these time.
General working pattern is 08:30 – 17:00 for administration, however we are flexible on this.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
The purpose of the role is to:
Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the Practice, including the provision of secretarial and clerical support to clinical staff and other members of the Practice team
Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies
To have a thorough knowledge of all Practice procedures
To work in accordance with written protocols
Filing post in medical records
Fax and photocopy as requested
Processing and distributing incoming and outgoing mail
Provide administrative support to members of the primary health care team for specific office tasks, and ensuring appropriate
Practice records are kept up to date
Arrange ambulance transport for patients
Other clerical duties that may arise
Greet patients and visitors in a friendly and courteous manner
Answer the telephone and direct the caller in the appropriate direction
Arrange appointments
Handing completed repeat prescriptions to patient and checking names and address
Be able to cover all reception position as necessary
Provide cover for holidays and sickness
Input data
Process patients change of address - computer data and medical records (have knowledge of Practice area)
Process repeat prescription request in accordance with Practice guidelines
Record requests for repeat prescriptions
Prepare repeat prescriptions (manually and computerised)
Have working knowledge of telephone system, during and after hours
Taking messages and passing on information
Ensure that records are accurately assembled in advance of each consulting session
Ensure that records are available in the instances of urgent consultation
Retrieve and re-file records as requested, ensuring that strict alphabetical order is adhered to
Ensure correspondence, reports, results etc. are filed in correct records
Ensure records are kept neat and tidy and in good repair with all necessary information recorded correctly on the outer cover
Ensure total familiarity with all appointment systems including regular and incidental variations
Book appointments and recalls ensuring sufficient information is recorded to enable retrieval of the medical record
Monitor flow of patients into the waiting room ensuring the appointment system accurately reflects the arrival of patients
Monitor effectiveness of the system and report any problems or variations to the Reception Supervisor
Process appointment requests for the day / future appointments from patients by telephone and in person
Deal with visit requests
Lock and unlock premises
Clear rooms after surgeries, re-stocking as required
Keeping the reception area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter
Attend meetings and Target training events
This is not a comprehensive definition of the post. Postholders will be expected to undertake any work that comes within the remit of the post’s purpose. The job description will be kept under review and may be changed according to Practice requirements. Discussions on any major changes will be held with the postholder.Training:Level 3 Customer Service Specialist apprenticeship standard, which includes:
Level 2 Functional Skills in maths and English (if required)
Full, on-the-job training will be provided by the employer, with 20% off-the-job training as a requirement
End-Point Assessment (EPA)
This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills. You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times.
Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions. All evidence will be logged to your electronic portfolio. Training Outcome:Great prospects for progression to a full-time position for the right candidate upon completion of the apprenticeship.Employer Description:For more information about Health Care First, please visit our website.Working Hours :Monday - Friday (shifts to be confirmed). 37 hours per week.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Logical,Team working,Initiative,Non judgemental,Patience,Self Motivated,Good attendance record,Adaptable,Driver is desirable....Read more...
